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Paulo Cury - PeerSpot reviewer
IT Infrastructure Superintendent at a tech services company with 51-200 employees
Real User
Top 20
Feb 2, 2024
Offers a seamless user experience with full visibility that helps reduce security risks
Pros and Cons
  • "The ability to block and erase remote devices is valuable to us, especially when those devices are lost."
  • "I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."

What is our primary use case?

We use Microsoft Intune to secure and control our notebooks and mobile devices.

Intune is deployed as SaaS.

How has it helped my organization?

Microsoft Intune has been instrumental in helping facilitate remote work.

Microsoft Intune brings our endpoint and security management tools into one place.

Microsoft Intune provides full visibility and IT control across our device platforms.

The Microsoft Intune user experience is seamless. The users are not affected by the control we have over the devices.

Enforcing privilege access using the privilege management feature allows us to quickly address the user's service requests.

Microsoft Intune has helped reduce the risk of security breaches. This control over our devices reduces the attack surface and makes them more secure.

Microsoft Intune has helped consolidate our vendors making it easier to administer control.

Intune suite's ability to integrate with Microsoft 365 and Microsoft Security for all managed devices is important and makes managing them easier.  

What is most valuable?

The policies restricting non-corporate devices on our network and the installation of unauthorized apps are the most effective for managing and securing devices.

The ability to block and erase remote devices is valuable to us, especially when those devices are lost.

What needs improvement?

I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices.

Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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For how long have I used the solution?

I have been using Microsoft Intune for almost two years.

What do I think about the stability of the solution?

Microsoft Intune is stable. I have not encountered any issues.

What do I think about the scalability of the solution?

Microsoft Intune is scalable. We are planning to increase the size of our company within the next 12 months.

How are customer service and support?

I have contacted Microsoft support once because we primarily use one of their local partners for support.

How would you rate customer service and support?

Positive

How was the initial setup?

One infrastructure analyst completed the deployment.

What about the implementation team?

We used a Microsoft partner to help with the initial deployment.

What's my experience with pricing, setup cost, and licensing?

On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five.

Which other solutions did I evaluate?

We evaluated a solution from Blackberry but did not like it because it was not as intuitive and the configuration was antiquated. Microsoft Intune was also less expensive.

What other advice do I have?

I would rate Microsoft Intune nine out of ten.

We have only 100 users. It is easy for us to administrate this number of devices.

A junior-level infrastructure analyst manages the solution.

Before implementing Microsoft Intune make sure to have a good plan and become familiar with all the solution's features.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1564530 - PeerSpot reviewer
CTO at a tech services company with 1-10 employees
Real User
Jan 15, 2024
Centralizes device information and software installations
Pros and Cons
  • "The most valuable feature of Intune is the central dashboard for compliance and policy management."
  • "Enhancements for managing MacOS more comprehensively would be beneficial."

What is our primary use case?

I use Intune to control and protect my laptop. It keeps things secure, manages apps, and ensures everything follows the rules. Overall, I am quite satisfied with it.

How has it helped my organization?

Intune has positively impacted IT productivity in our organization. It centralizes device information and software installations, allowing us to quickly identify and address vulnerabilities. For example, we can easily find all vulnerable devices and take prompt actions to secure them by patching vulnerabilities in software.

Intune has contributed to reducing the risk of security breaches in our organization. When we identify vulnerabilities, Intune allows us to quickly quarantine and patch them, minimizing the potential for security threats.

What is most valuable?

The most valuable feature of Intune is the central dashboard for compliance and policy management. It is also handy for asset management and it covers all the basics we need right now.

What needs improvement?

There is room for improvement, particularly on the Apple side. Enhancements for managing MacOS more comprehensively would be beneficial. While it is good, there are still features missing compared to the management capabilities we have for other operating systems.

For how long have I used the solution?

I have been using Microsoft Intune for three years.

What do I think about the stability of the solution?

Overall, the product has been stable.

What do I think about the scalability of the solution?

I would rate the scalability of Intune as a nine out of ten. I'm sure that with better Mac OS support, it could be a perfect ten. In our company, three admins manage around 1,000 devices using Intune.

How are customer service and support?

We don't rely on technical support extensively, but when needed, Microsoft provides satisfactory assistance. I would rate their support at an eight out of ten. Improvements could be made in response speed and overall competence, but as long as they maintain good technology support, it is sufficient for our needs.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We work with various Microsoft products, including Office 365 Enterprise licenses, Azure, and numerous other licenses and services. Our setup involves multiple tenants and subscriptions, covering a wide range of Microsoft offerings.

How was the initial setup?

I was involved in some areas of the deployment, and it was quite straightforward, especially on the client side where we handled it internally. Rolling it out to nearly 1,0000 computers took some time, just under a year. We managed it with a team of three people.

What's my experience with pricing, setup cost, and licensing?

The pricing for Intune is competitive.

What other advice do I have?

Intune does a good job handling Microsoft tools, but not everything is in one place. We have used Microsoft products for ten years, and while Intune does its job well, it doesn't bring all our endpoint and security tools together. It is part of the picture, but not the whole thing.

Intune provides complete visibility and control across various device platforms, which is crucial for me, as it ensures effective IT management. Intune significantly helps our IT operations by giving a clear view of the overall status of the laptops and endpoints we currently use. The user experience of Intune is good.

Intune plays a role in securing hybrid work, but it is more about configuration. Microsoft Defender handles the security aspects, and while Intune shows the steps, it doesn't secure the environment on its own.

The cost savings from Intune in our organization are significant, potentially in the tens of thousands, depending on the severity of security incidents.

Using Intune has allowed us to consolidate vendors as we no longer require third-party MDM software, enabling us to stick with the same vendor.

The consolidation of vendors, primarily through using Intune, has positively impacted our security posture. It allows us to view the overall status in one centralized place. The consolidation didn't affect licensing costs; there was no change.

Intune has become increasingly important in our cloud journey. Integrating Intune capabilities with Microsoft 365 for both cloud and on-premises-managed devices is valuable. We use it regularly, and while it is hard to quantify its exact impact, it plays a significant role in our operations.

Overall, I would rate Microsoft Intune as a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
Qayoum Shapyade. - PeerSpot reviewer
Technology\Cloud Architect | IT Infrastructure Security & Compliance at a financial services firm with 10,001+ employees
Real User
Oct 3, 2023
Allows us to ensure that all devices are authenticated , but is limited on Mac devices
Pros and Cons
  • "Autopilot is the most valuable feature."
  • "Microsoft Intune's support for Mac devices is lacking and could be improved."

What is our primary use case?

We use the solution for information and protection. The solution identifies anything that can be exploited.

How has it helped my organization?

Microsoft Intune allows us to ensure that all devices are authenticated and that they use policies to prevent people from logging in and accessing unauthorized resources.

What is most valuable?

Autopilot is the most valuable feature.

What needs improvement?

Unlike VMware Workspace ONE, which provides system configuration and endpoint management, Microsoft Intune is not a standalone application. This is a limitation of Microsoft Intune because it does not provide all the information we need or the application details of the devices connected.

Microsoft Intune's support for Mac devices is lacking and could be improved.

For how long have I used the solution?

I have been using Microsoft Intune for seven years.

What do I think about the stability of the solution?

With our number of users, Microsoft Intune is stable.

What do I think about the scalability of the solution?

Microsoft Intune is currently able to meet our requirements, but as we expand in the future, we may need to consider other options. 20 percent of our employees are using Microsoft Intune.

How are customer service and support?

The technical support is slow at responding.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was somewhat complex. We encountered some issues with the security group, which prevented us from enrolling some of the devices. Our strategy was to onboard all the new users first. The deployment involved around eight people.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is included in the E5 license at no additional cost.

Which other solutions did I evaluate?

We evaluated VMware Workspace ONE but ultimately decided to use Microsoft Intune because we already had a Microsoft E5 license.

What other advice do I have?

I give Microsoft Intune a seven out of ten.

We have not required any maintenance as of now.

I recommend Microsoft Intune.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Information Technology Supervisor at a outsourcing company with 51-200 employees
Real User
Aug 4, 2023
It can lock and remotely wipe devices when a user loses them
Pros and Cons
  • "Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely."
  • "It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect."

What is our primary use case?

We primarily use Intune for compliance monitoring and managing mobile devices. Once we fully integrate the entire Asian region, the solution will cover between 500 and 800 users in our company. 

How has it helped my organization?

Intune provides full visibility into all active mobile device users. If their devices are noncompliant with our security policies, I have the flexibility to update them remotely. 

What is most valuable?

The most valuable feature is Intune's ability to lock and remotely wipe devices when a user loses them. We can prevent any unauthorized access.

What needs improvement?

It would help if administrators could pinpoint the exact location of a stolen device to help law enforcement retrieve it and apprehend the suspect.

For how long have I used the solution?

We haven't started using Intune yet, but I've been evaluating the solution for the last three months. We're still waiting for our primary tenant to be provisioned.

What do I think about the stability of the solution?

I rate Microsoft Intune's stability a nine out of ten. The Microsoft platform has been mostly stable aside from a global Outlook outage during our test period. 

What do I think about the scalability of the solution?

I rate Microsoft Intune's scalability a ten out of ten.

Which solution did I use previously and why did I switch?

We used the MDM included with Google Workspace, but we transitioned to Microsoft because we were unhappy with the platform. Managing files and data wasn't intuitive, so it didn't meet the needs of our growing company. Most of my users complained about losing data while using Google Workspace. Unlike SharePoint, Google Workspace doesn't sync automatically so that you can work remotely offline.

SharePoint saves all your work locally and updates it when you connect. It's easier to use and a better platform overall. Google Workspace is a good platform, but it can't keep up with our growth.

How was the initial setup?

I rate Intune a nine out of ten for ease of setup. I have a lot of experience with Microsoft, so it was straightforward. We have a hybrid environment with an on-prem 2019 Windows Server and Google Workspace. We're slowly transitioning from Google Workspace to Microsoft 365 and shifting from an on-prem Windows Server to a hybrid environment on Azure.

Our deployment is still in progress, but it's expected to take six months. The deployment includes not only our Philippines office but also branch locations throughout Asia. 

We started by evaluating the solution to see how user-friendly and compatible it was with our organization. Next, we created a training program with the help of the partner and vendor to introduce our users to the Microsoft platform. From there, we are face-to-face training in each country. The deployment team consists of eight people from our company and three from the vendor. 

What's my experience with pricing, setup cost, and licensing?

I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall. 

What other advice do I have?

I rate Microsoft Intune a nine out of ten. I give high marks to Intune for scalability, ease of use, and simplicity of management. The transition from Google to Microsoft has been seamless. There is room for improvement. For example, I would like it to be more adaptable to non-Microsoft operating systems, such as Android and iOS. I would give it a 10 out of 10 if it offered the same functionality on iOS and Android that Windows users have. 

My advice to potential users is to evaluate the platform while trying to understand your company's needs and how it fits into the larger picture. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chief Digitalization Executive at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Apr 5, 2023
Helped us significantly increase our security posture, but is expensive
Pros and Cons
  • "The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application."
  • "Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug."

What is our primary use case?

The primary use case is to safeguard the company's data. My management wanted to categorize the applications and ensure privacy and security in terms of corporate applications versus personal applications on corporate devices. We began to prioritize B objectives in 2013 and 2014, which is why it is essential for the organization to prioritize its categorization. To accomplish all of these objectives, we embarked on a successful journey.

How has it helped my organization?

Since Microsoft Intune has provisioned data, application, and device security, it helped us significantly increase our security posture.

We restricted certain geographical locations with which we are not doing business, which minimized risk, and Microsoft Intune's conditional access feature helped secure our environment from a recent hacking attack originating from a specific country.

The conditional access feature in conjunction with Microsoft Endpoint Manager is a fantastic combination.

What is most valuable?

The device profiling which uses the official Outlook email enabled us to control the screenshot feature and prevent copying outside of the organization's application. This is really helpful in controlling data breaches.

What needs improvement?

Microsoft needs to enhance device-level security, as sometimes when using Microsoft Intune, the device's operating system becomes stuck and requires a full uninstall to remove the Intune bug.

The price of the solution has room for improvement.

For how long have I used the solution?

I have been using the solution for almost ten years.

What do I think about the stability of the solution?

The solution is extremely stable.

What do I think about the scalability of the solution?

The solution is scalable. We have 300 end users in our organization.

How are customer service and support?

Prior to the COVID pandemic, the technical support was excellent, but since then there has been a marked decline in the quality of support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used VMware Workspace ONE which is a very good solution and in some areas better than Intune, and Cisco Meraki Systems Manager. We switched to Microsoft Intune because of the better integration with Microsoft products.

How was the initial setup?

The initial setup is a bit complex. Initially, we deployed for the executives of the organization. We deployed Microsoft Intune for one hundred users in the first year. After receiving positive feedback, we expanded our model and provided security for all the major executive users of our organization, protecting their data, devices, and applications. We had two administrators and six service desk screen engineers deploy the solution. In addition, our two administrators were verifying the policies and implemented the solutions on end users' devices.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

Microsoft Intune is a very good solution and in time I am sure we will see a good return on investment.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is expensive.

What other advice do I have?

I give the solution a seven out of ten.

There is no external maintenance, but at the device level, we must adhere to Microsoft's patches and policies and keep our devices up-to-date with the latest patches. The company portal may not allow for older versions, so we must ensure that the solution is kept up-to-date.

Microsoft Intune is a very good solution and when compared to VMware Workspace ONE, it is a strong competitor. I would not call it the topmost or leading product in this domain, however, with Microsoft's progress, I'm sure it will be a leader in a few years. On the Microsoft side, they may need to improve their support system and build releases of the solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2348067 - PeerSpot reviewer
Modern Workplace & Systems Engineer at a tech services company with 11-50 employees
Real User
Top 5
Feb 27, 2024
The graphical interface makes it easier to configure and deploy devices
Pros and Cons
  • "Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
  • "Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time."

What is our primary use case?

Intune is our primary tool for managing our devices, including security profiles, confirmation profiles, applications, deployment, updates, etc. It manages all of our workstations but not the servers. It helps us manage and monitor devices, but we use Microsoft Defender for threat discovery and things like that. It's all within the E5 license. We also manage Android and iOS devices. 

How has it helped my organization?

Previously, they were using SCCM. It's an on-prem server, so you must maintain, update, and secure it. With Intune, you don't have to manage anything. Everything is available through a console on the web, so I think it's way better.  Enrollment and deployment are easy. 

Intune helps us protect data on the end-user computers, but we need another solution for the servers that Intune does not cover. However, we group computers and the endpoints with the security panel and connect them to Microsoft Defender. Everything reported in Defender can be customized in the Intune security section, like the security rules, local rules, firewall rules, exclusions, etc. 

Intune reduces the risk of security breaches because we follow some well-known security baselines that we translate into configuration and security profiles and apply at large. It's helpful for pushing out security stuff.

What is most valuable?

Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices. 

What needs improvement?

Intune has some limitations when it comes to application updates for third-party applications. You can schedule an update, but when it's a package setup, you need to supercede and replace it each time.  

For how long have I used the solution?

I have used Intune for three years.

What do I think about the stability of the solution?

I rate Intune nine out of ten for stability. 

What do I think about the scalability of the solution?

I rate Intune eight out of ten for scalability.

Which solution did I use previously and why did I switch?

I previously used Microsoft SCCM. 

How was the initial setup?

Intune is all on the cloud. I wasn't there when they migrated. 

What was our ROI?

I would say Intune is totally worth what we pay for it because you can customize and do everything related to the configuration, security policies, monitoring, etc. 

What's my experience with pricing, setup cost, and licensing?

 Intune is included in the Microsoft E5 license.

What other advice do I have?

I rate Microsoft Intune eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2329188 - PeerSpot reviewer
Chief Information Security Officer at a comms service provider with 11-50 employees
Real User
Jan 11, 2024
Helps reduce risk of breaches by making sure devices are patched, but granularity could be better
Pros and Cons
  • "While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier."
  • "It's the granularity: 'Is your firewall on? Is BitLocker on?' It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar."

What is our primary use case?

We use it for device compliance and posture, application control, and we use it for integration with our corporate devices.

How has it helped my organization?

It brings all of our endpoint and security management tools into one place and makes life a little bit easier. We're a Microsoft partner, and it integrates well and works quite well. We're also a Cisco partner, and it works well with Secure Endpoint and our existing Zscaler product.

Similarly, when it comes to our organization's security, it makes life easy.

Intune also helps reduce the risk of security breaches because we're making sure devices are patched and that firewalls are enabled. And that helps our organization save on costs.

What is most valuable?

While I don't think you can ever have full visibility and control, Intune certainly allows us to see the applications being used and tells us if things like Windows patches aren't applied to machines. It does a good job. That visibility makes life a little easier.

The user experience with Intune is pretty good, the same as with all Microsoft products, really. Once you're used to one, you can use all of them.

And it's not too bad for securing hybrid work and protecting data on company and BYO devices. As I said, we're using it in conjunction with our Zscaler deployment, so that obviously helps.

What needs improvement?

Some of the security posture limitations are not brilliant; they're not ideal, but they're not causing us a problem at the moment. It's the granularity: "Is your firewall on? Is BitLocker on?" It's not amazing granularity. But I've looked into other products, like Duo, and they're all similar.

For how long have I used the solution?

I have been using Intune for four or five years.

Which solution did I use previously and why did I switch?

We worked with Cisco network monitoring, using Cisco ASA with RSA deployment. It had its issues. It wasn't very user-friendly. If a device wasn't posture-compliant, for example, it wouldn't explain to the user what they needed to do. There was also a bit of limitation with the operation alongside things like antivirus software. It didn't work very well with Sophos and other applications.

What other advice do I have?

Overall, Intune is not bad. It's okay.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer2315082 - PeerSpot reviewer
IT Systems Admin at a government with 10,001+ employees
Real User
Dec 14, 2023
A cost-effective solid solution that helps to manage devices
Pros and Cons
  • "The tool's most valuable feature is Autopilot."
  • "I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."

What is our primary use case?

We are replacing AirWatch MDM with the product so that we can manage our devices. Eventually, we plan to migrate from SCCM, Windows, and Mac to the Microsoft Intune environment. It will help different departments to manage devices from one place. 

How has it helped my organization?

Microsoft Intune helps us lock and open iPads easily. 

What is most valuable?

The tool's most valuable feature is Autopilot. 

What needs improvement?

I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam. 

For how long have I used the solution?

I have been working with the product for a year. 

What do I think about the stability of the solution?

Microsoft Intune's stability and uptime are good. 

How are customer service and support?

Microsoft Intune has a lot of documentation. Its support is also good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used AirWatch before Microsoft Intune. We switched because of cost and customer care issues. We are currently in an SCCM environment. 

How was the initial setup?

The solution's deployment is both complex and intuitive. 

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune's pricing is reasonable. 

Which other solutions did I evaluate?

We chose the product because it was cost-effective and easy to integrate with our system. 

What other advice do I have?

We are working with a Microsoft partner to improve our environment's security. It helps us condense our profile into one instead of three. 

We expect time and money savings in the long run since it is a cost-effective solution. We are Microsoft partners. It integrates everything into one platform, which helps us save time since we don't have to jump from one platform to another. 

I rate the product a seven. It is a good product with good capabilities. It is a solid solution that is easy to work with. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.