PRTG Network Monitor and LogicMonitor are leading solutions in the network monitoring software category. PRTG excels in environments where scalability and ease of use are priorities, whereas LogicMonitor is preferred for situations requiring advanced customization and real-time analytics.
Features: PRTG Network Monitor offers a simple setup, robust alert system, and flexibility in monitoring networks and servers. It is praised for scalability and integration capabilities. LogicMonitor provides customizable dashboards, real-time monitoring, and granular alert settings, making it suitable for complex infrastructures demanding detailed visualization and customization.
Room for Improvement: PRTG Network Monitor needs to enhance its high availability features, application monitoring, and integration options. Additionally, improvements in reporting flexibility and technical support responsiveness are suggested. LogicMonitor requires better dashboard customizability, finer control over alerts, and enhanced automation and workflow features.
Ease of Deployment and Customer Service: PRTG Network Monitor is primarily deployed on-premises and features a straightforward installation, needing minimal technical support, mostly via email. Despite good documentation, support response times could be better. LogicMonitor efficiently handles on-premise, hybrid, and cloud deployments. While its customer service is generally responsive, users have requested faster support and more accessible technical assistance.
Pricing and ROI: PRTG Network Monitor is noted for competitive pricing with flexible licensing options, ensuring quick ROI due to its extensive features and cost-effectiveness. LogicMonitor is seen as costly, especially for large-scale deployments, but its comprehensive monitoring capabilities and seamless integration justify the investment through operational efficiency and reduced downtime.
Tutorials are available so I can manage any issue with PRTG Network Monitor easily.
The setup process is well-documented, making it easy to deploy.
On a scale of one to ten, scalability is rated as 9.5.
You can install them in each network, even if they are not connected, and it works.
PRTG Network Monitor has the ability to scale and add new devices.
PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.
They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades.
They need to improve application performance monitoring, error tracing mechanisms, and log management.
It's not too high, nor too low, but it's reasonable.
The prices are very high for PRTG Network Monitor.
Pricing is by the number of devices, not by sensor.
PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.
PRTG Network Monitor is easy to set up. Within a few minutes, it is operational.
It is advantageous because it can be deployed on-premises.
LogicMonitor provides infrastructure and network monitoring, alerting, and reporting across environments like AWS, Azure, and on-premises.
LogicMonitor aids businesses and managed service providers in maintaining system health, performance, and availability. It supports various technologies including Citrix, Cisco Voice systems, operating systems, virtual machines, and network devices. Businesses benefit from dashboards and data insights for proactive management, customizable data sources, and integration with third-party applications like Slack or ServiceNow. AI technology enhances monitoring capabilities by recognizing normal behavior and updating monitored elements, while multiple monitoring features consolidate data sources into one interface.
What are LogicMonitor's key features?
What benefits or ROI should users expect?
LogicMonitor is utilized across diverse industries by managed service providers to ensure seamless monitoring and management of clients' systems. This includes application performance monitoring, manual topology mapping, SLA calculations, and improvement of role-based permissions. Companies also seek enhanced resources view, better collector upgrade processes, and streamlined customization for monitoring from the repository.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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