Our primary use case is for social network blocking and for unusual applications in our network as well as for intrusion prevention. We are a department store.
Network Administrator at a retailer with 1,001-5,000 employees
Great for intrusion prevention, with a great pipe filter application
Pros and Cons
- "The pipe filter application is an outstanding feature."
- "The updates Fortinet provides are sometimes unstable."
What is our primary use case?
How has it helped my organization?
This product has made it easier to secure our network.
What is most valuable?
The pipe filter application is an outstanding feature. The hardware processors are also very impressive. In general, this is an easy-to-use application, with a user-friendly interface. If you have any issues, Fortinet has a support library where you can search for videos and documentation. If you want to configure anything and you're unsure about it, the solution is in the videos. If a single link fails, it automatically connects to a secondary one and that's saved me a lot of time as I would have previously had to deal with it manually. Fortigate blocks unusual traffic and therefore secures our network. Third-party integrations are good.
What needs improvement?
The updates Fortinet provides are sometimes unstable. We have to check everything thoroughly before any upgrade.
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Fortinet FortiGate
January 2026
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For how long have I used the solution?
We've been using this solution for seven years.
What do I think about the scalability of the solution?
The solution is very scalable. The processor, the microprocessor and the security processors are very intelligent so they can scale significantly and manage that well.
How was the initial setup?
The initial setup is straightforward and easy to manage. There is no maintenance required.
What was our ROI?
We've seen a return on our investment.
What's my experience with pricing, setup cost, and licensing?
This is a very comprehensive solution but the cost is quite high.
Which other solutions did I evaluate?
We evaluated several options before going with Fortinet.
What other advice do I have?
I think this is the best solution of its kind on the market and I rate it nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Information Systems at a manufacturing company with 51-200 employees
Outstanding HA Failover capabilities and strong integrated protection with the security fabric
Pros and Cons
- "This solution has helped our organization by having strong functions and a reliable firewall."
What is our primary use case?
This solution is configured as our primary gateway to the internet in and out of the network.
How has it helped my organization?
Fortinet delivers high-performance network security solutions that
protects our network, users, and data from continually evolving threats.
What is most valuable?
The features I found most valuable are the high availability rollover/fail-over capabilities. The integration with other Fortinet products is worth a look at the lineup.
For how long have I used the solution?
I have been using this solution for about two years.
What do I think about the scalability of the solution?
I would say that the scalability possibilities of this solution are first-rate.
Which solution did I use previously and why did I switch?
In the past, we have used Cisco and WatchGuard Firewalls.
How was the initial setup?
Our model of deployment is on-premises. I would say the initial setup process was complex. Integrating the security fabric with multiple firewalls, FortiClient, and FortiMail was slightly more complex than originally anticipated. The results are great.
What about the implementation team?
Our implementation strategy was to hire vendors with expertise.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiGate
January 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Head of Infrastructure Sector at a outsourcing company with 501-1,000 employees
Very stable with good network protection
Pros and Cons
- "The solution is very stable."
- "The solution is not scalable."
What is our primary use case?
Our company uses the solution for network protection and we have 600 users.
What is most valuable?
The solution is very stable.
What needs improvement?
The solution is not scalable.
The solution is expensive.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
The scalability is low so is rated a one out of ten.
How are customer service and support?
We receive support from a local vendor so have not needed the solution's technical support.
Which solution did I use previously and why did I switch?
We previously used Juniper.
How was the initial setup?
The setup is a little bit difficult so is rated a five out of ten.
What about the implementation team?
We implemented the solution with a local vendor.
What's my experience with pricing, setup cost, and licensing?
The solution is very expensive so pricing is rated a one out of ten.
What other advice do I have?
I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Network Engineer at a government with 201-500 employees
Great routing, layer three throughput, and firewall management capabilities
Pros and Cons
- "It can expand easily."
- "With the reports, you can see it, and you can get good feelings so upper management can go, "Oh, wow. That looks pretty." However, it's very basic."
What is our primary use case?
I use it for a VPN. I use it as a gateway between locations. That's what I use it for.
They're Point-to-Point Networks, Metro Ethernet Networks, and over across the internet. We set it up with an AD VPN tunnel in between the various connections.
We use it for interconnectivity between the various sites to provide VPN tunnels. In contrast, service providers, even on Metro Ethernet and Point-to-Point Networks, cannot provide a secure connection between two points.
How has it helped my organization?
We've actually replaced 30 or more Cisco routers that were doing these VPN connections, and we replaced them with the FortiGates in order to provide Point-to-Point connectivity. It increased throughput on the various links, and it increased security.
What is most valuable?
Their VPN connection, their routing capabilities, their layer three throughput, and their firewall management capabilities that limit access from one VLAN to another are all the most valuable aspects for us.
The solution is stable.
It can expand easily.
Support is helpful.
The product is significantly cheaper than, for example, Cisco.
The user productivity has been good as they can, for example, transfer files easier. There is no slowdown.
What needs improvement?
In their IPS Web Security Gateway, the reporting functions need to be a little bit more user-friendly for how to get the reports from it. That's one of the reasons why we don't use that function.
With the reports, you can see it, and you can get good feelings so upper management can go, "Oh, wow. That looks pretty." However, it's very basic.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We've been able to scale pretty well. It's not a problem of you need to expand.
End users will be passing through it. Most of the accounting passes through it to various other locations. We have about 1,500 people on the product, technically.
We do have plans to increase usage. We have not completed the entire County yet. We've done 80% and still need to action the last 20%.
How are customer service and support?
Technical support is very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used to use Cisco. We switched to FortiGate due to its throughput, ease of use, and cost.
How was the initial setup?
Our needs are a little bit more complex than others. That said, overall, I would say it's about average in terms of the ease of setup. We got to do a VPN tunnel across, and it was AD VPN, it was something brand new.
When I set things up now, it's pretty straightforward. When I first started, it was different as I'd never seen the technology before. When I first started, I'd never seen this technology, I didn't have a clue. Others may be in the same boat.
Now that we're familiar with technology, this is very easy to set up. We've deployed 30 of them. I've got junior engineers that can follow my instructions and set up the FortiGate, and we're up and running. It gets easier over time. We've been doing this over the last two years.
We have up to two people needed for deployment and maintenance tasks.
What about the implementation team?
The deployment is completely done in-house. We didn't have any outside assistance.
We did use Fortinet's tech support when we came into some problems. However, we didn't use any extra vendor.
What's my experience with pricing, setup cost, and licensing?
Licensing is renewed every three to five years. They are less expensive e than Cisco. It has reduced the overall cost of maintaining a Cisco environment.
It's a package deal. There are no extra costs.
Which other solutions did I evaluate?
We did not look into other solutions.
What other advice do I have?
I'd advise potential users to just implement the right size for you and what your needs are.
I'd rate the product nine out of ten.
We are just a customer and end-user.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Leader Network & Security at a financial services firm with 201-500 employees
Straightforward implementation and affordable
Pros and Cons
- "The initial setup of Fortinet FortiGate was straightforward."
- "Fortinet FortiGate needs to improve the logging and reporting. Additionally, the next-generation application's policies should be improved. When they were released they had bugs."
What needs improvement?
Fortinet FortiGate needs to improve the logging and reporting. Additionally, the next-generation application's policies should be improved. When they were released they had bugs.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately 12 years.
What do I think about the stability of the solution?
Whenever we install a new release of an OS we should expect lots of bugs on the system that could break the system. Something that is working fine in the previous system, if we upgrade it, it could break it. Fortinet should work a lot on this to remediate it before releasing any OS. This includes any update and upgrade of FortiOS because I have seen issues when I upgraded, such as the memory and CPU jumping to 100 percent, and some or all functions were not operational. These bugs should be fixed in the firmware.
If there is a need for some upgrade or update on an existing system then I will plan ahead, but if it is not stable I will not do it. We have new releases being tested now and once they are rated stable I will upgrade.
How are customer service and support?
I have found the support from Fortinet FortiGate very poor. I do not use them anymore because they are not very good. This is based on the support I have received from South Africa and India. However, the support from France I have heard was excellent. I only open support tickets for bugs.
I would rate the support from Fortinet FortiGate a two out of five.
Which solution did I use previously and why did I switch?
I have previously used SonicWall, Sophos, Juniper, and Cisco Meraki.
How was the initial setup?
The initial setup of Fortinet FortiGate was straightforward.
The time it takes to implement a firewall a large and small firewall is the same. It does not matter the size of the firewall. The complexity comes from the network and the scope of work that we need to do for the customer on the network.
If it is a large network, it will take us more time to deploy it, because there is more to configure. If it is a small network, it will take less time, but configuration-wise, it's likely the same.
What about the implementation team?
I have deployed Fortinet FortiGate on my own. I have never needed help from any third-party consultant, or integrator. I work as a consultant and integrator for other companies. I provide my service as a consultant.
Fortinet FortiGate doesn't require a lot of maintenance if you deploy the system correctly, it will run well. However, you do need to have some security checks, auditing, and cleanup of the system, every month. It depends on the company policies.
If you already deployed the solution correctly you should not have an issue. Maintenance is required, we do have some customers that are doing morning checks on memory and CPU, it does not take much time.
What's my experience with pricing, setup cost, and licensing?
The license for Fortinet FortiGate is affordable in my country.
What other advice do I have?
I rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Strategic Development Manager at a tech vendor with 201-500 employees
Simple to use and manage, helpful VPN and application control features, and it's constantly evolving
Pros and Cons
- "The most valuable features are simplicity, management, and that it's constantly evolving."
- "With the addition of some features, it is possible that FortiGate can be used in all verticals."
What is our primary use case?
I am a project manager and I have implemented this product in several different projects. The deployments are for enterprise clients, government agencies, and several universities.
How has it helped my organization?
This is a complete security solution that we can offer to our clients.
It provides security EOT (Encryption of Things).
What is most valuable?
The most valuable features are simplicity, management, and that it's constantly evolving.
Different modules offer different functionality including the facility for web application control, VPN, and complete security integration.
It is easy to integrate FortiGate with other products.
What needs improvement?
With the addition of some features, it is possible that FortiGate can be used in all verticals.
For how long have I used the solution?
I have been working with FortiGate for 10 years.
What do I think about the stability of the solution?
FortiGate is a very stable product.
What do I think about the scalability of the solution?
I have implemented FortiGate in approximately 200 projects, and it is a scalable solution.
It is primarily used by medium-sized and enterprise companies. Medium-sized companies normally have between 10 and 50 users whereas an enterprise will have more than 5,000.
How are customer service and support?
The technical support from Fortinet is very nice.
I would rate them a five out of five.
Which solution did I use previously and why did I switch?
I work with several products from Fortinet including FortiGate, FortiManager, FortiAnalyzer, and FortiSIEM. The selection of which products to use depends on the company.
We work with what we refer to as the Fortinet fabric.
We also have experience with products from Check Point and Palo Alto.
What's my experience with pricing, setup cost, and licensing?
Fortinet is competitive price-wise.
Which other solutions did I evaluate?
One of our clients in space evaluated FortiGate in terms of pricing and integration, and they chose FortiGate.
What other advice do I have?
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Senior ICT Solutions Architect at a tech services company with 51-200 employees
Competitively priced, user-friendly security solution with good technical support, but has issues with scalability
Pros and Cons
- "User-friendly and affordable security solution that's recommended for SMB customers. This solution has good technical support."
- "Scalability for Fortinet FortiGate needs to be improved. SD-WAN security for this solution also needs some improvement."
What is most valuable?
Fortinet FortiGate is user-friendly. When it comes to firewall enterprise security and email security, this solution is at the top. It's better and it's affordable. If you compare it with some other email security like Mimecast and similar solutions, those products are better than Fortinet, but here in the Fiji region, Fortinet FortiGate has better service. In some other regions, this solution may not be doing well, but in Fiji, it's working out well. Fortinet has so many customers in Fiji.
What needs improvement?
What I'd like to be improved in Fortinet FortiGate is for it to have advanced WAF functionality. Even in FortiADC, WAF functionality is not supported for advanced attacks, e.g. mobile bot attacks. Fortinet FortiGate needs to improve its WAF function.
SD-WAN is also good in this product, but it still needs improvement, particularly in security. We saw some attacks last year, so they need to improve on that.
For how long have I used the solution?
I've been dealing with Fortinet FortiGate for eight years.
What do I think about the scalability of the solution?
There are some issues with the scalability of Fortinet FortiGate. Certain products and models need to be scalable, but they're not. For example, if you go with 400F, they only have two SFP+ ports, while the F5 has four ports.
When you're expanding the number of users for this solution, they'll ask you to replace the model, and this can be a big cost to customers, which could affect scalability.
How are customer service and support?
We are happy with the technical support for this product, because the Fiji region is supported by New Zealand, where support for Fortinet FortiGate is better.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate is an affordable solution, but when expanding the number of users, they'll ask you to replace the model, so that's an added cost.
Pricing for this product is comparatively lower than other products. If you compare it with Forcepoint, Cisco, and other products, Fortinet FortiGate pricing is reasonable, and that includes all the service and support we need. Whenever we need support as a partner, they're able to deliver that support to us, unlike with F5 where there's premium support and standard support, which means you'll have to pay F5 extra.
Which other solutions did I evaluate?
I evaluated Cisco and Forcepoint solutions.
What other advice do I have?
We are an IT infrastructure company, and we are dealing with one of the banks here. They need a solution which they'll use for application delivery, load balancing, and as their web application firewall.
We are a reseller and partner of Fortinet, but only for their firewall product, e.g. FortiCloud WAF, not FortiADC. We've also been working with Fortinet FortiGate.
The solution we're looking for which will be implemented for our customer, e.g. a bank, is a solution with basic functionality, e.g. FortiGate. It will only be used for two or so web applications. If our customer needs a bigger functionality, then I would propose a different solution: F5. For the government, we always propose F5.
My advice to people who want to implement this solution is simple: It's an affordable product for the SMB customer, but for customers with bigger environments, I would recommend that they go for other products with premium support.
My rating for Fortinet FortiGate is seven out of ten, if you consider the Fiji market.
We saw that Fortinet is working towards the ZTNA model, e.g. SASE, and also working towards zero trust products, which is good. They're also improving slowly in privileged access management, e.g. they don't have one, but they're trying to introduce it by the end of the year.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Research at a construction company with 501-1,000 employees
Dashboard management consolidates tools and saves time while enhancing threat remediation
Pros and Cons
- "Fortinet FortiGate has helped me reduce Mean Time To Respond, or MTTR, and helped my organization consolidate all of the tools in one application."
- "In the scenarios coming from Sophos, it has not."
What is our primary use case?
I am working with Fortinet FortiGate and FortiMail.
What is most valuable?
I assess Fortinet FortiGate firewall as a one-stop shop that helps me secure and protect mission-critical data. Fortinet FortiGate also has products for protecting the edge. Everything can be managed through one dashboard, so I cannot quantify the time saved. Fortinet FortiGate has helped me remediate threats more quickly.
What needs improvement?
At the moment, I cannot think of any areas where Fortinet FortiGate could be improved. In future updates, I would like to see more RAM and lower prices.
For how long have I used the solution?
I have probably been using Fortinet FortiGate for eight years.
How are customer service and support?
I would rate support from Fortinet as a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did previously use other software before Fortinet FortiGate. I was using Cisco and Sophos.
How was the initial setup?
The installation of Fortinet FortiGate was very easy.
What was our ROI?
In the scenarios coming from Cisco, Fortinet FortiGate has helped reduce my total cost of ownership. In the scenarios coming from Sophos, it has not.
What's my experience with pricing, setup cost, and licensing?
I would say I am average in my satisfaction with the licensing cost for Fortinet FortiGate. I am satisfied with the price-to-performance ratio that I get from using Fortinet FortiGate firewall.
Which other solutions did I evaluate?
I switched from Cisco and Sophos to Fortinet FortiGate because it is easier to manage.
What other advice do I have?
I have been using the Fortinet FortiGate firewall for a significant time and I am very happy with it. I have seen a lot of time saved for my company from using Fortinet FortiGate. Fortinet FortiGate has helped me reduce Mean Time To Respond, or MTTR. Fortinet FortiGate helped my organization consolidate all of the tools in one application. This product does not require any maintenance from my side. I would recommend Fortinet FortiGate to other organizations because it is a one-stop shop for all security features in Fortinet, and I can manage everything on the same dashboard. The vendor can contact me in case they have questions regarding my review. I wish to be anonymous at the moment.
I would rate Fortinet FortiGate in general as a nine.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 14, 2025
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