Chief Technology Officer at MedPiper Technologies Inc
Integration within the ecosystem streamlines document management and saves time
Pros and Cons
- "I would rate my overall experience with Google Gemini as a nine out of ten."
- "Sometimes Google Gemini could hallucinate and provide incorrect information, which needs explanation for correction."
What is our primary use case?
I use Google Gemini primarily with my internal documents for accessing, revising, rewriting, and creating summaries.
What is most valuable?
The only advantage that I see is that Google Gemini is integrated into the Google ecosystem when we are on the Workspace plan. This makes it easier to access internal files without having to feed information from outside. The AI can work on those internally. It saves a lot of time in summarization, mail creation, and working with documents.
What needs improvement?
I would say the context length could be improved. When working on a 20-page document, Google Gemini sometimes loses context about earlier parts. It would be beneficial if the context limit, such as 128K tokens, were increased.
For how long have I used the solution?
I have been working with Google Gemini for approximately two years.
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What was my experience with deployment of the solution?
I do not need any additional installation except activating the subscription license. There is no need for maintenance.
What do I think about the stability of the solution?
Google Gemini is quite stable but, like other AIs, it sometimes hallucinates.
How are customer service and support?
Specifically for Gemini, I have not used the support. However, in general, I have given a rating of five because it's really difficult to reach them.
Which solution did I use previously and why did I switch?
I use ChatGPT apart from Google Gemini and have also used other AIs like Anthropic Claude, Deepseek, and others for different tasks.
How was the initial setup?
There was no need for installation, only the subscription needs to be activated.
What's my experience with pricing, setup cost, and licensing?
The per license cost is on par with others, but with the number of licenses, it becomes expensive.
Which other solutions did I evaluate?
What other advice do I have?
Sometimes Google Gemini could hallucinate and provide incorrect information, which needs explanation for correction. I would rate my overall experience with Google Gemini as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cyber Product Manager at a computer software company with 51-200 employees
Provides extensive data integration for efficient text production
Pros and Cons
- "Google Gemini uses all the data that Google has produced."
- "I conducted some research using Google Gemini, and sometimes the results are not correct. For example, when I asked for information about marketing and inquired about the sources used, the sources were not relevant or had no relation to the subject I was researching."
What is our primary use case?
I use Google Gemini specifically to produce texts like emails, proposals, and meeting notes. My company adopted Google Workspace platform, and we have products from Vertex, so I use Google Gemini more than ChatGPT.
What is most valuable?
Google Gemini uses all the data that Google has produced. This extensive database is crucial for producing intelligence and machine learning results. Additionally, one advantage is its integration with Google Workspace, allowing easy use with Google Spreadsheets and Google Word.
What needs improvement?
I conducted some research using Google Gemini, and sometimes the results are not correct. For example, when I asked for information about marketing and inquired about the sources used, the sources were not relevant or had no relation to the subject I was researching.
For how long have I used the solution?
I have had experience with Google Gemini for about one year.
What do I think about the stability of the solution?
I think ChatGPT seems to be more stable than Google Gemini.
How was the initial setup?
The initial setup is easy because our base platform is Google. There is seamless integration with tools such as Google Meet and Google Calendar, which makes it very easy to use Google Gemini within Google Workspace.
What's my experience with pricing, setup cost, and licensing?
I believe the price of Google Gemini is similar to that of ChatGPT, but I do not have specific cases to demonstrate this. I do know that we have subscriptions for both, but we didn't use them extensively.
What other advice do I have?
I would rate Google Gemini an eight out of ten because of the dissemination of some answers. As for differences between ChatGPT and Google Gemini, one difference is that Google Gemini is integrated with Google Workspace, providing advantages for companies that use Google as their base platform. The product rating is 8 out of 10.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Google Gemini AI
April 2026
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Emeritus Professor of Health Services Research at University of South Wales
Acts as a reliable intelligent assistant for literature and query tasks
Pros and Cons
- "The most valuable feature of Google Gemini is its ability to function as an intelligent assistant, providing accurate answers to natural language queries and performing translations."
- "The binning process could be more intuitive, especially when grouping data into categories like age groups."
What is our primary use case?
I use Google Gemini as an intelligent search engine to conduct literature searches. It answers questions, even those I know the answers to, and verifies whether they are correct. I also use it to assist with functionality in KNIME and to resolve issues with applications like YouTube.
What is most valuable?
The most valuable feature of Google Gemini is its ability to function as an intelligent assistant, providing accurate answers to natural language queries and performing translations. It has a feature to place a slider on the screen that reports on world matters on a map. Additionally, Google Gemini offers advice on using tools like KNIME, enhancing its utility in professional settings.
What needs improvement?
The binning process could be more intuitive, especially when grouping data into categories like age groups. In particular, while the Auto-binner works well, the more general binning tool could be improved.
For how long have I used the solution?
I have been working with Google Gemini for about six months to a year.
What do I think about the stability of the solution?
Google Gemini is very stable. Everything I've tried so far works without instability, bugs, or hallucinations. While chatbots can produce hallucinations, I have not encountered any with Google Gemini.
Which solution did I use previously and why did I switch?
I previously used a tool called Leonardo, which was a powerful rule-based system. I also have experience with many other tools no longer available.
How was the initial setup?
It took less than a minute to set up Google Gemini.
What's my experience with pricing, setup cost, and licensing?
Google Gemini is free.
Which other solutions did I evaluate?
I have considered using other tools but settled on Google Gemini. Other tools used in the past include a solution called Leonardo.
What other advice do I have?
I do not currently have any recommendations for improvement. The binning could be more intuitive, but this is a minor issue. I rate Google Gemini nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Technical Specialist at a tech vendor with 5,001-10,000 employees
Integrated AI has streamlined ticket handling and has saved hours in daily support work
Pros and Cons
- "Google Gemini AI positively impacts our organization as it eases the work, which is a positive aspect that has improved our day-to-day activity."
- "Sometimes there is some difficulty while understanding the issue and the technical jargon, but otherwise it is all good."
What is our primary use case?
I use Google Gemini AI to get ticket details, older tickets, and suggestions on what needs to be done and the email format. Google Gemini AI is a tool which is integrated with the Enterprise cloud. I would say we have integrated Google Gemini AI, Copilot, and similar solutions.
What is most valuable?
The best features Google Gemini AI offers for the way I use it include fast answers; a prompt will be given faster.
I end up relying on a special feature that allows me to upload easily; it is user friendly.
Google Gemini AI positively impacts our organization as it eases the work, which is a positive aspect that has improved our day-to-day activity.
What needs improvement?
Sometimes there is some difficulty while understanding the issue and the technical jargon, but otherwise it is all good.
It is not a 10 for me because some features need to be improved on the technical jargon side.
For how long have I used the solution?
I have been using Google Gemini AI for almost two years.
What do I think about the stability of the solution?
Sometimes there is some difficulty while understanding the issue and the technical jargon, but otherwise it is all good.
What do I think about the scalability of the solution?
Scalability is the main strength.
How are customer service and support?
Google Gemini AI saves us two to three hours per week.
What other advice do I have?
I would recommend going ahead with Google Gemini AI, which has great features nowadays. I would rate this product a 9.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 14, 2026
Flag as inappropriateVice President, Seo at idealo Internet GmbH
Inaccurate responses limit effectiveness, yet access to expertise remains valuable
Pros and Cons
- "It is like having an expert at my fingertips for those out-of-scope queries."
- "Google Gemini often gets factual answers wrong, which is problematic."
What is our primary use case?
I use Google Gemini to find answers to complex questions and shorten the time I spend on research for complex topics. It helps me when conducting research that is a bit outside my direct responsibilities, like legal questions or inquiries about the e-commerce market in certain countries. Instead of conducting numerous searches on Google or asking a coworker who might be an expert, I use Google Gemini for those expert inquiries.
What is most valuable?
It is like having an expert at my fingertips for those out-of-scope queries. An expert on my fingertips is a perfect way to describe it. I just use the chat interface, and it has all the standard features I would expect from an LLM chat tool.
What needs improvement?
Google Gemini often gets factual answers wrong, which is problematic. With a lot of knowledge-based questions, instead of just using the knowledge graph from Google or something similar that would have the answer, Google Gemini hallucinates results, and that is very annoying.
For how long have I used the solution?
I have been using Google Gemini in some capacity for nine months.
What do I think about the scalability of the solution?
It is not an issue. Google Gemini scales very well.
How are customer service and support?
I have had no contact with customer support, and I think it is non-existent.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I switched back to ChatGPT because it offers me better answers and better research capabilities.
What was our ROI?
I did not experience a return on investment, and in the end, I stopped using Google Gemini and went back to ChatGPT.
What's my experience with pricing, setup cost, and licensing?
I only have experience as an individual user, and it is super trivial. I make a few clicks, pay with my credit card, and I am done.
Which other solutions did I evaluate?
What other advice do I have?
If you are an Android user and all your data is in Google Cloud, and you are using Google Workspace and Gmail, then Google Gemini is practical because it has access to all your data. However, if you are not on those infrastructures, like if you are an iPhone user or use Microsoft Teams and Outlook, then I would recommend ChatGPT instead. I would not use Google Gemini. Because the product is not terrible, but if you are not part of the Google ecosystem with Android and Gmail, or if you care about factual accuracy, the product is underwhelming. I would rate the overall solution a 5 out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director at a tech services company with 501-1,000 employees
Enables efficient data processing and real-time communication
Pros and Cons
- "Recently, Google Gemini has been very stable, without performance issues, even handling network problems smoothly with a retry."
- "Google Gemini needs more accurate answers and the ability to export data to Excel or Google Sheets."
What is our primary use case?
I use Google Gemini for creating emails, organizing documents, extracting data from large files, summarizing data for final conclusions, and data analysis.
What is most valuable?
Google Gemini handles large PDF files well, extracting and merging data smoothly. It allows the creation of custom chatbots using 'GEM' and provides an experimental search module capable of scanning hundreds of websites to deliver summarized data. Its ability to process large data sets and support real-time conversations with custom prompts is particularly beneficial. Continuous improvement is a key advantage.
What needs improvement?
Google Gemini needs more accurate answers and the ability to export data to Excel or Google Sheets. Currently, I can only export to the Doc app in Google Workspace. Exporting presentations to PowerPoint or Google Slides is not supported.
For how long have I used the solution?
I have been working with Google Gemini for about six months.
What do I think about the stability of the solution?
Recently, Google Gemini has been very stable, without performance issues, even handling network problems smoothly with a retry.
What do I think about the scalability of the solution?
Google Gemini handles multiple PDF files and big files efficiently. However, the cost is a consideration due to foreign currency fluctuations.
How was the initial setup?
The initial setup of Google Gemini was straightforward and easy. I did not face any challenges.
What's my experience with pricing, setup cost, and licensing?
Google Gemini's pricing is reasonable for trial purposes, but the local currency fluctuation makes it challenging for ongoing subscriptions.
What other advice do I have?
I recommend Google Gemini for its user-friendly interface and continuous improvement. However, the price may be a barrier for some users. Overall, I rate Google Gemini as an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at Optimaze Consulting
Impressive text and image generation but customization needs development
Pros and Cons
- "The most valuable feature of Google Gemini for us is its text writing capabilities, which we are using for writing texts and social media posts for our company's social media page."
- "The most valuable feature of Google Gemini for us is its text writing capabilities, which we are using for writing texts and social media posts for our company's social media page."
- "Google Gemini could improve its functionalities compared to other tools like ChatGPT, especially in the customization options, Canvas mode, and web search tools, which aren't as advanced."
- "Google Gemini could improve its functionalities compared to other tools like ChatGPT, especially in the customization options, Canvas mode, and web search tools, which aren't as advanced."
What is our primary use case?
We use AI solutions, primarily UiPath for RPA and various Generative AI tools, to develop solutions and serve our clients.
What is most valuable?
The most valuable feature of Google Gemini for us is its text writing capabilities, which we are using for writing texts and social media posts for our company's social media page.
Additionally, we recently tested its image generation function and found it produces impressive images compared to other tools.
What needs improvement?
Google Gemini could improve its functionalities compared to other tools like ChatGPT, especially in the customization options, Canvas mode, and web search tools, which aren't as advanced.
For how long have I used the solution?
I have been using Google Gemini for almost two years.
What do I think about the stability of the solution?
I would rate the stability of Google Gemini as an eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Google Gemini as a seven out of ten.
How are customer service and support?
I have not needed to contact customer service so far, so I would rate it as ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
We haven't measured the return on investment so far since we use these tools to serve our clients.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty average compared to other solutions.
Which other solutions did I evaluate?
We use various AI solutions including ChatGPT, Mistral AI, Perplexity, Claude AI from Anthropic, and tools developed in-house.
What other advice do I have?
Based on my experience, I would definitely recommend Google Gemini as it is in strong competition with tools like ChatGPT and others.
I would rate the overall solution as seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Principal Data Architect at a computer software company with 201-500 employees
Multimodal capabilities and new use cases accelerate work with efficient context understanding
Pros and Cons
- "The main benefits that Gemini brings to the table include definitely speeding things up significantly, and it is also introducing many new use cases that we were not able to work on earlier."
What is our primary use case?
Right now, the main use cases for Gemini involve mostly doing experimentation on agentic AI use cases, context understanding, making sure that the context is clearly understood, and then in RAG-based applications.
The role that we use Gemini for is mostly doing the heavy lifting on different agentic AI work that we do. For example, context understanding, making sure that it generates the right result, interpreting it, summarizing it, all those things.
How has it helped my organization?
I have seen benefits in terms of enhancing data flow or management within my organization. In terms of Gemini, it is mostly being used to do the agentic AI work.
What is most valuable?
What makes Gemini stand out is the multimodal feature that they introduced. It was one of the first solutions where users can generate images, which is actually pretty cool.
The main benefits that Gemini brings to the table include definitely speeding things up significantly. It is also introducing many new use cases that we were not able to work on earlier. The automation part of it is fantastic.
What needs improvement?
The code generation capabilities in Gemini could be improved. When comparing it against Anthropic, they have better code generation capability.
There are specific features that should be included in Gemini in the future. Code generation exists but sometimes debugging is not as good. For Google-related technology, it works very well, but for other code, it sometimes hallucinates.
For how long have I used the solution?
I have been working with Gemini since it was released, approximately a year ago. I have been using it extensively for different activities through APIs as well as directly through the web interface.
What other advice do I have?
My advice or recommendation to other users who are looking into Gemini is that there are many options available, but from its core capabilities, especially multimodal capabilities, and from the agentic AI framework, Gemini is doing very well from that perspective. On a scale of 1-10, I rate Gemini a 9.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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