Microsoft Exchange Online Protection (EOP) Reviews

We use Microsoft Exchange Online Protection for scanning and protecting email attachments and URLs. Primarily we use Mimecast for URL protection, but it's good to have a second step, particularly Microsoft Exchange Online Protection, just in case something slips through.

What I like most about Microsoft Exchange Online Protection is its integration with Windows, so we have one central view for all alerts and incidents.

I'm pretty happy with Microsoft Exchange Online Protection, so off the top of my head, I can't think of any reason for me to want to change something in the solution.

Having orchestration features added to Microsoft Exchange Online Protection, particularly automation and remediation, would be quite useful.

I've been using Microsoft Exchange Online Protection for five or six years.

Microsoft Exchange Online Protection is quite stable.

Microsoft Exchange Online Protection is a scalable solution.

I haven't contacted technical support for Microsoft Exchange Online Protection.

Before Microsoft Exchange Online Protection, we used Mimecast. We still use Mimecast, but for an antimalware solution, we've always used what's available on Windows.

I didn't configure the solution, so I can't tell if the setup was straightforward or complex. Our Exchange administrators were the ones who set up Microsoft Exchange Online Protection.

We implemented the solution in-house.

Our license for Microsoft Exchange Online Protection is covered by our enterprise agreement.

There are three thousand users of Microsoft Exchange Online Protection in our company. There is no plan to increase the number of users, at least not in the near future.

Microsoft Exchange Online Protection is quite a difficult product. I would recommend it because it's a good product. My advice to others looking into using it is to make sure their rules are configured correctly, and they have turned on all the necessary features.

I'm rating Microsoft Exchange Online Protection eight out of ten.

The product's end-of-life cycle could be extended. When it gets upgraded, we should receive some incentives. For example, someone who has purchased a Microsoft professional license should be able to renew or upgrade without buying a new product.

There have been some online intrusions on security. If Microsoft packaged the updates more frequently, the protection would be better. If updates take less time, we might receive malicious emails.

Additionally, I would like to see changes in the licensing model. If someone has a corporate license with many users, they should get a better price.

I have been working with Microsoft Exchange Online Protection (EOP) since 1998.

We could get technical support services directly from Microsoft.

Positive

We use Sophos for email protection. Sophos enhances our accessibility and helps prevent malicious email intrusions.

The product is expensive. 

The email policy configuration options in Microsoft EOP are satisfactory. I recommend it to any user who wants to use Microsoft. 

I rate it a ten out of ten. 

Microsoft EOP's most valuable feature is a shared mailbox. 

The solution needs to improve its backup. 

I rate the tool's stability a ten out of ten. 

Microsoft EOP is scalable. 

The tool's deployment is straightforward. You need to get a license to use the product. 

I rate Microsoft EOP a ten out of ten. 

I manage all the users and special accounts with the tool. 

You can use the product to create special accounts. 

We have experienced issues while migrating from on-prem to the cloud. The tool needs to improve its stability. 

I have been working with the solution for more than ten years. 

I would rate the product's stability an eight out of ten. 

My experience with the tech support team is good. 

The product's setup is easy and quick. 

We relied on a third-party to complete the deployment. 

I would rate the solution a nine out of ten. 

The solution is for general protection, specifically for email scanning to protect against threats.

The value of the solution is the fact that it's completely already integrated into the Office 365 environment so you don't have to go do different things to manage and be able to control, configure, and integrate security as part of the overall Mailpack. 

For some customers, they don't feel comfortable having all their eggs in the Microsoft basket. Some prefer to have another scanner to do the scanning for protection.

The scanning is quite effective.

It's integrated right into Office 365.

The solution is stable.

It is scalable.

The biggest issue that I experience is that Microsoft keeps moving things around, and it's very inconsistent as to where you find the information when you're trying to work on different pieces. The fact that they keep changing it, keep changing the portals and moving things around, gets to be very frustrating when you're trying to get something configured for customers.

Technical support needs improvement.

The solution is a bit pricey. 

I've used the solution for quite a while at this point. 

We've had no issues with stability.

We've had no problem with scalability.

We deal with support all of the time. Technical support could be better.

Negative

The implementation is somewhere in the middle of easy and difficult. You do need to know what you're doing, and you're not always sure of both the level of the spam policies and the protection you're putting on, for example, what it's actually gonna do to mail. It takes experience. Somebody new is not generally going to figure it out quickly.

The level of maintenance depends on the size of the organization. That said, it doesn't take a lot of care and feeding once it's set up properly.

The pricing is moderate. I'd rate them five or six out of ten. They are a bit expensive, considering I'm already paying for staff in the portal. 

I spend 99% of my time working with Microsoft products. We do resell Microsoft. We're a small business partner. 

I'd rate the solution seven out of ten. 

I primarily use Online Protection for technical support.

Online Protection has allowed our customers to keep their data on our site using the DLP the solution offers.

Online Protection's most valuable feature is its admin interface.

Online Protection has an issue in that it doesn't provide an option to stop impersonation. 

I've been using Online Protection for about a year.

I would rate Online Protection's stability seven out of ten.

I would rate Online Protection's scalability ten out of ten.

The initial setup was straightforward.

Online Protection is fairly expensive.

I would give Online Protection a rating of seven out of ten.

Microsoft Exchange Online Protection's use case can be email collaboration, data protection from various threats such as phishing or malware, and deploying anti-spam policies and anti-malware policies to ensure user safety. Additionally, the attack simulation and training features within the solution can be used to train end users across different campaigns happening over the internet. Other features like saved attachments, saved documents, and disabling options in Microsoft Exchange Online Protection can also be utilized.

The pre-set policies and configuration analyzer are the most valuable features in my opinion. The configuration analyzer is a great function to bring about strong external protection, and one can either turn on the pre-set policies or take help from the configuration analyzer to get recommendations for better protection.

One area that could be improved is handling gray emails, which are emails with attachments or newsletters that are not necessarily malicious, but are coming from different providers and are being received by various customers. Microsoft Exchange Online Protection may not be fully capable of stopping these emails until submitted for investigation over a specific period of time by Microsoft experts. This process needs improvement.

I have been working with the product for approximately six years.

The stability of this solution is quite good. It's been working well for a long time. Microsoft is constantly updating it and adding more features. I would rate it a nine out of ten.

I would rate its scalability a seven out of ten. There are certain restrictions. When you're using a Microsoft product solution, you can scale it, but if you're not, there are limitations.

If a company is doing business transactions, sending and collaborating, or choosing teams, I suggest they use Exchange Online Protection. But it may not be enough for any organization that is doing its best, as many threats are happening through different communication channels. I suggest using Office 365 as well, which comes with more advanced functionalities.

The experience with customer service from Microsoft varies. For example, if you open a ticket and get good engineers or support representatives, the experience is obviously good. It really depends on the quality of the support you receive. Overall, my experience has been average. Sometimes I get very bad responses from engineers or developers who don't understand the service or may not be properly trained on it. It can be hard for someone like me to explain everything so that they can understand the problem, and they may need to consult their team or do some research before providing a solution. These things take time. But if you get a good representative who is knowledgeable, then the experience is very smooth.

The initial setup is very simple. There are certain policies within the environment that will do the job automatically if you don't do anything. Moreover, every organization has default policies that are automatically applied if you don't do anything, but Microsoft provides documentation if you want to customize the policies. It is easy to work around the default policies if you need to make changes.

EOP is mainly deployed for the public cloud and there is no on-premises version available. However, if an organization has an on-premises email solution, they can choose to connect it to EOP to protect their emails with external protection. Organizations can reroute their emails through EOP so that all inbound and outbound emails go through the EOP solution and get filtered accordingly.

I would rate it a seven out of ten. It is a low-price solution.

Overall, I would rate Microsoft Exchange Online Protection a six out of ten. It is a good product. However, it may not meet all the requirements of today's business world. But if you combine it with different solutions in production, then it becomes a lot more effective.

We are using Microsoft Exchange Online Protection for the migration of users from on-premise to the cloud.

The most valuable features of Microsoft Exchange Online Protection are the EOP, ATP, safe links, fishing, and antispam.

Not all settings can be configured automatically and most still require manual configuration. However, there is an automation tool available that can be used to input all the configurations either as a script or a tool it would be helpful.

I have been using Microsoft Exchange Online Protection for approximately three years.

The stability of Microsoft Exchange Online Protection is good. We have not had many issues.

I rate the stability of Microsoft Exchange Online Protection a nine out of ten.

I have used Mimecast. I do not have a lot of experience in Mimecast. 

Microsoft Exchange Online Protection can handle a more broad range of areas than Mimecast.

The initial setup of Microsoft Exchange Online Protection and streamlining is complex. When we use a feature and we try to streamline them based on its outcomes can be difficult, such as false positives.

We often use third-party tools for the deployment. We try and use Microsoft native tools, such as Office Configuration Analyzer.

I help my customers implement the solution and it typically takes one week with two consultants.

The price of Microsoft Exchange Online Protection is reasonable.

If you're looking for recommendations, I suggest selecting the standard or strict settings provided by Microsoft for configuring Microsoft Exchange Online Protection. You can start with the standard settings and gradually increase the blocking and other settings such as spam confidence level based on your experience over time. It's important to keep in mind that further tuning may be required based on false positives and other factors, which will require manual adjustments based on experience. This configuration process is not a one-time setup and will evolve based on your customer experience.

I rate Microsoft Exchange Online Protection a nine out of ten.