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reviewer2340429 - PeerSpot reviewer
Digital Transformation Consultant at a consultancy with 1-10 employees
Consultant
The solution reduces the risk of security breaches and enables organizations to save on direct and indirect costs
Pros and Cons
  • "The solution has reduced the risk of security breaches by 30%."
  • "The add-ons must be integrated into the solution."

What is most valuable?

The solution has a holistic approach. The device management, application management, identity management, and cybersecurity features are valuable. It brings all of the endpoint and security management tools into one place. It provides complete integration with Microsoft products. It provides full endpoint visibility and IT controls across device platforms.

It makes the security measurements easier to maintain. The user experience is sufficiently good. It helps secure hybrid work and protect data. The tool provides an add-on that integrates artificial intelligence and Microsoft Graph. It is a good development. The product has affected IT productivity in our organization.

It's a good platform for management and security for all kinds of devices. There is less trouble for the users so they can do more. For the IT team, the product provides a guarantee of security. The solution has reduced the risk of security breaches by 30%. It has helped us save on direct and indirect costs. We are a global organization. We need fewer resources and are more secure due to the solution. There are much less incidents based on security.

The tool helps consolidate vendors. There is much more functionality that we can leverage. It has positively affected the security posture of the organization and licensing costs. The capabilities of Intune that are integrated with Microsoft 365 and Microsoft Security are very important. I work in environments that are completely Microsoft-dominated. The more we use Microsoft, the better the integration. It is easier to connect the different parts. I am satisfied with the product’s performance.

What needs improvement?

The add-ons must be integrated into the solution. They should not be separate add-ons. The add-ons have artificial intelligence and must be part of the base product.

For how long have I used the solution?

I have been using the solution for very long.

What do I think about the scalability of the solution?

I am satisfied with the product’s scalability.

Buyer's Guide
Microsoft Intune
September 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

How are customer service and support?

The technical support is quite reasonable.

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

The pricing is competitive, but it is not cheap. All the licenses are not cheap nowadays.

Which other solutions did I evaluate?

I have used AirWatch in my previous organization. The integration provided by Microsoft Intune is its biggest advantage over its competitors. Most of the integration with third-party tools is good.

What other advice do I have?

I'm familiar with Microsoft Intune from the beginning. I have heard that the solution’s Tunnel for MAM feature enables users to use their private phones to make a secure connection to the company's network to access company resources. I haven’t used it yet. We are partners and customers. Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Global ITdirector at Big Village
Real User
Top 10
Helps with endpoint management, which includes security and compliance
Pros and Cons
  • "We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."
  • "We faced issues with macOS support. The product should have better inventory and asset management."

What is our primary use case?

We use the solution for endpoint management, which includes security and compliance. 

How has it helped my organization?

We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere. 

What is most valuable?

Microsoft Intune's most valuable feature is Autopilot. 

What needs improvement?

We faced issues with macOS support. The product should have better inventory and asset management. 

For how long have I used the solution?

I have been using the product for four to five years. 

What do I think about the stability of the solution?

Microsoft Intune is stable. 

What do I think about the scalability of the solution?

My company has 200 users. 

How was the initial setup?

Microsoft Intune's deployment is straightforward. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model. 

What other advice do I have?

Microsoft Intune has improved access to devices for remote wipes. We can act quickly whenever someone leaves a company or a device gets stolen. It offers more visibility into our IT group. 

The tool's cloud-focused availability has improved the organizational security posture. It has helped to save time. We can do a lot more with a smaller team.

I rate the product a nine out of ten.  

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
September 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Cloud Solutions Engineer at Upwork
Real User
Tightened our mobile device security and reduced sensitive data leakage
Pros and Cons
  • "The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
  • "There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."

What is our primary use case?

We use Intune for device management to ensure mobile devices such as laptops and tablets comply with our organization's regulations and requirements. We have some on-prem resources and operate a hybrid, primarily cloud-based environment.

How has it helped my organization?

We have seen many benefits from using Intune, especially in security. We have fewer company data leaked to the public as our security is tighter, and our company network is safer.

What is most valuable?

The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage.

The solution offers excellent visibility into all devices connected to the network and whether they are safe or compromised.

What needs improvement?

There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android. 

For how long have I used the solution?

I've used the solution for two to three years as an end user and an IT admin.

What do I think about the stability of the solution?

Intune is very stable. 

What do I think about the scalability of the solution?

The solution's scalability is excellent, though it could be improved regarding macOS and iOS.

How are customer service and support?

We've reached out to Microsoft technical support many times, and they have always helped resolve our issues promptly and efficiently; I rate them ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Microsoft System Center Configuration Manager (SCCM) for group and on-prem policies, which we also pushed out to devices. We switched because Intune is more modern and cloud-based, so it fits our organization better.

How was the initial setup?

As an IT admin, I was involved in the deployment of Intune as a consultant. The implementation was very straightforward as we're an experienced team of security professionals consisting of two IT admins and an IT manager. There was also a test environment for our benefit, and moving that over to a production environment was seamless.

What about the implementation team?

We carried out the implementation internally. 

What was our ROI?

We definitely have an ROI with Intune, and the benefits are compounding. Security is a non-negotiable area; our business has to be secure, and our sensitive company data has to be protected from malicious actors. The security of company resources is always an ROI for the business, so it's essential.

What's my experience with pricing, setup cost, and licensing?

The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it.

Which other solutions did I evaluate?

We didn't consider other options; we wanted a Microsoft product, as it's great to add to our existing suite of business applications, and the integration is more seamless than it would be with third-party products.

What other advice do I have?

I rate the solution ten out of ten. 

We implemented the solution to solve security concerns; users access our company resources from outside the network, and we must ensure the devices they connect from are safe. As an admin, I have complete visibility into devices connecting from outside and can ensure they are safe and secure.

My advice to those considering the solution is to be aware of its capabilities, limitations, and their business needs. These factors will allow you to determine if Intune is the best device management tool for you. Depending on the environment, you may have to combine Intune with an older technology to manage all company devices.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Security Architect at Wintellisys, Inc.
MSP
Helps us implement company-wide policies and ensure regulatory compliance because we can restrict how company devices are used
Pros and Cons
  • "Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click."
  • "Intune doesn't provide much control over Windows servers. It's something we struggle with."

What is our primary use case?

Intune provides a platform for managing all our devices, including mobile iOS devices and PC workstations. It can also control some aspects of servers.

How has it helped my organization?

We can automatically enroll our devices with Intune. It helps us implement company-wide policies and ensure regulatory compliance because we can restrict how company devices are used. Intune improves security by enabling us to set conditional access policies for each device. 

What is most valuable?

Intune can wipe devices. For example, if a disgruntled employee wants to leak the data on their company phone, Intune can terminate their access and wipe the entire device with a click. Conditional access is another essential feature. 

You can set up two profiles on every device to keep personal data separate from company data, and the employee cannot copy data between them. This is a critical requirement for most companies to avoid the loss of sensitive data.  

What needs improvement?

Intune doesn't provide much control over Windows servers. It's something we struggle with.

For how long have I used the solution?

I have worked with Intune for six years.

What do I think about the stability of the solution?

Intune is mostly stable. Microsoft guarantees 97 percent availability throughout the year, so it's pretty stable. 

What do I think about the scalability of the solution?

Intune is scalable. 

Which solution did I use previously and why did I switch?

I have used multiple endpoint management solutions in the past nine years. I also work with Jamf, a solution that focuses on iOS devices. Compared to Jamf, Intune also has some limitations when working with iOS. For example, Jamf can create specific policies for each iOS device, whereas Intune can't go that far. It also has role-based and device-based features. You can do more customization on iOS devices with Jamf. 

How was the initial setup?

The initial installation isn't too difficult, but it can be complex if you have a large number of devices and need to do lots of customization. It is more complicated to onboard Windows PCs versus mobile devices, which are pretty easy.

The number of staff members required also varies according to the job and the timeline for deployment. For example, I would probably need additional resources if I'm enrolling 20,000 devices in under a month. However, we don't need too many resources if we have enough time

Intune is a cloud-based solution, so Microsoft is responsible for maintaining the infrastructure. We only need to handle the administrative and configuration adjustments on our side. 

What was our ROI?

Most clients get the ROI they expect, with the exception of those organizations that primarily use Mac and iOS. Jamf is more appropriate for iOS users. You may need to buy two solutions if you have a mixture.

What's my experience with pricing, setup cost, and licensing?

Intune is reasonably priced. When we design a solution, we always compare costs for the client, but I don't know the price of Intune off the top of my head right now. It varies depending on the size of your organization, the market, and the reseller. You can buy a stand-alone license for Intune, or it may be included in a 365 license. 

What other advice do I have?

I rate Microsoft Intune nine out of 10. 

Before implementing Intune or any endpoint management solution, I recommend looking at your internal requirements. Are most of your devices iOS or Android? Do you need automated enrollment? Go for Intune if you're using mostly Android mobile devices and Windows PCs.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
IT-Support at commtelnetworks
Real User
Deploying VPNs and other devices to our machines is seamless
Pros and Cons
  • "We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to to this through Intune."
  • "The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose."

What is our primary use case?

I use Intune to manage all the organization's PCs.

How has it helped my organization?

We use a local Active Directory, but we weren't able to manage all our on-site systems without a solution like Intune, and we needed to deploy software like VPNs and other things. It's seamless now to do this through Intune.

What needs improvement?

The reporting is subpar. That's the only issue we have with Intune. We use another solution for that purpose. 

For how long have I used the solution?

I have used Intune for about two years.

What do I think about the stability of the solution?

Intune is stable. 

What do I think about the scalability of the solution?

Intune is scalable.

How are customer service and support?

We purchased our licenses locally. We contact the reseller when we have support issues, and they contact Microsoft support. We've only needed to contact them once or twice. 

How was the initial setup?

Deploying Intune isn't easy, but it isn't too complicated. Someone with two or three years of experience can do it. I completed the initial installation quickly, but migration took a long time because it's a manual process. We deployed Intune in-house with only two people. 

After deployment, Intune doesn't require any maintenance. It's a cloud solution, so Microsoft is responsible for maintaining it. However, we need to handle any tenant-level configuration.

What's my experience with pricing, setup cost, and licensing?

Intune has somewhat of a monopoly. There aren't many alternatives for this kind of solution, so we have to pay what they're asking. Still, I think it's reasonable. 

Which other solutions did I evaluate?

We are primarily using Microsoft products, so our options were Google Cloud or Intune. We decided that it was better to go with Intune because the learning curve would be steeper with Google. 

What other advice do I have?

I rate Microsoft Intune eight out of 10. We have never faced any serious issues with Intune. My advice to future users is to plan before you deploy or migrate. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Eeva Niemi - PeerSpot reviewer
office manager at MaxBuild Oy
Real User
Scales well, useful device management, and high availability
Pros and Cons
  • "The most valuable feature of Microsoft Intune is having all our devices compliant with our policies."
  • "The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune."

What is our primary use case?

We use Microsoft Intune for controlling and managing all of our in-house and remote devices. It allows us to deploy applications to all devices.

What is most valuable?

The most valuable feature of Microsoft Intune is having all our devices compliant with our policies.

What needs improvement?

The solution can have some compliance problems in general and the end-point user can bypass easily the company policies in Intune.

For how long have I used the solution?

I have been using Microsoft Intune for approximately three years.

What do I think about the stability of the solution?

I have not had any problems with the stability of Microsoft Intune.

What do I think about the scalability of the solution?

The solution is deployed for end users and all of our devices.

Microsoft Intune scales well.

How are customer service and support?

I have not used the support from Microsoft Intune.

Which solution did I use previously and why did I switch?

I have not used a similar solution to Microsoft Intune.

How was the initial setup?

The solution is worth the money for us.

What's my experience with pricing, setup cost, and licensing?

We have the business premium licenses for the solution.

What other advice do I have?

I rate Microsoft Intune a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1798314 - PeerSpot reviewer
System Engineer at a tech services company with 201-500 employees
Real User
Powerful, highly scalable, and good technical support
Pros and Cons
  • "The technical support of Microsoft Intune is good."
  • "I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune."

What is our primary use case?

When using Microsoft Intune our main focus was on Office 365. Our Azure Active Directory was only held up for users. When we had implemented the endpoint user management in our workstations in a cloud environment, then we started to use Microsoft Intune on an everyday basis, such as remote connection, deploying workstations, Autopilot, and deploying applications. It is a great tool.

Microsoft Intune is a cloud solution. For an on-premise solution, you have SCCM from Microsoft. However, it is old and it will be an obsolete tool soon. There are other solutions such as ManageEngine. Microsoft Intune tool is in the cloud and we can manage everything. You can manage Azure AD, Intune, and not only mobile hand devices, such as iOS or Android, the main focus is on workstations. This is what makes the solution powerful.

What needs improvement?

I expect Microsoft Intune to have more features in the cloud because there are two major functionalities that we need to be added. This is software metering and license management. These functionalities, for now, must be on-premise. For this purpose, we have set up a SQL Server and I hope that in near future this option will be in the cloud in Microsoft Intune.

For how long have I used the solution?

I have been using Microsoft Intune for approximately two years.

What do I think about the stability of the solution?

The stability of Microsoft Intune is great.

What do I think about the scalability of the solution?

Microsoft Intune is highly scalable. When you configure your network connection, there are a lot of firewalls and you can optimize your internet speed. Everything works great. You can tune up some repository sizes with Microsoft because if you have large applications, such as AutoCAD, when you upload the images to the cloud it takes some time and it needs more space.

We had four people in my company that used Microsoft Intune on approximately 100 systems.

How are customer service and support?

The technical support of Microsoft Intune is good.

Which solution did I use previously and why did I switch?

I previously used BEAM for client management from an American company and SCCM from Microsoft. Additionally, I used ManageEngine and Lansweeper. Lansweeper was a light tool with similar functionality. We use it in combination with TeamViewer.

How was the initial setup?

We have projects all over the world. It took us four months to implement Intune Microsoft Intune for approximately 100 clients in three countries. We implemented it in many locations, such as Germany in three cities, Croatia, and Bosnia, there is a total of 50 locations. Microsoft Intune is easy to work with.

The initial setup is not simple, you need a specialist to be involved that has the appropriate experience. This is not a solution where out of the box you run the executable file on your system and hit next, next, to finish the installation.

What about the implementation team?

Microsoft Intune requires specialists to implement the solution. We used an external team of two engineer specialists that was dedicated to the project. I helped too because I have experience in plant management.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive.

What other advice do I have?

I would recommend the solution to others.

I rate Microsoft Intune a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Solutions Engineer at a tech services company with 51-200 employees
Real User
Provides the confidence to centrally manage policies for security, and is fairly portable for customers who are already involved in the Microsoft stack
Pros and Cons
  • "It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect."
  • "Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."

What is our primary use case?

Its primary use case is mobile device and workstation management.

It is a platform, so there is not really a version per se.

What is most valuable?

It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect.

It is scalable, and it is fairly portable for customers, particularly for those who are already involved in the Microsoft stack.

What needs improvement?

Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune.

For how long have I used the solution?

I have been using this solution over the past year and a half.

What do I think about the stability of the solution?

Its stability is pretty high. Once you get it deployed, it typically works pretty well. You might have the occasional snafu, but overall, it works pretty well.

What do I think about the scalability of the solution?

There are no issues with scalability. It is cloud-based, and we've not seen any issues or limitations regarding scalability.

We have a handful of clients who use Intune. We're seeing more and more adoption. It's not widespread yet, but it's growing. We look for opportunities where this is a good fit for the customer.

We've had organizations as small as 20 to 25 users. We've had organizations with 200 to 300 users. It is used across the board.

How are customer service and support?

We haven't had to use technical support, so it'd be hard to evaluate that.

Which solution did I use previously and why did I switch?

There are some customers that have switched from other products, and typically, it's because they just couldn't get the other product to work. Miradore is one in particular that many of our customers had, and I like them

How was the initial setup?

Its initial deployment is probably the biggest challenge. It is complex because Intune encompasses so many features and things that you can do with it, and it is so broad in scope. There are a lot of different things you can do with it, and there are a lot of different ways in which you can deploy it, which makes deploying it for a particular customer's environment complicated. It takes some time. I would rate it a three out of five in terms of the ease of setup.

We've had deployments that took weeks. We've had some simpler deployments that took days. So, it varies. The product is so big, and it encompasses so much. So, it depends on what the customer is implementing. One of our most recent customers wanted to use it for a lot of things. So, it was pretty complex. It took us time to get all the devices onboard and registered and so forth.

We might have multiple people working on a deployment, but that doesn't mean it takes that many. Overall, it doesn't take that many people to deploy it, but it typically takes a higher technical level person to deploy. You don't need a bunch of folks, but they have to really know what they're doing.

What was our ROI?

I don't have any statistics, but from a qualitative assessment, there is absolutely an ROI. Customers on Intune seem to keep it and be happy with it. It does offer significant security advantages for customers. We've seen customers really happy with the product once it is up and deployed.

What's my experience with pricing, setup cost, and licensing?

Microsoft offers some licensing where it's included at no extra cost when customers are already using the licenses. In such a case, it's a really good value. If you have to buy the licensing for it, it's probably on par with other solutions. It isn't substantially more or less expensive. The great thing is that it is included in some of Microsoft's licensed packages. So, some customers don't have to spend additional money for it.

Typically, most providers that support Intune do charge a management fee of some sort or some fee. Certainly, we're no exception.

What other advice do I have?

I would advise making sure that you look for vendors that have a lot of experience in deploying Intune. Make sure that you're working with an experienced vendor with a lot of experience. There is a fair amount of change and improvement in the application. It is constantly being changed and updated, so you really have to get somebody who is familiar with it.

Overall, I would rate it an eight out of 10. The challenges with deployment lower its rating a little bit.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.