Microsoft Intune Reviews

I was using Intune with a customer. I had a long-term contract with a mining company, and then I moved to another organization. I am now in a different company. They all are large organizations. They are moving to the cloud, and Intune is one of the tools they are going to utilize.

In my previous job, Intune was being used for the cloud environment. We migrated fully from on-premises SCCM to cloud-only managed. We were utilizing all the benefits of Intune for cloud management, such as Windows updates, encryption, configuration, replacement of GPOs, etc. Moving away from the SCCM to Intune was a part of my previous job.

It is a modern tool. It is a cloud-based or software-as-a-service tool that gives you centralized management at one location. You have good dashboards. You have pretty much everything at a single location. You can manage different settings in one place. It is about manageability. It also gives you access from any place. It is a cloud solution, so as long as you have connectivity, you can do pretty much everything.

Intune brings all of the endpoint and security management tools into one place, but it is a lengthy process because I have been working for large organizations. They have been heavily dependent on on-premise services for years or decades, so the transition always takes time, but it is pretty successful. It is a good tool, but in security, there are dependencies, so it takes time for the transition to be successful. We have been using different security baselines and CIS or NAS methodology. It is a difficult process. Especially when you do GPO migration, not all settings are yet directly supported in Intune. Sometimes, you have to do a bit of workaround, power shell settings, and registry settings. It is tricky, but it is a key area for a successful transition.

Intune does not yet provide full endpoint visibility and IT control across device platforms. There is still a significant gap between all the systems we used on-premise and Intune. It is probably going to take time for Microsoft to fill the gap. Sometimes, you have to use third-party products, and sometimes, you have to use workarounds. It is a tricky one, but Microsoft is moving in the right direction, slowly but surely.

In terms of user experience, users do not use Intune. From the user perspective, it is about the performance and the impact, and there are some analytical tools to measure performance, reliability, etc. The built-in reporting is pretty good.

Intune affects IT productivity. From the IT operations perspective, things are much more simplified. The transition also enforces some cleanups, optimization, etc. It is definitely a great improvement for the IT organization.

Intune itself has probably not reduced the risk of security breaches, but there are many add-ons. There are many security products from Microsoft that integrate with Intune and Azure. Its reporting is great. By having the right knowledge and the right understanding, you can utilize this. There are some security baselines that you can utilize in Intune, which are coming out of the box. Microsoft is providing its own products for security, and this is probably an area we should explore.

Intune helps to save costs. As a part of the transition from on-premises to Intune, you can decommission your legacy infrastructure such as SCCM and domain controllers.

Intune has helped to consolidate vendors. It is one product, and Microsoft is trying to fill all the gaps with the add-ons. Microsoft is constantly adding functionality pretty much on a monthly basis. Utilizing a single vendor or single tool set is always good. This consolidation affects the licensing costs. When you have a single vendor, you have more options for contract negotiation, license discounts, etc.

It is very important that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. You have a single pane and the same toolset. It is always good to utilize a single product.

It is a modern desktop management tool. It is a replacement for SCCM and GPOs. When organizations are moving away from the AD to Azure AD, especially for devices, it is very useful. It is helpful for managing devices anytime and any place without requiring dependency on the local networks.

There is still a gap between SCCM and Intune, especially in the reporting, inventory, and software deployment areas. For people using SCCM, Intune seems to be very simple. It is a good thing, but sometimes, it is a bad thing. There is a significant gap, especially for large organizations in terms of functionality. Microsoft still has a lot to do.

I have been working with Intune for about 5 years. I am an endpoint management specialist. I am using it pretty much daily.

I would rate it an 8 out of 10 for stability. It is still under development, so there are issues. Sometimes, settings are not consistently applied everywhere, so they give unexpected results. It is probably because of the learning curve and also the ongoing development. Sometimes, there are bugs or some mistakes. It is a cloud environment, and sometimes, some settings are not applied. It is a matter of time. It will get fixed.

It is very scalable. It is practically unlimited.

I have been working with companies with different numbers of users and devices. In one company, there were 40,000 devices, and in another one, there were 300,000. The number of users is more than the number of devices because the companies I have been working with have different shifts, so they are sharing devices. That is why there are more users than devices. The average is 35,000.

The first and the second lines of support are quite poor. They redirect end users to publicly available documentation, which is not very useful because usually, the first thing you do is to check what is available publicly before you raise the ticket. Their support is not very good. I would rate their support a 6 out of 10.

Neutral

I have been mostly using SCCM. The move to Intune was a part of the cloud transition. Most companies are moving not only the MDM solution but all kinds of services to the cloud. Intune is just one of them. It covers one of the areas.

Its deployment and maintenance are easy. I would rate it a 9 out of 10 for both. It is generally deployed on a public cloud.

The number of people required for maintenance depends on the size of the organization. One person is never good enough because you need to consider various time zones, people going on leave, etc. 

Intune comes with the licensing that is common for large organizations. However, Microsoft has recently released many add-ons that are very expensive, especially for large organizations or corporations. They are not very happy. They are not willing to buy them. That is the problem. Microsoft should probably work on the strategy for pricing for the add-ons.

They probably did not evaluate other options. A lot of organizations are trying to use one vendor, and they have been using Microsoft for a long time. Intune seems to be the most complete as compared to others. I have been doing some research recently for a company, and I have been going through some Gartner reports. Intune is clearly number one in this area.

To those evaluating this solution, I would advise to be aware of the fact that this is a product that is still being developed. There are many features that are not available yet, especially as compared to a product like SCCM which has been on the market for many years. Do not expect everything to be available straight away. 

I have not used Intune much for BYO devices. The companies I have been working with do not allow that. They either provide their own hardware, such as laptops or desktops, or virtual desktops such as cloud PCs. They either have Azure virtual desktop or Windows 365, so I do not have much experience with BYO devices.

I have also not used Intune's Endpoint Privilege Management feature. It is probably a new functionality that is not free. For large organizations, it is a significant cost, so they are reluctant to go in this direction. They might use it in the future.

Because of its scalability and future-proofing, I would rate Intune a nine out of ten.

We manage all our client devices, including Windows laptops, MacBooks, iPhones, iPads, and Android devices, using Microsoft Intune.

We regularly survey our users to gather feedback on their experience with device enrollment and app installation. The feedback we have received so far has been positive.

Intune is good at securing hybrid work and BYOD. There are a few gaps but we can manage those with other tools.

Microsoft Security Signals within Intune is an effective tool. It allows us to restrict access to specific systems or resources for certain devices based on their risk score. We can also prevent access for other devices that don't meet a specific risk threshold until their score improves.

It has enabled our IT team to use their tools more effectively.

Intune streamlines our endpoint management by consolidating multiple vendors into a single platform. With Intune, we can now manage features like the Windows Defender firewall and disk encryption directly, eliminating the need for separate third-party products. This simplifies our management process and potentially reduces costs.

The vendor consolidation has helped to reduce our licensing costs.

It is extremely important to us that the Microsoft Intune suite is integrated with Microsoft 365 and Microsoft Security. We're looking at consolidating more systems and solutions into our Microsoft licensing because of how easily it integrates. 

While Microsoft Intune boasts a wide range of features, its user-friendliness and bundled licensing cost are key considerations for me.

The licensing has room for improvement.

It would be great if Intune offered better data protection controls for BYOD Windows PCs.

I have been using Microsoft Intune for four years.

While Microsoft Intune is generally stable, there are recurring issues with deploying Microsoft 365 apps through Intune. These outages occur around the same time each month.

I would rate the scalability of Intune a nine out of ten.

While the technical support team is generally good, there have been instances where feedback sent to the product group has resulted in delayed or absent responses. This can be frustrating, especially when requesting new features or clarifying existing ones. It would be beneficial to establish a clearer communication channel with the product group to ensure timely responses and address customer concerns efficiently.

Neutral

Previously, we used Workspace ONE. While I find Intune to be generally better, there are still some specific areas where Workspace ONE offers functionalities that Intune currently lacks. Additionally, Workspace ONE was significantly faster for generating reports. However, I acknowledge that Intune has undergone significant improvements over the past year and a half, and it's steadily approaching the level it needs to be. Nevertheless, there's still room for further improvement.

The implementation was completed in-house.

The current licensing model separates essential features into higher-tier subscriptions, requiring additional purchases. Ideally, all functionalities should be included in a single bundled license.

I would rate Microsoft Intune eight out of ten.

We rely on Intune for device management and leverage other tools for security.

Additional maintenance is required to deal with the monthly outages.

I recommend using Intune for endpoint management. It's important to familiarize yourself with the product beforehand. Researching endpoint management via Intune and reviewing Microsoft's online recommendations is crucial for successful implementation within your organization.

I use Microsoft Intune for my Active Directory and my end-point and zero-day protection.

Microsoft Intune has allowed us to work from anywhere.

Autopilot is the most valuable feature of Microsoft Intune.

Integrating certain group policies can be challenging and may necessitate using on-premises systems to integrate them with Microsoft Intune.

I am encountering challenges integrating with multiple domains outside of my own due to unsupported Active Directory extensions.

I have been using Microsoft Intune for four years.

Microsoft Intune is stable.

Microsoft Intune is scaled to support more than 39,000 users without any issues. The initial setup process for the on-premises to Active Directory hybrid integration can be quite technical. We have 100 users.

Microsoft Intune's technical support is good.

Positive

The initial setup is straightforward. I am an architect and completed the deployment on my own within two months.

The implementation was completed in-house.

Using a hybrid setup instead of relying on a third-party product can provide a better return on investment with Microsoft Intune.

Microsoft Intune is included in our Office 365 suite license. The E5 license is expensive.

I give Microsoft Intune an eight out of ten.

Microsoft Intune doesn't require any maintenance from our end.

I recommend Microsoft Intune because it can be easily integrated with other Microsoft products into a single suite, making it a plug-and-play solution that can be set up with ease.

We use Microsoft Intune to manage desktop, mobile, Apple, and Windows devices.

Before Microsoft Intune, we were unable to manage devices because everyone was working from home, even though they were still part of our group. This meant that we could not control the devices, such as installing software, deploying tools, or setting up laptops for remote users. After Microsoft Intune was implemented, we were able to manage devices remotely. We can now push policies and applications to devices from a central console. This has made it much easier to keep devices up-to-date and secure, even when employees are working from home.

Device management allows us to control devices remotely, push applications from the cloud, and use autopilot. Autopilot is the most valuable feature.

When somebody has a customized application or their own company's application, we cannot deploy that application. For that, Microsoft has to change some tools, such as the launch tools, so that we can deploy those applications as well.

I have been using Microsoft Intune for two years.

Microsoft Intune is stable.

Microsoft Intune is scalable. We have 300 end users.

The technical support is good.

Positive

We previously used TeamViewer Remote Management. However, we switched to Microsoft Intune because TeamViewer did not offer application deployment or vulnerability management. Microsoft Intune offers both of these features, as well as integration with Office 365 Defender.

Intune's initial setup is straightforward. Microsoft provided us with some documentation on how to implement the basic setup, and we went through that. There is also a lot of documentation available on the Microsoft portal. We can easily find whatever we are looking for by searching. The Microsoft support team is also very helpful.

The implementation was completed in-house.

We have seen a return on investment with Microsoft Intune.

Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control. It is definitely worth the cost for organizations that need a comprehensive mobile device management solution.

I give Microsoft Intune an eight out of ten. It solves all of the problems that we were previously logging into other products to handle. Now, we can do everything from a single console, including security, management, encryption, device vulnerability, and anything else we want to do with the device. We can even run any script.

There is no maintenance required from our end for Microsoft Intune.

To use Microsoft Intune, we must have an active domain. We can then purchase Intune directly from Microsoft or from a partner.

If I had the opportunity to choose a configuration management tool again, I would choose Microsoft Intune.

Intune is a tool for managing configurations and policies for devices. It has additional benefits like monitoring and enforcing security measures. It helps us ensure that the devices we provide to our users are perfectly controlled so that data isn't leaking. For example, I can enable BitLocker to encrypt data on all employee devices. All laptops in the organization require antivirus software. Any laptops without antivirus are non-compliant, so I can block them in Intune. 

I can also use Intune to lock down specific activities on mobile devices. When people access their email, Microsoft Teams, or OneDrive on their mobile devices, I can enforce a policy that prevents them from copy-pasting data from the corporate email address mailbox to their phones. I can also block screenshots. 

We have nearly 100,000 users across multiple locations. That's one benefit of Intune. We can cover devices at several locations with a single cloud-based solution. 

The great part about Microsoft Intune is that we can target for Android/IOS/Windows devices with full control. We can also enroll Mac and Linux OS and enforce certain configurations and get compliance reporting. This provides us a key criteria for zero trust deployment model.

And now we have the option to integration of Ms Intune to MAC JAMF with API integration which makes the life simpler

And administrative Units helps a lot in scoping the device and providing the delegation to the required administrators which creates a very good RBAC management as well.

Intune is a cloud-based solution, so we avoid many of the headaches associated with on-prem maintenance like for example SCCM which was doing this job in the past and we need frequent patching and maintenance as well. Because Intune is a cloud-based solution whereas SCCM depends on on-premises technology to function, Intune has a simpler architecture with more options on MAM, reporting, security & MDM. We always get the latest security features and enhancements from Microsoft with the cloud-based solution Intune.

Intune allows you to create policies for managing mobile devices and mobile applications. Mobile application management targets and protects only the application. It will create a container for your application on the mobile device, securing the container and application. Mobile application management allows you to set limits on what employees do in specific applications that contain corporate data, such as Microsoft Outlook.

Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives.

Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further. 

I select one device, and Intune tells me it's non-compliant. I click on it, and it tells me the antivirus service is not running. It should provide some additional information. When did the service stop? Did the service start in the first place? Intune's internal graph API should also be improved because that is where we can apply commands. 

I've been using Intune for the last six years.

As stated the solution is very stable because there is 24/7 monitoring of the core component by Microsoft Monitoring Team. 

Microsoft Intune can scale easily since it's a cloud-based solution and we need to procure only licenses per user and no need to worry about maintaining the backend core component because it's handled by Microsoft.

I rate Microsoft's support a seven out of ten. Support is one area that requires massive improvement. In most cases, the frontline engineers collect the logs. After they review the logs, they will find the person who can help us fix the issue. 

Neutral

We previously used Microsoft System Center Configuration Manager, Microsoft's on-premise configuration management solution. We switched to Intune because we purchased an EMS E3 license that covers Outlook, Teams, Intune, etc. 

Ultimately, it comes down to costs. We don't need to spend money on SCCM licensing, and we get better cloud-based monitoring and reporting than SCCM. Most people prefer to move to Intune because they get some additional features included for free when they buy the EMS E3 license from Microsoft.

Setting up Intune was initially complex because we need to migrate everything from SCCM to Intune. If you already have your policies and configurations worked out on-prem, it will be the same once you move to Intune, and you'll see a massive improvement in configuration, compliance, reporting, and mobile device management.

The return on investment is that I have a better way to secure my devices and make them compliant. 

Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive. 

In order to protect this, I'm going to buy the EMS E3, which includes security and also the option to utilize Microsoft Intune. I don't need to buy an additional license for software and device management. I can do all of this with the same license I bought for Microsoft security.

I see a significant gap between Microsoft Intune and products by other vendors. We were using SCCM on-premises, but Microsoft Intune added monitoring and security features, so we didn't see any suitable alternatives. 

I rate Microsoft Intune a nine out of ten. Before deploying Intune, you must understand your current setup and security needs. If you're only looking for a security solution, you can deploy Microsoft Defender for Endpoint. However, Intune is ideal if you want a more comprehensive security solution that covers configuration and compliance management. You need to understand the gaps in your current solution and what you want to overcome. 

We use Microsoft Intune to deploy devices with Autopilot, manage apps, autopatch, device and application management, and enroll security policies.

The solution is fully integrated with the Microsoft platform and the Autopilot feature, which is a unique feature.

The user experience with Microsoft Intune is not so good. Sometimes, you see an error saying policies or configurations are not applied, but you don't get enough insights to know why.

The solution's app deployment needs to be improved. It now has advanced app management as a feature, and you have an app marketplace.

I have been using Microsoft Intune for two years.

Microsoft Intune is a stable solution.

Microsoft Intune is a scalable solution.

My experience with the solution's technical support has been mostly bad. We have a high skill set, and we test most things. When we call support, we normally need second-level or third-level support, and the first level is not very useful.

I rate the solution’s technical support a five or six out of ten.

Neutral

I have also worked with other tools like MobileIron. Compared to its competitors, Microsoft Intune is fully integrated with Microsoft.

Although the onboarding for hybrid devices can sometimes be a bit complex, most setup tasks are very easy.

Microsoft Intune is not cost-effective as a standalone product. It provides good value in an integrated Microsoft solution.

We implemented the solution because we wanted to have a zero-touch deployment. Microsoft Intune brings all our endpoint and security management tools in one place. Microsoft Intune is the base for everything because we use Zero Trust. You don't have Zero Trust if you cannot manage the device.

The solution's app discovery and app automatic updating features are very important. The App Catalog is not currently implemented, but I hope it will be on the roadmap. The solution's advanced endpoint analytics help a lot to proactively detect and remediate anomalies in endpoints. When you have issues with boot time or login time, you can see what the processes are.

I would recommend the solution to other users. In my opinion, Microsoft Intune has a good feature set and good value, but the price for the stand-alone solution is very high. I recommend including it in other license bundles, not as a stand-alone product.

We had Copilot for a testing period, and we used it to better understand or gain insights into problems and to get recommendations. We use Copilot very intensively, and it has been of help to us. However, we don't use Copilot for security in Microsoft Intune because the costs are too high.

I am satisfied with Microsoft Intune's ability to secure hybrid work and protect data on the company (BYOD) bring-your-own devices. The endpoint privilege management feature in Microsoft Intune has some limitations, but in general, it provides better security. Microsoft Intune has impacted our organization's attack surface. There is no need to have local admins.

Microsoft Intune affects our organization's productivity. It is not difficult to maintain the solution. I work with the cloud version of Microsoft Intune.

Overall, I rate the solution a nine out of ten.

We use Microsoft Intune for managing mobile devices. We considered purchasing another solution but ultimately decided to leverage the tools already available within our Microsoft product portfolio.

Microsoft Intune helps us achieve better predictability and a more secure mobile device environment.

Intune consolidates all our endpoint management tools into a single platform. This simplifies our software footprint. We began with mobile devices and are now expanding to personal computers and beyond. While the process may seem ongoing, it reflects the continuous growth of our endpoint management needs.

Intune is user-friendly. Supporting users doesn't require a huge effort. We've even created a self-service portal and instructions to help them install and manage their devices independently. We centrally manage policies and other configurations. This approach eliminates the need for users to bring their devices to service for initial setup, even for mobile devices. It's all about centralized management. When we provide company devices, everything is managed in one place with consistent policies. Software updates are also streamlined. Compared to older Microsoft tools, Intune offers a significant improvement. Updating software and maintaining the system is much easier with Intune.

Our overall security posture is good. We have implemented all of Microsoft's recommended security baselines. As a result, we use Microsoft Defender for Endpoint to protect both our desktops and mobile devices.

Overall, Microsoft Intune has positively impacted productivity within our organization. Several routine tasks that previously required manual intervention are now automated. This includes administrative functions, monitoring processes for functionality, and even interacting with processes that previously demanded significant manual effort.

By integrating Azure Active Directory Conditional Access with Microsoft Intune, we achieved full visibility of our devices, even when disconnected from the company network. This enhanced security posture is particularly beneficial for our remote workforce.

We can securely manage both company-owned devices and personal devices enrolled in our BYOD program. Intune allows us to create different profiles with varying security settings. This enables us to enforce strong security policies while maintaining flexibility. In case of a compromised device, Intune allows us to remotely wipe it, ensuring our data remains secure.

Intune does not provide real-time visibility. Since it's an online tool, it can take a few hours for the records to update.

I have been using Microsoft Intune for two years.

Microsoft Intune is stable.

Intune reduces the number of people needed for routine tasks, freeing them up for higher-value projects. This reallocation of resources delivers a clear return on investment.

Our enterprise agreement includes Microsoft Intune at no additional cost. To add advanced endpoint protection, we need a separate, but relatively inexpensive plan. This makes it a much more cost-effective solution compared to buying these capabilities as separate products.

We considered other mobile device management solutions, such as Davenport and a VMware product, but ultimately chose to stay with Intune due to its rapid development pace.

I would rate Microsoft Intune 8 out of 10. Microsoft Intune excels in environments with standardized devices, but organizations with a mix of models and devices may require significant manual configuration to ensure functionality.

In the past, I wouldn't have recommended Intune. However, with its integration into the Microsoft product line, it has become a valuable tool for any organization's IT portfolio.

We use Microsoft Intune to secure and control our notebooks and mobile devices.

Intune is deployed as SaaS.

Microsoft Intune has been instrumental in helping facilitate remote work.

Microsoft Intune brings our endpoint and security management tools into one place.

Microsoft Intune provides full visibility and IT control across our device platforms.

The Microsoft Intune user experience is seamless. The users are not affected by the control we have over the devices.

Enforcing privilege access using the privilege management feature allows us to quickly address the user's service requests.

Microsoft Intune has helped reduce the risk of security breaches. This control over our devices reduces the attack surface and makes them more secure.

Microsoft Intune has helped consolidate our vendors making it easier to administer control.

Intune suite's ability to integrate with Microsoft 365 and Microsoft Security for all managed devices is important and makes managing them easier.  

The policies restricting non-corporate devices on our network and the installation of unauthorized apps are the most effective for managing and securing devices.

The ability to block and erase remote devices is valuable to us, especially when those devices are lost.

I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices.

I have been using Microsoft Intune for almost two years.

Microsoft Intune is stable. I have not encountered any issues.

Microsoft Intune is scalable. We are planning to increase the size of our company within the next 12 months.

I have contacted Microsoft support once because we primarily use one of their local partners for support.

Positive

One infrastructure analyst completed the deployment.

We used a Microsoft partner to help with the initial deployment.

On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five.

We evaluated a solution from Blackberry but did not like it because it was not as intuitive and the configuration was antiquated. Microsoft Intune was also less expensive.

I would rate Microsoft Intune nine out of ten.

We have only 100 users. It is easy for us to administrate this number of devices.

A junior-level infrastructure analyst manages the solution.

Before implementing Microsoft Intune make sure to have a good plan and become familiar with all the solution's features.