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Technical Account Manager at a tech services company with 10,001+ employees
Real User
Integrates well, and reasonably priced , but it is lacks features and the support could be more responsive
Pros and Cons
  • "The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
  • "There should be more focus on mobile device security and integration."

How has it helped my organization?

If they are already using Office 365, or they use Microsoft Cloud Service for their office needs, and if they are looking to secure their endpoint devices. Microsoft Intune, in my opinion, would be a good fit for them.

If you are already a part of the Microsoft ecosystem, it's easy in terms of adoption.

What is most valuable?

The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution. 

You can manage your endpoint's security, as well as your antivirus. 

You can utilize Microsoft services to roll out updates to your Windows clients. 

The Microsoft ecosystem and integration with each other excites me.

Microsoft Intune is straightforward.

Microsoft leads the way in terms of the ease of use of its Windows management services. I would say that a large number of customers, roughly 60 to 80 percent of the industry median, are on Windows devices rather than Mac devices. 

Typically, which systems are used in the real world by their employees.

What needs improvement?

What it lacks in terms of content management, is the addition of a few more features. When it comes to new or updated devices, I believe Microsoft is still falling short. It lacks the features necessary to integrate these types of devices, such as handheld added devices, which are commonly used in the eCommerce industry. For example, RF guns are used for scanning. They are commonly used to scan eCommerce packages, which Microsoft Intune needs.

Intune is behind the game, but it has been catching up in terms of the capabilities and features that it now has to offer.

Mobile security needs to be improved.

There should be more focus on mobile device security and integration.

For how long have I used the solution?

I have been working with Microsoft Intune for three years.

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What do I think about the stability of the solution?

The stability of Microsoft Intune is good. I haven't seen many global outages. In terms of stability, Microsoft is the best at what it does.

What do I think about the scalability of the solution?

In terms of scalability, I believe Microsoft Intune is scalable, but it needs to add a lot more features in order to catch up with the competition.

How are customer service and support?

When you have a pressing issue, there is a lack of response. I believe Microsoft support needs to work on the response aspect.

The initial response and the time it takes to assign a particular engineer to work with the team to resolve the issue needs to improve.

How was the initial setup?

There are no challenges with the deployment of Microsoft Intune.

It's not much of a stretch to say that it's simple to integrate with third-party services. In terms of integration, Microsoft is good.

What's my experience with pricing, setup cost, and licensing?

Microsoft's licensing is more flexible and adaptive than its competitors. In Microsoft, you pay for whatever you use. In terms of services, it is more evenly distributed. You only need to pay for one license to get access to a suite of products. From your office to your endpoint, you are essentially managing your endpoint. Everything is combined into a single console. somewhat more flexible.

What other advice do I have?

I would rate Microsoft Intune a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Microsoft Intune Specialist at a tech vendor with 10,001+ employees
Real User
Manages diverse device environments efficiently with cloud performance
Pros and Cons
  • "Based on my experience, I would recommend Microsoft Intune to organizations looking for management of a large number of devices and enterprise environments."

    What is our primary use case?

    Based on my experience, I would recommend Microsoft Intune to organizations looking for management of a large number of devices and enterprise environments. 

    I would suggest Microsoft Intune because it is a better platform since it can handle Windows, iOS, and other Linux systems. If an organization is looking to manage only Apple devices, I would prefer Jamf, as it is one of the better tools for handling Apple devices.

    What is most valuable?

    I haven't had any limitations or performance issues with Microsoft Intune since it has been a cloud-based tool. We haven't experienced many issues with performance as it is always up and running.

    What needs improvement?

    In my additional experience with Microsoft Intune, although it is a cloud environment, it still has some flaws. Microsoft might be aware that it cannot handle much load capacity, such as multiple deployments at the same time. While these deployments are possible, there will be some load balancing issues. The load handling experiences slow network fluctuations.

    What other advice do I have?

    Thank you for the opportunity to provide feedback about Microsoft Intune. On a scale of one to ten, I rate Microsoft Intune eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    reviewer1130781 - PeerSpot reviewer
    Head IT Engineering at a financial services firm with 501-1,000 employees
    Real User
    Helpful for security, visibility, and productivity
    Pros and Cons
    • "It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources."
    • "It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch."

    What is our primary use case?

    We have policies that need to be enforced regarding mobile devices accessing email and the corporate intranet. We have defined them in Intune so that the devices are not able to connect to the resources that they are not supposed to connect. This is the main use case for which we are using Intune.

    How has it helped my organization?

    It helps with security because everybody is not cautious. For security, it is quite useful. It has had a positive impact on the organization. We have zero tolerance for cybercrime. We do not want any threat to our systems. Intune has reduced the number of security issues. It helps to ensure that the devices are compliant and can connect. It also helps with some tracking.

    We understand that as an organization, we are not supposed to interfere with users' personal data. We are able to use Intune to segregate the applications. It controls what they are allowed to see on the bank network.

    We have three different categories of staff, and we are able to create and enforce policies based on each category.

    We have an overview of the devices in terms of security compliance and from where they are connecting with our network. We can also do root cause analysis when there is any issue. It also helps prevent data loss. If a user is doing something against the policy, it can inform the user.

    We have good visibility over mobile devices and workstations. If we have any problem, we know where it is coming from.

    Intune has helped with productivity. Before Intune, we were not able to give access to some remote workers because we were not able to check exactly what kind of devices they were using. We had a limited number of people who could work from home. With Intune, we are able to check the devices to allow them. If they cannot finish their work in the office, they can continue from home.

    What is most valuable?

    It has helped with compliance. It has helped to ensure that devices comply with the organization's policy. If they are not compliant and secure, they cannot access the resources.

    What needs improvement?

    It would be good if, in addition to the minimal patching and compliance, we could also use Intune for application deployment. For instance, if a device is not patched, Intune should have the ability to push not only a Microsoft patch but also other patches, such as a browser patch.

    For how long have I used the solution?

    I have been using Intune for six years.

    What do I think about the stability of the solution?

    It does not have any problem.

    What do I think about the scalability of the solution?

    It is scalable.

    Which solution did I use previously and why did I switch?

    We were not using any similar solution previously.

    How was the initial setup?

    We have it on a public cloud. We have Microsoft 365. 

    It is not difficult to maintain because it is in the cloud. It is important for us that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices.

    What about the implementation team?

    We had a Microsoft partner for some configuration and training. We did not have any issues.

    What was our ROI?

    We have seen a positive return on investment, but it is hard to quantify the ROI and put a value on it. As a bank, we must protect our data, and the cost of losing the data is very high.

    Which other solutions did I evaluate?

    We did not evaluate other options.

    What other advice do I have?

    I would recommend it to others. I would rate Intune a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Solution Specialist FWP at PT. SoftwareOne Indonesia
    Real User
    A cloud-based mobile device management solution with a good conditional access feature
    Pros and Cons
    • "I like that we can implement conditional access."
    • "It would be better if they can reduce the cost of the license."

    What is our primary use case?

    I work for Mastersystem Infotama who is a Microsoft partner. I am an engineer, and I deploy Microsoft Intune in several companies. Our customers use Intune for their mobile device management. We also use Intune to protect devices accessing the application's corporate data. First, you must be compliant with the same criteria. If users connect with the corporate IP address, they only connect with username and password. But if they connect from a coffee shop IP address or IP addresses that aren't corporate, they will have to engage in multi-factor authentication.

    What is most valuable?

    I like that we can implement conditional access. Microsoft has conditional access for mobile device management, and we can categorize it as a corporate application or a personal application. We can protect it so users cannot copy from the corporate application to the personal application, but users can copy from the personal application to the corporate application. 

    We can also make one file with different permission for different people. The name of the feature is Microsoft Azure Information Protection. We can configure it to help the user work from home. They can download the file, and they can operate this file in another place, but the corporate organization still protects it. 

    We can also protect user access from a mobile phone. They cannot save the file to internal storage for the mobile phone. They only can save the file to OneDrive or SharePoint drive.

    What needs improvement?

    It would be better if Microsoft can reduce the cost of the license. as we know the Intune device subscription is licensed per device at a cost of $2 a month. but for the best to enhanced security and feature we must added add-on license or buy/upgrade to bundling license such as M365E5.

    What do I think about the stability of the solution?

    Microsoft Intune is a core product, and it's very stable

    What do I think about the scalability of the solution?

    Scalability is good. It can adopt Android and iOS and manage macOS. We couldn't support macOS two years ago, but now we can.

    How are customer service and technical support?

    Technical support is good. We get help from Microsoft support. For Microsoft Intune, if we buy the license, we can get support for free. We can create tickets for the problems. We can also report the problem in the Microsoft portal.

    How was the initial setup?

    Microsoft Intune is essentially software as a service for mobile device management. To configure Microsoft Intune, we only have to register the domain name and register the DNS. We can log in to enroll the device with Microsoft Intune. After we register the DNS and the domain name, we configure the policies. All policies like user access and permissions. After that, the admin can send the license to every user.

    The configuration takes one to five days. But it takes a long time to educate the users on how they can use it. This is because some things change after we implement Intune. Users may complain that they can't do what they did before, but it's better from a security perspective.

    Microsoft will maintain it. The customer only maintains the policy and the license.

    What's my experience with pricing, setup cost, and licensing?

    The price could be better. Microsoft Intune pricing is based on the number of users. Every user license is for 15 devices. consists of 5 devices for PC (Windows or Mac), 5 tablets, and 5 mobile phones (Android and iOS). 

    My customers already know and use Microsoft, so they adopted Intune. They use Office 365 for secure collaboration between organizations. Microsoft is the preferred choice and has user confidence to work together securely.

    Which other solutions did I evaluate?

    MobileIron has two types of licenses. One is a SaaS-based model, and they provide support, and the other is a license for the on-premise solution. Microsoft Intune offers only a cloud solution.

    What other advice do I have?

    If a customer already uses a Microsoft solution like Microsoft Office, or an email solution like Microsoft Exchange, it's better to use Microsoft Intune. But if they want an on-premise solution, they can choose another solution like  Mobile Iron or Airwatch solution.

    On a scale from one to ten, I would give Microsoft Intune a nine.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer2315526 - PeerSpot reviewer
    Enterprise architect at a retailer with 10,001+ employees
    Real User
    Helps to manage the Microsoft apps on company-owned devices
    Pros and Cons
    • "The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally."
    • "Microsoft Intune needs to improve the initial login process."

    What is our primary use case?

    We use the solution to manage the Microsoft apps on company-owned devices. 

    How has it helped my organization?

    The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally. 

    What is most valuable?

    Microsoft Intune's most valuable feature is easy management. It also keeps our devices secure. 

    What needs improvement?

    Microsoft Intune needs to improve the initial login process.

    For how long have I used the solution?

    I have been working with the product for two years. 

    What do I think about the stability of the solution?

    Microsoft Intune's stability is good.

    What was our ROI?

    We have seen ROI with the tool's use. 

    What other advice do I have?

    We don't have to worry about security after deploying Microsoft Intune. We can manage the security of our data and apps on the devices by using a single authentication mode. I will use it again if I have to make a choice. I rate the product an eight out of ten. You need to consider user experience when making the choice. 

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1278762 - PeerSpot reviewer
    Director at a consultancy with 11-50 employees
    Real User
    Very scalable and integrates well with other Microsoft solutions
    Pros and Cons
    • "Mobile device management is most valuable."
    • "We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."

    What is our primary use case?

    Mobile device management is the main thing for which we are using it. My role is to review the implementation.

    What is most valuable?

    Mobile device management is most valuable.

    What needs improvement?

    We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better.

    For how long have I used the solution?

    I've been using this solution for three and a half years.

    What do I think about the stability of the solution?

    It's stable. I'd rate it an eight out of ten in terms of stability.

    What do I think about the scalability of the solution?

    It's very scalable. I'd rate it a ten out of ten in terms of scalability.

    It was deployed for an environment with multiple locations. There are about 500 end users. Our clients are mostly small-sized organizations.

    How are customer service and support?

    I'd rate the previous vendor with which we had the contract a ten out of ten. We now have a new vendor. They haven't yet started.

    Which solution did I use previously and why did I switch?

    We used BlackBerry. We switched because that was getting outdated, and it didn't have all the features that Intune has. Intune is continuously being improved because of the cloud service.

    How was the initial setup?

    I reviewed its implementation. It was straightforward. There were some technical difficulties in getting it started, but after we resolved them, it was easy. There were some architectural issues we had to resolve because we had legacy architecture.

    What about the implementation team?

    It was a consultancy service that was provided by us. There were about five people involved. One was a specialist; one was an architect. There were two different engineers having different specialties, and there was a project manager.

    We have an engineer who works on the maintenance. There is a team of two engineers to manage Intune as well as Office 365.

    Which other solutions did I evaluate?

    There were quite a few, but this was the main solution that we looked at because Microsoft solutions integrate well with other Microsoft solutions.

    What other advice do I have?

    I'd advise getting rid of legacy stuff. You need to go to the new architecture and new OS. The infrastructure should be matching for the Intune implementation. Otherwise, you will have a problem. That's what we faced. We had to upgrade all our operating systems.

    Overall, I'd rate Intune an eight out of ten.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
    Saurabh Dosar - PeerSpot reviewer
    Presales Manager at Cloud4C Services
    Real User
    Top 20
    Good dashboards and good performance with decent technical support
    Pros and Cons
    • "This product works very well for companies already using the full Microsoft suite."
    • "The initial setup is a little bit complex."

    What is our primary use case?

    It helps me to safeguard my identities in terms of conditional access. If a person is using it from outside the office, there would be MFAs that are mandatory. However, the moment they're inside the office, they're probably not using it. There are MDM features, which are my corporate-owned devices. It can be used for MA features and for BYOD scenarios. I have tested it on VPN certification authentication and it works in those areas as well. 

    What is most valuable?

    The dashboard is good.

    We find the solution to be mostly stable.

    The scalability is good.

    We've largely been happy with technical support.

    This product works very well for companies already using the full Microsoft suite. 

    What needs improvement?

    There could be some more security without compromising productivity. They could provide some advisories that alert you as to whether the device is secure or not. They need to be able to show us if there is something malicious happening or not. It would be really nice to have something there that could protect us from malicious activities or ransomware. 

    I'd like more reports and KPIs available. We'd like these to be visible so users can be assured their devices are secure. 

    The initial setup is a little bit complex.

    For how long have I used the solution?

    I've pretty much used the solution since its inception. I've used it from 2012 onwards. However, since 2015, it rapidly began changing the nature of its utilization. I've used it for the last five or six years under this new utilization.

    What do I think about the stability of the solution?

    There is always a noise when you are going to manage any endpoint devices, and noise is definitely there with this solution. However, I would estimate it is 70% to 80% is stable. You have to manage it, have to face daily operational issues, which we are doing.

    What do I think about the scalability of the solution?

    If a company needs to scale the solution, it can do so. It's cloud-based, which makes it easy to expand as needed.

    How are customer service and support?

    We've used technical support in the past. We have given them feedback. They are good. They keep improving and adding. They keep giving more insights around it. I really like the approach overall that they have.

    Which solution did I use previously and why did I switch?

    I am familiar with a similar IBM-based product. If you have a Microsoft-based suite, InTune makes more sense, however, if a company uses something else - such as Google - IBM may be more suited. 

    How was the initial setup?

    At an enterprise level, it is always a complex initial setup. However, with the cloud, if you use that and you start from scratch, it would be pretty simple plug-and-play. That said, the moment the data comes in from the enterprise, there are complexities as there's only one system you are going to have to handle multiple devices and users from 300 to 30,000 to 300,000. It depends on how you are going to handle it.

    For per device, it is not much work to set up the solution as there are only one or two apps that need to be installed. For policy conservation and many other things, you require some time to think about what needs to be done. You usually, for example, create the profile, which takes a month's time - or a month and a half.

    You do not need much of a team technical team for the deployment. You just require a couple of experts - at least one or two - who have a good understanding.  We have around ten people involved in active management of it, and that includes a 24/7 support team to help manage different devices.

    What about the implementation team?

    We are able to implement the solution for our clients. 

    What's my experience with pricing, setup cost, and licensing?

    There is a per-user-based license and that is a licensing mechanism. You can pay yearly or monthly.

    What other advice do I have?

    I'm a user and a consultant. I deploy this solution for clients and migrate to it.

    If a client is using a lot of Microsoft, it's a great product to have. It integrates really, really well with everything. However, if a company has a non-Microsoft suite, I wouldn't suggest this as an option. Google and IBM also have suites that might have better solutions that would work for non-Microsoft users.

    I'd rate the solution at an eight out of ten overall. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Global Endpoint Manager at a manufacturing company with 10,001+ employees
    Real User
    Integrates well with other enterprise systems, is perfect for a Microsoft environment, and allows for increased usage
    Pros and Cons
    • "It works well if you have a Microsoft environment."
    • "The solution requires Mac support."

    What is our primary use case?

    Effectively, we are using Microsoft Endpoint Manager, which is a mix of Intune and CCM. I'm not sure if there's a specific category for that.

    We are using it mainly for the office workers, for the regular laptops. On top of that, we got our fairly specialized devices on our factories, such as the tag down Zebra Scanners, the RealWear glasses - the augmented reality ones and the kiosks as well. Those are the main use cases.

    What is most valuable?

    The solution offers very good integration with broader enterprise systems.

    The scaling seems to be okay.

    It works well if you have a Microsoft environment.

    The solution allows companies to capitalize on costs, especially if they are a Microsoft shop.

    What needs improvement?

    The product needs better management support, for sure, especially between non-Microsoft applications. It would be good, for example, to have some Chrome OS support.

    The solution requires baselines within the web console. That's something that is missing. 

    They need better delegation capabilities in the reporting.

    The solution requires Mac support.

    For how long have I used the solution?

    We've used the solution for about two years at this point. 

    What do I think about the stability of the solution?

    Recently, the scalability seems not to be very good. There are minor incidents appearing quite frequently. Besides that, from an overall standpoint, compared to Workspace ONE, it's much more stable.

    What do I think about the scalability of the solution?

    The solution is scalable.

    We have about 70,000 users on it.

    We are using this solution extensively. We use it for daily routines. It's one of our core services. It's used by our end-users.

    We are increasing it. We are willing to extend it in the near future.

    How are customer service and support?

    We are not satisfied with technical support. Some improvements might be required.

    Which solution did I use previously and why did I switch?

    We did previously use VMware. We tried mainly to reduce some costs. This product seems to come as a part of a bundle, which slightly reduces costs. Also, VMware had plenty of functionalities that were not necessarily fitting into our landscape. We were not able to capitalize on the cost of the process. They didn't have any great integrations with broader enterprise systems.

    How was the initial setup?

    The initial setup was quite straightforward.

    We do not need much staff for the maintenance of the solution. It's pretty low maintenance.

    What about the implementation team?

    Our team handled the setup. Our internet team did it. We didn't need any integrators or consultants. 

    What's my experience with pricing, setup cost, and licensing?

    We have a broader enterprise agreement which is set up as a four-year period.

    In terms of extra costs, there may be some infrastructure costs, especially for the on-premise part of the solution.

    What other advice do I have?

    I'm a service manager right now.  I'm a little bit within the scope of the consultant versus the advisor.

    We're using the latest version of the solution.

    Potential new users need to strongly assess their needs. If they are already on Microsoft stack, they shouldn't look for any other solution than that. If their daily usage or utilization or needs are varied and they have a variety of devices, not necessarily based on Windows or other standard platforms, they might consider a different solution, especially if they need Chromebook support.

    I'd rate the solution at a seven out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: May 2025
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.