IBM Customer Relationship Management (CRM) Services offer an end-to-end continuum of consulting and systems integration to help companies achieve a competitive advantage through improved customer relationship management. Experienced consultants help companies find a solution that best supports their unique customer interactions and an integration team provides world-class project management and systems integration. The components of this offering are enterprise-wide, customer-centric solutions that can help companies identify, select, acquire, develop, and retain their most profitable customers.
IBM CRM Services mindshare
As of January 2026, the mindshare of IBM CRM Services in the CRM Consulting category
stands at 4.6%, up from 3.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Consulting Market Share Distribution
Product
Market Share (%)
IBM CRM Services
4.6%
Capgemini CRM Services
10.2%
Wipro CRM Services
7.9%
Other
77.3%
CRM Consulting
Compare IBM CRM Services with alternative products
