Microsoft Exchange Online Protection (EOP) Reviews

We use it for email protection. 

Microsoft Exchange Online Protection is very good when it comes to anti-phishing and anti-malware. And the fact that it has an impersonation feature for the domain as well as users.

The reporting needs a little bit of improvement. When you compare it to Mimecast features and data porting tools, it's less superior compared to EOP.

Another area of improvement could be pricing. So Exchange Online Protection has a higher price compared to its competitors.

I've been working with it for over three years now.

I would rate the stability a nine out of ten. 

I would rate the scalability an eight out of ten. The scalability is pretty good; it does what it is supposed to do. I haven't encountered many issues because Microsoft regularly updates its product.

We're just over 650 users in our company using this solution.

The customer service and support have been really helpful. Whenever we raise a support ticket with them, they respond in a timely manner, and almost 99.9% of the time, issues are resolved.

Positive

I have used MessageLabs in the past, and I would say that EOP is better than MessageLabs in terms of the interface and ease of use. 

The initial setup is easy. Moreover, it is easy to maintain. The deployment model is cloud-based, but we are in a hybrid environment. So it does protect our on-premises environment as well.

The initial deployment was done by our IT team. In our IT department, I would say roughly 12 people are required for maintenance.

It's a high price. When comparing it to Microsoft Defender and Mimecast, it is more expensive. 

I would definitely require using this solution. Overall, I would rate the solution a nine out of ten. 

I primarily use the solution for online protection. It protects us from malware and spam, among other threats.

I can employ my own policies, for example, attached files and email, and I can apply security to them and analyze threats that may come in. I put together the best configurations to help protect the users.

It has offered effective protection to help us avoid email issues. For example, my CEO in the past had been compromised with malware. When we deployed this solution, we've been able to avoid issues.

The functionality is good.

It helps maintain protection. It can protect our Microsoft operations. It offers great security against malware and other threats. 

Technical support is excellent.

It is stable.

The solution can scale. 

It offers good value for money.

It doesn't protect against everything. We do need protection for, for example, endpoints. 

We'd like Citrix and Linux identity protection. We need security beyond just email so that we can avoid malicious threats.

I've been using the solution for five years in total.

It is stable. I'd rate the reliability ten out of ten. There are no bugs or glitches and it doesn't crash or freeze. 

I'd rate the solution eight out of ten in terms of scalability. It can scale. 

Microsoft support is excellent. They are very helpful and responsive. 

Positive

The initial setup was very easy. It was not difficult. We had good documentation in order to assist us. There's a lot of information available. 

The pricing is expensive, however, it is valuable to have, so that pricing is okay.

I'm not sure which version of the solution we're using. 

Overall, I would rate the solution ten out of ten. I'm very pleased with the solution.

It is an easy solution. It is useful for local users and our company because we use Microsoft 365. It is also free with Microsoft 365.

The security features could be better and more secure in the next release.

We have been using this solution for two years.

It is stable.

It is scalable. We have more than 200 users using this solution using Microsoft accounts and emails.

The deployment was easy. We have a hybrid solution. We have Exchange, we have Office 365, and we can create Office 365 users. So if we want to create with Exchange, we can also do that. And all our incoming emails go through Office 365 Online Protection.

We've used technical support a few times, and they've helped us.

The initial setup was straightforward. It has already established standards that are configured.

The solution has annual licensing.

I rate this solution a nine out of ten.

It's definitely scalable.

The price could be lower.

Microsoft has some training portals, but more could be developed.

Additional documentation could be added.

It's stable if you take care of it, but it's not an install-it-and-forget-about-it kind of product. You have to maintain it.

It's definitely scalable.

The quality of the technical support is good, but the speed could be better. I would rate it at three on a scale from one to five.

Negative

It's neither very easy nor very complex to deploy Microsoft Exchange Online Protection. It's in-between. On a scale from one to five, I would rate deployment at three.

The price could be lower.

On a scale from one to ten, I would rate this solution at eight.

It's a spam filter and an antivirus solution. It protects our clients from spammers.

It has a really nice web-based administration console. Thanks to this, our clients are not tied to a particular server or workstation. They can just hit a URL anywhere in the enterprise and view the console.

The included patch management system is really good. It keeps itself up to date which is critical when you're dealing with anti-virus and spam filtering. Overall, I think it's really a great product.

It kind of has a heavy footprint — in terms of an implementation footprint. I think the implementation could be more streamlined. The implementation could be more flexible in terms of allowing users to pick and choose where they want to deploy.

Personally, I like to be able to pick and choose what I'm implementing and where I am implementing it in the environment instead of having to install the whole stack.

In the next release, I would like to see them add some features beyond just spam and anti-virus. Maybe some bulk email tools — in terms of being able to send them from within the environment. Send group emails, send information to the administration team; I'd like to see them add some MailChimp kind of functionality or mailing lists. 

Instead of just providing spam and anti-virus filtering, I'd like to see them add more feature functionality. The one thing that I don't like is that it's very much a point product. It just does what it does, very specialized. I think this industry as a whole is going away from point products and heading towards suites — integrated suites that do a number of different things. I think that they would be wise to fold this into a broader overall suite of products.

I have been using Microsoft Exchange Online Protection for roughly 15-16 years. 

This solution is exceptionally stable. It scales excellently for what it's used for.

The technical support is outstanding.

The initial setup is straightforward. 

ROI-wise, this solution has been great.

If you're interested in using this solution, make sure you understand the technical requirements and deploy it somewhere where it will have access both inside and outside that it needs. Inside, it needs to see the mail stores, and outside it needs to be able to download the packages that it needs to provide the spam and anti-virus filtering with protection.

Overall, on a scale from one to ten, I would give this solution a rating of ten. 

We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features.

When the product is being updated, it changes some of the setups. The support team is also not good.

I have been using Microsoft Exchange Online Protection since 2019.

It is a stable solution.

It is a scalable solution. I've recommended the solution for small, medium, and large enterprises. 

The initial setup is straightforward. But if you do not know what you are doing then it can be troublesome. There are a lot of terms that they use for their online product. But we need to familiarize ourselves with the old jargon. 

The customers try to deploy it on their own and when they fail they involve us. The deployment takes a day because you still have to document everything you did. You still have to show the local admin what to do, and how to manage it. I can do the deployment myself, but I do it together with the local guys so that we can all be on the same load.

The pricing of the solution is reasonable. We are usually local, and most of our clients are in the development phase. So they're taking the governmental discount. We do not pay for extra support.

I advise people to use it. I rate the overall solution a nine out of ten.

I'm using Microsoft Exchange Online Protection to reduce cost because I won't need another solution to check the edge malware and spam.

The most valuable feature is the ease of administration. Other solutions require complex administration, but Microsoft Exchange Online Protection is easier.

The security compliance features need to be improved. Sometimes, a client's mailbox becomes full because of retained information and not because of mail.

I would like to see improvement in block rules as well.

I've been using this solution for nine years.

It is a stable solution, and I would give stability a ten out of ten.

Microsoft Exchange Online Protection's scalability is good, and I rate it at ten out of ten.

I would rate Microsoft's technical support at ten out of ten.

Positive

The initial setup of Microsoft Exchange Online Protection was easy.

Microsoft Exchange Online Protection is a good solution at an affordable price. It is a good investment.

I would recommend Microsoft Exchange Online Protection and rate it at ten out of ten.

The tool scans all inbound emails. It ensures that we do not get links to malicious sites. The solution also prevents phishing attempts. 

I like the product's ZAP feature. 

The tool's classification for bulk email is cumbersome. 

I have been using the solution for five years. 

I have had no issues with the tool's stability in the last four to five years.

I have had no problems with the solution's scalability. We have tenants with four to five people and others with around 600 people. There is not much difference in either case. 

The tool's technical support responds fast. 

Neutral

The tool's initial deployment is cumbersome. We have one person devoted to the solution's maintenance. Microsoft handles most of the updates and rule additions. 

The tool's pricing is excellent. 

 The tool's maintenance is minimal. It is easy to maintain. I would rate the solution an eight out of ten.