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reviewer1381863 - PeerSpot reviewer
CEO at a tech services company with 201-500 employees
Consultant
Effective user system management, highly secure, and reliable
Pros and Cons
  • "By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
  • "The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."

What is our primary use case?

Microsoft Intune is a cloud-based solution, but it is installed on local desktops. It is part of Office 365 and because people are working from home it enables us to make the desktops more secure.

What is most valuable?

By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home.  We have installed Intune to control the user's environment minimizing the chances of any hacking.

Microsoft Intune is secure and integrates well with other Microsoft solutions.

For how long have I used the solution?

I have been using Microsoft Intune for a couple of months.

What do I think about the stability of the solution?

Microsoft Intune is stable.

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Microsoft Intune
May 2025
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What do I think about the scalability of the solution?

The solution is scalable since it is part of Office 365. Additionally, it is very scalable in the sense that you can have millions of users who are using it and check all the alerts that have been sent to the central system online. There you can check if any event of concern has occurred on any desktop on the online portal from Microsoft.

We have approximately 400 users and 500 devices using this solution.

How are customer service and support?

We have not used technical support because we have a lot of employees with technical skills. However, if we do need to use technical support there is Microsoft partner support available.

How was the initial setup?

The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune.

Microsoft Intune is very simple to install on a local desktop. You can use remote access and install the software. The configuring of the solution is done online on a portal and the policies are pushed to the desktop where Microsoft Intune is installed.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is moderately priced. There is a monthly license required to use the solution and it is approximately eight dollars per month.

What other advice do I have?

I would recommend this solution to others.

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SunilkumarGuduru - PeerSpot reviewer
Administrator at a tech services company with 10,001+ employees
Real User
Easy setup and good stability
Pros and Cons
  • "A great solution for anyone wanting a modern endpoint device management solution."
  • "Lacks the ability to deploy more ways of management, managing devices and processing the policies."

What is our primary use case?

The primary use case is to manage devices that are dedicated to processing as well as managing work stations and sales devices. I'm an Intune engineer and administrator and I implement this solution.  

What is most valuable?

This is a great solution for anyone wanting a modern endpoint device management solution.

What needs improvement?

I'd like to see an ability to deploy more ways of management, managing devices and processing the policies. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

This solution is stable. 

What do I think about the scalability of the solution?

The scalability is good. 

How was the initial setup?

The initial setup is very simple. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are based on the number of devices being used. 

What other advice do I have?

Indeed, it's a correct solution for any client who wants to use this modern endpoint device management solution.

I rate this product nine out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Intune
May 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Senior Digital Adviser at a consultancy with 51-200 employees
Real User
Good value for money
Pros and Cons
  • "Stable solution at a good price."
  • "Could benefit from user having more control over devices."

What is most valuable?

Being able to use it to control phones is the most valuable feature. 

What needs improvement?

It's a developing product, so there's lots of room for improvement. There's a lot of stuff we couldn't do because Google and Apple prevent you from doing a lot of the stuff you'd like to do. 

Microsoft documentation is a bit hard to get around, so having more control over devices would be good.

For how long have I used the solution?

I've been using Intune for about a year or so.

What do I think about the stability of the solution?

We had no problems with stability.

How was the initial setup?

It's hard to find the information to work out what you need to configure, but it's easy once you get to know how to work it.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty good.

What other advice do I have?

I would rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Desktop Architecture and Design at a tech services company with 1-10 employees
Real User
Great patch management and reasonable pricing
Pros and Cons
  • "Microsoft Endpoint Manager is not expensive overall, especially for small environments."
  • "An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it."

What is our primary use case?

We use Microsoft Endpoint Manager for patch management and software and application deployment. We also use it to engage with the user to be flexible and encourage them to use our organizational tool in their home or country, along with Microsoft 365 features and VDI.

How has it helped my organization?

Microsoft Endpoint Manager's patch management has been the most helpful to us. However, Microsoft Endpoint Manager has a lot of features. We could use it for cost management, inventory, and security purposes. But, bottomline, its best feature is patch management.

What needs improvement?

No tool is 100% perfect. An issue we have run into with Microsoft Endpoint Manager is that we cannot patch third-party products like Adobe and Chrome with it.

For how long have I used the solution?

I have more than 10 years of experience with Microsoft Endpoint Manager. 

What do I think about the scalability of the solution?

Microsoft Endpoint Manager is scalable. We have not run into any issues. 

How was the initial setup?

The initial setup was not easy for me.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. Microsoft Endpoint Manager is not expensive overall, especially for small environments. But for enterprises with more than 6,000 or 7,000 users, it can start to get a little expensive.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1804416 - PeerSpot reviewer
Channel Director at a tech services company with 201-500 employees
Real User
Good monitoring and reporting but needs to work with other platforms outside of Microsoft
Pros and Cons
  • "The solution is stable."
  • "It's only good for a Microsoft environment."

What is our primary use case?

We primarily use the solution for both deployment and operating system deployment, and also as security for patching.

What is most valuable?

Its most valuable aspect is it is very connected with the Microsoft ecosystem. 

The solution is stable.

It has the capability to scale.

The monitoring and reporting are okay.

What needs improvement?

It's only good for a Microsoft environment. While it works very well for Microsoft users but if you have other kinds of operating systems, it's very painful to use.

They need to take into consideration the Linux operating system and not only the Microsoft operating system.

The solution needs better patching across applications.

For how long have I used the solution?

I've been dealing with the solution for seven or eight years at this point. It's been a while. 

What do I think about the stability of the solution?

The solution is stable. The performance is good. There are no bugs or glitches. It doesn't crash or freeze. it's quite reliable for the most part.

What do I think about the scalability of the solution?

In terms of scaling, it can scale more or less. It is scalable, however, you need a bigger infrastructure to achieve this scalability, which is not the case with other products.

How are customer service and support?

Technical support is pretty good. We are mostly satisfied with the support on offer. 

Which solution did I use previously and why did I switch?

We've used Microsoft Endpoint Manager and Ivanti Endpoint. With Ivanti, it's a much more open system for different kinds of IT infrastructure. Whatever the operating system, whatever the application, it's good. It's easier also to deploy as well. You don't need a big infrastructure to deploy Ivanti Endpoint. The ability of Ivanti to have an extension for the ITSM solution is good.

What's my experience with pricing, setup cost, and licensing?

If you consider a Microsoft bundle in the operating system, it's pretty interesting in terms of pricing. If you're considering it as a standalone, it's difficult to sell, due to the price. 

What other advice do I have?

We use both cloud and on-premises deployments. 

We're quite satisfied with this product.

I would rate the solution at a seven out of ten. We've mostly been happy with the product.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1701507 - PeerSpot reviewer
Delivery manager at a computer software company with 201-500 employees
MSP
Easy to deploy mobile device management solution; agile, stable, and scalable product
Pros and Cons
  • "Agile and easy to deploy MDM solution that covers the maximum number of policies. Stable, scalable, and with knowledgeable technical support."
  • "What would make this product better is adding more security policies and features in the next upgrade."

What is our primary use case?

We're using Microsoft Intune for MDM (mobile device management).

It's also used for securing devices. This solution also lets you access your corporate data on mobile devices. You can secure and ensure that whatever data you're accessing and using from mobile devices is in a secure channel, that the data is between your end user and your cloud provider.

There are certain policies you can set up, that can go on both the device level and application level.

What is most valuable?

What I like most about Microsoft Intune is that it's agile and easy to deploy. I also like that it covers the maximum number of policies.

What needs improvement?

Microsoft Intune is doing well. They're adding endpoints, so it's good that they're covering that, and they're more stable. What I'd like to see in their next upgrade is more in the context of today's security policies and what's needed, for them to keep adding features based on that, e.g. boosting security, so they can keep on adding security features, and that is the best they can do.

For how long have I used the solution?

We've been deploying Microsoft Intune to customers for four years now.

What do I think about the stability of the solution?

Microsoft Intune is a stable solution.

What do I think about the scalability of the solution?

I find Microsoft Intune scalable.

How are customer service and support?

The technical support for Microsoft Intune was knowledgeable.

How was the initial setup?

The setup for this solution was straightforward. It was quick and it was easy, but it would still depend on the policies.

What's my experience with pricing, setup cost, and licensing?

You have to pay for a Microsoft Intune license. It's a user-based subscription. You can go for a monthly or a yearly payment. It's up to the customer.

What other advice do I have?

We have the maximum number of clients using Microsoft Intune. For deployment and maintenance, it depends on the customers and the number of devices they have, and the policies, e.g. they can have one, two, or three resources for deploying and maintaining this solution.

I'm recommending Microsoft Intune to people who want to start using it. They can go for it for one reason: the Microsoft ecosystem. My advice to people who are looking into implementing this solution is for them to know first what they want to achieve from it, before they make their decision.

My rating for Microsoft Intune is eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1374351 - PeerSpot reviewer
Security Architect at a comms service provider with 5,001-10,000 employees
Real User
Wide range of device management, scalable, and highly stable
Pros and Cons
  • "One of the main features of the solution is it allows the management of many devices in different ways."
  • "When Microsoft Intune is used with different android devices it does not always work as it is supposed to."

What is our primary use case?

We use this solution for mobile device management.

What is most valuable?

One of the main features of the solution is it allows the management of many devices in different ways.

What needs improvement?

When Microsoft Intune is used with different android devices it does not always work as it is supposed to.

The enrollment in Microsoft Intune is based on user accounts and not devices. It can be different to maintain different profiles for the same user. It cannot work together with other solutions. For example, if you have a normal user having a mobile phone, and they also have a tablet that they use that is managed from another MDM solution, such as Airwatch, the two can not cooperate if you are using the same Microsoft account on those two devices. They need to allow enrolment through the device IDs.

For how long have I used the solution?

We have been working with this solution for one year.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have not had any issue with the scalability.

We have approximately 7,000 users using this solution.

How was the initial setup?

I do not think it is ever straightforward to use a Mobile Device Management System. Especially in our case, we were enrolling a lot of different devices that were already in use. That is always complicated and I do not think the fault is with Intune. It is complicated because Android can be used by different manufacturers, such as Huawei, Samsung, or Sony, and all of them can be very different.

What other advice do I have?

I rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1502859 - PeerSpot reviewer
Senior Security Analyst at a tech services company with 10,001+ employees
Consultant
Scalable, very easy to use, and simple to set up with good documentation
Pros and Cons
  • "It is very easy to use. It has a very easy interface."
  • "They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular. Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants."

What is most valuable?

It is very easy to use. It has a very easy interface.

What needs improvement?

They can improve their MAM policies a little bit more and make them more granular. They should include more granular group policies. They are there, but they need to be more granular.

Its stability should also be improved. It is not very stable. Sometimes, it shows some inconsistencies across tenants.

For how long have I used the solution?

I have been using this solution for around five years. I am using its latest version.

What do I think about the stability of the solution?

It is not very stable. Sometimes, it shows some inconsistencies across tenants. There is still room for improvement there.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

I have interacted with them. Their first response was fast, but after that, they were not that helpful. I would rate them a three out of five.

Which solution did I use previously and why did I switch?

Microsoft Intune is the only solution I have used.

How was the initial setup?

It is pretty straightforward. There is good documentation for that.

What other advice do I have?

I would recommend this product. I would also recommend using the cloud-only solution if possible. Don't go for on-premises because it is not very consistent. Just stay on the cloud.

I would rate Microsoft Intune an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.