LogicMonitor Reviews

My main use case for LogicMonitor is managing network and switches. We have set up our office in various sites around the world, and LogicMonitor helps us in monitoring the switches, the overall network, the ISP's state, and everything about the network. It's all managed by LogicMonitor.

If there are any alerts or if any switch goes down, we get an instant email through ServiceNow to our mailbox.

The best features that LogicMonitor offers include integration with various platforms and the UI. LogicMonitor has positively impacted my organization by reducing network monitoring time and the overall time spent on reviewing the switches and network-related concerns.

Now we simply rely on the alerts, the emails, the priority of those alerts, the warning, and the severity; everything is managed by LogicMonitor. We don't have to work extensively on it anymore. We rely on the tool and the triggers.

I think if LogicMonitor offered a desktop app or something that can be installed on the machine, it would be really helpful.

Additionally, it times out after every couple of minutes, perhaps 20 or 30 minutes. If there were a way that it could continue running, whether as an app or as a site in the background, that would be helpful.

I have been using LogicMonitor for 2.5 years.

LogicMonitor is stable.

LogicMonitor's scalability is good; it is something that we can work on, and as I already mentioned, we are still working on it.

My experience with pricing, setup cost, and licensing was all feasible; it wasn't that expensive.

My advice to others looking into using LogicMonitor is to go for it and use it; it's worth trying.

Dynamic Service Insights doesn't affect us in any way; it's just that the overall concept of managing the networks is working fine for us. LogicMonitor doesn't help in resolving MTTR; it only manages the network and gives alerts if there is an issue. Once there is an issue, if it's something that can be resolved onsite, we have to send engineers onsite. The ticket resolution is not managed by LogicMonitor. I'm not sure exactly how the cost was saved, but it has helped us in terms of viewing the network from one single tool. We don't have to keep switching from one to another. We have given access to more than 10 or 15 employees already, with two from network and the rest from the other teams.

My overall rating for LogicMonitor is 9 out of 10.

Private Cloud

Microsoft Azure

I am using LogicMonitor for accessing devices in real time to monitor any critical or major alerts. We use LogicMonitor to map alerts to ServiceNow to generate tickets on a real-time basis. This is one of the excellent applications and portals I have used in my career, and it is a strong product for any enterprise, small, or medium-sized company that needs to handle or monitor large-scale devices, cloud devices, or servers.

Regarding the use of Admin AI for diagnosing root causes and orchestrating remediation, I have not yet implemented this. My cloud AI team or ECI AI team may be working on this capability. I need to investigate this further in the future. Currently, I use LogicMonitor for real-time monitoring to check for any critical outages occurring in networks or system servers. I can also fetch reports from LogicMonitor to obtain all the data for a particular client as needed for my company's perspective during data preparation. I refresh reports from LogicMonitor regularly, and I need to check further with my cloud team regarding the AI functionality. As of now, I am not using that option.

I use LogicMonitor for accessing devices in real time and monitoring any critical or major alerts. We map alerts to ServiceNow to generate tickets on a real-time basis. This is one of the excellent applications and portals I have used in my career. It is a strong product for any enterprise, small, or medium-sized company that needs to handle or monitor large-scale devices, cloud devices, or servers.

I can also use the old UI, which is still available to me where the setup is almost the same, although the overall interface is a bit older. Apart from that, there are no issues. We can set up the time zone in the application according to standards, such as EST or any other zone we require.

Based on my experience with LogicMonitor, I dislike a particular design aspect, and I am uncertain whether this design was created by my company or if it is a global configuration. For any particular client, we use network and system or server devices, and these are mapped in the resource or resource mapping group. For those resources of a particular client, we can access all the details, including all thresholds and real-time monitoring. For example, for a client using five network devices and five servers, they may have some ISP circuits or WAN circuits being used by that same client. Whether there is a single circuit or dual circuit depends on the environment or the client setup. We have to search in a different option within the same resource tab to access only those circuit details for all clients. It would be beneficial if there were an option available to add ISP circuit details for a particular client within the same platform, as that would save time accessing it.

When we open a particular monitoring tab in LogicMonitor, we have to open a duplicate LogicMonitor window in the same browser. Based on my understanding, this may be by design, but if it were possible to add those details within the same client environment or client setup in the same tab, that would reduce the time required to access or troubleshoot during any outage. Additionally, I found that LogicMonitor needs some improvement in threshold monitoring. For example, when we monitor a particular device with a temperature issue or high-temperature problem, sometimes I observe that in real time when I log into the device, the temperature shows something that does not accurately match what is displayed on the LogicMonitor platform. That needs fine-tuning.

I have been working with LogicMonitor for the last eleven months.

I have not experienced significant lagging, crashing, or downtime with LogicMonitor during the last eleven months. When I first started using this application, I used it for approximately one to one and a half minutes, and during that time LogicMonitor became unresponsive after refreshing the window. However, it returned to normal operation after that. That is my only experience with such an issue.

I have already mentioned that LogicMonitor is very scalable and useful for large enterprise networks and large enterprise companies. I can confirm that it can be very helpful for all companies.

I have not had to contact technical support yet. I completed a certification through my organization as part of the LM Getting Started Batch 2025 LogicMonitor Basic Training. I learned a lot from that training, including basic modules about LogicMonitor, which was helpful for gaining knowledge. I did contact my company's technical support or Enterprise Tools team when I found some issues such as multiple alerts flooding from LogicMonitor or if an alert had already been removed from the system but still appeared in LogicMonitor, and those issues were resolved. I have not yet contacted any LogicMonitor technical team directly.

Regarding alternatives to LogicMonitor, I can say that in my previous organization at Unify CX, I used PRTG as a monitoring tool, the PRTG Network Monitor. I have also used SolarWinds as a real-time monitoring tool. However, I can confirm that LogicMonitor is one of the best platforms for any organization to use for network, cloud, or system monitoring. It is user-friendly and the overall structural setup is very strong.

Regarding the initial deployment of LogicMonitor, I found it not very difficult, but the setup was quite new to me because I was using it for the first time. Within one or two days, I understood most of it, and as I continued using it more, I gained knowledge about everything, including the setup, access, how to check alerts, alert tuning in this setup, how to check if any alert is in SDT, checking graphs, and all the configurations we have in this setup. It is truly impressive.

LogicMonitor does not require any maintenance on my end. We do not involve ourselves in the maintenance, but there is a team in my organization called the Enterprise Tools Team (ETT). They handle the maintenance portion of the application. We do not have much involvement in it currently.

Regarding pricing, I do not know much about it. I do not have much knowledge about the pricing or how much it costs to a particular organization because I work as a NOC engineer, so my focus is to monitor the network and system components from LogicMonitor on a twenty-four-seven basis. I wish to know more if you want to share that information with me, but I do not have that knowledge currently.

Currently, there is a new UI option that is an advanced UI version for monitoring the application.

Regarding dynamic service insights for real-time visibility, I apologize, but I do not understand what you mean by dynamic service. Could you please elaborate a bit further? As of now, I am not using that service, so I cannot tell you elaborately about this topic. On a scale from one to ten, I would rate LogicMonitor as a nine overall because I cannot provide a ten, as there is always a chance to improve. My overall review rating for LogicMonitor is nine out of ten.

LogicMonitor is used to monitor all security network appliances and system appliances, including servers, Linux systems, networks, appliances, firewalls, routers, and switches. It also monitors cloud infrastructure, including VNet, cloud services, and cloud connectivity solutions such as Azure ExpressRoute, and extends down into individual configurations such as BGP sessions and IPsec tunnels. This monitoring capability serves multiple sectors through a managed service provider model, providing services to finance, real estate, and other industries.

The LogicMonitor alert UI is valuable because it correlates alerts, preventing unnecessary panic by allowing me to review the alert dashboard instead of logging into each individual device or relying on unreliable monitoring tools. LogicMonitor is very reliable compared to many other monitoring tools I have used. Each individual BGP session, IPsec tunnel, and interface is captured accurately, and the logs are highly reliable.

The impact of LogicMonitor on management of service health and business risks is significant. In my previous company, after implementing LogicMonitor, most issues were resolved within one hour without requiring senior engineer intervention, as junior engineers could resolve issues by reviewing the alert information and understanding what occurred.

The remediation functionality could be improved. Given the power of the tool, implementing a one-click option to change configurations via SSH or API access to appliances would be beneficial. The remediation component could also include automation capabilities.

I have been working with LogicMonitor for one and a half years.

Before LogicMonitor, I used a different tool for log search, though I cannot recall the name. The main differences between previous tools I used, such as SolarWinds, and LogicMonitor are that previous tools do not display everything in one dashboard. They typically show a number of devices and alerts, and to see alert details, I had to click through to see more information. LogicMonitor displays everything in one comprehensive dashboard, which prevents me from forgetting what I see when navigating away from a link.

I researched the pricing of LogicMonitor, and it costs around ten dollars per device per month, which is somewhat expensive compared to other products. Some monitoring tools such as Zabbix are free resources but not as powerful as LogicMonitor. For small businesses that want to utilize LogicMonitor and are just starting out with limited customers, a pricing model targeted to this segment would be beneficial, perhaps at three or two dollars per device per month.

LogicMonitor has advanced AI and AIOps capabilities for diagnosing root causes that I have not yet utilized. LogicMonitor has positively impacted my team's MTTR for incidents. When one switch goes down, multiple alerts trigger not only from that switch but also from peer switches. Suddenly, a hundred alerts may appear, but the issue can be narrowed down by identifying the down device instead of processing all the noise. One switch showing as red means I can ignore the other alerts coming from other switches, which is very helpful as the entire team can see this information in one dashboard. I rate this product a ten out of ten.

Public Cloud

Microsoft Azure

My main use case for LogicMonitor is real-time monitoring, alerting, performance tracking, and infrastructure visibility.

In LogicMonitor, I can create a dashboard to monitor proactively, manage alerting, capacity planning, and operational visibility. Our network team monitors bandwidth utilization, device health, and server availability to prevent outages, making this one of the best use cases with LogicMonitor.

LogicMonitor is good for dashboards and reporting, allowing us to easily track the real-time performance of servers and network devices, as well as create custom reports for operational visibility, representing the main cases we are working with.

Day-to-day, I rely on real-time monitoring, which includes monitoring network devices such as routers and servers for CPU utilization and server memory use. Alerts are triggered when server disk usage reaches 90%, which is beneficial for monitoring alert management.

In addition to the aforementioned features, LogicMonitor provides log and event correlation, helping to correlate logs, alerts, and metrics for troubleshooting. It aids in investigating application slowdowns by checking logs and CPU spikes together, supporting day-to-day operations through real-time monitoring, alerting, dashboard, reporting, auto-discovery, topology mapping, and proactive infrastructure management.

In our organization, LogicMonitor is deployed to provide centralized monitoring of infrastructure, network devices, server applications, and cloud resources, allowing us to monitor routers, switches, and servers from a single platform while enabling proactive alerting and operational visibility across hybrid IT environments.

The best features of LogicMonitor include alerting and escalation, triggered when CPU utilization exceeds 90%. Additionally, topology mapping provides visual dependency mapping of infrastructure, mapping relationships between servers, network devices, and applications, leading to faster issue detection and troubleshooting, along with centralized operational monitoring.

LogicMonitor has positively impacted our organization by allowing early detection of memory spikes on production servers, enabling the team to resolve issues before they affect service, and making day-to-day work much less stressful for us.

LogicMonitor helps improve outcomes, including improved infrastructure uptime, faster issue resolution, and better visibility across servers, network devices, and cloud resources. In terms of metrics, I can point to uptime percentage, availability of servers and network devices, and faster incident resolution times, as well as a reduction in the number of monitoring-related incidents.

In terms of improvement, I suggest that the pricing could be on the higher side for smaller organizations, advanced customization has a learning curve, and alert tuning may require initial optimization to avoid too many alerts.

Areas for improvement include optimizing alert noise, enhancing dashboard customization, increasing pricing flexibility, and reducing the learning curve for new users.

I have been using LogicMonitor for 24 months.

LogicMonitor is a stable and reliable monitoring platform that supports continuous monitoring of infrastructure, networks, and clouds with strong uptime and consistent performance. Specifically, my team uses LogicMonitor daily to monitor servers, routers, network devices, applications, and cloud resources with minimal operational disruptions.

The customer support is very good.

Previously, we used SolarWinds, and the reason for switching was that we could not access real-time dashboards or monitor servers, routers, switches, and CPU utilization effectively, which is why LogicMonitor has proven to be a much better platform for our needs.

The use of LogicMonitor significantly helps save time and reduce downtime in our organization.

Our pricing and setup costs are organization-specific and based on company deployment across network areas. The pricing model is subscription-based.

Before choosing LogicMonitor, we evaluated SolarWinds.

I advise others looking into LogicMonitor that it is a very good platform.

LogicMonitor is a strong choice for any organization seeking proactive monitoring, centralized observability, and improved operational visibility across the IT environment.

I would rate this review 9 out of 10.

Hybrid Cloud

Other

I primarily use LogicMonitor as a centralized infrastructure monitoring platform, which helps me to identify performance issues, outages, and capacity bottlenecks before they impact the users. It is basically used for monitoring servers, network devices, cloud infrastructure, storage systems, and similar infrastructure components.

LogicMonitor offers standout features such as agent-plus monitoring, easy scalability, multi-vendor support, and cloud monitoring integrations, which are valuable features. LogicMonitor has positively impacted my organization by improving scalability, allowing me to expand monitoring from a small environment to a large, cloud-based infrastructure without any changes in the architecture. It also supports enterprise operations effectively.

Since using LogicMonitor, I have improved infrastructure visibility, which has resulted in faster incident response, reduced downtime, better capacity planning, and a significant reduction in manual monitoring efforts, providing me with substantial benefits.

LogicMonitor has a few areas that need improvement, such as more simplified customization for advanced monitoring, better pricing flexibility for smaller organizations, improved reporting templates, and an easier onboarding process for beginners.

I have been using LogicMonitor for the past four years.

LogicMonitor is reliable and stable.

LogicMonitor is scalable and very good at monitoring and capturing the alert systems, with alerts configured based on threshold anomalies and device groups, making it one of the strongest features.

The support team is good, but the response time is low; they need to focus on improving the response time.

I have not used any other solutions previously. LogicMonitor is the only tool I have used.

The challenges I faced during the deployment of LogicMonitor include fine-tuning alert thresholds, reducing alert noise, and customizing monitoring for some legacy applications.

The challenges I faced in gaining complete visibility across my hybrid infrastructure include fine-tuning alert thresholds, reducing alert noise, learning the platform's advanced configuration options, and customizing monitoring for some legacy applications.

There is a good return on investment, as I have saved a lot of time and can monitor all alerts with fewer employees thanks to LogicMonitor, which has definitely saved money.

The pricing part is taken care of by my accounts team, so I do not have the details.

I did not evaluate any other options.

I have utilized the Dynamic Service Insights feature in LogicMonitor, which has improved root cause analysis by quickly identifying the affected dependency chain, resulting in faster incident response, reduced mean time to resolution, and better visibility for management and operation teams to understand service health, leading to better risk assessment during outages or performance issues.

The faster response time and reduced MTTR have been noticeable, although I do not have the exact numbers.

I have not used LogicMonitor's Edwin AI for diagnosing root causes or orchestrating remediation.

I have not used the autonomous learning feature of Edwin AI.

I would rate LogicMonitor a seven out of ten. My advice for others looking into using LogicMonitor is that they can proceed with this particular tool as it is a good tool for monitoring systems and a stronger option than other monitoring tools available.

Private Cloud

Microsoft Azure

My main use case for LogicMonitor is to have visibility on the servers in our network, various networks, and cloud resources.

I use LogicMonitor to look at various logs, and I have used the logs that I have obtained from LogicMonitor to pinpoint issues and fix them.

The dashboards are really very helpful and they can be customized, which helps us.

I think agentless monitoring and the dashboards are my favorite features. With agentless monitoring, there is no need to install software on every device, and that cuts down time because we have a lot of devices. The dashboards are customizable, so various teams and roles can use those dashboards in a way that suits their needs.

When I see things in real time, I am able to get to them faster. When there is any kind of issue on any of our various servers, because we have many servers in our environment, seeing things in real time is very helpful.

It has had a solid impact and has helped us to resolve issues faster with everything in real time and the alerts. Some noticeable changes could be how our dashboards look and how we are able to see things in real time.

LogicMonitor has a very steep learning curve. The user interface sometimes can feel unintuitive. The mobile app has some limitations.

The only challenges we have are sometimes the setup, which can take some work to avoid too much noise. When we need support, they have been helpful.

I have been using LogicMonitor for three years.

LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think LogicMonitor works well.

I am not sure what we used before, as it might have been before my time. I do know that we switched because whatever we were using before was not functioning in a positive way.

There was DataDog that we looked at, and I thought LogicMonitor was better.

The pricing was a bit high. The setup was pretty fair.

I have seen a positive return on investment. I cannot give specific metrics, but it has definitely saved time for my team.

I gave LogicMonitor an overall review rating of 8.

On-premises

My main use case for LogicMonitor is to monitor our client environments, which includes servers, websites, and similar resources.

In my daily work, I monitor all kinds of servers and websites through LogicMonitor. It depends on the particular use case or the client requirement, and it involves all kinds of alerts related to the resources that a computer uses: CPU, memory, and networking.

I don't think anything unique exists about my main use case for LogicMonitor; anyone who uses LogicMonitor uses it in the same way, with only the types of alerts configured being different.

LogicMonitor has positively impacted our organization by reducing our volume of incidents that we work on. Proactive monitoring has definitely improved, but false alerts keep on coming.

I don't have any numbers to share, but I can say, with my experience, the incident volume has dropped by about 30%, maybe more.

The best features that LogicMonitor offers include its UI and the report creation feature. I appreciate how it gives you reports in terms of how it has monitored something, such as CPU usage over a week.

I find the UI of LogicMonitor is pretty good compared to other tools I've used, and we do use the reports for internal reviews and root cause analyses. I find it very clean.

LogicMonitor tends to continuously ping the servers and the environment, which can create a lot of false alerts. Another thing is that it is not very good for application monitoring.

LogicMonitor can be improved by reducing the number of false positives it generates and by enhancing the application monitoring part, which does not work well; Dynatrace still dominates the industry for that.

I have been using LogicMonitor throughout my career for three years.

LogicMonitor is stable.

LogicMonitor's scalability is good, and it is scalable.

The customer support for LogicMonitor depends on the plans that you have.

Previously, we used Zenoss, which was irrelevant, and that's why we switched to LogicMonitor.

I don't have any numbers to share, but I can say, with my experience, the incident volume has dropped by about 30%, maybe more.

I do not manage the pricing, setup cost, and licensing for LogicMonitor.

My advice to others looking into using LogicMonitor is that it's a good tool to use, and if you don't have any monitoring for applications, you can definitely go for it. I would rate this review a 7.

Public Cloud

Other

My main use case for LogicMonitor is infrastructure and cloud monitoring.

A specific example of how I use LogicMonitor for infrastructure and cloud monitoring includes servers with multiple operating systems, whether Linux or Windows, and in the cloud, the three main providers: GCP, AWS, and Azure.

The best features LogicMonitor offers are agentless monitoring and a SaaS platform.

The agentless monitoring feature benefits my team by reducing overhead from an administration perspective.

LogicMonitor has positively impacted my organization by enabling us to detect issues quicker and respond to failures quicker. We are now aware of issues significantly faster than previously, and my team can detect and respond to issues at a much faster rate.

LogicMonitor can be improved by having better dashboards and better reporting.

I have been using LogicMonitor for more than five years.

LogicMonitor is stable.

The scalability of LogicMonitor is good, but it is challenging to have to spin up additional collectors all the time.

Customer support is good if I get hold of a premier support agent first.

I would rate the customer support a seven on a scale of one to ten.

My experience with pricing, setup cost, and licensing is that the licensing model has changed and is very confusing as it currently stands and overly complicated.

My advice to others looking into using LogicMonitor is to assess that it meets your current needs and not be overwhelmed by the features or future needs. Also, look very closely at scalability, how your business plans to scale, and what you actually want to achieve from the monitoring.

LogicMonitor is deployed in my organization through both public and on-premises infrastructure.

I have not utilized the Dynamic Service Insights feature for real-time visibility.

Hybrid Cloud

Other

LogicMonitor is primarily used for observability.

The features I have found most valuable in LogicMonitor are correlation, dashboards, and reporting.

Because we are now a structured managed services organization using one common platform for observability, we have seen significant benefits from using LogicMonitor. Mean time to resolution has reduced with LogicMonitor, and mean time to troubleshoot or average time to troubleshooting has reduced considerably.

There is substantial room for improvement with LogicMonitor. The industry is moving towards agentic automation, which we have not yet fully explored. We are currently building agentic automation in-house on top of LogicMonitor. Agentic AI is an additional feature I would like to see in the future to make it closer to a perfect score.

LogicMonitor has been used in my organization for the last one and a half years.

I am satisfied with the LogicMonitor solution so far.

I estimate approximately 70 to 80 people are using LogicMonitor in my company.

Nobody has complained about anything regarding the technical support, so it should be good.

I have worked with almost every solution in the observability space before LogicMonitor.

LogicMonitor helped us to set up the platform initially.

We purchased LogicMonitor directly from LogicMonitor.

It is difficult to commit to a return on investment figure at this time. That number is with my counterpart and not with me, and they can tell you what the ROI is.

The pricing of LogicMonitor is reasonable compared to others, and I find it to be fine.

When comparing price to feature ratio, LogicMonitor is a much better product compared to Datadog. Additionally, our team had some existing skills with LogicMonitor to start.

LogicMonitor tools are still being used in my organization. Our company is using LogicMonitor, and I am the consulting head. We want to use LogicMonitor's Edwin AI for diagnosing root cause, but that feature is not yet available. We are not yet using the autonomous learning feature of LogicMonitor. We are a partner of LogicMonitor and also a customer, and we have purchased all the licenses for our managed services. I would rate this product an 8 out of 10.

Public Cloud

Amazon Web Services (AWS)

LogicMonitor automation is outstanding, as it automatically detects new systems on our server and sets them up to protect against security threats. It lets our team spend more time on important projects instead of tedious, repetitive tasks and helps us avoid costly mistakes.

It keeps our system secure and bug-free. It stops outside access to our systems immediately. Automation has reduced the manual work significantly, which lets our team members focus on more strategic projects instead of repetitive tasks.

It's easy to use even for non-technical users. It gives us live cost tracking. It is scalable and grows with us. It alerts early in case of any issues or threats.

It has limited access to financial resources.

I have used the solution for four years.

We did not use any other alternative other than LogicMonitor.

LogicMonitor has helped us with a lot of issues, including budgeting and security issues, so I would highly recommend it.

We considered Dynatrace.

The alerting automatically creates and routes tickets in our ITSM system, which saves us a ton of manual work.