I am using the product for enterprise network and security purposes.
Group IT Manager at Araliya Group of Companies
Reliable solution for software security and networks, but they should focus on IP-controlling functions
Pros and Cons
- "It is a reliable solution."
- "They should add a feature for detailed reporting."
What is our primary use case?
What is most valuable?
I like the tool’s capabilities of integrating security around social media, site booking, and other essential features.
What needs improvement?
They can improve in the area of creating daily, monthly, and item-wise reporting. I think they should focus on including IP-controlling functions.
I would like for Fortinet to add a ransomware protection feature in the next release.
For how long have I used the solution?
I have been working with it for the last five years.
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Fortinet FortiGate
June 2026
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What do I think about the stability of the solution?
I would rate the stability a seven out of ten.
What do I think about the scalability of the solution?
It is highly scalable. We have around 100 users using this solution in one location. Around 60 users use it in a second location and a minimum of 40 users use the solution in a third location. These users are both on the engineering and management levels. I would rate it eight out of ten for scalability.
How are customer service and support?
They provide good technical support. I would rate it a nine out of ten.
Which solution did I use previously and why did I switch?
Initially, I worked with Palo Alto. I switched to FortiGate because it is a reliable product.
How was the initial setup?
I found the process easy. The implementation took just an hour to complete.
What about the implementation team?
I did the implementation myself. If the implementation was more difficult, I would have needed more help from Fortinet. One IT manager maintains the solution.
What's my experience with pricing, setup cost, and licensing?
We pay a monthly licensing fee and there are no additional costs.
What other advice do I have?
I would rate Fortinet FortiGate a seven out of ten. I would recommend this solution to others. However, sometimes I have some troubleshooting problems and that is why I think a seven is suitable.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Network Engineer at Sultan Qaboos University
Useful for intrusion prevention mechanisms and helps us avoid unwanted traffic
Pros and Cons
- "We use it to avoid unwanted traffic."
- "FortiGate tech support is very good because we get immediate support from them; for example, whenever we raise a ticket, we get an immediate response, and someone attends to help."
- "The customization is a little bit difficult because we have to customize everything."
What is our primary use case?
We use it for intrusion prevention mechanisms. If there is any unwanted traffic, we block it. We use it to avoid unwanted traffic. Most places in Oman use FortiGate firewalls, even the government sector, private sector, and ISP providers.
What needs improvement?
The customization is a little bit difficult because we have to customize everything. Typically, we will enable everything.
For how long have I used the solution?
We have been using this solution for more than five years. We are using the latest version, and it is deployed on-premises only.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
FortiGate tech support is very good because we get immediate support from them. For example, whenever we raise a ticket, we get an immediate response, and someone attends to help.
How was the initial setup?
It has an easy setup. Fortinet FortiGate IPS, by default, gives a default IPS. We can customize it so we can give the user what they need. It's a quick deployment process, we can configure the management, and it is easy.
What's my experience with pricing, setup cost, and licensing?
It has an annual license. I don't know the specific price, but it's expensive and not a very cheap product.
What other advice do I have?
I rate the solution an eight out of ten. Regarding advice, the only problem is that they release many versions, similar to what Cisco does. Every two, or three months, they release new iOS versions. Sometimes, we have to upgrade, or it is not secure. Recently, we upgraded to a new version, and all the clients called us to upgrade to the new version too.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
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Fortinet FortiGate
June 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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Security Analyst at a healthcare company with 10,001+ employees
An effective checkpoint for intercepting and blocking unwanted traffic
Pros and Cons
- "The solution effectively blocks unwanted traffic."
- "Our company uses the solution to prevent traffic that is not supposed to be traveling through our firewalls, and when we find log issues, we easily fine tune the IPS to block that traffic so it cannot penetrate our environment."
- "It would be helpful to have a better tool for migrating all policy rules using an automatic script."
What is our primary use case?
Our company uses the solution to prevent traffic that is not supposed to be traveling through our firewalls. When we find log issues, we easily fine tune the IPS to block that traffic so it cannot penetrate our environment.
We have 300 users in a hospital-to-hospital environment where traffic is transmitted through the firewall and intercepted by the IPS for monitoring.
What is most valuable?
The solution effectively blocks unwanted traffic.
What needs improvement?
It would be helpful to have a better tool for migrating all policy rules using an automatic script. The current tool does not place entire configurations in their desired locations. It takes time to manually configure for compatibility across different platforms or vendors.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and support?
I have not needed technical support.
Which solution did I use previously and why did I switch?
We migrated from Cisco to the solution.
How was the initial setup?
The setup is simple and straightforward. Knowledge-based documents are available and useful for setups.
What about the implementation team?
We implemented the solution in-house. We migrated from Cisco to the solution so it was more of a deployment situation.
We had some deployment challenges but managed to overcome them. It took an entire day to get the environment running because we could not use the scripting tool for naturals so had to do them manually.
There is no ongoing maintenance because the solution is not a device, but rather a software blade provided as a checkpoint within FortiGate.
What's my experience with pricing, setup cost, and licensing?
The pricing is based on a licensing model for each IPS in your environment. The solution is included as part of the IPS license and automatically updates to the latest version when firewalls are updated. We are currently on a three-year licensing model.
What other advice do I have?
The solution is a good tool to have in place. Most vendors provide a software blade with their firewalls but it is disabled because it uses too much CP or memory. It is important to enable the tool every time to prevent environments from being intruded by attackers or threats.
I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Application Head at Alimtiaz Investment Group
Useful dashboard, centralized viability, and speedy support
Pros and Cons
- "The most valuable features of Fortinet FortiGate IPS are the dashboard and reporting which give us very good visibility."
- "Fortinet FortiGate IPS could improve the VPN. There are times it is slow."
What is our primary use case?
We own some real estate and we're renting apartments for another company, and we provide them with services. For example, we provide internet and security. We are managing the tenant through the firewall and they have been performing very well from our side.
How has it helped my organization?
This solution is a security gateway for our environment. URL filtering and other features have helped the way our organization functions.
What is most valuable?
The most valuable features of Fortinet FortiGate IPS are the dashboard and reporting which give us very good visibility.
What needs improvement?
Fortinet FortiGate IPS could improve the VPN. There are times it is slow.
For how long have I used the solution?
I have been using Fortinet FortiGate IPS for approximately three years.
What do I think about the stability of the solution?
Fortinet FortiGate IPS are highly stable.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiGate IPS is good.
This solution is a firewall and anybody connected to the internet here, passes through the gateway. We have approximately 50 to 60 people in the building using the solution. We plan to increase the usage of the solution.
How are customer service and support?
The support from Fortinet FortiGate IPS is very responsive, and quick.
I rate the support from Fortinet FortiGate IPS a five out of five.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have previously used Check Point and Sophos.
How was the initial setup?
The initial setup of Fortinet FortiGate IPS is straightforward. The whole process took approximately one day.
What about the implementation team?
We use an implementor for the implementation of Fortinet FortiGate IPS.
What's my experience with pricing, setup cost, and licensing?
There is only a standard license cost to use the solution.
What other advice do I have?
We only need one administrator for the maintenance of the solution.
I rate Fortinet FortiGate IPS an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Cyber Security Engineer at a tech services company with 11-50 employees
User-friendly setup, beneficial APIs, and reliable
Pros and Cons
- "The most valuable features of Fortinet FortiGate are the APIs. They are the most widely known."
- "The customers have seen an ROI from using Fortinet FortiGate and they are satisfied with the solution."
- "The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time."
What is our primary use case?
Fortinet FortiGate is used as a firewall.
What is most valuable?
The most valuable features of Fortinet FortiGate are the APIs. They are the most widely known.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately four years.
What do I think about the stability of the solution?
I rate the stability of Fortinet FortiGate a five out of five.
What do I think about the scalability of the solution?
I rate the scalability of Fortinet FortiGate a five out of five.
All sizes of organizations can use this solution. All levels of a company are using this solution.
How are customer service and support?
The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time.
I rate the support from Fortinet FortiGate a three out of five.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup of Fortinet FortiGate is very simple and user-friendly. The configuration for the solution is easy. The time it takes for the deployment depends on the environment of the company. It can take a week, but typically it takes three to four days.
What about the implementation team?
We have more than six certified engineers in our company that can do the deployment of the solution.
What was our ROI?
The customers have seen an ROI from using Fortinet FortiGate. They are satisfied with the solution.
What's my experience with pricing, setup cost, and licensing?
The price of Fortinet FortiGate is affordable. Most of our customers are on a three-year license to use the solution. All the features and support are included in the price.
I rate the price of Fortinet FortiGate a five out of five.
What other advice do I have?
I rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
ICT Professional at a tech services company with 51-200 employees
Fully integrates with our infrastructure appliances, offering useful application control capabilities
Pros and Cons
- "The most useful feature of FortiGate IPS for me is Application Control."
- "The support is good because, although the response time for tickets may occasionally take some time, at the end of the day they have always solved the issue at hand."
- "FortGate's IPS reporting could be made better by giving more details regarding the source and destination of network traffic when it comes to the overview section. This would allow me to more easily follow the flow of traffic based on IP addresses, without having to integrate the IPS with other products that perform more sophisticated traffic analysis."
What is our primary use case?
Our infrastructure includes both FortiGate (81E series) and Cisco Meraki appliances, and we have fully integrated FortiGate IPS with these devices. Essentially, whenever I secure the WAN and LAN and enhance them with security profiles, I will use the IPS's Web Filtering and Application Control features.
What is most valuable?
The most useful feature of FortiGate IPS for me is Application Control.
What needs improvement?
FortGate's IPS reporting could be made better by giving more details regarding the source and destination of network traffic when it comes to the overview section. This would allow me to more easily follow the flow of traffic based on IP addresses, without having to integrate the IPS with other products that perform more sophisticated traffic analysis.
Another improvement, that may only tangentially relate to the IPS, would be to include more functionality and details regarding SD-WAN (such as the ISDB), in order to make it more secure.
For how long have I used the solution?
I've been using Fortinet FortiGate IPS for about seven years.
What do I think about the stability of the solution?
The stability is fine, but it would be even better if we were to deploy another appliance for higher availability of access, such that there is no downtime at all.
What do I think about the scalability of the solution?
The scalability of the IPS fits my current needs well. If we were to take on more users, however, we would likely have to change both our appliance and the license.
How are customer service and support?
The support is good because, although the response time for tickets may occasionally take some time, at the end of the day they have always solved the issue at hand. What is also nice is that they can connect with you remotely and help support you at any point.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup was easy for me because I deploy appliances off all kinds and sizes, large and small. I would give the setup a 4/5 in terms of ease.
What's my experience with pricing, setup cost, and licensing?
I pay €1,200 per year for the license along with Fortinet's 81E firewall appliance. I would rate this pricing as 3/5 stars, and I believe the price is reasonably similar to its competitors in the market, being somewhere in the middle.
What other advice do I have?
Given my experience and the fact that FortiGate are a leader in the market, I would rate FortiGate IPS a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Reliable, great pricing, and capable of expanding
Pros and Cons
- "The pricing on offer is excellent."
- "The price is pretty reasonable; it's not like Cisco or Palo Alto, which are more expensive."
- "It could always be more secure."
- "It takes a long time to install the solution."
What is our primary use case?
This is a Secure Web Gateway that protects you against various web attacks. It's used mainly for security purposes.
What is most valuable?
The solution is stable. It's reliable.
It can scale.
The pricing on offer is excellent.
What needs improvement?
It takes a long time to install the solution.
It could always be more secure.
For how long have I used the solution?
I've been using the solution for three or four years. I've used it for a while at this point.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. Its performance has been good.
What do I think about the scalability of the solution?
The scalability is okay. It can expand well.
We have 200 people using the solution. We do have plans to continue to increase usage.
How are customer service and support?
I've never reached out to techncial support. I can't speak to their abilities.
Which solution did I use previously and why did I switch?
I also have experience with Cisco and Palo Alto. About five years ago, we were using Cisco. We changed due to the better pricing.
How was the initial setup?
I don't directly deal with the deployment. Someone else handles that process.
My understanding is the implementation takes a long time.
What's my experience with pricing, setup cost, and licensing?
The price is pretty reasonable. It's not like Cisco or Palo Alto, which are more expensive.
I'd rate the cost, in terms of affordability, a five out of five.
What other advice do I have?
I'm using the latest version of the solution.
I'd rate the solution seven out of ten. I'd likely recommend the solution to others.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Manager at Tech Mahindra Limited
Expandable and reliable with good local support
Pros and Cons
- "The solution can scale."
- "Overall, it’s a good solution, and I would recommend it to others."
- "The interface could be better."
What is our primary use case?
We use the solution for security reasons. It's our wall between the inside to outside. That's why we are using it. We use it for VPNs also. People who work outside of the office use the VPN through the firewall, for example.
What is most valuable?
The solution is quite stable.
The solution can scale.
We have good local support.
What needs improvement?
The interface could be better.
We would like the initial setup to be a bit easier.
It isn’t missing any features. We’re pretty happy with it.
For how long have I used the solution?
I’ve been using the solution for two years.
What do I think about the stability of the solution?
It’s very stable. There are no bugs or glitches. It doesn’t crash or freeze. It’s reliable.
What do I think about the scalability of the solution?
While the solution is scalable, we don’t need to scale it for our operations.
We have about 80 people on the solution right now.
How are customer service and support?
We have a local company that assists us with support when we need it. They are pretty good.
How was the initial setup?
The solution is pretty easy to set up. However, you do need some previous knowledge. It helps if you understand the environment. It’s not hard per se, however, it can be a bit tricky. We’d like it if it was a bit easier.
What's my experience with pricing, setup cost, and licensing?
I can’t speak of how much the cost of the license it. I don’t have any details in relation to the pricing.
What other advice do I have?
I am a customer and end-user.
I’m not sure which version of the solution we’re using.
It is a good solution. I’d recommend it to others.
Overall, it’s a good solution, and I would recommend it to others.
I would rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Quality Trainer at MOH
Stable, good local support, but security features lacking
Pros and Cons
- "The Fortinet FortiGate local partners were good. I did not have direct contact with Fortinet support."
- "Fortinet FortiGate needs to improve the protection, it did not prevent us from being attacked. Additionally, Fortinet FortiGate could provide more features for WAF devices. I should not have to purchase two solutions, it would be a benefit to combine these features into one solution."
What is our primary use case?
We are using Fortinet FortiGate as a central firewall for our ministry, but nowadays we are preparing to join every site we have to our main data center. Fortinet FortiGate firewall will not satisfy our needs.
What needs improvement?
Fortinet FortiGate needs to improve the protection, it did not prevent us from being attacked. Additionally, Fortinet FortiGate could provide more features for WAF devices. I should not have to purchase two solutions, it would be a benefit to combine these features into one solution.
The main challenge to IT is hacking, and damaging the network software. Anything that can make a threat to our servers, accounts, VC, from an email or internet connection. We need all companies to make investments to improve the facilities of these devices in order to provide a one-package solution to protect our servers, and systems from any hacking, ransomware, virus, any command, or any other threats. They need to improve all the security features.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately two years.
What do I think about the stability of the solution?
Fortinet FortiGate is a stable solution. The main risk was the devices and systems that the end-users are using, whether inside or outside the network. The VC was not secure enough. This causes some threats to our headquarters servers.
What do I think about the scalability of the solution?
Fortinet FortiGate has limited scalability capabilities. You can't expand these devices. For example, if I was to go from 150 users to approximately 5,000, the CBU capability of the device would not suffice.
How are customer service and support?
The Fortinet FortiGate local partners were good. I did not have direct contact with Fortinet support.
How was the initial setup?
The initial setup of Fortinet FortiGate was very complex because our connection to other sites that were using different network topology and ISP providers. We have faced a very complex situation. The company takes approximately three to four months in order to make our system stable. Nowadays, we are going to make our provider and network with one subnet to make it easier to maintain, manage, and monitor any attack and threats from any device anywhere. This will allow us to access devices, ports, and switches to be able to take the right action.
Our network was very complicated and we are using different operating systems, databases, applications, and video.
What about the implementation team?
We used Fortinet's local partners that helped maintain our financial and management systems.
We have one to two people that do the maintenance of Fortinet FortiGate.
What was our ROI?
I have not seen a return on investment using Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
We have the full version of Fortinet FortiGate and we are on a three-year contract with a commitment of five years.
What other advice do I have?
We will be replacing two of our Fortinet FortiGate devices and will move to a solution with better specifications.
I rate Fortinet FortiGate a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at SICOM LTD
Good pricing, scalable, and helpful for controlling the traffic
Pros and Cons
- "We were looking for the VPN feature and controlling the inflow and outflow of all the traffic within the site and across the sites, and we are also using it for the VPN and VLANs."
- "It can be a little bit more user-friendly in terms of policy definition and implementation. It seems a little bit complicated, and it could be simplified."
What is our primary use case?
It controls the inflow and outflow of all the communication between different sites and so on.
We are using its latest version.
What is most valuable?
We were looking for the VPN feature and controlling the inflow and outflow of all the traffic within the site and across the sites. We are also using it for the VPN and VLANs.
What needs improvement?
It can be a little bit more user-friendly in terms of policy definition and implementation. It seems a little bit complicated, and it could be simplified.
When there is a change in the IP address from the ISP, there is some disruption in the service. So, we try to do it when we have the least number of people working, which means very late at night. So, for the time being, it is working fine.
For how long have I used the solution?
We have been using this solution for nearly a year.
What do I think about the stability of the solution?
Apart from the disruption in the service because of the IP address change, it has been quite stable.
What do I think about the scalability of the solution?
We are implementing it phase by phase. Initially, we had one VLAN, and then we added more. So, it is quite scalable, and we haven't had issues with it so far. It has been recommended by the vendor that the model that we have would meet our requirements for the time being. In two or three years, depending on how we expand and how many more resources are required, we might have to look at another version of the device.
How was the initial setup?
It was the vendor who did the initial setup. It was done within the time range that was allocated for the setup. My guess is that it was straightforward.
We are still in the process of implementing the solution. The commissioning has not yet been done. What we had previously is now changed to a new solution and a new way of doing things, and this is still in the implementation phase. Our implementation is being done phase-wise. We do things and tune it until we are happy with it, and then we go to the next phase. So far, it's working fine.
What about the implementation team?
We have a relationship with the vendor. We discussed what we wanted to do and finally, we selected the product, and after that, it was installed and configured on our premises.
We have a small team of three or four people for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
Its pricing is fine. It is on a yearly basis. Other than the licensing fee, there is no extra fee.
What other advice do I have?
I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: June 2026
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