Try our new research platform with insights from 80,000+ expert users
Adam Barnard - PeerSpot reviewer
Microsoft 365 / Azure Cloud Specialist at a tech services company
Real User
Top 20
Sep 9, 2024
Gives us increased security, consolidated management, and efficiency
Pros and Cons
  • "The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time."
  • "For autopilot, there should be more granularity on the settings that they offer at this stage."

What is our primary use case?

For the most part, we use it to manage mobile devices. Most of the time, they are Windows devices. We manage them by deploying policies so that we can control the antivirus on them and enable BitLocker to encrypt internal drives. We can also control and maybe lock down some Windows settings to ensure that people are locked down and they can only access certain applications.

How has it helped my organization?

By implementing Intune, the biggest problem that we wanted to solve was the protection of company data. We wanted to ensure that if a phone or a laptop gets stolen, the company data does not fall into the wrong hands. Secondly, we wanted protection against any rogue employees who might resign or send company data to any of the competitors. So, for the most part, it was device security and governance. They ensure the protection of company data. That is the biggest problem that gets solved with Intune.

Mobile application management has been the best for mobile devices. It is the most efficient and most sought-after feature compared to full mobile device management. When it comes to personal devices, most people feel that the features and the policies are too invasive, and you are interfering with personal data. This is why mobile application management has been the best feature for cell phones. This is the feature that has been deployed the most.

Intune has supported us in terms of efficiency. It makes work easier and reduces internal IT admins' workload. Instead of an admin having to manually install an application on a device, the auto-deployment feature for the application has tremendously reduced the time that an IT admin spends on end-user devices.

Intune along with Defender 365 brings all endpoint and security management tools in one place. It is not only Intune on its own. You do have the Defender 365 component as well. However, for device management, Intune does bring it all together, and you can do at least 80% to 90% of your management from Intune.

It affects our IT and security operations positively. It allows for increased security and most definitely assists with efficiency and time management. It has saved about 30% of the time overall.

Intune is very easy. As long as you have the knowledge, it is very easy to navigate, and they are always improving. It just gets easier and easier as the months and years go by.

With Intune, we have better security, improved device management, and ease of policy management. We spend less time trying to configure devices. There is better time management, ease of access, ease of deployment, ease of patch management, etc.

I use Intune's Endpoint Privilege Management feature. It works quite well, and I am quite satisfied with it.

Intune affects the users positively. It allows the end users to request access when needed. It also reduces the time spent by IT administrators. They do not have to contact users to initiate remote support calls whenever something has to be installed. It definitely increases security and enables less reliance on internal IT support.

It saves costs. There is probably 20% to 50% cost savings. It all depends on the size of the client or business, but there are definitely cost savings.

Intune has most definitely helped to consolidate vendors. This consolidation of vendors has affected our security posture most positively. There are some security vendors out there that are still slightly better with certain features that Intune does not have yet, but in terms of consolidation, it reduced costs, which is definitely a positive.

Intune integrates pretty well with other security solutions in the IT environments that we have. I would rate it a ten out of ten for that.

What is most valuable?

The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time.

What needs improvement?

For autopilot, there should be more granularity on the settings that they offer at this stage.

The licensing model that they have for Intune add-on products should also be better. For enterprise app management, as well as endpoint privilege management, currently, there is an add-on license that the customers have to pay for. Microsoft needs to improve its costing model for that so customers would be more interested in utilizing those features. They should not have to pay additional costs for that.

In terms of securing hybrid configurations, they are not 100% there yet. There is definitely room for improvement. Overall, I am about 80% satisfied when it comes to that.

Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Intune for at least six years now.

What do I think about the stability of the solution?

It is pretty stable. I would rate it an eight out of ten.

What do I think about the scalability of the solution?

I would rate it an eight out of ten for scalability.

Our clients are small, medium, and enterprise businesses.

How are customer service and support?

I would rate them a five out of ten. They used to be great, especially when you purchased premium support. However, over the last year or two, their support has definitely deteriorated, but that definitely does not affect my recommendation to use Microsoft products. I would definitely still utilize them because the support is not always poor. There are times when you do get excellent support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I do have experience with other vendors. It depends on which product we are referring to, but in terms of ease of use, I would definitely put Microsoft high up on the list. In terms of consolidated management, you can do everything in one place, whereas in other products, you might need three or four different products to accomplish the same thing.

How was the initial setup?

Its deployment model depends on the client. We have all kinds of deployment models.

Its deployment is average in terms of complexity. It is highly client-dependent. If it is a new client, the deployment is very easy. If it is an existing client, it can be moderate to very complex.

The deployment duration is also client-dependent. It can take a couple of days or a couple of weeks.

It requires maintenance. It is not maintenance in the sense that you must do something to improve it. As new features come out, they change the policies. You must deploy the new set of policies as Microsoft recommends it, but it is not high maintenance. It requires occasional maintenance.

What's my experience with pricing, setup cost, and licensing?

It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad.

What other advice do I have?

I would definitely recommend Intune because of the improvement in efficiency and security posture and ease of management.

I would rate Intune an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Diego Rios - PeerSpot reviewer
Systems Engineer Intune at a computer software company with 201-500 employees
MSP
Top 10
Aug 7, 2024
It is reliable and helps consolidate our endpoints, but the reset process has room for improvement
Pros and Cons
  • "The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune."
  • "Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune."

What is our primary use case?

I am using Microsoft Intune for a trading company, Where I need to establish a secure administrative role for this product. We utilize Intune to manage Android, iOS, and Windows devices. We use it primarily to secure devices, deploy applications, and enforce security policies. Additionally, when employees leave the company, we can remotely wipe devices or applications, especially if personal devices are used for business purposes.

How has it helped my organization?

Microsoft Intune consolidates our endpoint and security management tools into one dashboard.

The user experience is generally positive. While specific changes can sometimes introduce minor issues, these are often related to device operating systems, particularly variations in Android labeling. Consequently, a small percentage of users have reported inconsistencies across different devices. Overall, however, the platform is effective, with 90 percent of users finding Intune a good user experience.

Our team manages most of the security measures we implement, specifically those related to conditional access. This involves deploying various conditional access policies, which I believe is a positive development. Intune has significantly enhanced its capabilities, allowing us to restrict and secure access to corporate data more effectively.

Enterprise application management is a valuable tool for managing non-corporate devices, commonly called Bring Your Own Device. By implementing this feature, companies can protect sensitive data from potential breaches. Intune offers a promising starting point for organizations seeking to adopt this strategy, as it enables control over infrastructure data.

In my experience with management products, Microsoft Intune is a reliable tool for most of our needs, providing a strong foundation for company-wide management. While initial configuration is required, Intune consistently delivers a positive experience for managing applications and devices once established.

Intune is excellent for managing applications from the outset. It allows for robust corporate data protection by implementing Mobile Application Management policies and conditional access, ensuring all data is secure quickly. This strong security foundation enables organizations to leverage Intune's additional benefits fully.

What is most valuable?

The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune.

What needs improvement?

Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune. This inconsistency requires improvement.

For how long have I used the solution?

I have been using Microsoft Intune for almost seven years.

How are customer service and support?

Support has been helpful in resolving some issues, but response times are inconsistent. Initial troubleshooting can be lengthy, especially for complex problems. While they sometimes guide us effectively, resolution speed varies widely depending on the issue's complexity. Support performance is inconsistent, with some instances of rapid assistance and others marked by excessive delays.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment was complex because there were many steps, and I failed to get the full results. It took a week to complete, and one person was enough for the deployment.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses.

What other advice do I have?

I would rate Microsoft Intune seven out of ten.

Because of all the training and information, it took me a couple of years to see the benefits of Microsoft Intune.

Managing deployed applications requires maintenance, but Intune, being cloud-based, does not necessitate such upkeep.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,114 professionals have used our research since 2012.
Information Technology System Administrator II at a government with 51-200 employees
Real User
Top 5
Apr 16, 2024
Cloud-based and helpful for compliance and endpoint deployment
Pros and Cons
  • "Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app."
  • "I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."

What is our primary use case?

We are using it for the endpoint deployment piece.

By implementing Intune, we are trying to get everything off on-prem.

How has it helped my organization?

Because of the FedRAMP space and some of the pieces we are doing, such as the new policies for CMMC 2.0, we have more worries when we have anything physical. It just made sense to go for a cloud solution. Because we were already using Microsoft products and we were previously partially using Intune, it just made sense to use Intune.

Once you start getting things hosted in the cloud, rather than having to host the domain pieces yourself, they can be generally managed by Intune. One of the issues that we had when we had the hybrid or on-prem deployment set was that users would have to use a VPN to be able to change their user email or their password sets. Having to manage on-prem exchange was an issue as well. There were other things like that. As we are moving the pieces over, we are noticing a lot more availability and easier configuration of pieces for users.

Intune has helped us with compliance. We are using it for CMMC 2.0 compliance.

Intune provides full endpoint visibility and IT control across device platforms. You can individualize it for your company with the Intune Company Portal app. You can make applications and other things and have them deployed via scripts.

The user experience of Intune has been nice for other individuals from what I have seen.

A lot of security is achieved via Intune policy deployment cases. There is a baseline security set, and then a part of it was configured with some of the other things that we needed for CMMC 2.0 compliance. It is containerizing for cell phones in particular and not allowing specific connection sets. We have more cells than anything else. A lot of the users do not even need to touch a lot of the system sets that we use. We have not had any issues with user availability.

One of the things that you can do with Intune is that you can have approved app sets. As a corporation, you know that a user needs to use an application, so you can have it added to Intune Company Portal apps. You can have it pre-downloaded for the users without the need for an admin's intervention. For the apps that users could need or do need, you can either force installation or set it up for the user if they need it.

Intune certainly affects our organization's attack surface. We are utilizing DLP, domain policies, and things like that via Intune. It is nice to be able to make sure that the users can have their laptops, and there is also no need to have a VPN service for a lot of those. It makes it easier for each user's things to be isolated.

We started utilizing the app proxy service. If you have local applications that use a web URL, you can use the app proxy and have Microsoft handle the VPN connection set rather than needing a VPN yourself.

Intune has helped to reduce the risk of security breaches in our organization. Intune has saved us costs. It has helped us reduce our workloads. When doing the hybrid deployment, we have to manage our on-prem environment and have additional security for it. By moving into the cloud, we have reduced the electrical cost of the office. There is also a price difference. Hosting our own VM sets versus having them host in Azure are two different things. Doing cloud integrations with pieces is easier in Intune than on-prem. It has been a nice thing that we have been dealing with recently.

What is most valuable?

We are using it for its DM Hosting, user hosting, and end-to-end deployment as well. It is all very nice.

What needs improvement?

I would like them to stop making changes and not tell people they have already made the changes.

I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that. Tagging is still at more of an infancy set. You get a lot of false flags.

There can also be a more simplified use case for app deployment. They leverage MSIs and WIN32. I am having a more washed-out EXE process. Rather than having to build the script sets yourself, having them autogenerated script based on you uploading in a default location would be nice.

For how long have I used the solution?

We are still in phases. It is not simple to just do a hard cutover for a lot of it.

How are customer service and support?

Even though it is a Microsoft product, Microsoft does not sell or support the product directly, so you have to talk to a third-party set that is considered their partner to be able to access support. Our partner is JourneyTEAM. After utilizing billable hours with them and other pieces like that, we have been getting a lot of nice support via them. I would rate JourneyTEAM a 10 out of 10. I really enjoy working with those individuals.

Which solution did I use previously and why did I switch?

We were using Symantec, and we ended up using Intune. Symantec is a nice security piece, and it does some device management. There is a domain-joined service for laptops. Intune has a similar service set. You do what is called the hardware hash join into the Microsoft Intune to have the laptop cleaned by an organization rather than turning on a VPN and connecting to a domain service for a domain controller that an organization has. A lot of that is cloudly or natively handled by Intune. Especially if you go further with the Intune hardware hash joining process, there are some script sets that were put out. You can even do hardware hash harvesting from where you are purchasing, so you can have the OEMs give you the hardware hashes to be able to input that into your cloud environment. You then know that anyone cannot just walk away with the laptop because it is still joined to your Intune base.

In terms of differences between these two solutions, there is the domain service set. Intune manages the whole domain set, and then it also integrates into the other application sets. Intune is more of a product suite set. It also does the policy and detection pieces for devices, whereas Symantec is more strictly the policy sets and security.

What other advice do I have?

Intune can bring all of your endpoint and security management tools into one place. For the use case that we are doing, we are leveraging additional security software as well, so there is a little bit of everything.

We are not using it for corporate assets. We are utilizing the M365 VM license set, which is a semi-part of Intune. That is how the users are reaching some of the remote corporate resources.

I would rate Intune a 9 out of 10. It is definitely a nice product, but there are nuances to it. Especially with them coming out with and changing name schemes for a lot of the features, you have to do digging to find the whole use case, but with all the options and different use cases, there is a lot to be gained.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Anand Rathod - PeerSpot reviewer
Consultant at a tech vendor with 10,001+ employees
MSP
Top 5
Apr 16, 2024
Scalable with long-term viability and integrates well with other Microsoft products
Pros and Cons
  • "The features I found most valuable in Intune are its user visibility and troubleshooting options."
  • "Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola."

What is our primary use case?

I worked with Microsoft Intune in my level two support role. My tasks included license assignment and assisting users with configuration issues, especially in mobile device management for iOS and Android devices.

What is most valuable?

The features I found most valuable in Intune are its user visibility and troubleshooting options. With Intune, I can easily search for a user and see details about their devices and real-time activity. The advanced audit log is especially helpful for diagnosing login and communication issues. Another standout feature is Autopilot, which simplifies machine integration by automatically adding devices to the domain when they are logged in.

What needs improvement?

Areas for improvement in Intune include expanding support beyond Samsung devices to accommodate other Android manufacturers like Redmi and Motorola. Additionally, there is a need for better support for Linux operating systems, as patch management for Linux is currently not managed by Intune, unlike for Windows devices.

For how long have I used the solution?

I have worked with Microsoft Intune for three years.

What do I think about the stability of the solution?

In terms of stability, Intune generally performs well, but there may be occasional bugs like the issue with Redmi devices. While bugs are addressed, the resolution process can be time-consuming.

What do I think about the scalability of the solution?

Intune is a scalable tool with long-term viability. I think it is likely to remain stable and relevant in the market for at least the next decade, even as competition evolves.

How are customer service and support?

I would rate the technical support team for Intune as a five out of ten. It could be improved a bit.

How would you rate customer service and support?

Neutral

How was the initial setup?

The implementation of Intune follows a structured process, starting with a change activity managed by a dedicated team. This involves creating a ServiceNow ticket detailing the implementation plan, rollback options, and involvement of various teams. After approval, testing is conducted, followed by deployment in a phased manner, typically at the beginning of the month to avoid interfering with critical month-end activities.

What's my experience with pricing, setup cost, and licensing?

In comparison to other vendors, Intune is reasonably priced because it offers a comprehensive package that includes email access, Outlook, Office, and OneDrive storage, with storage increasing based on the license. Other service providers may have limitations and additional storage charges, whereas Intune provides services within a single cost, making it attractive to many companies for its flexibility and included features.

What other advice do I have?

We used Microsoft Intune to solve problems, such as ensuring device security and compliance. For instance, some Redmi devices weren't meeting encryption requirements. We addressed this by enabling developer options on those devices, specifically, Redmi models 5 and above. We documented this solution for reference and future troubleshooting.

The most effective feature for managing and securing our mobile workforce is multifactor authentication. It adds an extra layer of security by requiring additional authentication steps when logging into devices. Additionally, conditional access policies allow us to set specific rules, such as blocking downloads or file transfers from personal devices to company resources, ensuring compliance with security policies.

It took about six months to start seeing the benefits of Intune deployment, especially regarding application deployment and user machine management.

Intune integration with other Microsoft products has strengthened our device management strategy by incorporating in-house applications like Outlook, Wi-Fi, and others. Additionally, it provides a mechanism similar to the Google Play Store for adding required applications internally, including Microsoft products like Dropbox, Google Chrome, and others.

Intune is deployed across various locations and departments within our organization. Licenses are allocated based on department and employee roles by our Office 365 team. Users are added to Active Directory groups, and ServiceNow automates configuration and support requests.

Intune requires regular maintenance, typically provided by the IT team or architects. Microsoft releases service updates approximately every three to four months, during which maintenance downtime may occur. 

I would recommend Microsoft Intune to others, especially those working in the field of technology. Staying updated with new technologies is crucial, and Intune offers valuable features for device management and security. However, the decision to use Intune depends on individual needs and preferences, as well as company requirements.

Overall, I would give Microsoft Intune a seven out of ten. While it is a solid tool, there are other competitors in the market like AirWatch and BlackBerry UEM that offer similar functionalities.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Muhammad Javed - PeerSpot reviewer
Head Of EUC at a financial services firm with 1,001-5,000 employees
Real User
Jan 15, 2024
Helps unify our endpoint and security management tools, enhances IT security operations, and improves our security posture
Pros and Cons
  • "Intune's unified endpoint management platform is invaluable."
  • "Microsoft Intune is not user-friendly to manage and has room for improvement."

What is our primary use case?

We opted for Microsoft Intune for endpoint management within our Microsoft solution bundle.

How has it helped my organization?

Intune unifies our endpoint and security management tools.

Managing our devices in a single solution helps our IT security operations.

The user experience is good, especially for SIS Administration.

Intune provides 90 percent visibility and IT control across device platforms.

Intune helps us secure our hybrid work.

Our information security team has been quite satisfied with our organization's security posture since deploying Intune.

Microsoft's E3 and S3 subscriptions keep us within their ecosystem and enhance our IT productivity, eliminating the need for third-party solutions.

With the implementation of Intune the risk of security breaches has been decreased.

Intune's unified platform has saved our organization money by eliminating redundant costs, like extra licenses and the need for multiple solutions for the same tasks.

Intune helped us consolidate vendors. This consolidation has improved our security posture.

It is important for us that Intune integrates with Microsoft 365 and Microsoft Security for both cloud and commonly managed devices.

What is most valuable?

Intune's unified endpoint management platform is invaluable.

What needs improvement?

Microsoft Intune is not user-friendly to manage and has room for improvement.

The detection and prevention of end-user data leaks from mobile devices can be improved.

For how long have I used the solution?

I have been using Microsoft Intune for nine months. 

How are customer service and support?

The first level of remote support is inadequate. While the E5 license grants access to advanced support, I've encountered instances where the technical support team deflects responsibility. For example, a recent issue with Microsoft not syncing properly with the cloud was attributed to Windows and redirected to another team. Due to Microsoft's overall responsibility for their products, I believe since it all falls under the umbrella of Microsoft, they should deal with it.

How would you rate customer service and support?

Positive

How was the initial setup?

Once we create our tenants, the migration and synchronization of the users to the cloud services is straightforward.

We deployed the solution in phases and it took around three months to complete. Three people from our end were involved in the deployment.

What about the implementation team?

Our Microsoft partner helped with the deployment.

Which other solutions did I evaluate?

We evaluated IBM, Ivanti, and Workspace ONE but our management decided to move away from third-party platforms to simplify and save costs.

What other advice do I have?

I would rate Microsoft Intune a nine out of ten. Intune is missing a single-pane-of-glass, requiring us to jump through multiple portals to manage all our devices.

We have 3,000 users.

Microsoft Intune is a top-notch solution and I recommend it.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Manager at a non-profit with 51-200 employees
Real User
Top 5
Sep 16, 2024
It makes managing our endpoints easier, saves costs, and improves productivity
Pros and Cons
  • "The automatic patching is the most valuable feature of Intune."
  • "Intune needs to incorporate more tools to reduce the number of third-party applications we rely on."

What is our primary use case?

We use Intune for endpoint management to ensure they are updated with the latest patches. We also leverage Intune to oversee our applications and keep them current. Lastly, we employ Intune's remote tools for endpoint administration.

We implemented Intune to ensure our endpoints were updated.

How has it helped my organization?

Intune brings all our endpoints and security management tools into one place.

Intune is integrated with Defender to manage our security policies.

The user experience is good. Intune is easy to use and deploy.

Intune has significantly improved our IT productivity by automating the updates for Windows and third-party applications. This automation reduces costs and improves efficiency, allowing us to adopt a set-and-forget approach to software maintenance.

What is most valuable?

The automatic patching is the most valuable feature of Intune.

What needs improvement?

Intune needs to incorporate more tools to reduce the number of third-party applications we rely on. For instance, I currently use PatchMyPC to package new applications for Intune and then deploy them to endpoints. If Intune offered this functionality natively, we wouldn't need to rely so heavily on third-party applications.

For how long have I used the solution?

I have been using Microsoft Intune for almost four years.

How are customer service and support?

The technical support by Microsoft is terrible. 

How would you rate customer service and support?

Negative

How was the initial setup?

The initial deployment was complex, requiring an expert for setup. It took one week to complete and involved one system administrator and me.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

We have seen a return on investment from Intune through time saved, which correlates to around $20,000 per year.

What other advice do I have?

I would rate Microsoft Intune seven out of ten. Intune is a valuable tool, but following the screen prompts can sometimes be challenging.

Two of us are responsible for the maintenance of Intune.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
VipinKumar2 - PeerSpot reviewer
System Engineer at a real estate/law firm with 10,001+ employees
Real User
Top 20
Jul 29, 2024
Improves security, offers excellent mobile device management and is easy to set up
Pros and Cons
  • "The mobile device management is very useful."
  • "There are a lot of updates happening on Microsoft."

What is our primary use case?

I'm working with InTune on the user side. It's used for device enrollment and mobile device management. It's used for remote desktops and remote control for compliance. 

How has it helped my organization?

The solution helped us resolve user enrollment issues. Sometimes, users want to reset, for example, file server systems and Intune ensures a user can't just enroll any new systems.

What is most valuable?

The mobile device management is very useful. With mobile device management, we can monitor everything and control devices. We can monitor devices and fix things on remote desktops. 

Intune brings all endpoints and security management tools into one place. This helps us monitor everything from one portal. We can exclude any PowerShell command. It helps us not only monitor for but also fix any problems. We can add and remove items remotely from any device from a single place. 

The solution has a helpful feature called Co-Pilot. We can access it via the portal and configure it as we need. However, I have not used it myself. 

We use Intune with a hybrid model. We can connect it easily to other services. 

With the ability to monitor everything from one place, our security is quite good. The level of security is better. I'd rate the level of security we've been able to achieve ten out of ten.

It's positively affected IT productivity in our organization. Having Intune has made our IT engineers more effective. They can use the cloud portal from anywhere and at any time to easily adjust or deploy whatever users need. 

We've been able to save money compared to using SCCM. Intune has helped from a cost-savings perspective, although I can't speak to exact costs. 

What needs improvement?

There are a lot of updates happening on Microsoft.

For how long have I used the solution?

I've used the solution for about six months. 

What do I think about the stability of the solution?

I haven't had any challenges with stability.

What do I think about the scalability of the solution?

I haven't come across any limitations in terms of scalability. 

How are customer service and support?

I've never had to reach out to technical support.

Which solution did I use previously and why did I switch?

I also use VMware. 

How was the initial setup?

The initial setup was straightforward. We simply needed to create an account don't he Microsoft side and then we can go and get licenses. 

I administrate and maintain Intune for the company.

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility in regards to Intune pricing. 

What other advice do I have?

I'd recommend Intune to others. I'd rate Intune ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Joery Van Den Bosch - PeerSpot reviewer
Modern Workplace Architect at a tech services company with 51-200 employees
Real User
Top 10
May 12, 2024
Centralizes endpoint and security management, is easy to use, and can help simplify app updates
Pros and Cons
  • "The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."
  • "Reporting needs improvement."

What is our primary use case?

Nowadays, we've seen more evolution towards Autopilot for Windows 10 and then in a hybrid or cloud-only setup. After the Windows devices, we use it with Android, the most frequent mobile, and then iOS. I have five or six projects regarding Microsoft.

It helps deal with conflicting policies. We do a lot of graph API calls toward Microsoft for reporting, et cetera. 

How has it helped my organization?

It simplifies the work of the IT admins in a company if you set it up right. The setup will take some time, obviously. However, if you set it up right, it will simplify the management of your endpoints. The enterprise app management is great. With Intune, you can shorten the time needed for handling the necessary updates so that there are no vulnerabilities on the applications or on the operating system side of things.

What is most valuable?

The Intune suite offers a lot of features. 

The AutoPilot feature is helpful.

Endpoint privilege management is very good. You can bring your own device setup. You can use it in combination with conditional access policies for encryption.

Migration from on-prem to cloud is good.

The settings catalog and configuration profiles are also very, very useful.

Intunes brings all of our endpoint and security management tools into one place. This is a good thing. We now have one portal to check instead of dozens. I'm really happy with that.

The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune.

We've used Copilot. We have nothing to complain about, however, it is very expensive. With Copilot, we summarized a few of our policies and devices, which were great. We check the properties of the devices, hardware, of the devices, and so on. Mostly, we played around with the summaries of the policies, however, we switched it off since it was running for a couple of days, and it was a few hundred euros for those few days. 

Witnessing the benefits of Intune happen quickly. Clients usually begin to see benefits after the kickoff meeting. Intune is an ongoing development product. It helps both greenfield and existing setups. It's not static. We'll work with policies and versioning, and after every quarter, we'll review our policies and update where necessary. If clients used Intune managed services, they get policy updates included in the managed service. 

Intune is good for securing hybrid work and protecting data of the company while bringing our own devices. We use device framework policies from Microsoft themselves with some minor adjustments. They have level one, level two, and level three policies. You can just fix the settings of their site, and that's also what we use. Then we just tweak and bring in our own experiences. 

The endpoint privileged management enables users to enforce privileged access and can positively affect user productivity. In in small environments, the end users are, in 99% of the cases, also local admins on their devices, which is obviously not good. In bigger environments, we get into that less often as it's more of an organized thing. That said, in small environments, everybody is a local admin and that brings certain risks with it. So users can install and download everything they want. With endpoint privilege management, we can set rules for specific applications, and then, a user can ask for approval to run a certain application, which is very good. 

Intune positively affects overall IT productivity in organizations. If users need to install it on a device that they need in their workday or day-to-day business, they can just grab it themselves from the company portal app. They do not have to wait. They do not have to enter a support ticket that goes to the help desk to request a certain type of software. They can do it themselves, so they save a lot of time.

Intune, when applied on the cloud, can save on costs. With the cloud, there's no on-prem infrastructure that needs service, electricity, space, or cooling, for example. 

What needs improvement?

There are a lot of features that need to be released. There is no copy-paste or fie transfer. There's more work to do. They don't live up to my expectations anymore. Microsoft has a history of releasing features that are not completely finished. 

Remote help needs to be better.

Reporting needs improvement. It's still lacking. The built-in reporting is pretty basic. In managed services, we have a lot more reporting. However, we had to develop it ourselves.

For how long have I used the solution?

I've used the solution since the product launched, about 15 years ago. 

What do I think about the stability of the solution?

The solution is fairly stable. I cannot recall the last time that there was a health issue reported on the Microsoft side regarding Intune.

What do I think about the scalability of the solution?

The scalability is perfect. I've had no issues with scaling. 

How are customer service and support?

The communication between us and Microsft is good. They do come back with insights on what's to come. When it coms to support, if you are lucky, you will get a good tech that can help. The knowledge of some techs are insufficient. They may ask basic questions that are not relevant to the issue. You spend a lot of time re-answering questions you may have already addressed in the original ticket.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I did not use a different solution previously. 

I've been in touch with MobileIron and AirWatch, however, that's very, very basic.

How was the initial setup?

I work with both on-cloud and on-prem versions of the solution. 

The initial deployment is very simple and straightforward. I've been doing it for 15 years, so I understand the process. When people are new to Intune, there may be some complexity. There are many things that need to be considered. The learning curve can be steep. 

There is support from Intune for maintenance, like when an application fails to install. 

What about the implementation team?

I tend to implement the solution myself. 

What's my experience with pricing, setup cost, and licensing?

Some people have Microsoft 365 with a security add-on, and Intune is integrated. 

Copilot is expensive as an add-on.

It's a rather expensive solution, especially if you want to use all the bells and whistles. 

What other advice do I have?

I've been involved with the solution as a customer, integrator, reseller and consultant. I'm a freelancer as well and use it myself. I'm selling licenses and doing greenfield setups for different customers. 

We've not yet used all aspects of Intune suite, which is a new collection of advanced endpoint management and security tools. We have demoed it, and we are showing it in workshops. However, we do not have it in a live environment. A lot of customers are hesitating to buy the Intune suite due to the price. Some users may be paying fifty euros per user per month and then would need to add another 10 euros for the Intune suite, and that's a big step since that would be a fifth of the license that they're already paying. 

It's helpful that Intune is integrated with 365. It's important that everything is integrated together so that the Microsoft ecosystem becomes seamless. 

I'd rate the solution 8 out of 10 overall. 

It's a fund product. The possibilities are almost endless. It will make your life easier. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2026
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.