We use IBM Cognos for enterprise analytics and reporting. IBM Cognos is an easy-to-use solution that has simple drag-and-drop features.
Provides good enterprise analytics and reporting, but the technical support’s response time could be improved
Pros and Cons
- "We use IBM Cognos for enterprise analytics and reporting."
- "The technical support team’s response time is slow and needs to be improved."
What is most valuable?
What needs improvement?
The technical support team’s response time is slow and needs to be improved.
For how long have I used the solution?
I have been using IBM Cognos for a few years.
How are customer service and support?
The solution’s technical support is not so good. I rate the solution’s technical support a six or seven out of ten.
Buyer's Guide
IBM Cognos
January 2026
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How would you rate customer service and support?
Neutral
What other advice do I have?
The solution's basic use cases are business reporting and data analysis, and it's bundled with most of the products. All IBM products in our region should be promoted more.
Overall, I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
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sharing their opinions.
Updated: January 2026
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Buyer's Guide
Download our free IBM Cognos Report and get advice and tips from experienced pros
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