We are currently using Fortinet FortiGate firewall instead of Cisco.
Sr. Network Engineer at a retailer with 51-200 employees
Response time and throughput have improved network efficiency
Pros and Cons
- "The best features of Fortinet FortiGate include good functionality, though the licensing cost is a bit higher; their response time and throughput are very good advantages."
- "The licensing cost should be more affordable than it is currently."
What is our primary use case?
What is most valuable?
The best features of Fortinet FortiGate include good functionality, though the licensing cost is a bit higher. Their response time and throughput are very good advantages.
What needs improvement?
Some websites or proxies are not embedded in the correct category, and we need to update the Fortinet FortiGate database because numerous websites are appearing every day. Some websites are embedded in the wrong category which we can block, resulting in everything being blocked, so this database needs improvement.
The licensing cost should be more affordable than it is currently. The SD-WAN of Fortinet FortiGate needs improvement; when we create a group address, sometimes the rule doesn't work properly.
Regarding the Fortinet FortiGate database issues, some websites or categories that should be classified as proxy are in different categories. When we open that category due to some other website that needs to be accessed, some proxies are also opened. The FortiGate web filter categories need to improve their database for better control.
For how long have I used the solution?
I joined the current company two and a half years ago, and we have been using Fortinet FortiGate for about three or four years.
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How are customer service and support?
I have only required technical support from Fortinet FortiGate once or twice in two and a half years, and I have had a good experience with them. Their technical team is very knowledgeable. Their response time is very good; whenever we open a case, they respond promptly.
One issue I encountered was with FortiToken, which we configured on the admin profile. While managing four firewalls, I discovered that FortiToken was not enabling due to an issue on one firewall. I opened a case, but it has not been resolved yet. Despite this, my overall experience with them has been very good.
Which solution did I use previously and why did I switch?
In my previous company, we were using Sophos, which had better licensing costs compared to Fortinet FortiGate.
Which other solutions did I evaluate?
We are not using enhanced SD-WAN Cisco SD-WAN; we are just using the SD-WAN for load balancing.
What other advice do I have?
We are using Ubiquiti for wireless. One drawback about UniFi is that it lacks BeamFlexing, which is available in Ruckus, and the AP radius or Wi-Fi signals are not as strong as Ruckus. However, UniFi is still a good option, though not as robust as Ruckus.
Fortinet FortiGate is quite expensive, but according to the Gartner report, it ranks second or third. My experience with Fortinet FortiGate firewall has been quite good.
I would rate Fortinet FortiGate 9 out of 10 overall.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at a tech services company with 11-50 employees
User interface offers improved control and smoother connections across branches
Pros and Cons
- "What I appreciate about Fortinet FortiGate is that the UI is easier than what I've previously known from Sophos."
- "I think Fortinet FortiGate is stable because previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control."
What is our primary use case?
The main use cases for Fortinet FortiGate are mostly for an industrial company firewall, focusing on firewall, web server, and new-gen, next-gen firewall.
What is most valuable?
What I appreciate about Fortinet FortiGate is that the UI is easier than what I've previously known from Sophos. Compared to Sophos, I prefer Fortinet, and the system and configuration settings are easier.
The main benefits I have seen from using Fortinet FortiGate for the organization are due to the other branch in another country, as the connection is smoother than the previous firewall.
What needs improvement?
For Fortinet FortiGate, I am not sure yet what can be improved or enhanced because currently, I am comfortable with this solution.
For how long have I used the solution?
I have been working with Fortinet FortiGate for less than six months.
What do I think about the stability of the solution?
I think Fortinet FortiGate is stable because previously it had a hiccup around a bug within the authentication VPN due to the firmware, but after updating, it's easier to control.
What do I think about the scalability of the solution?
In terms of scalability, I find Fortinet FortiGate scalable. There are no issues yet with scalability in Fortinet FortiGate.
How are customer service and support?
Regarding the technical support of Fortinet FortiGate, I have already tried to contact them previously for a problem. I would evaluate the technical support of Fortinet FortiGate as friendly and easily understandable for our problem, as they have a high understanding of the Fortinet FortiGate system.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I prefer Fortinet FortiGate over Sophos because of the connection system, the web GUI, and I think Fortinet is much more secure than Sophos.
How was the initial setup?
The initial setup of Fortinet FortiGate was easy. The setup needs around a few days to test before deploying to the customer, and while deploying, it's easy to contact customer service to help us with it.
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
We are utilizing SD-WAN capabilities in Fortinet FortiGate, but not extensively, just a few times. I have not yet seen any impact on the network performance with the SD-WAN, as we're just monitoring it.
My experience with integrating SD-WAN capabilities within Fortinet FortiGate is that the project for SD-WAN is not very long, approximately one month of testing, so for now, the connection is clear with a bit of misconnection.
I would personally recommend Fortinet FortiGate.
On a scale of one to ten, I rate this solution an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer. MSP
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September 2026
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Network Security Engineer at Ensure Support Services Limited
Strong network security that's enhanced with an easy setup
Pros and Cons
- "I rate this solution a nine out of ten."
- "I would rate the technical support of Fortinet a six or seven out of ten. It is not very helpful. I would like to see improvements in their support."
What is most valuable?
One valuable feature of FortiGate SWG that has significantly enhanced my network security is IPS.
What needs improvement?
I would rate the technical support of Fortinet a six or seven out of ten. It is not very helpful. I would like to see improvements in their support.
For how long have I used the solution?
I have used the solution for six to eight months.
What do I think about the stability of the solution?
Fortinet SWG is a stable solution, and I would rate it eight, indicating it is good.
What do I think about the scalability of the solution?
I think the scalability of FortiGate SWG is okay. It meets the growing demands of my network and goes hand in hand with security.
How are customer service and support?
I find the technical support of Fortinet to be not very helpful.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
How was the initial setup?
I handled the installation myself, and it can be installed by one person.
What was our ROI?
It is too early to discuss any financial benefits or cost savings from using FortiGate SWG.
What's my experience with pricing, setup cost, and licensing?
On a scale from one to ten, I would rate the pricing for FortiGate AWG as nine, which is perfect.
Which other solutions did I evaluate?
I am working with Fortinet and another vendor simultaneously.
What other advice do I have?
I rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Infrastructure System's Manager at ICAPP (Americana Group)
User-friendly firewall with effective threat prevention and seamless SD-WAN management
Pros and Cons
- "The most effective features for threat prevention are the IPS, content filter, and SD-WAN capabilities."
- "I would like to see more AI features included in future updates, as that would add significant value."
What is our primary use case?
We are using FortiGate IPS as a firewall, as an intrusion prevention system (IPS), and as a content filter. Additionally, we use it for SD-WAN, which is very important for us.
How has it helped my organization?
FortiGate IPS has made managing our cybersecurity framework easier. It is user-friendly, easy to implement, and helps in threat detection and prevention. Also, SD-WAN management by FortiGate has ensured seamless internet connectivity by automatically switching between lines during provider interruptions.
What is most valuable?
The most effective features for threat prevention are the IPS, content filter, and SD-WAN capabilities. The user-friendly nature of FortiGate IPS compared to our previous products, like Cisco and SonicWall, is also valuable.
What needs improvement?
I would like to see more AI features included in future updates, as that would add significant value. Additionally, the pricing of FortiGate is relatively high compared to other products like Cisco and SonicWall. An area for improvement is in their support services, which could be more responsive and quicker to resolve issues.
For how long have I used the solution?
We have been using FortiGate IPS for more than nine or ten years.
What do I think about the stability of the solution?
FortiGate IPS is very stable.
What do I think about the scalability of the solution?
I think it is very scalable. I would rate its scalability as nine out of ten.
How are customer service and support?
In the past, direct support from Fortinet was not very satisfactory, as it took a lot of time to resolve issues. However, we now receive excellent support from our partner. They are amazing and provide very good support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used SonicWall and Cisco. Compared to those products, FortiGate IPS is easier to use and more user-friendly.
How was the initial setup?
The initial setup was straightforward and easy to implement. It took only a few hours to deploy.
What about the implementation team?
The implementation was done by a different team, but we supervised the process. We used third-party services for the implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing is relatively high compared to other products like Cisco and SonicWall. This is a point that could be improved, as FortiGate is expensive.
Which other solutions did I evaluate?
We evaluated SonicWall and Cisco before choosing FortiGate IPS.
What other advice do I have?
I recommend FortiGate IPS because it is very user-friendly, easy to install, and effective in threat prevention. More AI features in future updates would add more value.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Inter-Caribbean Networking Solutions
Procures intelligence about the threats and incorporate the mitigation and protection against those threats
Pros and Cons
- "FortiGate Next Generation Firewall has a very high ROI"
- "The pricing of the solution should be more affordable"
What is our primary use case?
Conventionally, the solution is used for perimeter security. Whenever we find our organization's customer without an existing firewall, we use FortiGate Next Generation Firewall both for perimeter security as a firewall and as a VPN appliance to allow work-from-home employees at the VPN end. In the aforementioned instance, our company also uses the solution to connect different branches.
If our organization is establishing the network for a company with different branches spread geographically, we will use the VPN in IP set and FortiGate. The solution is highly flexible and is available at a cost-effective price.
How has it helped my organization?
When using FortiGate Next Generation Firewall, availing the FortiGuard subscription is very important due to the vast threat intelligence with an international network.
Using the aforementioned network, FortiGate has been able to procure intelligence about the threats and incorporate the mitigation and protection against those threats in FortiGuard. So when you have FortiGuard integrated with the firewall, you have a robust perimeter solution to protect against malware.
What needs improvement?
The pricing of the solution should be more affordable.
For how long have I used the solution?
I have been working with FortiGate Next Generation Firewall for seven years.
What do I think about the stability of the solution?
FortiGate Next Generation Firewall has excellent stability. Fortinet is a top-tier IT security infrastructure company.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. The solution exhibits impressive stability. Once the solution is installed, it's used 24/7.
How are customer service and support?
We never had to rely on or communicate much with the tech support. The free resources, documentation, training, and community feedback have been enough to resolve 99% of our company's issues with the product. In our organization, we directly interacted with the support team once or twice and had a positive experience. I would rate the tech support eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Cisco previously, but it was too expensive for our company. FortiGate Next-Generation Firewall was available at a better price and performance; it was a better fit for our company as a networking vendor.
How was the initial setup?
I would rate the initial setup an eight out of ten. Our company deals with only the on-premise version of FortiGate Next Generation Firewall. It took about half a day in our organization to deploy the solution.
Our company has several firewall projects. When our organization identifies a company that needs a firewall but doesn't have one, we contact them. Our company strongly advises potential customers to adopt a firewall, and we provide reasons why the company shouldn't operate without a firewall today, we try to sell them the FortiGate Next Generation Firewall and FortiGuard solutions.
If the potential customer doesn't have access points or the latest switches, our company tries to sell that as well in the form of an integrated solution.
What about the implementation team?
Our company prefers to program solutions as much as possible in-house before approaching the customers.
What was our ROI?
FortiGate Next Generation Firewall has a very high ROI. A customer can realize nearly 100% ROI when it is used along with FortiGuard to establish a robust perimeter firewall based on an international vendor with a global-level threat intelligence network.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing a seven out of ten. There are penalties if you don't renew the FortiGuard subscription, and I think the vendor should've refrained from imposing such penalties. If a customer fails to renew for a year, there shouldn't be any penalties on Fortinet solutions, the vendor should eradicate such policies.
Which other solutions did I evaluate?
We evaluated Palo Alto, but we still chose Fortinet because, as per our company's evaluation, Palo Alto doesn't offer switches or access points. Before adopting FortiGate Next Generation Firewall, we also concluded that Fortinet offered everything for networking infrastructure, including switches, access points, antivirus, and firewalls.
What other advice do I have?
FortiGate has end-to-end solutions, they have switches, access points, and a native antivirus and threat management solution. When you onboard FortiGate Next Generation Firewall, you choose a vendor that covers every aspect of the IT infrastructure.
So, if you avail yourself of other products from the same vendor later on, it makes the management processes easier, as the command interface is similar across all the products from Fortinet, including switches, access points, and firewalls. The aforementioned benefit removes the need for training your team when a new solution is onboarded in the organization.
I would advise others to do a proper assessment in terms of the sizing before onboarding FortiGate Next Generation Firewall. Before adopting the solution, one should know how many users need access to the Internet so that the firewall can be sized or scaled ideally.
A sizing chart is available online to assist users in procuring the correct firewall size. FortiGate Next Generation Firewall offers comprehensive reports on user activity; potential customers should also analyze the reporting aspect before choosing the solution.
FortiGate Next Generation Firewall handles new and latest security threats satisfyingly. FortiGuard has some AI influence in its threat intelligence features in its international network. I would overall rate FortiGate Next Generation Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network Admin at Naivas Ltd
Offers stateless balance featuresand provides excellent reports and API integration
Pros and Cons
- "FortiGate Next Generation Firewall has a stateless balance proposition"
- "The solution should allow more user-friendly integrations or deployment"
What is our primary use case?
The solution is used as a perimeter firewall, and all traffic is routed through the appliances before accessing the Internet. FortiGate Next Generation Firewall is also used in policy-based routing. The solution has features such as IPS and web filtering.
Presently I am carrying out a POC to evaluate where the SD-WAN functionality of the solution can be utilized by our company.
What is most valuable?
It's an out-of-the-box solution with impressive ratings. FortiGate Next Generation Firewall has a stateless balance proposition. The updates from the vendor ensure that the product remains up to date in terms of threat intelligence capabilities.
I personally go through reports on utilizing FortiGate Next Generation Firewall resources, bandwidth and applications that are present in the company's environment. The product has been capable of providing the aforementioned reports for the last 280 days, and such features are highly valuable for reporting purposes. The reports provided by FortiGate Next Generation Firewall also help in analyzing the traffic condition in a network.
What needs improvement?
When the SD-WAN is integrated with solutions like Citrix, it can appear complicated, which only tech professionals can implement. The solution should allow more user-friendly integrations or deployment.
For how long have I used the solution?
I have been working with FortiGate Next Generation Firewall for five years.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten. But recently, we needed to undergo regular patching of the network in our company, but that's probably due to increased hacking activities or attacks. At our company, we are still confident with the solution in spite of the recent breaches.
What do I think about the scalability of the solution?
The solution is highly scalable. I would rate the scalability a nine out of ten. At our company, we can scale the solution effortlessly for enterprise networks. There are two professional users of FortiGate Next Generation Firewall in our company. The other solutions which are being evaluated in our company are FortiNAC and Fortinet SD-WAN.
How are customer service and support?
I have received satisfying support for every issue I raised with the team. The support team is responsive and helpful in resolving issues. I would rate the customer support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Previously, Cyberoam was used in our organization. Our company has also used Check Point to deploy a multi-layered firewall solution. Check Point has numerous partners and offers satisfying support, which makes it a formidable competitor of FortiGate Next Generation Firewall.
There are various local partners of FortiGate Next Generation Firewall who offer effective support for the solution.
How was the initial setup?
While integrating FortiGate Next Generation Firewall in our company's infrastructure I faced an error while implementing a secure LDAP server. I had to roll back for the aforementioned issue and review the authentication certificates.
The learning curve of the solution varies depending on the use cases and the different features the user starts interacting with within a specific environment. The initial setup of the FortiGate Next Generation Firewall can be claimed to be straightforward. I would rate the setup a six out of ten. The deployer's CLI understanding will also be a major factor in the deployment process of the solution.
The solution's initial setup can be completed in a few days, but much more time is required to learn about the environment, evaluate the policies' interference with the services, and implement optimizations based on the insights. In total, the complete deployment takes a few weeks.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution. FortiGate Next Generation Firewall costs our company around $12000 per year. There are no additional costs involved with the product.
What other advice do I have?
I have confidence in the threat detection capabilities of FortiGate Next Generation Firewall. I haven't witnessed any downtime in the solution, even after using it for multiple years.
An automation API integration is available with FortiGate Next Generation Firewall. For instance, the solution allows integration with CrowdStrike and Darktrace to enhance the threat intelligence capabilities. I would recommend others to use FortiGate Next Generation Firewall.
It's a reliable solution for real-time threat intelligence. In the security industry, FortiGate Next Generation Firewall is a highly praised product and I am able to embed policies for effective operation. I would rate FortiGate Next Generation Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Security and Compliance Officer at Carnation
Offers WAF and DDoS attack prevention systems and is outstandingly stable
Pros and Cons
- "FortiGate Next Generation Firewall has IBS/IPS systems"
- "More SD-WAN features can be integrated into the FortiGate Next Generation Firewall"
What is our primary use case?
The solution is used to monitor daily network activities. FortiGate Next Generation Firewall acts as a security layer between public and private networks in our organization.
The solution successfully mitigates all types of advanced attacks by putting our company's production servers behind the firewall using a DDoS attack prevention system and WAF. FortiGate Next Generation Firewall handles our organization's internal network security. The solution is used mainly in IT companies, just like our organization.
What is most valuable?
The WAF and DDoS attack prevention system are the solution's most valuable features. FortiGate Next Generation Firewall has IBS/IPS systems, which are vital for handling cyberattacks.
What needs improvement?
More SD-WAN features can be integrated into the FortiGate Next Generation Firewall. The vendor can make efforts to make the solution more budget-friendly.
For how long have I used the solution?
I have been using FortiGate Next Generation Firewall for seven years.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I would rate the scalability an eight out of ten. For each purpose, there are different products used in our company from the same vendor. For instance, our company has a dedicated subscription plan for log analytics. Fortinet should host bundle pack subscriptions for its products and add-ons.
There are more than 150 users of the product in our company. Our company is functional on a hybrid model for employees, and thus, there are not more than a hundred users of the solution in the office at any given time.
Due to the aforementioned work setup, our company is exploring more scalable solutions with end-to-end security features, as many employees are working from remote locations. At our company, for end point protection we use Microsoft Defender.
How are customer service and support?
At our company, we have Fortinet certified experts in-house, so most of the issues are solved without tech support from vendor. But whenever, an issue was escalated to the support team of FortiGate Next Generation Firewall, our company has received a response on time.
How was the initial setup?
FortiGate Next-Generation Firewall integrates perfectly with our organization's infrastructure. Our organization is using the solution for more than six years without any integration obstacles, even while integrating to Fortinet Access Points.
The initial setup process is easy for the solution. There are some configurations and policies that will facilitate routing among the varying traffic, dictating what to allow or block. I would rate the initial setup a nine out of ten. The setup duration depends upon the expertise of the deployment engineer, but on average it can be finished within a day.
What was our ROI?
Our investment in security through FortiGate Next Generation Firewall is worth it as there are zero complains regarding the effectiveness of it.
What's my experience with pricing, setup cost, and licensing?
It's an expensive solution. At our company, we updated the license every three years. I would rate the pricing a nine out of ten. Presently we are upgrading the hardware in our organization before the next license renewal date.
Which other solutions did I evaluate?
In our company, we have used Sophos about six years ago. Compared to other solutions like Sophos, we found FortiGate Next Generation Firewall to be much more expensive for our organization.
But FortiGate Next Generation Firewall has a more robust hardware and stable configuration, so our company prefers the solution over others. But as the license of the the solution is expiring soon in our company, we might explore some other firewall products from Fortinet as well.
What other advice do I have?
Our company found that in comparison to Microsoft Defender for Endpoint, FortiGate Next Generation Firewall has a limited number of features and requires an ideal Fortinet environment or infrastructure to function. FortiGate Next Generation Firewall should enhance its endpoint capabilities and be less dependent on Fortinet infrastructure. The product should have cloud solution integration capabilities.
Since implementing FortiGate Next Generation Firewall, we have not experienced any attack or cyber threat on our company's network. With the solution, we have been able to proactively monitor the network and take preventive measures on time. Our company finds the product reliable in mitigating all kinds of threats.
Our company expects some AI capabilities from Fortinet solutions. I would advise FortiGate Next Generation Firewall to others as a reliable solution. I would also advise other professionals to run tests with the product as per their requirements before adopting it. The solution has excellent security policies. I would overall rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at Sapienze Tech FZE
Impressive in fending off various threats
Pros and Cons
- "The most valuable aspects of FortiGate NGFW are its top-notch reputation in peer reviews, user-friendly interface, and excellent support."
- "I see room to explore its integration with Secure Service Automation for a more comprehensive security view."
What is our primary use case?
We use FortiGate NGFW to secure our network gateways. These devices, functioning as UTM solutions, were impressive in fending off various threats. FortiGate excelled with its anti-spam, antivirus, and firewall features at the network level. Beyond security, it is seamlessly integrated with networking tools like Zendesk.
What is most valuable?
The most valuable aspects of FortiGate NGFW are its top-notch reputation in peer reviews, user-friendly interface, and excellent support. It stood out during external penetration tests, proving its effectiveness compared to our previous firewall. The seamless integration with other tools and thorough testing set FortiGate apart. Replacing our old firewall with Fortinet was a game-changer, especially as it helped us improve our performance in subsequent penetration tests.
What needs improvement?
FortiGate has been solid for us, but I see room to explore its integration with Secure Service Automation for a more comprehensive security view. The initial migration had some challenges, but they were manageable. Now, my focus is on automating responses to alerts, especially during nighttime attacks. I want to investigate how FortiGate can connect with other solutions, like SIEM, to enhance our security measures while offline.
For how long have I used the solution?
I have been using FortiGate NGFW for a year.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
FortiGate is scalable, and we currently use it for approximately 300 internal users, with additional offshore teams connecting via VPN. The total user count, including the offshore teams from different countries and continents, is around 400 to 500 people.
How are customer service and support?
We contacted Fortinet's technical support during a firmware upgrade issue. They guided the upgrade process, and their support was capable and helpful. I would rate them as a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In comparing FortiGate with other solutions like Cyberoam, I have found Fortinet to excel in various aspects. For instance, its intrusion detection capabilities stand out, providing instant alerts compared to some firewalls that take up to 24 hours. While I can't quantify percentages, Fortinet's performance, especially in areas like responsiveness, has been notably better in my experience.
How was the initial setup?
Setting up FortiGate NGFW was straightforward, with some considerations during the migration process. Migrating from an old firewall required meticulous rule review and manual configuration. Ensuring adherence to best practices and testing in a beta environment were crucial steps. We also coordinated with our ISP to clear the ARP cache for a smooth transition. Despite a minor misconfiguration leading to an issue, we swiftly addressed it over a weekend with minimal impact. Regular backups and failover tests added an extra layer of assurance. A team of three people deployed it. The deployment and migration from the old firewall to FortiGate took approximately one month. To ensure a smooth transition for our 24/7 operations, we invested extra time for thorough testing and rule validation.
What's my experience with pricing, setup cost, and licensing?
The pricing and licensing costs for FortiGate are quite reasonable, especially for an SMB like ours. While solutions like Check Point and Palo Alto are excellent, Fortinet's affordability played a significant role in our decision-making process.
Which other solutions did I evaluate?
FortiGate for SMBs impressively covers most features, and in my experience with Cisco, Symantec, SonicWall, and others, FortiGate stands out. It has exceeded my expectations. While I haven't explored Check Point due to budget constraints, FortiGate's pricing makes it a top choice. Palo Alto and Check Point are excellent but would likely have been my preference if pricing aligned. Overall, FortiGate has been a standout performer in terms of features and value.
What other advice do I have?
For those starting with FortiGate NGFW, my advice is to thoroughly explore its features. I recently recommended it to a healthcare entity due to its effectiveness and user-friendly interface. The fact that they already had Fortinet in another enterprise speaks volumes about its reliability and performance. Overall, I would rate it as an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Senior Security Sales Engineer at BT - British Telecom
A cost-effective cloud solution for Secure Web Gateway with firewall
Pros and Cons
- "Customers keep on improving their licenses. The solution remains scalable and flexible. On-premises deployments may have some limitations. However, cloud deployments offer a high degree of flexibility."
- "Fortinet FortiGate SWG should be localised to specific regions to comply with local data privacy regulations because of the data privacy rules in the countries. In the Middle East, data organisation and KFA requirements are stringent."
What is our primary use case?
Fortinet’s SaaS offering is the best fit for anybody looking for a cloud-delivered secure web gateway to replace their on-premises solution. It combines with given capabilities, making it a good proposition for customers.
What is most valuable?
Customers are looking for a Secure Web Gateway solution focusing on securing web browsing. There are additional features like a virtual or cloud firewall. The majority of customers are seeking WAF filtering solutions.
What needs improvement?
Integrating with the SD-WAN functionality on Fortinet devices makes a compelling story for customers to choose a Fortinet-based solution, which the Fortinet Security Fabric further reinforces.
Fortinet FortiGate SWG should be localised to specific regions to comply with local data privacy regulations because of the data privacy rules in the countries. In the Middle East, data organisation and KFA requirements are stringent.
For how long have I used the solution?
I have been using Fortinet FortiGate SWG as a global reseller.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
Customers keep on improving their licenses. The solution remains scalable and flexible. On-premises deployments may have some limitations. However, cloud deployments offer a high degree of flexibility.
Our customers fall into enterprise and medium business.
How are customer service and support?
The technical support is very supportive.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not complex, especially for someone familiar with configuring firewalls.
The deployment is very easy. The hard thing is to configure the policy to decide traffic to allow or block. On top of data privacy, you need to stop data from filtering. It’s not difficult from a deployment perspective but it requires some consideration.
Fortinet provides users with configuration options to implement the security policies they require. The effectiveness of these configurations depends on the expertise of the individual configuring the device.
I rate the initial setup a nine-point five out of ten, where one is difficult and ten is easy.
What was our ROI?
Customers who opted for the Fortinet FortiGate SWG's cloud-based version have seen a return on investment. However, using it for more than a year is typically recommended to realise the solution's benefits fully.
What's my experience with pricing, setup cost, and licensing?
The solution has a combination of different flavours, which make it an attractive option for customers. The solution includes an SD-WAN, DLP, and a secure web gateway, all integrated into a single platform. It provides economies of scale.
FortiGate SWG is a cost-effective solution well-suited for organisations of all sizes.
What other advice do I have?
I would recommend it to all my customers looking for SD-WAN and a secure web gateway for their SD-WAN deployment.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Head of IT Department at Tengri Partners Investment Banking
A comprehensive and user-friendly solution for securing networks against web-based threats
Pros and Cons
- "I am content with its user interface and functionalities."
- "It is essential to leverage its capabilities more professionally to achieve an even higher level of security."
What is our primary use case?
We use it to secure our environment, ensuring no vulnerabilities or potential risks in our network configuration. Our goal is to enhance cybersecurity measures, safeguard our network, and ensure the integrity of our systems against potential threats and intrusions.
What is most valuable?
I am content with its user interface and functionalities.
What needs improvement?
There is a potential for enhanced protection. It is essential to leverage its capabilities more professionally to achieve an even higher level of security. I believe that if the cost were lower, it would be highly beneficial. While the gateway serves as a primary solution for the entire network, attention should also be given to endpoint devices.
For how long have I used the solution?
I have been using it for approximately five years.
What do I think about the stability of the solution?
It is incredibly reliable. I would rate it eight out of ten.
What do I think about the scalability of the solution?
It provides excellent scalability abilities and I would rate it eight out of ten. There are around fifty individuals actively using it.
How are customer service and support?
They provide exceptional support. I would rate it eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
When comparing Fortinet to Cisco, Fortinet stands out as a more user-friendly and practical solution. It seems especially well-suited for smaller network environments, making it the preferred choice for our small work network. The switch was prompted by the wealth of features Fortinet offers, coupled with its ease of management and deployment. The diverse interfaces and comprehensive reporting, including statistics and other relevant information, further contribute to its appeal.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
The deployment duration is variable and relies on the development level and installation complexity. Initially, it may take only a few hours. However, to enhance security and stability, the process might extend to a few days or even a week. For a simple network, a single individual should be sufficient to manage it effectively.
What's my experience with pricing, setup cost, and licensing?
While slightly more affordable than competitors, it remains relatively expensive due to its inclusive subscription. It operates on a subscription basis. You pay solely for this subscription, without any additional custom costs for support or other services. The subscription encompasses support, updates, and all associated features.
What other advice do I have?
Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros
sharing their opinions.
Updated: September 2026
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Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros
sharing their opinions.
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