Microsoft Intune Reviews

We use it for device compliance and posture, application control, and we use it for integration with our corporate devices.

It brings all of our endpoint and security management tools into one place and makes life a little bit easier. We're a Microsoft partner, and it integrates well and works quite well. We're also a Cisco partner, and it works well with Secure Endpoint and our existing Zscaler product.

Similarly, when it comes to our organization's security, it makes life easy.

Intune also helps reduce the risk of security breaches because we're making sure devices are patched and that firewalls are enabled. And that helps our organization save on costs.

While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier.

The user experience with Intune is pretty good, the same as with all Microsoft products, really. Once you're used to one, you can use all of them.

And it's not too bad for securing hybrid work and protecting data on company and BYO devices. As I said, we're using it in conjunction with our Zscaler deployment, so that obviously helps.

Some of the security posture limitations are not brilliant; they're not ideal, but they're not causing us a problem at the moment. It's the granularity: "Is your firewall on? Is BitLocker on?" It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar.

I have been using Intune for four or five years.

We worked with Cisco network monitoring, using Cisco ASA with RSA deployment. It had its issues. It wasn't very user-friendly. If a device wasn't posture-compliant, for example, it wouldn't explain to the user what they needed to do. There was also a bit of limitation with the operation alongside things like antivirus software. It didn't work very well with Sophos and other applications.

Overall, Intune is not bad. It's okay.

We use the solution for auto-enrollment with app EPP and application deployment with EPP.

We're currently testing the possibility of using the solution as a new MDM tool for mobile applications.

All regions and departments operate on the same model; we turn on the device, select if it's personal or corporate, and all the products and profiles are loaded onto it.

The solution hasn't improved our organization yet, as we're still in the testing phase and have yet to go into full production.

The ability to switch between Affinity and non-Affinity enrollment is great. 

The wiping features are very good. 

The capacity to create more profiles and switch between corporate and personal devices are beneficial features.

One of the main advantages of Intune is that it's a Microsoft product, so it integrates with the other MS products we use.

The solution needs to be better for managing laptops; many functions are still unavailable in this regard.

The scalability could be improved, and like most other MDM products, Intune is good but not 100% there yet.

We've been using the solution for a couple of years. 

The stability is good, and there has been a lot of progress since I last used the solution.

The solution is working well for the most part, but some improvements could be made to the scalability. 

I never had to contact technical support. 

I previously used MobileIron UEM and VMware Workspace ONE.

I wasn't involved in the initial deployment. Now that it's set up, deployment to devices requires turning the phone on, and the device will automatically pull up the profile if the client is linked to our Apple Business Manager tool. We currently have one staff member involved with the maintenance, but we're looking into distributing it to others on the same team.  

The pricing for Intune and the competitor products are all within the same range, there is no true advantage when it comes to cost. 

I evaluated MobileIron and VMware. 

I rate the solution seven out of ten. 

We have yet to reach a level where we can notice flaws or identify areas for improvement since we're still checking and have yet to run the solution through a capability list.

My advice to others evaluating Intune is that it's the best solution for mobile devices like Androids and iPhones. However, if you're rolling out physical laptops, I recommend using a second tool, as there are still many unavailable options on the Intune app for laptops.  

We use Intune for device management, including policy management, application deployment, and patching.

Intune helps us evaluate and manage devices remotely. The solution enabled us to increase the security posture on all devices using compliance policies and configuration profiles. It took us a while to roll these things out because users were uncomfortable with the changes, so many pushed back on any limits to their freedom of access. 

After a couple of months, everyone realized that we were trying to ensure all their devices were working as effectively and efficiently as possible. It took us about three to four months before we began realizing the full benefits of Intune. 

Intune's most valuable features are the device, compliance, and configuration policies.

One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that.

We have used Intune for about two years now.

Intune is stable. 

Intune is scalable. 

I rate Intune support a 10 out of 10. They're responsive.

Positive

Setting up Intune wasn't straightforward. It took us about three or four months. We did a test phase and rollout then collected feedback. Based on that feedback, we did another test phase and rollout. Initially, we did it in-house, but we got stuck, so we reached out to Intune support. 

It would be easier with one person, but the person doing the deployment needs to work with various teams, like cybersecurity, infrastructure, and IT.

We have seen a return. Using Intune, we've effectively ensured all our devices are compliant based on our own redefined compliance policies. It is also highly efficient.

Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package. 

I have used Manage Engine, SolarWinds, and Desktop Central. We switched to Intune when we realized it was a full-fledged MDM that covers mobile devices, desktops, and other pieces. The other solutions had more RMM features for device management but fewer MDM features. Intune was a better fit for our requirements,

I rate Microsoft Intune a 10 out of 10. Intune is an excellent solution if you're a technical person. Be careful with macOS enrollment, which still needs a lot of improvement.

We use it to a small extent for approximately 1,100 devices. The biggest portion of it is used in the Aviation department, which is one of our departments. They have invested heavily in some customized software that they've developed in-house. It is put on the devices, and the devices are primarily used by field staff. It's basically a mixture of work order assignment and work order management, as well as record keeping. For example, I could have a technician who is assigned to go and do a preventive maintenance inspection on an HVAC component in one of the terminals. That request or work order is submitted to his device. When he gets there, he scans barcodes for the room he is in and for the piece of equipment that he is working on. So, they track their actual work order, work order status, workloads, and equipment life cycle, and that's all done through Intune.

It helps us in securing devices. It has eliminated a lot of paperwork. It has simplified record-keeping and maintenance of equipment, life cycle management, staff workload, work hours, et cetera. That's the biggest impact on us, and that's also where most of the devices are used.

Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly.

It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution.

It has been years since it was implemented.

Its stability has been fine. We've had no issues at all.

I don't see any issues with it. We currently have only about 1,100 users and licenses for the Intune product. The largest portion or over 50% of usage is by our Aviation department for tracking and managing their work order, workload,  equipment life cycle, etc. Other users are scattered in small numbers throughout a number of departments. 

Our Parts department also uses it. One thing that's a little bit unique is that they also have these assigned to temporary workers. So, we provide the licenses for a number of temporary workers for the summer or for the winter, and then we take them back and reassign them to somebody else. 

The other departments mostly use it for educational or small use cases where they think this will be a good fit, and it is the product that is available to them. I've heard nothing bad about it, and I have no problem at all with Intune.

In terms of future growth, we're currently looking at another product, but that doesn't mean we're going to go with that other product. We're working with a vendor on another solution, and that vendor also has a mobile device management product, but we're not yet ready to go there.

I've no direct input on it. Right now, we're on unified support, but we've always had their premier support. If we ever have a problem with any of our Microsoft products, including Intune, we do have a way to reach out and get additional assistance.

I'm not aware of any other solution being used. I know there were one or possibly two failed mobile device management project implementations. I was not a member of the department then, so I don't know the details. I only know that both of the deployments failed. In other words, either the vendor promises were not met, or we found a function that was supposed to exist but did not exist. 

It was pretty straightforward. It was not a very long, complex, and involved process. It was fairly easy to set up.

It was done in-house. For its maintenance, we have no one dedicated to it. Our client computing side takes care of that.

I've never tried to quantify an ROI for the program. We have just a small number of devices. At some point, we will look at implementing large-scale mobile device management, and that'll be a different case where we may look at Intune, Workspace ONE, or another product.

It is not a cheap solution. The price for a device when you start using it at a large scale can be improved.

It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs.

It meets the basic security needs and management needs for most organizations. It allows you to monitor the security of devices and manage those devices if they're organization-owned. It is fairly easy and straightforward to manage. It is not difficult. Some of the other solutions are a little bit more difficult.

I would rate it an eight out of 10. It meets all the basic needs that most organizations will have for device management and device security. I am not sure if it can provide the required level of security for different business scenarios that require additional security, which means you'd have to run two systems in tandem.

We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.

The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.

The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.

The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.

I have been using Microsoft Intune for two years.

Microsoft Intune is a stable solution.

Microsoft Intune is a scalable solution.

My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.

I rate the solution’s technical support a five or six out of ten.

Neutral

I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.

Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.

Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.

We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.

The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.

I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.

We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.

I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.

Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.

Overall, I rate the solution a nine out of ten.

We propose Intune for information protection. We integrate Intune for application management and protection of company information on mobile devices.

It's normally able to meet 100% expectations of our customers. 

Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers.

I've been working with Microsoft Intune for more than five years.

It's stable.

It's scalable. Our client has 1,000 people.

I'd rate them a ten out of ten. All of the ticket questions are answered. 

Normally, customers need a pilot. It takes around two or three weeks for the pilot. After that, we do the deployment. We start with a limited number of policies. Overall, it's done in three to four weeks.

We have five people in the company for implementation.

Its price is fair. It's a normal price. It isn't too expensive or too cheap.

Overall, I'd rate it an eight out of ten.

We use the solution to manage the Microsoft apps on company-owned devices. 

The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally. 

Microsoft Intune's most valuable feature is easy management. It also keeps our devices secure. 

Microsoft Intune needs to improve the initial login process.

I have been working with the product for two years. 

Microsoft Intune's stability is good.

We have seen ROI with the tool's use. 

We don't have to worry about security after deploying Microsoft Intune. We can manage the security of our data and apps on the devices by using a single authentication mode. I will use it again if I have to make a choice. I rate the product an eight out of ten. You need to consider user experience when making the choice. 

Mobile device management is the main thing for which we are using it. My role is to review the implementation.

Mobile device management is most valuable.

We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better.

I've been using this solution for three and a half years.

It's stable. I'd rate it an eight out of ten in terms of stability.

It's very scalable. I'd rate it a ten out of ten in terms of scalability.

It was deployed for an environment with multiple locations. There are about 500 end users. Our clients are mostly small-sized organizations.

I'd rate the previous vendor with which we had the contract a ten out of ten. We now have a new vendor. They haven't yet started.

We used BlackBerry. We switched because that was getting outdated, and it didn't have all the features that Intune has. Intune is continuously being improved because of the cloud service.

I reviewed its implementation. It was straightforward. There were some technical difficulties in getting it started, but after we resolved them, it was easy. There were some architectural issues we had to resolve because we had legacy architecture.

It was a consultancy service that was provided by us. There were about five people involved. One was a specialist; one was an architect. There were two different engineers having different specialties, and there was a project manager.

We have an engineer who works on the maintenance. There is a team of two engineers to manage Intune as well as Office 365.

There were quite a few, but this was the main solution that we looked at because Microsoft solutions integrate well with other Microsoft solutions.

I'd advise getting rid of legacy stuff. You need to go to the new architecture and new OS. The infrastructure should be matching for the Intune implementation. Otherwise, you will have a problem. That's what we faced. We had to upgrade all our operating systems.

Overall, I'd rate Intune an eight out of ten.