Microsoft Intune Reviews

I'm working with InTune on the user side. It's used for device enrollment and mobile device management. It's used for remote desktops and remote control for compliance. 

The solution helped us resolve user enrollment issues. Sometimes, users want to reset, for example, file server systems and Intune ensures a user can't just enroll any new systems.

The mobile device management is very useful. With mobile device management, we can monitor everything and control devices. We can monitor devices and fix things on remote desktops. 

Intune brings all endpoints and security management tools into one place. This helps us monitor everything from one portal. We can exclude any PowerShell command. It helps us not only monitor for but also fix any problems. We can add and remove items remotely from any device from a single place. 

The solution has a helpful feature called Co-Pilot. We can access it via the portal and configure it as we need. However, I have not used it myself. 

We use Intune with a hybrid model. We can connect it easily to other services. 

With the ability to monitor everything from one place, our security is quite good. The level of security is better. I'd rate the level of security we've been able to achieve ten out of ten.

It's positively affected IT productivity in our organization. Having Intune has made our IT engineers more effective. They can use the cloud portal from anywhere and at any time to easily adjust or deploy whatever users need. 

We've been able to save money compared to using SCCM. Intune has helped from a cost-savings perspective, although I can't speak to exact costs. 

There are a lot of updates happening on Microsoft.

I've used the solution for about six months. 

I haven't had any challenges with stability.

I haven't come across any limitations in terms of scalability. 

I've never had to reach out to technical support.

I also use VMware. 

The initial setup was straightforward. We simply needed to create an account don't he Microsoft side and then we can go and get licenses. 

I administrate and maintain Intune for the company.

I don't have any visibility in regards to Intune pricing. 

I'd recommend Intune to others. I'd rate Intune ten out of ten. 

Nowadays, we've seen more evolution towards Autopilot for Windows 10 and then in a hybrid or cloud-only setup. After the Windows devices, we use it with Android, the most frequent mobile, and then iOS. I have five or six projects regarding Microsoft.

It helps deal with conflicting policies. We do a lot of graph API calls toward Microsoft for reporting, et cetera. 

It simplifies the work of the IT admins in a company if you set it up right. The setup will take some time, obviously. However, if you set it up right, it will simplify the management of your endpoints. The enterprise app management is great. With Intune, you can shorten the time needed for handling the necessary updates so that there are no vulnerabilities on the applications or on the operating system side of things.

The Intune suite offers a lot of features. 

The AutoPilot feature is helpful.

Endpoint privilege management is very good. You can bring your own device setup. You can use it in combination with conditional access policies for encryption.

Migration from on-prem to cloud is good.

The settings catalog and configuration profiles are also very, very useful.

Intunes brings all of our endpoint and security management tools into one place. This is a good thing. We now have one portal to check instead of dozens. I'm really happy with that.

The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune.

We've used Copilot. We have nothing to complain about, however, it is very expensive. With Copilot, we summarized a few of our policies and devices, which were great. We check the properties of the devices, hardware, of the devices, and so on. Mostly, we played around with the summaries of the policies, however, we switched it off since it was running for a couple of days, and it was a few hundred euros for those few days. 

Witnessing the benefits of Intune happen quickly. Clients usually begin to see benefits after the kickoff meeting. Intune is an ongoing development product. It helps both greenfield and existing setups. It's not static. We'll work with policies and versioning, and after every quarter, we'll review our policies and update where necessary. If clients used Intune managed services, they get policy updates included in the managed service. 

Intune is good for securing hybrid work and protecting data of the company while bringing our own devices. We use device framework policies from Microsoft themselves with some minor adjustments. They have level one, level two, and level three policies. You can just fix the settings of their site, and that's also what we use. Then we just tweak and bring in our own experiences. 

The endpoint privileged management enables users to enforce privileged access and can positively affect user productivity. In in small environments, the end users are, in 99% of the cases, also local admins on their devices, which is obviously not good. In bigger environments, we get into that less often as it's more of an organized thing. That said, in small environments, everybody is a local admin and that brings certain risks with it. So users can install and download everything they want. With endpoint privilege management, we can set rules for specific applications, and then, a user can ask for approval to run a certain application, which is very good. 

Intune positively affects overall IT productivity in organizations. If users need to install it on a device that they need in their workday or day-to-day business, they can just grab it themselves from the company portal app. They do not have to wait. They do not have to enter a support ticket that goes to the help desk to request a certain type of software. They can do it themselves, so they save a lot of time.

Intune, when applied on the cloud, can save on costs. With the cloud, there's no on-prem infrastructure that needs service, electricity, space, or cooling, for example. 

There are a lot of features that need to be released. There is no copy-paste or fie transfer. There's more work to do. They don't live up to my expectations anymore. Microsoft has a history of releasing features that are not completely finished. 

Remote help needs to be better.

Reporting needs improvement. It's still lacking. The built-in reporting is pretty basic. In managed services, we have a lot more reporting. However, we had to develop it ourselves.

I've used the solution since the product launched, about 15 years ago. 

The solution is fairly stable. I cannot recall the last time that there was a health issue reported on the Microsoft side regarding Intune.

The scalability is perfect. I've had no issues with scaling. 

The communication between us and Microsft is good. They do come back with insights on what's to come. When it coms to support, if you are lucky, you will get a good tech that can help. The knowledge of some techs are insufficient. They may ask basic questions that are not relevant to the issue. You spend a lot of time re-answering questions you may have already addressed in the original ticket.

Neutral

I did not use a different solution previously. 

I've been in touch with MobileIron and AirWatch, however, that's very, very basic.

I work with both on-cloud and on-prem versions of the solution. 

The initial deployment is very simple and straightforward. I've been doing it for 15 years, so I understand the process. When people are new to Intune, there may be some complexity. There are many things that need to be considered. The learning curve can be steep. 

There is support from Intune for maintenance, like when an application fails to install. 

I tend to implement the solution myself. 

Some people have Microsoft 365 with a security add-on, and Intune is integrated. 

Copilot is expensive as an add-on.

It's a rather expensive solution, especially if you want to use all the bells and whistles. 

I've been involved with the solution as a customer, integrator, reseller and consultant. I'm a freelancer as well and use it myself. I'm selling licenses and doing greenfield setups for different customers. 

We've not yet used all aspects of Intune suite, which is a new collection of advanced endpoint management and security tools. We have demoed it, and we are showing it in workshops. However, we do not have it in a live environment. A lot of customers are hesitating to buy the Intune suite due to the price. Some users may be paying fifty euros per user per month and then would need to add another 10 euros for the Intune suite, and that's a big step since that would be a fifth of the license that they're already paying. 

It's helpful that Intune is integrated with 365. It's important that everything is integrated together so that the Microsoft ecosystem becomes seamless. 

I'd rate the solution 8 out of 10 overall. 

It's a fund product. The possibilities are almost endless. It will make your life easier. 

We are mainly using Microsoft Intune for the security of people who are working from home. It is being used for BYOD.

We enforce and push policies and enforce security requirements through Microsoft Intune. We also use it for deploying applications and monitoring the devices remotely.

Microsoft Intune has simplified our mobile application management a lot. Managing devices that are in users' homes is very tough without Microsoft Intune. Remote management is very easy because of Microsoft Intune.

For maintaining our device security, the best feature is that it works with Azure Active Directory Premium One license. There is conditional access, which is something very unique, so if a machine is compliant and Microsoft Intune is installed on it, only then users can access our Office 365 data. It is not just a feature of Microsoft Intune but also of AD P1.

Microsoft Intune brings all of our endpoint and security management tools into one place. It has made our IT and security operations easy. With a single console, we can manage our devices.

Microsoft Intune provides full endpoint visibility and IT control across device platforms.

Microsoft Intune is simple, and it does not interfere at all with users. Users do not even know that Microsoft Intune is installed on the machine.

Application deployment through Microsoft Intune has affected the IT productivity in our organization. Previously, our IT department used to take remote control of the machine using some software. They used to manually do the installation, whereas now, they can simultaneously push an application on all the machines through Microsoft Intune. That saves us a lot of time and manpower.

Microsoft Intune has been helpful for securing hybrid work and protecting data on company and BYO devices. We have deployed BitLocker policies through Microsoft Intune to ensure that the data is encrypted on those devices. We have also disabled USB pen drives and other things on remote machines.

Microsoft Intune has improved our IT productivity a lot because we have remote users. If our users were local, it would not help much, but because we have remote users across the country, it helps a lot.

The improvement in IT productivity has also saved us costs. Previously, we needed more people to do the installations, remote monitoring, and all that, whereas now, with the single console of Microsoft Intune, all these tasks are much easier. A single person can manage hundreds of computers. We need three people less now.

Microsoft Intune has helped to reduce the risk of security breaches in our organization.

Microsoft Intune has helped us to consolidate vendors. With Microsoft Intune, security management is there and mobile device management is also there. Both these things could have been from a different vendor.

Microsoft Intune integrates well with other Microsoft products. It works well with other Microsoft products. There is a seamless integration.

Being able to manage the devices remotely is most valuable. We can push security requirements through Microsoft Intune. We previously used to do this through group policy for Active Directory, and now, we use Microsoft Intune for managing devices. This is the best thing about Microsoft Intune.

Apart from Microsoft Windows, we can do remote device management of Android and iOS devices. We can enforce security policies for Android and iOS devices.

The user interface of Microsoft Intune is good. It is easy to use.

Cost is the biggest factor for us right now. Microsoft Intune and AD P1 together in a bundle is a good thing to have, but it is very costly compared to other products in the market. Otherwise, Microsoft Intune is the best.

Their support can also be better.

I have been using Microsoft Intune for the last two years.

It is very stable. I have not had any issues. I would rate it a 9 out of 10 for stability.

It is definitely scalable. I would rate it a 9 out of 10 for scalability.

Their response time is poor, and the resolution capability is not good. Even after having a call with their customer care, there is a 50/50 chance of them solving the problem.

I would rate their support a 6 out of 10.

Neutral

We did not buy any similar solution previously.

For some customers, it is a hybrid deployment, and for some customers, it is a pure cloud deployment. Our customers are medium and large enterprises. They are not small businesses.

Its deployment is of medium complexity. If it is a hybrid environment, it is fairly complex. If it is a pure cloud environment, it is easy.

The deployment duration depends on the number of users we have or the number of computers we have. For a setup with 100 users or 100 computers, it takes about two weeks. It may require some troubleshooting and tweaking.

One person is required for its deployment.

It does not require much maintenance from our side. It is normally always up to date. Once it is set, we do not need to touch it.

I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a 7 out of 10 for pricing.

We evaluated a few solutions.

I would recommend Microsoft Intune to others. If somebody has a Microsoft environment, Microsoft Intune is definitely the best solution for managing people who are working from home or remotely. 

It is improving day by day. New features are coming up.

I would rate Microsoft Intune a 7 out of 10.

The main use cases that I had or have with Microsoft Intune include laptop deployments coupled with Autopilot and day-to-day management of laptops, including patching.

We were able to deploy about 65 computers in under two weeks to a completely remote user base without touching any of the machines. This year was a pure cloud environment. We got rid of their Active Directory joins, and they are running purely in a cloud environment.

The features that I find the best with Microsoft Intune are its ability to completely replace all the on-premise tools for group policy and similar functions. It now gives the ability to almost fully and completely manage a machine. 

When I first started, the user experience was okay, but it has improved significantly over the last few years.

Autopilot still leaves room for improvement regarding monitoring deployments and troubleshooting deployments.

I have dealt with Microsoft Intune for approximately four and a half to five years.

I would rate Microsoft support as six out of ten. This is a challenging area because every time we call, we get bounced to a new team. This is an area they could improve. Each time you call in, they tell you that it is not their team's responsibility. You get partway through the solution, and then they say that at this point it becomes another team's responsibility, so you have to start over with them. There is no cohesive end-to-end support, which is very frustrating and time-consuming.

Neutral

Before using Microsoft Intune, we were using a fully manual process, and we transitioned from fully manual to fully automated.

It is straightforward in terms of the UI, but it can be complex to set up because you are working blind with everything on the machine.

Microsoft Intune is not cheap. Microsoft has consistently separated features and charges additional fees, which makes it a much steeper climb from a budgeting aspect because you need to buy something new frequently.

We did not consider other options. Microsoft Intune was our preferred and first choice, and we were going to look at anything else only if it failed, which it did not.

We are not using Copilot in Microsoft Intune yet. We are just starting to use the advanced endpoint analytics in the Microsoft Intune suite. Initially, we could not use them because we did not have licenses for them, so we are just transitioning over to them. The advanced endpoint analytics are helping us with detecting and remediating anomalies and endpoints. We have used these capabilities to find old certificates and unexpected web browser extensions, but since we are just getting started, I am not sure of its full capabilities.

I would wholeheartedly recommend Microsoft Intune to others but advise being prepared for an ever-growing cost.

I would rate Microsoft Intune an eight out of ten.

My company has over 7,000 devices, including mobile devices, Windows, and Mac. The tool is only used to manage my team's mobile devices.

The solution's most valuable features are its ease of use and control of the MAM and MDM policies and configuration. The tool is straightforward and easy to use, while it also integrates with Azure. It has been a good product so far.

The tool has improved the way my team works as it is a cloud-based tool, so we don't have to manage on-prem servers. We also use apps on Microsoft Office 365, which is also one of the main reasons why we use Microsoft Intune.

I use the enterprise application management features of the tool, and my experience with it has been pretty good. Microsoft tells us that there are no bug issues with the updated versions or current versions, so there are no issues in the tool.

I use Microsoft Intune's Cloud PKI, and it helps manage the complexity of certificate management in infrastructure pretty well. There are no issues with certs or updating them.

Microsoft Intune has not affected my IT productivity, but it is not a very Android-friendly tool. We have had a lot of Android issues and compatibility problems with our VPN or tunnel. The tool is not very Android-friendly.

The maintenance of the tool is a lot less now for our company.

With the day to day device management tasks, the tool has been great, and there have rarely been any issues with it.

The mobile application management policies, specifically conditional access policies and app protection policies, are good features for managing diverse mobile environments. The DLP part is very strong.

The tool's tunnel gateway is not very good, making it an area where improvements are required. I wish it weren't so Azure's security group-based tool with which you can have local accounts. More personalization should be possible in the tool. One negative about Microsoft Intune is it acts too much as one of Azure's group-based products.

I have been using Microsoft Intune for half a year. I am just a customer of the solution.

I think the scalability is pretty easy and a lot easier to manage since we don't have to deal with the on-premises side. We use the cloud for extra storage, so it has been great.

My experience with the solution's technical support has been very good, but for other teams, it has not been very good. I rate the technical support a nine out of ten.

Positive

My company previously had some on-premises tools, but now it is cloud-based, so we save all the money on the network infrastructure and data centers. We don't need servers or storage, and it helps us save money.

When it comes to the product's deployment phase, I have taken part in the mobility side. In our company, we went through a migration, so there is always a lot of planning and testing and all that goes with it. Overall, it is fairly easy to use because it is deployed on a SaaS model.

The solution is deployed using a dedicated SaaS model. I think other teams have deployed it using an on-premises model.

The solution's deployment phase took a year and a half to test and set up everything. There was a lot of stuff involved.

In our company, prior to our migration, we already had Office 365 licenses, so it saved us around 4,00,000 for around a year.

I have seen a return on investment right from the start of the tool's usage.

I don't really know how much it costs, as my company pays for a bunch of licenses. The tool is cheaper than our company's other MDM tools.

My company has a few of Microsoft Intune's compliance policies that have helped us with some of the issues with sync interval with the compliance that we have noticed. The sync interval or the turnaround is not as quick as our company would like it to be currently. I understand that we can't control the sync interval.

I rate the tool a seven and a half out of ten.

Intune is a cloud-based platform for mobile application management and mobile device management. We can deploy applications on user devices and enroll user devices. We can enroll devices as per the organization's security policies. The devices comply with all the policies of the organization. We can also change the policies at the backend via Intune.

Intune helps with enrollments and securities. We can control the access to devices and users. We can specify what users can do. We can give role-based access. For example, a person working as a normal user does not require the same access as a manager. We can give access to users based on their roles. For example, a manager can add users to a particular group, but users cannot do that. We can restrict a user from doing certain activities. For example, we can restrict the user from using a camera or microphone. We can do such a configuration at the backend and deploy it to the user device.

Intune is very helpful for IT and security operations. If Intune is not there, we have to manually connect to user devices and deploy the changes. If we have thousands of devices, doing this manually on each and every device is very difficult. With Intune, we just configure the required settings and deploy them to a thousand devices in a single group. In a single step, we can add devices to a group. We can apply configuration easily. It is very helpful. It saves time. Adding or configuring devices manually takes a few months, whereas the same thing can be done with Intune within minutes.

We have had a very good experience. It is a Microsoft product. Everything related to a user is available. We have user names, user devices' names, and user licenses. We can also check the device compliance. We can see whether the device complies with the company policies or not.

Application updates and patching are available through Intune. We can also change group policy settings and registry settings of a device via Intune. We can change these settings without connecting the device. We can do that by deploying the PowerShell script or configuration profiles. For example, a kiosk device should stay up for hours and hours. It should not go to sleep. You can configure such devices to not go to sleep until 999 minutes. It is a very long time. If we enable such settings and add a particular user device group in the configuration, after the device starts syncing with the policy, no device will go to sleep.

With the Advanced Endpoint Analytics, we can see the application installation status. If we deploy a script to the user, we can see the status. We can see if it is a success or if there is a conflict. We can monitor the changes in user devices and check the compliance status. We can see if any app such as CrowdStrike is not updated.

With the help of Advanced Endpoint Analytics, we can proactively detect and remediate anomalies in endpoints. We can then reach out to users.

Intune saves us a lot of time. If we package an application using virtual packaging or physical packaging, it will take nearly two to three hours to package a single application. If we do this in Intune, it takes just minutes to add applications and deploy users. We can also monitor the particular application status in Intune.

The devices that are linked with Azure Active Directory are automatically linked with Intune. That makes the enrollment and management of BYO devices easy.

Intune has affected IT productivity in our organization. By saving time, it has automatically improved productivity.

Intune certainly saves costs. Without a cloud-based solution like Intune, we would require more IT staff.

Microsoft releases updates every second Tuesday. We can deploy those updates from Intune. We can also do patching through Intune. We can do quality updates and feature updates from Intune. We can also monitor the application status in Intune. We can see which applications are installed, pending, or available to install. We can see these things in Intune.

It is user-friendly. We can also troubleshoot any issues.

Intune saves time, and it is very easy to use. It allows us to manage applications completely.

If we could remote into a device, it would be great. Currently, we cannot directly connect to the user device. We have to use other tools such as VMware for connecting to devices.

If there are any issues, we should be able to connect through the Intune portal. The administrator should not have to go anywhere from the portal. He should be able to do everything from the portal.

Intune does not show whether a device is online or offline. It just shows the last login. It would be useful to know whether a device is online or offline.

We can see the issue related to updates in the Intune portal, but we cannot do anything from the Intune end. We have to connect to the user's device manually. We also need a better understanding of why the update is not happening on a particular device. It will decrease the time to troubleshoot the issues.

At times, there have been slowness issues with the company portal. It takes time to load and does not show the application status.

It would be great if there is a way to generate a PowerShell script to do certain things. Learning the PowerShell script is not easy, so such a feature would be helpful. Based on what we want, if it can automatically generate a script, it would be helpful.

It is not necessary, but it would be great if they added a messaging system in Intune. For example, when it is a shared device, a number of users log in to the device. In the case of any issue, it would be great to be able to directly message a user from Intune. Currently, there is no option for that, but if it could be done, it would be a very good thing.

I have been working with this solution for the last 18 months.

It is 100% stable.

It is very scalable.

We have about 12,000 devices and 20,000 users.

So far, I have not raised any questions with them.

I have worked with Microsoft SCCM. It is similar to Intune but not as user-friendly as Intune. Intune is very easy to understand. Its framework is very good. Microsoft SCCM is very old.

I have not worked with any other vendor. 

I am involved in the deployments, enrollments, troubleshooting errors, and monitoring in Intune. I take care of adding devices, users, and licenses, deploying policies, and configuring policies and scripts.

Its deployment does not require much. We just need a license to operate it. Our management takes care of that. There are a few licenses that are active only for nine hours. After nine hours, the roles are deactivated.

It does not require any maintenance from our end.

Intune is linked with Microsoft. We can deploy the Microsoft E365 license to users by Intune. There are different types of licenses, such as device administrator licenses, E5 licenses for device enrollment manually, and P1 and p2 licenses for device enrollment automatically. These are the licenses required for the administration.

I did not evaluate any other option. This was my first project, and I started as an Intune administrator.

It is a very good tool. It is easy to learn. You can expect quick assistance from Intune.

Before using Intune, I would recommend learning about Windows. Learn about the registry, configurations, and group policies. If you know these, it is easy to learn Intune.

You can face enrollment errors if the prerequisites are not met. For example, to upgrade from Windows 10 to Windows 11, you need to have some amount of free space or RAM. If you do not care about the prerequisites and just enroll the device, it causes issues. It will affect the device, and you need to enroll the device again.

I would rate Intune a nine out of ten.

We use the product to enroll devices, install configurations, and manage apps across our infrastructure. We address issues related to app protection policies, conditional access, and custom policies with its help.

The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices.

One of the product's best features is its ability to integrate company policies and configurations into applications directly.

There could be more competent processes and improvements in the policy space. If devices follow the rules, it will benefit the company. If they do not, it will lead to non-compliance. We have been able to implement some common policies, such as data sharing, handling rooted devices, and managing cyber-available data. We are working on latency and permissions, including PIN tests and direct access to information, to enhance the overall process.

I have four years of experience working with Microsoft Intune.

The product is stable. I rate the stability a ten.

I rate the platform scalability a ten.

The technical support services are satisfactory. 

Positive

The product can be deployed on the cloud or on-premises. 

First, we access the Azure portal by browsing the URL and searching for Intune. Later, we can directly log in to the endpoint management section.

We create and assign licenses to use these tools and then provide users with instructions. Users have to download the company portal and follow the setup steps, which include entering necessary personal information, accepting terms, and managing settings.

Next, we handle the installation process within the company. We need to trust the application by selecting the appropriate option. If applicable, we enable settings on mobile devices. Following that, users must log in and configure settings as required. These options and settings are available through the company portal. The process is straightforward, and it doesn't require maintenance.

The product has helped save money. I would estimate that it has saved around 20% of the investment.

The product is expensive. 

Microsoft Intune provides everything in one place and streamlines our security operations significantly. It has impacted IT productivity across different devices, including Android, AWS, and Windows.

We use application management within Intune Suite. For instance, on Windows devices, we create and manage applications through a structured process. It involves configuring firewall settings, managing OS types, and ensuring that PC applications are updated regularly. We typically make monthly changes and create and manage application packages to maintain quality and compliance.

Copilot has simplified our operations by streamlining the issue management process. For instance, we can efficiently address and resolve issues when we receive tickets. It assists with authentication and other Intune-related tasks, which helps us handle hardware-related issues more effectively.

Intune helps secure hybrid work environments by managing both company-owned and bring-your-own devices. You can enforce policies to convert personal devices into compliant company devices, ensuring that data is protected regardless of whether the device is company-owned or personal.

Endpoint privilege management is integrated into our endpoint management system. It helps us manage and control permissions for various applications and endpoints. It allows us to enforce least-privileged access, which helps minimize security risks. I use it in my organization to enforce the least privileged access. It involves managing access through various channels and ensuring users sign in and complete necessary audits. The process is designed to act as a mediator.

I recommend it to other users and rate it a ten.

We use Microsoft Intune to manage our computers and users and enforce organizational policies on the computers. We wanted to remove our in-house service and move device management from on-premise to the tool. This helped us manage devices for staff who don't come to the office across locations. Before, when we had policy changes, they weren't always applied or enforced for remote staff in time. We needed a better solution, and Microsoft Intune worked well for our needs.

What I like most about the tool is that it's now very easy to set up a device for someone to use. It also helps us tremendously in managing security.

Before, we used on-premise management with a domain controller. It was difficult to manage security comprehensively. For example, it was hard to know which computers were updated. We weren't able to do that easily with our previous solution.

Having all our endpoint and security management tools in one place with the product has made things very easy and efficient for us. Before, it was sometimes difficult to know what problems a device had. But now, we can see any issues or vulnerabilities on a device. We can also easily apply any needed updates.

I find the tool's user experience very good for the admin side. It's easy to use—you only need a browser and can work from anywhere. This makes it very convenient for us admins to provide support from any location.

It's now much easier for end users to provision a device. Wherever the person is, we can get them to sign in to their account for the first time. This is a big improvement because previously, the person would have had to be physically in the office to use the organization's domain for the first time. Now, it's become much simpler for them to get set up.

The main benefit of using Microsoft Intune is that we can now provide support from anywhere. One major problem we had before was when we needed to give someone an admin password. Now, we can give the password to the person and then change it immediately. This has been very helpful, especially since we have many people working remotely. 

We have situations where people have to use their devices to access organizational resources. One of our issues was when someone had to use a personal device to access organizational resources. How are we sure that the right person is using it? How can we control the resource? Now, if you want to use your device, we don't have any issues. We enroll it, and if we need to wipe our resources, we can do it. So it helps us in that area.

The solution's impact on productivity has been tremendous because now we can manage everything. Before, with the old solution, sometimes our server would give us problems. Now, Microsoft handles all that, so we don't have to spend time fixing server issues. This allows us to focus on specific issues for individual users.

Maintaining servers, backups, and related costs was a huge cost for a small organization. Now, with Microsoft Intune, you scale as needed. We don't need to spend too much on servers and their associated costs, which has been very good for us.

Applying security recommendations can be difficult in Microsoft Intune. Sometimes, they give you recommendations, but you need a different server to manage the pieces, or you have to go to each device individually. However, it has been improving. Before, there were certain policies you could not implement directly in Intune, but now I see progress. I would like to see more improvement in policy management, similar to how we used group policies on-premises.

I have been using the product for five to seven years. 

I rate the solution's stability an eight out of ten. 

The solution is used in two regions. In Ghana, we have about 100 users; in the second location, we have another 70. It is scalable. 

The solution's support is not straightforward. They do not provide the solutions that we expect them to provide. 

Neutral

Before using Microsoft Intune, we used Google for Business. We switched because Microsoft provided us with almost everything in one place, making it easier to manage everything centrally. Using Microsoft alone was more efficient than bringing in Microsoft at some points while using Google.

The tool's deployment is straightforward. We conducted a two-month pilot and then completed the device migration in two weeks with the help of three resources. 

One person came with the license, and two resources were in-house. 

The solution helps to save costs by 20 percent. Implementing Microsoft Intune has made us use less IT software for security. Before, we had to rely on expensive third-party security solutions that didn't consider our size. With the product, we can manage everything at a fraction of the cost, focusing on user licenses. We've seen a return on investment with it, especially during the COVID period, as we could get everything done without issues. Overall, Intune has saved us about 50% in time and resources.

The solution is cost-efficient. 

We're not using Microsoft Intune Suite's enterprise application management feature. We're using the business line version, which doesn't have all the features of the enterprise version. However, it provides us with updates on vulnerabilities and recommendations on the security side. 

For anyone considering the product, I would tell them to consider it if they want to have peace of mind and be able to give their best. Microsoft Copilot is on our roadmap for next year. 

Microsoft 365 and Microsoft security must be integrated for cloud and co-managed devices. This integration makes it easy to apply solutions from one point and have them work across the system. If we were using different systems, we would need to grant permission for them to communicate, which could cause issues. It helps to spend less time getting the work done. As for maintenance, I haven't noticed anything required on my part.

I would recommend Intune, especially if you're not a large enterprise that can afford various tools from various vendors. Microsoft products make it very easy to run your business and have control and visibility. Sometimes, you don't know what's happening in your environment, and Microsoft Intune helps you understand what is happening. Overall, I would rate it a seven out of ten.