Jenkins is an old product, and we encounter performance issues and slow response. Also, some of the plugins are not stable.
Senior Quality Engineer, Cloud Platform Engineer at Belong
A free tool that has broad community support
Pros and Cons
- "The deployment of traditional Jenkins is easy."
- "Jenkins is an old product, and we encounter performance issues and slow response. Also, some of the plugins are not stable."
What needs improvement?
For how long have I used the solution?
I have been working with the product for eight years.
What do I think about the stability of the solution?
I rate Jenkins' stability a six out of ten.
What do I think about the scalability of the solution?
I rate the product's scalability an eight out of ten. My company has 150 users for Jenkins.
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How was the initial setup?
The deployment of traditional Jenkins is easy. I rate cloud-based deployment a five out of ten. It takes half and hour to complete.
What's my experience with pricing, setup cost, and licensing?
We use the tool's free version.
What other advice do I have?
Jenkins has broad community support. I rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Server Engineer at Cellcard
Contains a lot of built-in packages and tools
Pros and Cons
- "Jenkins has a lot of built-in packages and tools."
- "The support for the latest Java Runtime Environment should be improved."
What is our primary use case?
As an administrator, I manage Jenkins. The development team uses it more frequently for automation and CI/CD.
What is most valuable?
Jenkins is a very good automation tool for building and deploying CI/CD. It is a good building tool and is the most popular tool for Java and microservices projects. Jenkins has a lot of built-in packages and tools.
What needs improvement?
The support for the latest Java Runtime Environment should be improved. We usually need support with Java Runtime Environment during the installation and administration of Jenkins.
Jenkins should add support for Java Runtime Environment.
For how long have I used the solution?
We have been using Jenkins in our organization for the past five years.
What do I think about the stability of the solution?
Jenkins is a stable product.
What do I think about the scalability of the solution?
The on-premise solution is used by seven people in our organization, including five people from the development team and two from infrastructure administration. So around seven people use Jenkins on-premise.
How are customer service and support?
So far, I have never raised any support requests for Jenkins. I go through the Google online forum to solve the issues I usually face because it is an open-source deployment tool. However, I can rate it a six or seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup is not that hard. If you are familiar with the Linux system and the Java Console, it is very easy to set up. It is easy to install and deploy.
What's my experience with pricing, setup cost, and licensing?
Jenkins is an open-source tool.
What other advice do I have?
Jenkins is Java-based. Our organization recently upgraded to Jenkins 2.390. We deploy Jenkins into VMware vCenter machines.
We use Amazon Web Services for pipeline automation on the cloud. I would recommend Jenkins to others. Jenkins is a popular CI/CD tool commonly used by DevOps teams. I rate Jenkins an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jenkins
October 2026
Learn what your peers think about Jenkins. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
920,769 professionals have used our research since 2012.
Java Software Engineer (Future Innovator) at Telenor Microfinance Bank (TMB)
A solution useful for interface upload and module deployment
Pros and Cons
- "I am not aware of the available options in the market right now compared to Jenkins, but I am pretty much happy with the service that Jenkins is providing our company."
- "Improvement-wise, I would want the solution's user interface to be changed for the better. In short, the solution can be made more user-friendly."
What is our primary use case?
For the deployment of modules, we use Jenkins in our company.
What is most valuable?
My core work does not involve the use of Jenkins. It is something we use in the deployment process. Basically, the solution is used for interface upload and module deployment.
What needs improvement?
Improvement-wise, I would want the solution's user interface to be changed for the better. In short, the solution can be made more user-friendly.
I feel that Jenkins should make a manual or provide instructions to those planning to use the solution. Our organization has people working in the DevOps team with around ten years of experience. So, people who are fresh graduates would not know how to operate Jenkins. There was an incident in the past in which the organization deleted the production pipeline, and this was because the instructions related to the solution weren’t clear. If the instructions had been provided and the solution had a normal user interface, such an issue could have been avoided altogether.
For how long have I used the solution?
I have used Jenkins for two and a half years. Though I am not very sure, I would say that I am using the solution's latest version. If you consider the technical side of the solution, then we are using in our company the same one being used by YouTube and Netflix.
What do I think about the stability of the solution?
Stability-wise, it's a pretty decent tool. Basically, It's an average product. So, I won't rate it the best or worst, as it's somewhere in the middle. If I was given to choose a better deployment service, I would definitely use that service rather than using Jenkins. I rate the solution's stability a six out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability somewhere between seven to eight out of ten. Approximately five to ten people in my company are using Jenkins. If we plan to get more modules in our company, we will have to increase the number of employees. Currently, we don't have any plans to increase the use of the solution.
Which solution did I use previously and why did I switch?
I am not aware of the available options in the market right now compared to Jenkins, but I am pretty much happy with the service that Jenkins is providing our company.
How was the initial setup?
We get involved in web testing, development, and PROD for the solution's deployment process. However, I am not aware of the core setup process for Jenkins. Also, we are not involved in the pipeline readiness process, as the DevOps team does it. Therefore, I am not aware of how the initial setup was done.
Around five to ten people from the DevOps team are required to deploy and maintain the solution. Also, the deployment model for the solution is a cloud-based one. It only takes approximately five to ten minutes to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
In our company, we do pay for the licensing of the solution.
What other advice do I have?
I would definitely recommend the solution to those planning to use it in the future. Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Automation Engineer at a tech vendor with 10,001+ employees
Easy to learn, straightforward to set up, and has good documentation
Pros and Cons
- "It's very easy to learn."
- "We need more licensed product integrations."
What is our primary use case?
We primarily use the solution for CI, continuous integration, and as a content server.
What is most valuable?
The solution is quite scalable and user-friendly. It's very easy to learn.
The initial setup is straightforward.
It's stable.
The solution can scale.
It has good documentation to help with troubleshooting.
What needs improvement?
The solution needs more support for different Docker setups. Right now, it's a bit complicated. If there were better Docker integration, it would be ideal. Right now, there is no easy plug-in. You really have to explore it a bit more to figure out how to do it.
We need more licensed product integrations. For example, having a licensed integration with Jira would be great.
It is a bit limited in terms of its vision right now.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is stable. Sometimes the host server may be down. However, most of the time, it's stable.
I'd rate the stability nine out of ten.
What do I think about the scalability of the solution?
It's a pretty scalable solution. We find it easy to expand.
We're using it for a large application and haven't had any issues. It's a bit close sometimes; however, it doesn't crash at regular intervals. Sometimes there might be some server down or something that might cause an issue.
I'd rate the scalability nine out of ten.
We have about 300 or more people using the solution. We tend to use the product on a weekly basis.
How are customer service and support?
It is an open-source solution and has good documentation.
Which solution did I use previously and why did I switch?
I've also used Bamboo, which is a bit more user-friendly. It has good integrations and licensing.
How was the initial setup?
The solution offers a very straightforward setup. If you have a little bit of technical knowledge, it shouldn't give you any trouble. I'd rate the ease of setup nine out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is open-source.
What other advice do I have?
We're a partner.
Before using the solution, it is helpful to have some Git or CI/CD experience under your belt. It would help with context when starting to use Jenkins.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Snr Tech Engineer at a transportation company with 10,001+ employees
Provides a single-pane-of-glass view, but error messages need improvement
Pros and Cons
- "When we have manual tasks, we have to depend on multiple technical teams. With Jenkins, we can bring all the technologies together by the click of a button. We can see results without having to depend on different teams. Jenkins makes life easy for the database and DevOps teams."
- "Tasks such as deployment, cloning, database switchover, and all other database missions and tasks are being done through Jenkins. If a job does not go through, at times the error message does not clearly indicate what caused the failure. I have to escalate it to the Jenkins DevOps team just to see what caused the failure. If the error message is clear, then I wouldn't have to escalate the issue to different teams."
What is our primary use case?
We use Jenkins for database products and automation of other applications as well.
What is most valuable?
When we have manual tasks, we have to depend on multiple technical teams. With Jenkins, we can bring all the technologies together by the click of a button. We can see results without having to depend on different teams. Jenkins makes life easy for the database and DevOps teams.
What needs improvement?
Tasks such as deployment, cloning, database switchover, and all other database missions and tasks are being done through Jenkins. If a job does not go through, at times the error message does not clearly indicate what caused the failure. I have to escalate it to the Jenkins DevOps team just to see what caused the failure. If the error message is clear, then I wouldn't have to escalate the issue to different teams.
For how long have I used the solution?
I've been working with Jenkins for two years.
What do I think about the stability of the solution?
On a scale from one to ten, I would rate Jenkin's stability at three.
What do I think about the scalability of the solution?
It is scalable because the Jenkins jobs are in AWS, whereas the deployments are being done on-premises. My understanding is that these will be brought on-premises as well.
We have 10 plus users for the database and application teams. We have less than 50 databases.
What other advice do I have?
If you want to have a single-pane-of-glass view in terms of automation, you can go for Jenkins. It does the job it's supposed to do. Therefore, I would give this solution a rating of seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Software Engineer, Middleware Development at a financial services firm with 5,001-10,000 employees
Provides the ability to write scripts, however it would benefit from improved customization
Pros and Cons
- "The most valuable features of Jenkins are the integration with GitHub, and the automation for deployment."
- "There are some difficulties when we need to execute the DB script."
What is our primary use case?
I am using Jenkins for my automated deployments for one of my projects.
What is most valuable?
The most valuable features of Jenkins are the integration with GitHub and the automation for deployment.
Jenkins has a good user interface, and it is also able to write scripts.
What needs improvement?
There are some difficulties when we need to execute the DB script. I would like to see more simplified and improved customization in the next release of Jenkins.
For how long have I used the solution?
I have been using Jenkins for three months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Jenkins currently meets our needs in terms of scalability. We have 20 users split between two teams that are using the solution.
How are customer service and support?
We use the online documentation for support, it is sufficient and has everything we need.
Which solution did I use previously and why did I switch?
We also use Bamboo. Bamboo is more difficult to use than Jenkins. Jenkins is better with respect to networking.
How was the initial setup?
The initial setup of Jenkins is easy. However, it was easy because I was working with Java and Jenkins is Java-based.
Overall, I would rate the ease of the initial installation of the solution a four out of five.
What about the implementation team?
The implementation was done in-house.
What's my experience with pricing, setup cost, and licensing?
Jenkins is open-source, so it is free.
What other advice do I have?
Overall, I would rate Jenkins a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
President at NewClarity Consulting LLC
If you think it's going to save you money because it's open source, think again
Pros and Cons
- "I like that you can find a wide range of plugins for Jenkins."
- "Jenkins automated the build and test portion of the CI/CD pipeline."
- "Jenkins is an open-source solution, and people tend to stay on the same version for a long time. When you look for an answer on Google, you often find something that doesn't relate to your implementation. The plugins are both the aspect of Jenkins and also one of the worst because the plugins can have different versions, so it's hard to figure out how to solve the problems."
- "I rate Jenkins two out of 10. If you think it's going to save you money because it's open source, think again."
What is our primary use case?
We were developing software, which would get built after we committed to version control. Jenkins would pick it up, build the software, run tests on it, and upload it to JFrog if everything was okay.
How has it helped my organization?
Jenkins automated the build and test portion of the CI/CD pipeline.
What is most valuable?
I like that you can find a wide range of plugins for Jenkins.
What needs improvement?
Jenkins is an open-source solution, and people tend to stay on the same version for a long time. When you look for an answer on Google, you often find something that doesn't relate to your implementation. The plugins are both the aspect of Jenkins and also one of the worst because the plugins can have different versions, so it's hard to figure out how to solve the problems.
For how long have I used the solution?
I used Jenkins for about six months when I worked at HPE. I was at HPE for a year.
What do I think about the stability of the solution?
I wouldn't call Jenkins rock solid. It certainly requires ongoing administration.
What do I think about the scalability of the solution?
Jenkins is scalable. HPE used Jenkins across the entire company, so it had a large number of users.
How are customer service and support?
It's open source, so I guess there are some options for technical support, but I didn't have access to it.
Which solution did I use previously and why did I switch?
I use CircleCI, which is a platform-as-a-service solution. Since I left HPE, I've used App Actions, and I would prefer either over Jenkins.
How was the initial setup?
I didn't set Jenkins up, but I believe it's pretty complex.
What other advice do I have?
I rate Jenkins two out of 10. If you think it's going to save you money because it's open source, think again. Find an alternative, such as GitHub Actions or GitLab.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at HSBC
Pipeline takes code from any versioning system, but solution could be more stable and easier to configure
Pros and Cons
- "With Jenkins, the pipeline will take your code from any versioning system like GitHub or Bitbucket, all the security scans can happen in one go and then all the tests also get run, and you can just build one container in it and deploy it."
- "For this solution to be a 10, it has to be a lot more stable. Maybe the public version of Jenkins is stable, but in our case it's not stable."
What is our primary use case?
We have multiple job templates available. You just need to find the best template for your needs. If you just want to do a Maven build, there will be a more suitable template there. For something else, if you just have one rebuild and you want to deploy it from the server, there will be some other job template available. We have multiple job templates, so we need to configure according to that template and then it's okay.
The solution is deployed on-premises. About 15% of my organization is using this solution. It's basically used by the DevOps engineers. Not all the developers use it.
What is most valuable?
With Jenkins, the pipeline will take your code from any versioning system like GitHub or Bitbucket. All the security scans can happen in one go and then all the tests also get run. You can just build one container in it and deploy it.
What needs improvement?
For this solution to be a 10, it has to be a lot more stable. Maybe the public version of Jenkins is stable, but in our case it's not stable. There is a knowledge record, but you still need to figure out the way to configure it initially. It has to be easier. There should be some indication that an error is not caused by Jenkins.
For how long have I used the solution?
I have been using this solution for a year and a half.
What do I think about the stability of the solution?
Because we are using in-house tools, it's a little bit unstable.
What do I think about the scalability of the solution?
It's very scalable.
How are customer service and support?
We haven't needed to call support. If we have any issues, we contact HSBC's support team or the one who created the template.
How was the initial setup?
Initial setup is difficult. From start to finish, deployment takes an hour and a half.
What about the implementation team?
We are using in-house tools.
What's my experience with pricing, setup cost, and licensing?
Jenkins is open-source.
What other advice do I have?
I would rate this solution 6 out of 10.
I have less knowledge of the raw Jenkins, but Jenkins is doing almost all the stuff that I want it to do, but it's not a 10 because of the difficulties to configure it, to make it work, to do end-to-end, and then the stability.
You should first find out all the requirements that Jenkins is doing. You need to find out if you have any coding issue or if Jenkins has any issue. Now I train people to use it, and normally these are the issues that I find. There are many occasions where there is an issue with code but it's not always that Jenkins is wrong; sometimes it's the code that is breaking.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud & DevOps Engineer at Phoenix analytics
Seamless integration boosts developer collaboration and automation
Pros and Cons
- "I can install Jenkins for integration from multiple developers and automate application delivery, staging, and production environments."
- "I do not have any notes for improvement."
What is our primary use case?
I can install Jenkins for integration from multiple developers and automate application delivery, staging, and production environments.
What is most valuable?
Jenkins is very useful. I can install Jenkins for integration from multiple developers and automate application delivery, staging, and production environments. It's very easy.
What needs improvement?
I do not have any notes for improvement.
What do I think about the scalability of the solution?
The scalability of Jenkins is good.
How are customer service and support?
I never have had to contact their support team for any reason.
Which other solutions did I evaluate?
I also considered using CodeDeploy or Jenkins.
What other advice do I have?
I would give Jenkins a rating of nine on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Tester at SMARTe Inc
Efficient for Pipelines, easy to deploy and reliable solution
Pros and Cons
- "Jenkins is very user-friendly."
- "Performance-wise. This needs to be improved. Not only performance-wise, some functionality or some features can be added to Jenkins."
What is our primary use case?
We're using Jenkins for projects. We just need to run Jenkins pipelines and stuff.
We use iPlus for web application testing automation. Multiple people can work on the same piece of code. Once we push the code to the Git repositories, by default, we need to check if it's working and if the code passes the tests.
If any tests fail, we need to verify the logs in Jenkins. So, those are the main things we do with Jenkins.
What is most valuable?
Pipelines are the most valuable feature. We mostly work on pipelines; it's only because we have to verify the nightly build sign to see whether it is correctly done or not. So, for that kind of function, we usually work on the technical side.
What needs improvement?
Performance-wise. This needs to be improved. Not only performance-wise, some functionality or some features can be added to Jenkins.
Suppose we used to get a notification for part or field test cases. So that can also be improved on the technical side. We can get a notification through email or Slack channel or Teams channel. So that kind of notification also, they can also be improved on the technical side.
For how long have I used the solution?
I have been using Jenkins for six to eight months.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten. I didn't face any crashes. It is hundred percent stable.
What do I think about the scalability of the solution?
I would rate the scalability a nine out of ten. We have multiple vendors, so we care. We are also one of the vendors for this project.
So in our project, we are using almost 20 to 25 members using Jenkins.
How was the initial setup?
I would rate my experience with the initial setup a nine out of ten, where one is difficult, and ten is easy.
Jenkins is very user-friendly.
The time taken for deployment depends on the performance of the engine. Sometimes, it may be slow. Usually, we won't face a performance issue. So, within a fraction of a second or within a fraction of a minute, the deployment can be done.
The deployment depends upon the code. If it is a small piece of code or it's a large piece of code. So it depends on the code.
What about the implementation team?
We have a separate DevOps team for maintenance and other tasks.
What's my experience with pricing, setup cost, and licensing?
This is not open source. It's price-based, for example, premium-based.
What other advice do I have?
Stability-wise, reliability-wise, and performance-wise, it is a good tool.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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