Over the years, I have learned that we always need to keep updating our OS — especially Windows. Any application that sits on Windows needs to be updated. This allows us to better detect and remove any infections. Sometimes, there are a few infections that we can't get rid of. In this case, we have to find another way to clean up the registry; otherwise, we have to reinstall everything again.
In terms of the interface, I prefer something that is simple without so much color.
I have been using this solution for the last 10 years.
Reaching their support team can be difficult. I've dealt with Sophos before; they were quite responsive to our issues.
We are actually going to be switching to Sophos Endpoint Security.
I think the price of this solution is good.
Make sure you are online in order to receive updates. The engine itself doesn't do much without updated data. With updates, you'll be at least 90% protected.
Overall, on a scale from one to ten, I would give this solution a rating of eight.