Service and Support
Kaspersky Security for Mail Server's support receives mixed feedback. Users find technical assistance good with ratings ranging from six to eight, though some describe it as average, noting it can be slow, especially via email. Spanish-speaking users experience challenges due to limited language support. While satisfactory for some, others prefer Barracuda's support. Responsiveness is acknowledged but lacks immediacy, prompting suggestions for quicker service. Overall, some remain satisfied with the level of assistance provided.
Deployment
Kaspersky Security for Mail Server’s initial setup is generally easy and takes roughly a day. Users noted it requires understanding the mail server configuration beforehand. While some deployed it with two technicians, others used a full team including managers and engineers. Deployment can be both on-premises and in the cloud. Installation is described as straightforward, with some installations reportedly taking as little as four minutes. Ratings on the ease of setup are high.
Scalability
Kaspersky Security for Mail Server is recognized for its scalability, with implementation ranging from smaller companies to enterprises using the service for thousands of users. Many companies appreciate its adaptability for varied user counts, such as 2,500, 3,000, and 6,000, indicating robust scalability. Although scalability ratings vary, there is a general consensus of satisfaction among users. Multiple companies plan to expand user numbers, reflecting confidence in its capacity to scale effectively.
Stability
Kaspersky Security for Mail Server is regarded as robust and stable. Users consistently rate its stability highly, with some giving it a perfect score. Regular updates are highlighted, and although not every user finds it flawless, most find it reliable. Stability ratings range between eight to ten, indicating a favorable perception. Some users note that once it's deployed, maintenance is minimal. Overall, users are satisfied with how it functions in stability aspects.