Jotform Reviews

Our company has specific form-filling requirements that mandate the use of a specific PDF layout. JotForm helps us streamline information collection from our clients.

As there are multiple forms that contain the same information (fields) our staff and clients in the past had to manually fill each of the fields. For example, there is a requirement that the address was to be filled in three separate places. JotForm would reduce this rework by autocompleting it for us. We use JotForm's PDF filling feature to reduce duplicate filling. 

JotForm has helped us collect data that otherwise would have been trapped in analogue forms. It has also helped us stay compliant as it allows you to automatically populate fields in a PDF. (It even has a signature field which has been super useful).

There are also custom notifications that help us notify the sales rep when there has been a request. And because there is an API, you can pretty much do anything. 

Centralizing our data has also been very helpful in terms of audits. In the past, it was up to reps to collect and ensure the correct data was being collected. JotForm's response validation has helped reduce the chance for human error.

The "import from PDF" has been a lifesaver for our company. It allows you to upload an existing PDF form and it automatically creates form fields for you! (It's not perfect but still surprisingly accurate). These are all available in the free plan, you can choose the higher tier plans which allow for more forms and submissions. 

If you dont have an existing PDF you can just build one yourself with the PDF designer. Although, I found the builder still a little underpowered in terms of flexibility in the design and positioning of the fields. 

As of writing (June 2020), JotForm appears to be migrating from an older platform and UI. They definitely need to streamline the seemingly duplicate analytics and reports pages. Some of these pages cant even be accessible from the home page (you have to go via an intermediate menu).

Another thing i would like to see improved is the PDF builder. As mentioned above, it is simply not flexible enough in terms of field positioning. They tried to implement the "block" method of design used in many wysiwyg website builders but in my opinion, is not appropriate for PDF forms. 

We have been using this product for about 2 weeks now and we can already see the benefits. 

Stability is decent, a little clunky on less powerful PCs. I haven't seen a crash yet.

Scalability in terms of the number of responses is easily achieved through upgrading the subscription. 

I have not used technical support.

We've been printing out and manually filling out forms in the past. Only due to legal requirements in our industry. Only when the regulators allowed digitally filled forms did we switch.

The initial setup is very simple and intuitive.

As we are currently on the free plan, it is an infinite ROI. Although we are considering upgrading.

There is no setup cost involved, you can simply start off the with free plan. It's not a free trial. If you want to increase your quota, they have monthly subscription plans.

We tried Google Forms as that was the most widely used but it was limited in its options such as signature and PDF form filling.

If you are a small business needing something a little more powerful than Google Forms, use JotForms. 

Our Help & Support webpage use JotForm for the advanced form in a single web page.

The Help & Support form has more than ten different options for the different kinds of issues on our products/orders. When a customer submits the form then the text-fields' data is automatically injected into a CRM application.

This solution has improved our efficiency. When a customer writes their issue on our products/orders, certain text-fields related to the issue appear when the form is submitted to our CRM system. One of the text fields goes to a different CRM query system, and our customer services team can better investigate based on the selected field.

I have found many useful features.

The most valuable feature is the ability to create different selections for different text-fields. The IF condition allows us to show or hide text-fields based on our requirements, and the functionality is extremely useful.

The Advanced Form has all of the important features existing the in JotForm.

The Drag & Drop on the fields object is a bit difficult.

The CSS coding interface could be better.

Better integration with CRM applications like Salesforce would be useful. 

We have been using this solution for more than one year.

Stability is perfect for this solution.

I would rate the scalability of this solution a ten out of ten.

I have not spoken to the support team.

We did use another solution, but we switched because JotForm has a better customization capability for text-fields and functions.

Very simple and easy to set up and integrate on a web page.

I handled the implementation myself.

We have seen ROI through a reduction in the phone call and investigation time, now that specific text-fields are shown or hidden appropriately.

We evaluated WordPress Contact Form 7.

Our primary use case is to gather important case details for more than 200 clients.

Everyone is completing notes faster and more efficiently and the backup capability is great. 

The editing and PDF features are the most valuable features. 

The product could be improved by including "save as we go" notes.

Electronic forms have more utility than just searches or contacts!

When you need a form to facilitate your work, look for several, as there are numerous websites on the subject on the internet. You can go in the most popular, but leave one that has the best features, I'm talking about JotForm, an amazing forms website, and free. I'll explain why:

I needed an electronic form that would facilitate an internal audit reporting job in a standardized way for a team of about 30 internal auditors and have the need for and complexity of an audit involving standards such as ISO9001 with almost 200 questions. Being that not all items are audited in the same area, I needed a form with intelligence to be able to direct each auditor to each area the questions related to the area to be audited, but simply and fast.

Well, with JotForm hands-on, I was able to create a form with all of these needs and standardize how to respond by gaining quality and agility in auditing, and auditors' response to the audit process.

Result: absolute success in the contract, congratulations to JotForm!

Agility in the process of internal audits, ISO standards, and process audits.

• The number of customization items and their features
• Total control over the construction of the form, and 
• How to create.

Make the creator for larger forms lighter and easier to load as it takes time to load large forms, for example, over 100 form elements it takes quite a while to load the elements, and to edit the element options

very stable for launches and creation

Google forms loads very fast, but do not have many customization features like Jotform, so I can not make the customizations that I need in google forms

not rated

appropriate prices;

Google, Survey Monkey, Microsoft, others

that the form builder is lighter, for large forms over 100 boxes of questions, if necessary I can share my form for you to understand how it gets heavier after many issues;