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Luis Bastida - PeerSpot reviewer
Chief Information Security Officer at Suri Services, SC
Real User
Apr 4, 2023
Excellent support, good functionality, and useful protection against online threats
Pros and Cons
  • "It offers great security against malware and other threats."
  • "It doesn't protect against everything. We do need protection for, for example, endpoints."

What is our primary use case?

I primarily use the solution for online protection. It protects us from malware and spam, among other threats.

I can employ my own policies, for example, attached files and email, and I can apply security to them and analyze threats that may come in. I put together the best configurations to help protect the users.

How has it helped my organization?

It has offered effective protection to help us avoid email issues. For example, my CEO in the past had been compromised with malware. When we deployed this solution, we've been able to avoid issues.

What is most valuable?

The functionality is good.

It helps maintain protection. It can protect our Microsoft operations. It offers great security against malware and other threats. 

Technical support is excellent.

It is stable.

The solution can scale. 

It offers good value for money.

What needs improvement?

It doesn't protect against everything. We do need protection for, for example, endpoints. 

We'd like Citrix and Linux identity protection. We need security beyond just email so that we can avoid malicious threats.

Buyer's Guide
Microsoft Exchange Online Protection (EOP)
April 2026
Learn what your peers think about Microsoft Exchange Online Protection (EOP). Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,164 professionals have used our research since 2012.

For how long have I used the solution?

I've been using the solution for five years in total.

What do I think about the stability of the solution?

It is stable. I'd rate the reliability ten out of ten. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

I'd rate the solution eight out of ten in terms of scalability. It can scale. 

How are customer service and support?

Microsoft support is excellent. They are very helpful and responsive. 

How was the initial setup?

The initial setup was very easy. It was not difficult. We had good documentation in order to assist us. There's a lot of information available. 

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive, however, it is valuable to have, so that pricing is okay.

What other advice do I have?

I'm not sure which version of the solution we're using. 

Overall, I would rate the solution ten out of ten. I'm very pleased with the solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PreSales Engineer at Exakis Nelite
Real User
Apr 4, 2023
Scalable solution, but integration with other platforms would be helpful
Pros and Cons
  • "It provides security to both on-premises and Azure infrastructures."
  • "They should specify the difference between Defender for Office 365 and Exchange Online Protection."

What is our primary use case?

We use the solution as a security gateway to protect electronic messages for our customers. It helps us define email transaction rules to protect them from inside and outside the network.

What is most valuable?

The solution's most valuable feature is securing the on-premises and Azure infrastructures.

What needs improvement?

They should add more information to specify the difference between Defender for Office 365 and Exchange Online Protection. We keep getting queries regarding it. Also, they should integrate the solution with other platforms. We currently face issues while helping customers migrate from another solution to Microsoft Exchange.

For how long have I used the solution?

We have been using the solution for 12 years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. We have 50 customers using it. We have seen many customers moving their solutions from on-premises to on-cloud. The solution provides a secure bridge for migration.

How are customer service and support?

The solution's customer service is good.

How was the initial setup?

We need to have a license to set up the solution.

What about the implementation team?

Our deployment and maintenance team for the solution comprises three architectures, five consultants, and two desk managers.

What's my experience with pricing, setup cost, and licensing?

Apart from the license fee for the solution, there are no additional costs.

What other advice do I have?

I recommend the solution to others and rate it as a seven.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Exchange Online Protection (EOP) Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2026
Buyer's Guide
Download our free Microsoft Exchange Online Protection (EOP) Report and get advice and tips from experienced pros sharing their opinions.