LogicMonitor Reviews

My main use case for LogicMonitor is monitoring the network devices in the environment. For example, I monitor switches, UPS, routers, network devices like internet service providers, and all kinds of network devices. I also segregate sites and devices by adding them into user groups and checking if any specific site went down to monitor it through LogicMonitor. I also check the configuration of the devices and have multiple uses for the platform.

The best features LogicMonitor offers are real-time updates on the devices and their health status, with all information available at one site. I can log in on the device from the tool only. When I mention real-time updates and being able to log into the device from the tool, it gives a full view of the devices so that I can rectify issues quickly. LogicMonitor has impacted my organization positively by reducing the troubleshooting time and providing real-time monitoring of device health to keep the devices up and running. There is a significantly decreased response time. Before using LogicMonitor, it used to take 20 to 30 minutes to rectify an issue, but now it takes around 15 minutes.

I think LogicMonitor can be improved by including AI capabilities and putting suggestions such as if a UPS is down, there might be a power issue, or if only a switch is down, maybe check the cable. The platform could check routing issues and add suggestions on the device itself about what the issue might be to summarize the problem. Regarding LogicMonitor's AI capabilities, I think its governance and security are in initial phases, so reliability is low. Regarding the accuracy and reliability of LogicMonitor's AI output, I would rate it at 80 percent.

I have been working with LogicMonitor for two and a half years.

I had a great experience with LogicMonitor. I give this product a rating of 8.

My main use case for LogicMonitor is monitoring our network infrastructure, tracking device performance, and identifying connectivity problems before they affect our operations. Since we have many branches and numerous network devices, we need software that provides centralized visibility into all our networking infrastructure. LogicMonitor gives us that centralized visibility.

One of my main responsibilities is using LogicMonitor to monitor routers, switches, firewalls, and network access points. LogicMonitor helps me collect performance metrics through SNMP, APIs, and its collectors. With the information I have collected, I can monitor CPU utilization, memory usage, bandwidth consumption, packet loss, and latency. I can also see which devices are connecting, which ones are not connecting, and which ones are slow.

Another important use case I have is network topology. LogicMonitor does mapping for us by automatically discovering network devices through IP scans. This is important because I can visualize Layer 3 of network relationships easily.

A specific situation where LogicMonitor helped me proactively solve a connectivity problem before it impacted our operations happened two days ago when we received an alert. LogicMonitor provides excellent anomaly detection capabilities.

In our work, we configured thresholds for metrics such as CPU usage spikes, latency, and packet loss. LogicMonitor alerts us when something is wrong. Two days back, we received an alert about latency in our devices. When we got that alert, we were able to come and fix the problem immediately. We could solve the issue because of the alerts that were triggered by LogicMonitor.

LogicMonitor has positively impacted our organization by helping us reduce network downtime and identify problems earlier. We now spend less time troubleshooting issues manually. Instead of waiting for employees at different branches to report connectivity problems, we receive alerts when routers or switches are offline. This allows us to respond before a problem significantly affects our network operations. LogicMonitor has also reduced the time my network team spends checking devices manually because we have a centralized dashboard that automatically monitors them.

Since using LogicMonitor, we have achieved specific outcomes including a reduction in network troubleshooting time. We spend significantly less time compared to what we were spending initially. We also see faster identification of network performance issues because LogicMonitor can detect latency and identify network issues that we can solve. We have also reduced the time spent on routine network monitoring.

The best features LogicMonitor offers include network discovery, which is one of my favorite features because of how it automatically discovers network devices, even those I do not know are connected to my system. It can discover them by using SNMP. Another favorite feature is the network topology mapping. I appreciate it because this topology feature helps me understand how my network devices are connected. This is important since we have many branches that can experience connectivity problems. If my network is well-mapped, I can follow network relationships and identify which device or connection might be causing the issue.

I also want to mention NetFlow traffic analysis. While not more important than network discovery and topology mapping, NetFlow is also useful when investigating bandwidth problems. I can identify which applications, devices, and IP addresses are consuming the most bandwidth. For example, when employees report slow access to our application due to internet connectivity issues, I can investigate the traffic pattern and determine whether network congestion contributes to the problem.

The network discovery feature has helped me significantly in my day-to-day work by revealing details about network devices we did not know existed. Because we have many branches and a large network infrastructure, I do not always know if a device belongs to my infrastructure. This network discovery feature helps me discover routers, IPs, firewalls, and switches that are connected to my server or network infrastructure.

LogicMonitor's monitoring is good, reliable, and scalable, but sometimes identifying the exact cause of a network issue requires significant effort. For example, when we detect high latency, I do not know if the problem comes from a router, firewall, an ISP connection problem, or an application issue. I believe LogicMonitor should provide more attention to troubleshooting and offer more detailed root cause analysis, which would be more helpful.

Additionally, the learning curve for new users can be challenging. Our new team members need considerable time to understand collectors and data sources. More practical tutorials and guided examples would make onboarding easier and reduce the learning curve for new users.

I have been using LogicMonitor for two years.

On a scale of one to ten, I would rate LogicMonitor nine out of ten.

I chose that number because LogicMonitor is truly helpful in terms of merit and impact on how my monitoring has become easier by tracking device performance and connectivity problems. I did not give it a perfect ten because of issues with the learning curve since my network team spent considerable time trying to learn it and figuring out how to add devices and collectors. I would have given it a higher rating if the learning curve was more straightforward. Additionally, there are issues with troubleshooting, and those factors contributed to my rating of nine.

LogicMonitor is our network and systems monitoring tool. It is primarily for our on-premises infrastructure, including firewalls, routers, switches, servers, both physical and virtual, storage systems, and anything in between. We do a little bit with SaaS solutions and cloud, but LogicMonitor really shines for on-prem solutions.

Primarily, it determines when a server is up or down. It is also helpful to correlate multiple different alerts together. If I see one server down at a branch location and I can go in and quickly check that the router is also down, that would tell me the circuit or the power is probably out at that location. This helps me narrow down what I need to work on.

It is a really solid tool for the on-premises, physical and virtual infrastructure. I have had nothing but good things to say about it, and it has been a pleasure using it for those use cases.

I love the idea of how the monitoring scripts are built. LogicMonitor is made up of Logic Modules with different types. Primarily, users work with data sources. The Logic Modules are written in Groovy programming language. The script goes out and does whatever it needs to do to authenticate, which may be a custom situation for every type of different device. It authenticates, and within the logic of the script, it knows how to pull the data and output it to standard out in a standard format.

This is really powerful because it allows you to look at the code that LogicMonitor's own engineers have written for all of the various different out-of-the-box solutions. For example, with VMware vSphere, they have probably a dozen Logic Modules. If you need to troubleshoot, or if the Logic Module does not work exactly as needed, you can go in, look at the code, and fork that Logic Module to adjust the Groovy code to do exactly what you need.

I was able to create ping monitoring of every virtual machine in our vSphere instance. I did not want to pay for a separate LogicMonitor license for certain servers where I only needed to know if they were up or down. I built a custom Logic Module that operates off of all the VM instances within Vcenter and performs a ping every minute. We use that primarily to determine up-down status for all of our VMs.

For our colocation facility, which has an API, we wanted to monitor certain events, such as when someone enters our cage. I wrote a custom event source which queries the API periodically. It looks for new entries into our cage, and if it finds one, it creates a LogicMonitor alert that gets delivered to all proper stakeholders so we know when someone enters our secure location.

The hardest part about LogicMonitor is its current support for cloud, SaaS, and container monitoring. The on-premises network monitoring tools are stronger than some of the more modern things we need to monitor in the IT landscape. With cloud monitoring, all metrics are pulled directly from Azure, whatever Azure provides. There is not really anything custom. There are no Groovy scripts or anything custom that can be customized for cloud monitoring.

The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments. LogicMonitor does not shine as well in these more modern IT systems.

The product is not as mature in these areas. During our trial, I developed quite a list of different issues and bugs. While we could deal with or work around each issue individually, the combination of all of them together made me less excited to move forward with a monitoring product for containers. Being that it was a separate cost requiring procurement, we opted not to proceed at that point. We are still in the market and looking around. We may do another trial of LogicMonitor container monitoring in the future, but it is not number one on our list.

I have been using this solution for at least five years.

It is very stable. I have never seen LogicMonitor itself go down. I have seen issues where our collectors stop working, but I think that is potentially due to issues with our own infrastructure and not necessarily their software. In terms of their cloud-hosted portion, it is extremely solid. I have never had any issues with it.

Their model assigns monitor devices to a collector, and you can scale out collectors as much as you want. They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost. As your company grows, you are able to scale effectively by just deploying additional collector machines.

Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the few times that I have had to open a ticket, they have been helpful. I have found that they are less likely to want to jump on a call. I appreciate when support at other companies is quick to say, "Let's jump on a Zoom call and work it out." With LogicMonitor, they really want to try to keep the conversation over email and tickets as long as possible. Sometimes that can prolong the support experience, but overall, the support experience was good, and I usually always got what I needed from the support engineers.

Positive

We did not have previous solutions. We might have evaluated one or two options, but it was primarily LogicMonitor because some team members had prior experience at previous employers and there was not really anything else that caught our eye or that we thought was worth looking at.

I do not have any specific metrics because we do not record that information, but I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.

We have felt improvements in our ability to solve problems quicker and diagnose issues faster. Overall, it makes our jobs easier, though I do not have any hard numbers to share.

If you need a traditional on-premises monitoring tool for your physical and virtual infrastructure in your own data center, it is a great solution. If you are primarily a public cloud user, you should probably look at another solution.

On a scale of 1-10, I rate this solution a 7.

On-premises

Microsoft Azure

My main use case for LogicMonitor is monitoring almost all devices, including servers, VMs, data backups, network endpoints.

A primary use case for LogicMonitor is in hybrid environments, specifically in Microsoft ecosystems for monitoring servers and VMs by collecting performance metrics such as CPU, memory, disk, network latency, application throughputs, and to help avoid downtime and performance degradation by spotting trends and anomalies.

LogicMonitor allows me to model key business services, define underlying infrastructure components such as databases, networks, and applications, and helps me to show the health of services based on the health of its parts. It gives me business connection awareness so that my team and I can instantly see if a service used by customers or our own staff is impaired and be quick to identify the root cause component.

The best features LogicMonitor offers include metrics that are automated discovery and monitoring, which is the biggest time saver. Once you deploy the connector in a network, it automatically discovers devices and applies the appropriate monitoring templates, which are the modules, and eliminates almost all manual configuration work, so we don't have to write scripts to monitor new servers or devices, and everything shows up on the dashboard for monitoring.

The unified dashboarding and customization are highly flexible, allowing me to create everything from high-level executive views to deep dive technical troubleshooting views. The pre-built LogicModules are good out-of-the-box, and although there are many, they are a time saver.

LogicMonitor has positively impacted our organization by especially improving service reliability and user experience. The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users. When an incident occurs, we can use the topology maps to pinpoint the root cause in minutes instead of hours, minimizing business disruption. The strategic alignment and risk management has made our IT become a business partner as opposed to just a cost center.

I wish the user interface would be customizable to allow users to create personal context-specific workspaces to hide irrelevant data, rather than trying to have a one-size-fits-all interface. This would go a long way, as would introducing a usage-based pricing model for data ingestion, per GB of metrics or logs alongside a device-based model similar to New Relic, which would be more attractive for cloud-native companies with dynamic infrastructure.

While dynamic alerting is great, the overall alerting system can be complex to configure. If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.

I have been using LogicMonitor for three years now.

LogicMonitor is stable, 100%.

LogicMonitor's scalability is very satisfactory.

Customer support is on point and very well trained. I have interacted with their support team and had a good experience.

Positive

I previously used DataDog but switched due to the complexities and pricing.

We switched from DataDog to LogicMonitor because of the complexities, pricing model, and predictability. LogicMonitor gave us a device-based pricing model that is highly predictable for our organization, which is key.

I had a few challenges with pricing and setup cost, but with the help of their sales executives, we were able to have a straight path on what to purchase and get. We used the core pricing model which was device-based licensing, straightforward, although the complexity and unpredictability of cloud resources made it harder for us to go for cloud, but we had a smoother experience with the help of the sales executives.

The return on investment focuses on risk mitigation and operational efficiency to enable the business to run. The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.

From the time we started using LogicMonitor, it has reduced downtime significantly to about 60-70%, and in terms of business operations, the time to recover and time to get users up and running has reduced dramatically, almost 60%. It has enabled us to prevent more losses, saving the organization about $60,000 over the past year, had those incidents occurred.

Before choosing LogicMonitor, we evaluated Sentinel, which was too expensive, and another major player, but we wanted something that had cost predictability.

I would advise others looking into using LogicMonitor that if they are looking for something stable regarding stability and price-wise, they should consider it. On a scale of 1-10, I rate LogicMonitor an 8.

On-premises

Other

LogicMonitor helps me with proactive monitoring and faster incident detection, allowing issues to be automatically monitored and action to be taken quickly without waiting for a user to report them.

For a specific example of how LogicMonitor has helped with proactive monitoring and faster incident detection in my work, we use it for proactively monitoring our servers and main applications. It helps us track these systems, and if anything comes up, it flags it immediately. We track CPU, memory, and application performance, which helps us investigate issues quickly and resolve them as soon as possible.

I also want to add that LogicMonitor alerts when it detects latency, which is part of my main use case.

The best features LogicMonitor offers include the alerting system, which is amazing and helps tremendously, and I also feel that the dashboards are valuable.

What stands out about the alerting system is that the dashboards provide a clear idea of how the system is functioning, offering clear visibility into our infrastructure.

For the alerting system, it helps that we do not have to wait for a user to report an issue. We get alerts quickly and can resolve the issue as soon as possible, which provides significant value.

LogicMonitor has positively impacted my organization by improving visibility and incident response time, as the team does not have to spend much time manually troubleshooting. This allows issues to be solved earlier and provides better return on investment on our product.

I can share that the incident response time has reduced significantly, and we spend considerably less time on troubleshooting now.

I think LogicMonitor can be improved by having alert prioritization. Sometimes important alerts get delayed while unimportant alerts come through, so prioritization would help address this issue.

Additionally, LogicMonitor generates too many alerts, so alert prioritization would help manage alert fatigue.

I have been using LogicMonitor for three years.

LogicMonitor has been very useful for monitoring, and the alerting functionality helps tremendously.

The reason I rate LogicMonitor as an eight out of ten overall is that the monitoring capabilities help significantly, but the setup requires technical knowledge and considerable time.

Regarding LogicMonitor's AI capabilities, for governance, we look for role-based access, which helps tremendously. From a security point of view, its AI capabilities are highly secured for us currently.

LogicMonitor has AI transparency that is helpful. Regarding the accuracy and reliability of output, I find its AI to be very accurate, and we rely on it significantly. We do verify the output once, but then it proves to be helpful.

My advice to others considering LogicMonitor is that for organizations which have infrastructure monitoring needs, this solution can help significantly in proactively receiving alerts for their IT infrastructure.

I would rate LogicMonitor overall as an eight out of ten.

I primarily use LogicMonitor as a centralized infrastructure monitoring platform, which helps me to identify performance issues, outages, and capacity bottlenecks before they impact the users. It is basically used for monitoring servers, network devices, cloud infrastructure, storage systems, and similar infrastructure components.

LogicMonitor offers standout features such as agent-plus monitoring, easy scalability, multi-vendor support, and cloud monitoring integrations, which are valuable features. LogicMonitor has positively impacted my organization by improving scalability, allowing me to expand monitoring from a small environment to a large, cloud-based infrastructure without any changes in the architecture. It also supports enterprise operations effectively.

Since using LogicMonitor, I have improved infrastructure visibility, which has resulted in faster incident response, reduced downtime, better capacity planning, and a significant reduction in manual monitoring efforts, providing me with substantial benefits.

LogicMonitor has a few areas that need improvement, such as more simplified customization for advanced monitoring, better pricing flexibility for smaller organizations, improved reporting templates, and an easier onboarding process for beginners.

I have been using LogicMonitor for the past four years.

LogicMonitor is reliable and stable.

LogicMonitor is scalable and very good at monitoring and capturing the alert systems, with alerts configured based on threshold anomalies and device groups, making it one of the strongest features.

The support team is good, but the response time is low; they need to focus on improving the response time.

I have not used any other solutions previously. LogicMonitor is the only tool I have used.

The challenges I faced during the deployment of LogicMonitor include fine-tuning alert thresholds, reducing alert noise, and customizing monitoring for some legacy applications.

The challenges I faced in gaining complete visibility across my hybrid infrastructure include fine-tuning alert thresholds, reducing alert noise, learning the platform's advanced configuration options, and customizing monitoring for some legacy applications.

There is a good return on investment, as I have saved a lot of time and can monitor all alerts with fewer employees thanks to LogicMonitor, which has definitely saved money.

The pricing part is taken care of by my accounts team, so I do not have the details.

I did not evaluate any other options.

I have utilized the Dynamic Service Insights feature in LogicMonitor, which has improved root cause analysis by quickly identifying the affected dependency chain, resulting in faster incident response, reduced mean time to resolution, and better visibility for management and operation teams to understand service health, leading to better risk assessment during outages or performance issues.

The faster response time and reduced MTTR have been noticeable, although I do not have the exact numbers.

I have not used LogicMonitor's Edwin AI for diagnosing root causes or orchestrating remediation.

I have not used the autonomous learning feature of Edwin AI.

I would rate LogicMonitor a seven out of ten. My advice for others looking into using LogicMonitor is that they can proceed with this particular tool as it is a good tool for monitoring systems and a stronger option than other monitoring tools available.

Private Cloud

Microsoft Azure

My main use case for LogicMonitor is to have visibility on the servers in our network, various networks, and cloud resources.

I use LogicMonitor to look at various logs, and I have used the logs that I have obtained from LogicMonitor to pinpoint issues and fix them.

The dashboards are really very helpful and they can be customized, which helps us.

I think agentless monitoring and the dashboards are my favorite features. With agentless monitoring, there is no need to install software on every device, and that cuts down time because we have a lot of devices. The dashboards are customizable, so various teams and roles can use those dashboards in a way that suits their needs.

When I see things in real time, I am able to get to them faster. When there is any kind of issue on any of our various servers, because we have many servers in our environment, seeing things in real time is very helpful.

It has had a solid impact and has helped us to resolve issues faster with everything in real time and the alerts. Some noticeable changes could be how our dashboards look and how we are able to see things in real time.

LogicMonitor has a very steep learning curve. The user interface sometimes can feel unintuitive. The mobile app has some limitations.

The only challenges we have are sometimes the setup, which can take some work to avoid too much noise. When we need support, they have been helpful.

I have been using LogicMonitor for three years.

LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think LogicMonitor works well.

I am not sure what we used before, as it might have been before my time. I do know that we switched because whatever we were using before was not functioning in a positive way.

There was DataDog that we looked at, and I thought LogicMonitor was better.

The pricing was a bit high. The setup was pretty fair.

I have seen a positive return on investment. I cannot give specific metrics, but it has definitely saved time for my team.

I gave LogicMonitor an overall review rating of 8.

On-premises

My main use case for LogicMonitor is to monitor our client environments, which includes servers, websites, and similar resources.

In my daily work, I monitor all kinds of servers and websites through LogicMonitor. It depends on the particular use case or the client requirement, and it involves all kinds of alerts related to the resources that a computer uses: CPU, memory, and networking.

I don't think anything unique exists about my main use case for LogicMonitor; anyone who uses LogicMonitor uses it in the same way, with only the types of alerts configured being different.

LogicMonitor has positively impacted our organization by reducing our volume of incidents that we work on. Proactive monitoring has definitely improved, but false alerts keep on coming.

I don't have any numbers to share, but I can say, with my experience, the incident volume has dropped by about 30%, maybe more.

The best features that LogicMonitor offers include its UI and the report creation feature. I appreciate how it gives you reports in terms of how it has monitored something, such as CPU usage over a week.

I find the UI of LogicMonitor is pretty good compared to other tools I've used, and we do use the reports for internal reviews and root cause analyses. I find it very clean.

LogicMonitor tends to continuously ping the servers and the environment, which can create a lot of false alerts. Another thing is that it is not very good for application monitoring.

LogicMonitor can be improved by reducing the number of false positives it generates and by enhancing the application monitoring part, which does not work well; Dynatrace still dominates the industry for that.

I have been using LogicMonitor throughout my career for three years.

LogicMonitor is stable.

LogicMonitor's scalability is good, and it is scalable.

The customer support for LogicMonitor depends on the plans that you have.

Previously, we used Zenoss, which was irrelevant, and that's why we switched to LogicMonitor.

I don't have any numbers to share, but I can say, with my experience, the incident volume has dropped by about 30%, maybe more.

I do not manage the pricing, setup cost, and licensing for LogicMonitor.

My advice to others looking into using LogicMonitor is that it's a good tool to use, and if you don't have any monitoring for applications, you can definitely go for it. I would rate this review a 7.

Public Cloud

Other

My main use case for LogicMonitor is infrastructure and cloud monitoring.

A specific example of how I use LogicMonitor for infrastructure and cloud monitoring includes servers with multiple operating systems, whether Linux or Windows, and in the cloud, the three main providers: GCP, AWS, and Azure.

The best features LogicMonitor offers are agentless monitoring and a SaaS platform.

The agentless monitoring feature benefits my team by reducing overhead from an administration perspective.

LogicMonitor has positively impacted my organization by enabling us to detect issues quicker and respond to failures quicker. We are now aware of issues significantly faster than previously, and my team can detect and respond to issues at a much faster rate.

LogicMonitor can be improved by having better dashboards and better reporting.

I have been using LogicMonitor for more than five years.

LogicMonitor is stable.

The scalability of LogicMonitor is good, but it is challenging to have to spin up additional collectors all the time.

Customer support is good if I get hold of a premier support agent first.

I would rate the customer support a seven on a scale of one to ten.

My experience with pricing, setup cost, and licensing is that the licensing model has changed and is very confusing as it currently stands and overly complicated.

My advice to others looking into using LogicMonitor is to assess that it meets your current needs and not be overwhelmed by the features or future needs. Also, look very closely at scalability, how your business plans to scale, and what you actually want to achieve from the monitoring.

LogicMonitor is deployed in my organization through both public and on-premises infrastructure.

I have not utilized the Dynamic Service Insights feature for real-time visibility.

Hybrid Cloud

Other

LogicMonitor is primarily used for observability.

The features I have found most valuable in LogicMonitor are correlation, dashboards, and reporting.

Because we are now a structured managed services organization using one common platform for observability, we have seen significant benefits from using LogicMonitor. Mean time to resolution has reduced with LogicMonitor, and mean time to troubleshoot or average time to troubleshooting has reduced considerably.

There is substantial room for improvement with LogicMonitor. The industry is moving towards agentic automation, which we have not yet fully explored. We are currently building agentic automation in-house on top of LogicMonitor. Agentic AI is an additional feature I would like to see in the future to make it closer to a perfect score.

LogicMonitor has been used in my organization for the last one and a half years.

I am satisfied with the LogicMonitor solution so far.

I estimate approximately 70 to 80 people are using LogicMonitor in my company.

Nobody has complained about anything regarding the technical support, so it should be good.

I have worked with almost every solution in the observability space before LogicMonitor.

LogicMonitor helped us to set up the platform initially.

We purchased LogicMonitor directly from LogicMonitor.

It is difficult to commit to a return on investment figure at this time. That number is with my counterpart and not with me, and they can tell you what the ROI is.

The pricing of LogicMonitor is reasonable compared to others, and I find it to be fine.

When comparing price to feature ratio, LogicMonitor is a much better product compared to Datadog. Additionally, our team had some existing skills with LogicMonitor to start.

LogicMonitor tools are still being used in my organization. Our company is using LogicMonitor, and I am the consulting head. We want to use LogicMonitor's Edwin AI for diagnosing root cause, but that feature is not yet available. We are not yet using the autonomous learning feature of LogicMonitor. We are a partner of LogicMonitor and also a customer, and we have purchased all the licenses for our managed services. I would rate this product an 8 out of 10.

Public Cloud

Amazon Web Services (AWS)