Microsoft Intune Reviews

Typically, for customers that tend to come from a transportation logistics background, it's essentially free or the TCO is literally non-existent. It's a good fit for our resume offerings. Anywhere between 50 to 200 users is a typical use case that we see, where they're leveraging the product for low subscription costs.

Its overall integration into Microsoft 365 is great. 

I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management. Linkage to a single pane is probably the best benefit.

I'm looking at it in comparison to other EMMs and there are better EMMs out there. It's still for me at an MBM stage, as it's addressing other areas that make up EMM, however, if you put it in comparison to others, for instance, the overall experience is better. We get OL and DM and we get in the mobile threat detection. We get in a lot of other things into that EMM. 

Intune, in their port description, for me is still pretty infantile. I will say in the next 18 months to two years, they'll start becoming a bit more major, I hope.

It's pretty straightforward to implement as long as you've got a Microsoft subscription. However, it's kind-of convoluted how they explain it and what you are paying for. Obviously, we know that the more money you pay, the more features you get. I think that they can lay it out a little bit better, sometimes it's pretty hard to follow what their offering actually is.

There's quite a lot of development that they can do within their Intune dashboard. I think there are too many lines hyperlinked to move you around. Others, in contrast, give you a simple dashboard and an intuitive administrative walkthrough.

The solution looks too technical. Even though it is a technical feature, it comes across as too technical to navigate through. They can certainly work on the overall dashboad and the layout, to simplify everything.

They can do a lot more with Enterprise Firmware over here to give it full support.

Coming from a Samsung perspective, they need to comprehensively support the Android provisioning methods.

I’ve been using the solution for three years now.

From a stability perspective yes, it's very stable. The SLA that Microsoft gives around their network, the cloud service offering, makes it very stable.

It's highly scalable. Anything that's in the cloud should come with scale, and in this case definitely a highly scalable option.

I'm not sure, in total, how many people are actually on the solution. With Samsung, there's no preferred EMM solution in place. Most of it tends to come down to local/regional preference. Each region's location has its own mobile provider or EMM provider. We don't manage Intune for ourselves or for customers. Therefore, within the business, I would say it's less than 5%. As I say, we have our own solution. Nobody's going to use Intune within Samsung and we have our own EMM. Therefore, I don't forsee us increasing usage.

As we're consultants, we never rely upon a specific Microsoft consultancy to resolve anything and we clear our own testbed issues. We've very rarely been in contact with Microsoft's technical support. We're more engaged with Microsoft from a strategic partner level or in partnership as regards to our EMM offering. We have all the expertise we need in-house.

The solution is cloud-oriented. As long as you have a valid Microsoft Enterprise Subscription, it's all subscription-driven. From an installation or deployment perspective, it's pretty quick and pretty straightforward. It's not complex. As long as you paid for at least a standard enterprise subscription.

Where I am with Samsung, we're pre-sales. This is the customer's OMS. We're engaging with customers that have these environments in place, to then obviously bolt in our Samsung cloud solutions port. Obviously, we become consultancy on our cloud solutions. However, more so you have the engineering aspects of that.

For my area of business, we have a yearly subscription, which provides us with Intune capabilities within our test labs. It is negligible. It's pennies compared to our growth target. It's very affordable.

I'm typically an Azure consultant. Therefore, anything on the Azure platform now obviously includes Intune from an EMM perspective.

We use a multitude of versions. I can't tell the specific numbers. We use many as we have to constantly compare against different customer environments. We have test labs that have multi-versions as well.

Predominantly, our deployment models are on the cloud. There's literally no call for on-premise at all, apart from network connectors.

I would advise users to consider the solution on a use case by use case. I personally work in a Samsung Android environment and there's a lot more feature support in other EMMs. Therefore, I wouldn't necessarily recommend it. In the next 18 to 24 months, I hope that severe changes are made as Microsoft establishes itself more.

Overall, I would rate it at a seven out of ten. There's still a lot of room for improvement in how they deliver. Their products and features are pretty good, and they serve the need. They probably just need to work on their explanation and probably the layout and UI quite a bit more. 

We primarily use the solution for remote workforce systems that are not connected to the VPN, to flexibility deploy software, and operate system upgrades and policies, as well as pushing scripts to the devices. Pretty much just about anything that we can do in Intune, we're going to be doing. If we're not doing it already, we will be doing it.

Right now, pushing out software and policies is the solution's most valuable aspect.

The pricing and support are great. 

The dashboards, the security, and the customization capabilities work very well for us.

Everything is so tightly integrated with the on-premise solution. 

In terms of what is missing on the solution, I can't really think of anything right off the top of my head. It's doing everything we need it to do.

It would be helpful if there was proactive remediation.

In terms of some of the reporting, I find that it takes too long for some of the reports to display actual data.

We started in February using Intune on an actual production project. We had used it on a very limited basis as a testing bed several years ago, however, it wasn't a mature product back then.

The stability is great. We haven't had any issues in that regard. We don't have bugs or glitches. It doesn't freeze. It's reliable.

The scalability is very good. If you need to expand the solution, you can.

It's a management system, so every single endpoint across the enterprise has Intune connectivity. I would say 100% of our users are basically on it. We're managing all of our internal resources through Intune and the on-premise solution configuration manager. We've got upwards of 8,000 employees currently.

The support has been excellent. We're quite satisfied with the level of service provided.

The initial setup is not complex. It's relatively straightforward.

Deployment was basically a three-day engagement.

We had some assistance from Microsoft. A Microsoft engineer came on-site to assist us over the course of the deployment.

We're not paying for Intune due to the integration with Configuration Manager. If you own Configuration Manager, you own Intune and vice versa. If you own Intune, you own Configuration Manager or the on-premise solution. As far as how much Configuration Manager costs, I'm not exactly sure. We set that up a long time ago and I just do not recall the cost on that.

Our company does not have a business relationship with the vendor. We're simply customers.

We're using the very latest version of the solution. We're using it with Microsoft Endpoint Configuration Manager, and we're running a 2006 build. With Intune, since it's the SaaS model, it's whatever version is available in the cloud.

My advice to other organizations considering the solution would be to be patient. Some of the reporting, for example, takes up to 24 hours before it is actually displayed in the console, depending on a number of endpoints you're trying to manage. 

The other recommendation would be is be prepared to switch your way of thinking around deploying policies through Intune. The policies in Intune are similar to GPOs, but there is a difference. There is a very, very distinct difference between those policies and the equivalent of the policy and the configuration as a baseline. They're similar in nature, but they're very different. You have to kind-of switch your method of thinking.

I would say I'm very, very pleased with the solution. Even with the delayed reporting, I would give it probably a solid nine out of ten.

We are moving from our parent company's tenants to our own, using the product to manage devices. 

I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID. 

The product needs to upgrade itself when the server is overloaded.

I have been using the product for a month. 

The product is very scalable. 

We have weekly calls with the Microsoft team, who are very attentive. 

Our parent company makes the deployment process very complex by using non-Microsoft tools. 

We rely on a vendor team to complete the deployment. 

The product is easier to manage and integrates with our ecosystem. It has made our organizational security posture simple. We can leverage the security policies in Azure and create our policies in MDM. I rate it a ten out of ten. 

We use Microsoft Intune for our internal security policy and team management. 

The synchronization of Intune with other Microsoft solutions is a valuable feature.

The reporting and cost have room for improvement.

I have been using the solution for two years.

Microsoft Intune is stable.

The technical support is good.

Positive

The initial setup is straightforward. We used our own certified people for the deployment.

The implementation was completed in-house and we implement it for our clients.

Microsoft Intune is a bit expensive compared to the competition.

I give the solution a seven out of ten.

Most of our clients prefer Microsoft Intune over other solutions because of the seamless integration with other Microsoft solutions which most organizations use.

The solution is easy to maintain. 

I suggest using the demo of Microsoft Intune before making a decision.

It is used mainly for application deployment.

We are using it in our company and we also recommend it to our customers.

It has improved our organization a lot, especially because Intune is improving so much. It makes it a lot easier to deploy applications now, and there's less packaging work for us.

Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get.

The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune.

I have been using Microsoft Intune for approximately four years. I have built approximately 100 tenants and I manage environments with roughly 20,000 workspaces.

The product is very stable.

It's also really scalable.

At my current job site, we have roughly 8,000 devices, which includes about 2,000 mobile devices, such as phones and tablets. They're used around the whole municipality. At that client, we are not looking to increase usage because they don't have many more workspaces, but our company is looking to get more customers and expand our usage of Intune that way.

The technical support is good, once you get somebody who knows what they're talking about. Reaching the right person is really difficult, but once you have the right person, it goes smoothly. It depends on the agent you get and which area you are connected to. If you're connected to a United States office straightaway, you will probably get better help than if you get connected to one of the locations in India.

Neutral

We also use Liquid. We are part of their development program and we helped them develop their software. We also have Liquid in the field, but that's mainly for use cases with social internet and launching applications from websites, which is a little bit more difficult using Intune.

In terms of deployment, what is difficult about Microsoft is that you need to have a broad knowledge of Azure and the other components because the endpoint manager is just a small part of your workspace. You need to have that experience and there's a lot of custom work for every single client. There isn't really an automated way, like a template base, within Microsoft, to fully deploy endpoint environments.

I help our customers with the design and deployment. Normally it includes making a list of all the applications they have within the company and seeing how much work it is for us to deploy an environment and how much application work is within it. In that way, we see which strategy fits them the best. Because there are a lot of on-premises applications that are really difficult to fit into a cloud environment, we will look to build more of a hybrid solution than a fully cloud-based solution.

We usually need three or four people for deployment.

Maintenance involves keeping up to date with the application. The only downside is that if you upload an application today, it doesn't download an update that comes out next week. That means you need to package and deploy it again.

We have most definitely seen return on investment in all of our projects. We still get a stable margin, but because of the price increases, it gets more difficult to sell it.

We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher. That makes it more difficult to get a company to take a full license. It will be really hard to manage, for us, if the prices keep going up every single year.

Currently, we pay €44 for an enterprise E3 license. There are no costs in addition to the standard licensing fees.

My advice would be to take your time and test what you deploy, due to the fact that sometimes a policy that you deploy with Intune can come into effect two or three days after a device is installed. Sometimes, testing for one hour is not really accurate. You need to test for a minimum of three days before you can actually see the results.

There are some improvements needed, but overall, it's a very solid product.

We're using Microsoft Intune for MDM (mobile device management).

It's also used for securing devices. This solution also lets you access your corporate data on mobile devices. You can secure and ensure that whatever data you're accessing and using from mobile devices is in a secure channel, that the data is between your end user and your cloud provider.

There are certain policies you can set up, that can go on both the device level and application level.

What I like most about Microsoft Intune is that it's agile and easy to deploy. I also like that it covers the maximum number of policies.

Microsoft Intune is doing well. They're adding endpoints, so it's good that they're covering that, and they're more stable. What I'd like to see in their next upgrade is more in the context of today's security policies and what's needed, for them to keep adding features based on that, e.g. boosting security, so they can keep on adding security features, and that is the best they can do.

We've been deploying Microsoft Intune to customers for four years now.

Microsoft Intune is a stable solution.

I find Microsoft Intune scalable.

The technical support for Microsoft Intune was knowledgeable.

The setup for this solution was straightforward. It was quick and it was easy, but it would still depend on the policies.

You have to pay for a Microsoft Intune license. It's a user-based subscription. You can go for a monthly or a yearly payment. It's up to the customer.

We have the maximum number of clients using Microsoft Intune. For deployment and maintenance, it depends on the customers and the number of devices they have, and the policies, e.g. they can have one, two, or three resources for deploying and maintaining this solution.

I'm recommending Microsoft Intune to people who want to start using it. They can go for it for one reason: the Microsoft ecosystem. My advice to people who are looking into implementing this solution is for them to know first what they want to achieve from it, before they make their decision.

My rating for Microsoft Intune is eight out of ten.

The primary use case is to manage devices that are dedicated to processing as well as managing work stations and sales devices. I'm an Intune engineer and administrator and I implement this solution.  

This is a great solution for anyone wanting a modern endpoint device management solution.

I'd like to see an ability to deploy more ways of management, managing devices and processing the policies. 

I've been using this solution for three years. 

This solution is stable. 

The scalability is good. 

The initial setup is very simple. 

Licensing costs are based on the number of devices being used. 

Indeed, it's a correct solution for any client who wants to use this modern endpoint device management solution.

I rate this product nine out of 10. 

We use it for mobile device management. 

Intune is on a public cloud because it works on Office 365.

It provides control over all mobile devices that are being connected to the corporate network.

Data leak prevention can be integrated into it. Currently, it does not have data leak prevention.

We have been dealing with Microsoft for the past three decades, and we have been using Intune from the time it came to the market.

It is stable.

It is absolutely scalable. It is for enterprises.

It is world-class. It is the best.

Its setup is easy. It is a Microsoft solution, and everything is easy with Microsoft.

Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs.

It is a wonderful product. I would advise others to go for it. It is definitely helpful for an enterprise. It has been improving constantly. When they introduced it, it was only for Microsoft, and now, even Apple has been included. They're doing well.

I would rate it a nine out of 10.

We use this for management of all mobile devices.

We would like to see support for Chrome and/or devices for Chromebooks.

I have been using this solution for about three years.

The solution is stable.

The solution is scalable. We currently have tens of thousands of users within our organization using the solution.

I think customer support is quite good, we have enterprise support and premier support agreements.

Initial setup was straightforward.

Potential users should run a proof of concept. This can be done easily because Microsoft is offering a free trial period of one month.

I would rate this an eight out of ten.

The primary use of Microsoft Intune is for device management.

The solution is easy to use and it has good performance.

We can manage all our devices with the policies we want and it is secure. We can apply any policies we want, which gives us more flexibility.

There can be some added features, such as an improved dashboard. Any new feature that could be a benefit to our customers would be good.

I rate Microsoft Intune for approximately two years.

The solution is stable.

Microsoft Intune is scalable, we use it across many groups.

We have approximately 1,000 users using this solution in my organization.

I have not used the technical support.

We previously used AirWatch.

The installation is simple and it can be done quickly, within minutes.

We have a team that does the implementation of the solution.

There are licenses required for this solution. We enable licenses on the devices we need to manage.

We have an enterprise agreement with Microsoft. It is part of our E3 and E5 of our bundle company package. We are happy with the solution.

I rate Microsoft Intune a nine out of ten.