Try our new research platform with insights from 80,000+ expert users
Georges FONGANG - PeerSpot reviewer
IT Specialist at a aerospace/defense firm with 1-10 employees
Real User
Product offers good stability and easy initial setup
Pros and Cons
  • "Overall, I am satisfied with the product."
  • "The inability to change passwords when using FortiGate firewall and relying on a local FortiGate database for account creation can be problematic, particularly in non-Active Directory setups."

What needs improvement?

In order to make it even better in the future, improved integration with other vendors' solutions could be beneficial.

FortiGate is compatible enough with other infrastructures, but I encountered difficulties when attempting integration with other infrastructures. So, better compatibility could be an area for improvement.

Another area of improvement could be in terms of changing passwords. For instance, when using FortiGate firewall, you can have the option to set up SSL VPN, allowing users to connect to the network externally. It's like using FortiClient software. But here's the thing, when you have a local account on FortiGate, and you use it to access the network, there is no option to change your password, and that becomes a problem. Especially when you are not using Active Directory and instead relying on the local FortiGate database to create accounts. 

The admin creates the account for you with credentials and a password. But when you try to access using the VPN client software, you have the ability to change your password, and that's not ideal. It's quite challenging. So, if you need to change your password, you have to contact the administrator to change it on the equipment, and that's not convenient, especially in large environments. So, that could be the only solution.

For how long have I used the solution?

In terms of personal experience, I've been using the product for about seven years. In my current company, it has been three years.

I'm using version 7 for the majority of my equipment, and for some products, it's version 6.6 or something similar.

What do I think about the stability of the solution?

The product is stable. It offers good stability.

What do I think about the scalability of the solution?

It is a scalable solution. 

Buyer's Guide
Fortinet FortiGate
October 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,095 professionals have used our research since 2012.

How are customer service and support?

The customer service and support have been satisfactory so far.

How would you rate customer service and support?

Positive

How was the initial setup?

FortiGate Next Generation Firewall (NGFW) is easy to deploy. The deployment process is smooth and straightforward.

What was our ROI?

In my experience, the ROI has been positive.

What's my experience with pricing, setup cost, and licensing?

The price of FortiGate Next Generation Firewall (NGFW) is affordable. I believe it offers reasonable value for the features it provides.

If you're using the IPS version, particularly for ATP, the price is higher due to the IP functionality. However, for other features like web filtering, the price is reasonable. For a year, the license cost for ATP is around $8000. 

So far, I haven't had to pay separately for maintenance or support. It's usually included in the support package, including software support.

What other advice do I have?

Overall, I am satisfied with the product. I would rate it a nine out of ten. 

If you are using it in a small environment, you can go for the FortiGate product. However, if you are implementing it in a very large environment or have specific needs, it's recommended to couple FortiGate with another vendor's solution, like Cisco or Palo Alto. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AT4 - PeerSpot reviewer
Security Engineer at Mercantile Communications Pvt. Ltd.
Reseller
It is a user-friendly solution, but the after-sales service needs improvement
Pros and Cons
  • "The solution is easy to configure and maintain remotely."
  • "Its customer service could be better."

What is our primary use case?

We use the solution for network security.

How has it helped my organization?

The solution works quite well for us.

What is most valuable?

The solution is user-friendly in terms of configuration and implementation.

What needs improvement?

The solution's after-sales service needs improvement.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

The solution's customer service is satisfactory but could be even better.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Sophos earlier. We switched to Fortinet for its price.

How was the initial setup?

The solution is easy to configure and maintain remotely.

What was our ROI?

The solution has generated ROI for our customers.

What's my experience with pricing, setup cost, and licensing?

The solution's licenses cost the same for different subscription plans. But the additional costs vary from client to client.

What other advice do I have?

I recommend the solution to others and rate it as a seven.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Buyer's Guide
Fortinet FortiGate
October 2025
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
869,095 professionals have used our research since 2012.
Sales Director at Visualize Technology (M) Sdn. Bhd.
Real User
Provides great firewall security and has good VPN features
Pros and Cons
  • "Provides good firewall security and has great VPN features."
  • "The solution lacks sufficient filtering."

What is our primary use case?

The case of FortiGate is for firewall and VPN connection. We are partners and resellers of Fortinet and I'm a director. Our company is based in Malaysia.

How has it helped my organization?

FortiGate has improved our operational efficiency. 

What is most valuable?

The solution provides good firewall security and has great VPN features. The product is generally very simple to deploy and is quite flexible. 

What needs improvement?

They need to improve features related to mobiles with more and more customers adopting that as their way to manage things. They need to look to the future with their features and meet filtering requirements which the solution cannot currently do. 

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The product is not scalable. 

How are customer service and support?

We are self-sufficient in terms of support. 

How was the initial setup?

Initial deployments can be complex depending on the customer's requirements. Implementation can take up to a couple of days. There aren't usually too many issues. The solution requires some maintenance, mainly monitoring. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs are reasonable. You get value for your money. 

What other advice do I have?

It's important to understand your customer's requirements. Once we work that out we then do a round of checks on the security vulnerabilities.

I rate this solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Harshama Silva - PeerSpot reviewer
Senior Manager at ITX360 (Pvt) Ltd
Real User
Top 5
Straightforward deployment, is stable, and scalable
Pros and Cons
  • "The solution is user-friendly."
  • "To stay ahead of the competition Fortinet FortiGate IPS needs to think about how to adjust pricing."

What is our primary use case?

We use FortiGate to restrict access from internal, external, and some applications from publishing to the internet. This solution helps us achieve our purpose.

What is most valuable?

The solution is user-friendly. Fortinet FortiGate IPS has a feature called SPVen. The solution is easy to configure, the activation is perfect, the tech support is good, and the back-end database is good.

What needs improvement?

Price is a major competitor in the market for solutions. When we compare solutions, it's important to consider the pricing. To stay ahead of the competition Fortinet FortiGate IPS needs to think about how to adjust pricing. Most people prefer to use Apollo setpoint.

For how long have I used the solution?

I have been using the solution for over eight years.

What do I think about the stability of the solution?

I give the stability a nine out of ten.

What do I think about the scalability of the solution?

I give the scalability a nine out of ten.

We have around 500 people including IT engineers and developers using the solution.

Which solution did I use previously and why did I switch?

I have previously used Check Point IPS and switched to Fortinet FortiGate IPS because of the cost and because Check Point IPS requires separate licensing.

How was the initial setup?

The initial setup is straightforward. We can do the basic steps in as little as 30 minutes. If we need to do more detailed work and fine-tuning, it may take longer. But the basics can be done quickly.

What about the implementation team?

We completed the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

I give the pricing of the solution a six out of ten.

What other advice do I have?

I give the solution a nine out of ten.

The solution's maintenance can be completed by one person.

I recommend the solution to other users.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
CEO at a computer software company with 1-10 employees
Reseller
Helps us filter intrusions from the internet with good signature-based anomaly detection and zero-day protection features
Pros and Cons
  • "We like signature-based anomaly detection and zero-day protection features."
  • "Fortinet can add some Machine Learning and AI to improve its accuracy and give it an edge on IPS detection and protection."

What is our primary use case?

We use Fortinet FortiGate IPS to filter intrusions from the internet as the Edge firewall and to protect our server farm.

What is most valuable?

We like signature-based anomaly detection and zero-day protection features. For zero-day protection, we use Cloud Sandboxing, so whenever the zero-day threat occurs, it automatically sends it to its Cloud Sandbox. After getting information from Cloud Sandbox, then the intrusion is defined.

What needs improvement?

Fortinet can add some Machine Learning and AI to improve its accuracy and give it an edge on IPS detection and protection. They have some machine language learning but can still improve using AI.

For how long have I used the solution?

We have been using this solution for almost eight years.

What do I think about the stability of the solution?

It is stable, as it can be verified from Gartner's report and previously on NSS lab test reports. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

It is scalable, and I rate the scalability a seven out of ten.

How are customer service and support?

For level 1 and 2 support, our technical team can handle these cases in-house. But for higher-priority cases, we use Fortinet technical support. They have a technical assistance center in India and escalate to France for complex or higher-priority problems. I rate the technical support in India a six out of ten.

How was the initial setup?

There is a lot of documentation from the vendor side for the setup, which is good, and we have some hands-on experience with the product. So with help from their technical assistance center and their system engineer, the setup is good.

The setup can be done in-house, but we have partners and colleagues with eight years of experience using the product, so we are comfortable with it.

The setup depends on customer requirements and the scope of the work. We rate the setup as difficult because it depends on the variety of servers. The more platforms there are the more signatures or IPS rules that need to be customized. So based on the requirements, we see the full list of servers and full features they want to protect, calculate the expertise level required and what needs to be deployed on the system to set it up. A mid-level consultant can deploy it, which can be completed within two to three days if the customer is clear on their requirements.

What's my experience with pricing, setup cost, and licensing?

It has a competitive price. I rate the price an eight out of ten compared to other IPS solutions. Fortinet is a bit higher in terms of price.

What other advice do I have?

I rate the solution a seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner / Integrator / Reseller
PeerSpot user
Shantanu Kumar - PeerSpot reviewer
System Engineer at InnovAccer Inc.
Consultant
Easy to manage with good UI and an easy setup
Pros and Cons
  • "It is easy to set up."
  • "Whitelisting could be better."

What is our primary use case?

At the moment, we are moving things around.

We were using the solution as a firewall, and for VPN access as well. We could do user creation on it and just allow users access.

What is most valuable?

It's very easy to manage things like the IPs or the URLs we need to whitelist. 

In terms of the user, we need to create one or just provide access. We have separate groups, which is useful.

The UI is also very familiar. It makes the solution easy to access and we find it easy to do the things we need to do thanks to the user interface.

It is easy to set up. 

What needs improvement?

Whitelisting could be better. We'd like to be able to automate more so we can whitelist in bulk. It would be ideal to have the ability in this tool or to have a tool that could plug in and allow us to do whitelisting in batches. 

For how long have I used the solution?

I've been using the solution for more than a year. 

What do I think about the stability of the solution?

The solution is mature. It's been in the market for a long time. There are no bugs or glitches. The performance is good. It doesn't crash or freeze. It's quite reliable. 

How are customer service and support?

I've only used technical support once or twice to deal with a few issues. They were helpful and responsive. Support typically answers very quickly, with results in minutes. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We're in the process of moving to Palo Alto.

How was the initial setup?

The solution is very straightforward to set up. The deployment took a maximum of one week. After that, we had everything up and running. 

What's my experience with pricing, setup cost, and licensing?

I'm not aware of the exact cost involved in relation to licensing. 

What other advice do I have?

I'm a customer and end-user. 

I've used the solution across two or three companies. 

Before choosing this solution, I'd advise users to ensure its capabilities match with the company's needs. 

I'd rate the solution eight out of ten. The UI is good, the solution is easy to implement, and it fits in with various environments. It's a good product.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SandroQuinto - PeerSpot reviewer
IT Coordinator at Plasser do Brasil
Real User
Great detection and anomaly hunting with a quick response
Pros and Cons
  • "The detection is great."
  • "The solution could maybe use more integration with artificial intelligence to be more proactive."

What is our primary use case?

The solution is helping us with the base key match work operations center. They are monitoring our match work 24/7.

What is most valuable?

Overall, it's a great solution. 

The detection is great. The possibility to detect any anomaly under our match work is great. We have a quick response.

What needs improvement?

We'd like more integration with the analyzer so we can track down any problem and have a correlation to try to find the root cause.

The solution could maybe use more integration with artificial intelligence to be more proactive.

For how long have I used the solution?

I've used the solution for eight months or so. 

What do I think about the scalability of the solution?

We have about 100 users on the solution right now. 

Which solution did I use previously and why did I switch?

I'm just using Fortinet right now.

What's my experience with pricing, setup cost, and licensing?

We pay monthly for licensing. You just need to pay standard costs and do not need to pay extra fees. 

What other advice do I have?

I'm using the Fortigate 60f.

We're a partner. 

I'd rate the solution nine out of ten. We are quite happy with its capabilities. 

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Crewmem67 - PeerSpot reviewer
IT Consultant at College Notre Dame de Nazareth
Real User
Reliable, great pricing, and capable of expanding
Pros and Cons
  • "The pricing on offer is excellent."
  • "It could always be more secure."

What is our primary use case?

This is a Secure Web Gateway that protects you against various web attacks. It's used mainly for security purposes. 

What is most valuable?

The solution is stable. It's reliable. 

It can scale. 

The pricing on offer is excellent.

What needs improvement?

It takes a long time to install the solution.

It could always be more secure. 

For how long have I used the solution?

I've been using the solution for three or four years. I've used it for a while at this point. 

What do I think about the stability of the solution?

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. Its performance has been good. 

What do I think about the scalability of the solution?

The scalability is okay. It can expand well. 

We have 200 people using the solution. We do have plans to continue to increase usage. 

How are customer service and support?

I've never reached out to techncial support. I can't speak to their abilities. 

Which solution did I use previously and why did I switch?

I also have experience with Cisco and Palo Alto. About five years ago, we were using Cisco. We changed due to the better pricing. 

How was the initial setup?

I don't directly deal with the deployment. Someone else handles that process. 

My understanding is the implementation takes a long time. 

What's my experience with pricing, setup cost, and licensing?

The price is pretty reasonable. It's not like Cisco or Palo Alto, which are more expensive. 

I'd rate the cost, in terms of affordability, a five out of five. 

What other advice do I have?

I'm using the latest version of the solution.

I'd rate the solution seven out of ten. I'd likely recommend the solution to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.