Senior Officer at a energy/utilities company with 501-1,000 employees
Deploying patches and automating software makes managing over two thousand devices more efficient, but asset management lacks detailed granularity
Pros and Cons
- "The ability to deploy patches and automate software deployments to end-user devices is very useful."
- "The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner."
What is our primary use case?
The primary use cases for Microsoft Intune are patching and mobile control.
What is most valuable?
The ability to deploy patches and automate software deployments to end-user devices is very useful. Managing the applications and compliance has been easier with over two thousand devices. The solution is easy to use and deploy, particularly for Microsoft-based devices.
What needs improvement?
The asset management component is not very granular. If it could provide information on devices, their composition, specifications, licensing, hardware expiry dates, software expiry, and inventory, it would be more robust. There is a need for better support for non-Microsoft assets, devices, and software applications, and integration with other tools, like Linux, is needed.
For how long have I used the solution?
I have been working with Microsoft Intune for about six months.
Buyer's Guide
Microsoft Intune
March 2026
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What was my experience with deployment of the solution?
I was not part of the initial deployment, but I have been involved in deploying Microsoft Intune to end-user devices, and it is very good. The deployment took about an hour.
How are customer service and support?
The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner.
Which solution did I use previously and why did I switch?
We're using both Microsoft Intune and ManageEngine as a result of a merger. One company was using Microsoft Intune, and the other was using ManageEngine. We are deciding which one to focus on.
What other advice do I have?
I rate Microsoft Intune overall as seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Analyst at HCLSoftware
A cloud-based and effective solution for device management
Pros and Cons
- "It is a cloud-based service. It is easy to use and offers privacy."
- "Intune helps the organization manage access to its internal apps, data, and resources."
- "At this time, I do not have any areas for improvement. I have heard about some downtime, but I am not in the local IT team."
What is our primary use case?
I primarily use Intune for troubleshooting user issues. For example, if a user raises a ticket stating that Teams is not working and they cannot connect to the corporate network, I check if they are in the appropriate group for certifications like Wi-Fi and PKI. If not, I add them to solve the issue. I am also involved in pushing apps like safety apps. My current project involves ensuring compliance with policies, BYOD, CYOD, Apple Business Manager, APNs, and Apple Push Notification certificates. Enrollment is another task I handle.
How has it helped my organization?
Having everything in one place is useful for our IT and security operations. We can remotely do anything in Intune. It protects data on managed devices. It is very effective.
Intune allows us to deploy managed apps directly from the Microsoft store by adding an additional layer of security, automatically reviewing apps before they are installed on end-user devices. For example, if a user needs an application and it is mandatory for them, it is silently and mandatorily downloaded from the company portal.
What is most valuable?
It is a cloud-based service. It is easy to use and offers privacy.
Intune helps the organization manage access to its internal apps, data, and resources.
What needs improvement?
I am pretty new to this solution. At this time, I do not have any areas for improvement. I have heard about some downtime, but I am not in the local IT team.
For how long have I used the solution?
I have one and a half months of experience in troubleshooting. Currently, I have two years of experience with Intune. I handle iOS and iPad tasks, including applications and small works.
What do I think about the stability of the solution?
I have not faced any issues. I have heard about downtime, but our local IT team manages downtime issues.
What do I think about the scalability of the solution?
It is scalable and capable of growing with the business.
How are customer service and support?
Microsoft has a portal with good resources. I have not interacted with their support.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have not used any other solution previously.
What's my experience with pricing, setup cost, and licensing?
Its pricing seems reasonable.
What other advice do I have?
I would rate Intune a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Microsoft Intune
March 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
Senior System Administrator at a tech services company with 51-200 employees
I like the copilot feature and its ability to automate processes
Pros and Cons
- "The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need."
- "Setting up Intune Autopilot can be a little complicated."
What is our primary use case?
My last job was cyber defense for clients in European countries like France, Belgium, Sweden, etc. We use Intune to manage definitions for Microsoft Defender and classic corporate reasons, such as limiting the access of Active Directory users.
My current company supports clients using Office 365. We're one of the biggest service providers in Bosnia Herzegovina. We use it to deploy enterprise applications to specific users.
How has it helped my organization?
Intune is good for both the administrator and the client. You can deploy things like antivirus and applications while preventing or allowing users to do something on their PCs.
It's possible to protect users' personal devices with access control list rules in Intune, DLP, etc. You can set different policies for personal and company devices, but it can be tricky to tell when the rule should be applied to a device.
What is most valuable?
The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need.
Intune is on the cloud, so you can bring all your endpoint and security management tools together. Intune may not be the best tool in the world, but it's the most familiar. You have Microsoft, Fortinet, Cisco, etc., but I've worked with Microsoft my entire life, and it brings all the functions from SCCM to the cloud. Office 365 hase everything in one admin portal. With Cisco, everything is messy. If you are dealing with 10,000 to 50,000 employees, you must manage everything from one console.
The user experience is better from an administrative perspective. It has improved in each version, so things are easier to find.
What needs improvement?
Setting up Intune Autopilot can be a little complicated.
For how long have I used the solution?
I have used Intune for six years, primarily in a lab environment.
What do I think about the stability of the solution?
We were interrupted by a bug and a policy that wasn't configured correctly. In this instance, it was our mistake because we created rules that prevented Intune from pushing applications out.
How are customer service and support?
We have an SLA with Microsoft support that covers all of our products, including Office 365, Azure, Exchange, etc. If we have a problem, we contact Microsoft Global Support in India. We can call them at any time, day or night, to solve our issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously worked with SCCM on-prem. Intune has the same features, but it's entirely cloud-based. Everything is the same except for the console.
What's my experience with pricing, setup cost, and licensing?
The price of Intune is too high for a small company or environment like ours.
What other advice do I have?
I rate Microsoft Intune eight out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Mobility Support Analyst at a financial services firm with 5,001-10,000 employees
Easy to use and manages all your endpoints
Pros and Cons
- "The solution’s most valuable feature is its ease of use."
What is our primary use case?
We use the solution for BYOD, MDM, and to access Microsoft applications like Teams. Microsoft Intune helps us access Microsoft applications on the road and mobile.
What is most valuable?
The solution’s most valuable feature is its ease of use.
For how long have I used the solution?
I have been using Microsoft Intune for about three years.
What do I think about the scalability of the solution?
Microsoft Intune is a very scalable solution. Around 4,000 users use the solution in our organization.
What about the implementation team?
A third-party vendor helped us set up the solution in six months.
What was our ROI?
We have a large amount of our population using the applications on their phones. Microsoft Intune definitely helps with productivity and efficiency. The solution brings value to the money we pay for it.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune has been incorporated into our Microsoft E5 licenses. The pricing is very good, as it is not an additional cost to what we already need for our organization as a whole.
What other advice do I have?
Microsoft Intune brings all our endpoint and security management tools into one place for mobile. We work closely with security, which mostly implements the overall rules on what users should be able to do, how the new data is encrypted, and how secure data can't leave the Intune environment. It's easy to go into Intune and apply all of those policies and have them work for you.
I would assess Microsoft Intune very highly for securing hybrid work and protecting company data via BYOD devices. I think it's very secure. Everyone in IT has to be available during off hours to make sure that everyone can see what's going on if there's an emergency.
Since Microsoft Intune has been incorporated into our Microsoft E5 licenses, our organization has saved costs compared to using other EMM providers. Microsoft Intune is a comprehensive solution that has a lot of features and manages all your endpoints.
Overall, I rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr Intune Specialist at a tech vendor with 10,001+ employees
Cost-efficient, user-friendly, and provides all the information in one place
Pros and Cons
- "The navigation, the keys, and the settings are easy to find. It is easy to understand."
- "Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate."
What is our primary use case?
We support other companies in managing their devices. Right now, we have multiple projects wherein we are only utilizing the Windows aspect of Intune, but for some of the other organizations, we are utilizing Android and iOS features. For most of the projects that I am working on, the use case is autopilot enrollment, and for iOS, it is through ABM.
One of the most common requests that we get is that most of the users are still on-prem. They need to be moved to the cloud, but they do not want to lose the data on-prem. The basic request that we get is to get co-management enabled for on-prem and the cloud for managing devices. The basic request from every organization I have worked with so far is to get a hybrid or the same management scenario. This is what we utilize Intune for.
How has it helped my organization?
All the device information is available in one place. We can see which profiles are being used and other things. If I want to get any information about a device, I just have to select it, and it shows me everything that I want about the device.
As an admin, we have different privileges to a user. In terms of user experience, it is quite easy. It is easy to understand. They have been making a lot of changes to the layout and the categorization. It is much easier and user-friendly. Overall, it has been a pleasant experience to use the portal. Everything is categorized in such a manner that it is easy to understand and navigate.
Advanced endpoint analytics are certainly used in almost all the projects that I have worked on because the security baseline is a very crucial part of configuring all those things in one single place. Apart from that, other profiles are also configured.
It is quite handy. For the general device configuration, we might have to create multiple profiles for different things. When it comes to the security baseline, multiple components are configured into a single policy. That makes configurations easier to handle and easier to change in the future if required. One thing about endpoint analysis that can be an issue is that there is an imprinting policy. Sometimes for some of the components, even if I change the policy, it would not make the change in the device. The policy gets tattooed on the device.
The Cloud PKI helps manage the complexity of certificate infrastructure. It makes work much simpler. The configuration that needs to be done is much simpler.
It makes application deployment and management easy on a device. It is easy to get them packaged and pushed out. Applications are available in the first sync itself. It is pretty easy to do that with Intune.
In terms of integration, so far, we have set up co-management features with SAPM, and it has been going well. The settings are pretty easily understandable. We can do them easily. The setup is smooth. In case of any issues, the logs and troubleshooting are very simplified. It gives pretty accurate information. The APM portal can also be very easily configured. The steps about what to do next are available in the Intune portal itself. It works well with other consoles.
I would assess Intune highly for securing hybrid work and protecting data on company and BYO devices. I would rate it a nine out of ten for this.
As an admin, Intune has made life much easier. Any information about a device is available in one console. We do not have to navigate to multiple portals to see what is going on. The console gives us the answer. Intune gives us information about the error and the possible reason for it to happen. We can see the device status and whether it is syncing. Everything is available in one single source. As an admin, it makes my life easier.
Intune has made the transition from on-prem to the cloud a smoother and simpler experience. We do not even have to make a complete transition. If we want to set up co-management where both of them are in the picture, Intune does a great job in helping out the admins to manage those devices.
What is most valuable?
In the recent upgrade, I feel the portal has become much more user-friendly. The navigation, the keys, and the settings are easy to find. It is easy to understand. As compared to the previous versions or SCCM, it is very handy. Apart from that, we have many configuration profiles. They have been introduced over the course of time. We had put in the request for them. Some aspects that were not available previously are available now. It keeps improving over time, which is beneficial.
What needs improvement?
Reporting needs to be better. Sometimes, it is way too slow, and it is not even accurate. Reporting is one aspect about which we have received a lot of complaints. As an admin, I cannot rely on its reporting.
Another feature that can be improved is audit logs. There should be more details in the audit logs.
For how long have I used the solution?
We have been using it for almost four years.
What do I think about the stability of the solution?
I would rate it an eight out of ten for stability. I do not believe that any product is completely stable given the fact there is always something new that comes into the market, so it has to go through changes. You never know what those changes might be and whether a release is compatible with certain devices, etc.
What do I think about the scalability of the solution?
We have more than 100 users. Our clients are large enterprises.
How are customer service and support?
We have had a mixed experience. Sometimes we get an engineer who is extremely aware of what is going on and is very quick with the resolution. We get an answer quickly, and the ticket gets closed quickly. However, sometimes we get an engineer who prolongs the case to an unnecessary time frame. We might get an email in six to seven days. We need to keep chasing them about the update. Their support can be improved.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have worked with SCCM which is a Microsoft product. I have not worked on any other similar solution.
How was the initial setup?
We have a combination of cloud and on-prem. We do have GPOs in the picture. We also have cloud users. We have Windows 365 devices. It is a combination of both so far.
Its deployment is pretty straightforward. They provide the details or info in the portal itself, so it is not very difficult. You do not have to go searching for the information.
The initial setup does not take time. Setting up an account for the organization rarely takes five minutes or so, but the time taken for doing the setup for the entire organization, which includes setting up policies and other things, would vary. It depends on the number of activities that need to be performed.
It does not require much maintenance from our side. Over time, they provide new releases that fix the issues that have been stated in our health control section.
Which other solutions did I evaluate?
Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range.
What other advice do I have?
Intune does not necessarily bring all of the endpoint and security management tools into one place because there is a role of connectors in Intune that need to be enabled in order to get other accesses. Things like Defender, Compliance, and Purview need to be managed in the device in itself. I do not necessarily see it bringing everything into the same picture, but it does act like a mediator with those connector options.
With the projects in hand, we are mainly focusing on applications and Windows. I have not had an opportunity to explore it much when it comes to iOS and Linux. We are not using the Enterprise Application Management features of Intune Suite. We have done the configuration via Azure.
We are testing out Microsoft Copilot in Intune. We have not had many opportunities to use it.
To a colleague at another company who wants to know what I think about Microsoft Intune Suite, I would say to definitely go for it. I have seen multiple portals, and Intune goes way far. In terms of features and interface, Intune is much superior to any other console that I have seen so far. It is easy. It has many configurations. It is easily understandable. Everything is good about it, and it is growing with time. Within a span of a few months or weeks, you might see a new update, a new configuration profile, or a new system that could be managed. Some kind of new feature is always coming up.
I would recommend Intune to others. If anyone comes to me with any questions or concerns, the first thing I ask is how they are managing their devices. If they are using anything apart from Intune, my suggestion is to use Intune.
Overall, I would rate Intune a nine out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Isms Manager & Information Systems Security at a financial services firm with 201-500 employees
Offers great flexibility to users and is very easy to use
Pros and Cons
- "If I assess Intune's user experience, I would say it is perfect and simple."
- "Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings."
What is our primary use case?
Around 90 percent of our platforms are in the cloud, and our company uses them to manage access to various platforms. In our company, what we used to do when we were on an on-premises setup was to use group policy to basically manage access and authorizations to various services, which can be quite challenging because not everything you want to do on GPO even though it is available in it. You can use or manage VBScript and PowerShell, but it was a bit challenging. With Microsoft Intune, you already have specific processes and platforms that have several things you can do with it in terms of security and in terms of making everything standardized, sort of a standard desktop, or even a customized one based on the user's job title, ranging from executive management to basic back-end staff. Microsoft Intune allows you to customize everything, like security, the availability of some features, and even updating particular systems or where and which system can access which service from a geographical location, which we couldn't do with GPO. Microsoft Intune allows us to be very flexible.
What is most valuable?
Applications have a feature that allows you to deploy applications remotely to different systems. They can be Windows-built, some business applications, small scripts, or even custom applications. The tool can even deploy fixes, and it has been one of the features we use quite frequently to troubleshoot and fix issues.
The tool brings all of our company's endpoint and security management tools into one place.
Speaking about the impact of Microsoft Intune on our company's IT and security operations, I would say that the tool has done a good job in terms of centralized management, but there is still a lot it can do. Microsoft Intune is just a mobile device management platform. It doesn't really implement security, specifically in terms of endpoint security for ransomware and other attacks, so our company has to supplement with other solutions.
If I assess Intune's user experience, I would say it is perfect and simple. In general, the tool is very easy to use. Every feature or domain, ranging from compliance to security to DLP, integrates very well with Microsoft's other modules.
I am using certain aspects of Microsoft Intune Suite, which involves the new collection of advanced endpoint management and security tools.
If I assess Microsoft Intune for securing hybrid work and protecting the company data and the data on my own devices, I would say that it works very well in handling BYOD cases. For all the corporate business apps, you can't share data outside Microsoft Intune or the enrolled devices. It has to go through all the approved suites of Microsoft Project and then into OneDrive so that we can tell where that information passed, making it basically a DLP type of thing. You can't copy and paste anything into an external product since it must be within Microsoft's suite. The tool really helped our company keep certain information confidential within Microsoft Office Suite, and it doesn't go outside, which is helpful.
I use Intune's Endpoint Privilege Management feature in Microsoft Intune. Speaking about how Intune's Endpoint Privilege Management enables our company to enforce the least privileged access that affects user productivity in our organization, I would say that all our users are at the basic level. Depending on the function users need to do, privileged access might be required, and we can basically elevate them to do it, and then we don't have to do anything beyond that.
In terms of how important it is in the context of our company's journey to the cloud that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices, I would say that the integration part is the key since it has to follow everybody, whether they work on the company's premises or remotely with Microsoft Intune.
What needs improvement?
Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings. Currently, it is just endpoints, Windows, and mobile devices, but we would like to see the servers integrated into the tool as well so that the product covers everything.
The product currently lacks any features. For most of what we can't do with the features available in Microsoft Intune, we use PowerShell to address such areas.
For how long have I used the solution?
I have been using Microsoft Intune for ten years. I work with one of the past versions of the tool.
What do I think about the stability of the solution?
My company hasn't faced any stability issues associated with the product since its deployment.
What do I think about the scalability of the solution?
It scales up pretty much with ease. It reduces the work on the admin side. It is a very scalable tool.
With Microsoft Intune, my company covers more than 250 devices. I would probably say that it goes up to 300 devices. My company also has many remote staff members.
How are customer service and support?
I have provided technical support for the solution once or twice, but all the information regarding the fixes is mentioned on the internet. I rate the technical support a ten out of ten. In my company, we haven't had any challenging situations that required a prolonged fixing process, and it was usually done in a day or two, within which it used to get resolved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Before Microsoft Intune, I used a different solution for enterprise mobility management named VMware AirWatch. My company started using Microsoft Intune since it was bundled with the other services offered under Microsoft. I think my company moved to a new plan with Microsoft, and Microsoft Intune was present in it with Microsoft Enterprise Mobility + Security (EMS). My company thought about why we should pay for another service when we already have one.
VMware integrated with Microsoft like a connector, but every time there is a change or an upgrade to Microsoft's platform, it sort of disrupts VMware. My company then figured out that the closer we are to Microsoft's platforms, the better, which in turn helps us consolidate vendors.
My company involves two types of judgments to determine whether or not the consolidation of vendors my company deals with has affected our security posture. We have a Gartner evaluation, and we are trying to see if our current vendor is at least in the leadership quadrant. After that, we go for their products. Even if a tool is not at the top, it is a win-win situation for us as long as it is there. Gartner has been important in helping our company decide which vendor to consolidate products and services on.
The consolidation of affected vendors has not reduced our company's licensing costs. We recently discovered that Microsoft is basically unbundling several parts of its products. People can now choose Microsoft's models, but you cannot choose what you want as an add-on. In such a phase, we are going to have to compare apples with apples. If Microsoft unbundles Purview, for instance, we have to look for a similar DLP and compare it in terms of price and performance.
How was the initial setup?
I was involved in the tool's initial setup process. Initially, my company faced some complexities with the product's initial setup phase, especially in terms of how to deploy it remotely. We basically had to have every device in front of us physically to do the deployment.
Considering that the deployment phase was an ongoing process, it took three months to be completed.
What about the implementation team?
The product's deployment phase was carried out with the help of our in-house team with the help of the information in the tool's manuals.
The solution was deployed with the help of three people in our company.
What was our ROI?
From a cost-saving perspective, my company has no information associated with the tool. When we get the budget approved in our company, there is an additional buffer, causing us to have more of an overcapacity scenario rather than an undercapacity one.
My organization is still in the process of discovering several of the overall benefits that we have experienced from the use of the product. My company keeps discovering new features when we use Microsoft Intune's capabilities.
My company has not done any evaluations to figure out whether the product could generate any return on investment. It is something we should do in the future.
In my personal opinion, the product does offer value for money since it offers good security.
It is not difficult to maintain the product. Once the configurations are set at a basic level, the tool just keeps modifying itself and keeps on improving.
What's my experience with pricing, setup cost, and licensing?
In terms of the product price and licensing costs, my company finds the product to be reasonably priced. As long as our budget is approved for it, everything is fine with the pricing part.
Which other solutions did I evaluate?
My company did not evaluate any other options against Microsoft Intune.
What other advice do I have?
I am not using the enterprise application management features of Microsoft Intune Suite. For applications management, we are basically doing SaaS for most of our applications, so they are on the cloud. The least we do in our company is MFA or two-factor authentication and single sign-on into the enterprise applications, but they are basically on Amazon AWS or SAP.
I am not using the advanced endpoint analytics in the tool.
My company doesn't use Microsoft Copilot in Intune. I would say that my company is waiting for Microsoft Copilot to reach an advanced stage. When I say advanced stage, it means handling business cases that apply to our company's type of business. What we have seen in our company is that in areas like customer relationships and retail banking solutions, Microsoft Copilot works. With Microsoft Copilot, our company hasn't seen any business case related to our work. Microsoft Copilot is mostly for chatbots in CRM and other things, but that is not what my company wants. My company is waiting and hoping that we will see advanced features in Microsoft Copilot by next year. I am working with the basic capabilities of Microsoft Intune.
Intune's Endpoint Privilege Management's least privileged access doesn't affect our organization's attack surface since it is handled by a different platform named Symantec.
My company has not measured if Microsoft Intune has affected IT productivity in our organization, but I believe that it is something that we should do.
I would suggest those planning to implement Microsoft Intune in their company start with a pilot group and implement every aspect they want to implement with that group across different devices, ranging from Androids, iOS, Google, and everything else. In my company, when we did encryption, we found that Android already has an encryption feature, which is basically for Android, so we couldn't turn on the encryption feature. If we did turn on the encryption feature, we would lose information because it was already encrypted by Android.
I rate the tool a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at Infosys
Scalable with long-term viability and integrates well with other Microsoft products
Pros and Cons
- "The features I found most valuable in Intune are its user visibility and troubleshooting options."
- "Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
What is our primary use case?
I worked with Microsoft Intune in my level two support role. My tasks included license assignment and assisting users with configuration issues, especially in mobile device management for iOS and Android devices.
What is most valuable?
The features I found most valuable in Intune are its user visibility and troubleshooting options. With Intune, I can easily search for a user and see details about their devices and real-time activity. The advanced audit log is especially helpful for diagnosing login and communication issues. Another standout feature is Autopilot, which simplifies machine integration by automatically adding devices to the domain when they are logged in.
What needs improvement?
Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola. Additionally, there is a need for better support for Linux operating systems, as patch management for Linux is currently not managed by Intune, unlike for Windows devices.
For how long have I used the solution?
I have worked with Microsoft Intune for three years.
What do I think about the stability of the solution?
In terms of stability, Intune generally performs well, but there may be occasional bugs like the issue with Redmi devices. While bugs are addressed, the resolution process can be time-consuming.
What do I think about the scalability of the solution?
Intune is a scalable tool with long-term viability. I think it is likely to remain stable and relevant in the market for at least the next decade, even as competition evolves.
How are customer service and support?
I would rate the technical support team for Intune as a five out of ten. It could be improved a bit.
How would you rate customer service and support?
Neutral
How was the initial setup?
The implementation of Intune follows a structured process, starting with a change activity managed by a dedicated team. This involves creating a ServiceNow ticket detailing the implementation plan, rollback options, and involvement of various teams. After approval, testing is conducted, followed by deployment in a phased manner, typically at the beginning of the month to avoid interfering with critical month-end activities.
What's my experience with pricing, setup cost, and licensing?
In comparison to other vendors, Intune is reasonably priced because it offers a comprehensive package that includes email access, Outlook, Office, and OneDrive storage, with storage increasing based on the license. Other service providers may have limitations and additional storage charges, whereas Intune provides services within a single cost, making it attractive to many companies for its flexibility and included features.
What other advice do I have?
We used Microsoft Intune to solve problems, such as ensuring device security and compliance. For instance, some Redmi devices weren't meeting encryption requirements. We addressed this by enabling developer options on those devices, specifically, Redmi models 5 and above. We documented this solution for reference and future troubleshooting.
The most effective feature for managing and securing our mobile workforce is multifactor authentication. It adds an extra layer of security by requiring additional authentication steps when logging into devices. Additionally, conditional access policies allow us to set specific rules, such as blocking downloads or file transfers from personal devices to company resources, ensuring compliance with security policies.
It took about six months to start seeing the benefits of Intune deployment, especially regarding application deployment and user machine management.
Intune integration with other Microsoft products has strengthened our device management strategy by incorporating in-house applications like Outlook, Wi-Fi, and others. Additionally, it provides a mechanism similar to the Google Play Store for adding required applications internally, including Microsoft products like Dropbox, Google Chrome, and others.
Intune is deployed across various locations and departments within our organization. Licenses are allocated based on department and employee roles by our Office 365 team. Users are added to Active Directory groups, and ServiceNow automates configuration and support requests.
Intune requires regular maintenance, typically provided by the IT team or architects. Microsoft releases service updates approximately every three to four months, during which maintenance downtime may occur.
I would recommend Microsoft Intune to others, especially those working in the field of technology. Staying updated with new technologies is crucial, and Intune offers valuable features for device management and security. However, the decision to use Intune depends on individual needs and preferences, as well as company requirements.
Overall, I would give Microsoft Intune a seven out of ten. While it is a solid tool, there are other competitors in the market like AirWatch and BlackBerry UEM that offer similar functionalities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System and cyber security administration at Tankeenhr
Significantly reduced the risk of security breaches
Pros and Cons
- "The reporting and analytics features in Microsoft Intune have been a lifesaver."
- "While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
What is our primary use case?
With Intune, managing devices is a breeze. I use it to enforce security policies and seamlessly deploy applications to handle Windows 11 upgrades. It is like my one-stop shop for device management – no more manual headaches, just simple templates making my life easier. Plus, with Windows 10 support ending soon, Intune ensures a smooth transition to the latest and greatest without much hassle.
How has it helped my organization?
Overall, Intune has been a game-changer for our organization. It offers enhanced visibility, helping me identify and fix issues swiftly. Since implementing it, our security score has seen a noticeable improvement.
Intune gives me full visibility and control across all devices. For instance, if a device is slowing down, Intune alerts me, and I can proactively upgrade the hardware, like moving from HDD to SSD or M.2, ensuring optimal performance. It is like having eyes and control over the entire device landscape.
Intune has significantly reduced the risk of security breaches. With its robust security features and compliance monitoring, I can track and manage everything from emails to miscellaneous activities, ensuring a proactive stance against potential security threats.
The user experience of Intune is a perfect ten for me. It provides an incredibly helpful and seamless interface.
Intune has saved costs by preventing potential security threats. Restrictions on accessing miscellaneous websites have been invaluable in avoiding virus downloads and data loss.
What is most valuable?
The reporting and analytics features in Microsoft Intune have been a lifesaver. In the report section, I can quickly identify device issues, compliance problems, or deployment failures. It provides a clear overview, allowing me to take immediate action, whether it's redeployment or manual adjustments, keeping everything in check and running smoothly.
What needs improvement?
While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users.
For how long have I used the solution?
I have been using Microsoft Intune for three years.
What do I think about the stability of the solution?
The stability of Intune is impecable.
What do I think about the scalability of the solution?
I would rate the scalability of Intune as a ten out of ten. I have not had any issues with it.
How are customer service and support?
Technical support from Microsoft for Intune is top-notch, a solid ten. Whenever I have had issues and opened a ticket, they have been quick to respond within half an hour to two hours. The solutions provided are effective with detailed instructions and additional information.
How would you rate customer service and support?
Positive
How was the initial setup?
My deployment model for Intune is gradual and cautious. It is like navigating through a vast ocean, where I test on a few devices first, slowly deploying one thing at a time. I learned the hard way that rushing impacts users, so it is a step-by-step process, taking a month or two, testing, deploying, and making adjustments as needed. Patience is the key to Intune deployment.
Deploying Intune wasn't a walk in the park, but it wasn't overly complex either. I would say it is moderate—needing time, experience, and knowledge. Testing is crucial.
Microsoft takes care of updates and maintenance. I just need to stay on top of deploying new patches that come from vendors, ensuring our machines are up-to-date and secure.
What was our ROI?
The return on investment with Intune has been excellent. The increased productivity and control over machines justify the cost, giving a full value-for-money experience.
What other advice do I have?
We use Microsoft Intune to ensure security compliance mainly through our DLP project. It is our go-to for deploying new features and staying on top of security patches. Intune keeps us informed about vulnerabilities, making it easier for me to download and deploy updates across our infrastructure, ensuring a robust and secure system.
The standout features of Microsoft Intune for managing and securing our workforce are endpoint protection, streamlined deployment of applications, and easy handling of feature updates. Creating Intune policies is a breeze; for instance, deploying applications is just a matter of selecting them and letting Intune take care of the rest. It is a time-saving and efficient way to keep our systems secure and up-to-date.
The real game-changer in Microsoft Intune for our data security is the ability to create and enforce specific policies. I have set up two types: one within Intune and the other through GPO. The combination of both has been pivotal in ensuring robust security measures for our organization.
Having all endpoint and security tools in one place with Intune is quite valuable. It allows me to track device usage, block systems, and, if necessary, wipe company data for security purposes. The integration with OneDrive ensures seamless syncing and backup of user data, providing an added layer of protection. It is like having a control center that empowers me to respond swiftly to any security concerns.
For securing hybrid work and data protection, I set up Intune to handle encryption using tools like BitLocker. It provides an added layer of security, allowing me to manage BitLocker keys and make necessary changes for better control. This way, even in a hybrid work environment, I have visibility and control over data protection measures.
Intune's integration with Microsoft security has significantly bolstered our organization's security. From prompt security patches to timely machine restarts and access control, it covers a multitude of aspects, ensuring a robust and proactive security stance.
Using the Endpoint Privilege Management feature in Intune has been a productivity boost.
After deploying Intune, there was a shift in user freedom, but it was a positive change. I could restrict access, control network usage, and block certain applications, enhancing overall security. While some users may find it limiting, it aligns well with the organization's focus on security.
Intune must integrate with Microsoft 365 and Security. The synergy is powerful. For instance, in security, I identify vulnerabilities and know precisely what patches to deploy using Intune. It is like a seamless collaboration that streamlines the process.
Microsoft Intune's integration with other Microsoft tools has revolutionized my device management strategy. It is like a helping hand that makes everything easy and seamless. Over the past five to six years, it has become an essential and efficient part of my device management toolkit.
Microsoft Intune's integration with other Microsoft tools has revolutionized my device management strategy. It's like a helping hand that makes everything easy and seamless.
For new users, my advice is to take advantage of Microsoft's virtual training sessions and certifications. Sometimes, they offer free certifications, which can be beneficial for users, considering the investment companies make. The biggest lesson I have learned is the incredible control and flexibility Intune provides. From deploying and removing applications to blocking and deploying the OS, it gives complete control over the infrastructure, making it invaluable for users in the field.
Overall, I would rate Intune as a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros
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