Fortinet FortiGate is being used in our company.
Reasonably priced, but the scalability has limitations, and is unreliable
Pros and Cons
- "The interface is very good."
- "Performance and technical support are the main issues with this solution."
What is our primary use case?
What is most valuable?
The interface is very good.
What needs improvement?
There are limited features.
Scalability could be improved.
The issues with the IOS are that they occasionally hang. They are not as reliable as they once were.
When there is an issue with IOS, new updates are introduced, but the updates also have a lot of issues.
Performance and technical support are the main issues with this solution.
When compared to Cisco ISE, the device administration is not very good.
Fortinet is not very good at firewalls when compared to Cisco. Cisco offers full administration control, TripleA, SQT, they use TACACS security protocols, and they have much more control. Cisco's approach is superior.
For how long have I used the solution?
I have been working with Fortinet FortiGate for four or five years.
This year, we're removing the Fortinet and switching to Cisco ISE to cut security.
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Fortinet FortiGate
April 2025

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What do I think about the stability of the solution?
There are issues with the stability of this solution.
What do I think about the scalability of the solution?
There are limitations to scalability.
How are customer service and support?
When compared with Cisco, the technical support is not very impressive.
How was the initial setup?
The initial setup is very easy. It is not complex.
When compared to Cisco, it is very easy.
What's my experience with pricing, setup cost, and licensing?
Pricing is lower than Cisco.
What other advice do I have?
Fortinet FortiGate is not a bad option.
I would rate Fortinet FortiGate a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Business Development Manager - Security at a computer software company with 201-500 employees
A good product with good security that's simple to use
Pros and Cons
- "The security on offer is very good."
- "The scalability could be better."
What is our primary use case?
We primarily use the solution for security.
What is most valuable?
The security on offer is very good.
It's very simple to use.
They have a very good technical center.
It's, overall, a very good product.
The solution is stable.
The initial setup is straightforward.
What needs improvement?
The scalability could be better.
For how long have I used the solution?
I've used the solution for three years.
What do I think about the stability of the solution?
It's a stable solution. The reliability is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product can be scalable. However, it could be better. You are limited by the hardware.
We have more than 100 clients using this solution.
How are customer service and support?
I've dealt with support in the past. I've also dealt with Palo Alto support. I find them to be very good.
Which solution did I use previously and why did I switch?
We also used Check Point and Palo Alto. Fortinet, however, scores very high against security threats, when you compare the three.
How was the initial setup?
The initial setup is great. It's not complex or difficult. It's pretty simple, pretty straightforward.
We installed it within a day with no issues. It doesn't take much time.
We have five to six technicians that can handle deployment and maintenance responsibilities. We are all engineers that are managed centrally.
What's my experience with pricing, setup cost, and licensing?
You do need to purchase a license in order to use the product.
What other advice do I have?
I'd recommend the solution to other companies that want to try it out.
I'd rate it at an eight out of ten. We don't have any real challenges with it at the moment.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Fortinet FortiGate
April 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
847,625 professionals have used our research since 2012.
IT Specialist at Divante
Intuitive and simple administrative panel and useful for filtering everything on our network and protecting our devices
Pros and Cons
- "Its administrative panel is very intuitive and simple. It is simpler than the other solutions that we had. As an administrator, we are always looking for the easiest solution to manage network policies. We are able to filter everything on our network and also use the VPN feature, which is important these days when people are working remotely during COVID."
- "They can do more tests before they release new versions because I would like to be more assured. We had some experiences where they release something new and great, but some of the old features are disabled or they don't work well, which impacts the product satisfaction. The manufacturer should be able to prove that everything works or not only that it might work. This is applicable to most of the other services, software, and hardware companies. They all should work on this. We cannot trust every new release, such as a beta release, on the first day. We wait for some comments on the forums and from other companies that we know. We always wait a few weeks before we use the updated version. They should also extend the VPN client application, especially for Linux versions. Currently, it has an application for Linux devices, but it doesn't work the way we want to connect to the VPN. They use only the old connection, not the new one. They have VPN client applications for Windows and Mac, but they can add more useful features to better manage the devices and monitor the current health of each device. Such features would be helpful for our company."
What is our primary use case?
IPS is the main use case because we want to protect our devices, users, and data from external dangers.
We most probably are using the model of the last year. If the services connected to the hardware are possible on the cloud, we always prefer the cloud. The hardware must be placed on-premises.
What is most valuable?
Its administrative panel is very intuitive and simple. It is simpler than the other solutions that we had. As an administrator, we are always looking for the easiest solution to manage network policies.
We are able to filter everything on our network and also use the VPN feature, which is important these days when people are working remotely during COVID.
What needs improvement?
They can do more tests before they release new versions because I would like to be more assured. We had some experiences where they release something new and great, but some of the old features are disabled or they don't work well, which impacts the product satisfaction. The manufacturer should be able to prove that everything works or not only that it might work. This is applicable to most of the other services, software, and hardware companies. They all should work on this. We cannot trust every new release, such as a beta release, on the first day. We wait for some comments on the forums and from other companies that we know. We always wait a few weeks before we use the updated version.
They should also extend the VPN client application, especially for Linux versions. Currently, it has an application for Linux devices, but it doesn't work the way we want to connect to the VPN. They use only the old connection, not the new one. They have VPN client applications for Windows and Mac, but they can add more useful features to better manage the devices and monitor the current health of each device. Such features would be helpful for our company.
For how long have I used the solution?
I have been using this solution for the last two years.
What do I think about the stability of the solution?
It is stable, and I don't see any cons of this.
What do I think about the scalability of the solution?
Currently, everyone who is connected with the company is using this solution. We have up to 240 people.
How are customer service and technical support?
I have interacted with them but only through emails. There were separate tickets and stories, and I don't remember right now how it was.
Which solution did I use previously and why did I switch?
It was just a product for home-usage. It was a Cisco device from the small business series. It was less advanced than the similar devices available in the market currently. It was a huge step forward for us to switch to FortiGate.
How was the initial setup?
It was a huge jump for us on the administrative side to implement this kind of hardware because we previously used just a simple product for home-usage.
What about the implementation team?
We hired a consultant to do this for us and to explain how the system works. After a few weeks, we did new certifications and training for this, and now, it works well for us.
What other advice do I have?
I would recommend this solution. We plan to keep using this solution.
I would rate Fortinet FortiGate an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director at MICROLOGIC NETWORKS PRIVATE LIMITED
Good pricing with very good threat and content filtering switches
Pros and Cons
- "The solution has very good threat and content filtering switches."
- "It's my understanding that more of the current generation features could be brought in. There could be more integration with EDRs, for example."
What is our primary use case?
We have used the solution as a perimeter firewall. We are using it as an anti-ATP solution also.
What is most valuable?
The firewall features are pretty good.
The solution has very good threat and content filtering switches.
The initial installation is fairly easy.
What needs improvement?
I'm from the sales side and therefore I wouldn't really know if there are features that are lacking.
It's my understanding that more of the current generation features could be brought in. There could be more integration with EDRs, for example.
For how long have I used the solution?
I've been using the solution for two or three years. It hasn't been too long.
What do I think about the stability of the solution?
The solution is stable. It doesn't have any issues with bugs and glitches. It doesn't crash and freeze. It's very reliable.
What do I think about the scalability of the solution?
Since we are integrators, this product gets sold to people who have a minimum 25 and up to 600 users.
At the moment, we don't plan to increase usage.
How are customer service and technical support?
The technical support is very good. We're satisfied with their level of support. They are quite responsive and knowledgeable.
Which solution did I use previously and why did I switch?
We were previously using Sophos and Watchguard.
How was the initial setup?
The initial setup is not complex. It's pretty much a straightforward implementation. There aren't really any surprises.
The length of deployment differs based on the kind of policies a client would like to implement. If they are very simple policies, then there isn't a lot of work to worry about. However, if there are complex policies or multiple policies, it does take some time to get things up and running.
I didn't handle the installation personally, as I am in sales.
We have three or four people in our organization who handle maintenance.
What about the implementation team?
We have a systems integrator in-house that handles the deployment.
What's my experience with pricing, setup cost, and licensing?
The solution isn't too expensive.
What other advice do I have?
We're integrators. We help our clients with this solution.
We're using the latest version of the solution.
I'd recommend this solution to other users.
Overall, I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator.
Network Administrator at Letshego
Security solution that protects our internal network, but it could be more secure
Pros and Cons
- "Initial setup is straightforward. There weren't too many issues with setting it up. It takes one hour or so."
- "The solution could be more secure and stable."
What is our primary use case?
We use this solution for security and to protect our internal network from the internet.
This solution is deployed on-premise.
My company has 300 people at HQ. We have about 60 users in practice and 10-15 users per branch.
What is most valuable?
I am satisfied with the solution for now.
What needs improvement?
The solution could be more secure and stable.
For how long have I used the solution?
I have been using Fortinet for over four years.
What do I think about the stability of the solution?
Stability could be improved.
What do I think about the scalability of the solution?
It's scalable. It's an SD-WAN application, so on every site we have a FortiGate firewall there.
How are customer service and support?
I think there is a third-party vendor that is helping with technical support.
Which solution did I use previously and why did I switch?
I have not been exposed to working with any other firewall except the FortiGate. At one point, our network was strictly on Cisco routers and switches. At that time, I was not exposed to having access to the security aspect of that, so I couldn't say which devices would be used for protection.
How was the initial setup?
Initial setup is straightforward. There weren't too many issues with setting it up. It takes one hour or so.
What about the implementation team?
We used a consultant.
What's my experience with pricing, setup cost, and licensing?
You need to pay a license for this solution. Our licensing is now done in our subsidiary.
What other advice do I have?
I would rate this solution 7 out of 10.
Compared to Cisco, I think the Cisco routers are actually more stable.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at renaissance group
User-friendly with good integrations on offer and a variety of great features
Pros and Cons
- "The solution is very user friendly. The user interface in particular is quite nice."
- "The customization could be improved. Cisco, for example, is much better at this. They need to work to be at least as good as they are."
What is our primary use case?
We primarily use the solution for security - for the firewall.
What is most valuable?
The solution has a variety of excellent features.
The cloud base that they have on offer is great.
Overall, the solution is very good and we've been very happy with it.
The solution is very user friendly. The user interface in particular is quite nice.
The integration is great.
What needs improvement?
The customization could be improved. Cisco, for example, is much better at this. They need to work to be at least as good as they are.
For how long have I used the solution?
I've been using the solution for one year so far.
What do I think about the stability of the solution?
So far, the stability has been very good. We haven't had any issues at all. I haven't had issues with bugs or glitches. It doesn't crash or freeze. It's great.
What do I think about the scalability of the solution?
I haven't run into any issues when it comes to scaling. If a company needs to scale it should be able to do so without much of a problem.
How are customer service and technical support?
I haven't really dealt directly with technical support. Once, when I ran into an issue, I spoke with my local partner. Other than that, you can find the answers you need via the help navigation.
Therefore, I can't speak to the helpfulness of technical support. I can't speak to whether or not they are responsive or knowledgable.
I have been satisfied with the help I've received from my local partner, however. They've been quite good.
Which solution did I use previously and why did I switch?
We do use other solutions as well, such as Cisco. We find this solution to be better in general, and more user-friendly. That said, Cisco does do customization better.
How was the initial setup?
The initial setup is not complex. It's pretty straightforward. We found it to be quite simple.
When I bought it, I found that the user interface made everything pretty easy from the start. They also have very good help features that can assist you if you get stuck. It was pretty easy to configure the items I needed to.
What's my experience with pricing, setup cost, and licensing?
The price is pretty much standard with the competition. It's not overly expensive.
That said, if you want to have a good security VPN or firewall, then you should invest more than money and pay interest in local devices. If you want a better network structure and better security, then you need more local devices.
What other advice do I have?
I use FortiGate quite a bit. I'm just a customer and end-user. I don't have a business relationship with the company.
On a scale from one to ten, I'd rate the solution at an eight. I've been pretty happy with it so far.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Systems Analyst at a retailer with 5,001-10,000 employees
It works and does its job and has good stability and scalability
Pros and Cons
- "I only deal with it from a security analyst's point of view. I don't really get into the features of the actual FortiGate. From the security point of view, it works, and it does its job."
- "If I had any criticism that I would give FortiGate, it would be that they need to stop changing their logging format. Every time we do a firmware upgrade, it is a massive issue on the SIM. Parsers have to be rebuilt. Even the FortiGate guys came in and said that they don't play well in the sandbox."
What is our primary use case?
We have some that are doing IPS, and we have some that are for AV. That's basically their main role. We are using one version below the current release.
What is most valuable?
I only deal with it from a security analyst's point of view. I don't really get into the features of the actual FortiGate. From the security point of view, it works, and it does its job.
What needs improvement?
If I had any criticism that I would give FortiGate, it would be that they need to stop changing their logging format. Every time we do a firmware upgrade, it is a massive issue on the SIM. Parsers have to be rebuilt. Even the FortiGate guys came in and said that they don't play well in the sandbox.
For how long have I used the solution?
I have been using this solution for probably 20 years.
What do I think about the stability of the solution?
They are pretty stable. We never had any real issues with them.
What do I think about the scalability of the solution?
Their scalability is pretty good. We have upgraded and changed them, and we have been running them for 20 years. They run for a long time. We are not replacing them every couple of years, and we have scaled up a lot. We have over 10,000 users behind it. We have three people for maintenance and deployment.
How are customer service and technical support?
I never had to deal with technical support directly, but I've never heard the guys complain about it.
How was the initial setup?
I never set them up.
What other advice do I have?
We are using FortiGate, but we are switching to Palo Alto. We are just moving over to the new next-gen and do an extra layer or higher layer filtering. Being a government organization, it was RFP, and basically, Palo Alto won the RFP. I wasn't part of the RFP review, so I can't tell which features pushed Palo Alto over the edge or not. For all I know, it could just be price.
I would rate Fortinet FortiGate an eight out of ten. I would also rate Palo Alto the same.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Lead at a tech services company with 10,001+ employees
Stable with good technical support and very good UI
Pros and Cons
- "The user interface (UI) is very, very good."
- "The search tool needs improvement. It's very difficult to search for policies right now."
What is our primary use case?
We primarily use the solution for the firewall. We use it for a perimeter firewall or access firewall inside the network to allow some zones to be disabled from one zone to another zone.
What is most valuable?
The stability of the solution is excellent.
The user interface (UI) is very, very good.
What needs improvement?
The search tool needs improvement. It's very difficult to search for policies right now.
When we need to engage with the endpoint or our customer during an investigation, there should be a way to investigate the issues without the need for the customer to be present. It would make it much easier.
For how long have I used the solution?
We've been using the product for the last few years.
What do I think about the stability of the solution?
We find the solution to be quite stable. It's very reliable. We don't have to worry about bugs or glitches on the system. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have more than 7.000 users on the solution right now.
We do plan to continue to use the solution going forward.
How are customer service and technical support?
The technical support is very good. We're quite satisfied with the level of support we receive. We find them to be knowledgeable and responsive when we have issues.
Which solution did I use previously and why did I switch?
Before using FortiGate, we used Cisco. However, we found the Cisco solutions to be unstable and we needed to move away from them. We do still have some legacy Cisco solutions, however. We find they work better now, with FortiGate.
How was the initial setup?
We didn't have a problem with the installation. It wasn't complex in any way. We found it to be quite straightforward.
The deployment process was very fast. It took less than a day for us to do everything we needed to do.
In terms of maintenance, we have eight people taking care of the troubleshooting of tickets.
What about the implementation team?
An integrator helped us with the implementation process they were very helpful and extremely knowledgable. We had them in case something we wrong, however, nothing has gone wrong so far.
What other advice do I have?
We're a service provider. We work with clients that use the solution.
We utilize both the 1500 and 3000 series of the product.
I would definitely recommend this solution to other companies to use. We've had a good experience overall.
In general, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: April 2025
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