We use this solution for mobile device management.
Security Architect at a comms service provider with 5,001-10,000 employees
Wide range of device management, scalable, and highly stable
Pros and Cons
- "One of the main features of the solution is it allows the management of many devices in different ways."
- "One of the main features of the solution is it allows the management of many devices in different ways."
- "When Microsoft Intune is used with different android devices it does not always work as it is supposed to."
- "When Microsoft Intune is used with different android devices it does not always work as it is supposed to."
What is our primary use case?
What is most valuable?
One of the main features of the solution is it allows the management of many devices in different ways.
What needs improvement?
When Microsoft Intune is used with different android devices it does not always work as it is supposed to.
The enrollment in Microsoft Intune is based on user accounts and not devices. It can be different to maintain different profiles for the same user. It cannot work together with other solutions. For example, if you have a normal user having a mobile phone, and they also have a tablet that they use that is managed from another MDM solution, such as Airwatch, the two can not cooperate if you are using the same Microsoft account on those two devices. They need to allow enrolment through the device IDs.
For how long have I used the solution?
We have been working with this solution for one year.
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What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have not had any issue with the scalability.
We have approximately 7,000 users using this solution.
How was the initial setup?
I do not think it is ever straightforward to use a Mobile Device Management System. Especially in our case, we were enrolling a lot of different devices that were already in use. That is always complicated and I do not think the fault is with Intune. It is complicated because Android can be used by different manufacturers, such as Huawei, Samsung, or Sony, and all of them can be very different.
What other advice do I have?
I rate Microsoft Intune an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Solutions Architect at Injazat
A cloud-based management tool with a useful device management feature
Pros and Cons
- "It has a useful device management feature."
- "The initial setup is easy."
- "It would be better if I could integrate it with my core group policy. I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise."
- "The support is not very good. It's very poor."
What is most valuable?
It has a useful device management feature.
What needs improvement?
I guess they have been working a lot on the current features, but the active directory core features like group policy management are still missing. It would be better if I could integrate it with my core group policy.
I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise.
Integration with other products could also be better. If I want to integrate with AirWatch, I have to do a lot of manual stuff and a lot of middleware changes. Technical support could also be better.
For how long have I used the solution?
I have been using Microsoft Intune for the last three years.
How are customer service and technical support?
The support is not very good. It's very poor. At least at implementation time, Microsoft should support or should have a team who can support instantly or rapidly. But the process remains the same for the support, and I have to call, and I have to wait for four to eight hours, especially if I'm migrating from AirWatch, Mobility, or some other applications.
Which solution did I use previously and why did I switch?
AirWatch is a bit complicated, especially during a disaster or when something happens. Their technical support is very poor, and Intune is far better.
How was the initial setup?
The initial setup is easy. We can complete the Intune implementation in one hour, but for the base configuration, we require Microsoft support. Because at the end of the day, it's a cloud product, and we don't have many resources on it.
What's my experience with pricing, setup cost, and licensing?
The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer.
What other advice do I have?
On a scale from one to ten, I would give Microsoft Intune a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
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Microsoft Intune
April 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Managing Partner at a tech services company with 11-50 employees
Simple to understand for new users, easy to operate, and reliable
Pros and Cons
- "The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
- "The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package."
- "In an upcoming release, I would like to see some kind of analytics report."
- "In an upcoming release, I would like to see some kind of analytics report."
What is our primary use case?
The solution is used for managing all devices centrally and overall reducing administrative operations.
What is most valuable?
The solution is easy to use, simple to understand for those new to using it, and combined with the other Microsoft products it makes for an overall good package.
What needs improvement?
In an upcoming release, I would like to see some kind of analytics report.
For how long have I used the solution?
I have been using the solution for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I have found the solution to be scalable.
What was our ROI?
This solution can help you reduce operational tasks which will save you money.
What other advice do I have?
I recommend this solution to others. We have a lot of customers that enjoy the solution.
I rate Microsoft Intune an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Solutions Architect at a comms service provider with 1-10 employees
Very good technical support with great scalability and mobile acesss management
Pros and Cons
- "The mobile application management, MAM, is the most useful aspect of the solution."
- "The product helps organizations have a model or place to allow users to access the corporate resources from any device that the user wants and in a highly secured way."
- "Reporting could be improved. It needs to be more expensive and robust."
- "Reporting could be improved. It needs to be more expensive and robust."
What is our primary use case?
We primarily implement the solution for our customers. It's mainly used by our clients for device management.
How has it helped my organization?
The product helps organizations have a model or place to allow users to access the corporate resources from any device that the user wants and in a highly secured way. That way, the data can be managed by the organization, whether the device is managed or not.
What is most valuable?
The mobile application management, MAM, is the most useful aspect of the solution.
The initial setup is very straightforward.
The solution is quite stable.
The product scales very, very well.
We've found the technical support to be excellent.
What needs improvement?
The legacy system management could use some improvement.
Reporting could be improved. It needs to be more expensive and robust.
Technical support could be a bit quicker to respond.
For how long have I used the solution?
We've used the solution for two years. It hasn't been an extremely long amount of time.
What do I think about the stability of the solution?
The product is stable. Microsoft, obviously, is a stable platform. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance.
What do I think about the scalability of the solution?
The solution is highly scalable. A company can expand the solution if it would like to.
How are customer service and technical support?
I'd rate the solution at a four out of five. It's mostly quite good. They are helpful and knowledgeable. However, The response times could improve. In general, we are mostly satisfied with the level of service provided to us.
How was the initial setup?
The initial setup is not overly complex or difficult. It is easy. The implementation is straightforward.
The deployment process is pretty quick. It takes a couple of days, and not quite a week.
What about the implementation team?
We can implement the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
Being a deployment or being a technical resource, I'm not that good in the pricing. It's not an aspect o the solution I directly deal with. I can't speak to the specific costs to a company.
What other advice do I have?
We are a global distributor for Microsoft. I am a consultant. I do deployment for my customers.
I'd rate the solution at an eight out of ten overall.
I would advise new users and organizations that they should follow the industry standard practices of configuring the policies and they can always highly rely on Microsoft for other security products as well.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Distributor
Senior Security Analyst at a tech services company with 10,001+ employees
Scalable, very easy to use, and simple to set up with good documentation
Pros and Cons
- "It is very easy to use. It has a very easy interface."
- "It is very easy to use; it has a very easy interface."
- "They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."
- "Its stability should also be improved. It is not very stable; sometimes, it shows some inconsistencies across tenants."
What is most valuable?
It is very easy to use. It has a very easy interface.
What needs improvement?
They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular.
Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants.
For how long have I used the solution?
I have been using this solution for around five years. I am using its latest version.
What do I think about the stability of the solution?
It is not very stable. Sometimes, it shows some inconsistencies across tenants. There is still room for improvement there.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
I have interacted with them. Their first response was fast, but after that, they were not that helpful. I would rate them a three out of five.
Which solution did I use previously and why did I switch?
Microsoft Intune is the only solution I have used.
How was the initial setup?
It is pretty straightforward. There is good documentation for that.
What other advice do I have?
I would recommend this product. I would also recommend using the cloud-only solution if possible. Don't go for on-premises because it is not very consistent. Just stay on the cloud.
I would rate Microsoft Intune an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Transition Project Manager at DXC
Easy initial setup with good configuration capabilities and an intuitive interface
Pros and Cons
- "Technical support, in general, has been quite helpful."
- "The policies on the solution are very good, the process of enrolling devices is a useful aspect for us, the features that allow us to control the devices are helpful, the initial setup is not hard at all, technical support, in general, has been quite helpful, we've found the configuration capabilities to be quite good, and so far, the solution is fast and has an intuitive interface."
- "The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."
- "The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time."
What is our primary use case?
The solution can be primarily used for mobile management. We're using the solution to enroll Windows 10 devices.
What is most valuable?
The policies on the solution are very good.
The process of enrolling devices is a useful aspect for us.
The features that allow us to control the devices are helpful.
The initial setup is not hard at all.
Technical support, in general, has been quite helpful.
We've found the configuration capabilities to be quite good.
So far, the solution is fast and has an intuitive interface.
What needs improvement?
The feature that allows us to import the business application from the configuration manager to Intune is not very good at this time. They should be getting better in the application input on that platforms. It's an aspect that could use some improvement.
Other than that, I can't recall the solution lacking any features. Overall, we've been happy with the offering.
For how long have I used the solution?
I've used the solution in the last 12 months. We've been using it for one year, more or less. It hasn't been a very long time just yet.
What do I think about the stability of the solution?
The stability of the product is quite good. there are no bugs or glitches. It doesn't crash or freeze. The performance is reliable.
What do I think about the scalability of the solution?
We do plan to increase the use of the solution over the coming year. Our intention is to scale a bit. We don't plan on switching products anytime soon.
How are customer service and technical support?
I've dealt with technical support in the past, and I'm quite satisfied with them. They are knowledgeable and responsive. I have no complaints.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. We've only ever used Microsoft Intune for these current use cases.
How was the initial setup?
We found the initial setup to be quite easy and straightforward. It's not complex. If a company wants to set it up themselves, they shouldn't have an issue doing so.
The deployment didn't take very long. It was a pretty quick process overall.
What's my experience with pricing, setup cost, and licensing?
I can't speak to any aspect of the pricing. It's not something I handle. I don't deal with licensing and therefore don't know if it is expensive or reasonably priced.
What other advice do I have?
I've been testing the solution. I'm a customer and an end-user. My company does not have a business relationship with Microsoft.
In general, I would rate the solution at an eight out of ten. We've been happy with the capabilities overall.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
General Manager at ti724
Very easy to use but lacks network security and other features
Pros and Cons
- "Easy to use."
- "The valuable feature of this solution is its ease of use."
- "Lacking in features such as Wi-Fi and network security."
- "I find the solution quite old school with not many features."
What is our primary use case?
We are partners with Microsoft Intune as well as customers.
What is most valuable?
The valuable feature of this solution is its ease of use.
What needs improvement?
I find the solution quite old school with not many features. Managing devices is a little complex when they are not Microsoft projects. Additional features I'd like to see would include Wi-Fi and network security.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager Compliance at Appalachian Group
A cloud-based mobile device and application management solution that works well
Pros and Cons
- "It works pretty well for us."
- "It works pretty well for us."
- "The configuration and pricing can be improved."
- "The configuration and pricing can be improved."
What is most valuable?
It works pretty well for us.
What needs improvement?
The configuration and pricing can be improved. It would also be better to meet with people in the country and teach us how to manage personal information because we will not look at or touch any personal information. They should teach us about managing personal information and make it really easy for us.
What's my experience with pricing, setup cost, and licensing?
Pricing can be improved.
What other advice do I have?
On a scale from one to ten, I would give Microsoft Intune a ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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