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Microsoft Solutions Manager at Self-Employed
Real User
Top 20
Aug 17, 2024
Provides comprehensive security features and good technical support services
Pros and Cons
  • "The product is highly stable."
  • "There is room for improvement in the product's AI capabilities and real-time data processing features."

What is our primary use case?

Our primary use of the platform involves a variety of architecture frameworks, infrastructure, and system needs based on customer requirements. We use it for many AI projects, cognitive services, and infrastructure management.

What is most valuable?

The solution's most valuable features include scalability, stability, and comprehensive security tools. Its AI capabilities, including generative AI and tools like Azure GitHub Copilot, have been particularly beneficial in optimizing our operations and enhancing critical processes.

What needs improvement?

There is room for improvement in the product's AI capabilities and real-time data processing features.

For how long have I used the solution?

I have been using Microsoft Azure since its inception, for nearly 14 years. My experience with Azure began around 2010, shortly after its initial launch.

Buyer's Guide
Microsoft Azure
September 2026
Learn what your peers think about Microsoft Azure. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
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What do I think about the stability of the solution?

The product is highly stable. 

What do I think about the scalability of the solution?

The platform's scalability has been vital for effectively managing varying workloads and infrastructure needs. Proper planning is necessary to utilize it and fully avoid potential issues.

How are customer service and support?

Microsoft provides comprehensive support through various channels, which has been instrumental in resolving issues and optimizing our platform use.

Which solution did I use previously and why did I switch?

I have used various solutions, but Microsoft Azure's comprehensive feature set and integration capabilities made it a preferable choice for our requirements.

How was the initial setup?

The initial setup process can vary in complexity depending on the specific needs and scale of the deployment. We have managed various deployment scenarios, adjusting methods according to customer requirements.

What about the implementation team?

Our in-house team carried out the implementation, which was supported by vendor resources as required.

What's my experience with pricing, setup cost, and licensing?

In countries experiencing high inflation, the cost of Azure services can be significantly impacted. This can result in higher expenses compared to other regions.

Which other solutions did I evaluate?

We evaluated other cloud platforms, including Oracle, Cisco, and various vendors. However, Azure's robust AI and security features made it the best fit for our requirements.

What other advice do I have?

Microsoft Azure has been a crucial component of our operations, and its continuous improvements in AI and security are promising. Staying updated with Azure’s developments through official announcements and industry news is vital for leveraging its full potential.

I rate it a ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
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Zoran Kos - PeerSpot reviewer
Senior Software Engineer at Windhoff Group
Real User
Jul 30, 2024
A robust cloud computing solution for pipeline with automations
Pros and Cons
  • "Stability is straightforward"
  • "Pricing is high if you plan to use it on a larger scale."

What is our primary use case?

We use the solution for pipelines.

How has it helped my organization?

Because of automation, everything from the beginning of the development project is stored on one side and brought from the development side to the production side.

Due to automation, the development process is streamlined from the beginning. 

What is most valuable?

The process involves understanding what is provided from the repository side, managing the code, and handling changes and responsibilities. This includes staging in the pipeline. 

What needs improvement?

Sometimes, I have issues configuring settings, setting up policies, and communicating with others on Microsoft Azure.

Pricing is high, especially if you plan to use it on a larger scale, with more teams, or want to include additional features. The costs can increase significantly as you add more features and expand usage.

For how long have I used the solution?

I have been using Microsoft Azure for two years.

What do I think about the stability of the solution?

Stability is straightforward when combining some Linux features or Linux kernels. Additionally, integrating with other operating systems can sometimes be challenging.

What do I think about the scalability of the solution?

It takes time to get familiar, but after, everything is fast.

How are customer service and support?

When I experienced a crash, I received a response within a few days. The level of support depends on your user status. If you are a minimal or ultimate user, and if you pay more, you receive more support. Everything goes much faster.

How was the initial setup?

Everything is okay if you are familiar with Teams and how it works. However, combining Teams with other tools and APIs can make things much faster. Additionally, the plugins provided by the official Microsoft site can enhance its functionality.

The deployment is manageable in one day and takes only one person.

What was our ROI?

It automates and saves time. Microsoft Azure breaks entire products into modules, making it easier to implement changes. These changes can be deployed much faster compared to traditional methods.

What's my experience with pricing, setup cost, and licensing?

It is payable for what you need and how much you use.

Which other solutions did I evaluate?

I preferred Azure because it's more robust, it's easy to get around.

What other advice do I have?

Code breaks from time to time, so maintenance is required periodically, especially for extensive codebases. Regular testing and checks are necessary to ensure reliability and performance.

I use other tools that integrate Copilot, which will soon be integrated into Microsoft Azure. I rely on other sources when I need to find information. There's also the security issue, as there's always a risk concerning where company data will ultimately be stored.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Microsoft Azure
September 2026
Learn what your peers think about Microsoft Azure. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
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Amjad Edris - PeerSpot reviewer
Technical Support Engineer at Netco Security Solutions
Real User
Jul 30, 2024
Good solution for small or medium-sized businesses and good performance
Pros and Cons
  • "The performance of Azure DevOps services is really impressive."
  • "The price should be lower."

What is most valuable?

The performance of Azure DevOps services is really impressive. It really demonstrates the value of the service. 

We've had a good experience with their technical support. They are always available when needed.

What needs improvement?

I haven't been involved with continuous integration and continuous delivery (CI/CD) services, but I hope there will be more training sessions for them. Other companies and platforms provide technical webinars and training on their websites. 

I wish I could learn more about CI/CD, but the resources aren't readily available. I haven't been able to find webinars or training sessions. Maybe I'm not searching correctly, or the information isn't presented clearly.

The price should be lower. My company used the demo product because of the cost. Price is an important point for all clients and companies who want to obtain this solution.

I also have a question: what about review platforms for forensic technology? Is there a way to integrate these platforms with Azure? It would be great to have a web-based review platform integrated with Azure. Currently, we use a third-party software to launch this review platform.  Is there any way to review documents within a web-based solution in Azure? This is something I wonder about.

For how long have I used the solution?

I've used Azure for a year and a half, specifically for DevOps services. Unfortunately, I worked with a demo product, as the company couldn't purchase the actual product. I mainly used Azure DevOps repos and some basic concepts like Azure state plans.

What do I think about the stability of the solution?

Azure solutions are stable. Many companies find clients who want the solutions because of the stability and high performance.

What do I think about the scalability of the solution?

It's a good solution for small or medium-sized businesses.

How was the initial setup?

The setup is very straightforward. The Azure services and platform for storage are easy to understand, with clear steps. It's easy for any user to install services on the platform.

I haven't had any issues with integrating Azure services. We use the integration services with Azure with a very intuitive UI. So, I didn't face any issues while integrating Azure services.

What other advice do I have?

I would rate it an eight out of ten. There are a lot of benefits. The integration options for all services are great.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Praveen Kumar Deverakonda - PeerSpot reviewer
Senior Administrator at Wipro Limited
Real User
Mar 25, 2024
It is very easy to install and start up with the cloud environment
Pros and Cons
  • "The solution is user-friendly and compatible."
  • "The platform should be available at the same price worldwide."

What is our primary use case?

We are using the solution as a cloud environment. 

What is most valuable?

The solution is user-friendly and compatible. 

What needs improvement?

The platform should be available at the same price worldwide. 

For how long have I used the solution?

I have been using Microsoft Azure for the past 5 years. 

What do I think about the stability of the solution?

 I don't see any major bugs in the cloud environment.

What do I think about the scalability of the solution?

Two hundred people are using the solution at present.

How are customer service and support?

They are quick to solve issues. 

How would you rate customer service and support?

Positive

How was the initial setup?

Microsoft provides very easy documentation, for each and every resource. So there is a very clear documentatio. It is very easy to install and start up with the cloud environment.

What's my experience with pricing, setup cost, and licensing?

The pricing is cheap. 

What other advice do I have?

Overall, I would rate the solution a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Wade Timmings - PeerSpot reviewer
Commercial Director at a tech services company with 1-10 employees
Real User
Mar 6, 2024
Helps save costs and offers an all-in-one package compared to its competitors' tools
Pros and Cons
  • "The solution's technical support was very good."
  • "The permissions and controls in the product are not easy to use."

What is our primary use case?

I use the solution in my company to virtualize apps that haven't quite become SaaS products yet. My organization gets to deal with travel-based companies, mining companies, and logistics companies that have software on which their business runs, for whom we need to put such software tools into a cloud instance because there are no current SaaS offerings in the market. My company tends to host certain software products on Azure and then deploy such solutions through Azure Virtual Desktop.

What is most valuable?

The most valuable feature of the solution stems from the fact that it is a quite cheap tool compared to any other private cloud offerings. It makes good commercial sense to have Microsoft Azure when you compare it to an on-premises infrastructure.

What needs improvement?

The permissions and controls in the product are not easy to use. From an improvement perspective, the permissions and controls in the product need to be made easier. I believe that the product is working to improve the native domain controllers in the cloud. My company studies the road map of Microsoft Azure quite frequently and closely. I believe the solution is working on areas where my company finds ideas or areas for improvement.

The product's current price needs to be lowered from an improvement perspective.

For how long have I used the solution?

I have been using Microsoft Azure for four and a half years. My company has a partnership with Microsoft.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten. The scalability of the product is a selling point of the solution.

The product is suitable for companies of all sizes. Small companies can use Office 365. Requirements might arise for businesses, regardless of the size of the companies.

How are customer service and support?

The solution's technical support was very good.

How was the initial setup?

The product's initial setup phase was simple. There are some complexities attached to the solution when it comes to certain niches and during migrations.

The solution is deployed on a public cloud.

What was our ROI?

The product helps save costs for our company since we need not refresh the hardware part every four years. The box provided by the solution can be turned on and off. Most of our company's clients save a fair bit of money with Microsoft Azure.

What's my experience with pricing, setup cost, and licensing?

I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price.

Which other solutions did I evaluate?

Microsoft Azure offers a better all-in-one package than Google Workspace or G Suite. Compared to its competitors, Microsoft Azure is a much better option for mature businesses.

What other advice do I have?

I recommend the product to those who plan to use it.

I rate the overall tool a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer2348199 - PeerSpot reviewer
IT Administrator at a security firm with 51-200 employees
Real User
Feb 28, 2024
Secure, easy to use, and provides good reporting features
Pros and Cons
  • "The solution is secure and easy to use."
  • "The support team is not responding to my emails."

What is our primary use case?

We use the product for Exchange, Microsoft Intune, SharePoint, and OneDrive.

What is most valuable?

The solution is secure and easy to use. It meets the security guidelines. It is approved by the state and the shareholders. MFA is a good feature. The reporting features are also good. The management and the logging of incidents are good. It’s a good solution for our use cases. I don't have any negative opinions about it.

What needs improvement?

Sometimes, I need better support. Microsoft must acknowledge support cases for the product. There have been some data leak issues lately. The support team is not responding to my emails. I had a call with an engineer on a weekend, and he told me he would follow up on Monday, but he hasn’t shown up yet.

For how long have I used the solution?

I have been using the solution for one and a half years.

What do I think about the stability of the solution?

The tool is 99.99% stable.

What do I think about the scalability of the solution?

The tool is scalable. We have 50 to 100 employees. We're a startup, but we are growing.

How are customer service and support?

Overall, the support team is good.

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool was easy to install. The maintenance is fairly easy. When I have issues, I contact Microsoft, and the team helps me.

What's my experience with pricing, setup cost, and licensing?

The tool is cheap.

What other advice do I have?

We are not allowed to store data in Azure. Our data is encrypted via third-party software. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Victor Bergman - PeerSpot reviewer
Executive Head of Technology at Imbali Customised Solutions (Pty) Ltd.
Real User
Feb 28, 2024
Used for the hosting of websites and the management of email and the Outlook platform
Pros and Cons
  • "The most efficient feature of Microsoft Azure is that we can use it to update a website with a few clicks."
  • "The solution's email hosting pricing could be improved."

What is our primary use case?

We use Microsoft Azure for the hosting of websites and the management of email and the Outlook platform. We also use the solution for the storage of online files.

What is most valuable?

The most efficient feature of Microsoft Azure is that we can use it to update a website with a few clicks. Microsoft Azure is integrated with Visual Studio Code, and we can update or publish directly from Visual Studio Code.

I appreciate the GDPR that is in place with Microsoft Azure. The solution also has compliance with other country's local privacy laws. So, the privacy feature of Microsoft products is very easily accessible and available.

What needs improvement?

The solution's email hosting pricing could be improved. Microsoft Azure gives different options in terms of how you're going to access your email. It would be good if the solution could improve and give cheaper emails that can work in Outlook.

For how long have I used the solution?

I have been using Microsoft Azure for five years.

What do I think about the stability of the solution?

Microsoft Azure is a very stable solution, and I've never had any issues with the solution's stability.

I rate the solution ten out of ten for stability.

What do I think about the scalability of the solution?

Around 30 clients are using Microsoft Azure.

I rate the solution ten out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used Amazon Web Services. I switched to Microsoft Azure because Amazon Web Services was expensive.

How was the initial setup?

The solution's initial setup is straightforward, especially with the SSL. Getting the SSL certificate is more straightforward with Microsoft Azure than with Amazon Web Services.

What about the implementation team?

We implemented the solution through an in-house team.

The solution can be deployed in five to ten minutes. You have to ensure that your Visual Studio Code is set up with the required tools for Microsoft Azure. From there on, you continue uploading to Microsoft Azure the files that you want to upload. Then, you set up your Azure to identify the domains and to sync Azure with your domain host. These are the steps you have to take. If you follow it step by step, the full process will not take longer than 30 minutes.

What other advice do I have?

The website is straightforward to configure, and also very quick to update. In other words, I can update a website even from my development tool, Visual Studio Code. I use Visual Studio Code in my company to develop websites and also to deploy the websites from Visual Studio Code. So, that makes Azure completely above what I've experienced with Amazon Web Services.

Microsoft Azure is deployed on the cloud in our organization. One to five people with knowledge of Microsoft Azure, Visual Studio Code, and domain hosting are needed for the solution's deployment and maintenance. I would recommend the solution to other users.

Users need to understand what they want to deploy and what cloud services they need to use because there are different trends in each one of these cloud services. Users can go multi-cloud as well.

Microsoft Azure helps save infrastructure, staff, time, and insurance. You'll save a lot on ISO certification. I had a client who wanted a solution that would have required the client to be ISO-certified to manage the privacy or guarantee the privacy and security of data.

Overall, I rate Microsoft Azure an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Solutions Architect at MTN
Real User
Jan 16, 2024
Has an easy-to-use portal, but its initial setup is a bit complex
Pros and Cons
  • "The portal makes it easier to work with the solution."
  • "The solution's initial setup was a bit complex in the beginning."

What is our primary use case?

We use Microsoft Azure for migration purposes.

What is most valuable?

The portal makes it easier to work with the solution.

What needs improvement?

The solution's initial setup was a bit complex in the beginning. We had to go through a major learning curve before we got hands-on familiarity with it.

For how long have I used the solution?

I have been using Microsoft Azure for one year.

What do I think about the stability of the solution?

I rate Microsoft Azure a seven out of ten for stability.

What do I think about the scalability of the solution?

Microsoft Azure is a scalable solution. Less than 20 users in our organization use Microsoft Azure.

I rate Microsoft Azure an eight out of ten for scalability.

How was the initial setup?

I rate Microsoft Azure a five to six out of ten for the ease of its initial setup.

What about the implementation team?

The solution's deployment time depends purely on the size of the application. On average, the solution's deployment would take us anywhere from two weeks and longer. Depending on our testing, it would take us about a month to design and deploy the solution.

What other advice do I have?

Microsoft Azure is deployed on the cloud.

I would recommend Microsoft Azure to other users, but they should have a strong system integrator or someone working with Microsoft to assist. The strength would lie with the organization deploying the solution; they have to be on par to understand better what is happening.

Overall, I rate Microsoft Azure a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AtulChaurasia - PeerSpot reviewer
Operational Technical Security at Metro Bank
Real User
Sep 10, 2023
A scalable and easy-to-deploy solution that gives a good return on investment
Pros and Cons
  • "The tool’s stability is good."
  • "The product is not user-friendly."

What is our primary use case?

We primarily use email accounts and SharePoint. We want to use AI and OCR services, but we don’t have many use cases.

What is most valuable?

It is a good solution. I can get all the tools under one roof.

What needs improvement?

There's a complexity involved in getting the subscriptions provisioned. There are too many complications. Without IT knowledge, we cannot subscribe and work. The product is not user-friendly. All the services must be available in one place so that I can get the services that I need at the right time.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

The tool’s stability is good.

What do I think about the scalability of the solution?

The product is scalable. Around 30 people use the solution in our organization. We are trying to get projects from Europe and North America. Once it is done, we'll be scaling up.

How was the initial setup?

The setup is straightforward and easy. Since I know about infrastructure and IT, it took me around one week to set it up. Non-IT people might struggle with the setup.

What was our ROI?

The return on investment is good. Since everything is in the cloud, we save a lot on infrastructure and server costs. It is very helpful to the client, and it is very useful for us.

What's my experience with pricing, setup cost, and licensing?

I pay for a yearly subscription. Compared to other service providers, the product’s pricing is normal.

Which other solutions did I evaluate?

I evaluated other options, but I chose Microsoft because it is a little bit easier. We can get it right away.

What other advice do I have?

We are into data management. We deal with data consumption and data validation. So, we must use many virtual and storage solutions to process the data. We use the clients’ solution. I am into IT. I have a bit of knowledge of the infrastructure. If we need to scale up, we might need some training. I would recommend the solution to others. Overall, I rate the product a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Assistant Manager at a computer software company with 10,001+ employees
Real User
Jan 16, 2022
Optimized cloud solution with reliable recovery and fail services
Pros and Cons
  • "Microsoft Azure is an optimized solution when we compare it to any other particular cloud solution."
  • "There are multiple DevOps solutions and tools available in Microsoft Azure, but most of the time they are either in the build mode, meaning you don't get complete support for them because they are either making changes, or changing the names of the particular services. Sometimes, services vanish from the portal. We are not able to see that. I think they actually change the names of the services."
  • "Azure was pretty bad in terms of the recent service off-time for Microsoft Azure and AWS. They didn't complete 99.99% of service they provide to the customers as compared to AWS."

What is our primary use case?

I am a technology consultant and pre-sales cloud solution architect.

What is most valuable?

These are the features I have found most valuable with Azure. For any particular cloud world, when we talk about the cloud computing model, it is all about agility, availability, how you are trying to scale up your environment, how you're providing high availability, your disaster recovery mechanism, and what is the service availability matrix that you're following? We then talk about the workloads which are being supported on the Microsoft platform. Then we come to the commercial side of those workloads. For example, if we are trying to migrate the Windows workload, then Microsoft Azure offers a lot of benefits for Windows and SQL licenses. We can include that in the picture while we are trying to draw a comparison between different providers. Because AWS does not provide that DAM facility, though there is something that they provide, but you need to put it on the installs, not on RDS. Make it easy to install.

The second thing about Azure is that if we talk about Gartner, IDC and Forrester, although AWS is leading the chart in the leader's quadrant, when we look at the recent growth and what companies are acquiring and how much business they are pulling in year to year, there is a greater spike in the Microsoft Azure growth as compared to AWS.

I have worked as a cloud solution architect in India and Microsoft Azure works on data centers. They have three different geographical locations where they put the data centers. So as per the ISO 27001 BSI compliance for DR, disaster recovery mechanism, you need to make sure that the primary and secondary data centers are separated by a geographical zone - which Microsoft Azure adheres to. That definitely makes it a good choice for the client who wants the data to be in India and to also follow the BSI compliance.

Other factors include the Azure Site Recovery. The ASR one-stop DR solution provides RPO and RTO. It also gives you failover and failback scenarios. AWS did not have that kind of platform earlier. They had DM, DMS and SMS for small scale and medium scale app and database migration, but they didn't have a one-stop DR solution. They recently acquired cloud in their platform. Microsoft Azure also recently acquired cloud. They have built that particular platform into their Azure Migrate, which is their cloud feasibilities function provider. If we need to do a feasibility assessment or dependency mapping, we can use that particular tool or the Azure Migrate. It's a very good tool. I use that tool for multiple things.

I am trying to draw a comparison between the two leading cloud providers.

When we try to do backup scenarios, Azure Site Recovery is supported with all kinds of platforms. But it is not capable when you are trying to do recovery of a database or a recovery of an application server which are already on HA, high availability. HA would mean that you have only done the clustering. If there was clustering there, then definitely the ASR does not support it. But if you don't have HA, if you don't have the clustering done, then definitely ASR would be supported in that particular scenario. You can also do big database migrations with the Azure Site Recovery if there is a single database. Otherwise, you can use native database solutions to migrate them to cloud. For example, SQL Enterprises uses the Always On, where you introduce a new machine into the clustering. Then you try to put that as a secondary, and then you migrate.

Otherwise, if you have SQL Standard, then you can use a log sheet mechanism, which can be used to migrate the data. For SAP HANA, you can use HSR, HANA Service Replication, and for Oracle you can use the Data Guard, the negative solutions supported, but definitely Azure is doing that, as well. When we talk about a typical DR scenario, the cost that you are giving within Microsoft Azure would be storage, then the Azure Site Recovery cost, and then the network readiness. Microsoft Azure is an optimized solution when we compare it to any other particular cloud solution.

What needs improvement?

In terms of what could be improved with Azure, I would like to see something like what Google has created with their cross-platform solution, Anthos. I would like to see some features like Anthos has. Secondly, there are multiple DevOps solutions and tools available in Microsoft Azure, but most of the time they are either in the build mode, meaning you don't get complete support for them because they are either making changes, or changing the names of the particular services. Sometimes, services vanish from the portal. We are not able to see that. I think they actually change the names of the services.

For example, they had advanced data analytics in Office 365. They actually removed it and they now include all those features in Windows Defender. 

One more thing that I would like to say is that AWS works on availability zones. You have multiple availability zones in a particular region, which means that in that particular region you have more than one data center. If any of their single data centers fail, they can do a failover to the next immediate data center, which is in the same region. But in the case of Azure, if the data center fails for one particular region, they need to do a failover to different region altogether, which is separated by a geographical distance. That will be a kind of DR scenario.

Microsoft should focus on the higher availability of data centers where they can have more than one data center in a single region. I think they have implemented that kind of solution in the USA. They are going to do it soon in Europe and other countries as well, but it still is an upcoming feature. It's not completely built. They need to build that. 

The second thing which I feel regarding Microsoft Azure in India, is that they have less case studies when we talk about SAP on Azure as compared to SAP on AWS. There are fewer numbers of case studies on the portal. You can't find any. Whereas when you go into the India section for AWS, you will find plenty in terms of SAP and cloud.

Case studies are not there. If you have case studies, good case studies of large banks or any kind of government sectors, those case studies would definitely help to build customer trust on that particular platform.

There is one more thing which I would like to talk about in terms of costing. When you talk about AWS, they have three different types of costing models - partial upfront, no upfront, and all upfront. Azure has two models, all up front and no upfront. But also in these costing models, AWS has multiple other payment modes in terms of one-year or three-year. Azure does not have that. It lacks that particular costing mechanism, which it needs so there are more costing models. There is a lack of pricing flexibility, and I would like to see more costing models and licensing.

The third thing I would like to say, is that Azure was pretty bad in terms of the recent service off-time for Microsoft Azure and AWS. They didn't complete 99.99% of service they provide to the customers as compared to AWS. AWS data centers have also gone out recently, I think, four or five service interruptions, but definitely Azure should be keeping that in mind. I think with the help of clustering data centers in a single region, they can achieve that.

I do not want to take any credit away from Azure or AWS, but definitely Anthos is a big plus point for DCP. Azure should also build that kind of platform. Secondly, they can work on creating more data centers to build the regional availability,  which AWS already has across geography. The third thing they can work on is their costing models and the RI models - make them a bit more flexible for the client.

For how long have I used the solution?

I have been working on Azure for the past seven years.

What do I think about the stability of the solution?

Regarding stability, Azure is doing well in terms of IES portfolio. They need to progress on the implementation of more data centers in a single region, which would increase their service level agreement by a little. They definitely need to work on their DevOps services. AWS' DevOps services are pretty good. If you go into ratings, the leading raters or the leading magazines, Forrester or Gartner or IDC, rate AWS services much higher compared to Azure. So, they need to increase on their service.

The third thing on the stability factor is that they publish more cases on the core infrastructure migration, the mission critical applications like SAP migration or Apple migrations. Putting the case studies on the portal would alleviate the doubt that Azure is stable. Azure is stable, but the case studies have to be there to support that.

What do I think about the scalability of the solution?

When we talk about scale and scale out mechanisms, this works pretty seamlessly in Azure. For example, if I need to use the spot instances that AWS has (spot instances are those instances which are actually created at times when you need a high memory or a high CPU for some time) you can configure a spot instance and the spot instance occurs, and it does the load checkpoint. Azure does the same thing with scaling out. However, one thing regarding RI is that AWS does not support that, but when I am in a particular RI, for example my family is the DS series, I am in DS3 or DS4, if I want to scale up, I can scale up with the same RI, but if I need to scale down, I cannot scale down unless I remove that RI and create a new one. I cannot scale into a different family altogether.

Cross-family scaling is not there. Cross-family scaling would help because sometimes being on cloud machines which are in RI, those machines have been used for one year and are currently a very small application host or they are hosting applications or IA services, etc... Now, that particular application has been, or is getting decommissioned, and the company wants to leave the same RI machines for a different application altogether for which they want that particular application to perform on a higher computer issue. For that particular thing I need to cancel that RI and with the remaining my budget, and with the call deduction that Microsoft does, I need to purchase a new RI. If the cross-family RI is there, then it is definitely smoother, and the priority won't be there. So, it will not be an economic blow for the company.

How are customer service and support?

When you open a normal case, Azure has a response matrix. They don't have a resolution matrix - at what particular time that will be resolved. The maximum resolution matrix is not there. But when we talk about the premium support, then Azure has a response matrix and a resolution matrix, and they also have the escalation matrix.

When I was working in Progressive Infotech, we had the advanced support subscription with Microsoft Azure Support. We were given multiple hours of advanced support. We were also provided with other things. I felt then that when you're opening a support ticket, and the support ticket priority is less or if the ticket that you opened is not in the premium bracket, the resolution will be late and the support matrix won't follow the time. They have a response. I think the response matrix is there for basic support and for advanced support. Premium support has the resolution matrix, as well. But the support center needs to have a service level agreement, which has the response matrix, the resolution matrix, and escalation matrix. That will build more trust from the partners in the OEM. AWS actually does not have that, but their response and resolution are pretty good because all the cases that you open in AWS are paid.

How was the initial setup?

Azure materials are pretty good compared to AWS, or any other platform materials. Azure has multiple platforms, and MS Learn is where you can learn about the platforms and the services. Then you have Docs.Microsoft.com, which you can use as a troubleshoot document or understanding of how to implement that solution. With the help of Microsoft Azure, the Microsoft platform, you have multiple types of cases which you can open in the Microsoft Portal. The premium cases are there. Then you have support cases, as well. Azure is pretty good there. Their support matrix is pretty good. The materials are there, the support matrix is there. So, that is pretty good.

What other advice do I have?

Microsoft Azure has multiple levels that an organization can take. Once they had the silver, bronze and the gold partnerships, and in terms of the productivity there is the Office 365 suite or the Azure suite, and they have specialty certifications, as well. You have the premium certifications. If you are also providing support to the client, then as a manager you can join Microsoft as an expert MSP. I think there are 50 or 55 in the country. It started at 15, and it grew to 55. Because many companies who are putting out tenders or an RFP or RFQ, mention in the PQ criteria that the partner should be MSP certified.

It would definitely help. It would act as a USP for you because there are multiple companies in India, more than hundreds and hundreds of companies in India and outside India. The customer would know the first company which is an expert MSP and the Microsoft partners would also give the lead to those export MSPs. Currently, you can also elevate the level by being on a fast track team, which is a one-stop team for Microsoft implementation and support for the Office 365 platform. The fast track team can be a very good asset because you can get a faster certification and then you сan be on the fast track board. You can actually make money when you do a successful implementation or support for a particular client. So the value is there.

On a scale of one to ten, I would give Microsoft Azure an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user

Microsoft Azure is the #1 ranked solution in top Infrastructure as a Service Clouds and PaaS Services. I like it ,its easy to use.

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Updated: September 2026
Buyer's Guide
Download our free Microsoft Azure Report and get advice and tips from experienced pros sharing their opinions.