We use the solution for endpoint management, which includes security and compliance.
Global ITdirector at Big Village
Helps with endpoint management, which includes security and compliance
Pros and Cons
- "We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
- "We faced issues with macOS support. The product should have better inventory and asset management."
What is our primary use case?
How has it helped my organization?
We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere.
What is most valuable?
Microsoft Intune's most valuable feature is Autopilot.
What needs improvement?
We faced issues with macOS support. The product should have better inventory and asset management.
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June 2026
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For how long have I used the solution?
I have been using the product for four to five years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
What do I think about the scalability of the solution?
My company has 200 users.
How was the initial setup?
Microsoft Intune's deployment is straightforward.
What about the implementation team?
We did the deployment in-house.
What's my experience with pricing, setup cost, and licensing?
I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model.
What other advice do I have?
Microsoft Intune has improved access to devices for remote wipes. We can act quickly whenever someone leaves a company or a device gets stolen. It offers more visibility into our IT group.
The tool's cloud-focused availability has improved the organizational security posture. It has helped to save time. We can do a lot more with a smaller team.
I rate the product a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Practice Lead at Crayon Group
Easy to deploy, integrate and manage everything from a single console
Pros and Cons
- "The most valuable includes managing everything from a single console."
- "Integration with Mac devices requires some improvement."
What is our primary use case?
We primarily use Microsoft Intune for device management and application management. It allows us to control and restrict user access, preventing data sharing and leakage.
Additionally, we utilize it for endpoint management of Windows and Mac devices, ensuring their security and compliance.
How has it helped my organization?
The benefits include that it's very easy to deploy and integrate. Users actually feel satisfied and have a great experience with it.
What is most valuable?
The most valuable includes managing everything from a single console.
What needs improvement?
Integration with Mac devices requires some improvement.
For how long have I used the solution?
I have been working with Microsoft Intune for eight years. I currently use the latest version.
What do I think about the stability of the solution?
It is a stable solution. I would rate the stability a nine out of ten. Sometimes we get some alerts from Microsoft Intune, but our team is responsible for managing that internally.
What do I think about the scalability of the solution?
It is a scalable solution. Around 3,000 endpoints are being utilized in our organization.
How are customer service and support?
Customer service and support are good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used VMware AirWatch. We switched because of the ease of use that we get from Intune. It's much simpler to work with.
How was the initial setup?
The initial setup was very easy, not at all complex.
What about the implementation team?
We have our own team that handles the deployment. Three to four people were included in the process.
The deployment process was simple. We just enrolled devices and created the necessary policies, and that's it. It took approximately twenty to forty minutes, depending upon the use case.
Moreover, it is easy to create policies with Intune. It's not difficult at all to maintain. We have the same team taking care of the maintenance.
What other advice do I have?
Just go with it. It's very simple to use. Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Intune
June 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
Cloud Solutions Engineer at Upwork
Tightened our mobile device security and reduced sensitive data leakage
Pros and Cons
- "The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
- "There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
What is our primary use case?
We use Intune for device management to ensure mobile devices such as laptops and tablets comply with our organization's regulations and requirements. We have some on-prem resources and operate a hybrid, primarily cloud-based environment.
How has it helped my organization?
We have seen many benefits from using Intune, especially in security. We have fewer company data leaked to the public as our security is tighter, and our company network is safer.
What is most valuable?
The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage.
The solution offers excellent visibility into all devices connected to the network and whether they are safe or compromised.
What needs improvement?
There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android.
For how long have I used the solution?
I've used the solution for two to three years as an end user and an IT admin.
What do I think about the stability of the solution?
Intune is very stable.
What do I think about the scalability of the solution?
The solution's scalability is excellent, though it could be improved regarding macOS and iOS.
How are customer service and support?
We've reached out to Microsoft technical support many times, and they have always helped resolve our issues promptly and efficiently; I rate them ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Microsoft System Center Configuration Manager (SCCM) for group and on-prem policies, which we also pushed out to devices. We switched because Intune is more modern and cloud-based, so it fits our organization better.
How was the initial setup?
As an IT admin, I was involved in the deployment of Intune as a consultant. The implementation was very straightforward as we're an experienced team of security professionals consisting of two IT admins and an IT manager. There was also a test environment for our benefit, and moving that over to a production environment was seamless.
What about the implementation team?
We carried out the implementation internally.
What was our ROI?
We definitely have an ROI with Intune, and the benefits are compounding. Security is a non-negotiable area; our business has to be secure, and our sensitive company data has to be protected from malicious actors. The security of company resources is always an ROI for the business, so it's essential.
What's my experience with pricing, setup cost, and licensing?
The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it.
Which other solutions did I evaluate?
We didn't consider other options; we wanted a Microsoft product, as it's great to add to our existing suite of business applications, and the integration is more seamless than it would be with third-party products.
What other advice do I have?
I rate the solution ten out of ten.
We implemented the solution to solve security concerns; users access our company resources from outside the network, and we must ensure the devices they connect from are safe. As an admin, I have complete visibility into devices connecting from outside and can ensure they are safe and secure.
My advice to those considering the solution is to be aware of its capabilities, limitations, and their business needs. These factors will allow you to determine if Intune is the best device management tool for you. Depending on the environment, you may have to combine Intune with an older technology to manage all company devices.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Corporate Sales Manager at Unicorn Post Media Solutions
Straightforward to set up, and stable, but the reporting has room for improvement
Pros and Cons
- "The synchronization of Intune with other Microsoft solutions is a valuable feature."
- "The reporting and cost have room for improvement."
What is our primary use case?
We use Microsoft Intune for our internal security policy and team management.
What is most valuable?
The synchronization of Intune with other Microsoft solutions is a valuable feature.
What needs improvement?
The reporting and cost have room for improvement.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. We used our own certified people for the deployment.
What about the implementation team?
The implementation was completed in-house and we implement it for our clients.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune is a bit expensive compared to the competition.
What other advice do I have?
I give the solution a seven out of ten.
Most of our clients prefer Microsoft Intune over other solutions because of the seamless integration with other Microsoft solutions which most organizations use.
The solution is easy to maintain.
I suggest using the demo of Microsoft Intune before making a decision.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Security Architect at Wintellisys, Inc.
Helps us implement company-wide policies and ensure regulatory compliance because we can restrict how company devices are used
Pros and Cons
- "Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."
- "Intune doesn't provide much control over Windows servers. It's something we struggle with."
What is our primary use case?
Intune provides a platform for managing all our devices, including mobile iOS devices and PC workstations. It can also control some aspects of servers.
How has it helped my organization?
We can automatically enroll our devices with Intune. It helps us implement company-wide policies and ensure regulatory compliance because we can restrict how company devices are used. Intune improves security by enabling us to set conditional access policies for each device.
What is most valuable?
Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click. Conditional access is another essential feature.
You can set up two profiles on every device to keep personal data separate from company data, and the employee cannot copy data between them. This is a critical requirement for most companies to avoid the loss of sensitive data.
What needs improvement?
Intune doesn't provide much control over Windows servers. It's something we struggle with.
For how long have I used the solution?
I have worked with Intune for six years.
What do I think about the stability of the solution?
Intune is mostly stable. Microsoft guarantees 97 percent availability throughout the year, so it's pretty stable.
What do I think about the scalability of the solution?
Intune is scalable.
Which solution did I use previously and why did I switch?
I have used multiple endpoint management solutions in the past nine years. I also work with Jamf, a solution that focuses on iOS devices. Compared to Jamf, Intune also has some limitations when working with iOS. For example, Jamf can create specific policies for each iOS device, whereas Intune can't go that far. It also has role-based and device-based features. You can do more customization on iOS devices with Jamf.
How was the initial setup?
The initial installation isn't too difficult, but it can be complex if you have a large number of devices and need to do lots of customization. It is more complicated to onboard Windows PCs versus mobile devices, which are pretty easy.
The number of staff members required also varies according to the job and the timeline for deployment. For example, I would probably need additional resources if I'm enrolling 20,000 devices in under a month. However, we don't need too many resources if we have enough time
Intune is a cloud-based solution, so Microsoft is responsible for maintaining the infrastructure. We only need to handle the administrative and configuration adjustments on our side.
What was our ROI?
Most clients get the ROI they expect, with the exception of those organizations that primarily use Mac and iOS. Jamf is more appropriate for iOS users. You may need to buy two solutions if you have a mixture.
What's my experience with pricing, setup cost, and licensing?
Intune is reasonably priced. When we design a solution, we always compare costs for the client, but I don't know the price of Intune off the top of my head right now. It varies depending on the size of your organization, the market, and the reseller. You can buy a stand-alone license for Intune, or it may be included in a 365 license.
What other advice do I have?
I rate Microsoft Intune nine out of 10.
Before implementing Intune or any endpoint management solution, I recommend looking at your internal requirements. Are most of your devices iOS or Android? Do you need automated enrollment? Go for Intune if you're using mostly Android mobile devices and Windows PCs.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
IT-Support at commtelnetworks
Deploying VPNs and other devices to our machines is seamless
Pros and Cons
- "We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
- "The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."
What is our primary use case?
I use Intune to manage all the organization's PCs.
How has it helped my organization?
We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to do this through Intune.
What needs improvement?
The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose.
For how long have I used the solution?
I have used Intune for about two years.
What do I think about the stability of the solution?
Intune is stable.
What do I think about the scalability of the solution?
Intune is scalable.
How are customer service and support?
We purchased our licenses locally. We contact the reseller when we have support issues, and they contact Microsoft support. We've only needed to contact them once or twice.
How was the initial setup?
Deploying Intune isn't easy, but it isn't too complicated. Someone with two or three years of experience can do it. I completed the initial installation quickly, but migration took a long time because it's a manual process. We deployed Intune in-house with only two people.
After deployment, Intune doesn't require any maintenance. It's a cloud solution, so Microsoft is responsible for maintaining it. However, we need to handle any tenant-level configuration.
What's my experience with pricing, setup cost, and licensing?
Intune has somewhat of a monopoly. There aren't many alternatives for this kind of solution, so we have to pay what they're asking. Still, I think it's reasonable.
Which other solutions did I evaluate?
We are primarily using Microsoft products, so our options were Google Cloud or Intune. We decided that it was better to go with Intune because the learning curve would be steeper with Google.
What other advice do I have?
I rate Microsoft Intune eight out of 10. We have never faced any serious issues with Intune. My advice to future users is to plan before you deploy or migrate.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at a tech services company with 501-1,000 employees
Good compliance, and scalable, but doesn't support all iOS features
Pros and Cons
- "We have one MDM that works with Windows, iOS, and Android."
- "Microsoft Intune has a latency response time issue. The latency has room for improvement."
What is our primary use case?
We use Microsoft Intune to deploy the software to Windows and iOS for the campus and to isolate any intrusion.
How has it helped my organization?
We can centrally control the software and the settings of the devices on the multi-platform using Microsoft Intune.
What is most valuable?
The most valuable feature of the solution is compliance. We have one MDM that works with Windows, iOS, and Android.
What needs improvement?
Microsoft Intune has a latency response time issue. The latency has room for improvement.
iOS devices have certain features that are not supported, which is not beneficial for end customers in terms of open deployment and device control.
For how long have I used the solution?
I have been using Microsoft Intune for around three years.
What do I think about the stability of the solution?
Microsoft Intune remains stable if it is deployed correctly.
What do I think about the scalability of the solution?
Microsoft Intune is scalable.
How was the initial setup?
The initial setup is not complex. We started by setting up the environment on the cloud, then configured the devices and profiles. However, certain aspects of the deployment required the assistance of engineers.
What about the implementation team?
The implementation was completed in-house.
What other advice do I have?
I give the solution a seven out of ten.
We used Microsoft Intune because it is the only solution that can also support iOS.
In cases where a device encounters compatibility issues or technical problems preventing it from receiving the MDM profile, maintenance may be required. The maintenance is acceptable.
I recommend the solution to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
office manager at MaxBuild Oy
Scales well, useful device management, and high availability
Pros and Cons
- "The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
- "The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."
What is our primary use case?
We use Microsoft Intune for controlling and managing all of our in-house and remote devices. It allows us to deploy applications to all devices.
What is most valuable?
The most valuable feature of Microsoft Intune is having all our devices compliant with our policies.
What needs improvement?
The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune.
For how long have I used the solution?
I have been using Microsoft Intune for approximately three years.
What do I think about the stability of the solution?
I have not had any problems with the stability of Microsoft Intune.
What do I think about the scalability of the solution?
The solution is deployed for end users and all of our devices.
Microsoft Intune scales well.
How are customer service and support?
I have not used the support from Microsoft Intune.
Which solution did I use previously and why did I switch?
I have not used a similar solution to Microsoft Intune.
How was the initial setup?
The solution is worth the money for us.
What's my experience with pricing, setup cost, and licensing?
We have the business premium licenses for the solution.
What other advice do I have?
I rate Microsoft Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Technology Officer at a tech services company with 51-200 employees
Offers excellent security features, but stability could be improved
Pros and Cons
- "The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."
- "Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area."
What is our primary use case?
We're an MSP, and our primary use case is for fleet management; our entire fleet is handled through Intune, so all our mobile devices are logged in through the Azure portal, and we can manage our apps that way. We've been able to lock down our devices and control our field of frontline workers.
How has it helped my organization?
The solution allows us to keep track of an extensive device fleet so we know where they are and whether they're secure and compliant. Those that aren't compliant enter a pool, and our tech staff work to rectify that. Intune improved our organization by helping keep our data secure.
What is most valuable?
The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance.
What needs improvement?
Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area.
The stability could be improved.
For how long have I used the solution?
We've been using Intune for around six years.
What do I think about the stability of the solution?
Intune is a stable platform for the most part, though Microsoft can still make some improvements in this area.
What do I think about the scalability of the solution?
The solution is very scalable.
How are customer service and support?
Microsoft has slow technical support; getting through to anyone typically takes a day or two. Once we get through, then the support is good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment is relatively straightforward; we send out an email, and our users click the link; it downloads the tool to their phones, and they can log in using their credentials. If it's set up correctly, then the deployment is easy.
The solution requires a small amount of maintenance; I have one full-time member of staff to maintain 420 total devices split between two of our clients.
What's my experience with pricing, setup cost, and licensing?
The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class.
What other advice do I have?
I rate the solution seven out of ten.
My advice to those evaluating Intune is that you need to know Azure. This isn't a product you can jump into without prior Azure knowledge.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
It reduces the load on our on-prem Active Directory by having everything go through one panel
Pros and Cons
- "I like the group policy management feature, which performs application monitoring and device enrollment."
- "Intune reduces the load on our on-prem Active Directory by having everything go to one Intune panel, so we can configure group policies, deploy applications, and manage devices, and it has really improved our operations."
- "It would be nice to have a location tracker for the mobile device management tool. I'm not sure if it exists but hasn't been configured or if it's missing, but we've been unable to utilize the location features."
What is our primary use case?
I use Intune for endpoint management. We manage our workstations via Intune because we have remote users on and off the corporate network. It's deployed across over 500 Windows workstations. We're also trying to incorporate cell phones, but we haven't reached that point as yet.
How has it helped my organization?
Intune reduces the load on our on-prem Active Directory by having everything go to one Intune panel. That way, we can configure group policies, deploy applications, and manage devices. It has really improved our operations. In the past, the device had to be on our corporate network, but now we can provision a device remotely.
What is most valuable?
I like the group policy management feature, which performs application monitoring and device enrollment.
What needs improvement?
It would be nice to have a location tracker for the mobile device management tool. I'm not sure if it exists but hasn't been configured or if it's missing, but we've been unable to utilize the location features.
For how long have I used the solution?
I have been using Intune for about two months.
What do I think about the stability of the solution?
Intune is pretty stable. It's also great for helping us maintain compliance in our environment. If it's a hybrid deployment, you should be fine as long as the sync is running.
What do I think about the scalability of the solution?
Intune is easy to scale because it's in the cloud. There are no limits on what you can manage.
How are customer service and support?
Microsoft support isn't too bad, but it depends on the department you called. Intune support is better than support for Defender for Endpoint. I would rate it about a six out of 10.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I was previously using on-premise Active Directory with group policy management. Intune puts your dashboard and panels in the cloud, but they sync with the on-prem Active Directory. Most of the management is done from in the cloud. All we need is internet access to manage the devices.
How was the initial setup?
Setting up Intune was straightforward. Microsoft provided all the materials we needed, and we had support from their team. We had about five guys working on the solution. It can be from one to five guys, depending on the scale of the solution.
What about the implementation team?
We went through the reseller.
What's my experience with pricing, setup cost, and licensing?
The price isn't too bad
Which other solutions did I evaluate?
Yes, we've tried ManageEngine and SolarWinds.
What other advice do I have?
I rate Intune 8.5 out of 10. My advice to future users is to perform a proper inventory before enrollment. This is essential cost-wise. You need a good idea of how much it will cost per month so you don't overrun your budget.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Updated: June 2026
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