We are using it to protect our user end. For the server-side, we are using Trend Micro.
Management Trainee Supply Chain Excellence at fatima group
Reliable and straightforward to set up but needs to cover more devices
Pros and Cons
- "It is easy to manage."
- "It is stable and reliable, and we are not facing any major issues regarding the protection of the endpoints."
- "I could be covering more devices, for example, the XDR. If it covered more products, it would improve the XDR."
What is our primary use case?
What is most valuable?
It is easy to manage.
The initial setup is simple.
It is stable.
We have local support available to us.
What needs improvement?
I could be covering more devices, for example, the XDR. If it covered more products, it would improve the XDR.
For how long have I used the solution?
I've been using the solution for three to four years.
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What do I think about the stability of the solution?
It is stable and reliable.
We are not facing any major issues regarding the protection of the endpoints. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
Around 2,000 people use the solution. We do not plan to increase usage.
How are customer service and support?
We have a local company here in Pakistan that we get support from.
Which solution did I use previously and why did I switch?
We also use Trend Micro.
How was the initial setup?
The initial implementation process is easy and very straightforward. It's not overly complex. It only takes one to two days to handle the complete deployment.
What's my experience with pricing, setup cost, and licensing?
I'm not sure about how the licensing works. It may be per user. I'm not certain.
What other advice do I have?
I'm not sure which version of the solution we're using. I don't have that information.
I'm not directly using this Kaspersky solution. The other team is managing the solution, and that's why I don't have much personal experience. I do not manage it directly.
I'd recommend the solution to other users and companies.
I'd rate the product seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Officer at Ideal Group
Plenty of features, reliable, and helpful support
Pros and Cons
- "The most valuable features of Kaspersky Endpoint Detection and Response are all the features. The features have all helped us and most recently malware has been an issue in our company and malware protection has been effective."
- "Since we migrated to Kaspersky Endpoint Detection and Response we have been protected very well."
- "Kaspersky Endpoint Detection and Response should continue to improve its protection while adapting to the changing threat ecosystems. Having more advanced features would be a benefit."
What is our primary use case?
We use Kaspersky Endpoint Detection and Response for threat protection.
How has it helped my organization?
Kaspersky Endpoint Detection and Response has helped our company in many ways. Since we have been using this solution has have not had issues compared to other solutions we have used.
What is most valuable?
The most valuable features of Kaspersky Endpoint Detection and Response are all the features. The features have all helped us and most recently malware has been an issue in our company and malware protection has been effective.
What needs improvement?
Kaspersky Endpoint Detection and Response should continue to improve its protection while adapting to the changing threat ecosystems. Having more advanced features would be a benefit.
For how long have I used the solution?
I have been using Kaspersky Endpoint Detection and Response for approximately four years.
What do I think about the stability of the solution?
The stability of Kaspersky Endpoint Detection and Response is good.
What do I think about the scalability of the solution?
Kaspersky Endpoint Detection and Response is scalable.
We have approximately 250 end-user accounts with ten servers using this solution. we have a combination of people using the solutions, such as IT specialists, business users, operation staff, marketing personnel, marketing team, compliance officers, finance, and general IT personnel.
Next year, we will look at the number of new users, and what's required for the company. The company is in the process of improving the business, opening more and more branches in Ireland. There are another 30 to 40 users to be added to the package in the future.
How are customer service and support?
The support we are receiving from Kaspersky Endpoint Detection and Response has been very good.
Which solution did I use previously and why did I switch?
We were previously using ESET Antivirus and we were having a lot of problems. Since we migrated to Kaspersky Endpoint Detection and Response we have been protected very well.
How was the initial setup?
Kaspersky Endpoint Detection and Response has a simple setup. We deployed the solution in approximately one day.
We have a separate server receiving day-to-day, updates and patches. Then we have in Ireland, a branch network where it is connected. We have an agent server that is connected to the main server. From the main server, it pushes the day-to-day update to the particular agent server. From the agent server, it will push to the endpoint user devices.
What about the implementation team?
We used a vendor support team of two people and our IT team of two for the implementation of the solution.
What was our ROI?
I have not quantified the ROI. However, I was using another solution previously with a potential for user data loss and now I do not experience this. We have been clean since we have been using Kaspersky Endpoint Detection and Response and in this sense, we have received a return on investment benefit.
What's my experience with pricing, setup cost, and licensing?
There is an annual license to use Kaspersky Endpoint Detection and Response. The price overall is a bit expensive when compared to other solutions. There are not any additional fees other than the license.
I rate the price of Kaspersky Endpoint Detection and Response a three out of five.
Which other solutions did I evaluate?
We did evaluate other solutions before choosing Kaspersky Endpoint Detection and Response.
What other advice do I have?
I would recommend others to use this solution.
I rate Kaspersky Endpoint Detection and Response an eight out of ten.
I cannot give a security solution a ten out of ten because the threat stage is always changing and the protection could fail at any time. There is always room for improvement.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Responsable Production Informatique at Nouvelle Cimenterie du Bénin sa
Offers centralized monitoring and has good customer support
Pros and Cons
- "Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features."
- "Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface."
What is our primary use case?
We use the solution to monitor 200-300 equipment.
What is most valuable?
Kaspersky Endpoint Detection and Response Expert offers centralized monitoring where we can monitor everything from a single point. I also like its security and network traffic features.
What needs improvement?
Kaspersky Endpoint Detection and Response Expert needs to include a traffic interface.
For how long have I used the solution?
I have been working with the solution for eight years.
What do I think about the stability of the solution?
Kaspersky Endpoint Detection and Response Expert is very stable.
What do I think about the scalability of the solution?
My company has 200 users for the product. I rate its scalability an eight out of ten.
How are customer service and support?
The tool's customer support is good.
How was the initial setup?
Kaspersky Endpoint Detection and Response Expert's installation was easy.
What other advice do I have?
I rate the product a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Vice President at Abacus Consulting
Helps us to protect from hacking, trojans, malware, and phishing
Pros and Cons
- "I like the tool’s response to malware and trojans."
- "The product should release more frequent updates. The tool needs to improve its scalability as well."
What is our primary use case?
The tool helps us to protect from hacking, malware, phishing, etc.
What is most valuable?
I like the tool’s response to malware and trojans.
What needs improvement?
The product should release more frequent updates. The tool needs to improve its scalability as well.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
The solution is stable and I would rate it a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable and I would rate it an eight out of ten. My company has around 500 users for the solution. We plan to increase the number of users. In the next two to three years, the number of users will be doubled.
How are customer service and support?
I didn’t encounter any issues hence haven’t contacted tech support yet.
How was the initial setup?
The tool’s setup is straightforward. The setup gets completed within a day.
What about the implementation team?
We did the solution’s deployment in-house.
What was our ROI?
We have seen ROI with the solution’s use.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is okay.
What other advice do I have?
I would rate the overall solution a nine out of ten. One IT administrator is enough to manage the solution. You need to regularly update the solution. If you don’t update regularly, then you will have more chances of encountering security threats. You need to also refrain from using unknown software.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network administrator at a healthcare company with 1,001-5,000 employees
Good pricing and a decent security solution for helpful centralized monitoring
Pros and Cons
- "We have a central console and from there you can monitor all workstations via an agent."
- "It does not cover all of our security issues."
What is our primary use case?
We primarily use the solution for security.
What is most valuable?
Overall, the solution is okay.
We have a central console and from there you can monitor all workstations via an agent. The agent is installed on workstations and servers and after that, the agent can contact the central server from which we can see all of the information. We can see if the antivirus has been updated, if the solution has been detecting anything, or if there are any issues, for example.
The pricing is very good. It's quite cheap. It might be one of the least expensive.
What needs improvement?
It does not cover all of our security issues. It's not a complete security solution. We'd like something like CrowdStrike Falcon. We'd like the same features as CrowdStike. If they can have even better features than CrowdStrike in the future, it would be better.
The solution lacks EDR features.
What's my experience with pricing, setup cost, and licensing?
The solution is cheaper than other products. However, it's not as complete.
Which other solutions did I evaluate?
We are looking to evaluate CrowdStrike. We understand that that solution covers more features.
What other advice do I have?
I'd rate the solution eight out of ten. It's a good product, however, it does not cover enough for us. We need something more expansive.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Engineer at Tejoury
Stable, flexible, and well-priced solution
Pros and Cons
- "Version 14.0 comes with an SQL database, which gives great flexibility on control, reviewing logs, and viewing history."
- "There are some issues with EDR's web policy blocking sites that are marked as exceptions."
What is our primary use case?
I mainly use EDR to scan publicly-hosted servers and ensure they get automatically segregated upon detection of any threat.
What is most valuable?
Version 14.0 comes with an SQL database, which gives great flexibility on control, reviewing logs, and viewing history.
What needs improvement?
There are some issues with EDR's web policy blocking sites that are marked as exceptions. Also, recently, some policies have been getting disabled automatically. In the next release, EDR should include a web plugin.
For how long have I used the solution?
I've been using EDR for two years.
What do I think about the stability of the solution?
We haven't had any issues with EDR's stability and have had full uptime over the last two years.
What do I think about the scalability of the solution?
EDR is scalable - we've used it for 500 workstations.
How are customer service and support?
Kaspersky have stopped providing free support, and their default support is only available on weekdays.
How was the initial setup?
If you have all the installers downloaded and prerequisites ready, EDR can be deployed within an hour or two.
What's my experience with pricing, setup cost, and licensing?
EDR is priced on the cheaper side. Licensing for EDR is available on a yearly basis for around 80 SAR a year.
What other advice do I have?
EDR is a very good tool that can be used for a large user base without lag. I would rate EDR eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Product Manager at a tech services company with 11-50 employees
A useful solution for protection, but it sometimes consumes a lot of system resources
Pros and Cons
- "The content filtering options are good."
- "It consumes many system resources, and there should be more EDR details."
What is our primary use case?
We use this solution mainly for protection, but we also have another solution we use for this.
What is most valuable?
The content filtering options are good.
What needs improvement?
It consumes many system resources, and there should be more EDR details.
For how long have I used the solution?
We have been using this solution for one year, and we are using the new version. It is deployed on-premises.
What do I think about the stability of the solution?
The solution is stable. Regarding detection, sometimes it consumes a lot of system resources.
What do I think about the scalability of the solution?
It is scalable. We have not scaled it yet, but our customers use Kaspersky Endpoint Detection and Response, and they have not had any issues scaling.
How are customer service and support?
We have not needed technical support. Instead, we deal with our cases and use Google to solve our problems.
Which solution did I use previously and why did I switch?
We prefer CrowdStrike to Kaspersky.
How was the initial setup?
It is not easy to set up. I believe the cloud version is easier to implement. We only deployed it on three computers, which didn't take much time. It was a bit of a struggle.
What's my experience with pricing, setup cost, and licensing?
It is cheap compared to CrowdStrike. It costs $20 per user.
What other advice do I have?
I rate this solution a seven out of ten. Regarding advice, Kaspersky should work with a signature-less solution only because it's better and does not consume too many system resources. They should not use indicators because some new next-generation antivirus vendors are currently not using IOCs. Instead, they use IOA, which is better. In addition, Kaspersky could be GDPR compliant.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Presales Engineer at Deliver ICT and Telecommunication Technology PLC
Great for high-end security but end-user documentation needs improvement
Pros and Cons
- "The solution provides high-end security that is critical for financial institutions and bankers."
- "Documentation needs to be simplified and improved so that it provides good product awareness for end users."
- "The solution is expensive in comparison to CheckPoint and Fortinet."
What is our primary use case?
Our company uses the solution to provide security protection for clients in higher education and in the Ethiopian financial industry such as bankers and microfinance.
What is most valuable?
The solution provides high-end security that is critical for financial institutions and bankers.
The interface is intuitive with no issues.
What needs improvement?
Documentation needs to be simplified and improved so that it provides good product awareness for end users like the documentation provided by CheckPoint.
Vouchers and training should be offered to enhance the solution's reachability. Certification exams should be accessible and priced reasonably.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Technical support is good and provides well-documented materials.
How was the initial setup?
The setup and installation are not complicated.
What about the implementation team?
Our company implements the solution for customers.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive in comparison to CheckPoint and Fortinet.
Our company purchased a three-year license that included a warranty and technical support.
Which other solutions did I evaluate?
Our company is moving to CheckPoint because we are the only premium partners in East Africa so that increases our market value.
We also like FortiEDR for endpoint securities.
What other advice do I have?
I recommend trying the solution because of its security sensitivities.
I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Scrum Master at Inalpie Enterprise
An easily scalable solution that provides very good security features
Pros and Cons
- "We particularly appreciate how scalable this solution is, as we often need to increase our end-user numbers."
- "The license prices for this solution are quite high."
What is our primary use case?
We mainly use this solution for end user data protection, and cloud security.
What is most valuable?
We particularly appreciate how scalable this solution is, as we often need to increase our end-user numbers.
What needs improvement?
The license prices for this solution are quite high.
For how long have I used the solution?
We have been using this solution for four years.
What do I think about the scalability of the solution?
We have found this solution to be easily and quickly scalable.
How are customer service and support?
The technical support for this solution are very quick to respond when we raise issues with them.
Which solution did I use previously and why did I switch?
We were using a different product previously, but switched to this solution because it has all of the features that we require.
How was the initial setup?
The initial setup for this product was very straightforward. However, deployment times will vary, depending on which client we are working with, and their particular requirements.
What other advice do I have?
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT department at Monetars
Provides great web and DNS protection
Pros and Cons
- "Provides web and DNS protection over https."
- "I switched to Kaspersky because it seemed to work more quickly detecting suspicious files without affecting our work."
- "Could include some additional protection."
- "Everything is automatic on Kaspersky but it would be great if they could add a feature for examining suspicious files."
What is our primary use case?
I'm the head of our IT department.
What is most valuable?
I like that Kaspersky provides us with web and DNS protection over https.
What needs improvement?
Everything is automatic on Kaspersky but it would be great if they could add a feature for examining suspicious files. I'd like the solution to offer additional protection.
For how long have I used the solution?
I've been using this solution for one year.
What do I think about the stability of the solution?
The solution is stable, we haven't had any problems.
What do I think about the scalability of the solution?
In our organization, each department has its own antivirus so scalability is not relevant to us. We only have four users in our department.
How are customer service and support?
I haven't needed to contact technical support.
Which solution did I use previously and why did I switch?
I previously used Avast. I switched to Kaspersky because it seemed to work more quickly detecting suspicious files without affecting our work.
How was the initial setup?
The initial setup is straightforward. We carried out the deployment in-house and it took about a week. We have a manager and a tech person dealing with the solution. We're in a small network environment and we don't need much.
What's my experience with pricing, setup cost, and licensing?
The solution is free for now.
What other advice do I have?
I rate this solution 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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