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Intekhab Ahmad. - PeerSpot reviewer
Senior System and cyber security administration at Tankeenhr
Real User
Top 5Leaderboard
Significantly reduced the risk of security breaches
Pros and Cons
  • "The reporting and analytics features in Microsoft Intune have been a lifesaver."
  • "While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."

What is our primary use case?

With Intune, managing devices is a breeze. I use it to enforce security policies and seamlessly deploy applications to handle Windows 11 upgrades. It is like my one-stop shop for device management – no more manual headaches, just simple templates making my life easier. Plus, with Windows 10 support ending soon, Intune ensures a smooth transition to the latest and greatest without much hassle.

How has it helped my organization?

Overall, Intune has been a game-changer for our organization. It offers enhanced visibility, helping me identify and fix issues swiftly. Since implementing it, our security score has seen a noticeable improvement.

Intune gives me full visibility and control across all devices. For instance, if a device is slowing down, Intune alerts me, and I can proactively upgrade the hardware, like moving from HDD to SSD or M.2, ensuring optimal performance. It is like having eyes and control over the entire device landscape.

Intune has significantly reduced the risk of security breaches. With its robust security features and compliance monitoring, I can track and manage everything from emails to miscellaneous activities, ensuring a proactive stance against potential security threats.

The user experience of Intune is a perfect ten for me. It provides an incredibly helpful and seamless interface.

Intune has saved costs by preventing potential security threats. Restrictions on accessing miscellaneous websites have been invaluable in avoiding virus downloads and data loss. 

What is most valuable?

The reporting and analytics features in Microsoft Intune have been a lifesaver. In the report section, I can quickly identify device issues, compliance problems, or deployment failures. It provides a clear overview, allowing me to take immediate action, whether it's redeployment or manual adjustments, keeping everything in check and running smoothly.

What needs improvement?

While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users.

Buyer's Guide
Microsoft Intune
September 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Microsoft Intune for three years.

What do I think about the stability of the solution?

The stability of Intune is impecable.

What do I think about the scalability of the solution?

I would rate the scalability of Intune as a ten out of ten. I have not had any issues with it.

How are customer service and support?

Technical support from Microsoft for Intune is top-notch, a solid ten. Whenever I have had issues and opened a ticket, they have been quick to respond within half an hour to two hours. The solutions provided are effective with detailed instructions and additional information.

How would you rate customer service and support?

Positive

How was the initial setup?

My deployment model for Intune is gradual and cautious. It is like navigating through a vast ocean, where I test on a few devices first, slowly deploying one thing at a time. I learned the hard way that rushing impacts users, so it is a step-by-step process, taking a month or two, testing, deploying, and making adjustments as needed. Patience is the key to Intune deployment.
Deploying Intune wasn't a walk in the park, but it wasn't overly complex either. I would say it is moderate—needing time, experience, and knowledge. Testing is crucial.

Microsoft takes care of updates and maintenance. I just need to stay on top of deploying new patches that come from vendors, ensuring our machines are up-to-date and secure.

What was our ROI?

The return on investment with Intune has been excellent. The increased productivity and control over machines justify the cost, giving a full value-for-money experience.

What other advice do I have?

We use Microsoft Intune to ensure security compliance mainly through our DLP project. It is our go-to for deploying new features and staying on top of security patches. Intune keeps us informed about vulnerabilities, making it easier for me to download and deploy updates across our infrastructure, ensuring a robust and secure system.

The standout features of Microsoft Intune for managing and securing our workforce are endpoint protection, streamlined deployment of applications, and easy handling of feature updates. Creating Intune policies is a breeze; for instance, deploying applications is just a matter of selecting them and letting Intune take care of the rest. It is a time-saving and efficient way to keep our systems secure and up-to-date.

The real game-changer in Microsoft Intune for our data security is the ability to create and enforce specific policies. I have set up two types: one within Intune and the other through GPO. The combination of both has been pivotal in ensuring robust security measures for our organization.

Having all endpoint and security tools in one place with Intune is quite valuable. It allows me to track device usage, block systems, and, if necessary, wipe company data for security purposes. The integration with OneDrive ensures seamless syncing and backup of user data, providing an added layer of protection. It is like having a control center that empowers me to respond swiftly to any security concerns.

For securing hybrid work and data protection, I set up Intune to handle encryption using tools like BitLocker. It provides an added layer of security, allowing me to manage BitLocker keys and make necessary changes for better control. This way, even in a hybrid work environment, I have visibility and control over data protection measures.

Intune's integration with Microsoft security has significantly bolstered our organization's security. From prompt security patches to timely machine restarts and access control, it covers a multitude of aspects, ensuring a robust and proactive security stance.

Using the Endpoint Privilege Management feature in Intune has been a productivity boost.

After deploying Intune, there was a shift in user freedom, but it was a positive change. I could restrict access, control network usage, and block certain applications, enhancing overall security. While some users may find it limiting, it aligns well with the organization's focus on security.

Intune must integrate with Microsoft 365 and Security. The synergy is powerful. For instance, in security, I identify vulnerabilities and know precisely what patches to deploy using Intune. It is like a seamless collaboration that streamlines the process.

Microsoft Intune's integration with other Microsoft tools has revolutionized my device management strategy. It is like a helping hand that makes everything easy and seamless. Over the past five to six years, it has become an essential and efficient part of my device management toolkit.

Microsoft Intune's integration with other Microsoft tools has revolutionized my device management strategy. It's like a helping hand that makes everything easy and seamless.

For new users, my advice is to take advantage of Microsoft's virtual training sessions and certifications. Sometimes, they offer free certifications, which can be beneficial for users, considering the investment companies make. The biggest lesson I have learned is the incredible control and flexibility Intune provides. From deploying and removing applications to blocking and deploying the OS, it gives complete control over the infrastructure, making it invaluable for users in the field.

Overall, I would rate Intune as a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1209912 - PeerSpot reviewer
CSO at a tech services company with 11-50 employees
Reseller
Is cost efficient and easy to deploy, but the support is subpar
Pros and Cons
  • "The Mobile Device Management in Intune is a valuable feature."
  • "We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis."

What is our primary use case?

We've experimented with and deployed Autopilot for building and deploying software through Intune, utilizing Intune policies to modify Azure AD joined systems, now referred to as Entra joined. This covers the entire scope of Intune that we've explored and implemented.

We are a consulting company with extensive experience in deploying Intune. We utilize Intune for hybrid join Entra machines. For clients who have the necessary licenses, while Intune is not a full-fledged Remote Monitoring and Management solution, it can serve as an effective replacement for RMM if you are a Managed Service Provider.

How has it helped my organization?

While more mature tools exist for securing hybrid work and protecting data on BYOD and company devices, Intune is a viable option for clients who want to leverage MDM with their Premium or E3 license, especially if cost is a major concern. Despite some challenges with Samsung Knox and iOS devices, Intune has shown improvement, and these issues are less frequent. As Microsoft doesn't have a native phone, limitations are inevitable.

What is most valuable?

The Mobile Device Management in Intune is a valuable feature.

What needs improvement?

Microsoft recently separated Defender into Security. Intune does not centralize all endpoint and security management tools into one place. It used to be more centralized.

The Microsoft support has been subpar for some time now. Troubleshooting issues often require us to involve a partner, which isn't an ideal or easily manageable solution given the challenges with Microsoft support. We need a reliable partner, but that partnership might still require Microsoft's assistance.

We've faced significant pushback with Copilot as our clients aren't seeing a favorable cost-benefit analysis. Many are opting for ChatGPT Enterprise instead of integrating Copilot into their workflows. We initially expected significant value from Copilot, but Microsoft's pricing is excessive, and the product itself is not exceptional. It remains quite rudimentary in its current state.

Microsoft should not rely on partners to fix issues. While users can open tickets with Microsoft, they often cannot resolve the problems themselves and must engage a partner. This is not an à la carte solution. Perhaps when Copilot eventually becomes available, it will address this. It's not Intune's fault, as it is used frequently.

For how long have I used the solution?

I have been using Microsoft Intune for ten years.

How are customer service and support?

The technical support is not good.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

We tried numerous solutions prior to Intune, but Microsoft's inclusion of it within their licensing model incentivized us to adopt it. Since we were already paying for the license, it made sense to leverage its full potential and maximize our investment.

What's my experience with pricing, setup cost, and licensing?

If you're subscribing to Premium or E3, there are no additional costs for Intune, it's included. However, with lower-tier plans, you don't get the full suite of security features. Depending on your specific licenses, you might have some level of Advanced Threat Protection, Endpoint Detection Response, or other Defender tools, but not the complete package. Generally, for around 300 users, you get decent protection with Defender for desktop and server – it's a good value. But with E5 licenses, you're at the enterprise level, and you get what you pay for, so expect add-ons. I don't think Microsoft would position Intune as a primary security product anymore, given their recent cloud changes and the focus on Defender. Intune is useful for patching, but it's not a comprehensive security solution in itself. That's why Microsoft has rebranded their security offerings under security.microsoft.com.

What other advice do I have?

I rate Intune six out of ten.

Many of our clients with premium or E3 or above licenses use Intune because it's included in their Microsoft solution. They prefer to leverage a Microsoft product over a third-party alternative. Additionally, Intune allows us to maximize the value of our clients' existing licenses. Therefore, if a client has a premium license, has under 300 users, or is on E3 or above, there's no reason to use another solution when Intune is readily available.

Microsoft recently transitioned from Intune to Endpoint, then back to Intune. Additionally, they moved certain security aspects of Purview into a separate deployment, as is the case with their ATP Defender Suite. This shift signifies a move away from a single, unified management interface to a more distributed model.

We use the enterprise application management feature to roll out apps. While there are better tools available for app discovery, deployment, and automatic updating, Intune's inclusion in the Microsoft bundle keeps costs down. Although Intune may not be the ideal solution for automated application deployment or MDM, its integration with Microsoft licenses makes it a worthwhile option, especially with the expectation of future improvements from Microsoft.

We use the Advanced Endpoint Analytics but it is no longer in Intune. It's been moved over to the security portal for Defender.

The endpoint analytics feature, which helps proactively detect and remediate anomalies and endpoints, is now part of Microsoft Defender formerly known as Advanced Threat Protection. Gartner rates it very highly. To perform threat hunting, we need the appropriate licensing, such as a P2 Defender license. This functionality is not available within Intune. We are transitioning from the older Advanced Threat Protection to the newer Microsoft Defender platform. Previously, configuration was done through Intune, but now we manage it through the Microsoft security site.

My advice for any organization that is already paying for a Premium or above Microsoft license is to deploy Intune because it makes financial sense. Intune is not a bad tool but if they run into any issues, the Microsoft support is no good so they need to rely on a good partner to help resolve the issue.

Microsoft cannot fully replicate the functionality of a Remote Monitoring and Management tool. However, it could incorporate certain RMM features into its existing products or develop new tools that complement RMM solutions.

By implementing Intune, we are exposing aspects of our infrastructure to the cloud that traditionally would remain on-premises. This means relying heavily on Microsoft's infrastructure and security. As we saw a few years ago with the Department of Justice's issues, which were clearly Microsoft-related, placing all our trust in one provider can lead to potential problems. However, despite these concerns, we have not encountered any security issues with Intune to date. But at the end of the day, we are maximizing our license.

Intune deployment is straightforward if you're well-prepared, whether for a hybrid setup or a purely Azure-based one. Packaging new apps is generally well-documented, but troubleshooting can be trickier. There are helpful PowerShell scripts available, though they might not be easy to find.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft Intune
September 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Alex Bazay - PeerSpot reviewer
CISO at a computer software company with 201-500 employees
MSP
Top 20
Streamlines operations and reduces administrative overhead and attack surface
Pros and Cons
  • "Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."
  • "The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."

What is our primary use case?

We use it for pretty much everything related to endpoint management. We use it for bring-your-own-devices and corporate-related devices such as laptops and tablets. We have various operating systems such as Windows, iOS, and Android.

How has it helped my organization?

Microsoft Intune is helping to streamline operations and minimize administrative overhead.

We are using the Enterprise Application Management features of Intune Suite. It is very well designed and very well suited for Microsoft-related applications. Third-party applications can require some workaround. They do not always organically fit into the solution, but, overall, it is a great option to have visibility into what the users are using and be able to set up some policies based on that. We can allow applications or deny applications. We can manage what users can onboard. Overall, it is a great solution. We can definitely simplify and streamline some security operations.

Microsoft Intune is great for securing hybrid work and protecting data on company and BYO devices. What is more important is that it is not a static product. It is not that the product is very well established and not moving anywhere. It is constantly evolving. Microsoft seems to be spending lots of resources trying to improve and bring new features. That is great.

We are starting with Intune's Endpoint Privilege Management feature. It definitely impacts productivity. It is great and definitely helps a lot. It helps minimize the attack surface because you do not have elevated privileges accounts available all the time. It helps mitigate or shrink the potential impact or potential entry points into the network.

Microsoft Intune has helped us to manage the accounts with elevated privileges. We are a managed service provider. We sometimes have big turnarounds on the help desk. By their job definition, many of them are supposed to have access to different clients and different sensitive areas. It helps us to mitigate and manage these accounts, and, as a result, to be more secure. We can make sure that those accounts are not being distributed very freely. We have control over their actions. We have control over what they are doing. We have full visibility and accountability.

What is most valuable?

Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful.

What needs improvement?

The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved.

For how long have I used the solution?

I have been using Microsoft Intune for five to six years.

How are customer service and support?

It depends on the level of access you have. We are a managed service provider, so we do have access to Microsoft. Generally, it is okay if you are able to find the right parties to talk to. It can definitely be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not use any other solution previously.

What was our ROI?

First of all, we do not have to deploy any third-party privileged account management solution. That is one tangible benefit. An indirect benefit is that by protecting your environment and making it more secure, you are potentially avoiding any downtime. It is hard to quantify what that downtime cost could be.

If an account with elevated privileges is compromised, you need to perform a lot of work. You need to change the password, disable the account, and recreate another account, so 10% to 15% of the downtime definitely could have been avoided.

What's my experience with pricing, setup cost, and licensing?

We use Defender ATP and E5 licenses.

Which other solutions did I evaluate?

Intune was an organic choice because we are a Microsoft shop. We use everything that Microsoft can offer.

What other advice do I have?

Microsoft Intune is a great solution. If you have a Microsoft environment, it is definitely the way to go. It can help you to streamline operations and simplify a lot of things. If you go into a multi-cloud environment where you have AWS, GCP, or any other cloud workloads, it may be a little bit more complicated. If you are a Microsoft shop, it is the way to go.

In terms of user experience, for the end users, it is pretty much seamless. It is more on the administrative side. If you properly configure it, it is a relatively seamless experience.

We have just started working with Microsoft Copilot in Intune. It is a very fresh solution. It has just been released, so we are setting up use cases and working with Copilot. We have a Copilot for Teams. We have a Copilot for Microsoft Office that we are utilizing. We have started playing with Copilot for some security operations. It is yet to be determined how much value it can bring. Generally, it can help you analyze and optimize some workloads and events more efficiently, effectively, and quickly. There is great potential, but we will see how it is in real life.

I would rate Microsoft Intune an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Consultant(Microsoft intune) at a consultancy with 10,001+ employees
Real User
It solves many challenges we face in deploying and configuring devices
Pros and Cons
  • "Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."
  • "Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved."

What is our primary use case?

I'm part of a break/fix team using Intune to support our clients. We support Android, iOS, Mac, and Windows devices and help customers with enrollment issues, Apple configuration problems, app deployment, and other issues. My clients are small-to-medium-sized.

How has it helped my organization?

Intune brings all endpoints and security management into one place. Through the same portal, we can manage policies and deploy apps. If we push apps through the portal, they can be deployed to all users. 

Intune makes it easier to manage devices, saving us time. It solves many challenges we face in deploying and configuring devices. When something breaks, we need to investigate, starting with the configuration. For example, the kiosks are Android-based devices. When we have issues, we need to check to ensure everything is configured correctly on the portal. 

What is most valuable?

Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features. Like the MCM interface, the Intune portal is flexible and easy to understand.

The Cloud PKI feature helps us manage our complex certificate infrastructure across our cloud and on-prem Active Directories. We are using Copilot. The settings are controlled by Intune and SCCM, so Copilot works the same regardless of the product we use. It simplifies IT operations and helps us manage both. We can use AD Connect to integrate our on-prem Active Directory, connect with hybrid devices, and manage every device in the organization.

What needs improvement?

Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved. 

For how long have I used the solution?

I have used Intune for around two years.

What do I think about the stability of the solution?

I rate Intune nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Intune nine out of 10 for scalability. 

How are customer service and support?

I rate Microsoft support nine out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use SCCM to manage users and patches. We can push all the patches using Microsoft releases patches where we can push in a one we're using a one group and meeting one group, and then we are pushing it through this patch management.

How was the initial setup?

Deploying Intune can take one to three days, depending on the configuration required. 

What's my experience with pricing, setup cost, and licensing?

I rate Intune seven out of 10 for pricing.

Which other solutions did I evaluate?


What other advice do I have?

I rate Microsoft Intune nine out of 10. I recommend Intune because it's more flexible, user-friendly, and has more security features. I work with Microsoft technologies like SCCM, Windows Server, and Intune. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2312649 - PeerSpot reviewer
Engineer - Digital Workspace at a tech consulting company with 501-1,000 employees
Real User
Top 5
Excels in device management and security but lacks live tracking capabilities
Pros and Cons
  • "Microsoft Intune is best for Windows devices and security in Office 365 and Microsoft-related enterprise environments. It's a nice platform for endpoint management."
  • "When managing a large number of devices in an organization, it becomes easy to handle them on one platform using Microsoft Intune."
  • "Microsoft Intune lacks live location tracking capabilities."
  • "Microsoft Intune lacks live location tracking capabilities. Improvements should be made in terms of MDM platforms for other devices."

What is our primary use case?

I enrolled devices with Microsoft Intune and applied policies and pushed applications. The main use cases for Microsoft Intune involve device management and policy implementation.

How has it helped my organization?

It excels at endpoint management and security. When managing a large number of devices in an organization, it becomes easy to handle them on one platform using Microsoft Intune. For security purposes, we can push many applications through Microsoft Intune to numerous devices in our organization, making it the best solution.

For organizations with numerous devices, Microsoft Intune's application management is beneficial because IT administrators don't need to push applications to devices individually. This makes the process easier, more time-efficient, and cost-effective.

What is most valuable?

Microsoft Intune is best for Windows devices and security in Office 365 and Microsoft-related enterprise environments. It's a nice platform for endpoint management.

What needs improvement?

Microsoft Intune lacks live location tracking capabilities. Improvements should be made in terms of MDM platforms for other devices. Microsoft Intune could be enhanced for better implementation across various device types.

For how long have I used the solution?

I have been working with Microsoft Intune for two years.

What do I think about the stability of the solution?

I don't have detailed information about specific downtime or performance issues, but these issues can be there on any platform.

What do I think about the scalability of the solution?

Microsoft Intune is a good platform for scalability. There were many challenges, but with experience, the scalability improved.

How are customer service and support?

Microsoft support is good. However, compared to SOTI MobiControl, Microsoft Intune needs more efficient technical support. SOTI MobiControl's technical support is superior to Microsoft Intune's support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with SOTI MobiControl. The choice depends on customer requirements. If the customer's needs align with the capabilities of Intune, we choose that option. Conversely, if the requirements fit better with SOTI MobiControlwe go in that direction. Ultimately, it all depends on the customer's input. Intune is best suited for enterprises using a Microsoft environment, especially for Windows devices. However,  SOTI MobiControl is more appropriate for Android devices. While Intune can also support Android and iOS, it is particularly optimized for Windows. For iOS devices, both platforms offer similar capabilities due to platform-level restrictions that limit endpoint management solutions. Therefore, we evaluate each option based on the specific needs of the customer and their device ecosystem.

How was the initial setup?

I primarily work with device enrollment and am not certain about the complete initial setup process of Microsoft Intune. Device enrollment is easy. I've worked with iOS, Android, and Windows as well.

What's my experience with pricing, setup cost, and licensing?

With one user base license, we can use Intune for up to five devices. However, with SOTI MobiControl, each license is tied to a single device, meaning one license is dedicated to one device only.

What other advice do I have?

I would rate Microsoft Intune a seven out of ten. I find SOTI MobiControl to be the best, which I would rate a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Infrastructure Support Analyst at a insurance company with 1,001-5,000 employees
Real User
Integrating user accounts is easy, and it has helped save costs, but Intune's role structure is overly complex
Pros and Cons
  • "I would rate the stability of Microsoft Intune nine out of ten."
  • "While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency."

What is our primary use case?

I use Microsoft Intune to configure policies and manage devices.

We implemented Intune to manage devices for specific users and departments, including device ownership and access control.

How has it helped my organization?

I would rate the Intune user experience eight out of ten. About two years ago, I was a team leader with an apprentice. Before the apprentice arrived, we hired another employee who, on his first day, asked what Intune was. I was surprised he didn't know but was comfortable with it within a few days. In the last few years, Intune has been user-friendly.

Intune Suite provides robust security at the operating system level.

The enterprise application management feature is functioning well in its current state.

By leveraging cloud infrastructure instead of private systems, Intune has offered increased remote security and greater ease of access. While I still appreciate SCCM's capabilities, I am satisfied with Intune's performance.

I would rate Intune's ability to secure hybrid work and data on company devices as nine out of ten.

Due to the infrastructure being used, Intune has helped save a minimum of 30 percent of our cost.

It is important that Intune is integrated with Microsoft 365 and Microsoft Security for cloud and co-managed devices because integrating user accounts is easy.

What needs improvement?

Intune consolidates endpoint and security management tools into a single platform, but its exclusive focus on Microsoft devices necessitates supplementary solutions for Android and iOS. While Intune simplifies numerous tasks, it doesn't provide a comprehensive, all-in-one solution, requiring access to platforms like Azure or AD for specific functions. Although valuable, Intune's primary challenge in a corporate environment is the complexity arising from overlapping rights and processes across departments due to its extensive management capabilities. As a global admin, I would implement changes to address these complexities and streamline the management process.

Intune's role structure is overly complex, with too many layers creating unnecessary access hierarchies. While users can mitigate this by limiting active roles, I suggest streamlining the menu structure to improve usability. For instance, combining device lists for Autopilot and Intune would be beneficial, as these functions are closely related but currently separated. Redefining categories and consolidating menu paths would enhance navigation and make finding features easier. Essentially, I propose simplifying Intune's interface by better organizing its components.

I would like to see more tooltips, such as those brief descriptions that appear when you hover your mouse over something. For example, when you move your mouse over the "delete" button, a small box could pop up explaining that the object will be deleted but can be restored. This is especially important for grayed-out options. Users should be informed why they cannot perform certain actions, such as requiring a different role, object unavailability, or access through a different part of the system. Tooltips would significantly reduce the time I spend explaining these limitations to others.

Intune Suite's remote command functions could be improved for security. Internet connectivity is required for remote resets, and other actions are limited. I propose a potential solution involving automatic device lock after a specific period without check-in, allowing access only upon reconnecting to the internet. This would enable remote management functions without a constant internet connection. Additionally, the current unreliability of remote command execution, often requiring multiple attempts or restarts, is frustrating and needs addressing.

While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency. This inconsistency between the two methods is a key area for improvement, as reliable startup deployment is a benchmark for the desired level of reliability in policy-based installations.

Though reluctantly, we are utilizing Advanced Endpoint Analytics as application installs and compliance policy issues plague it. Comm client policy errors frequently skew statistics, providing an inaccurate representation of our day-to-day operations. These misleading metrics are largely due to other Intune component problems. While we can access analytics, we often manipulate data to exclude irrelevant demographics and metrics, such as application install failures, to produce more accurate reports. Similarly, device compliance statistics are unreliable indicators of fleet performance. While Advanced Endpoint Analytics offers potential utility, it primarily highlights underlying issues requiring resolution rather than providing actionable insights.

We can rectify endpoint anomalies. However, we overlook many others unless issues are exceptionally critical and high-priority. While Intune Analytics is a system component we utilize, its performance metrics are underwhelming. Conversely, our other ITSM infrastructure metrics are quite positive. Intune Analytics requires significant troubleshooting.

Intune is not as streamlined as SCCM but offers greater accessibility. While Intune is more assured, SCCM ultimately proved more efficient in terms of time spent.

For how long have I used the solution?

I have been using Microsoft Intune for six years.

What do I think about the stability of the solution?

I would rate the stability of Microsoft Intune nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of Microsoft Intune nine out of ten.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

What other advice do I have?

I would rate Microsoft Intune seven out of ten.

We are working to expand Copilot's utility beyond its current primary use case of text-based summarization, which offers limited business value. While it aids productivity in meeting contexts, it does not significantly contribute to tasks that generate value. Consequently, we are investing resources in improving Copilot's capabilities without seeing commensurate returns.

Intune is an accessible system and one of the industry standards, so there's not a lot that you'll be left wanting.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Enterprise IT Infrastructure Architect at Capital Group of Companies
Real User
Top 20
Is flexible, improves productivity, and is user-friendly
Pros and Cons
  • "Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually."
  • "Manually syncing devices to enforce policies is cumbersome."

What is our primary use case?

We use Microsoft Intune to manage our endpoint.

How has it helped my organization?

Microsoft Intune simplifies endpoint and security management by unifying app deployment, device administration, and security features under one cloud-based platform. This lets us easily generate reports, and even remotely wipe missing devices through the Azure portal, enhancing overall endpoint protection.

Intune's user experience has been fantastic! The flexibility, especially with the company portal, allows users to independently install applications. This eliminates the need to constantly request installations from IT, saving everyone time.

Initially, some resistance and a learning curve slowed our adoption of Intune, but its benefits became clear during the shift to a remote workforce because of COVID-19. After initial deployment in 2020-2021, Intune simplified onboarding for new hires with remote access, allowing them to sign in to their laptops and gain immediate access to company resources.

Microsoft Intune helps with hybrid work models to secure company data by allowing employees to access work resources with BYOD while enforcing security measures on those devices.

Intune has positively affected our IT team's productivity. Everything is automated so their workloads have been reduced by 50 percent.

Intune has allowed us to consolidate other vendors. 

What is most valuable?

Microsoft Intune simplifies device management by replacing the traditional method of installing OS, joining a domain, and configuring everything manually. With a central management portal, we can easily group and manage all devices, eliminating the need to physically join them to a domain. This allows for seamless enrollment from anywhere, making Intune a user-friendly and flexible solution.

What needs improvement?

Manually syncing devices to enforce policies is cumbersome. Automating this process in Intune would significantly improve efficiency.

The licensing cost has room for improvement.

For how long have I used the solution?

I have been using Microsoft Intune for three years.

What do I think about the stability of the solution?

We experience occasional delays with Intune, especially during updates, software deployments, and device syncs. While changes on the Intune portal should ideally reflect immediately on all devices, restarts or repeated syncing might sometimes be necessary for policy updates to reach endpoints. However, Intune functions well once everything is up-to-date.

What do I think about the scalability of the solution?

Microsoft Intune is scalable as long as we have the licenses.

Which solution did I use previously and why did I switch?

While SCCM offers a lower upfront cost with a single license, Intune's cloud-based subscription model provides greater flexibility and more features. Although continuous subscription fees make Intune more expensive over time, its functionality outweighs the cost factor for many users, especially those who don't require constant network connectivity for updates.

How was the initial setup?

The initial deployment process was straightforward. We followed the on-screen instructions, downloaded the necessary software from the cloud, and our device was ready to use.

The time it takes to deploy Intune depends on our internet speed and location. On a fast network, deployment can be completed in ten to 20 minutes. Slower connections with high latency can take 30 to 45 minutes, and remote offices with limited bandwidth may require up to an hour or two.

Two people were required for the deployment.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

Using the Cloud is expensive. Perhaps in five to ten years, we will see some cost savings.

The Intune license model is costly. We need to have an enterprise mobility license to use Intune. 

What other advice do I have?

I would rate Microsoft Intune eight out of ten.

Our organization is currently piloting Microsoft Intune Copilot, which includes its AI functionalities. We're evaluating its features and functionality to determine its suitability for broader deployment across the entire organization.

Microsoft Intune simplifies mobile device management with BYOD for businesses, reducing the total cost of ownership. Intune's user-friendly interface eliminates the need for extensive IT expertise, making it a strong recommendation for most organizations.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Jon McWilliams - PeerSpot reviewer
Senior Technology Specialist at CMIT Solutions
MSP
Top 5Leaderboard
Helps reduce the risk of breaches, improves security, and saves costs
Pros and Cons
  • "The Asset Management and Auto Pilot are valuable features."
  • "The Mac integration has room for improvement."

What is our primary use case?

We use Microsoft Intune to automate the onboarding and maintenance of our customers.

Before using Microsoft Intune, we struggled with software deployment and remote device wipe capabilities.

Most of the Intune is for all the remote devices, so it's all on-prem. For cloud, it wouldn't make too much sense.

How has it helped my organization?

Microsoft Intune brings all our endpoint and security management tools into one place. We use both Mac and Windows devices. Having all our endpoints and management tools in one place is helpful. I have a single place to check for current status and add and remove assets.

Microsoft Intune provides full endpoint visibility and IT control across device platforms. Having full endpoint visibility and IT control across device platforms allows us to deploy and manage the systems more effectively.

Intune works well and is seamless for the users.

Intune has allowed us to standardize better.

Intune's use of Microsoft security signals has improved our security because we can now take remote action on these systems as well as have a more common deployment.

It has helped to reduce the risk of security breaches in our organization because of the standardization and single sign-on.

It has also helped us reduce the number of IT staff, saving us costs.

What is most valuable?

The Asset Management and Auto Pilot are valuable features.

One of the other features we leverage is the single sign-on that Intune facilitates.

What needs improvement?

The Mac integration has room for improvement.

For how long have I used the solution?

I have been using Microsoft Intune for two years.

What do I think about the stability of the solution?

I have not had any stability issues with Microsoft Intune.

What do I think about the scalability of the solution?

Microsoft Intune is highly scalable.

How are customer service and support?

Although I have not used the technical support for Intune, I am not happy with Microsoft's technical support in general.

How would you rate customer service and support?

Negative

How was the initial setup?

The initial deployment was complex until we understood the process. We went through a simple dev test and then prod methodology. 

Two to three people were required for the deployment.

What about the implementation team?

We implement Intune for our customers.

What's my experience with pricing, setup cost, and licensing?

For organizations that are a Microsoft shop, the pricing is compelling. To buy it outright, it's two dollars a seat, which is cheap. The price is worth it.

What other advice do I have?

I would rate Microsoft Intune an eight out of ten.

We have 400 users across multiple regions internationally.

Given the evolving security landscape in the cloud, it's crucial that Intune Suite is integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices.

Maintenance is required to keep the packages up to date for any software we deploy. We have four people that deal with the maintenance.

I recommend planning and understanding how Intune will be used before deploying it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.