Microsoft Intune Reviews

We use Intune for device management, including policy management, application deployment, and patching.

Intune helps us evaluate and manage devices remotely. The solution enabled us to increase the security posture on all devices using compliance policies and configuration profiles. It took us a while to roll these things out because users were uncomfortable with the changes, so many pushed back on any limits to their freedom of access. 

After a couple of months, everyone realized that we were trying to ensure all their devices were working as effectively and efficiently as possible. It took us about three to four months before we began realizing the full benefits of Intune. 

Intune's most valuable features are the device, compliance, and configuration policies.

One area for improvement is app deployment. Another is the Windows update rollout. If you're rolling out an object to a device that's offline, Intune stops trying to reach this device after it sits idle for a bit. We are forced to find a workaround that could help manage that.

We have used Intune for about two years now.

Intune is stable. 

Intune is scalable. 

I rate Intune support a 10 out of 10. They're responsive.

Positive

Setting up Intune wasn't straightforward. It took us about three or four months. We did a test phase and rollout then collected feedback. Based on that feedback, we did another test phase and rollout. Initially, we did it in-house, but we got stuck, so we reached out to Intune support. 

It would be easier with one person, but the person doing the deployment needs to work with various teams, like cybersecurity, infrastructure, and IT.

We have seen a return. Using Intune, we've effectively ensured all our devices are compliant based on our own redefined compliance policies. It is also highly efficient.

Intune is inexpensive. It also comes bundled in some Office 365 licenses, so you can choose to purchase it separately or as a package. 

I have used Manage Engine, SolarWinds, and Desktop Central. We switched to Intune when we realized it was a full-fledged MDM that covers mobile devices, desktops, and other pieces. The other solutions had more RMM features for device management but fewer MDM features. Intune was a better fit for our requirements,

I rate Microsoft Intune a 10 out of 10. Intune is an excellent solution if you're a technical person. Be careful with macOS enrollment, which still needs a lot of improvement.

Generally, the top three uses are operating system deployments, software updates and patching, and software deployments to endpoints.

If you're a small shop, a two-person organization, yet you have many endpoints, five to 10,000, you can easily manage them. You can manage the masses with one person part-time and it's a good automation tool that takes away the need for multiple folks to do a lot of things in the environment like software deployments or patch management. It's very good at automating those functions.

The reporting aspect is very nice. It's got about 450 canned reports in it. They're easily customizable. You can get really good granular reports for inventory, patch management, status, and everything. It's very good at reporting.

It's not hard to set up. It's easy to manage.

Third-party patching and other solutions integrate with Endpoint Manager. From that perspective, there's no deficiency. 

The UI is good. You can filter things out so that you'll only see things that are pertinent to your function. 

It's really matured and improved over the years by assimilating competing products. There are a lot of things that used to be better than Endpoint Manager or not available in Endpoint Manager that were absorbed or purchased and placed into this product. From a deficiency perspective, I can't recall coming across anything substantial. I'm trying to think of a weakness. I compared it to Ivanti. From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward.

You can modernize the UI a little bit, however, change for a sake of change isn't always a good thing.

I've been using the solution for 25 years. It used to be called SCCM.

The solution is very stable.

The scalability is great.

The largest user base I've ever supported, for example, was a headquarters and they had 220,000 endpoints. In contrast, small colleges and educations may only have 500 users, so they can get by with a single server hosting everything. SQL and everything can be one server.

For us, the solution is extensively used.

If you're looking forward to deficiency, I'd say that the Endpoint Manager support at the lower levels is poor. As you go higher and you get like a more engineering level, then you're fine, however, the early stages of support are not the best.

I've worked with Ivanti and LANdesk and other tools.

I've used Endpoint Manager every day. I'm currently using it. I've been using it for 25 years. However, there are other ones like BigFix, which I've rarely used. I've used LANdesk a few times. And people would try to use LANdesk to avoid the expensive Endpoint Manager, however, at the end of the day, it costs them more in time to use the LANdesk solution. Ivanti is a competitor, however, they're cobbled together with Shavlik, for patch management they've got Altiris. They bought Altiris and Altiris has been passed around like a cheap hoe from Symantec to Intel, to everybody.

Altiris was actually developed to support Endpoint Manager and provide asset management. At the time, Endpoint Manager didn't have good asset management, so they actually worked with Altiris, only to find out that Altiris was actively taking Microsoft customers. Microsoft booted them to the curb and they haven't done well since. That was back probably in the late nineties that they did that. Endpoint Manager has been around the longest, it's survived, it's matured and it's the top dog in general.

Complexity-wise, it's not hard to set up. It's just a lot of small steps, such as making sure the firewall ports are open and certain things are in place, and all the perquisites are taken care of, as the wizard, the installation wizard for Endpoint Manager, is pretty straightforward. As long as you have SQL and some other features turned on to support the different functions of Endpoint Manager, you're fine. You'll need WSS or you'll need WSS for patching and you'll need SQL reporting services for the reporting portion of it. All those small things. The more lights you turn on, the more configuration you have to do.

The deployment itself took me four hours end to end, to put all the prerequisites in, however, understanding, of course, may take a while for someone new. I've done this now for over 25 years. For me, it's pretty straightforward and I have, a lot of these things PowerShell scripted so it works very well. You can create a PowerShell script and set the whole thing up from Powershell, which is what I've done.

Maintenance requirements are low. Since it lives on SQL, if you put a SQL maintenance plan in place, it's pretty much, it's very healthy, it's very stable.

We've seen an ROI. It enables you to pair down the resources necessary for configuration management. You don't need a large shop to maintain your environment. If you want to develop it, if you want to create new images all the time and that sort of thing, then you're going to need to staff yourself accordingly, however, not necessarily to support Endpoint Manager, just to develop those and payloads that it delivers.

I'm a partner. I'm using the most up-to-date version of the solution.

While the solution was on-prem initially, now it's converted to more of a hybrid. They have co-management so you can manage on-prem and cloud together.

I'd rate the solution nine out of ten.

We use it for the rollout of Windows and Apple devices to our users.

Its direct integration with all the other products that we have from Microsoft is valuable. We're using the E5 license, and we have a whole wealth of different products available. It just makes it easier to have everything from one provider. 

One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy.

There are some elements where the integration isn't finalized. So, for some of the things, you use the user interface, meaning the administrative website, and for some of the things, you have to use PowerShell to make changes, and it's not quite clear why you have to do things at one point this way and at the other point that way. If they could improve that a little bit more, it would be a good thing.

Other than that, functionality-wise, it, more or less, serves our purpose. I'm not really sure what I would wish more at the moment.

I have been using this solution for over a year.

It is stable 99% of the time. There are some problems with Microsoft in terms of outages, but overall, the solution is very stable.

It is very easy to scale. It is basically adding additional licenses. It requires adding additional domain names and things like that and maybe adjusting a couple of security groups, but other than that, it's really easy to scale up or down.

We have only 120 users in 44 companies. A few of them have financial, accounting, or legal backgrounds. We are not an engineering company; we are a service company. We are a shared service center catering to the needs of more than 44 other companies. That's our business. We are a managed service provider to all these companies.

Its documentation is quite okay, and if not, if you Google things, you would find almost everything. 

We had four, five issues over the last year, and we had to contact them. They were actually quite swift at solving problems. So, overall, we are happy.

It was easier than expected. We did the full deployment for 44 companies and about 120 users in about three months.

ROI is very high at the end. We were using a full data center before with three racks built up with about 30 host systems and 220 virtual servers that we operate in, and by just switching to Microsoft 365, we could get rid of all of them. It made our life easier in terms of support and maintenance. We have saved the costs for all the hardware that we had and all the hassle that we had when parts were broken.

If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair.

We looked at the Sophos solution as well. We are a Sophos partner, but it was easier to deal directly with the Microsoft solution primarily because of the rules management and the Microsoft groups and the security groups that we use. We use rule-based access, and we have access packages so that users can elevate their rights with an approval process in the back.

I would rate it an eight out of 10.

We are using it to protect our devices. We are using it for protecting our corporate data on the phone and for GDPR compliance. 

We are using its latest version.

It is helpful for protecting our corporate data on the phone. In the event a phone is stolen, we can remotely wipe the phone or destroy the data on it.

It also helps us with our GDPR compliance. We also have the GDPR module on the cloud that links to all the endpoints, laptops, mobile phones, and tablets. So, we can also remotely protect the data on the phones, wherever they are.

Intune makes it possible for us to reach all the endpoints and have them protected at all times. We have what is called Defender now, but it used to be called Advanced Threat Protection.

The ability to manage devices with different sets of policies is most valuable.

We haven't really gone through all the features of Intune. We are just discovering them. Every day, we see a new feature that we want to apply, but what will be great for Intune is to be able to deploy apps in a simple fashion. We should be able to easily install various apps on the Windows platform, iOS, and Android. Currently, we have to write some scripts. It's not as straightforward as we would like it to be. It should be simplified so that we can do it just with three clicks—next, next, finish—without needing to write a script.

I have been using this solution for about six years.

So far, it has been good because what we tend to do is get high-end phones with lots of processing power, RAM, and storage. That way, its capacity is never an issue.

It is scalable. It is a multi-user license, and because there are templates for policies, it's easy to just assign what you have set up for executives, for ordinary users, for marketers, etc.

We have about 150 users who use this solution. I work with this on a daily basis.

I would rate them a 10 out of 10 because they knew what the problem was, and they walked us through resolving it. I am satisfied with their support.

Positive

The first one we used was VMware AirWatch. The reseller overestimated our requirements, and we got a very expensive package. It was about $57,000 every year, and eventually, we found out they had a package for $6,000 every year that did exactly what we wanted, so we had to drop it. We had spent two years on VMware AirWatch with the expensive module.

We switched to Intune because we were already on a Microsoft subscription for Office 365, and the add-on wasn't that expensive.

It was simple. I would rate it a four out of five in terms of the setup. It took about a week.

It is a cloud product. It doesn't require any maintenance from our side. We get an update every time they upgrade a feature.

We did it internally. We just went through the documentation.

It's affordable for the protection it gives. There are no additional costs.

I would advise getting a Microsoft partner to deploy it for you. It's a lot quicker. 

I would definitely recommend this product. I would rate it a 10 out of 10.

The solution has a holistic approach. The device management, application management, identity management, and cybersecurity features are valuable. It brings all of the endpoint and security management tools into one place. It provides complete integration with Microsoft products. It provides full endpoint visibility and IT controls across device platforms.

It makes the security measurements easier to maintain. The user experience is sufficiently good. It helps secure hybrid work and protect data. The tool provides an add-on that integrates artificial intelligence and Microsoft Graph. It is a good development. The product has affected IT productivity in our organization.

It's a good platform for management and security for all kinds of devices. There is less trouble for the users so they can do more. For the IT team, the product provides a guarantee of security. The solution has reduced the risk of security breaches by 30%. It has helped us save on direct and indirect costs. We are a global organization. We need fewer resources and are more secure due to the solution. There are much less incidents based on security.

The tool helps consolidate vendors. There is much more functionality that we can leverage. It has positively affected the security posture of the organization and licensing costs. The capabilities of Intune that are integrated with Microsoft 365 and Microsoft Security are very important. I work in environments that are completely Microsoft-dominated. The more we use Microsoft, the better the integration. It is easier to connect the different parts. I am satisfied with the product’s performance.

The add-ons must be integrated into the solution. They should not be separate add-ons. The add-ons have artificial intelligence and must be part of the base product.

I have been using the solution for very long.

I am satisfied with the product’s scalability.

The technical support is quite reasonable.

Neutral

The pricing is competitive, but it is not cheap. All the licenses are not cheap nowadays.

I have used AirWatch in my previous organization. The integration provided by Microsoft Intune is its biggest advantage over its competitors. Most of the integration with third-party tools is good.

I'm familiar with Microsoft Intune from the beginning. I have heard that the solution’s Tunnel for MAM feature enables users to use their private phones to make a secure connection to the company's network to access company resources. I haven’t used it yet. We are partners and customers. Overall, I rate the solution a nine out of ten.

We propose Intune for information protection. We integrate Intune for application management and protection of company information on mobile devices.

It's normally able to meet 100% expectations of our customers. 

Sometimes, customers compare it with AirWatch, but the concept of Intune is different from other solutions. It's an application management app. It gets a bit difficult to explain it to customers, but it's not a product limitation. It takes a presale document or presentation to explain it to customers.

I've been working with Microsoft Intune for more than five years.

It's stable.

It's scalable. Our client has 1,000 people.

I'd rate them a ten out of ten. All of the ticket questions are answered. 

Normally, customers need a pilot. It takes around two or three weeks for the pilot. After that, we do the deployment. We start with a limited number of policies. Overall, it's done in three to four weeks.

We have five people in the company for implementation.

Its price is fair. It's a normal price. It isn't too expensive or too cheap.

Overall, I'd rate it an eight out of ten.

We use the solution to manage the Microsoft apps on company-owned devices. 

The product has eased the deployment of Microsoft apps to the devices. We can manage it properly. We can control it and push the updates. Another company helped us with the deployment. However, we can do it internally. 

Microsoft Intune's most valuable feature is easy management. It also keeps our devices secure. 

Microsoft Intune needs to improve the initial login process.

I have been working with the product for two years. 

Microsoft Intune's stability is good.

We have seen ROI with the tool's use. 

We don't have to worry about security after deploying Microsoft Intune. We can manage the security of our data and apps on the devices by using a single authentication mode. I will use it again if I have to make a choice. I rate the product an eight out of ten. You need to consider user experience when making the choice. 

Mobile device management is the main thing for which we are using it. My role is to review the implementation.

Mobile device management is most valuable.

We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better.

I've been using this solution for three and a half years.

It's stable. I'd rate it an eight out of ten in terms of stability.

It's very scalable. I'd rate it a ten out of ten in terms of scalability.

It was deployed for an environment with multiple locations. There are about 500 end users. Our clients are mostly small-sized organizations.

I'd rate the previous vendor with which we had the contract a ten out of ten. We now have a new vendor. They haven't yet started.

We used BlackBerry. We switched because that was getting outdated, and it didn't have all the features that Intune has. Intune is continuously being improved because of the cloud service.

I reviewed its implementation. It was straightforward. There were some technical difficulties in getting it started, but after we resolved them, it was easy. There were some architectural issues we had to resolve because we had legacy architecture.

It was a consultancy service that was provided by us. There were about five people involved. One was a specialist; one was an architect. There were two different engineers having different specialties, and there was a project manager.

We have an engineer who works on the maintenance. There is a team of two engineers to manage Intune as well as Office 365.

There were quite a few, but this was the main solution that we looked at because Microsoft solutions integrate well with other Microsoft solutions.

I'd advise getting rid of legacy stuff. You need to go to the new architecture and new OS. The infrastructure should be matching for the Intune implementation. Otherwise, you will have a problem. That's what we faced. We had to upgrade all our operating systems.

Overall, I'd rate Intune an eight out of ten.