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reviewer1676943 - PeerSpot reviewer
System Administrator Senior at a healthcare company with 10,001+ employees
Real User
Reasonably priced with prompt tech support
Pros and Cons
  • "I believe that the solution is actually in Gartner's top quadrant at the moment for mobile device management."

    What is our primary use case?

    We use Microsoft Intune for mobile device and desktop management, more properly referred to as endpoint management. 

    What is most valuable?

    I cannot think of any particular features which I consider to be most valuable. 

    What do I think about the stability of the solution?

    I have not come across any bugs or glitches as yet. Microsoft M365 boasts phenomenal reliability and stability. 

    What do I think about the scalability of the solution?

    The solution is easy to scale.

    Buyer's Guide
    Microsoft Intune
    June 2025
    Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
    861,490 professionals have used our research since 2012.

    How are customer service and support?

    I had several questions for tech support while setting up the policies. They answered these quickly. 

    Which solution did I use previously and why did I switch?

    Prior to Microsoft Intune we used IBM MaaS360, but switched because the interface and configurability is horrible.

    How was the initial setup?

    We did not encounter issues with the deployment. 

    What's my experience with pricing, setup cost, and licensing?

    The price is very reasonable.

    What other advice do I have?

    The solution is totally cloud-based.

    I would guess that our entire staff is using the solution, numbering 20,000. 

    My advice to others is that they do their due diligence before going with the solution. But, I would say that it is at the top of the list when it comes to the competition. I believe that it is actually in Gartner's top quadrant at the moment for mobile device management. 

    The solution's integrative abilities are fine. 

    As no solution is perfect, I rate Microsoft Intune as an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Global Endpoint Manager at a manufacturing company with 10,001+ employees
    Real User
    Integrates well with other enterprise systems, is perfect for a Microsoft environment, and allows for increased usage
    Pros and Cons
    • "It works well if you have a Microsoft environment."
    • "The solution requires Mac support."

    What is our primary use case?

    Effectively, we are using Microsoft Endpoint Manager, which is a mix of Intune and CCM. I'm not sure if there's a specific category for that.

    We are using it mainly for the office workers, for the regular laptops. On top of that, we got our fairly specialized devices on our factories, such as the tag down Zebra Scanners, the RealWear glasses - the augmented reality ones and the kiosks as well. Those are the main use cases.

    What is most valuable?

    The solution offers very good integration with broader enterprise systems.

    The scaling seems to be okay.

    It works well if you have a Microsoft environment.

    The solution allows companies to capitalize on costs, especially if they are a Microsoft shop.

    What needs improvement?

    The product needs better management support, for sure, especially between non-Microsoft applications. It would be good, for example, to have some Chrome OS support.

    The solution requires baselines within the web console. That's something that is missing. 

    They need better delegation capabilities in the reporting.

    The solution requires Mac support.

    For how long have I used the solution?

    We've used the solution for about two years at this point. 

    What do I think about the stability of the solution?

    Recently, the scalability seems not to be very good. There are minor incidents appearing quite frequently. Besides that, from an overall standpoint, compared to Workspace ONE, it's much more stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have about 70,000 users on it.

    We are using this solution extensively. We use it for daily routines. It's one of our core services. It's used by our end-users.

    We are increasing it. We are willing to extend it in the near future.

    How are customer service and support?

    We are not satisfied with technical support. Some improvements might be required.

    Which solution did I use previously and why did I switch?

    We did previously use VMware. We tried mainly to reduce some costs. This product seems to come as a part of a bundle, which slightly reduces costs. Also, VMware had plenty of functionalities that were not necessarily fitting into our landscape. We were not able to capitalize on the cost of the process. They didn't have any great integrations with broader enterprise systems.

    How was the initial setup?

    The initial setup was quite straightforward.

    We do not need much staff for the maintenance of the solution. It's pretty low maintenance.

    What about the implementation team?

    Our team handled the setup. Our internet team did it. We didn't need any integrators or consultants. 

    What's my experience with pricing, setup cost, and licensing?

    We have a broader enterprise agreement which is set up as a four-year period.

    In terms of extra costs, there may be some infrastructure costs, especially for the on-premise part of the solution.

    What other advice do I have?

    I'm a service manager right now.  I'm a little bit within the scope of the consultant versus the advisor.

    We're using the latest version of the solution.

    Potential new users need to strongly assess their needs. If they are already on Microsoft stack, they shouldn't look for any other solution than that. If their daily usage or utilization or needs are varied and they have a variety of devices, not necessarily based on Windows or other standard platforms, they might consider a different solution, especially if they need Chromebook support.

    I'd rate the solution at a seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Microsoft Intune
    June 2025
    Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
    861,490 professionals have used our research since 2012.
    Solution architect at a computer software company with 1,001-5,000 employees
    Real User
    Good management and control of mobile devices, scales well and is stable.
    Pros and Cons
    • "The performance of Microsoft Intune is good."
    • "More integration with monitoring tools is needed."

    What is our primary use case?

    Basically, the Intune solution is to provide services for MDM and mobile application management. In addition, support or ticket to control Windows 10 devices is provided.

    We provide this solution to our clients.

    What needs improvement?

    More integration with monitoring tools is needed.

    For how long have I used the solution?

    I have worked as a solution architect for Microsoft Intune, for the past six or seven years, and when you consider my overall experience, it is more than two decades.

    On-premises is not absolute. You can integrate co-management, but you must first integrate with, ACCM. We are currently providing both solutions.

    What do I think about the stability of the solution?

    This is a stable solution. The performance of Microsoft Intune is good.

    What do I think about the scalability of the solution?

    Microsoft Intune can be scalable.

    As a solution architect, I have more than 50 customers.

    How are customer service and support?

    I have not reached out to Microsoft's technical support. So far, we have not had to.

    Which solution did I use previously and why did I switch?

    I am also familiar with CyberArk.

    How was the initial setup?

    Intune is essentially a SaaS solution. Although Intune is a SaaS solution, it can be integrated with the ACCM. You can integrate a co-management solution in two modes, or you can integrate only the cloud. As a result, the cloud is mostly used by small and medium-sized businesses. However, for enterprise customers, we must use co-management, the team, the ACCM, and Intune.

    Maintenance isn't that based on the volume. For example, if you want to go with 500 devices, you need to size the people accordingly. If you want to implement 5,000, 10,000, one lakh, or one million people, you must size the people accordingly. As a starting baseline, we need to assign one person to manage every 5,000 devices.

    What's my experience with pricing, setup cost, and licensing?

    Every customer used to purchase licenses based on their needs. 

    They used to buy a license as part of a package, possibly on a yearly basis, but they never went for pay-as-you-go, but they used to buy for a year, three years, or something like that.

    What other advice do I have?

    Intune is the best, in my opinion. CyberArk is primarily used for identity purposes. For example, if you want to protect your password, enable local administration, or enable the lapse solution, CyberArk was the best tool at the time. However, if you want to manage your mobile devices as well as your Windows 10 devices, Intune is the best option.

    Both goals are completely different. If you want to manage and control your devices, Intune is the best option.

    I work with Microsoft technology. I always strongly recommend Intune.

    I would rate Microsoft Intune a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    reviewer961707 - PeerSpot reviewer
    Enterprise Mobility Engineer at a computer software company with 11-50 employees
    MSP
    Lacking user-friendly, but has effective policy creation, and stable
    Pros and Cons
    • "The conditional access policies that we set up are very useful."
    • "Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."

    What is our primary use case?

    We switched to Office 365 applications and we already had an Office 365 license that covers Microsoft Intune. We decided to use Intune for our Mobile Application Management solution.

    I only use Microsoft Intune for Mobile Application Management for the management of Office 365 apps. Additionally, we have Microsoft Intune integrated with Workspace ONE.

    How has it helped my organization?

    We have used conditional access policies to prevent users from copying internal resources or internal data to external devices. This has helped protect our organizations from being compromised.

    What is most valuable?

    The conditional access policies that we set up are very useful.

    What needs improvement?

    Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good.

    The VPN option within Intune is not as intuitive as the one available in Workspace ONE. We're trying to implement a VPN tunnel for SharePoint sites. This will allow users trying to access internal resources, such as SharePoint, and other Office 365 data, but it doesn't work as well as Workspace ONE. 

    We are in the POC stage of the VPN tunnel. We only have a development tenant for the tunnel. We plan is to implement that in production and get rid of Workspace ONE, if it meets our needs.

    For how long have I used the solution?

    I have used Microsoft Intune within the past 12 months.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    I have found Microsoft Intune to be scalable.

    We have over 5,500 users using this solution.

    How are customer service and support?

    The technical support from Microsoft could improve, it is not as good as the Workspace ONE support. It is difficult to contact Microsoft support.

    Which solution did I use previously and why did I switch?

    I have used Workspace ONE, and I would highly recommend it over Microsoft Intune.

    How was the initial setup?

    The initial setup was complex, and the full deployment took us one year.

    What about the implementation team?

    We did the deployment ourselves. There is little maintenance required, we have to only update policies. We have a mobility architect that set up most of the backend and we did work with a Microsoft resource for this process.

    What was our ROI?

    I have received a return on investment, the solution is inexpensive.

    What's my experience with pricing, setup cost, and licensing?

    There is a license required to use this solution. However, it was part of a bundle package. 

    Microsoft Intune is far less expensive than other solutions, such as Workspace ONE.

    What other advice do I have?

    We are only using Microsoft Intune because it came with our Office 365 license.

    I rate Microsoft Intune a five out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1680546 - PeerSpot reviewer
    IT Engineer at a real estate/law firm with 201-500 employees
    Real User
    Easy to use, highly scalable and reliable
    Pros and Cons
    • "The solution is easy to use."
    • "The solution could improve its flexibility."

    What is our primary use case?

    We use Microsoft Intune for match management for the more than 1,000 computers we have in our organization.

    How has it helped my organization?

    Before using Microsoft Intune we were having trouble when people were not coming to the office and they were working from remote locations. We did not have any control over their devices. Since the introduction of Microsoft Intune, we have had the problem completely taken care of. 

    Right after we started using Microsoft Intune we were stuck with this pandemic of COVID-19, and 100% of the users were working from home. It was a good thing we started using it at that time, we were able to do the patch management even though 100% of the workforce were sitting at home.

    We have a lot of on-premise server policies which we were struggling with because users get authenticated on the company network, but some elements would not take effect. However, with the implementation of Microsoft Intune, we do not have that problem anymore because the user only needs to be connected to the internet. They will get all the policies that we configure on a global scale.

    These are the main areas that have changed the way we do administration tasks on the devices. Additionally, we have control over the applications, such as Mobile Application Management (MAM), we can control how the user can share the company data which we did not before. They could previously install a certain email application on their phone and then they could share it with anyone, but now we have the control; we can restrict it and we can even restrict the applications that they can use. We can stop them from sharing things on WhatsApp. We can only apply limits to the Microsoft platforms, such as Teams and Outlook.

    What is most valuable?

    The solution is easy to use.

    What needs improvement?

    The solution could improve its flexibility.

    For how long have I used the solution?

    I have been using Microsoft Intune for one year.

    What do I think about the stability of the solution?

    Microsoft Intune is stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have approximately 1,200 users using the solution and for the operators or managers using the solution, we have approximately 15.

    How are customer service and support?

    The support is satisfactory.

    Which solution did I use previously and why did I switch?

    I have used ManageEngine Desktop Central and SCCM. When comparing SCCM to Microsoft Intune, when we used SCCM we had more control and visibility on what we deployed. There are certain cases where you do not want to deploy something. For example, there are security updates or quality updates that could have bugs or glitches that you see around the world. Another example is, every second Tuesday Microsoft patches will be released and you hear that some of them can have bugs or glitches, we can take them off the list and not proceed with that particular patch. This was possible in SCCM because you can select whatever patch you want before deployment. However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece. You do not have control over whether to select it or not, we have to accept it.

    ManageEngine Desktop Central is very similar to SCCM, you can select what updates or patches you want. If you do not want one patch you do not have to select it. 

    We migrated all the services to Microsoft platform cloud architecture. We went with Intune for the patch management, but we do have ManageEngine Desktop Central, which is capable of doing patch management.

    How was the initial setup?

    The installation of Microsoft Intune was not difficult, it was smooth. Once it was set up it was up and running, we only had to configure the policies. Integrating was easy with Active Directory.

    What about the implementation team?

    I did the implementation of the solution myself. We have a team of four to five that do the deployment of the solution.

    What's my experience with pricing, setup cost, and licensing?

    There is a license needed to use the solution and we are on an annual license.

    What other advice do I have?

    I would recommend this solution to others.

    I rate Microsoft Intune an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Technical Lead at a tech vendor with 10,001+ employees
    Real User
    Very stable, very effective in protecting our users' data, but lacks in terms of reporting, analytics, automation, and support
    Pros and Cons
    • "I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
    • "I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
    • "The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market."

    What is our primary use case?

    I am an IT support engineer. I take care of all IT projects in my organization. I have implemented Intune and onboarded thousands of devices over Intune. I'm not an end-user. I am supporting our employees with IT policies.

    What is most valuable?

    I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part. 

    The Mobile Application Management (MAM) policy is also valuable. I can control applications, and I can secure applications by using the MAM policy. It is very effective and very helpful in protecting our users' data on mobile devices such as iPhones, Android phones, etc. I can apply policies, and I can protect user data.

    I can also deploy the software and applications and do configurations. Windows autopilot is there. It is like self-provisioning on employees' computers. That is also an important part.

    What needs improvement?

    The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market.

    If I want to deploy an application, I cannot add multiple schedules. I can add only one schedule, and I need to rely on that. Adding multiple schedules over a period of time is not possible at this time.

    I cannot evaluate any setting before deploying anything. In SCCM, we have the Compliance Baseline feature. If I want to check any service or anything else, I can do that, but in Intune, that is not available. There are very few compliance policies. They say whether your device is compliant or not, but if they don't provide enough and better compliance policies, why should I be compliant with those policies? They should give more options for the compliance policies so that we can choose something better, and we can make our devices comply with those policies. 

    It lacks in terms of analytics. Analytics and all such things are not good, which again comes down to the reporting part. It should be better in terms of analytics and reporting. 

    It also lacks in terms of automation. If we want to automate some of the things, we need to spend more time on automation. Other tools in the market are giving better automation graphically. So, they can work on that part.

    Their support should also be improved. They don't know about their own product.

    For how long have I used the solution?

    I have been using this solution for the last six months.

    What do I think about the stability of the solution?

    It is very stable. So, whatever features they provide are working great. There are no problems with those features.

    How are customer service and technical support?

    My experience with them was very bad. They don't know about their own product. I know better than them by going through their articles and other resources. When I ask them anything, they come up with silly answers. They are making me feel frustrated. I have had a very bad experience with their support.

    How was the initial setup?

    Its initial setup is very easy. We don't need to deploy any servers anywhere. With just a few clicks, we can set up Intune. We just need to set the MDM authority, and we need to set the automatic enrollment. That's it.

    What other advice do I have?

    Most of the mobile device management tools are giving the same facility. I don't have experience with VMware Workspace ONE, but I have been reading about it. VMware Workspace ONE also gives similar features in a slightly different way, but the objective of all such tools is the same. 

    I would rate Microsoft Intune a five out of 10 because they are still developing it.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1646538 - PeerSpot reviewer
    Solution Architect at a computer software company with 10,001+ employees
    Reseller
    A cloud-based mobile device management solution with a useful Windows Auto-Enrollment feature
    Pros and Cons
    • "I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it. I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure."
    • "The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there. Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients."

    What is our primary use case?

    We use Microsoft Intune to manage mobile devices or tablets, or Windows devices from anywhere. Intune is the best solution through which we can completely manage mobile devices and Windows devices. There are two options for that. We can manage or directly control the whole mobile device and provide security at the application level—for example, MDM and MAM.

    What is most valuable?

    I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it.

    I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure.

    What needs improvement?

    The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. 

    If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there.

    Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients.

    For how long have I used the solution?

    I have been working with Microsoft Intune for over four years.

    What do I think about the stability of the solution?

    It's definitely a reliable solution. They are also providing real-time security, and that's very good.

    What do I think about the scalability of the solution?

    It's easy to scale up, and that's one of the major highlights of this particular product.

    How was the initial setup?

    The initial setup is straightforward. To set it all up, we need to connect to the OEM and then provide all the hash information and more. Everything should be pre-configured on the laptop, and then the user is good to go.

    What about the implementation team?

    We implemented this solution. Maintenance completely depends on us. It depends on what service we want. We have to decide if we want to manage it on our own or whether Microsoft should manage everything. We can decide that. We can deploy applications through the management console. If you don't want to take care of its backend, everything can be managed through Microsoft. That's very good, and I think it's very simple.

    What's my experience with pricing, setup cost, and licensing?

    They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very good.

    What other advice do I have?

    I would tell potential users that Intune is a very good product and everything is cloud-based. If you want, you can use it as a pay-as-a-service. That is also very good, and it provides a very simple unified platform to manage everything from the single management console. It also provides a report for many things like how many end-users are using it and what applications they are using. We get a very good report, and we can manage it very well. 

    Along with mobile device management, you can also use it for Windows management. Microsoft has combined Microsoft Endpoint Manager, Microsoft Configuration Manager, and Microsoft Intune into a single console. 

    On a scale from one to ten, I would give Microsoft Intune an eight.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    PeerSpot user
    Rob Larkin - PeerSpot reviewer
    Technological at Medxcel
    Real User
    Top 20
    Integrates with Apple and is easy to manage
    Pros and Cons
    • "I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
    • "The product needs to upgrade itself when the server is overloaded."

    What is our primary use case?

    We are moving from our parent company's tenants to our own, using the product to manage devices. 

    What is most valuable?

    I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID. 

    What needs improvement?

    The product needs to upgrade itself when the server is overloaded.

    For how long have I used the solution?

    I have been using the product for a month. 

    What do I think about the stability of the solution?

    The product is very scalable. 

    How are customer service and support?

    We have weekly calls with the Microsoft team, who are very attentive. 

    How was the initial setup?

    Our parent company makes the deployment process very complex by using non-Microsoft tools. 

    What about the implementation team?

    We rely on a vendor team to complete the deployment. 

    What other advice do I have?

    The product is easier to manage and integrates with our ecosystem. It has made our organizational security posture simple. We can leverage the security policies in Azure and create our policies in MDM. I rate it a ten out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: June 2025
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.