We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.
CEO at GTS CloudSolution GmbH
Used to manage apps, device and application management, and enroll security policies
Pros and Cons
- "The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature."
- "The solution's app deployment needs to be improved."
What is our primary use case?
What is most valuable?
The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.
What needs improvement?
The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.
The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.
For how long have I used the solution?
I have been using Microsoft Intune for two years.
Buyer's Guide
Microsoft Intune
June 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
What do I think about the stability of the solution?
Microsoft Intune is a stable solution.
What do I think about the scalability of the solution?
Microsoft Intune is a scalable solution.
How are customer service and support?
My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.
I rate the solution’s technical support a five or six out of ten.
Which solution did I use previously and why did I switch?
I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.
How was the initial setup?
Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.
What other advice do I have?
We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.
The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.
I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.
We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.
I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.
Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.
Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cybersecurity Administrator at a consultancy with self employed
I like how the solution deploys the policies and makes them customizable
Pros and Cons
- "I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
- "Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days."
What is our primary use case?
We use Intune as the MDM platform, and we used to deploy some products connected to Intune.
How has it helped my organization?
Intune has improved productivity somewhat by connecting the AD with Microsoft Defender and the MDM because we can identify the Internet server. That's the main application or port over which we can manage our infrastructure. It streamlines device management.
What is most valuable?
I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it.
You can connect Defender for Endpoint to Intune and assign the client to start porting detections and alerts, creating a little security operations center. The integration is easy but tricky for someone who doesn't know how to use it. Once you learn to use it, it's a powerful tool that can condense most of your administrative tasks into one place
Integration with Microsoft 365 and security is critical if you have a Microsoft infrastructure. You want all the tools to be connected and exchanging data so that when you make a change or deploy something, you can make an informed decision and log the errors. You can avoid having different types of configurations and strengthen your policies.
We've been using what they call conditional access in which we set up policies and apply them based on certain conditions and attributes. For example, you can apply some policies to company-owned devices and a different set of policies to devices for personal use.
What needs improvement?
Sometimes, it takes time to synchronize the policies between the portal and the devices, you don't have a way to estimate how long it will take to deploy. You have some kind of gray area, where it can deploy in 30 minutes or three days.
For how long have I used the solution?
I have two years of experience with Intune
How are customer service and support?
I rate Microsoft support nine out of 10. When we raise a ticket, they respond with a solution or guidance on how to fix the problem within 24 hours.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used VMware Workspace ONE and one other MDM. Based on my experience, I think Intune is the most robust because of how easily it can integrate with the other Microsoft tools. You won't need to deal with the process of connecting the Active Directory to Intune. Once you have your account with a subscription and a license, it will connect automatically, and you won't have a big problem with it.
What's my experience with pricing, setup cost, and licensing?
Microsoft offers a license that lets you access all the tools. Purchasing that license will probably be the most cost-effective if you plan to implement a Microsoft-oriented infrastructure. It's cheaper than purchasing all the products separately.
What other advice do I have?
I rate Microsoft Intune eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Intune
June 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,838 professionals have used our research since 2012.
Consultant at Infosys
Scalable with long-term viability and integrates well with other Microsoft products
Pros and Cons
- "The features I found most valuable in Intune are its user visibility and troubleshooting options."
- "Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."
What is our primary use case?
I worked with Microsoft Intune in my level two support role. My tasks included license assignment and assisting users with configuration issues, especially in mobile device management for iOS and Android devices.
What is most valuable?
The features I found most valuable in Intune are its user visibility and troubleshooting options. With Intune, I can easily search for a user and see details about their devices and real-time activity. The advanced audit log is especially helpful for diagnosing login and communication issues. Another standout feature is Autopilot, which simplifies machine integration by automatically adding devices to the domain when they are logged in.
What needs improvement?
Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola. Additionally, there is a need for better support for Linux operating systems, as patch management for Linux is currently not managed by Intune, unlike for Windows devices.
For how long have I used the solution?
I have worked with Microsoft Intune for three years.
What do I think about the stability of the solution?
In terms of stability, Intune generally performs well, but there may be occasional bugs like the issue with Redmi devices. While bugs are addressed, the resolution process can be time-consuming.
What do I think about the scalability of the solution?
Intune is a scalable tool with long-term viability. I think it is likely to remain stable and relevant in the market for at least the next decade, even as competition evolves.
How are customer service and support?
I would rate the technical support team for Intune as a five out of ten. It could be improved a bit.
How would you rate customer service and support?
Neutral
How was the initial setup?
The implementation of Intune follows a structured process, starting with a change activity managed by a dedicated team. This involves creating a ServiceNow ticket detailing the implementation plan, rollback options, and involvement of various teams. After approval, testing is conducted, followed by deployment in a phased manner, typically at the beginning of the month to avoid interfering with critical month-end activities.
What's my experience with pricing, setup cost, and licensing?
In comparison to other vendors, Intune is reasonably priced because it offers a comprehensive package that includes email access, Outlook, Office, and OneDrive storage, with storage increasing based on the license. Other service providers may have limitations and additional storage charges, whereas Intune provides services within a single cost, making it attractive to many companies for its flexibility and included features.
What other advice do I have?
We used Microsoft Intune to solve problems, such as ensuring device security and compliance. For instance, some Redmi devices weren't meeting encryption requirements. We addressed this by enabling developer options on those devices, specifically, Redmi models 5 and above. We documented this solution for reference and future troubleshooting.
The most effective feature for managing and securing our mobile workforce is multifactor authentication. It adds an extra layer of security by requiring additional authentication steps when logging into devices. Additionally, conditional access policies allow us to set specific rules, such as blocking downloads or file transfers from personal devices to company resources, ensuring compliance with security policies.
It took about six months to start seeing the benefits of Intune deployment, especially regarding application deployment and user machine management.
Intune integration with other Microsoft products has strengthened our device management strategy by incorporating in-house applications like Outlook, Wi-Fi, and others. Additionally, it provides a mechanism similar to the Google Play Store for adding required applications internally, including Microsoft products like Dropbox, Google Chrome, and others.
Intune is deployed across various locations and departments within our organization. Licenses are allocated based on department and employee roles by our Office 365 team. Users are added to Active Directory groups, and ServiceNow automates configuration and support requests.
Intune requires regular maintenance, typically provided by the IT team or architects. Microsoft releases service updates approximately every three to four months, during which maintenance downtime may occur.
I would recommend Microsoft Intune to others, especially those working in the field of technology. Staying updated with new technologies is crucial, and Intune offers valuable features for device management and security. However, the decision to use Intune depends on individual needs and preferences, as well as company requirements.
Overall, I would give Microsoft Intune a seven out of ten. While it is a solid tool, there are other competitors in the market like AirWatch and BlackBerry UEM that offer similar functionalities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of ICT division at a energy/utilities company with 201-500 employees
Helps us save time, is user-friendly, and enforces strong security policies.
Pros and Cons
- "We can securely manage both company-owned devices and personal devices enrolled in our BYOD program."
- "Intune does not provide real-time visibility."
What is our primary use case?
We use Microsoft Intune for managing mobile devices. We considered purchasing another solution but ultimately decided to leverage the tools already available within our Microsoft product portfolio.
Microsoft Intune helps us achieve better predictability and a more secure mobile device environment.
How has it helped my organization?
Intune consolidates all our endpoint management tools into a single platform. This simplifies our software footprint. We began with mobile devices and are now expanding to personal computers and beyond. While the process may seem ongoing, it reflects the continuous growth of our endpoint management needs.
Intune is user-friendly. Supporting users doesn't require a huge effort. We've even created a self-service portal and instructions to help them install and manage their devices independently. We centrally manage policies and other configurations. This approach eliminates the need for users to bring their devices to service for initial setup, even for mobile devices. It's all about centralized management. When we provide company devices, everything is managed in one place with consistent policies. Software updates are also streamlined. Compared to older Microsoft tools, Intune offers a significant improvement. Updating software and maintaining the system is much easier with Intune.
Our overall security posture is good. We have implemented all of Microsoft's recommended security baselines. As a result, we use Microsoft Defender for Endpoint to protect both our desktops and mobile devices.
Overall, Microsoft Intune has positively impacted productivity within our organization. Several routine tasks that previously required manual intervention are now automated. This includes administrative functions, monitoring processes for functionality, and even interacting with processes that previously demanded significant manual effort.
By integrating Azure Active Directory Conditional Access with Microsoft Intune, we achieved full visibility of our devices, even when disconnected from the company network. This enhanced security posture is particularly beneficial for our remote workforce.
What is most valuable?
We can securely manage both company-owned devices and personal devices enrolled in our BYOD program. Intune allows us to create different profiles with varying security settings. This enables us to enforce strong security policies while maintaining flexibility. In case of a compromised device, Intune allows us to remotely wipe it, ensuring our data remains secure.
What needs improvement?
Intune does not provide real-time visibility. Since it's an online tool, it can take a few hours for the records to update.
For how long have I used the solution?
I have been using Microsoft Intune for two years.
What do I think about the stability of the solution?
Microsoft Intune is stable.
What was our ROI?
Intune reduces the number of people needed for routine tasks, freeing them up for higher-value projects. This reallocation of resources delivers a clear return on investment.
What's my experience with pricing, setup cost, and licensing?
Our enterprise agreement includes Microsoft Intune at no additional cost. To add advanced endpoint protection, we need a separate, but relatively inexpensive plan. This makes it a much more cost-effective solution compared to buying these capabilities as separate products.
Which other solutions did I evaluate?
We considered other mobile device management solutions, such as Davenport and a VMware product, but ultimately chose to stay with Intune due to its rapid development pace.
What other advice do I have?
I would rate Microsoft Intune 8 out of 10. Microsoft Intune excels in environments with standardized devices, but organizations with a mix of models and devices may require significant manual configuration to ensure functionality.
In the past, I wouldn't have recommended Intune. However, with its integration into the Microsoft product line, it has become a valuable tool for any organization's IT portfolio.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
VMware Administrator at Ingram Micro Saudi Arabia
Windows updates are quick and easy, but client policy updates are difficult
Pros and Cons
- "It is user-friendly, and the performance is also good. It is a convenient product"
- "Sometimes, updating a client policy is very difficult. This needs to be improved."
What is our primary use case?
We are using it for software deployment. I am able to push any software within minutes. For example, if I want to install Google Chrome for all the users, I can push Google Chrome through Microsoft Intune. Within five to ten minutes, all the users will have Google Chrome.
We also use it for device management. We can easily register a device. It is very easy. It is helpful for BYOD.
How has it helped my organization?
I am happy with Microsoft Intune because Windows updates are easy. There is no need for SCCM. You can push an update, and wherever a system is available, it gets updated. Windows updates are very easy with Microsoft Intune. For Windows systems, endpoint management is very easy with Microsoft Intune as compared to other technologies.
What is most valuable?
It is user-friendly, and the performance is also good. It is a convenient product.
What needs improvement?
Sometimes, updating a client policy is very difficult. This needs to be improved.
Their support also needs improvement.
For how long have I used the solution?
I have been using Microsoft Intune for about three years.
How are customer service and support?
It is very difficult to get support from Microsoft. They are not able to troubleshoot some of the issues. They have support, but it is very difficult to get support.
Which solution did I use previously and why did I switch?
We were using the SCCM server. It is a Microsoft product.
How was the initial setup?
It is easy. It is not difficult.
What's my experience with pricing, setup cost, and licensing?
It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better.
What other advice do I have?
I would recommend Microsoft Intune. It is a good product.
I would rate Microsoft Intune a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security, Risk and Compliance Officer at a tech services company with 11-50 employees
Offers robust data protection by securing endpoints, including endpoint encryption, remote wiping, and disabling features
Pros and Cons
- "We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good."
- "In future releases, I would like to see better integration with Apple products."
What is our primary use case?
It is good data protection - protecting your endpoints, information on those endpoints, and information stored centrally in Office 365. It focuses on endpoint protection, configuration, and visibility.
You need to know what you have and where it is before you can consider protection. As an MDM umbrella covering all mobile devices, we can instantly see across all of them and centrally manage policies.
How has it helped my organization?
The most obvious example of improvement is full hard drive encryption. You want all your endpoints encrypted, and if a device is lost or stolen, you want to be able to wipe it remotely or disable it remotely. MDM allows all of these features.
We can ensure all devices are encrypted, check instantly and get reports, reset them, wipe them, or block them remotely at any time from anywhere in the world. These are powerful and crucial tools for incident management and data and information governance. You need to be able to protect what you need to protect.
It's very powerful for onboarding employees. It's also powerful for integrating other software applications or pushing out solutions. For example, we use Intune, or sometimes MDM, to ensure all our computers have CrowdStrike installed. MDM automates the installation process, and we get reports confirming its success.
We can also use it to push out other important security software and see any unauthorized software present on the machines. Although we primarily use CrowdStrike for that purpose. CrowdStrike can scan every computer, identify potential threats, and prevent the installation of unauthorized software in the first place.
So, MDM is great for integration in terms of onboarding new staff remotely and securely. It confirms the computer matches all our policies and flags any non-compliance issues. Based on compliance, we can even stop non-compliant devices from connecting to our network through conditional access policies. It's all very automated within Office 365. It integrates everything together, by design.
What is most valuable?
It's excellent. Top-class product.
Fundamentally, MDM is the ability to centrally manage all of our endpoints in terms of the policies applied to them, along with all the actions we can perform on the devices themselves.
We need to harmonize policies across all machines, update them in real time, and get reports. So, all endpoints constantly communicate with Intune, allowing us to view, disable, restart, and push new policies at any moment. It's this centralized control over a distributed network of endpoints that's crucial.
Because our endpoints were remote-first, not centrally located, how else would you manage a large network of computers scattered across individual homes? An MDM solution is the only way. That's why it's so valuable.
We can manage and standardize security across your environment, identify problems, receive alerts, and so on. That's its purpose, and that's also why it's so good.
The reporting is excellent. You can draw what information you want in the reports. So, that's also excellent. I would rate the rating capabilities a ten out of ten as well.
What needs improvement?
It's hard to point to an area of improvement because, like most Microsoft cloud services, they're constantly evolving and adapting. Keeping up with the changes can be more challenging than finding features that are missing.
The only thing to consider is complexity. Think about Excel. It can do everything imaginable, but it's not necessarily the easiest software to use. You need to know how to use it.
Similarly, while Intune might have all the functions you need, finding or configuring them can be difficult, especially for new users. The key is user experience, making essential features easier to find. It's easy to get lost in the complexity.
However, I've never found a crucial function missing in Intune. It just can be challenging to navigate sometimes. They're always working on making it more user-friendly, but it's a difficult task for something so complex. So, improving user experience would be my suggestion for improvement.
In future releases, I would like to see better integration with Apple products. While they integrate reasonably well already, it's never quite as seamless or up-to-date as it is with Windows. That would be helpful because many companies have a mix of devices. So, better integration with macOS.
For how long have I used the solution?
I have been working with this product since the beginning, forever.
When I joined the company, everything was already in Office 365. No physical network, and no domain controller. All devices are connected by the internet, not a physical office network.
What do I think about the stability of the solution?
I've never had any issues with stability. I'd rate it a nine out of ten because I rarely give anything a perfect ten. But it's very stable. I haven't experienced any stability issues.
What do I think about the scalability of the solution?
It's perfectly scalable. I'd rate the scalability a ten out of ten.
There are around 200 end users using it in my company.
How are customer service and support?
The customer service and support are excellent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use a family of products. We don't want to put all our eggs in one basket. For example, we use software from other providers for security awareness training, phishing protection, and so on.
However, as a Microsoft Gold Partner, we're heavily integrated with Office 365, Microsoft Defender for Security Center, and everything that goes along with Azure and Office. We essentially have a suite of different tools depending on the specific need.
For our Endpoint Detection and Response (EDR) or physical endpoint security on laptops, we also use CrowdStrike. Our approach involves leveraging different options depending on their strengths.
Some vendors like CrowdStrike claim they can do everything, but we prefer specialization. We want different providers to handle different aspects of our security.
We have Microsoft Defender, which provides access to threat intelligence and also offers endpoint protection. While Defender is a competitor to CrowdStrike, we avoid using its endpoint protection functionality to maintain our distributed security approach. However, we utilize Microsoft Intune for Mobile Device Management (MDM).
And through Intune, we can push out policies that enforce specific security standards on all our computers, such as encryption.
We leverage it for managing device security policies. Additionally, all our devices access Office 365.
We use Microsoft security features within Office 365, SharePoint, and OneDrive.
How was the initial setup?
As with everything in IT, once you reach a certain level of complexity, which Intune does, the rule is: everything is easy when you know how, and everything is difficult when you don't.
Especially with something as complex as MDM, if you don't know everything, it can be very difficult. But if you do, it can be easy. So, it depends. There are very few people who know absolutely everything.
So, there is a difficulty there, but once you know how to do it, it's easy. Like user experience is not necessarily intuitive.
What's my experience with pricing, setup cost, and licensing?
The pricing is not cheap, especially with inflation. They've had to increase their prices. It's not excessive, but alright. So, it's reasonable, but it would be better if it were lower.
Which other solutions did I evaluate?
In my experience, it would be difficult to find a competitor. It's kind of the gold standard because it's Microsoft dealing with Windows. They have an inherent advantage.
If a third-party vendor tries to offer a competing MDM solution, they're always a bit behind the curve. They don't have first access to all updates or the roadmap for future developments. There's always an element of catching up.
On the other hand, Microsoft can bake these changes into the product as they make them. So, on that basis, it's quite simply the best.
What other advice do I have?
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PH IT Manager at Primal Cloud PH
Reasonable price, well-integrated with Windows, and helpful for compliance
Pros and Cons
- "The policy and compliance monitoring of devices and the software deployment are most valuable."
- "They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part."
What is our primary use case?
We typically use Intune when we have workstations that we want to manage, but we do not want to connect to our legacy Active Directory. We use a combination of Intune and Azure Active Directory.
How has it helped my organization?
Intune is able to put together compliance and safety checks for our endpoint devices, but it is one of the protection or security solutions. We need to use other solutions as well to completely manage the security, such as Microsoft Defender or a third-party endpoint antivirus solution. Intune definitely helps with protection, but you need to make sure that you have your endpoint security software installed. Intune provides good visibility into which devices comply with your company standards and which ones do not.
Intune more or less provides full endpoint visibility and IT control across device platforms. It simplifies my work because it is easy to view which devices are compliant and which ones are not. All you have to do is establish or configure your company's device policies, and then from there, you make sure that you assign those policies to users. Intune is able to gather information about who is compliant and who is not. It saves time on security management and administration. The administrator does not have to go through all of the company devices deployed throughout the organization. It definitely saves time.
Users have a better experience because they do not have to do anything on their end. Everything is pretty much handled at the back. When they sign in to their computers, Intune kicks in, and they do not have to do anything for software deployment. It just takes a few minutes for the software on their devices to download. All the software is deployed by Intune based on their profile. It takes a few minutes. The users are happy with it because they are able to proceed to work without having to call the IT help desk to get assistance. For security and management, such as updating machines, they have control over when they can do the restart. They appreciate that their machine is being updated and looked after by the IT group. They see that policies are made personal, and they are able to seamlessly download the updates on computers.
Users' access to the company data through personal devices became more secure. It helps to segregate data from their personal devices or applications.
Intune has improved productivity. It has probably reduced the risk of security breaches by 20%. It cannot completely mitigate possible breaches in the company, but it improves the security posture for the devices being used by the users. A significant percentage of breaches rely on the users and user behavior.
It helps us save costs, but I do not have any data. Security breaches cost a lot, and if it is able to mitigate a security breach, we have saved the cost of that breach.
What is most valuable?
The policy and compliance monitoring of devices and the software deployment are most valuable.
We have a bird's eye view of what is happening on the endpoint.
What needs improvement?
They should improve its compatibility with other operating systems such as iOS and Linux. It supports Linux but they still need to work on the iOS part.
For how long have I used the solution?
I have been using Intune since 2019.
Which solution did I use previously and why did I switch?
I have not worked with any other solution recently.
How was the initial setup?
It is easy.
What was our ROI?
We have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
It is reasonable for the features it has.
What other advice do I have?
If you are just running Windows, it is very good. It is tightly integrated with Windows. Microsoft gives Windows users quite an experience. If you decide to deploy it for Windows, it allows you to take away the old Active Directory, and just rely on Azure AD. All of the policies and other configurable items are in there to manage security on your local machines. Of course, there are some caveats between the two, but security-wise and endpoint management-wise, it takes care of Windows from authentication and onboarding to software deployment and updates. I have very good experience using Intune with my Windows machines, but for other OS, it still needs to be improved.
I would rate Intune an eight out of ten. It lacks features for managing operating systems other than Windows.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
CTO at a tech services company with 1-10 employees
Centralizes device information and software installations
Pros and Cons
- "The most valuable feature of Intune is the central dashboard for compliance and policy management."
- "Enhancements for managing MacOS more comprehensively would be beneficial."
What is our primary use case?
I use Intune to control and protect my laptop. It keeps things secure, manages apps, and ensures everything follows the rules. Overall, I am quite satisfied with it.
How has it helped my organization?
Intune has positively impacted IT productivity in our organization. It centralizes device information and software installations, allowing us to quickly identify and address vulnerabilities. For example, we can easily find all vulnerable devices and take prompt actions to secure them by patching vulnerabilities in software.
Intune has contributed to reducing the risk of security breaches in our organization. When we identify vulnerabilities, Intune allows us to quickly quarantine and patch them, minimizing the potential for security threats.
What is most valuable?
The most valuable feature of Intune is the central dashboard for compliance and policy management. It is also handy for asset management and it covers all the basics we need right now.
What needs improvement?
There is room for improvement, particularly on the Apple side. Enhancements for managing MacOS more comprehensively would be beneficial. While it is good, there are still features missing compared to the management capabilities we have for other operating systems.
For how long have I used the solution?
I have been using Microsoft Intune for three years.
What do I think about the stability of the solution?
Overall, the product has been stable.
What do I think about the scalability of the solution?
I would rate the scalability of Intune as a nine out of ten. I'm sure that with better Mac OS support, it could be a perfect ten. In our company, three admins manage around 1,000 devices using Intune.
How are customer service and support?
We don't rely on technical support extensively, but when needed, Microsoft provides satisfactory assistance. I would rate their support at an eight out of ten. Improvements could be made in response speed and overall competence, but as long as they maintain good technology support, it is sufficient for our needs.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We work with various Microsoft products, including Office 365 Enterprise licenses, Azure, and numerous other licenses and services. Our setup involves multiple tenants and subscriptions, covering a wide range of Microsoft offerings.
How was the initial setup?
I was involved in some areas of the deployment, and it was quite straightforward, especially on the client side where we handled it internally. Rolling it out to nearly 1,0000 computers took some time, just under a year. We managed it with a team of three people.
What's my experience with pricing, setup cost, and licensing?
The pricing for Intune is competitive.
What other advice do I have?
Intune does a good job handling Microsoft tools, but not everything is in one place. We have used Microsoft products for ten years, and while Intune does its job well, it doesn't bring all our endpoint and security tools together. It is part of the picture, but not the whole thing.
Intune provides complete visibility and control across various device platforms, which is crucial for me, as it ensures effective IT management. Intune significantly helps our IT operations by giving a clear view of the overall status of the laptops and endpoints we currently use. The user experience of Intune is good.
Intune plays a role in securing hybrid work, but it is more about configuration. Microsoft Defender handles the security aspects, and while Intune shows the steps, it doesn't secure the environment on its own.
The cost savings from Intune in our organization are significant, potentially in the tens of thousands, depending on the severity of security incidents.
Using Intune has allowed us to consolidate vendors as we no longer require third-party MDM software, enabling us to stick with the same vendor.
The consolidation of vendors, primarily through using Intune, has positively impacted our security posture. It allows us to view the overall status in one centralized place. The consolidation didn't affect licensing costs; there was no change.
Intune has become increasingly important in our cloud journey. Integrating Intune capabilities with Microsoft 365 for both cloud and on-premises-managed devices is valuable. We use it regularly, and while it is hard to quantify its exact impact, it plays a significant role in our operations.
Overall, I would rate Microsoft Intune as a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technology\Cloud Architect | IT Infrastructure Security & Compliance at IDFC FIRST Bank
Allows us to ensure that all devices are authenticated , but is limited on Mac devices
Pros and Cons
- "Autopilot is the most valuable feature."
- "Microsoft Intune's support for Mac devices is lacking and could be improved."
What is our primary use case?
We use the solution for information and protection. The solution identifies anything that can be exploited.
How has it helped my organization?
Microsoft Intune allows us to ensure that all devices are authenticated and that they use policies to prevent people from logging in and accessing unauthorized resources.
What is most valuable?
Autopilot is the most valuable feature.
What needs improvement?
Unlike VMware Workspace ONE, which provides system configuration and endpoint management, Microsoft Intune is not a standalone application. This is a limitation of Microsoft Intune because it does not provide all the information we need or the application details of the devices connected.
Microsoft Intune's support for Mac devices is lacking and could be improved.
For how long have I used the solution?
I have been using Microsoft Intune for seven years.
What do I think about the stability of the solution?
With our number of users, Microsoft Intune is stable.
What do I think about the scalability of the solution?
Microsoft Intune is currently able to meet our requirements, but as we expand in the future, we may need to consider other options. 20 percent of our employees are using Microsoft Intune.
How are customer service and support?
The technical support is slow at responding.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup was somewhat complex. We encountered some issues with the security group, which prevented us from enrolling some of the devices. Our strategy was to onboard all the new users first. The deployment involved around eight people.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
Microsoft Intune is included in the E5 license at no additional cost.
Which other solutions did I evaluate?
We evaluated VMware Workspace ONE but ultimately decided to use Microsoft Intune because we already had a Microsoft E5 license.
What other advice do I have?
I give Microsoft Intune a seven out of ten.
We have not required any maintenance as of now.
I recommend Microsoft Intune.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Supervisor at Cybalink Solutions
It can lock and remotely wipe devices when a user loses them
Pros and Cons
- "Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
- "It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."
What is our primary use case?
We primarily use Intune for compliance monitoring and managing mobile devices. Once we fully integrate the entire Asian region, the solution will cover between 500 and 800 users in our company.
How has it helped my organization?
Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely.
What is most valuable?
The most valuable feature is Intune's ability to lock and remotely wipe devices when a user loses them. We can prevent any unauthorized access.
What needs improvement?
It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect.
For how long have I used the solution?
We haven't started using Intune yet, but I've been evaluating the solution for the last three months. We're still waiting for our primary tenant to be provisioned.
What do I think about the stability of the solution?
I rate Microsoft Intune's stability a nine out of ten. The Microsoft platform has been mostly stable aside from a global Outlook outage during our test period.
What do I think about the scalability of the solution?
I rate Microsoft Intune's scalability a ten out of ten.
Which solution did I use previously and why did I switch?
We used the MDM included with Google Workspace, but we transitioned to Microsoft because we were unhappy with the platform. Managing files and data wasn't intuitive, so it didn't meet the needs of our growing company. Most of my users complained about losing data while using Google Workspace. Unlike SharePoint, Google Workspace doesn't sync automatically so that you can work remotely offline.
SharePoint saves all your work locally and updates it when you connect. It's easier to use and a better platform overall. Google Workspace is a good platform, but it can't keep up with our growth.
How was the initial setup?
I rate Intune a nine out of ten for ease of setup. I have a lot of experience with Microsoft, so it was straightforward. We have a hybrid environment with an on-prem 2019 Windows Server and Google Workspace. We're slowly transitioning from Google Workspace to Microsoft 365 and shifting from an on-prem Windows Server to a hybrid environment on Azure.
Our deployment is still in progress, but it's expected to take six months. The deployment includes not only our Philippines office but also branch locations throughout Asia.
We started by evaluating the solution to see how user-friendly and compatible it was with our organization. Next, we created a training program with the help of the partner and vendor to introduce our users to the Microsoft platform. From there, we are face-to-face training in each country. The deployment team consists of eight people from our company and three from the vendor.
What's my experience with pricing, setup cost, and licensing?
I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall.
What other advice do I have?
I rate Microsoft Intune a nine out of ten. I give high marks to Intune for scalability, ease of use, and simplicity of management. The transition from Google to Microsoft has been seamless. There is room for improvement. For example, I would like it to be more adaptable to non-Microsoft operating systems, such as Android and iOS. I would give it a 10 out of 10 if it offered the same functionality on iOS and Android that Windows users have.
My advice to potential users is to evaluate the platform while trying to understand your company's needs and how it fits into the larger picture.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros
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