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Farhan Faisal Angan - PeerSpot reviewer
Solution Architect at STBL
Real User
Top 10
Robust customer engagement , good lifetime support, and helpful updates
Pros and Cons
  • "The operational management dashboard is easy to use for the customers."
  • "Huawei should improve their threat intelligence."

What is our primary use case?

I am working as a solution architect in my organization. Whenever we design a total network infrastructure, for ensuring the overall network security, we provide the firewall. 

If the client is asking for an internet firewall, we provide them with one. If they aren't using it for the internet, we offer them separate solutions. The reason behind offering Huawei firewall is strictly based on the customer requirements, and sometimes they want the brand. 

We also have a target to meet since we are a partner, so we pitch them.

What is most valuable?

The operational management dashboard is easy to use for the customers.

What needs improvement?

Huawei should improve their threat intelligence. They need to have a more diversified platform and continuously update it with information from all vendors. Without diversified threat intelligence, it is challenging to survive in the market.

For how long have I used the solution?

I have about three years of experience working with the solution.

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Huawei NGFW
May 2025
Learn what your peers think about Huawei NGFW. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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What do I think about the stability of the solution?

On a scale of one to ten, I can give it a seven out of ten.

What do I think about the scalability of the solution?

In terms of scalability, I'd rate it six out of ten.

How are customer service and support?

Technical support from Huawei is a ten. They are frequently engaged with global teams.

How would you rate customer service and support?

Positive

How was the initial setup?

I am not engaged in the implementation part, so I cannot say how complicated it is compared to other solutions to implement or configure.

What was our ROI?

The ROI has been quite good. They offer a minimum of three years, including a warranty. I have seen customers use it for at least five years without any problems. 

For security products, they have a good amount of lifetime support, and some devices will be supported up to 2031. I believe if they provide updates for security patches and software updates for at least six to seven years, it's a good product.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite cheap compared to other NGFWs like Palo Alto or Cisco.

What other advice do I have?

Based on my experience, I would recommend Huawei NGFW to other people.

I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Sohaib Ansar - PeerSpot reviewer
Manager Consulting Services at DWP Technologies
Reseller
Top 20
A firewall solution with advantages like antivirus features, strong encryption, policy implementation and easier installation
Pros and Cons
  • "I am impressed with the product's antivirus features, strong encryption, policy implementation and easier installation."
  • "The tool does not have web functionality. It needs to also have high end firewalls."

What is most valuable?

I am impressed with the product's antivirus features, strong encryption, policy implementation and easier installation. 

What needs improvement?

The tool does not have web functionality. It needs to also have high end firewalls. 

For how long have I used the solution?

I have been working with the product since 2017. 

What do I think about the stability of the solution?

I would rate the solution's scalability an eight out of ten.

What do I think about the scalability of the solution?

I would rate the solution's scalability a nine out of ten. It has no issues with scalability since they have different options. 

How was the initial setup?

The solution's initial setup is easy. 

What about the implementation team?

My clients manage the deployment themselves. 

What other advice do I have?

The product is mostly for enterprises. I would rate it an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Huawei NGFW
May 2025
Learn what your peers think about Huawei NGFW. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
reviewer1388931 - PeerSpot reviewer
Section Head Project Planning and Management. /Lead Network and Security Engineer at a government with 1,001-5,000 employees
Real User
Quite stable with good security and holds its own against other products in terms of functionality
Pros and Cons
  • "The security is good. It's as effective as anything else on the market."
  • "The solution requires a more interactive dashboard. That would make it easier than playing with configurations the way we have to now."

What is most valuable?

We are still really just using the third party NIB and IDS for monitoring. As for the integrated platform, we haven't upgraded the new one.

We've just been playing Huawei initially. Only now are we doing the Huawei firewall call integration and we haven't actually completed that portion yet.

The security is good. It's as effective as anything else on the market.

What needs improvement?

The support could be improved. As we've gone along, we've realized the support is not effective due to the contracts we have. They need to offer more support upfront, no matter what contract you have.

The solution requires a more interactive dashboard. That would make it easier than playing with configurations the way we have to now.

It would be better if upgrading the solution was easier.

The solution needs four-way deployments and dashboard confirmation.

The product should be able to integrate with products like Ansible.

What do I think about the stability of the solution?

The stability of the solution is good. It doesn't crash or freeze, and I don't recall experiencing bugs or glitches. It's reliable. Most of our integrations have been okay.

How are customer service and technical support?

Without a proper contract in place, you can't really access the technical support you need. We haven't been satisfied with the level of service we've received.

Which solution did I use previously and why did I switch?

I'm also experienced with pfSense, Barracuda, and more of Cisco enterprise firewalls, as well as ASA.

I believe that, although Huawei seems to hold its own against most other products, there are features of Cisco Firepower in particular that don't exist on Huawei's solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is okay, however, support comes as a separate contract, and, if it expires, it can cause issues like what we are facing right now, where you need support and you don't have a contract in place and therefore can't get the help you require.

It's costly, in terms of the support contract. We'd prefer a solution that allowed us toe update or upgrade incrementally and had the support there and ready to go.

In our case, as well, it's a whole setup and not just an appliance, which is maybe why the pricing is so high and why we are facing difficulties.

What other advice do I have?

I haven't worked too closely with the solution, so I don't understand its full capacity.

We have an entire Huawei architecture center. We do have equipment on the firewall side, run by Huawei, however, we haven't upgraded so far, we're just doing it to run parallel assistance with Cisco. 

We just need support from Huawei but we have not paid for the support yet, and we're lacking in that space. For that reason, we're trying to run another Cisco solution.

Due to the fact we are a government organization, we need to only use an on-premise solution, although we are planning to integrate into the public cloud.

I'd rate the solution eight out of ten. It's capabilities, at the end of the day, are quite good. However, we prefer Cisco, as it has a very good support system and users can upgrade incrementally more easily.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Azmat_Khan - PeerSpot reviewer
Regional Sales Manager at New horizons computer
Reseller
Top 20
An easy-to-deploy solution that provides excellent features and enables integration with other brands
Pros and Cons
  • "The tool helps us to integrate with other brands."
  • "The IPS feature must be improved."

What is our primary use case?

We use the product as a firewall.

What is most valuable?

All the features are valuable. My customers are satisfied with the solution. The tool helps us to integrate with other brands.

What needs improvement?

The IPS feature must be improved.

For how long have I used the solution?

I have been using the solution for four and a half years. I am working with multiple versions of the tool.

What do I think about the stability of the solution?

I rate the tool’s stability a seven out of ten. Sometimes, we have problems with stability.

What do I think about the scalability of the solution?

I rate the product’s scalability a seven or eight out of ten. Sometimes, we have problems with scalability. Our customers are medium and enterprise-level businesses.

How was the initial setup?

The product is easy to configure and deploy. Our technical people do not see any difficulties in deployment. The deployment takes a few days. Most customers don't buy a single unit of firewall. They buy multiple firewalls.

What's my experience with pricing, setup cost, and licensing?

The tool was cheaper before. Now, there are cheaper firewalls in the market. I rate the pricing a six or seven out of ten on a scale where one is cheap and ten is expensive. We pay a yearly licensing fee for the solution. There are no additional costs associated with the product.

What other advice do I have?

I would recommend the solution to others. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Kibrom Gebrearegawi - PeerSpot reviewer
Network Engineer at Malam Engineering PLC
Real User
Provides good firewall performance and networking operations but could be more stable
Pros and Cons
  • "The most useful feature is the performance of the firewalls and networking operations."
  • "The solution isn't cheap. It's market price."

What is our primary use case?

The solution is deployed on-premises.

What is most valuable?

The most useful feature is the performance of the firewalls and networking operations.

For now, we're using Huawei for small and medium enterprises. They're working excellently for now.

For how long have I used the solution?

I have used Huawei for two years.

What do I think about the stability of the solution?

I would rate the stability as eight out of ten.

What do I think about the scalability of the solution?

I would rate the scalability as 10 out of 10.

How are customer service and support?

Technical support is good. I would rate them as seven out of ten.

How was the initial setup?

I would rate the initial setup as seven out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution isn't cheap. It's market price.

Which other solutions did I evaluate?

We've also been working with Cisco.

We chose Huawei because of a customer requirement.

What other advice do I have?

I would rate this solution as seven out of ten. 

I would recommend the solution to any customer. The performance is good, and it can deliver requirements.

It's an excellent competitive solution that has equivalent and sometimes better features compared to vendors such as Cisco and Arista.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1192233 - PeerSpot reviewer
Information Systems Infrastructure Manager at a comms service provider with 1,001-5,000 employees
Reseller
Can help during implementation, however, offers bad documentation and technical support is not helpful
Pros and Cons
  • "Huawei was able to assist us in the installation of their product. The installation was very fast."
  • "The documentation needs to be improved. When they retire old models, they also retire the documentation. However, if you are still using an older model, you still need access to that documentation. And yet, they go ahead and removed it. It's gone. You are therefore stuck with a device with no documentation and technical support that isn't very helpful as they also remove support assistance as well."

What is most valuable?

Huawei was able to assist us in the installation of their product. The installation was very fast.

What needs improvement?

The usage for the data center wasn't that good. It needs to be improved.

The support is not very good.

The documentation needs to be improved. When they retire old models, they also retire the documentation. However, if you are still using an older model, you still need access to that documentation. And yet, they go ahead and removed it. It's gone. You are therefore stuck with a device with no documentation and technical support that isn't very helpful as they also remove support assistance as well. They tend to use this method to force you into upgrading.

However, even in newer models, we've noticed the documentation isn't the best. It's very limited across the board.

For how long have I used the solution?

We've been using the product for about two and a half years at this point. We started using it somewhere between 2016 and 2018.

What do I think about the scalability of the solution?

The scalability isn't that great. On top of that, if you want to expand, you need to buy more of the product.

90% of the telecommunication equipment in our organization is Huawei, so it has been used quite extensively.

How are customer service and technical support?

Their technical support needs to be much better. We couldn't get help when we needed it. We haven't been satisfied with their level of service.

Which solution did I use previously and why did I switch?

We used to use Cisco's ASA Firewall, however, we discontinued it seven years ago.

We've also stopped using Huawei and are now using Sophos.

How was the initial setup?

The initial setup was pretty straightforward and the deployment was relatively quick due to the fact that we had assistance from Huawei.

What about the implementation team?

We had direct assistance from Huawei.

What's my experience with pricing, setup cost, and licensing?

The licensing was a cause of concern for us. The price ended up being quite high. We weren't expecting it.

What other advice do I have?

We're just customers.

We're using the latest version of the solution.

We haven't been too satisfied with the solution and so we have decided to move from it to Sophos.

I wouldn't recommend the solution. We've had a lot of issues with licensing and support, among other concerns. 

Overall, I'd rate the solution four out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Yi Fang - PeerSpot reviewer
CTO at DCLingCloud
Real User
Top 20
A stable tool that protects an organization’s network and has a good user interface
Pros and Cons
  • "The UI is quite good."
  • "The solution could be cheaper."

What is our primary use case?

I use the product to protect the network.

What is most valuable?

The UI is quite good. I don't need to remember all the command lines, and it's easier for me to update the policies and rules on the firewall.

What needs improvement?

The solution could be cheaper.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the stability of the solution?

The tool works fine. It has been up and running for three years without a single downtime.

What do I think about the scalability of the solution?

Only two people use the solution in our organization.

How are customer service and support?

I have contacted the support team before deployment. The product is quite stable, so I didn’t have to contact support after deployment. I don’t use complex functions.

Which solution did I use previously and why did I switch?

I have used Sangfor. I started using Huawei because the company decided to switch to Huawei.

How was the initial setup?

The initial setup is quite easy.

What's my experience with pricing, setup cost, and licensing?

The product is not expensive. It is moderately priced.

What other advice do I have?

I will recommend the tool to others. I am quite satisfied with the product. Overall, I rate the tool a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1336716 - PeerSpot reviewer
Security Engineer at Multinet Pakistan Pvt.
Real User
Easy to use and the support is impressive
Pros and Cons
  • "I had no difficulty using the Huawei NGFW."
  • "I would like to see an antivirus solution included with the product."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients. We have deployed it to five sites, so far, and the customers use it to protect their data.

What is most valuable?

I had no difficulty using the Huawei NGFW. It is easier to use than some similar solutions by other vendors.

What needs improvement?

The firewall needs to be more configurable.

I would like to see an antivirus solution included with the product.

For how long have I used the solution?

We have been using the Huawei NGFW for more than three years.

What do I think about the stability of the solution?

We have had no difficulty with bugs, glitches, or instability in general.

What do I think about the scalability of the solution?

It is very easy to scale this solution. We have had no trouble with scalability.

How are customer service and technical support?

We have received technical support many times and they are very good. I am very impressed with the support.

Which solution did I use previously and why did I switch?

I have also worked with a similar solution from Sophos and the Huawei NGFW is better. One advantage that Sophos has is that there is antivirus functionality included.

How was the initial setup?

Normally, the initial setup is straightforward. The length of time for deployment depends on the client, their environment, and the requirements. For a basic configuration, we can normally deploy within three to five working days. Sometimes, it will take longer because of the requirements, but the basic configuration should not be any longer.

What's my experience with pricing, setup cost, and licensing?

Licensing fees are billed on an annual basis.

What other advice do I have?

Overall, this is a very good firewall. They provide good support and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Huawei NGFW Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Huawei NGFW Report and get advice and tips from experienced pros sharing their opinions.