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AT4 - PeerSpot reviewer
Security Engineer at a comms service provider with 11-50 employees
Reseller
Apr 23, 2023
It is a user-friendly solution, but the after-sales service needs improvement
Pros and Cons
  • "The solution is easy to configure and maintain remotely."
  • "Its customer service could be better."

What is our primary use case?

We use the solution for network security.

How has it helped my organization?

The solution works quite well for us.

What is most valuable?

The solution is user-friendly in terms of configuration and implementation.

What needs improvement?

The solution's after-sales service needs improvement.

Buyer's Guide
Fortinet FortiGate
January 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

The solution's customer service is satisfactory but could be even better.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Sophos earlier. We switched to Fortinet for its price.

How was the initial setup?

The solution is easy to configure and maintain remotely.

What was our ROI?

The solution has generated ROI for our customers.

What's my experience with pricing, setup cost, and licensing?

The solution's licenses cost the same for different subscription plans. But the additional costs vary from client to client.

What other advice do I have?

I recommend the solution to others and rate it as a seven.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Sales Director at a consultancy with 1-10 employees
Real User
Mar 28, 2023
Provides great firewall security and has good VPN features
Pros and Cons
  • "Provides good firewall security and has great VPN features."
  • "The solution lacks sufficient filtering."

What is our primary use case?

The case of FortiGate is for firewall and VPN connection. We are partners and resellers of Fortinet and I'm a director. Our company is based in Malaysia.

How has it helped my organization?

FortiGate has improved our operational efficiency. 

What is most valuable?

The solution provides good firewall security and has great VPN features. The product is generally very simple to deploy and is quite flexible. 

What needs improvement?

They need to improve features related to mobiles with more and more customers adopting that as their way to manage things. They need to look to the future with their features and meet filtering requirements which the solution cannot currently do. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The product is not scalable. 

How are customer service and support?

We are self-sufficient in terms of support. 

How was the initial setup?

Initial deployments can be complex depending on the customer's requirements. Implementation can take up to a couple of days. There aren't usually too many issues. The solution requires some maintenance, mainly monitoring. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs are reasonable. You get value for your money. 

What other advice do I have?

It's important to understand your customer's requirements. Once we work that out we then do a round of checks on the security vulnerabilities.

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Fortinet FortiGate
January 2026
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
Harshama Silva - PeerSpot reviewer
Senior Manager at a tech services company with 51-200 employees
Real User
Top 5
Feb 11, 2023
Straightforward deployment, is stable, and scalable
Pros and Cons
  • "The solution is user-friendly."
  • "To stay ahead of the competition Fortinet FortiGate IPS needs to think about how to adjust pricing."

What is our primary use case?

We use FortiGate to restrict access from internal, external, and some applications from publishing to the internet. This solution helps us achieve our purpose.

What is most valuable?

The solution is user-friendly. Fortinet FortiGate IPS has a feature called SPVen. The solution is easy to configure, the activation is perfect, the tech support is good, and the back-end database is good.

What needs improvement?

Price is a major competitor in the market for solutions. When we compare solutions, it's important to consider the pricing. To stay ahead of the competition Fortinet FortiGate IPS needs to think about how to adjust pricing. Most people prefer to use Apollo setpoint.

For how long have I used the solution?

I have been using the solution for over eight years.

What do I think about the stability of the solution?

I give the stability a nine out of ten.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten.

We have around 500 people including IT engineers and developers using the solution.

Which solution did I use previously and why did I switch?

I have previously used Check Point IPS and switched to Fortinet FortiGate IPS because of the cost and because Check Point IPS requires separate licensing.

How was the initial setup?

The initial setup is straightforward. We can do the basic steps in as little as 30 minutes. If we need to do more detailed work and fine-tuning, it may take longer. But the basics can be done quickly.

What about the implementation team?

We completed the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

I give the pricing of the solution a six out of ten.

What other advice do I have?

I give the solution a nine out of ten.

The solution's maintenance can be completed by one person.

I recommend the solution to other users.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Bino Chacko - PeerSpot reviewer
Sr. Network Engineer at a university with 5,001-10,000 employees
Reseller
Nov 12, 2022
Useful for intrusion prevention mechanisms and helps us avoid unwanted traffic
Pros and Cons
  • "We use it to avoid unwanted traffic."
  • "The customization is a little bit difficult."

What is our primary use case?

We use it for intrusion prevention mechanisms. If there is any unwanted traffic, we block it. We use it to avoid unwanted traffic. Most places in Oman use FortiGate firewalls, even the government sector, private sector, and ISP providers.

What needs improvement?

The customization is a little bit difficult because we have to customize everything. Typically, we will enable everything.

For how long have I used the solution?

We have been using this solution for more than five years. We are using the latest version, and it is deployed on-premises only.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

FortiGate tech support is very good because we get immediate support from them. For example, whenever we raise a ticket, we get an immediate response, and someone attends to help.

How was the initial setup?

It has an easy setup. Fortinet FortiGate IPS, by default, gives a default IPS. We can customize it so we can give the user what they need. It's a quick deployment process, we can configure the management, and it is easy.

What's my experience with pricing, setup cost, and licensing?

It has an annual license. I don't know the specific price, but it's expensive and not a very cheap product.

What other advice do I have?

I rate the solution an eight out of ten. Regarding advice, the only problem is that they release many versions, similar to what Cisco does. Every two, or three months, they release new iOS versions. Sometimes, we have to upgrade, or it is not secure. Recently, we upgraded to a new version, and all the clients called us to upgrade to the new version too.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1995546 - PeerSpot reviewer
Security Analyst at a healthcare company with 10,001+ employees
Real User
Nov 5, 2022
An effective checkpoint for intercepting and blocking unwanted traffic
Pros and Cons
  • "The solution effectively blocks unwanted traffic."
  • "It would be helpful to have a better tool for migrating all policy rules using an automatic script."

What is our primary use case?

Our company uses the solution to prevent traffic that is not supposed to be traveling through our firewalls. When we find log issues, we easily fine tune the IPS to block that traffic so it cannot penetrate our environment. 

We have 300 users in a hospital-to-hospital environment where traffic is transmitted through the firewall and intercepted by the IPS for monitoring. 

What is most valuable?

The solution effectively blocks unwanted traffic. 

What needs improvement?

It would be helpful to have a better tool for migrating all policy rules using an automatic script. The current tool does not place entire configurations in their desired locations. It takes time to manually configure for compatibility across different platforms or vendors. 

For how long have I used the solution?

I have been using the solution for five years. 

What do I think about the stability of the solution?

The solution is very stable. 

How are customer service and support?

I have not needed technical support. 

Which solution did I use previously and why did I switch?

We migrated from Cisco to the solution. 

How was the initial setup?

The setup is simple and straightforward. Knowledge-based documents are available and useful for setups. 

What about the implementation team?

We implemented the solution in-house. We migrated from Cisco to the solution so it was more of a deployment situation. 

We had some deployment challenges but managed to overcome them. It took an entire day to get the environment running because we could not use the scripting tool for naturals so had to do them manually. 

There is no ongoing maintenance because the solution is not a device, but rather  a software blade provided as a checkpoint within FortiGate. 

What's my experience with pricing, setup cost, and licensing?

The pricing is based on a licensing model for each IPS in your environment. The solution is included as part of the IPS license and automatically updates to the latest version when firewalls are updated. We are currently on a three-year licensing model. 

What other advice do I have?

The solution is a good tool to have in place. Most vendors provide a software blade with their firewalls but it is disabled because it uses too much CP or memory. It is important to enable the tool every time to prevent environments from being intruded by attackers or threats. 

I rate the solution an eight out of ten.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AhmedHassan4 - PeerSpot reviewer
Business Application Head at a venture capital & private equity firm with 51-200 employees
Real User
Sep 28, 2022
Useful dashboard, centralized viability, and speedy support
Pros and Cons
  • "The most valuable features of Fortinet FortiGate IPS are the dashboard and reporting which give us very good visibility."
  • "Fortinet FortiGate IPS could improve the VPN. There are times it is slow."

What is our primary use case?

We own some real estate and we're renting apartments for another company, and we provide them with services. For example, we provide internet and security. We are managing the tenant through the firewall and they have been performing very well from our side.

How has it helped my organization?

This solution is a security gateway for our environment. URL filtering and other features have helped the way our organization functions.

What is most valuable?

The most valuable features of Fortinet FortiGate IPS are the dashboard and reporting which give us very good visibility.

What needs improvement?

Fortinet FortiGate IPS could improve the VPN. There are times it is slow.

For how long have I used the solution?

I have been using Fortinet FortiGate IPS for approximately three years.

What do I think about the stability of the solution?

Fortinet FortiGate IPS are highly stable.

What do I think about the scalability of the solution?

The scalability of Fortinet FortiGate IPS is good.

This solution is a firewall and anybody connected to the internet here, passes through the gateway. We have approximately 50 to 60 people in the building using the solution. We plan to increase the usage of the solution.

How are customer service and support?

The support from Fortinet FortiGate IPS is very responsive, and quick.

I rate the support from Fortinet FortiGate IPS a five out of five.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used Check Point and Sophos.

How was the initial setup?

The initial setup of Fortinet FortiGate IPS is straightforward. The whole process took approximately one day.

What about the implementation team?

We use an implementor for the implementation of Fortinet FortiGate IPS.

What's my experience with pricing, setup cost, and licensing?

There is only a standard license cost to use the solution.

What other advice do I have?

We only need one administrator for the maintenance of the solution.

I rate Fortinet FortiGate IPS an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Kirubel Markos - PeerSpot reviewer
Senior Cyber Security Engineer at a tech services company with 11-50 employees
Real User
Sep 25, 2022
User-friendly setup, beneficial APIs, and reliable
Pros and Cons
  • "The most valuable features of Fortinet FortiGate are the APIs. They are the most widely known."
  • "The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time."

What is our primary use case?

Fortinet FortiGate is used as a firewall.

What is most valuable?

The most valuable features of Fortinet FortiGate are the APIs. They are the most widely known.

For how long have I used the solution?

I have been using Fortinet FortiGate for approximately four years.

What do I think about the stability of the solution?

I rate the stability of Fortinet FortiGate a five out of five.

What do I think about the scalability of the solution?

I rate the scalability of Fortinet FortiGate a five out of five.

All sizes of organizations can use this solution. All levels of a company are using this solution.

How are customer service and support?

The support from Fortinet FortiGate could improve. They are not easily accessible when we need them. They could improve their response time.

I rate the support from Fortinet FortiGate a three out of five.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup of Fortinet FortiGate is very simple and user-friendly. The configuration for the solution is easy. The time it takes for the deployment depends on the environment of the company. It can take a week, but typically it takes three to four days.

What about the implementation team?

We have more than six certified engineers in our company that can do the deployment of the solution.

What was our ROI?

The customers have seen an ROI from using Fortinet FortiGate. They are satisfied with the solution.

What's my experience with pricing, setup cost, and licensing?

The price of Fortinet FortiGate is affordable. Most of our customers are on a three-year license to use the solution. All the features and support are included in the price.

I rate the price of Fortinet FortiGate a five out of five.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Crewmem67 - PeerSpot reviewer
IT Consultant at a university with 201-500 employees
Real User
Aug 15, 2022
Reliable, great pricing, and capable of expanding
Pros and Cons
  • "The pricing on offer is excellent."
  • "It could always be more secure."

What is our primary use case?

This is a Secure Web Gateway that protects you against various web attacks. It's used mainly for security purposes. 

What is most valuable?

The solution is stable. It's reliable. 

It can scale. 

The pricing on offer is excellent.

What needs improvement?

It takes a long time to install the solution.

It could always be more secure. 

For how long have I used the solution?

I've been using the solution for three or four years. I've used it for a while at this point. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. Its performance has been good. 

What do I think about the scalability of the solution?

The scalability is okay. It can expand well. 

We have 200 people using the solution. We do have plans to continue to increase usage. 

How are customer service and support?

I've never reached out to techncial support. I can't speak to their abilities. 

Which solution did I use previously and why did I switch?

I also have experience with Cisco and Palo Alto. About five years ago, we were using Cisco. We changed due to the better pricing. 

How was the initial setup?

I don't directly deal with the deployment. Someone else handles that process. 

My understanding is the implementation takes a long time. 

What's my experience with pricing, setup cost, and licensing?

The price is pretty reasonable. It's not like Cisco or Palo Alto, which are more expensive. 

I'd rate the cost, in terms of affordability, a five out of five. 

What other advice do I have?

I'm using the latest version of the solution.

I'd rate the solution seven out of ten. I'd likely recommend the solution to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.