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Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
Real User
Sep 22, 2019
A solution with a good interface and great reporting features but in need of better technical support
Pros and Cons
  • "The solution's most valuable features are the graphical user interface and the reporting."
  • "The search feature needs to be improved."
  • "The solution is very expensive. There are also costs beyond the standard licensing fee."

What is most valuable?

The solution's most valuable features are the graphical user interface and the reporting.

What needs improvement?

The search feature needs to be improved. 

The solution needs better filtering in the next versions.

For how long have I used the solution?

I've been using the solution for more than three years.

What do I think about the stability of the solution?

The stability isn't very good, but it's okay.

Buyer's Guide
LogRhythm UEBA [EOL]
June 2026
Learn what your peers think about LogRhythm UEBA [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
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What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is okay. It's not great. The problem is being able to reach the right people at the right time. This is what needs to be improved.

How was the initial setup?

The initial setup is very complex.

What's my experience with pricing, setup cost, and licensing?

The solution is very expensive. There are also costs beyond the standard licensing fee.

What other advice do I have?

We use the private cloud deployment model.

I would rate the solution six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
Security Engineer at U.S. Acute Care Solutions
Real User
Oct 24, 2017
It watches everything to tell you what you don't know, and gives you a second opinion
Pros and Cons
  • "I definitely think that it's good at finding things automatically, versus trying to define it."
  • "Better dashboarding. At the moment, the dashboard only has an hour."

What is most valuable?

Like they say, you don't know what you don't know. So, with CloudAI, it's just watching everything to see what you don't know, and it gives you a second opinion.

An ever-changing landscape, in medical, we deal with a lot of doctors in all sorts of places. So, they're always changing, moving, and using Macs. So, it makes it interesting. I definitely think that it's good at finding things automatically, versus trying to define it.

How has it helped my organization?

Not yet, but it's still working on it, it's still maturing. Right now, we were having some issues with some things, but as it continues, it will definitely.

What needs improvement?

Better dashboarding. At the moment, the dashboard only has an hour. It will give you one period of time, versus being an active dashboard like the rest of the dashboards. It doesn't give you an active tally of what's going on. It just gives you a snapshot.

Also, better automation and response.

What do I think about the scalability of the solution?

So far, so good. We haven't needed to scale yet.

How are customer service and technical support?

We've been working with their Beta team, not really technical support. I would say their Beta team is good, a seven on a scale of one to 10.

Which solution did I use previously and why did I switch?

No. We've been using the AI rules within LogRhythm for UABE. This is just on top of it.

Users are always the hard part. They're the biggest vulnerability in any environment. For us, we needed to go through and find something that would help us keep better track. And this does that.

How was the initial setup?

Straightforward. We had to do a couple of changes in a couple of places that were very specific, but the applications were already precompiled and we just had to run it in the various locations. So it was pretty straightforward.

Which other solutions did I evaluate?

We looked into LightCyber, which is a Palo Alto product. At the moment, LightCyber requires an on-premises box, and we didn't want to go with that.

What other advice do I have?

We're at about 2000 logs per second. We have about 42 locations and around 4000 users.

In terms of important criteria when selecting a vendor, whichever one works the best, whether it be the newest or whatever. Whichever one has the best feature set would probably be the winner.

If I were advising someone looking at this solution or something similar, I would say there are a lot of log collectors out there, but LogRhythm's the only one that incorporates intelligence into the solution, versus just being something that collects.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free LogRhythm UEBA [EOL] Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2026
Buyer's Guide
Download our free LogRhythm UEBA [EOL] Report and get advice and tips from experienced pros sharing their opinions.