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Georges FONGANG - PeerSpot reviewer
IT Specialist at a aerospace/defense firm with 1-10 employees
Real User
Jun 20, 2023
Product offers good stability and easy initial setup
Pros and Cons
  • "Overall, I am satisfied with the product."
  • "The inability to change passwords when using FortiGate firewall and relying on a local FortiGate database for account creation can be problematic, particularly in non-Active Directory setups."

What needs improvement?

In order to make it even better in the future, improved integration with other vendors' solutions could be beneficial.

FortiGate is compatible enough with other infrastructures, but I encountered difficulties when attempting integration with other infrastructures. So, better compatibility could be an area for improvement.

Another area of improvement could be in terms of changing passwords. For instance, when using FortiGate firewall, you can have the option to set up SSL VPN, allowing users to connect to the network externally. It's like using FortiClient software. But here's the thing, when you have a local account on FortiGate, and you use it to access the network, there is no option to change your password, and that becomes a problem. Especially when you are not using Active Directory and instead relying on the local FortiGate database to create accounts. 

The admin creates the account for you with credentials and a password. But when you try to access using the VPN client software, you have the ability to change your password, and that's not ideal. It's quite challenging. So, if you need to change your password, you have to contact the administrator to change it on the equipment, and that's not convenient, especially in large environments. So, that could be the only solution.

For how long have I used the solution?

In terms of personal experience, I've been using the product for about seven years. In my current company, it has been three years.

I'm using version 7 for the majority of my equipment, and for some products, it's version 6.6 or something similar.

What do I think about the stability of the solution?

The product is stable. It offers good stability.

What do I think about the scalability of the solution?

It is a scalable solution. 

Buyer's Guide
Fortinet FortiGate
May 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.

How are customer service and support?

The customer service and support have been satisfactory so far.

How was the initial setup?

FortiGate Next Generation Firewall (NGFW) is easy to deploy. The deployment process is smooth and straightforward.

What was our ROI?

In my experience, the ROI has been positive.

What's my experience with pricing, setup cost, and licensing?

The price of FortiGate Next Generation Firewall (NGFW) is affordable. I believe it offers reasonable value for the features it provides.

If you're using the IPS version, particularly for ATP, the price is higher due to the IP functionality. However, for other features like web filtering, the price is reasonable. For a year, the license cost for ATP is around $8000. 

So far, I haven't had to pay separately for maintenance or support. It's usually included in the support package, including software support.

What other advice do I have?

Overall, I am satisfied with the product. I would rate it a nine out of ten. 

If you are using it in a small environment, you can go for the FortiGate product. However, if you are implementing it in a very large environment or have specific needs, it's recommended to couple FortiGate with another vendor's solution, like Cisco or Palo Alto. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Heson Ko - PeerSpot reviewer
Software Development Specialist at Unicomp Information Co. Ltd.
Reseller
Apr 25, 2023
Simple and efficient security solution for end-users
Pros and Cons
  • "Security, SD-WAN, and Streetscape are valuable features."
  • "The solution can have more features in a single box that can be multi-applied to integrate everything."

What is our primary use case?

We use SD-WAN to connect the checking role between our branch offices, like Yap installation or fire shooting. We use Fortinet FortiGate to control the different segmentation.

How has it helped my organization?

The IT manager could monitor every security device and increase SD-WAN. Still, the SD-WAN function had to be integrated into our older device. So now our IT manager can see all the end user information about the network information and security event in the single panel base. SD-WAN has helped the organization to remediate threats.

We provided great information to our end users, and our guys could quickly interact with the tool for information.

What is most valuable?

Security, SD-WAN, and Streetscape are valuable features. It is a straightforward solution for our partners. The solution is more efficient for user applications.

What needs improvement?

In the next release, the tool can have more features in a single box that can be multi-applied to integrate everything.

For how long have I used the solution?

I have been using the solution for twenty-thirty years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

The customer service and support team is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used CheckPoint previously. We switched because it was high-priced.

How was the initial setup?

The initial setup was easy.

What about the implementation team?

It was deployed through a vendor team of one-two person.

What's my experience with pricing, setup cost, and licensing?

We think the price is lower, and suitable for most end users.

What other advice do I have?

I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Fortinet FortiGate
May 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,311 professionals have used our research since 2012.
HEST manager at ALTT CONTROL PLUS
Real User
Apr 19, 2023
An easy to handle product that has good user interface
Pros and Cons
  • "The tool is a nice product and easy to handle. The software's user interface is also good. You can easily implement remote access in the solution."
  • "I would like to see improvements in the product's application rules."

What is most valuable?

The tool is a nice product and easy to handle. The software's user interface is also good. You can easily implement remote access in the solution. 

What needs improvement?

I would like to see improvements in the product's application rules. 

For how long have I used the solution?

I have been working with the tool since 2015. 

What do I think about the stability of the solution?

The tool is stable. 

What do I think about the scalability of the solution?

The tool is scalable. 

How are customer service and support?

I did not contact the tool's technical support team because it is very strong and stable. 

How was the initial setup?

The tool is easy to deploy. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
reviewer1929939 - PeerSpot reviewer
Senior Manager IT at a tech services company with 1,001-5,000 employees
Real User
Top 5
Mar 23, 2023
Reliable, simple to implement, and offers good accessibility
Pros and Cons
  • "The solution is stable."
  • "We'd like to have multi-factor authentication via fiber."

What is our primary use case?

We're a healthcare company and use the solution in many ways. It builds a tunnel between the customer and our office. We use it for directing applications. It clears application problems based on latency and packet loss. People working from home can connect to the VPN in a secure way as well. 

What is most valuable?

We like the accessibility it provides.

Every process we do is underwritten under Fortigate. 

When we have to access the tunnels, we can use a VPN to access applications from the customer. 

We can dig into the security and enforce security policies. Everything is controllable from the server. 

It is easy to set up. 

The solution is stable.

It's reliable.

Technical support is helpful and responsive. 

What needs improvement?

Fortigate is always innovating. I'm not sure if any improvements are needed.

We'd like to have multi-factor authentication via fiber.

For how long have I used the solution?

I've used the solution for six to seven years. 

What do I think about the stability of the solution?

The solution is stable. I'd rate it eight out of ten. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution scales very well if it is the cloud. If there are hare hardware pieces involved, and more users are added, we have to swap out the hardware box. 

Most SMBs are on this solution. We have 20 to 50 customers on the product.

How are customer service and support?

Technical support is very good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have a mixed environment. We have Cisco and Fortigate. Whatever is needed is what we will use. 

How was the initial setup?

The initial setup is easy. I'd rate the ease of setup nine out of ten. The deployment depends on how long it depends on the design and implementation needs. It might take about a month. Most of the infrastructure is static. 

Right now, we have three people who are able to handle deployment and maintenance. It does depend on what kind of network it is. 

What about the implementation team?

We handled the implementation ourselves. We are certified in Fortigate. We only depend on a vendor for the hardware part and any related warranties. We can do the configuration and building of the firewall. 

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact pricing. My understanding is it is pretty pricey. I'd rate it seven out of ten. 

What other advice do I have?

We are a customer and end-user.

Fortigate is a one-stop solution for all network needs. There are many features that are embedded into the firewall. The more you use it, the more options will be revealed. It's very strong on the market.

I'd rate the solution nine out of ten overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Network Cybersecurity Consultant at a tech services company with 1-10 employees
Reseller
Mar 16, 2023
It protects against zero-day threats, which is critical in a constantly changing the threat landscape
Pros and Cons
  • "I like FortiGate's zero-trust capabilities and protection against zero-day threats. Zero-day threat protection is critical because we're seeing constant changes in the threat landscape. The sandboxing and web access controls are also robust."
  • "FortiGate IPS is somewhat pricey compared to other solutions. There is also room for improvement in terms of the radio signals. The FortiGate WiFi has a relatively short range. I've found there is a lag in its zero-day malware response that could be better, and FortiGate could integrate better with other brands of equipment or identity management solutions."

What is our primary use case?

I'm a reseller with clients in industries ranging from healthcare to banking and manufacturing. My customers use FortiGate IPS for network protection and segmentation. 

What is most valuable?

I like FortiGate's zero-trust capabilities and protection against zero-day threats. Zero-day threat protection is critical because we're seeing constant changes in the threat landscape. The sandboxing and web access controls are also robust. 

What needs improvement?

FortiGate IPS is somewhat pricey compared to other solutions. There is also room for improvement in terms of the radio signals. The FortiGate WiFi has a relatively short range. I've found there is a lag in its zero-day malware response that could be better, and FortiGate could integrate better with other brands of equipment or identity management solutions.

For how long have I used the solution?

I have used FortiGate IPS for more than five years.

What do I think about the stability of the solution?

I rate FortiGate IPS nine out of 10 for stability. When we've had problems with the platform, they were mostly configuration issues, not the fault of the product itself. 

What do I think about the scalability of the solution?

I rate FortiGate IPS eight out of 10 for scalability, but we haven't scaled it up that much. We would have a better idea of its scalability if we used it on a bigger project. We can say with certainty that FortiGate is scalable enough for the needs of small and medium-sized enterprises. 

Most of our clients are small and medium-sized companies, but we do some smaller projects on the enterprise side, like consultation and subcontracting. 

How are customer service and support?

I rate Fortinet support eight out of 10. They're generally quite good, but sometimes the response is slower than I would like. When you're paying for support, you usually expect a response in a day or so, but it took Fortinet two or three days to address an issue once. That was the only time I got a slow response. They are usually much quicker. 

How would you rate customer service and support?

Positive

How was the initial setup?

I rate FortiGate IPS eight out of 10 for ease of setup. We do on-prem and cloud deployments. It's a hybrid cloud setup where we install FortiGate on virtual machines from AWS. We can typically deploy FortiGate in a day. It might take two days if our client needs a lot of configuration work. 

What's my experience with pricing, setup cost, and licensing?

I rate FortiGate IPS two out of 10 for affordability. It's more expensive than competing solutions. It ranges between $1,000 to $7,000 depending on the model. They offer one-year or three-year licenses. 

What other advice do I have?

I rate Fortinet FortiGate IPS eight out of 10. If you're already using Fortinet, I recommend staying with it. However, if you want to reduce your costs, you can consider other solutions like SonicWall, Sophos, or Palo Alto. Fortinet is an excellent cybersecurity solution, but it's expensive.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ibidapo Ibrahim - PeerSpot reviewer
Head of IT Infrastructure at a non-tech company with 1,001-5,000 employees
Real User
Mar 2, 2023
Includes many valuable features, is extremely stable, and scalable
Pros and Cons
  • "The most valuable features of the solution are SD-WAN, filtering testing applications, web filtering, and the new VPN."
  • "The routing capability on the FortiGate devices has room for improvement."

What is our primary use case?

We use Fortinet FortiGate for the protection of our perimeter, VPNs, web filtering, application filtering, and general edge protection.

How has it helped my organization?

I received four tickets a year when I joined my current company, and what the solution has really done is enabled the SD-WAN feature. This has given us more value and reduced the amount of time spent on the manual management of our edge device. We are now able to set our SLAs and be on autopilot.

What is most valuable?

The most valuable features of the solution are SD-WAN, filtering testing applications, web filtering, and the new VPN. The new web flash is especially noteworthy because it supports Google and the single sign-on for our VPN activities.

What needs improvement?

The routing capability on the FortiGate devices has room for improvement.

For how long have I used the solution?

I have been using the solution for three and a half years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The solution is very scalable. To scale our firewall we only need to add more hardware. We currently have over 2,000 users.

Which solution did I use previously and why did I switch?

We previously used Mikro Tik before the organization decide to switch.

How was the initial setup?

The initial setup is straightforward. As long as we know what we are doing the deployment can be completed within one business day.

What about the implementation team?

The implementation was completed by a partner and two people were required. We completed the configurations ourselves.

What's my experience with pricing, setup cost, and licensing?

The pricing is flexible. We pay for our device and our subscription according to our needs.

What other advice do I have?

I give the solution a ten out of ten.

One interesting and critical thing about Fortinet is the add-ons they have included with their firewalls, such as SD-WAN, which would cost a lot of money with other providers but is included with Fortinet's firewall.

When looking for a solution that can better optimize our connectivity and also keep providing security along the website for our branch offices, Fortinet FortiGate is the best solution. The solution is worth every cent. I use FG-61E and for the size of the device it has been very stable for the three years with only occasional reports to apply updates. Fortinet FortiGate has been very responsive to vulnerabilities that have been released. Our business is 24/7 and we don't have leaks. Our servers are always available.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Nalin Abeyrathna - PeerSpot reviewer
Group IT Manager at Araliya Group of Companies
Real User
Top 5
Feb 12, 2023
Reliable solution for software security and networks, but they should focus on IP-controlling functions
Pros and Cons
  • "It is a reliable solution."
  • "They should add a feature for detailed reporting."

What is our primary use case?

I am using the product for enterprise network and security purposes.

What is most valuable?

I like the tool’s capabilities of integrating security around social media, site booking, and other essential features.

What needs improvement?

They can improve in the area of creating daily, monthly, and item-wise reporting. I think they should focus on including IP-controlling functions. 

I would like for Fortinet to add a ransomware protection feature in the next release.

For how long have I used the solution?

I have been working with it for the last five years.

What do I think about the stability of the solution?

I would rate the stability a seven out of ten.

What do I think about the scalability of the solution?

It is highly scalable. We have around 100 users using this solution in one location. Around 60 users use it in a second location and a minimum of 40 users use the solution in a third location. These users are both on the engineering and management levels. I would rate it eight out of ten for scalability.

How are customer service and support?

They provide good technical support. I would rate it a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Initially, I worked with Palo Alto. I switched to FortiGate because it is a reliable product.

How was the initial setup?

I found the process easy. The implementation took just an hour to complete.

What about the implementation team?

I did the implementation myself. If the implementation was more difficult, I would have needed more help from Fortinet. One IT manager maintains the solution.

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee and there are no additional costs.

What other advice do I have?

I would rate Fortinet FortiGate a seven out of ten. I would recommend this solution to others. However, sometimes I have some troubleshooting problems and that is why I think a seven is suitable.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Bino Chacko - PeerSpot reviewer
Sr. Network Engineer at Sultan Qaboos University
Reseller
Nov 12, 2022
Useful for intrusion prevention mechanisms and helps us avoid unwanted traffic
Pros and Cons
  • "We use it to avoid unwanted traffic."
  • "FortiGate tech support is very good because we get immediate support from them; for example, whenever we raise a ticket, we get an immediate response, and someone attends to help."
  • "The customization is a little bit difficult."
  • "The customization is a little bit difficult because we have to customize everything."

What is our primary use case?

We use it for intrusion prevention mechanisms. If there is any unwanted traffic, we block it. We use it to avoid unwanted traffic. Most places in Oman use FortiGate firewalls, even the government sector, private sector, and ISP providers.

What needs improvement?

The customization is a little bit difficult because we have to customize everything. Typically, we will enable everything.

For how long have I used the solution?

We have been using this solution for more than five years. We are using the latest version, and it is deployed on-premises only.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

FortiGate tech support is very good because we get immediate support from them. For example, whenever we raise a ticket, we get an immediate response, and someone attends to help.

How was the initial setup?

It has an easy setup. Fortinet FortiGate IPS, by default, gives a default IPS. We can customize it so we can give the user what they need. It's a quick deployment process, we can configure the management, and it is easy.

What's my experience with pricing, setup cost, and licensing?

It has an annual license. I don't know the specific price, but it's expensive and not a very cheap product.

What other advice do I have?

I rate the solution an eight out of ten. Regarding advice, the only problem is that they release many versions, similar to what Cisco does. Every two, or three months, they release new iOS versions. Sometimes, we have to upgrade, or it is not secure. Recently, we upgraded to a new version, and all the clients called us to upgrade to the new version too.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.