IBM Engineering Workflow Management Reviews and Pricing

it_user547389

Product Owner at a tech services company with 10,001+ employees

Nov 17, 2016

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I would like to be able to customize attributes such as story points.

What is most valuable?

Backlog management is a valuable feature.

How has it helped my organization?

It helps in managing my backlog by having a consolidated view of stories, priorities, sprint, story point owners and statuses.

What needs improvement?

There is a lot of scope for improvement, namely:

Loading of content as it is extremely slow.
Customizing attributes like story points since it is not available.
Page refreshes are erroneous which need to be corrected.
An ability to write stories in rich text.

For how long have I used the solution?

We have used this product for two years.

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What do I think about the stability of the solution?

There are stability issues that I have encountered.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How are customer service and support?

I would give their technical support a rating of 2/10.

Which solution did I use previously and why did I switch?

We used a different solution prior to this one and made the shift due to licensing issues.

How was the initial setup?

The learning curve was high as the setup was not quite intuitive.

What other advice do I have?

You should use this product only after the issues mentioned above are resolved.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user321231

Marketing and Sales at a computer software company with 51-200 employees

Oct 16, 2015

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We're able to get an overview of a project's status, but it doesn't allow changes to templates for in-progress projects.

What is most valuable?

It's easy to plan work.

How has it helped my organization?

Easy collaboration between several development teams such as design, development, and testing. It's also simple to get an overview of a project's status.

What needs improvement?

SVN integration
The ability to change project templates for projects in-progress

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

There were issues, but they have been solved.

Which solution did I use previously and why did I switch?

No previous solution was used.

How was the initial setup?

It was easy.

What about the implementation team?

We did it in-house.

What was our ROI?

Project realization has been carried out much faster.

Which other solutions did I evaluate?

No we didn't.

What other advice do I have?

Be careful when selecting suitable project templates, as there's no way of changing it later.

Disclosure: My company has a business relationship with this vendor other than being a customer. We are a business partner of IBM.