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IT Manager at Church of Scientology International
Real User
Top 10
Nov 26, 2024
Powerful bandwidth control and seamless connectivity management
Pros and Cons
  • "I appreciate FortiGate for its reliable, powerful, and flexible setups."
  • "Fortinet FortiGate could improve their documentation on forward error correction and failover technologies."

What is our primary use case?

I use Fortinet FortiGate IPS for firewall applications, VPNs, dial-up VPNs, and different types of connectivity, specifically on-site to site VPNs and for securing networks. 

It's not just regular firewall applications; I use it on a ship to manage bandwidth by controlling website access and blocking high bandwidth-demanding applications like gaming.

What is most valuable?

Fortinet FortiGate IPS allows me to block certain applications, which is valuable in managing bandwidth on a ship. The IPS enables controlling and securing networks. I appreciate FortiGate for its reliable, powerful, and flexible setups. Even smaller boxes perform with great power, which is crucial for my operations. FortiGate's chips make it very fast and integrate virtual firewalls, simplifying complex setups.

What needs improvement?

Fortinet FortiGate could improve their documentation on forward error correction and failover technologies. 

Additionally, better documentation and applications for SD WAN setups, especially for satellite-based internet like Starlink, would be beneficial. This area is vital, and they have not capitalized on it compared to competitors like Peplink.

For how long have I used the solution?

I have been using Fortinet FortiGate IPS for about five to six years. Before that, I was using WatchGuard.

Buyer's Guide
Fortinet FortiGate
May 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.

What do I think about the stability of the solution?

I would rate the stability as a nine out of ten. There was only one instance where I had to restart FortiGate due to it running out of memory.

What do I think about the scalability of the solution?

FortiGate is easily scalable and I would rate it a nine out of ten. It works well with additional endpoints and global networks.

How are customer service and support?

I have minimal direct experience with Fortinet customer support as I usually find solutions online. However, in my encounters, documentation available is rated an eight out of ten.

Which solution did I use previously and why did I switch?

Previously, I used WatchGuard. I switched to Fortinet since WatchGuard was more complicated. Fortinet offered powerful applications and built-in features that made my life easier.

How was the initial setup?

The initial setup was straightforward. Fortinet has thought well of the user experience, making it user-friendly to implement.

What about the implementation team?

I have a few other sites working with me, involving IT technicians to establish connections. It's a collaboration with some remote sites and a handful of people.

What was our ROI?

FortiGate's ease of implementation relative to WatchGuard saves time and ultimately provides a higher return on investment.

What's my experience with pricing, setup cost, and licensing?

Fortinet is competitively priced. It is neither particularly cheap nor expensive compared to other products like WatchGuard. The pricing and performance are better, making it a viable choice.

Which other solutions did I evaluate?

I evaluated Peplink for SD WAN solutions that offer more high-tech features than FortiGate.

What other advice do I have?

I would rate FortiGate a nine out of ten overall. To avoid losing market share, Fortinet must focus on satellite-based internet solutions such as Starlink.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Viraj Fernandopulle - PeerSpot reviewer
General Manager Group IT at DART GLOBAL LOGISTICS PTE. LTD.
Real User
Mar 7, 2024
Includes built-in APIs, is easy to deploy, and provides good insight into our network
Pros and Cons
  • "The most valuable feature of FortiGate is FortiView which provides proactive monitoring."
  • "Due to its higher cost, Fortinet FortiGate can lead to increased operational expenses."

What is our primary use case?

For IPS, IDS, traffic management, SDWAN, high availability, we leverage Fortinet FortiGate as a virtual appliance to secure our data center, internal office infrastructure, and site-to-site VPNS Site to client VPNS for our internal lab controls, rather than using physical Fortinet FortiGate hardware.

We implemented Fortinet FortiGate as part of our compliance requirements to address the high volume of intrusion attempts we were experiencing. This solution provides us with a insight on Intrusion to block these attacks and gain insights into who is trying to access our network. Essentially, we aim to understand the nature of incoming and outgoing network traffic.

How has it helped my organization?

FortiGate offers visibility into the types, brands, versions, and users of connected devices. This visibility is crucial for our industrial devices, as their reliable operation is essential to our business.

Fortinet Security Fabric empowers us to comply with regulations, governance, and compliance requirements across regions like the US and Europe, ensuring smooth operations for our global business.

FortiGate's built-in APIs enable us to integrate with the vendors of our choice.

Fortinet's FortiGate is easy to deploy in our environment thanks to its well-written and easy-to-follow documentation.

FortiGate is a highly benchmarked product that improves efficiency and adds value to our organization.

Although we don't see a benefit overnight, we gradually see the benefits of FortiGate over the years. It has provided a lot of insight into our organization's activities.

FortiGate significantly helped reduce the risk of cyberattacks that could disrupt our production. This has protected us against financial losses.

Fortinet has its management suite so it helps to centralize the management of network and security operations in our company. This helps us easily manage the issues and solutions that are required.

Fortinet FortiGate provides us with actionable data to inform our decisions about the most appropriate course of action. It delivers insights into resource consumption and compromised hosts, helping us identify the source of unauthorized login attempts. This comprehensive view allows us to understand what's entering our network.

Fortinet Security Fabric improved security across our industrial control systems.

Fortinet FortiGate helped reduce our mean time to remediate.

Fortinet FortiGate helped to mature our approach to cybersecurity for protecting our industrial equipment. The level of detail we can see regarding incoming traffic and ongoing activities is quite high. This detailed visibility extends to host configuration and other such aspects, providing us with valuable insights. As a result, Fortinet can provide a clear understanding of how to manage our network and quickly mitigate any issues that may arise.

What is most valuable?

The most valuable feature of FortiGate is FortiView which provides proactive monitoring. 

What needs improvement?

Ideally, I'd like to see most CLI configuration options exposed in the GUI to avoid manual command typing. However, there should be a more user-friendly approach than simply replicating everything in the GUI. Alternatively, some users might prefer scheduling tasks through commands for automation.

For how long have I used the solution?

I have been using Fortinet FortiGate for over 12 years.

What do I think about the stability of the solution?

I would rate the stability of Fortinet FortiGate ten out of ten. As long as we configure FortiGate properly.

How are customer service and support?

The technical support has improved over the years.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used an open-source firewall, but we were looking for a solution that was more proactive, easier to manage, and continuously improved. FortiGate was a major competitor at the time and has since become one of the market leaders.

How was the initial setup?

Initially, there was a learning curve during the deployment. We did have the help of local vendors.

If our policies are already in place, we can have the solution up and running in less than a day using a script. However, if we need to determine our policies while implementing the solution, it can take over a month to complete.

What was our ROI?

Fortinet FortiGate mitigates an excessive amount of manpower requirements because it is easy to manage and this helps contribute to a return on investment.

What's my experience with pricing, setup cost, and licensing?

The price varies yearly and there could be additional costs to help manage the infrastructure. 

In certain markets, if an organization subscribes to their internet service they get a Fortinet firewall included in the cost.

Which other solutions did I evaluate?

We evaluated some of the leading brands. At the time we found FortiGate easier to administrate and handle. The interface was intuitive and the solution was affordable.

What other advice do I have?

I would rate Fortinet FortiGate nine out of ten.

Fortinet FortiGate is one of the most user-friendly security appliances I've encountered. It has a gentle learning curve, and even beginners can configure it effectively. However, for a successful deployment, it's crucial to have a well-defined network layout, documented initial requirements, and a clear configuration strategy. While physical documentation isn't mandatory, a well-organized approach is essential. This includes using clear and consistent naming conventions for commands and rules, along with detailed descriptions within the configuration itself. This makes it easy for anyone to understand the overall logic and navigate the configuration from start to finish. It's important to note that my approach to policy management might involve unique syntax. This includes how I structure policy sets and identify which ones consume the most resources. Understanding how policies interact with other aspects, like implementation and rule execution, is also crucial. Ultimately, a well-defined naming standard is the foundation for a clear and maintainable configuration.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
May 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
MOHAN SUKUMAR - PeerSpot reviewer
Head of computer systems at Indian Institute of Space Science & Technology(IIST)
Real User
Top 5
Dec 4, 2023
Helped reduced our cybersecurity risks, is user-friendly, and stable
Pros and Cons
  • "In terms of security, we have not experienced any security flaws or loopholes, and it has proven to be quite stable."
  • "I would prefer to have more detailed logs within the FortiGate products themselves rather than relying on a separate tool."

What is our primary use case?

We use Fortinet FortiGate to safeguard our online users, who are primarily students, around the clock.

Over the past seven years, we've utilized Fortinet FortiGate to address a wide range of security challenges. Initially, we implemented a firewall to secure our network perimeter. Subsequently, we sought to protect internal network segments. Next, we implemented application-level security measures. And most recently, we've implemented selective service controls to manage access to applications like Google services, WhatsApp, and video conferencing platforms. These measures have addressed evolving security needs over time. Currently, we're focused on enhancing authentication and remote access security. To achieve this, we're implementing security tokens to verify user identities and ensure authorized access.

How has it helped my organization?

Fortinet FortiGate enables us to comply with regulatory governance and compliance requirements.

FortiGate is one of the security solutions we have implemented to enhance and protect our network infrastructure, including devices, across the campus for all users. Specifically, FortiGate has shielded us from Internet security threats, application threats, and unwanted websites or access to unauthorized web services. For instance, access to classified websites is restricted based on user permissions. This has resulted in a cleaner network environment, not just from a security standpoint but also in terms of overall network performance. Secondly, FortiGate has significantly alleviated the burden on network administrators and server managers. The product has proven to be highly reliable.

It has effectively reduced our risk of cyberattacks. We have experienced a very small number of incidents, primarily due to configuration loopholes. However, FortiGate has been successful in preventing intrusions from the Internet. It has effectively thwarted hacking attempts, making it a valuable tool for our computer and network security.

We operate in an educational setting and do not rely solely on online connectivity. Therefore, an internet outage would only impact academic activities. While some internet services are utilized within our campus primarily for business purposes, they are not entirely internet-dependent. Consequently, the impact of equipment failure is minimal. In the event of equipment malfunction, we have established contingency plans and alternative facilitating services in place. Additionally, our devices are designed for high availability, with two devices functioning as a backup in case one fails. We have not experienced any device failures to date.

It has streamlined the management of our network and security operations. While the machine itself doesn't provide an out-of-the-box solution, its effectiveness hinges on the expertise and security knowledge of its users. Therefore, engineering and security proficiency are paramount to maximizing the benefits of FortiGate.

FortiGate offers a lot of reporting logs and reports. By continuously monitoring these resources, we can gather sufficient information to take immediate action and implement necessary changes. However, the effectiveness of this approach hinges on having dedicated personnel to review and respond to the provided insights. The device itself cannot act autonomously without human intervention and analysis.

FortiGate has helped us reduce our mean time to remediation by 60 percent. Its user-friendly interface facilitates rapid issue resolution.

What is most valuable?

Fortinet FortiGate is an extremely user-friendly product. In terms of security, we have not experienced any security flaws or loopholes, and it has proven to be quite stable. Additionally, we have not experienced any downtime, which is of utmost importance.

What needs improvement?

The log analyzer, for instance, is a product being developed as a common solution for multiple FortiGate devices. Consequently, the log analyzer's functionalities are not fully integrated into the individual FortiGate products. I would prefer to have more detailed logs within the FortiGate products themselves rather than relying on a separate tool.

While Fortinet claims to offer a comprehensive network solution, it falls short in addressing computer application issues, particularly server security. Fortinet's capabilities are primarily focused on network security.

For how long have I used the solution?

I have been using Fortinet FortiGate for over seven years.

What do I think about the stability of the solution?

I rate the stability of Fortinet FortiGate ten out of ten.

What do I think about the scalability of the solution?

Fortinet FortiGate is a fixed configuration that depends on the number of nodes and devices.

How are customer service and support?

The support from Fortinet and its vendors is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment can be completed in a few days. Two to three people are involved in the deployment.

What's my experience with pricing, setup cost, and licensing?

In the Asian economy in which we operate, FortiGate is expensive.

What other advice do I have?

I would rate Fortinet FortiGate eight out of ten.

I'm not involved in the operation of industrial devices. We do, however, have devices that are part of laboratories, and they may be flagged during searches because we belong to the education sector. In any case, FortiGate provides protection, and I wouldn't know the extent of visibility there because it's primarily concerned with providing security for those devices. If they are connected to the network, alright.

We have around 1,500 users and over 3,000 devices that utilize FortiGate.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Network Security Engineer at a tech services company with 51-200 employees
Reseller
Top 20
Jul 23, 2025
Offers comprehensive features for outbound traffic management and high availability at reasonable cost
Pros and Cons
  • "Fortinet FortiGate provides combined features that other firewalls do not offer, offering a full package cost-effective manager with all integration supported."

    What is our primary use case?

    Fortinet FortiGate provides combined features. Some firewalls do not provide many features, but Fortinet FortiGate provides them at a reasonable price. Their pricing has been increasing over time. We can have a low-cost solution with all integration supported, providing a full package cost-effective manager. The solution offers SD-WAN capability, web filtering, application filtering, WAF, and authentication features. Most customers use Fortinet FortiGate for internet facility and outbound traffic. They implement it in high availability mode on their data center side and at the perimeter level.

    What is most valuable?

    Fortinet FortiGate provides combined features that other firewalls do not offer. The solution offers these features at a reasonable price, though prices have been increasing over time. They provide a low-cost product with all integration supported, offering a full package cost-effective manager. Most customers use Fortinet FortiGate for internet facility and outbound traffic.

    What needs improvement?

    When they release security updates, functionality needs to be cross-checked thoroughly. The firmware updates and patch updates for particular issues can affect other features. Patch testing should be more comprehensive before deployment. The solution could be improved compared to higher-end products in the Fortinet FortiGate line.

    For how long have I used the solution?

    I have been using FortiGate for more than 15 years.

    What do I think about the stability of the solution?

    For stability, Fortinet FortiGate scores eight out of ten with mature versions. However, when dealing with vulnerabilities and security updates, performance can be affected at the application level and other functionalities. With mature OS versions, the stability rating remains above eight, but during vulnerability and security issues, the rating drops to six or seven. This sometimes requires seeking alternative solutions rather than patching.

    How are customer service and support?

    The customer service is good. They can easily identify issues and provide solutions efficiently when dealing with bugs.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    I previously worked with Aruba Instant.

    How was the initial setup?

    The initial setup is easy to implement.

    What about the implementation team?

    Implementation was done through an implementer.

    What's my experience with pricing, setup cost, and licensing?

    FortiGuard is included in the setup. When deploying Fortinet FortiGate, it is recommended to check which functionalities are required and enable only those needed. This approach ensures optimal performance from the Fortinet FortiGate firewall.

    Which other solutions did I evaluate?

    There are other providers available such as Sophos that provide similar features at a lower cost. However, for stability, Fortinet FortiGate provides combined features in a cost-effective manner.

    What other advice do I have?

    The solution is primarily used for data center solutions, specifically for NGFW and authentication. Most customers use Fortinet FortiGate for internet facility and outbound traffic. The SD-WAN features are commonly used for connectivity, and the bandwidth and ISP connectivity performance is good. There have been no issues with VPN connectivity for site-to-site connections. Multiple load balancing mechanisms show good performance. On a scale of 1-10, this solution receives a rating of 8.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
    PeerSpot user
    IT Infrastructure Architect at Apotek 1
    Real User
    Top 10
    Feb 20, 2025
    Firewall functions have improved security with threat prevention and VPN capabilities
    Pros and Cons
    • "The most valuable features of the FortiGate firewall include SSL inspection, VPN functionality, and threat intelligence features for preventing threats."
    • "The most valuable features of the FortiGate firewall include SSL inspection, VPN functionality, and threat intelligence features for preventing threats."
    • "There should be more testing before releasing software since it can be a little buggy sometimes when new features come out after updates."
    • "There should be more testing before releasing software since it can be a little buggy sometimes when new features come out after updates."

    What is our primary use case?

    I use the FortiGate firewall for ordinary firewall functions, including SSL inspection, VPN, and site-to-site VPN.

    What is most valuable?

    The most valuable features of the FortiGate firewall include SSL inspection, VPN functionality, and threat intelligence features for preventing threats. These features are essential and provide significant functionality for our organization.

    What needs improvement?

    There should be more testing before releasing software since it can be a little buggy sometimes when new features come out after updates.

    For how long have I used the solution?

    I have been working with the FortiGate firewall for many years.

    How are customer service and support?

    I am satisfied with Fortinet support. Usually, it is fast and provides advice effectively.

    How was the initial setup?

    The initial setup of FortiGate was an easy process. It took about three months for a full deployment across the entire organization.

    What was our ROI?

    The FortiGate firewall provides good value for the money. It usually is cheaper than the competition, contributing to cost savings.

    What's my experience with pricing, setup cost, and licensing?

    The pricing of the FortiGate firewall is good. It offers cost savings as it is generally cheaper than the competition.

    Which other solutions did I evaluate?

    Palo Alto is an alternative solution. While it may be better for filtering and category white-listing, especially in areas like banking, it is more expensive than FortiGate.

    What other advice do I have?

    Overall, I would rate FortiGate an eight out of ten. 

    For some use cases like banking, Palo Alto may perform better due to its filtering capabilities.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Sammy Mukuna - PeerSpot reviewer
    Network Admin at Naivas Ltd
    Real User
    Top 5Leaderboard
    Jun 16, 2024
    Offers stateless balance featuresand provides excellent reports and API integration
    Pros and Cons
    • "FortiGate Next Generation Firewall has a stateless balance proposition"
    • "The solution should allow more user-friendly integrations or deployment"

    What is our primary use case?

    The solution is used as a perimeter firewall, and all traffic is routed through the appliances before accessing the Internet. FortiGate Next Generation Firewall is also used in policy-based routing. The solution has features such as IPS  and web filtering. 

    Presently I am carrying out a POC to evaluate where the SD-WAN functionality of the solution can be utilized by our company. 

    What is most valuable?

    It's an out-of-the-box solution with impressive ratings. FortiGate Next Generation Firewall has a stateless balance proposition. The updates from the vendor ensure that the product remains up to date in terms of threat intelligence capabilities. 

    I personally go through reports on utilizing FortiGate Next Generation Firewall resources, bandwidth and applications that are present in the company's environment. The product has been capable of providing the aforementioned reports for the last 280 days, and such features are highly valuable for reporting purposes. The reports provided by FortiGate Next Generation Firewall also help in analyzing the traffic condition in a network. 

    What needs improvement?

    When the SD-WAN is integrated with solutions like Citrix, it can appear complicated, which only tech professionals can implement. The solution should allow more user-friendly integrations or deployment. 

    For how long have I used the solution?

    I have been working with FortiGate Next Generation Firewall for five years. 

    What do I think about the stability of the solution?

    I would rate the stability an eight out of ten. But recently, we needed to undergo regular patching of the network in our company, but that's probably due to increased hacking activities or attacks. At our company, we are still confident with the solution in spite of the recent breaches. 

    What do I think about the scalability of the solution?

    The solution is highly scalable. I would rate the scalability a nine out of ten. At our company, we can scale the solution effortlessly for enterprise networks. There are two professional users of FortiGate Next Generation Firewall in our company. The other solutions which are being evaluated in our company are FortiNAC and Fortinet SD-WAN. 

    How are customer service and support?

    I have received satisfying support for every issue I raised with the team. The support team is responsive and helpful in resolving issues. I would rate the customer support an eight out of ten. 

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Previously, Cyberoam was used in our organization. Our company has also used Check Point to deploy a multi-layered firewall solution. Check Point has numerous partners and offers satisfying support, which makes it a formidable competitor of FortiGate Next Generation Firewall. 

    There are various local partners of FortiGate Next Generation Firewall who offer effective support for the solution. 

    How was the initial setup?

    While integrating FortiGate Next Generation Firewall in our company's infrastructure I faced an error while implementing a secure LDAP server. I had to roll back for the aforementioned issue and review the authentication certificates. 

    The learning curve of the solution varies depending on the use cases and the different features the user starts interacting with within a specific environment. The initial setup of the FortiGate Next Generation Firewall can be claimed to be straightforward. I would rate the setup a six out of ten. The deployer's CLI understanding will also be a major factor in the deployment process of the solution. 

    The solution's initial setup can be completed in a few days, but much more time is required to learn about the environment, evaluate the policies' interference with the services, and implement optimizations based on the insights. In total, the complete deployment takes a few weeks. 

    What's my experience with pricing, setup cost, and licensing?

    It's an expensive solution. FortiGate Next Generation Firewall costs our company around $12000 per year. There are no additional costs involved with the product. 

    What other advice do I have?

    I have confidence in the threat detection capabilities of FortiGate Next Generation Firewall. I haven't witnessed any downtime in the solution, even after using it for multiple years. 

    An automation API integration is available with FortiGate Next Generation Firewall. For instance, the solution allows integration with CrowdStrike and Darktrace to enhance the threat intelligence capabilities. I would recommend others to use FortiGate Next Generation Firewall.

    It's a reliable solution for real-time threat intelligence. In the security industry, FortiGate Next Generation Firewall is a highly praised product and I am able to embed policies for effective operation. I would rate FortiGate Next Generation Firewall an eight out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Syed Ali Waqas - PeerSpot reviewer
    Head IT at Burraq Cyber Security Solutions
    Real User
    Top 5
    Jan 31, 2024
    Provides centralized management, enhanced visibility, and reduces cybersecurity risks
    Pros and Cons
    • "The most valuable features are SD-WAN, application control, IPS control, and FortiSandbox."
    • "The graphical user interface of Fortinet's FortiGate product does not function well with text-based interfaces."

    What is our primary use case?

    We use Fortinet FortiGate as our security and routing solution.

    We implemented Fortinet FortiGate to enhance our security posture by blocking and restricting access to certain websites and securing our VPN traffic. 

    How has it helped my organization?

    Fortinet FortiGate offers enhanced visibility and segmentation for our industrial devices, a crucial process when some machines utilize systems demanding high-level security.

    We have implemented Fortinet Security Fabric on our VM infrastructure, and it has provided great service in helping us meet regulations, governance, and compliance requirements. This is important to us because Fortinet Security Fabric connects to our sandbox, allowing us to scan shares across all clusters and enabling FortiGate to resolve any online issues.

    Fortinet FortiGate has enhanced our organization's security by enabling secure VPN access and restricting access to social media sites, thus ensuring that employees can focus on their work. We saw the benefits of FortiGate within weeks of the deployment.

    FortiGate helps reduce the risk of cyberattacks that could disrupt our production by isolating the affected traffic and creating a log for us.

    It also helps to centralize the management of our network and security operations.

    The centralized management allows us to access all of our firewalls and policies using a single interface.

    Fortinet provides actionable data to help us make informed decisions about the actions to take. For example, if one of our firewalls goes down, the solution helps us rectify the issue by providing details on the problem and how to address it.

    By consolidating the numerous individually connected batches, FortiGate helped us reduce operational expenses associated with the extra costs they incurred.

    Fortinet FortiGate has helped us mature our approach to cybersecurity for protecting our industrial equipment. Their knowledge and daily webinars on email security and virus prevention have empowered us to stop attacks and maximize our efficiency.

    What is most valuable?

    The most valuable features are SD-WAN, application control, IPS control, and FortiSandbox. These features help reduce our downtime, manage the ISPs, and deploy SLAs for all the website traffic.

    What needs improvement?

    The graphical user interface of Fortinet's FortiGate product does not function well with text-based interfaces. This functionality should be improved.

    For how long have I used the solution?

    I have been using Fortinet FortiGate for seven years.

    What do I think about the stability of the solution?

    I would rate the stability of Fortinet FortiGate a ten out of ten.

    What do I think about the scalability of the solution?

    While Fortinet FortiGate firewalls are scalable, upgrading to a new version or adding hardware requires purchasing a new license to migrate the old backup to the new firewall. 

    How are customer service and support?

    While the technical support team is knowledgeable, their response time to support tickets is concerning. It typically takes them 48-72 hours to respond, which significantly disrupts my work.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    While we previously used the open-source PSS firewall, it lacked the layered security architecture offered by Fortinet FortiGate.

    We migrated to Fortinet FortiGate for its superior control, in-depth scanning, and ability to minimize cybersecurity risks, features not offered by other firewall solutions.

    How was the initial setup?

    The initial deployment is easy. The solution can be installed by following the on-screen prompts, and the policies can be implemented through the interface dashboard.

    Deploying the system takes one full business day. We begin by gathering user requirements from each department, as they have varying policies. The policies are implemented department-first, followed by branches. Finally, VPNs are generated for remote users. Two people are required for the deployment.

    What about the implementation team?

    The implementation was completed in-house.

    What was our ROI?

    Since implementing Fortinet FortiGate, we have observed an increase in user productivity, which translates to a positive return on investment.

    What's my experience with pricing, setup cost, and licensing?

    While Fortinet FortiGate has a higher price point compared to Sophos XG, its user-friendly interface justifies the cost. Additionally, its fixed pricing structure eliminates concerns about surprise fees.

    Which other solutions did I evaluate?

    After evaluating Sophos XG and finding its interface overly complex for our needs, we opted for the user-friendly interface of Fortinet FortiGate.

    What other advice do I have?

    I would rate Fortinet FortiGate an eight out of ten.

    We have one person that deals with maintaining Fortinet FortiGate.

    We have 1,100 users in multiple cities and departments using FortiGate.

    The Fortinet FortiGate 60F is a good choice for organizations to begin evaluating firewalls.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Adeel Razzaq - PeerSpot reviewer
    Network Ar at IBEX Holdings Ltd
    Real User
    May 16, 2023
    Highly reliable, reasonably priced, and worth the money
    Pros and Cons
    • "Reliability is the best feature. We faced some issues when we were setting it up, but the service, portal, and administration are good."
    • "There are some complex administration tasks in their administration portal. That needs to be improved."

    What is our primary use case?

    We are using Fortinet for administration over local users that need to connect with our wireless. We have users that come from different domains, and there are certain limits and restrictions that need to be implemented.

    How has it helped my organization?

    There is not much visible improvement, but it's a stable and reliable environment. We did not see anything critical in the production environment.

    What is most valuable?

    Reliability is the best feature. We faced some issues when we were setting it up, but the service, portal, and administration are good.

    What needs improvement?

    There is some development gap. We had experienced bugs in their operating system. When we were planning to upgrade it, there was no patch available for a bug, and the support team was saying that they need to work on that. That's the part they should work on.

    There are some complex administration tasks in their administration portal. That needs to be improved.

    For how long have I used the solution?

    It has been around two years since we set it up.

    What do I think about the stability of the solution?

    It's stable.

    What do I think about the scalability of the solution?

    It's scalable. We have 1,500 to 2,000 people across the world. We have multiple regions and multiple sites.

    How are customer service and support?

    We contacted them for a few cases. I would rate them a seven out of ten. They could be better at finding solutions.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    This was the first option, but we'll try Cisco as well for our Wi-Fi setup for the next one to two years. 

    It was a management call to go for this. They know what is best for their business.

    How was the initial setup?

    I was not exactly involved in its initial setup, but at a later stage, I had to jump into that. I was more into Cisco setup.

    Overall, the setup was easy. There was a portal, and most of the things were similar to other hardware we use, such as Palo Alto. We found some bugs during the setup, and there was not much support available from the Fortinet support team

    In terms of maintenance, there are upgrades available roughly every quarter.

    What was our ROI?

    It's worth the money.

    What's my experience with pricing, setup cost, and licensing?

    The price range is quite acceptable and normal.

    What other advice do I have?

    It's excellent. The services, administration, and reliability are up to the mark. They just need to improve it a bit. 

    I would recommend it if you want to set it up for your business. Overall, I would rate it a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Updated: May 2026
    Buyer's Guide
    Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.