We're using both firewall and UTM features, as well as the inbound and outbound traffic load-balancing functionality. We are also using the VPN.
Group Leader – FM Operations Team at a tech services company with 51-200 employees
Straightforward and quick to deploy, user-friendly, and the UTM features well protect our infrastructure
Pros and Cons
- "I think that the UTM features are the most value, as it truly protects my infrastructure."
- "The support structure needs to be improved because every time we contact them, there is a delay in the response."
What is our primary use case?
What is most valuable?
I think that the UTM features are the most value, as it truly protects my infrastructure.
The interface is user-friendly.
What needs improvement?
The support structure needs to be improved because every time we contact them, there is a delay in the response.
For how long have I used the solution?
We have been using Fortinet FortiGate for almost eight years.
Buyer's Guide
Fortinet FortiGate
April 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
846,617 professionals have used our research since 2012.
What do I think about the stability of the solution?
This is a stable and reliable product.
What do I think about the scalability of the solution?
We have had no trouble scaling the solutions.
How are customer service and support?
Technical Team response time is slow comparatively other competition , However once the Engineer is allocated then incidents are managed properly
How was the initial setup?
The initial setup is straightforward and it is very quick to deploy.
What's my experience with pricing, setup cost, and licensing?
We purchased a five-year bundle package, which worked out cheaper than competing solutions.
Which other solutions did I evaluate?
We evaluated other products including those from Palo Alto and Cisco. However, compare the features and price for all of them, Fortinet was the best choice.
What other advice do I have?
This is a good product and I can recommend it to others.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Director TICs at a comms service provider with 51-200 employees
We can detect any attack of viruses or malware at the first point of contact
Pros and Cons
- "We can detect any attack of viruses or malware at the first point of contact."
- "There are problems with the custom reporting of the unique traffic. The data is there, but it is too difficult for us to extract."
What is our primary use case?
We use it for security. It performs okay.
How has it helped my organization?
It controls the traffic in the organization and the navigation of the Internet. It blocks some sites and permits limited access to our information through the web. We can detect any attack of viruses or malware at the first point of contact.
What is most valuable?
- The security
- Monitoring
- Alarms
It is a very strong platform.
What needs improvement?
There are problems with the custom reporting of the unique traffic. The data is there, but it is too difficult for us to extract.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Just today, our platform was down seven hours today. We called the technical support and they told us that there was some maintenance in the cloud for the platform.
What do I think about the scalability of the solution?
The scalability is good.
How is customer service and technical support?
The technical support is good.
How was the initial setup?
The initial setup is not difficult, but tricky. It's easy, but it's important that their technical support will help you during the configuration of the platform. Procedures that appear logical are not always so.
What other advice do I have?
Most important criteria when selecting a vendor: The security of the platform, because we are very concerned about cybersecurity. Also, the customer service response is important.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Fortinet FortiGate
April 2025

Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
846,617 professionals have used our research since 2012.
CEO with 11-50 employees
Controls the user's activities and maximizes my bandwidth use overall
Pros and Cons
- "The FortiGate controls the user's activities and maximizes my bandwidth use overall."
- "Reporting is limited to providing an external appliance for improving the reporting capabilities of the FortiAnalyzer. It does not offer a central management and is also sold separably as an appliance."
What is our primary use case?
The company has integrated the LDAP with the UTM to control user traffic in senses and have a high availability for Active/Passive to assure uptime in case of physical failure. Our company is cloud driven and downtime becomes critical.
How has it helped my organization?
The FortiGate controls the user's activities and maximizes my bandwidth use overall. If the employer BYOD, we can accommodate it the need by having an isolated networked exclusively for that equipment which does not comply with the internal policies.
What is most valuable?
The value is the capability of having multiple services with one unique license, not having the limitation per user licensing schema, like other vendors.
What needs improvement?
Reporting is limited to providing an external appliance for improving the reporting capabilities of the FortiAnalyzer. It does not offer a central management and is also sold separably as an appliance.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Engineer at a tech vendor with 51-200 employees
I've been with Fortinet for 8 years now. Even when not considering anything else, I still consider other vendors
I'm obviously a fan of the FGTs - I'm aware of the solutions to the "problems" many newcomers experience. I'm comfortable.
But
maybe too comfortable. Though I've just introduced my new employer to
Fortinet, you must always be objective in your search for proper
hardware. Do your homework, cross the T's and dot your I's.
Even
when not considering anything other than a FGT, I still consider other
vendors - that doubt, nagging or gnawing at the back of my brain. And
even when I force myself to be unbiased, the FGT line always wins. I
WANT to move on; it's time - I've been with Fortinet for 8 years now.
But they somehow keep winning my loyalty. And it's not with unending
bugs. The Hardware is legit; it's tight. It's fast. It's pretty - LOOK!
They come in WHITE now! How Apple. The point is, FGTs are just doing it
and doing it and doing it well. I continue to get creative with design
and implementation, and they continue to flex and perform. Unique
configurations not possible with other Vendors I've worked with. They
have their shortcomings in areas; ALL vendors have their shortcomings -
aware or not. But which shortcomings mean nothing to you?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Presales Engineer at a tech services company with 11-50 employees
Scales well, but the technical support needs to be improved
Pros and Cons
- "This product is definitely scalable."
- "The support is the main thing that needs to be improved."
What is our primary use case?
We are a solution integrator and FortiGate is one of the security products that we implement for our clients.
What needs improvement?
The support is the main thing that needs to be improved.
For how long have I used the solution?
We have been using Fortinet FortiGate for five years.
What do I think about the scalability of the solution?
This product is definitely scalable. Our clients range from small to medium-sized businesses.
How are customer service and technical support?
The technical support needs to be improved, and I would rate them a six out of ten.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
This is a product that I would recommend.
I would rate this solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
IT Infrastructure Engineer at a tech company with 11-50 employees
FortiGate/FortiWiFi; FortiManager; FortiAnalyzer
What is most valuable?
FortiGate/FortiWifi:
- IPS
- Application control
- IPsec & SSL VPN
- Web filtering
- E-mail security
- Data leak prevention
- Wireless security and wireless controller
- Central antivirus (FortiClient)
- HW & SW token controller (FortiToken) etc.
- FortiManager
- Central management
- Administrative domains (can group devices according to geographical are, functionality, admins, etc.)
- FortiGuard management
- Logging and reporting
- Configuration version control and tracking
- Firmware management
- Scripting
- FortiAnalyzer
- Centralized security log analysis and forensics
- Centralized graphical reports
- Customized reports
- Scheduled reports
- Queries
- Content archiving/data mining
How has it helped my organization?
Routing and security policies, central management and all of the other features help us to improve network performance and implement organization policies.
What needs improvement?
They could improve vulnerability scanning.
For how long have I used the solution?
I have used it for three years.
What do I think about the stability of the solution?
We encountered a few stability issues; maybe one case per year.
What do I think about the scalability of the solution?
I did not encounter any scalability issues.
How are customer service and technical support?
Technical support is 10/10. They respond and offer solutions very fast.
Which solution did I use previously and why did I switch?
We previously used Cisco solutions. They are more expensive, have fewer features, are more difficult to use, and response and help from
technical support is not quick.
How was the initial setup?
For Fortinet solutions, the initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
They are very cheap compared to other vendors.
What other advice do I have?
Fortinet solutions are very easy to implement, proven, certified and tested.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Security & Networks Administrator at a financial services firm with 1,001-5,000 employees
SD-WAN feature helps with network integrity, but support needs enhancement
Pros and Cons
- "The SD-WAN feature of Fortinet FortiGate has been most impactful in maintaining our network's integrity."
- "The SD-WAN feature of Fortinet FortiGate has been most impactful in maintaining our network's integrity."
- "They could improve the response time and quality of support."
- "They could improve the response time and quality of support."
What is most valuable?
The SD-WAN feature of Fortinet FortiGate has been most impactful in maintaining our network's integrity.
Fortinet FortiGate's threat detection capabilities are good for our use because it's an internal firewall; however, we haven't enabled some of the features that are there. We've enabled IPS and antivirus generally.
What needs improvement?
They could improve the response time and quality of support.
I'm not sure what additional features they need to have in the future to make it better. For the purpose that we use it, it is doing the job, but I haven't explored some of the features.
For how long have I used the solution?
I have been using Fortinet FortiGate for seven years.
What do I think about the stability of the solution?
I haven't had any issues with the stability or performance of the actual firewall. It has been fine with no bugs.
We didn't have to think about upgrading or anything; it does what we bought it for. If it wasn't for the end of support and the end of sale, we would not think about changing it. We are considering similar products for upgrading, maybe newer or bigger hardware.
What do I think about the scalability of the solution?
The product is scalable. Currently, 120 people are using Fortinet FortiGate in my company.
How are customer service and support?
I would rate their technical support about six out of ten; I'm not fully satisfied. They could improve the response time and quality of support.
How would you rate customer service and support?
Neutral
What was our ROI?
Fortinet FortiGate has delivered financial and operational ROI to my organization. It took about two to three years to realize ROI with Fortinet FortiGate.
What's my experience with pricing, setup cost, and licensing?
At the time we bought them, I was satisfied with their pricing; I don't know how the new pricing will be.
We have to pay additionally for maintenance or support; it is not all included.
What other advice do I have?
I would rate Fortinet FortiGate a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 11, 2025
Flag as inappropriateCorporate Marketing Executive at a tech services company with 1-10 employees
Offers diverse features for threat detection and operational efficiency
Pros and Cons
- "Fortinet FortiGate has SD-WAN, FortiView, antivirus, sandbox, and IPS, which are generally well-known features."
- "Fortinet FortiGate has a threat detection capacity compared to other vendors."
- "Fortinet technical support is lacking, as OEM support is slightly better."
- "Fortinet technical support is lacking, as OEM support is slightly better. Improvement in their technical support could include response time as well as having more technically sound people in tech support."
What is our primary use case?
Generally, government and PSU, diamond companies, textile companies, and chemical companies are using Fortinet FortiGate in the Gujarat segment. We are also working with the Fortinet FortiSwitch and Fortinet AP.
What is most valuable?
Fortinet FortiGate has SD-WAN, FortiView, antivirus, sandbox, and IPS, which are generally well-known features. Fortinet FortiGate has a threat detection capacity compared to other vendors.
What needs improvement?
Fortinet technical support is lacking, as OEM support is slightly better. Improvement in their technical support could include response time as well as having more technically sound people in tech support.
For how long have I used the solution?
I have more than 12 years of experience with Fortinet FortiGate.
What do I think about the scalability of the solution?
This product is very scalable because Fortinet offers models ranging from thirty gigs to six thousand series and also offers solutions as VMs, making it highly scalable.
How are customer service and support?
Their support could be better.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We are working with both Fortinet and Check Point. Fortinet FortiGate is better compared to Check Point because I have worked with the Check Point model CP15,500.
What was our ROI?
Financial and operational ROI from Fortinet FortiGate is very fine compared to other products.
What's my experience with pricing, setup cost, and licensing?
There is no challenge in Fortinet FortiGate pricing. There is a little bit of extra cost for FortiManager and logging and reporting solutions. Fortinet can offer solutions such as FortiAnalyzer and FortiManager for free for SMB customers.
What other advice do I have?
We are not working with AI features in Fortinet FortiGate, but from my knowledge, FortiGuard is using AI tools for threat intelligence and protection.
We recommend Fortinet FortiGate to other businesses with similar security needs.
I would rate Fortinet FortiGate an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Apr 10, 2025
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Updated: April 2025
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