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it_user211857 - PeerSpot reviewer
IT Program Manager at a media company with 1,001-5,000 employees
Vendor
Jan 27, 2016
The services to help us migrate our NAS data from an existing EMC VNX system has failed once already with ACL permissions issues specifically on how the V7000U NAS works.
Pros and Cons
  • "The installation and service was very good."
  • "We have not had a good experience with this platform."

What is most valuable?

We have not had a good experience with this platform.

The installation and service was very good. But, the services to help us migrate our NAS data from an existing EMC VNX system has failed once already with ACL permissions issues specifically on how the V7000U NAS works. I have had to involved IBM Global Support by actually contacting high level Vice Presidents. As of January 26, 2016, we have not successfully migrated our NAS data.

How has it helped my organization?

It has not improved anything yet within our environment.

What needs improvement?

They could increase the maximum storage capacity so more disk shelves can be added.

For how long have I used the solution?

We've had it for eight months, but still have not successfully migrated our NAS data yet. Also, it contains drives for AS/400 system and Exchange Archive data.

Buyer's Guide
IBM FlashSystem
August 2026
Learn what your peers think about IBM FlashSystem. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.

What was my experience with deployment of the solution?

Software functionality issues that were not known until our NAS data migration failed. We hit further ACL Permissions issues as well.

What do I think about the stability of the solution?

We have performance and spiking issues of which IBM applied a work-around patch.

What do I think about the scalability of the solution?

There have been no issues with the scalability.

How are customer service and support?

Customer Service:

6/10

Technical Support:

It's average.

Which solution did I use previously and why did I switch?

We switched to Pure Storage because of the way the system performs and does everything in 32K sizing. The IOPS are high and the support and customer server are exceptional.

How was the initial setup?

Fairly simple as it took about two hours to rack and get on-line.

What about the implementation team?

It was installed through one of our partners who did a good job.

What's my experience with pricing, setup cost, and licensing?

We feel that the pricing is fair and the licensing process was easy.

Which other solutions did I evaluate?

We evaluated EMC (which we already had), DELL and HP.

What other advice do I have?

The sales team was great as was the technical team. I now feel the EMC VNX and NetApp are both better NAS systems. If I had to do it over again, I would stayed with the EMC VNX for NAS.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user450228 - PeerSpot reviewer
it_user450228Project Manager / Lead Architect with 51-200 employees
Vendor

You are not alone in having a bad experience with this product.Would be interested to see if IBM resolved this issue for you ?

it_user264465 - PeerSpot reviewer
Arquiteto de Soluções at a tech services company with 51-200 employees
Consultant
Jul 1, 2015
Micro latency of the flash provides real-time information, but it's a little expensive.
Pros and Cons
  • "The most valuable features of all the products are the high performance and micro latency."
  • "Technical Support: Not so good in my country because they only have a few people with great knowledge about FlashSystem."

What is most valuable?

The most valuable features of all the products are the high performance and micro latency.

How has it helped my organization?

I'm a Solutions Architect, so I don't have any from my company, but I do some projects for some clients where the unique performance and micro latency of the flash provides real- time information that is used to make strategic decisions.

What needs improvement?

Because the product is already mature, it doesn't need any improvement.

For how long have I used the solution?

From about two years when IBM first bought FlashSystem. I knew some things about it when it was Texas Memory System,

What was my experience with deployment of the solution?

I didn't have issues with models 900 and v9000, but on previous versions, like the 720, I had some questions.

What do I think about the stability of the solution?

It is stable, because it's use an ASIC in it's development. Therefore, that does the job and it doesn't have software at its core.

What do I think about the scalability of the solution?

It has great scalability.

How are customer service and technical support?

Customer Service:

It's very good because IBM always make sure they have good customer service.

Technical Support:

Not so good in my country because they only have a few people with great knowledge about FlashSystem.

Which solution did I use previously and why did I switch?

I've never used another solution.

How was the initial setup?

The initial setup was very simple, because IBM have a default interface for all their storage systems.

What about the implementation team?

I did the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

It's a little expensive, so it's you need to have a good architect involved to explain it and make sure the project goes well.

What other advice do I have?

Have good knowledge about the clients business.

Disclosure: My company has a business relationship with this vendor other than being a customer. Business partners
PeerSpot user
Buyer's Guide
IBM FlashSystem
August 2026
Learn what your peers think about IBM FlashSystem. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.
908,834 professionals have used our research since 2012.
reviewer1423749 - PeerSpot reviewer
System Administrator at a tech services company with 11-50 employees
Real User
Jan 15, 2022
Fast and reliable backup solution
Pros and Cons
  • "The initial setup is straightforward and can be done in an hour and a half by one person."
  • "IBM FlashSystem is fast and reliable."
  • "The data reduction pool feature sucks and is not recommended for use with heavy workloads."

What is our primary use case?

My main use of this solution is for backup.

What needs improvement?

The data reduction pool feature sucks and is not recommended for use with heavy workloads. I also understand that the APIs don't work well and need improvement. In the next release, I would like to see a better monitoring system for metrics.

For how long have I used the solution?

I've been using this solution for around five years.

What do I think about the scalability of the solution?

This solution is scalable.

How are customer service and support?

The technical support is good.

How was the initial setup?

The initial setup is straightforward and can be done in an hour and a half by one person. 

What other advice do I have?

IBM FlashSystem is fast and reliable. However, we also use Huawei, which is more reliable and has less frequent upgrades. I would rate this solution as eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free IBM FlashSystem Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2026
Buyer's Guide
Download our free IBM FlashSystem Report and get advice and tips from experienced pros sharing their opinions.