Customers require Next Generation Firewall features, UTM, URL filtering, and application filtering.
Senior Technical Consultant- Cyber Security at Ivalue Infosolution
A cost-effective and single-box solution that has a simple configuration
Pros and Cons
- "FortiGate Next Generation Firewall has a simple configuration."
- "We recommend FortiGate Next Generation Firewall to people from the SMB segment looking for a cost-effective and single-box solution."
- "FortiGate Next Generation Firewall's performance and threat intelligence could be improved."
What is our primary use case?
What is most valuable?
FortiGate Next Generation Firewall has a simple configuration.
What needs improvement?
FortiGate Next Generation Firewall's performance and threat intelligence could be improved.
For how long have I used the solution?
I have been working with FortiGate Next Generation Firewall (NGFW) for the last six years.
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Fortinet FortiGate
September 2026
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What do I think about the stability of the solution?
I rate FortiGate Next Generation Firewall a seven out of ten for stability.
What do I think about the scalability of the solution?
The solution’s scalability needs to be improved. I rate FortiGate Next Generation Firewall an eight out of ten for scalability.
How are customer service and support?
FortiGate Next Generation Firewall has a good technical support team that responds fast.
How was the initial setup?
The solution has a straightforward initial setup.
What about the implementation team?
It takes three to four days to deploy FortiGate Next Generation Firewall. Only one engineer is required for the solution’s deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
Users need to pay for one-year, three-year, and five years licenses. FortiGate Next Generation Firewall is a very cheap solution.
What other advice do I have?
We recommend FortiGate Next Generation Firewall to people from the SMB segment looking for a cost-effective and single-box solution.
Overall, I rate FortiGate Next Generation Firewall an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Senior Network Security Engineer at ITCG SOlutions Pvt Ltd
A feature-rich solution that offers application blocking, web protection, and IPS, with a need to improve its support and pricing
Pros and Cons
- "It is easy to install. There is not much complexity involved."
- "The pricing of the solution is expensive, so it could be cheaper."
What is our primary use case?
The main use case of FortiGate Next Generation Firewall (NGFW) is that it is used to search for a firewall whenever we need to connect multiple sites to a VPN. At times, the solution needs a web filter or a particular filter. With the IPS and the cloud protection on the gateway, we are also looking for a firewall that can act as zero-depth protection.
What is most valuable?
The solution's most important feature is that it will work on the app whenever we block the application order, making it a plus point for the NGFW firewall. The solution also works with all the other web protection aspects, because of which we get everything in a single box.
What needs improvement?
There are multiple firewalls, and I mainly worked with Sophos and FortiGate. To weigh the pros and cons, different types and aspects should be considered in different firewalls.
The support for FortiGate in the Indian region can be improved along with the scalability. The pricing of the solution is expensive, so it could be cheaper.
For how long have I used the solution?
I have worked as a system integrator with FortiGate Next Generation Firewall (NGFW) for five years.
What do I think about the scalability of the solution?
We can say that the solution's scalability is moderate. It is not that easy, nor too hard. If the technician is sound, then he can understand the solution easily.
Our customers include small, medium, and enterprise businesses.
How are customer service and support?
In India, support takes some time. If the call gets connected outside India, then it is very good. SonicWall has the best support, and Sophos also offers good support. For FortiGate, the support in the Indian region can be improved.
As for the rating, I would say that FortiGate offers very good support. Once we get the support, it is very good. However, the support team is not connecting as easily as we require. If the issue is too critical, the process becomes more complicated for us. I rate the support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I mainly worked with Sophos and FortiGate. I have used different solutions depending on the customer's requirements. We can suggest a particular solution to a customer based on their needs. Every firewall solution has its own pros and cons, which we just bifurcate as per the customer's requirement.
How was the initial setup?
The initial setup is easy if I am going to talk about Sophos' and FortiGate's installation. It is easy to install. There is not much complexity involved.
As for deployment, it depends on the customer's requirements. But the average time is 3 to 4 hours. At times, deployment takes 12 to 13 hours, but it depends on the model and the configuration.
It takes two engineers to deploy the product. One of them is the deployment engineer, and one is an architect.
The solution is deployed on-premises.
What's my experience with pricing, setup cost, and licensing?
The solution is more expensive than Sophos. It could be cheaper. The licensing is on a yearly basis. We have had it for about three years. We must only pay extra for the license, additional requirements, and the hardware box.
What other advice do I have?
I am fine with the solution's interface. The solution is easy to use. FortiGate Next Generation Firewall (NGFW) is a base product, and anyone can use it. I recommend it to those planning to use it.
There is not much maintenance for FortiGate Next Generation Firewall (NGFW). OEM provides the support. Whenever it becomes complicated or any issues come up, we can call OEM directly, and they are always available to help.
Overall, I would rate it ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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Fortinet FortiGate
September 2026
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Product & Solutions Manager at a comms service provider with 51-200 employees
Offers valuable features like IPS and application control, although virtual licenses can be expensive
Pros and Cons
- "The IPS and the application control feature are the most valuable."
- "The room for improvement is to have more flexibility on the virtual machines of their next-generation platforms."
What is most valuable?
As for us, the IPS and the application control feature are the most valuable.
What needs improvement?
Maybe the room for improvement is to have more flexibility on the virtual machines of their next-generation platforms.
So far, FortiGate is really pricey and comes with some restrictions. FortiGate NGFW can enhances that to make it easier to be deployed.
For how long have I used the solution?
I have been using the latest version of FortiGate Next Generation Firewall (NGFW) for eight to ten years.
What do I think about the stability of the solution?
As for the stability of the FortiGate Next Generation Firewall (NGFW), I would rate it a nine out of ten.
What do I think about the scalability of the solution?
The scalability of the FortiGate Next Generation Firewall (NGFW) is good. In our organization, we have our data centers having FortiGate, and our customers are selling FortiGate. So the number of users, you can say 100 in my organization.
I would rate the scalability an eight out of ten.
How are customer service and support?
I don't have premium support or something from their side, but I would like basic support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment depends on the architecture, but simple deployment can take up to five to ten minutes, and you are done. It's an easy deployment when you know what you need, actually. It requires one person to deploy it.
I would rate the initial setup an eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing of appliances. So, outside appliances are maybe four, but the virtual machine is, like, eight. It is too expensive for virtual licenses.
Which other solutions did I evaluate?
We evaluated Sophos and WatchGuard in the past. Fortunately, definitely and technically, for the supposed deployments using the platform is much easier and much more efficient.
What other advice do I have?
My advice would be just go for it. It is a really nice solution, scalable and stable, most importantly. It is easy to use, and all the security features are available. Also, it is very flexible for all sorts of deployments. I would recommend it certainly compared to any other firewall providers.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Engineer at Banco Millennium Atlântico
Good support and highly stable solution
Pros and Cons
- "Fortinet offers comprehensive security solutions for various purposes."
- "There is room for improvement in pricing."
What is most valuable?
There are numerous features and benefits depending on the specific use case. Fortinet offers comprehensive security solutions for various purposes. I can deploy different solutions and more.
What needs improvement?
There is room for improvement in pricing.
For how long have I used the solution?
I have almost five years of experience with FortiGate NGFW. I work with the firewall for small businesses and enterprises. Currently, I'm using the enterprise version.
As for the models, I mainly use FortiGate 6800, T, 100C, 200S, and 200P.
What do I think about the stability of the solution?
I haven't experienced any stability issues with this product so far. It handles everything it needs to, including server requirements, client services, and computing, without any problems. I have deployed numerous firewalls, and until now, they have been incredibly stable. There haven't been any issues related to version compatibility either. So, I would say it's stable for me.
What do I think about the scalability of the solution?
I would rate the scalability a ten out of ten.
How are customer service and support?
Customer service and support are good. Every time I have reached out to them, they have been responsive and helpful. In fact, I have even shared news and deployment information on my LinkedIn to showcase their excellent support.
How was the initial setup?
The initial setup was easy. There were no issues during the setup.
The time taken for deployment depends on various factors. For example, if I deploy it today, I might install it the following day. However, if there are any issues with the network architecture provided by the IT vendor, it may take more time to resolve those issues before completing the deployment. But in terms of deployment alone, without considering logistics, it can be done in a day or a few hours.
What's my experience with pricing, setup cost, and licensing?
In our market, the pricing is a little expensive. While we can acquire a smaller package of Fortinet, it still comes at a high cost. So, I would say the pricing is on the higher side. However, when comparing it with other vendors, it's still more reasonable.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. A rating of ten would require even more efficient reporting and swift resolution of any breakout or resilience attack. If they can provide faster fixes and proactive responses, it would be perfect.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology Consultant at NetWiser
The secure web gateway module and the application control module are valuable
Pros and Cons
- "The secure web gateway module and the application control module are valuable. HA operations are very easy."
- "Web security solutions can be improved."
What is our primary use case?
We use it for the network security operations of our customers. We've many different use cases, such as client security, server security, or DMZ sites.
What is most valuable?
The secure web gateway module and the application control module are valuable. HA operations are very easy.
It's a very easy and simple solution for implementation and integration. I don't have any problems with this solution.
What needs improvement?
Web security solutions can be improved.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
It's stable.
What do I think about the scalability of the solution?
Its scalability is good. It's generally used in only one place as a standalone, but sometimes, it's used at multiple locations.
How are customer service and support?
Their support is good. I'd rate it an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've used Palo Alto, which is a good solution for a firewall, and their application signatures are very good.
How was the initial setup?
I was sometimes involved in its deployment. Its deployment was simple for me. It was very simple and easy. It took five to six hours.
It does require maintenance. There are probably one to two people required for its maintenance.
What's my experience with pricing, setup cost, and licensing?
Its price is normal. If I compare it with other vendors, such as Palo Alto, it's normal. Palo Alto is expensive.
What other advice do I have?
I'd recommend it to other people. It's good, and in our country, this product is very popular in our sector. It's easy and cheapest.
Overall, I'd rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
IT Specialist at a aerospace/defense firm with 1-10 employees
Product offers good stability and easy initial setup
Pros and Cons
- "Overall, I am satisfied with the product."
- "The inability to change passwords when using FortiGate firewall and relying on a local FortiGate database for account creation can be problematic, particularly in non-Active Directory setups."
What needs improvement?
In order to make it even better in the future, improved integration with other vendors' solutions could be beneficial.
FortiGate is compatible enough with other infrastructures, but I encountered difficulties when attempting integration with other infrastructures. So, better compatibility could be an area for improvement.
Another area of improvement could be in terms of changing passwords. For instance, when using FortiGate firewall, you can have the option to set up SSL VPN, allowing users to connect to the network externally. It's like using FortiClient software. But here's the thing, when you have a local account on FortiGate, and you use it to access the network, there is no option to change your password, and that becomes a problem. Especially when you are not using Active Directory and instead relying on the local FortiGate database to create accounts.
The admin creates the account for you with credentials and a password. But when you try to access using the VPN client software, you have the ability to change your password, and that's not ideal. It's quite challenging. So, if you need to change your password, you have to contact the administrator to change it on the equipment, and that's not convenient, especially in large environments. So, that could be the only solution.
For how long have I used the solution?
In terms of personal experience, I've been using the product for about seven years. In my current company, it has been three years.
I'm using version 7 for the majority of my equipment, and for some products, it's version 6.6 or something similar.
What do I think about the stability of the solution?
The product is stable. It offers good stability.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The customer service and support have been satisfactory so far.
How would you rate customer service and support?
Positive
How was the initial setup?
FortiGate Next Generation Firewall (NGFW) is easy to deploy. The deployment process is smooth and straightforward.
What was our ROI?
In my experience, the ROI has been positive.
What's my experience with pricing, setup cost, and licensing?
The price of FortiGate Next Generation Firewall (NGFW) is affordable. I believe it offers reasonable value for the features it provides.
If you're using the IPS version, particularly for ATP, the price is higher due to the IP functionality. However, for other features like web filtering, the price is reasonable. For a year, the license cost for ATP is around $8000.
So far, I haven't had to pay separately for maintenance or support. It's usually included in the support package, including software support.
What other advice do I have?
Overall, I am satisfied with the product. I would rate it a nine out of ten.
If you are using it in a small environment, you can go for the FortiGate product. However, if you are implementing it in a very large environment or have specific needs, it's recommended to couple FortiGate with another vendor's solution, like Cisco or Palo Alto.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It is a user-friendly solution, but the after-sales service needs improvement
Pros and Cons
- "The solution is easy to configure and maintain remotely."
- "Its customer service could be better."
What is our primary use case?
We use the solution for network security.
How has it helped my organization?
The solution works quite well for us.
What is most valuable?
The solution is user-friendly in terms of configuration and implementation.
What needs improvement?
The solution's after-sales service needs improvement.
For how long have I used the solution?
We have been using the solution for five years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The solution's customer service is satisfactory but could be even better.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Sophos earlier. We switched to Fortinet for its price.
How was the initial setup?
The solution is easy to configure and maintain remotely.
What was our ROI?
The solution has generated ROI for our customers.
What's my experience with pricing, setup cost, and licensing?
The solution's licenses cost the same for different subscription plans. But the additional costs vary from client to client.
What other advice do I have?
I recommend the solution to others and rate it as a seven.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Network Security Executive at a media company with 1,001-5,000 employees
Competitively priced solution with excellent threat intelligence
Pros and Cons
- "Fortigate's most valuable feature is that it doesn't need a push policy when writing rules."
- "Fortigate's hardware capacities could be improved."
How has it helped my organization?
Fortigate's threat intelligence service has improved how our organization functions.
What is most valuable?
Fortigate's most valuable feature is that it doesn't need a push policy when writing rules.
What needs improvement?
Fortigate's hardware capacities could be improved. In the next release, Fortigate should include SSL decryption.
For how long have I used the solution?
I've been using FortiGate for almost seven years.
What do I think about the stability of the solution?
Fortigate's stability is good.
How was the initial setup?
The initial setup was easy and took around half a day.
What's my experience with pricing, setup cost, and licensing?
Fortigate's pricing is competitive.
What other advice do I have?
I would give Fortigate a rating of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sales Director at Visualize Technology (M) Sdn. Bhd.
Provides great firewall security and has good VPN features
Pros and Cons
- "Provides good firewall security and has great VPN features."
- "The solution lacks sufficient filtering."
What is our primary use case?
The case of FortiGate is for firewall and VPN connection. We are partners and resellers of Fortinet and I'm a director. Our company is based in Malaysia.
How has it helped my organization?
FortiGate has improved our operational efficiency.
What is most valuable?
The solution provides good firewall security and has great VPN features. The product is generally very simple to deploy and is quite flexible.
What needs improvement?
They need to improve features related to mobiles with more and more customers adopting that as their way to manage things. They need to look to the future with their features and meet filtering requirements which the solution cannot currently do.
For how long have I used the solution?
I've been using this solution for 10 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The product is not scalable.
How are customer service and support?
We are self-sufficient in terms of support.
How was the initial setup?
Initial deployments can be complex depending on the customer's requirements. Implementation can take up to a couple of days. There aren't usually too many issues. The solution requires some maintenance, mainly monitoring.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are reasonable. You get value for your money.
What other advice do I have?
It's important to understand your customer's requirements. Once we work that out we then do a round of checks on the security vulnerabilities.
I rate this solution eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Support Engineer at a manufacturing company with 51-200 employees
Good web interface, great functionality, and has helpful support
Pros and Cons
- "You have access to CLI in case you have no web access."
- "The learning curve is a bit higher."
What is our primary use case?
This is an appliance. It is hardware. It's for intrusion detection mainly. It can do routing and switching yet focuses mainly on detection and prevention.
What is most valuable?
The most valuable features are the fact that one device can do multiple tasks, such as both routing and firewalling.
It had a good web interface.
You have access to CLI in case you have no web access.
Technical support has been helpful overall, even though we haven't used them much.
What needs improvement?
It's a bit more complex to configure in comparison to Cisco.
The learning curve is a bit higher.
It's not the least expensive solution on the market.
How are customer service and support?
We've only had a few issues and everything was solved very fast. We are satisfied with the level of support on offer.
Which solution did I use previously and why did I switch?
I've also used Cisco. These solutions are not quite the same.
I've also used MicroTik, which is slightly less expensive.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. In comparison, MicroTik offers better pricing yet has the same functionality. Therefore, it is a bit more of an expensive option.
What other advice do I have?
I'm a customer. We have the drives in our server room.
I'd rate the product eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: September 2026
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