Microsoft Intune Reviews

We use Microsoft Intune for match management for the more than 1,000 computers we have in our organization.

Before using Microsoft Intune we were having trouble when people were not coming to the office and they were working from remote locations. We did not have any control over their devices. Since the introduction of Microsoft Intune, we have had the problem completely taken care of. 

Right after we started using Microsoft Intune we were stuck with this pandemic of COVID-19, and 100% of the users were working from home. It was a good thing we started using it at that time, we were able to do the patch management even though 100% of the workforce were sitting at home.

We have a lot of on-premise server policies which we were struggling with because users get authenticated on the company network, but some elements would not take effect. However, with the implementation of Microsoft Intune, we do not have that problem anymore because the user only needs to be connected to the internet. They will get all the policies that we configure on a global scale.

These are the main areas that have changed the way we do administration tasks on the devices. Additionally, we have control over the applications, such as Mobile Application Management (MAM), we can control how the user can share the company data which we did not before. They could previously install a certain email application on their phone and then they could share it with anyone, but now we have the control; we can restrict it and we can even restrict the applications that they can use. We can stop them from sharing things on WhatsApp. We can only apply limits to the Microsoft platforms, such as Teams and Outlook.

The solution is easy to use.

The solution could improve its flexibility.

I have been using Microsoft Intune for one year.

Microsoft Intune is stable.

The solution is scalable.

We have approximately 1,200 users using the solution and for the operators or managers using the solution, we have approximately 15.

The support is satisfactory.

I have used ManageEngine Desktop Central and SCCM. When comparing SCCM to Microsoft Intune, when we used SCCM we had more control and visibility on what we deployed. There are certain cases where you do not want to deploy something. For example, there are security updates or quality updates that could have bugs or glitches that you see around the world. Another example is, every second Tuesday Microsoft patches will be released and you hear that some of them can have bugs or glitches, we can take them off the list and not proceed with that particular patch. This was possible in SCCM because you can select whatever patch you want before deployment. However, in Microsoft Intune that is not possible because Microsoft releases it across the world as one data piece. You do not have control over whether to select it or not, we have to accept it.

ManageEngine Desktop Central is very similar to SCCM, you can select what updates or patches you want. If you do not want one patch you do not have to select it. 

We migrated all the services to Microsoft platform cloud architecture. We went with Intune for the patch management, but we do have ManageEngine Desktop Central, which is capable of doing patch management.

The installation of Microsoft Intune was not difficult, it was smooth. Once it was set up it was up and running, we only had to configure the policies. Integrating was easy with Active Directory.

I did the implementation of the solution myself. We have a team of four to five that do the deployment of the solution.

There is a license needed to use the solution and we are on an annual license.

I would recommend this solution to others.

I rate Microsoft Intune an eight out of ten.

Microsoft Intune is a cloud-based solution, but it is installed on local desktops. It is part of Office 365 and because people are working from home it enables us to make the desktops more secure.

By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home.  We have installed Intune to control the user's environment minimizing the chances of any hacking.

Microsoft Intune is secure and integrates well with other Microsoft solutions.

I have been using Microsoft Intune for a couple of months.

Microsoft Intune is stable.

The solution is scalable since it is part of Office 365. Additionally, it is very scalable in the sense that you can have millions of users who are using it and check all the alerts that have been sent to the central system online. There you can check if any event of concern has occurred on any desktop on the online portal from Microsoft.

We have approximately 400 users and 500 devices using this solution.

We have not used technical support because we have a lot of employees with technical skills. However, if we do need to use technical support there is Microsoft partner support available.

The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune.

Microsoft Intune is very simple to install on a local desktop. You can use remote access and install the software. The configuring of the solution is done online on a portal and the policies are pushed to the desktop where Microsoft Intune is installed.

Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month.

I would recommend this solution to others.

I rate Microsoft Intune an eight out of ten.

I am an IT support engineer. I take care of all IT projects in my organization. I have implemented Intune and onboarded thousands of devices over Intune. I'm not an end-user. I am supporting our employees with IT policies.

I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part. 

The Mobile Application Management (MAM) policy is also valuable. I can control applications, and I can secure applications by using the MAM policy. It is very effective and very helpful in protecting our users' data on mobile devices such as iPhones, Android phones, etc. I can apply policies, and I can protect user data.

I can also deploy the software and applications and do configurations. Windows autopilot is there. It is like self-provisioning on employees' computers. That is also an important part.

The most important thing is reporting. They should improve their reporting. They should give a free hand to users. In SCCM, I can create my own reports. For example, in SCCM, I can create an inventory report for my PC or for all PCs, but in Intune, we don't have an option to create any report. Microsoft claims that Intune is a successor of SCCM, but SCCM is more powerful than Intune. So, they should develop Intune more and make it equivalent to SCCM. Then, their product will be great in the market.

If I want to deploy an application, I cannot add multiple schedules. I can add only one schedule, and I need to rely on that. Adding multiple schedules over a period of time is not possible at this time.

I cannot evaluate any setting before deploying anything. In SCCM, we have the Compliance Baseline feature. If I want to check any service or anything else, I can do that, but in Intune, that is not available. There are very few compliance policies. They say whether your device is compliant or not, but if they don't provide enough and better compliance policies, why should I be compliant with those policies? They should give more options for the compliance policies so that we can choose something better, and we can make our devices comply with those policies. 

It lacks in terms of analytics. Analytics and all such things are not good, which again comes down to the reporting part. It should be better in terms of analytics and reporting. 

It also lacks in terms of automation. If we want to automate some of the things, we need to spend more time on automation. Other tools in the market are giving better automation graphically. So, they can work on that part.

Their support should also be improved. They don't know about their own product.

I have been using this solution for the last six months.

It is very stable. So, whatever features they provide are working great. There are no problems with those features.

My experience with them was very bad. They don't know about their own product. I know better than them by going through their articles and other resources. When I ask them anything, they come up with silly answers. They are making me feel frustrated. I have had a very bad experience with their support.

Its initial setup is very easy. We don't need to deploy any servers anywhere. With just a few clicks, we can set up Intune. We just need to set the MDM authority, and we need to set the automatic enrollment. That's it.

Most of the mobile device management tools are giving the same facility. I don't have experience with VMware Workspace ONE, but I have been reading about it. VMware Workspace ONE also gives similar features in a slightly different way, but the objective of all such tools is the same. 

I would rate Microsoft Intune a five out of 10 because they are still developing it.

Compliance and the policies that can be set are the most valuable features.

It should be simplified. I've worked with many different mobile device management solutions, and Intune is one of the more complex ones. It could be more simplified, and some of it is related to the wording that is being used, such as a configuration profile versus a policy. They really should have had different names to make it less confusing.

I haven't really seen any negative on that yet.

Tech support is pretty decent for Microsoft. A colleague of mine had previously talked to them about Intune. As a partner, we also get counseling time with them. We get advisory services with them where we can speak back and forth with them on projects. We can ask them how would we implement it and what are the pros and cons. Sometimes, they came up with things that we weren't even thinking about or they confirmed what we were finding. I was on a call earlier this week, but it wasn't specific to Intune in this case. We found out something was not possible, and they confirmed it for us, which actually saved us hours of additional research. As far as I know, the advisory is only for partners.

One of the pieces of advice is to become very familiar with the cloud environment. In general, always think in the big picture, not just in the isolated issue or item that you want to accomplish. That's because Intune or Azure, in general, is just so over-encompassing. You really have to think about the big picture and not just about the simple project that you're trying to focus on. Otherwise, it will come back to bite you if you didn't plan it right.

There are some MDMs out there that are simpler and easier, perhaps even better to use. It also depends on the application. It depends on if you've got all Windows devices, all Apple devices, or all Android devices. It also depends on if you have a combination. If you've got all Apple devices, there are a couple of products out there that are probably the best MDM, but they won't help you at all with Windows or Android because they're not designed for that. Intune is trying to be all-inclusive to everything. In some ways, that's an Achilles heel too.

I would rate Intune a seven out of 10. 

Generally, we use it with banking, finance, or government entities, usually medium to large customers. We also have smaller customers who are dealing with sensitive private data and therefore are interested in running Intune on top of their Office 365 licensing.

I like the fact that it's integrated with the rest of the Microsoft products, so customers can manage it from their Office 365 portal or Azure portal.

If you could replace SCCM completely with Intune, that would be fantastic so that you don't have to run SCCM with Intune as an extension.

They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard.

The stability is quite mature here in Australia.

The scalability is quite good.

The technical support is really good. First level support is just your normal desktop level, but the second or third level is much deeper. It's pretty good

Usually, if I log a call in the morning, I may get a call in the afternoon to sort it out through screen share. Sometimes, it's someone in Shanghai that takes the call, and I speak Chinese, and they speak Chinese, so I'm pretty happy with that.

If the customer is already operating on a cloud environment, then it's easy, but if a customer has a hybrid environment, then it can be complex.

If they've got people who are now working home that previously used to work in the office and they still want them to use their work laptops at home, it gets complex. You would need to start looking at registering the devices into Azure AD, which then leads to Azure AD premiums. Therefore, you would need to find out from Microsoft whether to add the device into Azure AD, to register it, that you would also need MDM or an Intune license added on top.

If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive.

I would recommend that they check it out thoroughly because things are moving very quickly with Microsoft, and we get better support now, given Australia's a hero country of Microsoft.

A lot of companies are switching to hybrid environments because of COVID, and Microsoft Intune can be deployed in a hybrid environment.

However, because Microsoft Intune doesn't totally replace SCCM, I would rate it at seven on a scale from one to ten.

We use Microsoft Intune to manage mobile devices or tablets, or Windows devices from anywhere. Intune is the best solution through which we can completely manage mobile devices and Windows devices. There are two options for that. We can manage or directly control the whole mobile device and provide security at the application level—for example, MDM and MAM.

I like that it's very good and very simple. I found that we just needed to have a proper subscription for an Intune tenant, and from the subscription, if we have the right role assigned, like the global admin role or the owner role, we can use Microsoft cloud resources. With the help of that, we can do many things like setting up Microsoft Intune in the cloud to create our virtual machines. All these can be done, and the steps are very simple. I really liked it.

I like features like Windows Auto-Enrollment. I like it very much because whenever you supply it to the end-user, it will be ready to use immediately. The end-user only needs to provide the user credentials, and then they are good to go. I also really like Cloud PC, which was recently launched on Azure.

The documentation about the custom image setup could be better. Although Microsoft provides the steps to configure Intune or set up or deploy Intune, it doesn't have much information related to custom images. 

If you ask, "how can we deploy the custom image?" There is no information. The steps they mention ask you to connect to your on-premises environment or create your own image on the cloud itself once there is connectivity. But I needed to go to multiple websites to get all this information. I had to figure out how to upload the custom image if you want to use the on-premise custom image for Cloud PC. If you have the proper subscription, you must have the right access, like global admin or owner. Then you can add your custom image to that. There are no steps mentioned over there.

Microsoft Intune doesn't have Chrome browser support. I would like to have that support because they will want it if we pitch the product to clients.

I have been working with Microsoft Intune for over four years.

It's definitely a reliable solution. They are also providing real-time security, and that's very good.

It's easy to scale up, and that's one of the major highlights of this particular product.

The initial setup is straightforward. To set it all up, we need to connect to the OEM and then provide all the hash information and more. Everything should be pre-configured on the laptop, and then the user is good to go.

We implemented this solution. Maintenance completely depends on us. It depends on what service we want. We have to decide if we want to manage it on our own or whether Microsoft should manage everything. We can decide that. We can deploy applications through the management console. If you don't want to take care of its backend, everything can be managed through Microsoft. That's very good, and I think it's very simple.

They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very good.

I would tell potential users that Intune is a very good product and everything is cloud-based. If you want, you can use it as a pay-as-a-service. That is also very good, and it provides a very simple unified platform to manage everything from the single management console. It also provides a report for many things like how many end-users are using it and what applications they are using. We get a very good report, and we can manage it very well. 

Along with mobile device management, you can also use it for Windows management. Microsoft has combined Microsoft Endpoint Manager, Microsoft Configuration Manager, and Microsoft Intune into a single console. 

On a scale from one to ten, I would give Microsoft Intune an eight.

We use this solution for mobile device management.

One of the main features of the solution is it allows the management of many devices in different ways.

When Microsoft Intune is used with different android devices it does not always work as it is supposed to.

The enrollment in Microsoft Intune is based on user accounts and not devices. It can be different to maintain different profiles for the same user. It cannot work together with other solutions. For example, if you have a normal user having a mobile phone, and they also have a tablet that they use that is managed from another MDM solution, such as Airwatch, the two can not cooperate if you are using the same Microsoft account on those two devices. They need to allow enrolment through the device IDs.

We have been working with this solution for one year.

The solution is stable.

We have not had any issue with the scalability.

We have approximately 7,000 users using this solution.

I do not think it is ever straightforward to use a Mobile Device Management System. Especially in our case, we were enrolling a lot of different devices that were already in use. That is always complicated and I do not think the fault is with Intune. It is complicated because Android can be used by different manufacturers, such as Huawei, Samsung, or Sony, and all of them can be very different.

I rate Microsoft Intune an eight out of ten.

We use it for mobile device management. Android devices, iOS devices, Windows devices, computers, and so on are managed with the help of Microsoft Intune.

It's easy to manage and easy to configure.

We use it to completely manage the devices and access policies. We have app protection policies as well. So when it comes to any person who is outside my current organization, he won't be able to access anything if he's not authenticated. That's a really great feature because data security or data privacy will still be there.

I see room for improvement with respect to China and Android devices. If we get Intune for China for the Android devices, it would really be a win-win situation. The devices we are using to manage devices in China are partial MDM and not complete MDM.

China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center.

With barcoded scanners, it works really well in countries where Google is not blocked, but again, it's a challenge when we have to install Microsoft Intune where Google is blocked.

I've been working with Microsoft Intune for roughly three years.

It's deployed on the cloud itself, and we have 10,000 plus users.

Technical support is not great. If you open up a case, it may remain there for a long time. I believe that they may have a lot of customers and that's why we don't get the response immediately. Also, with these difficult times with COVID-19, they may be facing other challenges.

We used AirWatch and switched because we were facing a lot of issues with the product. Some things were really great, but some things were not.

Maintenance took a lot of time because it was on-premises. Every month, we had to do upgrades and patching of all the servers.

Too much information was provided regarding the initial setup, and it was too difficult to understand sometimes. You would have to read each and every article and try to understand exactly where and what you need to deploy. That's a bit challenging, but if you have seen the videos or attended Microsoft's training, then it's easier.

I attended the training and was able to configure and understand really well. However, if you give it to a layman, then it would really be a challenge.

Hardly any maintenance is required, so a few people will be able to handle the occasional issues and iOS upgrades.

Pricing depends on the features. Microsoft offers special packages if there are more than 10,000 users, and you may be able to get a reduced rate.

Microsoft Intune is a great product, and you should use it. You can do wonders with this particular product. So, on a scale from one to ten, I would rate it at eight.

We have some security policies pushed to our laptops, and we use Microsoft Intune to mainly monitor if they are up to date. The reason why we use it is to keep the patch levels on par for our end points. 

Now, we have an automated registered inventory of all our laptops, and we know exactly which software needs to be updated.

It is easy to use and easy to roll out with low impact on users.

It is stable and scalable as well.

Also, the central administration con dashboard is very easy to use and provides very good oversight on all that needs to be monitored.

The pricing could be improved.

As for additional features, full integration with Microsoft Office 365 would be great.

We have been using Microsoft Intune for half a year or so.

It is a stable solution.

Microsoft Intune is a scalable solution, and we have about 142 users.

We've still got a few more end points to roll it out on, but our increase will be in functionality. Now, we're only looking at updates, but in principle, we can actually push security policies as well.

The initial setup was straightforward and easy to roll out.

Our own technical staff implemented it, and it took about one month.

I would advise that you educate your staff first before rolling it out. Give them ample education and training on how to implement it and on how it's going to be used.

The biggest lesson I learned from using Microsoft Intune is that the central administration con dashboard is very easy to use and provides very good oversight on all we want to monitor.

I would rate Microsoft Intune at nine on a scale from one to ten because it's so easy to use and easy to rollout with low impact on users.

We use it for proposing solutions to customers and for co-management of the end-user devices, as well as for unified endpoint management. We also use it for mobile device management.

Internet-based access with security is what I have found to be most valuable.

It is also a stable and scalable solution. We have not had any issues with technical support as well.

The initial setup is straightforward too.

Currently, for a new customer or when a device refresh occurs, I can introduce Microsoft Intune as a unified endpoint management solution. However, for an existing customer who has an SCCM it would need to be upgraded to an MECM first before I can introduce Microsoft Intune.

Microsoft even recommends it as a co-management solution because even if I need to go for UVM as a unified endpoint, I need to rebuild all the missions, which is not practical. So, they need to look into it and provide an easy and flexible moment to UEM.

I've been dealing with Microsoft Intune for at least fours years.

Stability-wise, it is good and stable.

It has very good scalability.

We have had no issues with technical support.

The initial setup is easy. Deployment usually takes around eight weeks of time, including pilot testing. We do requirement gathering, designing, and building, so it takes us a minimum of eight weeks.

From a solution perspective, I always recommend that you go for it. From a scalability aspect and on managing the devices over the internet and ensuring that the security of the devices for customers is always taken into account, we always recommend to Microsoft Intune.

On a scale from one to ten, I would rate this solution at nine.