Microsoft Intune Reviews

We use Intune as an educational platform. My company has about 85 users and 10 admins at one location. 

Intune saves us time and money because we buy less equipment. We can wipe our devices and reuse them on different jobs instead of buying new ones. 

Intune enables us to manage our devices from anywhere. 

Intune has limited integration with non-Microsoft solutions. It isn't suitable for iOS devices—only Windows and Android. I would also like to see improved synchronization and replication with Azure Active Directory in hybrid environments.

I have used Intune for one year. 

Intune is stable.

Intune is scalable.

I rate Microsoft's support an eight out of ten. The recommendations from the community forums are usually enough. I contact Microsoft's support when I have a significant issue. They're helpful and provide the information I need.

Positive

We also do business with Amazon, Google, and other cloud providers. 

Intune was easy to set up. Everything goes quickly once you have all the documentation. It isn't that complicated and took about four or five days in our test environment. We had to synchronize the users with the cloud environment. Once all the identities are replicated in the cloud, we started to duplicate the groups and endpoints. After this was finished, we cut the links to the on-premise installation.

We have seen a return on investment. We pay about $10,000 annually for 85 users. We save a lot on maintenance and monitoring. 

Intune's pricing model is appropriate. 

I rate Microsoft Intune a nine out of ten. 

When we develop, it's used for multiple different solutions. It could be anything, such as a portal, field services, web development, web apps, and lots of other different things.

For me, there are many strong points in the solution. Firstly, the skills are readily available. That's one of the things. There's a lot of Microsoft expertise in the market. 

Also, they've invested a lot in their software and continuously updated it. So I think those are the things that are very important to us.

There is room for improvement in integration and security as well. Those are areas that clients are always concerned about.

So, in future releases of the product, I would like to see better integration as well as enhanced security.

I have been using Microsoft Intune for seven years now. We are dealing with the latest update of Microsoft Intune. We have started working on it, and our developers and other personnel are currently getting certified for it.

It is a stable solution. I would rate the stability an eight out of ten.

I would rate the scalability an eight out of ten.

We have over a thousand endpoints using Microsoft solution.

Customer service and support are helpful and responsive.

Positive

If you've got the right skills, the initial setup is not that difficult. It is very quick to set up. It doesn't take long. 

Some customers have benefited from it.

We work with all Microsoft products,  like .NET, and a lot of development around those areas. 

Another one, Arc Systems, is a current platform that we use.

I would recommend using this solution. Overall, I would rate Microsoft Intune an eight out of ten. If they could make the integration a lot easier, it would be better.

Our use case is relatively typical; we primarily use the product for managing Windows laptops, pushing policies, and some configurations. 

The ability to send configurations to our systems is valuable, particularly as we don't have a regular Windows AD server. Our current environment doesn't have a Windows AD, which limits our ability to push GPOs. However, this is where the solution can step in and help us push policies.

The reporting could be improved, as it's pretty poor compared to other products of this type. 

Patching needs improvement, as it hasn't been working well recently. 

We've been using the solution for over two years. 

The solution is very stable. 

The scalability is there, and it's automatically based on the number of users in the back end, so we don't even need to think about it.

The tech support is excellent, and I give them a nine out of ten.

Positive

At my old organization, we used Microsoft System Center Configuration Manager (SCCM), which is more of an on-prem system. Microsoft seems to have recognized that everyone is moving to the cloud, and I expect they will bring SCCM's capabilities onto Intune as a kind of product upgrade.

SCCM is a more versatile tool than Intune; we can't patch third-party applications in the latter, which is a significant headache.

The deployment was pretty straightforward; the solution came in a prebuilt configuration, and we just needed to enable it in our Azure domain.

As the product is cloud-based, we don't have to do any maintenance as a customer. 

Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version. 

I rate the solution eight out of ten. 

Those considering the solution should look into it because it may already be part of your license or available with a small upgrade. Once upgraded, you have a tool and don't need to bring in another one. The deployment is simple, there is no other third party and no agents to be deployed. You also have a dedicated console that provides visibility and management, which is very easy to handle.

I'm using all the services that Intune provides, including managing Windows 10 devices and mobile devices, with both the mobile application management and without enrolling the devices. I use it for deploying configuration profiles, compliance and app protection policies, as well as onboarding Windows 10 devices to the Defender portal.

I haven't used other mobile device management solutions, but compared to SCCM, we eliminate a lot of on-premises infrastructure and maintenance by using Intune.

For mobile device management, especially for the Windows operating system, it's quite impressive. But it would really be helpful to have the option to manage server operating systems as well, like Windows Server, at least. That way, we could scrap the use of SCCM, which requires a lot of on-premises infrastructure.

Another area for improvement is the reporting structure. For example, currently, when deploying Windows 10 or Windows 11 updates, I don't get any detail or structured reports showing which updates are installed on the devices. It only gives me information on whether the update policy has been successfully deployed on the device or not. That type of installed-updates detail would be helpful.

I've been working with Intune for more than four years. I'm part of a support operations team managing clients' infrastructures on Intune.

The product is very stable. If you have to think about managing devices securely, go with Intune. Although I have not used any other mobile device management solutions, Intune is very reliable and it's hardly out of service at all.

From the start of my career, I have been managing clients in Europe but Microsoft has no boundaries when it comes to using Intune. There are certain services that are restricted to specific regions, but that is not the case with Intune. It can be used in any region and with any number of users. I have managed environments with 5,000 to 10,000 devices enrolled in Intune.

If there is a service outage, that is made very clear on Microsoft's service portal in the admin center. But if an issue comes up where, for example, a policy deployed from Intune has not been received on a device, it is very difficult to evaluate whether the issue is with Intune or the device. In that scenario, Microsoft itself is confused about whether the situation has to be escalated to the desktop support team or the Intune team.

Other than that, everything is good.

Neutral

The initial deployment process is very straightforward. It's software as a service. You just buy the subscription and start using it. It's not the case that there are very complex configurations or prerequisites to start off.

It does not require any maintenance on the customer's side. Microsoft takes care of all the maintenance.

Having devices managed at scale and maintaining security posture are, of course, value-adds, in comparison with the cost our clients pay to purchase the service. It is worth it.

Microsoft offers different licensing structures. It offers standalone licensing for Intune, but Intune is also included in other licenses, such as for Microsoft 365, E3, and E5, Business Premium, and Business Standard.

There are other MDM solutions, like Workspace One from VMware, which has support for server operating systems as well. I've never used it but I did a quick comparison of the supported operating systems.

We're an MSP, and our primary use case is for fleet management; our entire fleet is handled through Intune, so all our mobile devices are logged in through the Azure portal, and we can manage our apps that way. We've been able to lock down our devices and control our field of frontline workers.

The solution allows us to keep track of an extensive device fleet so we know where they are and whether they're secure and compliant. Those that aren't compliant enter a pool, and our tech staff work to rectify that. Intune improved our organization by helping keep our data secure.

The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance.

Due to the abundance of features, there's a lot to organize, which makes managing and setting up the solution challenging. The setup is immense, and it would be good to see improvement in this area.

The stability could be improved. 

We've been using Intune for around six years. 

Intune is a stable platform for the most part, though Microsoft can still make some improvements in this area. 

The solution is very scalable. 

Microsoft has slow technical support; getting through to anyone typically takes a day or two. Once we get through, then the support is good.

Neutral

The deployment is relatively straightforward; we send out an email, and our users click the link; it downloads the tool to their phones, and they can log in using their credentials. If it's set up correctly, then the deployment is easy.

The solution requires a small amount of maintenance; I have one full-time member of staff to maintain 420 total devices split between two of our clients. 

The cost is handled through our Office 365 license, so I have yet to be able to compare it directly with other tools in its class.

I rate the solution seven out of ten. 

My advice to those evaluating Intune is that you need to know Azure. This isn't a product you can jump into without prior Azure knowledge.

It's usually used for managing mobile devices, such as Android and iOS, for application deployment, for securing the device landscape, and for making sure all devices are compliant.

Help Desk engineers don't need to spend a lot of time enrolling new devices. In the past, you had to do that by using a complete infrastructure on-premise, or if you wanted to do it by hand, you had to go through every device. You had to install Windows, configure it to set security, etc. Intune does that automatically for you. It saves a lot of time.

There are so many features, but Windows Autopilot is one of the features that are very valuable for most customers. Personally, I like most of the aspects of Intune. I've been working with it for about 10 years. I'm a Microsoft MPP for the Modern Workplace. I like a lot of features. There's no one particular part of Intune that is the best for me. It has developed into a very mature product. About 10 years ago, it wasn't a very good product, but now, Intune is a very good mobile device management platform.

There should be more support for macOS. Even though macOS is supported by Intune and Microsoft is working very hard to get more features into Intune to manage macOS, that's one thing they can give a lot more attention to.

I've been using Microsoft Intune for about 10 years.

It's stable. There are issues once in a while, but they are not worth mentioning.

It's very scalable. It's deployed across multiple endpoints. My customers vary, but there are between 50 and 15,000 endpoints.

I do have experience with Microsoft technical support, and I'm happy with it. I'd rate their support an eight out of ten.

Positive

I've migrated from other platforms to Microsoft Intune, but I've not used any other similar solution.

It's a cloud solution. The cloud depends on the customer, but Microsoft Intune is a cloud solution serviced by Microsoft. My customers have various cloud environments. It could be a hybrid, public cloud, or private cloud. It depends on the customer.

It's quite straightforward to deploy it, but configuring it and doing it right is something else. The deployment duration varies. Some customers have 100 devices and others have 10,000. It depends on the landscape of a customer. Even though nothing changes technically, it's more difficult to move large enterprise organizations to a mobile device management platform.

The number of people required depends on the qualifications of the person who is deploying Intune. Intune can be deployed by one person. 

Its maintenance depends on the company. If you have a very big landscape with tens of thousands of devices, you want to have more engineers monitoring Intune and configuring. If it's a smaller environment, you can manage it with one or two people.

The ROI has been in terms of time savings.

It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra.

I did have a look at other options, but I'm a Microsoft specialist, so it's a Microsoft-first sort of policy. If Microsoft can do it, I'll do it with a Microsoft product.

Get yourself well-informed. Talk to a specialist who can help you out with deploying Microsoft Intune.

I'd rate Microsoft Intune an eight out of ten.

We use the solution for auto-enrollment with app EPP and application deployment with EPP.

We're currently testing the possibility of using the solution as a new MDM tool for mobile applications.

All regions and departments operate on the same model; we turn on the device, select if it's personal or corporate, and all the products and profiles are loaded onto it.

The solution hasn't improved our organization yet, as we're still in the testing phase and have yet to go into full production.

The ability to switch between Affinity and non-Affinity enrollment is great. 

The wiping features are very good. 

The capacity to create more profiles and switch between corporate and personal devices are beneficial features.

One of the main advantages of Intune is that it's a Microsoft product, so it integrates with the other MS products we use.

The solution needs to be better for managing laptops; many functions are still unavailable in this regard.

The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet.

We've been using the solution for a couple of years. 

The stability is good, and there has been a lot of progress since I last used the solution.

The solution is working well for the most part, but some improvements could be made to the scalability. 

I never had to contact technical support. 

I previously used MobileIron UEM and VMware Workspace ONE.

I wasn't involved in the initial deployment. Now that it's set up, deployment to devices requires turning the phone on, and the device will automatically pull up the profile if the client is linked to our Apple Business Manager tool. We currently have one staff member involved with the maintenance, but we're looking into distributing it to others on the same team.  

The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost. 

I evaluated MobileIron and VMware. 

I rate the solution seven out of ten. 

We have yet to reach a level where we can notice flaws or identify areas for improvement since we're still checking and have yet to run the solution through a capability list.

My advice to others evaluating Intune is that it's the best solution for mobile devices like Androids and iPhones. However, if you're rolling out physical laptops, I recommend using a second tool, as there are still many unavailable options on the Intune app for laptops.  

We use Intune for device management, including policy management, application deployment, and patching.

Intune helps us evaluate and manage devices remotely. The solution enabled us to increase the security posture on all devices using compliance policies and configuration profiles. It took us a while to roll these things out because users were uncomfortable with the changes, so many pushed back on any limits to their freedom of access. 

After a couple of months, everyone realized that we were trying to ensure all their devices were working as effectively and efficiently as possible. It took us about three to four months before we began realizing the full benefits of Intune. 

Intune's most valuable features are the device, compliance, and configuration policies.

One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that.

We have used Intune for about two years now.

Intune is stable. 

Intune is scalable. 

I rate Intune support a 10 out of 10. They're responsive.

Positive

Setting up Intune wasn't straightforward. It took us about three or four months. We did a test phase and rollout then collected feedback. Based on that feedback, we did another test phase and rollout. Initially, we did it in-house, but we got stuck, so we reached out to Intune support. 

It would be easier with one person, but the person doing the deployment needs to work with various teams, like cybersecurity, infrastructure, and IT.

We have seen a return. Using Intune, we've effectively ensured all our devices are compliant based on our own redefined compliance policies. It is also highly efficient.

Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package. 

I have used Manage Engine, SolarWinds, and Desktop Central. We switched to Intune when we realized it was a full-fledged MDM that covers mobile devices, desktops, and other pieces. The other solutions had more RMM features for device management but fewer MDM features. Intune was a better fit for our requirements,

I rate Microsoft Intune a 10 out of 10. Intune is an excellent solution if you're a technical person. Be careful with macOS enrollment, which still needs a lot of improvement.