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AT4 - PeerSpot reviewer
Security Engineer at Mercantile Communications Pvt. Ltd.
Reseller
Apr 23, 2023
It is a user-friendly solution, but the after-sales service needs improvement
Pros and Cons
  • "The solution is easy to configure and maintain remotely."
  • "Its customer service could be better."

What is our primary use case?

We use the solution for network security.

How has it helped my organization?

The solution works quite well for us.

What is most valuable?

The solution is user-friendly in terms of configuration and implementation.

What needs improvement?

The solution's after-sales service needs improvement.

Buyer's Guide
Fortinet FortiGate
August 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,858 professionals have used our research since 2012.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

The solution's customer service is satisfactory but could be even better.

Which solution did I use previously and why did I switch?

We used Sophos earlier. We switched to Fortinet for its price.

How was the initial setup?

The solution is easy to configure and maintain remotely.

What was our ROI?

The solution has generated ROI for our customers.

What's my experience with pricing, setup cost, and licensing?

The solution's licenses cost the same for different subscription plans. But the additional costs vary from client to client.

What other advice do I have?

I recommend the solution to others and rate it as a seven.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Network Security Executive at a media company with 1,001-5,000 employees
Real User
Apr 13, 2023
Competitively priced solution with excellent threat intelligence
Pros and Cons
  • "Fortigate's most valuable feature is that it doesn't need a push policy when writing rules."
  • "Fortigate's hardware capacities could be improved."

How has it helped my organization?

Fortigate's threat intelligence service has improved how our organization functions.

What is most valuable?

Fortigate's most valuable feature is that it doesn't need a push policy when writing rules.

What needs improvement?

Fortigate's hardware capacities could be improved. In the next release, Fortigate should include SSL decryption.

For how long have I used the solution?

I've been using FortiGate for almost seven years.

What do I think about the stability of the solution?

Fortigate's stability is good.

How was the initial setup?

The initial setup was easy and took around half a day.

What's my experience with pricing, setup cost, and licensing?

Fortigate's pricing is competitive.

What other advice do I have?

I would give Fortigate a rating of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
August 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,858 professionals have used our research since 2012.
Sales Director at Visualize Technology (M) Sdn. Bhd.
Real User
Mar 28, 2023
Provides great firewall security and has good VPN features
Pros and Cons
  • "Provides good firewall security and has great VPN features."
  • "The solution lacks sufficient filtering."

What is our primary use case?

The case of FortiGate is for firewall and VPN connection. We are partners and resellers of Fortinet and I'm a director. Our company is based in Malaysia.

How has it helped my organization?

FortiGate has improved our operational efficiency. 

What is most valuable?

The solution provides good firewall security and has great VPN features. The product is generally very simple to deploy and is quite flexible. 

What needs improvement?

They need to improve features related to mobiles with more and more customers adopting that as their way to manage things. They need to look to the future with their features and meet filtering requirements which the solution cannot currently do. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The product is not scalable. 

How are customer service and support?

We are self-sufficient in terms of support. 

How was the initial setup?

Initial deployments can be complex depending on the customer's requirements. Implementation can take up to a couple of days. There aren't usually too many issues. The solution requires some maintenance, mainly monitoring. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs are reasonable. You get value for your money. 

What other advice do I have?

It's important to understand your customer's requirements. Once we work that out we then do a round of checks on the security vulnerabilities.

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2100363 - PeerSpot reviewer
Support Engineer at a manufacturing company with 51-200 employees
Real User
Top 10
Feb 15, 2023
Good web interface, great functionality, and has helpful support
Pros and Cons
  • "You have access to CLI in case you have no web access."
  • "The learning curve is a bit higher."

What is our primary use case?

This is an appliance. It is hardware. It's for intrusion detection mainly. It can do routing and switching yet focuses mainly on detection and prevention. 

What is most valuable?

The most valuable features are the fact that one device can do multiple tasks, such as both routing and firewalling.

It had a good web interface.

You have access to CLI in case you have no web access. 

Technical support has been helpful overall, even though we haven't used them much. 

What needs improvement?

It's a bit more complex to configure in comparison to Cisco.

The learning curve is a bit higher. 

It's not the least expensive solution on the market. 

How are customer service and support?

We've only had a few issues and everything was solved very fast. We are satisfied with the level of support on offer. 

Which solution did I use previously and why did I switch?

I've also used Cisco. These solutions are not quite the same. 

I've also used MicroTik, which is slightly less expensive. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. In comparison, MicroTik offers better pricing yet has the same functionality. Therefore, it is a bit more of an expensive option.

What other advice do I have?

I'm a customer. We have the drives in our server room.

I'd rate the product eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Harshama Silva - PeerSpot reviewer
Senior Manager at ITX360 (Pvt) Ltd
Real User
Top 5
Feb 11, 2023
Straightforward deployment, is stable, and scalable
Pros and Cons
  • "The solution is user-friendly."
  • "To stay ahead of the competition Fortinet FortiGate IPS needs to think about how to adjust pricing."

What is our primary use case?

We use FortiGate to restrict access from internal, external, and some applications from publishing to the internet. This solution helps us achieve our purpose.

What is most valuable?

The solution is user-friendly. Fortinet FortiGate IPS has a feature called SPVen. The solution is easy to configure, the activation is perfect, the tech support is good, and the back-end database is good.

What needs improvement?

Price is a major competitor in the market for solutions. When we compare solutions, it's important to consider the pricing. To stay ahead of the competition Fortinet FortiGate IPS needs to think about how to adjust pricing. Most people prefer to use Apollo setpoint.

For how long have I used the solution?

I have been using the solution for over eight years.

What do I think about the stability of the solution?

I give the stability a nine out of ten.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten.

We have around 500 people including IT engineers and developers using the solution.

Which solution did I use previously and why did I switch?

I have previously used Check Point IPS and switched to Fortinet FortiGate IPS because of the cost and because Check Point IPS requires separate licensing.

How was the initial setup?

The initial setup is straightforward. We can do the basic steps in as little as 30 minutes. If we need to do more detailed work and fine-tuning, it may take longer. But the basics can be done quickly.

What about the implementation team?

We completed the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

I give the pricing of the solution a six out of ten.

What other advice do I have?

I give the solution a nine out of ten.

The solution's maintenance can be completed by one person.

I recommend the solution to other users.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at a computer software company with 1-10 employees
Reseller
Jan 15, 2023
Helps us filter intrusions from the internet with good signature-based anomaly detection and zero-day protection features
Pros and Cons
  • "We like signature-based anomaly detection and zero-day protection features."
  • "Fortinet can add some Machine Learning and AI to improve its accuracy and give it an edge on IPS detection and protection."

What is our primary use case?

We use Fortinet FortiGate IPS to filter intrusions from the internet as the Edge firewall and to protect our server farm.

What is most valuable?

We like signature-based anomaly detection and zero-day protection features. For zero-day protection, we use Cloud Sandboxing, so whenever the zero-day threat occurs, it automatically sends it to its Cloud Sandbox. After getting information from Cloud Sandbox, then the intrusion is defined.

What needs improvement?

Fortinet can add some Machine Learning and AI to improve its accuracy and give it an edge on IPS detection and protection. They have some machine language learning but can still improve using AI.

For how long have I used the solution?

We have been using this solution for almost eight years.

What do I think about the stability of the solution?

It is stable, as it can be verified from Gartner's report and previously on NSS lab test reports. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

It is scalable, and I rate the scalability a seven out of ten.

How are customer service and support?

For level 1 and 2 support, our technical team can handle these cases in-house. But for higher-priority cases, we use Fortinet technical support. They have a technical assistance center in India and escalate to France for complex or higher-priority problems. I rate the technical support in India a six out of ten.

How was the initial setup?

There is a lot of documentation from the vendor side for the setup, which is good, and we have some hands-on experience with the product. So with help from their technical assistance center and their system engineer, the setup is good.

The setup can be done in-house, but we have partners and colleagues with eight years of experience using the product, so we are comfortable with it.

The setup depends on customer requirements and the scope of the work. We rate the setup as difficult because it depends on the variety of servers. The more platforms there are the more signatures or IPS rules that need to be customized. So based on the requirements, we see the full list of servers and full features they want to protect, calculate the expertise level required and what needs to be deployed on the system to set it up. A mid-level consultant can deploy it, which can be completed within two to three days if the customer is clear on their requirements.

What's my experience with pricing, setup cost, and licensing?

It has a competitive price. I rate the price an eight out of ten compared to other IPS solutions. Fortinet is a bit higher in terms of price.

What other advice do I have?

I rate the solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner / Integrator / Reseller
PeerSpot user
Shantanu Kumar - PeerSpot reviewer
System Engineer at InnovAccer Inc.
Consultant
Dec 29, 2022
Easy to manage with good UI and an easy setup
Pros and Cons
  • "It is easy to set up."
  • "Whitelisting could be better."

What is our primary use case?

At the moment, we are moving things around.

We were using the solution as a firewall, and for VPN access as well. We could do user creation on it and just allow users access.

What is most valuable?

It's very easy to manage things like the IPs or the URLs we need to whitelist. 

In terms of the user, we need to create one or just provide access. We have separate groups, which is useful.

The UI is also very familiar. It makes the solution easy to access and we find it easy to do the things we need to do thanks to the user interface.

It is easy to set up. 

What needs improvement?

Whitelisting could be better. We'd like to be able to automate more so we can whitelist in bulk. It would be ideal to have the ability in this tool or to have a tool that could plug in and allow us to do whitelisting in batches. 

For how long have I used the solution?

I've been using the solution for more than a year. 

What do I think about the stability of the solution?

The solution is mature. It's been in the market for a long time. There are no bugs or glitches. The performance is good. It doesn't crash or freeze. It's quite reliable. 

How are customer service and support?

I've only used technical support once or twice to deal with a few issues. They were helpful and responsive. Support typically answers very quickly, with results in minutes. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We're in the process of moving to Palo Alto.

How was the initial setup?

The solution is very straightforward to set up. The deployment took a maximum of one week. After that, we had everything up and running. 

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the exact cost involved in relation to licensing. 

What other advice do I have?

I'm a customer and end-user. 

I've used the solution across two or three companies. 

Before choosing this solution, I'd advise users to ensure its capabilities match with the company's needs. 

I'd rate the solution eight out of ten. The UI is good, the solution is easy to implement, and it fits in with various environments. It's a good product.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network Engineer at PTC (Public Telecomuncation Corporation)
Real User
Nov 12, 2022
A string firewall that is easy to learn and simple to set up
Pros and Cons
  • "The initial setup is very easy."
  • "There has been no attack on our servers after we configured the FortiGate IPS."
  • "While the security is good, we'd always prefer if it was even better to ensure protection."

What is our primary use case?

We have a Cisco ASA firewall. We have it at the border of the network in front of the internet. With FortiGate, we put it in the middle, then it works behind our server farm to protect our server farm from attacks, from viruses.

What is most valuable?

It is a strong firewall. 

The product offers many features. 

There has been no attack on our servers after we configured the FortiGate IPS. No more attacks are coming. We are very secure.

The initial setup is very easy.

I have found the solution to be stable. 

It's possible to scale the solution. 

What needs improvement?

So far, everything has been good for us. We haven't had any issues. 

While the security is good, we'd always prefer if it was even better to ensure protection.

For how long have I used the solution?

I have three years of experience with the solution. 

What do I think about the stability of the solution?

It is a very stable product. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution can scale well. 

We have five engineers using the solution. 

A lot of medium and even small companies use the solution in our country.

I'd rate the solution eight out of ten.

How are customer service and support?

If we run into issues, we can contact support. They are helpful and responsive. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used Cisco ASA IPS as our old IPS. It was old, and we needed a newer product. We also liked the FortiGate support of the UTM feature. It allows for the inspection of Layer 7 in a more effective way than Cisco ASA. It is advanced. FortiGate is very, very advanced.

How was the initial setup?

The initial setup is very simple and straightforward. It is not a complex process. 

The deployment is quick. It only takes a couple of minutes.

We have two people that can handle any maintenance tasks. 

What about the implementation team?

We search for details and watch videos and are able to handle the process by ourselves. It's a solution that's easy to learn.

What's my experience with pricing, setup cost, and licensing?

We bought the solution three years ago, and it came with five days of training from the local company. It cost us around $73,000 for three years. 

It's expensive, however, compared to Cisco, it's not too expensive. 

What other advice do I have?

I'm an end-user.

We are using the latest version of the solution. 

I'd recommend the product to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Seshi Dumpa - PeerSpot reviewer
IT Security Manager at a tech services company with 10,001+ employees
Real User
Sep 16, 2022
Easy to use, beneficial security reports, and useful blocking
Pros and Cons
  • "Fortinet FortiGate's most valuable features are the UTM package which provides internet blocking restrictions and load balancing, additionally, the solution is easy to use and the security reporting is good, and the security fabric which they have launched Fortinet FortiGate IPS is very good in terms of giving details."
  • "Fortinet FortiGate can improve performance. There was a huge challenge in terms of CPU and memory where the IPS engine would keep triggering. There were random spikes of overutilization in the CPU and memory resources. They have to work on CPU and memory stability considering these IPS engines. A few versions were very unstable."

What is our primary use case?

Fortinet FortiGate is used as an inline intrusion prevention tool to detect and scan ongoing connections and data. It will take action, either by blocking or intimating in real-time.

What is most valuable?

Fortinet FortiGate's most valuable features are the UTM package which provides internet blocking restrictions and load balancing. Additionally, the solution is easy to use and the security reporting is good. The security fabric which they have launched Fortinet FortiGate IPS, it's very good in terms of giving details.

What needs improvement?

Fortinet FortiGate can improve performance. There was a huge challenge in terms of CPU and memory where the IPS engine would keep triggering. There were random spikes of overutilization in the CPU and memory resources. They have to work on CPU and memory stability considering these IPS engines. A few versions were very unstable.

The current Fortinet FortiGate IPS package has only standard options. If they could work around optimizing those packages for different needs it would be better. There might be a media company, or banking organization, which needs a different set of signatures and different bundles on priority. If they could segregate that in terms of organization and needs, or at least institutional-wise segregation, that could be great. 

For how long have I used the solution?

I have used Fortinet FortiGate within the past 12 months.

What do I think about the stability of the solution?

Fortinet FortiGate could improve the stability, we used different versions and they were unstable over time which caused an overall device error.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate is a challenge. However, the cloud version is easy.

How are customer service and support?

I have had to use the support a number of times when we had overutilization of resources.

I rate the support from Fortinet FortiGate a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Fortinet FortiGate was easy. This is a common feature across Fortinet devices.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use Fortinet FortiGate with all the features. It has to be updated with the threats on an ongoing basis for the signatures to prevent threats and a license is needed to receive those security updates.

The price of the solution is worth it for the features.

What other advice do I have?

My advice to others would be to have Fortinet FortiGate optimized. It is a good tool to be switched on and used in a live production environment. It is important to optimize rather than directly use the pro package, the full IPS package provided by the vendor. 

Fine-tuning the solution according to the organization's needs will help in optimizing the utilization of CPU and memory because the whole bundle has too many features which might not be needed for the organization. Enabling the solutions and running it on the first default mode and then optimizing it using the customized package, would help a lot in stabilizing the device.

I rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Occupational safety technician at Concremat
Real User
Sep 12, 2022
Filtering information is easy with this stable and scalable solution
Pros and Cons
  • "The solution provides an easy way to filter information and the Fortinet lab is a great place to discover new things."
  • "The interface and product support could use improvement."

What is our primary use case?

Our company has 500 users of the solution. 

What is most valuable?

The solution provides an easy way to filter information and the Fortinet lab is a great place to discover new things. 

What needs improvement?

The interface and product support could use improvement. 

For how long have I used the solution?

I have used the solution for fifteen years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Product support could use improvement. 

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The solution is offered as an annual license. 

What other advice do I have?

I rate the solution a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.