Learn what your peers think about Microsoft Exchange Online Protection (EOP). Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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What do I think about the stability of the solution?

I have had no issues with the tool's stability in the last four to five years.

What do I think about the scalability of the solution?

I have had no problems with the solution's scalability. We have tenants with four to five people and others with around 600 people. There is not much difference in either case.

How are customer service and support?

The tool's technical support responds fast.

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's initial deployment is cumbersome. We have one person devoted to the solution's maintenance. Microsoft handles most of the updates and rule additions.

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is excellent.

What other advice do I have?

The tool's maintenance is minimal. It is easy to maintain. I would rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner

OUMAIMA ELBAKASI

PreSales Engineer at a tech services company with 501-1,000 employees

Apr 4, 2023

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Scalable solution, but integration with other platforms would be helpful

Pros and Cons

"It provides security to both on-premises and Azure infrastructures."

"They should specify the difference between Defender for Office 365 and Exchange Online Protection."

What is our primary use case?

We use the solution as a security gateway to protect electronic messages for our customers. It helps us define email transaction rules to protect them from inside and outside the network.

What is most valuable?

The solution's most valuable feature is securing the on-premises and Azure infrastructures.

What needs improvement?

They should add more information to specify the difference between Defender for Office 365 and Exchange Online Protection. We keep getting queries regarding it. Also, they should integrate the solution with other platforms. We currently face issues while helping customers migrate from another solution to Microsoft Exchange.

For how long have I used the solution?

We have been using the solution for 12 years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution. We have 50 customers using it. We have seen many customers moving their solutions from on-premises to on-cloud. The solution provides a secure bridge for migration.