All users who can log in on Fortinet have Token. We have 15 FortiTokens for the managers who are connected to the VPN and also for those who are connected to the software. It is mobile, not a hard token. That said, I have the hardware token, which is related to the administrator, me, and my assistant. It's used on software and hardware. We use it at an administrator level and at a user level.
Chief Engineer at Hilton Worldwide
Reliable, affordable, and secure
Pros and Cons
- "The deployment is quick and simple."
- "The solution is great for security, it is easy to implement, the deployment is quick and simple, it is stable and reliable, and the cost isn't too high."
- "The solution works well. We have nothing to complain about."
What is our primary use case?
What is most valuable?
The solution is great for security. It's for two-factor identification.
It is easy to implement. The deployment is quick and simple.
It is stable and reliable.
The cost isn't too high.
What needs improvement?
The solution works well. We have nothing to complain about.
For how long have I used the solution?
I've been using the solution for five years.
Buyer's Guide
Fortinet FortiToken
May 2026
Learn what your peers think about Fortinet FortiToken. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,164 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability is ecellent. I would rate it five out of five. It is reliable, and the performance is good. We do not have any issues at all.
What do I think about the scalability of the solution?
We have 15 FortiTokens.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. This was the first solution we selected.
How was the initial setup?
It is an easy product to implement. From the software or the hardware itself, from the options, we can apply FortiToken for the user and just add the hot token serial number and go.
We only need one person to deploy the solution. I tend to manage it myself.
The deployment takes about 45 minutes for the software. It might take about ten days for the hardware to arrive from Fortigate. After that, I just install the serial key, and everything is done.
What was our ROI?
We have not noted an ROI.
What's my experience with pricing, setup cost, and licensing?
We deal with a subcontractor in Saudi Arabia to pay everything in one bill yearly. Everything is a separate license fee, and we use different Fortinet solutions. However, we pay for everything yearly, all at once.
Generally, it is an affordable product. We do not find it to be overly expensive.
I'd rate it a five out of five in terms of affordability.
Which other solutions did I evaluate?
We did not explore other options. We chose the first option we looked at, FortiToken.
What other advice do I have?
We are not partners. We use it internally in the company. We are end-users. We use a lot of Fortinet products.
Nothing has to be done from the end-user perspective; they just add the username and password, and a code appears on the Fortitoken software or hardware.
I'd rate the solution ten out of ten.
I'd recommend the solution to other users and companies.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Support at a pharma/biotech company with 1,001-5,000 employees
Provides zero-trust network with many components and easy setup
Pros and Cons
- "Fortinet offers a comprehensive solution for network security, particularly with its very effective zero-trust network access approach."
What is most valuable?
Fortinet offers a comprehensive solution for network security, particularly with its very effective zero-trust network access approach.
The solution has many components, each with its own benefits and advantages. FortiToken is straightforward to use.
For how long have I used the solution?
I have been using Fortinet FortiToken for six months.
What do I think about the scalability of the solution?
More than 400 stores in Canada are using this solution.
How are customer service and support?
The product itself is very good, and although I have extensive experience with Fortinet, I have not sought much support for it so far.
How would you rate customer service and support?
Positive
How was the initial setup?
It's very simple: install the FortiToken app on your cell phone. When you receive the FortiToken invitation by email, open the email to view the QR code. Use your phone's camera to scan the QR code, automatically importing it into the FortiToken app. Once synchronized with the FortiToken server, you can use the app for future authentication.
It's convenient because you don't need to implement a separate FortiToken server. Traditionally, with systems like RSA, you needed a dedicated server, purchased token licenses, and assigned them individually to users. However, with Fortinet, you can use FortiGate as the FortiToken server itself. Each FortiGate license includes two free FortiTokens. If you need more tokens, you purchase additional licenses. The required tokens are automatically generated after importing the license into the FortiGate. You then assign these tokens to users and send an invitation email. The user receives the email, opens the attachment or QR code, and scans it with the FortiToken app on their phone.
What's my experience with pricing, setup cost, and licensing?
If you don't have many users, the free FortiTokens included with FortiGate should be sufficient. The basic license covers up to twenty-five users. Alternatively, you can use Fortinet's FortiToken Cloud Service instead of FortiGate as the FortiToken server. This way, you don't need to have a FortiGate device.
What other advice do I have?
Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Fortinet FortiToken
May 2026
Learn what your peers think about Fortinet FortiToken. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,164 professionals have used our research since 2012.
Technology Consultant at 1ware
Increases connectivity and security
Pros and Cons
- "The solution offers push notifications. When you try to connect to the VPN, FortiToken sends a push notification to our customer's device."
- "The solution could be more user-friendly."
What is our primary use case?
All customers want a more secure VPN connection. Therefore, we use FortiToken as a multi-factor authentication solution to increase connectivity security for our customers.
What is most valuable?
The solution offers push notifications. When you try to connect to the VPN, FortiToken sends a push notification to our customer's device. The customer can then approve or deny the connection, making VPN security more straightforward and efficient.
What needs improvement?
The solution could be more user-friendly.
For how long have I used the solution?
I have been using Fortinet FortiToken as reseller for three years.
What do I think about the stability of the solution?
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
The solution can scale to any measure. Scalability is very easy because it doesn't have one client or 10,000 clients. It's the same configuration. You can distribute it anywhere with the client's token.
It is suitable for all kinds of business. We cater to the retail and finance sectors.
I rate the solution’s scalability a ten out of ten.
How are customer service and support?
You can reach easily with the support team.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy and takes one to two hours.
I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is moderate.
I rate the product’s pricing as seven out of ten, where one is cheap and ten is expensive.
What other advice do I have?
You can track user login activity. You can send messages to your SysTrack servers and then monitor and report these activities.
Security is the top priority because it equates to saving time and money in the long run. Our customers' primary motivation is security. Without multi-factor authentication, like FortiToken, unauthorized individuals can use your credentials to access your data centers. Therefore, our customers prioritize security first, followed by financial considerations.
Every company and individual should prioritize using a multifactor authentication solution for their email, especially FortiToken. I highly recommend this solution for securing personal email accounts, online banking, and especially for company use. It ensures an added layer of security crucial in safeguarding sensitive information and preventing unauthorized access.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Senior IT Engineer at NMA Technologies Services Ltd
The solution is used for double factor authentication, but it's difficult to use for someone who is not knowledgeable
Pros and Cons
- "Fortinet FortiToken is used for double factor authentication."
- "You need your mobile just to enroll the tokens, and sometimes, it's difficult to use for someone who is not knowledgeable"
What is most valuable?
Fortinet FortiToken is used for double factor authentication.
What needs improvement?
You need your mobile just to enroll the tokens, and sometimes, it's difficult to use for someone who is not knowledgeable. Clients don't like the fact that they have to download the application to use Fortinet FortiToken. Having it directly on an SMS is a better option for the clients.
For how long have I used the solution?
I have been working with Fortinet FortiToken for seven to eight months.
What do I think about the stability of the solution?
Fortinet FortiToken is stable, but it's a bit slow.
I rate Fortinet FortiToken seven and a half out of ten for stability.
What do I think about the scalability of the solution?
I rate Fortinet FortiToken seven and a half out of ten for scalability.
How was the initial setup?
Fortinet FortiToken's initial setup is a bit complex. I rate Fortinet FortiToken a seven out of ten for the ease of its initial setup.
What about the implementation team?
Fortinet FortiToken can be deployed in three hours.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiToken is not an expensive solution. One license costs around 50 USD.
What other advice do I have?
Overall, I rate Fortinet FortiToken a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Security Manager at Yarix S.r.l.
Provides a strong layer of security through multifactor authentication and seamlessly integrates with various platforms
Pros and Cons
- "I appreciate that it provides comprehensive security. It is tailored to this specific purpose, and it excels in fulfilling this purpose."
- "Maybe the price could be improved, and the integration could be better. But the integration is different from the authenticator side."
What is our primary use case?
The name of the authenticator is from the user's site. It's sufficient for that to provide you with a number when you need to access a protected resource, which is the site. This is two-factor authentication. You have two layers of authentication. The first layer is provided by the name and password, and the second layer is provided by the authenticator.
So you have to be attentive to that when the app prompts you, or at least the app prompts you, which advises you about the directive that someone is attempting to access this technology. And you can confirm by saying yes. It's directly linked to the internal access attempt to the site.
What is most valuable?
I appreciate that it provides comprehensive security. It is tailored to this specific purpose, and it excels in fulfilling this purpose.
On the Fortinet side, it is already well integrated with Android devices, simple devices, and PCs.
What needs improvement?
Maybe the price could be improved, and the integration could be better. But the integration is different from the authenticator side.
For how long have I used the solution?
I have been using this solution for more than three years. We use the latest version as it updates automatically.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten. I haven't encountered any issues with this solution's stability
What do I think about the scalability of the solution?
It is very scalable. It can manage thousands of users. We plan to expand our customer base.
We have around 250 users. We all rely on it for our authentication needs. It's in active operation.
Which solution did I use previously and why did I switch?
We used Fortinet FortiAuthenticator.
How was the initial setup?
From the customer's perspective, the setup is flexible. You have the liberty to configure it according to your preferences. It took minutes to set up.
What about the implementation team?
We can do it in-house. Simply load the installation and compute user, and then you can use it.
The technical personnel involved in deployment and maintenance are developers.
What was our ROI?
The ROI is quite high because the consistent part of it originates from any directive of credentials or end-user passwords. It's a solution that significantly improves the authentication phase. This makes it less likely that a malicious actor would be able to gain unauthorized access to the network and launch the attack.
What's my experience with pricing, setup cost, and licensing?
FortiToken hardware itself does not require a license. However, the FortiAuthenticator software does require a license. The cost of the license depends on the number of users. We pay it on a yearly basis. But you can also find agreements with other options.
There are no additional costs. It is not too expensive.
What other advice do I have?
Overall, I would rate the solution an eight out of ten. I would definitely recommend using the solution. There are not many functionalities. However, it is a great solution for multifactor authentication.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Manager - Information Security & Infrastructure at lankatiles
Very efficient product for multi-factor authentication in corporate environment
Pros and Cons
- "I would rate the overall solution an eight out of ten. The solution is a smart product that anyone can easily access and manage. The solution is a good product for multi-factor authentication and to secure remote authentication in the corporate environment."
- "The solution comes with two firewalls as a bundle. In that bundle, most of the individual users can be assigned to mobile users. However, in cases of technical difficulties, users may accidentally remove the mobile application. In normal scenarios, we get back to the activation key and assign it again."
What is our primary use case?
We are using Fortinet FortiToken for token-based mobile applications.
What needs improvement?
The solution comes with two firewalls as a bundle. In that bundle, most of the individual users can be assigned to mobile users. However, in cases of technical difficulties, users may accidentally remove the mobile application. In normal scenarios, we get back to the activation key and assign it again.
In one instance, we had to call back Fortinet service providers to reactivate the token and access the system. If they could provide a managed portal for the token, then reassigning tokens can be easy.
I would also like to see some mobile-level application update. It would be easy for our team if we can have all the features in one place.
For how long have I used the solution?
I have been using the solution since 2019. We implemented the demo piece for the PED staff and internal staff team. We deployed the solution as a case of factorization since there was a high-risk claim. We needed the solution for our critical business cases.
What do I think about the stability of the solution?
I would give eight out of ten for the stability of the solution.
What do I think about the scalability of the solution?
I would rate the scalability of the solution an eight out of ten. There are about 150 users for the mobile token application in our company.
How are customer service and support?
I would rate the tech support a seven out of ten. I have contacted support only once since 2019– for an activation error message. They resolved the issue within two days.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have been using Google Authenticator and Microsoft Authenticator. I am happy with FortiToken because it makes it very easy to install and manage tokens.
How was the initial setup?
The setup of Fortinet FortiToken was very easy because the license of the solution was assigned by the vendor. Once initiated, we were able to access the tokens and assign them to the required users.
What's my experience with pricing, setup cost, and licensing?
I would rate the pricing as an eight out of ten. We purchased the solution at a reasonable price in 2019.
What other advice do I have?
I would rate the overall solution an eight out of ten. The solution is a smart product that anyone can easily access and manage. The solution is a good product for multi-factor authentication and to secure remote authentication in the corporate environment.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Associate Manager at a tech services company with 501-1,000 employees
The tool's deployment is easy but pricing needs to be lower for some markets
Pros and Cons
- "The tool's support is the best."
- "Fortinet FortiToken could be lower for some markets."
What needs improvement?
Fortinet FortiToken could be lower for some markets.
For how long have I used the solution?
I have been using the product for two and a half years.
What do I think about the stability of the solution?
I rate Fortinet FortiToken's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool's scalability a nine out of ten.
How are customer service and support?
The tool's support is the best.
How was the initial setup?
Fortinet FortiToken's deployment is simple.
What other advice do I have?
I rate the product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Owner at Ampec Data Service srl
We like the mobile version
Pros and Cons
- "We like the mobile FortiToken."
- "The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing."
What is our primary use case?
We use FortiToken to authenticate many of the applications we and our clients use. We use, integrate, and resell the solution.
What is most valuable?
We like the mobile FortiToken.
For how long have I used the solution?
I have used FortiToken for four or five years.
What do I think about the stability of the solution?
FortiToken is stable.
How are customer service and support?
I rate Fortinet support nine out of 10. We pay for a support contract that entitles us to dedicated resources for our problems. In fact, we are not using basic technical support. With standard support, it can take a while for the engineers to understand the problem. We don't ask frivolous questions. Typically, we have our information ready to make the process smoother.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate FortiToken 10 out of 10 for ease of setup. The setup time depends on the number. FortiToken is sold in a box of at least five, and it usually takes half an hour or so.
What's my experience with pricing, setup cost, and licensing?
The price isn't an issue for most clients, but they complain that it's increasing each quarter. At the same time, all companies are raising their prices because we're in a dynamic period.
The problem is that our customers create budgets annually based on the figures at the beginning of the fiscal year. Our customers get annoyed when the price is adjusted in the middle of the year. I understand that it's a difficult time, and price increases make sense for hardware devices. However, FortiToken is a software product, so it shouldn't be affected by factors like chip shortages or supply chain issues. Software solutions should have more transparent and predictable pricing.
What other advice do I have?
I rate FortiToken 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Fortinet FortiToken Report and get advice and tips from experienced pros
sharing their opinions.
Updated: May 2026
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