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reviewer1277010 - PeerSpot reviewer
Architecture Director at a transportation company with 10,001+ employees
Real User
Jan 27, 2022
Efficient management of thousands of mobile devices
Pros and Cons
  • "The solution is scalable. We currently have tens of thousands of users within our organization using the solution."
  • "We would like to see support for Chrome and/or devices for Chromebooks."

What is our primary use case?

We use this for management of all mobile devices.

What needs improvement?

We would like to see support for Chrome and/or devices for Chromebooks.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

The solution is stable.

Buyer's Guide
Microsoft Intune
March 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What do I think about the scalability of the solution?

The solution is scalable. We currently have tens of thousands of users within our organization using the solution.

How are customer service and support?

I think customer support is quite good, we have enterprise support and premier support agreements.

How was the initial setup?

Initial setup was straightforward.

What other advice do I have?

Potential users should run a proof of concept. This can be done easily because Microsoft is offering a free trial period of one month.

I would rate this an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1217346 - PeerSpot reviewer
AVP at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Jan 25, 2022
Good performance, useful policies, and secure
Pros and Cons
  • "The solution is easy to use and it has good performance."
  • "There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good."

What is our primary use case?

The primary use of Microsoft Intune is for device management.

What is most valuable?

The solution is easy to use and it has good performance.

We can manage all our devices with the policies we want and it is secure. We can apply any policies we want, which gives us more flexibility.

What needs improvement?

There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good.

For how long have I used the solution?

I rate Microsoft Intune for approximately two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Microsoft Intune is scalable, we use it across many groups.

We have approximately 1,000 users using this solution in my organization.

How are customer service and support?

I have not used the technical support.

Which solution did I use previously and why did I switch?

We previously used AirWatch.

How was the initial setup?

The installation is simple and it can be done quickly, within minutes.

What about the implementation team?

We have a team that does the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There are licenses required for this solution. We enable licenses on the devices we need to manage.

We have an enterprise agreement with Microsoft. It is part of our E3 and E5 of our bundle company package. We are happy with the solution.

What other advice do I have?

I rate Microsoft Intune a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
March 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
reviewer1366341 - PeerSpot reviewer
Architect at a tech services company with 11-50 employees
Real User
Jan 24, 2022
Easy to install with good technical support but needs better synchronization
Pros and Cons
  • "The stability is good."
  • "The synchronization could be improved."

What is our primary use case?

The solution is primarily used for people who want to manage their mobile devices.

How has it helped my organization?

It's difficult to describe how we've been able to improve our organization specifically with this solution.

What is most valuable?

The most valuable aspect of the product is that we are able to send application deployments and certifications for conditional access.

The solution is very easy to install.

The stability is good.

You can scale the solution if you need to.

Technical support is helpful. 

What needs improvement?

The MacBook management could be better. 

They should have better integration with, for example, Apple.

The synchronization could be improved.

They need to work on providing better troubleshooting techniques. 

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

We have found the solution to be scalable. 

We have about 20 clients using the product. Typically, the users would be managers or assistant administrators. 

How are customer service and support?

We've used technical support in the past. They are very fast and they know what they are talking about. We're happy with the level of support we get.

How was the initial setup?

The implementation process is simple. It's very straightforward. 

I'd rate the overall initial setup process at a four out of five. 

Deployment times vary. It depends on the product. Our clients, for example, we're deploying it to all of their mobile devices. We use architects and engineers for the deployment process. How many we need depends on the project. We typically need, let's say, one architect and then, depending on the size of the project, one or more engineers.

What about the implementation team?

We can integrate the product for our clients if they need us to.

What was our ROI?

I can't speak to seeing any specific ROI.

What's my experience with pricing, setup cost, and licensing?

Customers do have to pay a licensing fee. Our clients pay a monthly subscription cost.

I cannot speak to the exact price as the licensing is complex. 

It's decent, however. I would rate it at a four out of five.

Which other solutions did I evaluate?

We did look at other solutions. The one we did look at closely was more for larger organizations in the manufacturing industry, which wouldn't have fit with our needs. 

What other advice do I have?

We are Microsoft partners.

We are integrating the solution for our clients. 

I'd recommend the solution to others. With Intune, many companies may already have the product if they are also already using Microsoft.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1130781 - PeerSpot reviewer
Head IT Engineering at a financial services firm with 501-1,000 employees
Real User
Jan 7, 2022
Effective data security, useful manager, and simple installation
Pros and Cons
  • "The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
  • "In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken."

What is our primary use case?

We use Microsoft Intune to secure our mobile access when you're assessing your data from your mobile. Additionally, we use the solution to limit people from transferring files to people that are not part of our domain, and secure company data from exposure.

What is most valuable?

The one feature we find most useful is the Mobile Application Manager. There are two types, we have the complete MDM and the Mobile Application Manager(MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company detail on their phone. We need to create a balance between their own personal data and the company data. We deploy the  Mobile Application Manager for them so that we won't be able to interfere with their own personal data.

What needs improvement?

We are always working with Microsoft on improvements. Improvement is not something that is static, we are always looking for a dynamic way of working with Microsoft. We have a support and enterprise agreement with Microsoft. Every quarter, we review the performance of all our solutions and then we ask for further improvement.

In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken.

For how long have I used the solution?

I have been using Microsoft Intune for approximately four years.

What do I think about the stability of the solution?

I have found Microsoft Intune to be stable.

What do I think about the scalability of the solution?

Microsoft Intune is scalable.

How was the initial setup?

The installation is not complex.

What other advice do I have?

I would advise others to ensure that the technical people are well versatile and trained, especially the technical people that will implement Microsoft Intune.

I rate Microsoft Intune a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Senior Digital Adviser at a consultancy with 51-200 employees
Real User
Jan 4, 2022
Good value for money
Pros and Cons
  • "Stable solution at a good price."
  • "Could benefit from user having more control over devices."

What is most valuable?

Being able to use it to control phones is the most valuable feature. 

What needs improvement?

It's a developing product, so there's lots of room for improvement. There's a lot of stuff we couldn't do because Google and Apple prevent you from doing a lot of the stuff you'd like to do. 

Microsoft documentation is a bit hard to get around, so having more control over devices would be good.

For how long have I used the solution?

I've been using Intune for about a year or so.

What do I think about the stability of the solution?

We had no problems with stability.

How was the initial setup?

It's hard to find the information to work out what you need to configure, but it's easy once you get to know how to work it.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good.

What other advice do I have?

I would rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Desktop Architecture and Design at a tech services company with 1-10 employees
Real User
Dec 8, 2021
Great patch management and reasonable pricing
Pros and Cons
  • "Microsoft Endpoint Manager is not expensive overall, especially for small environments."
  • "An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."

What is our primary use case?

We use Microsoft Endpoint Manager for patch management and software and application deployment. We also use it to engage with the user to be flexible and encourage them to use our organizational tool in their home or country, along with Microsoft 365 features and VDI.

How has it helped my organization?

Microsoft Endpoint Manager's patch management has been the most helpful to us. However, Microsoft Endpoint Manager has a lot of features. We could use it for cost management, inventory, and security purposes. But, bottomline, its best feature is patch management.

What needs improvement?

No tool is 100% perfect. An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it.

For how long have I used the solution?

I have more than 10 years of experience with Microsoft Endpoint Manager. 

What do I think about the scalability of the solution?

Microsoft Endpoint Manager is scalable. We have not run into any issues. 

How was the initial setup?

The initial setup was not easy for me.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. Microsoft Endpoint Manager is not expensive overall, especially for small environments. But for enterprises with more than 6,000 or 7,000 users, it can start to get a little expensive.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Senior Solutions Architect at RTS Cloud AB
Real User
Dec 3, 2021
Stable, easy to deploy, and easy to find technicians who understand the technology
Pros and Cons
  • "At the moment, Autopilot is the most valuable feature."
  • "The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS."

What is our primary use case?

I'm a solution architect. When I put up a new solution for managing devices, I prefer to put it on Microsoft Intune.

What is most valuable?

At the moment, Autopilot is the most valuable feature.

What needs improvement?

The main disadvantage seen today is regarding Linux clients. We have a lot of development resources that have Linux on their clients, and we can't manage them on the same platform, as we do with other clients such as macOS and Windows. So, it should have support for Linux clients. It should also have better support for macOS.

For how long have I used the solution?

I have been familiar with it since it was released. 

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

It depends on the technology for which you ask them for support.

Which solution did I use previously and why did I switch?

We are also working with VMware Workspace ONE. When comparing these two products, I prefer Intune.

How was the initial setup?

It is simple. It is easier than easy.

What's my experience with pricing, setup cost, and licensing?

It is reasonable. When you have Microsoft 365 E3 or E5 license, it is already licensed in that license. So, you could say it is free.

What other advice do I have?

It is quite easy to get people who understand the technology. For other platforms, at least in Sweden, there are not so many technicians who understand the technology.

I would rate it an eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer919047 - PeerSpot reviewer
Business Analyst at a computer software company with 1,001-5,000 employees
MSP
Nov 29, 2021
Complete product allowing quick access
Pros and Cons
  • "Users can make screenshots, and devices only need the minimal version of iOS."
  • "There can be delays in the deployment of new policies."

What is our primary use case?

We use the policies and the features to quickly access devices and make policies for users working in another country, but their device is from Brazil.

What is most valuable?

The most valuable features are that users can make screenshots, and devices only need the minimal version of iOS.

What needs improvement?

The major problem with this product is that there can be delays in the deployment of new policies.

For how long have I used the solution?

I have been working with Microsoft Intune for almost two years.

What other advice do I have?

I would rate this solution as nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2026
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.