Microsoft Intune Reviews

I use Microsoft Intune to manage iPhone devices that we currently deploy to the end-users, and I manage all that. Right now, we're running close to about 60 devices. 

But eventually, what we want to do is go ahead and enroll the Windows platform on that as well because there's only one license per user that can deploy up to five devices. That is going to be my next migration roadmap. We're going to be managing laptops through it as well. So it would be Windows 10 platform along with the iPhones.

I like how Microsoft Intune lets me lock down the email profile and make it accessible only on certain devices. I also like how one user license allows up to five devices.

I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved.

I have been using Microsoft Intune for about eight months.

I would say that it's a stable solution.

It's definitely scalable because one single-user license can allow up to five devices to be added. We're going to be rolling some laptops out, and we can definitely work with either an Android or an iPhone. It doesn't matter which device. 

It's scalable to that point, and the fact that only one user license will allow up to five devices, I think that's something that we would be looking to do, and we're definitely happy with it.

I've dealt with Microsoft way too many times, and needless to say, I'm not too fond of Microsoft support most of the time. I've always had a better experience with Workspace ONE and VMware, and they're very good with their support. Microsoft support can definitely use a lot of improvement.

With Apple Business Management, we can pre-deploy everything, and we can manage everything on the phones with the lockdown. With Workspace ONE, I couldn't lock down the email profile and make it accessible only on certain devices. 

Especially with Office 365, this became the biggest issue because we couldn't lock down the profiles per device space. When I worked with VMware, I worked with Microsoft Office for a couple of weeks continuously to figure out a solution and couldn't find one. 

That's when we decided to go with Microsoft Intune management because we could lock it down to just those devices. Otherwise, it was locked, and our tenant is a government tenant, and we don't allow any external access to our tenant.

That was the issue I was having with Workspace ONE. Workspace One couldn't integrate Office 365 applications the way I wanted it to.

The initial setup was straightforward. I actually prefer Microsoft Intune over VMware Workplace ONE because it's a bit more complicated. The setup was also easy because I've worked with Intune before.

It's not a server license. It's an end-user license. Because it's an end-user subscription and it's on a monthly basis, and because we're a government tenant and have a lot more scalability and users, we use it monthly. 

We work with the subscription rather than a server license. I think it's economical this way because we don't have to have a server license for that, and I think that works in our favor.

I would definitely say that you need to work with Apple Business Manager first. If you don't set up that account first, you will run into some issues, especially if you're doing a managed profiles on it. 

Just make sure you do your homework before you get started because there are a lot of prerequisites. If you miss them and you don't do it, then you run into issues, and then you're literally recreating the same work you've already done.

On a scale from one to ten, I would give Microsoft Intune an eight.

It is used mainly for application deployment.

We are using it in our company and we also recommend it to our customers.

It has improved our organization a lot, especially because Intune is improving so much. It makes it a lot easier to deploy applications now, and there's less packaging work for us.

Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get.

The solution could be improved by the opportunity to connect third-party application databases, such as Chocolatey or another setup store, to Intune.

I have been using Microsoft Intune for approximately four years. I have built approximately 100 tenants and I manage environments with roughly 20,000 workspaces.

The product is very stable.

It's also really scalable.

At my current job site, we have roughly 8,000 devices, which includes about 2,000 mobile devices, such as phones and tablets. They're used around the whole municipality. At that client, we are not looking to increase usage because they don't have many more workspaces, but our company is looking to get more customers and expand our usage of Intune that way.

The technical support is good, once you get somebody who knows what they're talking about. Reaching the right person is really difficult, but once you have the right person, it goes smoothly. It depends on the agent you get and which area you are connected to. If you're connected to a United States office straightaway, you will probably get better help than if you get connected to one of the locations in India.

Neutral

We also use Liquid. We are part of their development program and we helped them develop their software. We also have Liquid in the field, but that's mainly for use cases with social internet and launching applications from websites, which is a little bit more difficult using Intune.

In terms of deployment, what is difficult about Microsoft is that you need to have a broad knowledge of Azure and the other components because the endpoint manager is just a small part of your workspace. You need to have that experience and there's a lot of custom work for every single client. There isn't really an automated way, like a template base, within Microsoft, to fully deploy endpoint environments.

I help our customers with the design and deployment. Normally it includes making a list of all the applications they have within the company and seeing how much work it is for us to deploy an environment and how much application work is within it. In that way, we see which strategy fits them the best. Because there are a lot of on-premises applications that are really difficult to fit into a cloud environment, we will look to build more of a hybrid solution than a fully cloud-based solution.

We usually need three or four people for deployment.

Maintenance involves keeping up to date with the application. The only downside is that if you upload an application today, it doesn't download an update that comes out next week. That means you need to package and deploy it again.

We have most definitely seen return on investment in all of our projects. We still get a stable margin, but because of the price increases, it gets more difficult to sell it.

We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher. That makes it more difficult to get a company to take a full license. It will be really hard to manage, for us, if the prices keep going up every single year.

Currently, we pay €44 for an enterprise E3 license. There are no costs in addition to the standard licensing fees.

My advice would be to take your time and test what you deploy, due to the fact that sometimes a policy that you deploy with Intune can come into effect two or three days after a device is installed. Sometimes, testing for one hour is not really accurate. You need to test for a minimum of three days before you can actually see the results.

There are some improvements needed, but overall, it's a very solid product.

I am using Microsoft Intune for supporting clients with mobile devices.

The most valuable feature is the policy CSPs.

The closest Microsoft Intune can be to GPOs, the better. There needs to be more granularity on application deployments. However, they have done better recently with the application deployments.

I have been using Microsoft Intune for approximately seven years.

Microsoft Intune is scalable. You can add Defender ATP and other inbuilt features.

The technical support from Microsoft is not good, they take a long time to respond to a case and they do not update you on what is happening on a case.

I've been on multiple deployments. The range from the pilot can take from a couple of weeks to a full-scale deployment, which can be a couple of months to a year. The longest I have been involved in was eight months.

The clients pay for a license and each can have a different type of license, such as an E3 or E5.

I have found sometimes Microsoft Intune does not work and it can be very unresponsive.

The honest truth is that Microsoft Intune is the future. Even though it's not the finished article, because it changes every week, the earlier you adopt it, the fewer hassles you will have down the line. The more you wait, the bigger the problem you might end up having trying to migrate.

I rate Microsoft Intune an eight out of ten.

We primarily use the solution for mobile device management and security controls.

The most valuable aspect of the product is data loss prevention. That's really a benefit of the platform in general.

The solution appears to be stable and scalable. 

The biggest improvement could be in the implementation, the ease of the implementation of it. They should make it easier to order it, however, that's generally true for everything from Microsoft.

I'd love to be licensed in Microsoft. I'm trying to do that, however, I can't find a training program that will fit with my schedule. Everything requires you to be on-site for a week, as opposed to on-demand training. A big improvement would be having some on-demand training that is quality and not just a sales pitch.

I'd like to see mobile device wiping to be better. That feature is a critical feature. If that could be enhanced, I would be grateful.

We've been dealing with the solution for a year and a half to two years. 

My understanding is the solution is stable, however, I can't say if that is the case for enterprise-level deployments. 

The solution is scalable to a point. I don't have a good insight on enterprise-level deployments and therefore cannot speak to how much it can scale.

I've never reached out to technical support. I wouldn't be qualified to comment on their level of service. 

The initial setup can be a bit difficult. I'm not certified in any way for Microsoft. 

I cannot speak to how many people are required for deployment or maintenance tasks. 

I'm a managed service provider. We work with a distributor who's a reseller. We have clients that use this product regularly.

I'd advise new users to do their research on Microsoft products and understand what's included and what's not included in the packages they already have.

I'd rate the solution at an eight out of ten.

It has a useful device management feature.

I guess they have been working a lot on the current features, but the active directory core features like group policy management are still missing. It would be better if I could integrate it with my core group policy.

I would like to have a group policy in my current environment, which has strict control, but those things are still missing. Although it has maximum compliance and security, it's not available on-premise.

Integration with other products could also be better. If I want to integrate with AirWatch, I have to do a lot of manual stuff and a lot of middleware changes. Technical support could also be better.

I have been using Microsoft Intune for the last three years.

The support is not very good. It's very poor. At least at implementation time, Microsoft should support or should have a team who can support instantly or rapidly. But the process remains the same for the support, and I have to call, and I have to wait for four to eight hours, especially if I'm migrating from AirWatch, Mobility, or some other applications.

AirWatch is a bit complicated, especially during a disaster or when something happens. Their technical support is very poor, and Intune is far better.

The initial setup is easy. We can complete the Intune implementation in one hour, but for the base configuration, we require Microsoft support. Because at the end of the day, it's a cloud product, and we don't have many resources on it.

The price is reasonable, but they should lower it a bit to make it more competitive. It's cheaper than AirWatch and other products, but I still feel like Microsoft can make a base version or with Exchange online or a la carte only Intune version which will be useful. A customer who doesn't want to go full-fledged E3 or E5 can take out or consume an Intune solution only for their purpose, and we want to target that customer.

On a scale from one to ten, I would give Microsoft Intune a nine.

It is mainly used as an endpoint management tool for MDM. We are using it for Windows devices, iPads, and Macintosh devices. 

We have its latest version. It is mostly cloud-based or SAS only, and we have a couple of clients that use hybrid.

The Autopilot feature is fantastic. It is a Microsoft product, so it deals best with Microsoft operating systems, but it can integrate with iOS, Mac OS, Linux, and Android.

It just doesn't handle software updates well at all by itself. You need to be a scripting wizard to make those happen properly, or you use third-party tools. The Windows feature updates are very difficult to implement.

I would like to see a proprietary built-in remote control tool. I know that they have Team Viewer integrated, but it is not seamless. It would be nice if they had a seamless remote desktop capability directly from the Intune console.

I have been using this solution for four years.

Outside of a couple of little hiccups, it is very stable.

It is scalable. 

Overall, they're pretty decent. Their response time is sometimes a little slow, but they do get back to you and offer assistance.

I have used Workspace ONE. Workspace ONE works really well for iPads and Androids. I haven't used it recently for Windows. They had just started to sort of delve into that arena, but I can't really say how well it works because I haven't really tried it on Windows 10. Workspace ONE is far superior when it comes to iOS and Android OS. If I remember correctly, they're comparable in price.

It is straightforward for somebody who has got experience. It is certainly not something that somebody who came off the street can do easily. There is a lot of documentation, but the documentation varies widely, and it can be difficult to set up. Microsoft does offer some good support and assistance with it. If you have a user base of 300 devices or more, they'll actually walk you through the entire setup and assist you.

Currently, I am solely providing support for eight different clients who probably have over a thousand devices in total. So, the maintenance isn't difficult.

Most of our clients come to us with licensing already in place. On average, it costs $6 per device per month to add Intune to an Office 365 subscription, but I am not sure.

If your clients have Office 365, and they're not using Intune, they should be.

I would rate Microsoft Intune a six out of ten.

We are a system integrator who provides services to a variety of customers. I have provided this solution for a couple of my customers.

Microsoft Intune is primarily used to apply compliance requirements, install updates, and prevent users from sharing data because it is, part of the EMS, not just Intune.

For the price, the features included with Microsoft are appealing.

That is subjective because I haven't used anything other than Intune for MDM and MAM. We were fairly satisfied, I would say, but there are always a few things that our customers mention, such as this was simple.

Compatibility is another point raised by the customer. Microsoft is always a little behind when it comes to compatibility.  For example, Microsoft does not support Linux. or, any other platforms offered by other vendors.

The remote screen support and remote assistance were two features that we greatly missed in Intune. According to our customers who use Workspace ONE, it is available. For example, you can get remote assistance for an iPhone, which is somewhat reliant on a third-party solution, for Microsoft. We were not able to do that for testing purposes, we faced some challenges. We had to purchase an additional subscription from Teams Viewer.

Microsoft Intune lacks the ability to provide seamless remote assistance or remote control.

I have been familiar with Microsoft Intune for approximately three to four years.

Getting assistance from Microsoft is a difficult task, as we have noticed over the last few years that service is deteriorating. 

It's deteriorating in the sense that you don't get the proper resource the first time you call, message, or email. You should wait or inquire first. Normally, the person you are aligned with is usually someone who works on the front lines. On occasion, we may ask the support team to connect us with the appropriate individual or escalate the ticket.

This is my personal experience with Microsoft. I can't compare it to anything else.

Based on my conversation with my customer, they say that VMware Workspace ONE is easier to install.

While I have not tried to install VMware Workspace ONE myself, I don't find Microsoft Intune to be difficult to install.

No one can compete with Microsoft when it comes to price, and the features it is offering.

They bundle different things with EMS. 

EMS, which is a suite that includes Intune, along with some other products is still extremely competitive with other competitors. 

At the moment, I'm comparing it to VMware Workspace ONE.

I was comparing Microsoft Intune to VMware Workspace ONE, or EMS as it is more commonly known.

I would rate Microsoft Intune an eight out of ten, but when you add in the rest of the products, such as AIP and Azure Premium, I would say nine.

The solution affords data protection on mobile device management. It also provides functionality for data protection on one's laptop and desktop. But, this requires a different ecosystem for the provision of full data protection. A person can utilize this if he has a cloud proxy and something in his infrastructure.

MM and MDM are two useful features that we employ.

It would be great to see on-premises mailboxes and for the solution to have geofencing capabilities.

As it is a next generation product, the patching abilities should also be addressed. 

We have been using Microsoft Intune for the last three or four years.

As the solution is a software as a service, the scalability is unlimited. 

We are satisfied with the partner and community support of Microsoft.

The initial setup can be a bit complex, although this ultimately depends on the requirements of the business. If a proper framework is established then the solution is simpler to deploy. 

Moreover, the company culture impacts the complexity of the deployment. There are times when we must provide guides or that user training is required. When deploying in the developer community, in which the participants are tech savvy, the process will be easier. Conversely, when doing so in a non-developer community, this process can take awhile. 

The licensing costs we leave up to the customer and these vary from one to another. This is because it depends on whether or not the customer will opt for an open license enterprise agreement. 

The solution is solely cloud-based.

We work with medium and enterprise businesses.

I rate Microsoft Intune as an eight out of ten.