Microsoft Intune Reviews

I use it for a lot of devices. We have a company app store and it helps.

I've never had issues with Intune. 

It helps us manage user certificates. 

It's well integrated so far.

We have not yet rolled out Co-Pilot for Intune in all areas. I did have access briefly, and it was good in multiple areas. 

It could offer more attributes for authentication. Sometimes, authentication can be challenging.

I've been using the solution for a while. We started with 365 a few years back and then, after that, we adopted Intune.

I would assess the stability and reliability as good.

I would assess the scalability as good.

I haven't contacted support myself, however, I know they helped with our deployment. 

On a scale of one to ten, I would rate the support an eight.

Positive

We had a different solution, and it was challenging to use. 

I did not deploy the solution myself. We did a staged roll-out over multiple quarters. 

I have seen a return on investment from Microsoft Intune. Once it is well integrated with the rest of the environment, it makes everything easy.

I don't really remember my experience with the pricing, setup costs, and licensing.

On a scale of one to ten, I would rate the product eight out of ten. 

Hybrid Cloud

Microsoft Azure

The primary use cases for Microsoft Intune are patching and mobile control.

The ability to deploy patches and automate software deployments to end-user devices is very useful. Managing the applications and compliance has been easier with over two thousand devices. The solution is easy to use and deploy, particularly for Microsoft-based devices.

The asset management component is not very granular. If it could provide information on devices, their composition, specifications, licensing, hardware expiry dates, software expiry, and inventory, it would be more robust. There is a need for better support for non-Microsoft assets, devices, and software applications, and integration with other tools, like Linux, is needed.

I have been working with Microsoft Intune for about six months.

I was not part of the initial deployment, but I have been involved in deploying Microsoft Intune to end-user devices, and it is very good. The deployment took about an hour.

The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner.

Negative

We're using both Microsoft Intune and ManageEngine as a result of a merger. One company was using Microsoft Intune, and the other was using ManageEngine. We are deciding which one to focus on.

I rate Microsoft Intune overall as seven out of ten.

Public Cloud

Microsoft Azure

I primarily use Intune for troubleshooting user issues. For example, if a user raises a ticket stating that Teams is not working and they cannot connect to the corporate network, I check if they are in the appropriate group for certifications like Wi-Fi and PKI. If not, I add them to solve the issue. I am also involved in pushing apps like safety apps. My current project involves ensuring compliance with policies, BYOD, CYOD, Apple Business Manager, APNs, and Apple Push Notification certificates. Enrollment is another task I handle.

Having everything in one place is useful for our IT and security operations. We can remotely do anything in Intune. It protects data on managed devices. It is very effective.

Intune allows us to deploy managed apps directly from the Microsoft store by adding an additional layer of security, automatically reviewing apps before they are installed on end-user devices. For example, if a user needs an application and it is mandatory for them, it is silently and mandatorily downloaded from the company portal.

It is a cloud-based service. It is easy to use and offers privacy.

Intune helps the organization manage access to its internal apps, data, and resources. 

I am pretty new to this solution. At this time, I do not have any areas for improvement. I have heard about some downtime, but I am not in the local IT team.

I have one and a half months of experience in troubleshooting. Currently, I have two years of experience with Intune. I handle iOS and iPad tasks, including applications and small works.

I have not faced any issues. I have heard about downtime, but our local IT team manages downtime issues.

It is scalable and capable of growing with the business.

Microsoft has a portal with good resources. I have not interacted with their support.

Neutral

I have not used any other solution previously.

Its pricing seems reasonable.

I would rate Intune a nine out of ten.

Public Cloud

Microsoft Azure

We use Intune specifically for device management and patching, as well as with Autopilot for device configuration and deployment.

Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem. This enhanced oversight has led to cost reductions, improved operational efficiency, and a deeper understanding of our IT environment.

Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components. 

Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution. Currently, we must utilize external resources to manage certain tasks across our environment. Furthermore, user functionality and feature sets could be enhanced, especially as we prepare to deploy Intune on Mac devices.  

I have been using Microsoft Intune for over a year.

The stability of Microsoft Intune is good.

Microsoft Intune is scalable.

We don't rely on Microsoft for support because, as their top partner, our team possesses extensive Microsoft expertise. Generally, issues are minor and resolved efficiently in-house.

Positive

We currently use Ivanti for some patching and third-party solutions, and Jamf to manage Macs due to limitations in Intune. However, since Intune is included in our Microsoft 365 E5 package, we are motivated to consolidate our toolset.

We have seen a return on investment from the device deployment aspect, with less hands-on touch required when deploying devices.

I rate Microsoft Intune eight out of ten.

I would rate the Intune user experience an eight out of ten.

We plan to implement Intune's advanced endpoint analytics feature next year to gain deeper insights into our environment. This will enhance our understanding of its performance and health.

Our organization is currently deploying Intune's public key infrastructure for cloud applications.

We use Intune to deploy and control applications on mobile devices and to remote patch and wipe endpoints. We also use it for various other endpoint- related operations.

Intune provides centralized access to the complete environment. It has helped us secure hybrid work and secure company data on hybrid devices. 

It has improved the productivity of our infrastructure and application teams as well as our end users. Intune has helped us quite a bit. I havent' calculated the ROI, so I'm not sure how much it has saved us, but it has streamlined our application process and improved application availability. 

Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints. 

From a security perspective, we apply various password patches in application control, but we use a different product. Intune meets our expectations and requirements for device and application control, but it might not fulfill your needs for other purposes, such as security. 

It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device. It offers extensive visibility.

Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful. 

I have worked with Intune for three years.

I rate Intune nine out of 10 for stability. 

I rate Intune nine out of 10 for scalability.

I rate Microsoft support five out of 10. Unlike some other vendors, Microsoft support is not that efficient, but if you have implemented the solution correctly from the start, then you won't need support that much.

Neutral

Intune isn't an easy deployment.

We used a small Middle Eastern firm as a system integrator.

We evaluated Ivanti, but we decided to use Intune because it was available as a SaaS.ker 0

I rate Microsoft Intune eight out of 10. If you need endpoint management and control, Intune will be right for you, but I don't think It can meet your expectations if you need something else. For new users, I suggest having Intune implemented by a security or application architect. Otherwise, you may face problems later that you cannot troubleshoot.

We use Microsoft Intune for device and identity management, providing end-user support, determining device hardware placement, collecting diagnostic logs, deploying patches, distributing software and feature updates, and managing quality rings. This platform enables us to manage over 20,000 devices across our organization effectively.

Intune provides a centralized platform for managing our security, allowing us to establish compliance rules and implement restrictions based on corporate security approvals and project requirements. For instance, we can disable print screens or activate screensavers after specific intervals to enhance security.

Intune offers a positive user experience, and we can monitor each user's activities.

We use Microsoft Intune's Enterprise Application Management feature to manage Forcepoint DLP, Endpoint DLP, privileged identity management, Cisco MD, and other enterprise applications according to organizational needs.

Within half an hour of being added, a device syncs with Intune, enabling policy synchronization and providing immediate benefits. Intune also offers troubleshooting assistance for any device linked to it.

Intune helped increase our IT team's productivity.

I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints.

The information we receive at the device level needs improvement. For instance, we can gather data on 10K devices but not 4K ones. I want to access information about devices that currently aren't included. Twenty percent of the workload integrated into the cloud from collected data represents inapplicable scenarios. I want Intune to decrease this by at least ten percent.

I have been using Microsoft Intune for two and a half years.

We have also used Nexthink, which can connect more devices, but Intune allows us to collect more detailed information.

I would rate Microsoft Intune ten out of ten.

We are using Intune for managing endpoint devices with zero-trust principles. The devices are not domain-connected because most people work from home. We do not trust these computers, so we use Intune to deploy and enforce policies related to updates, software installation, and management of admin users.

When we are using Microsoft products on mobile devices, we are using Intune to enforce policies on them.

Our usage is very simple. We are using Intune to manage devices that we do not trust. We are using Windows 365, and we install all applications only on these virtual PCs in the cloud. We do not have anything on endpoint devices. Not even a simple document can be downloaded there. We just have an access point to Windows 365 machines in the cloud. We are a financial company. There are not too many enterprise applications that we can use. We prefer to use zero trust. This means no there is no data on company devices at all. It is only on the cloud machines. It is easier to control one perimeter than 10,000 or 20,000 machines. We can reduce the attack surface in this way.

Intune increases the productivity of our IT team. 

There is a reduced cost of ownership and management. We do not need a lot of additional training. Administrators can share roles because its interface is similar to other Microsoft solutions. With one or two days of training, administrators can start working with it. There are a lot of Windows specialists in the market.

We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use. 

At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images.

We have been using Microsoft Intune for three years. I also used it for two years in my previous work.

Intune is a stable product with no significant issues. We have standardized hardware. We do not have a wide variety of endpoints.

Intune is quite scalable. We started with 3,000 machines, and we now manage 15,000 machines. Our endpoints will probably grow.

I have not interacted with Microsoft technical support personally, but I was satisfied with their support in my previous company.

Positive

I have not used any other solution in my current company.

We are using the public cloud for access, but everything is closed. There is no public access to infrastructure. Access is only through the cloud. There is no VPN or any other way.

I was involved in the security assessment in the beginning. The initial setup was quite easy because we did not look for very complicated functions. We did face some issues with the multi-user mode but resolved them. It took us about a month.

It requires maintenance. You have to review regular policies and adjust policies when something changes in the environment or you deploy new applications. Its maintenance is mostly done in-house. Only in a very complicated situation, we involve a third-party consultant.

We performed the deployment with the assistance of a third-party consulting company, not resellers. Three engineers from our team were involved.

Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred.

We have not evaluated other options because Microsoft Intune is included in our E5 licensing. I would prefer to use the VMware solution, but that is not possible because Intune is included with our existing license. Buying any other solution will result in additional costs.

I recommend doing thorough homework and testing everything in a test environment. After ensuring that everything works fine, proceed with the final deployment.

It is not the best solution. It requires a bit more effort in management, but it works. It is not so flexible, but considering it is free for us, it is okay.

We are doing experiments with Copilot to see how we can use it. For some users, it is deployed, and we will be testing it actively. We are mainly using it to make emails, presentations, and documents better for the end users who will read them. We are an international company, and English is not the primary language for 99% of people. Copilot makes the documents more readable. We have not yet tested Copilot in Intune for security functions. We have SIEM and other security tools for insights. At the moment, we do not have a big need to start experimenting with Copilot in Intune. After we finish with the end-user use cases, we can switch focus on daily operations for IT teams.

Intune has not helped us consolidate vendors because we do the installation on the cloud. On endpoints, we have nothing.

I would rate Intune a seven out of ten because it is not so flexible.

Public Cloud

Our customers primarily use Microsoft Intune for core management tasks, often in conjunction with System Center Configuration Manager, especially for Apache-related matters. Intune is also crucial for mobile device management, policy deployment, and ensuring robust security, particularly when activating and deploying security features like Defender to endpoints.

Some of our customers implemented Microsoft Intune because of integration issues and old legacy operating systems.

We use Intune in on-premises, cloud, and hybrid environments.

Intune brings all of the endpoint and security management tools into one place. They have also integrated it with non-Microsoft operating systems, which is a huge plus.

Consolidating endpoint and security management tools into a single platform offers significant benefits for our IT and security operations teams. With centralized visibility, they can gain better control over their systems, identify potential vulnerabilities, and take proactive measures to protect customer data. This enhanced oversight empowers them to address security gaps effectively and ensure a more secure environment.

From the user perspective, the Intune experience is exceptional for those familiar with it. However, for those still learning the technology, it suggests that Intune is user-friendly and straightforward to comprehend.

Intune offers administrators enhanced visibility, control, and ease of management. Patching and updating devices is streamlined, while end users benefit from simplified onboarding, intuitive usage, and robust security features like conditional access.

Intune is essential for safeguarding data on company and BYOD devices, especially in hybrid environments.

Intune significantly enhances IT productivity within our customers' organizations. Before Intune, administrators often struggled with visibility and management, particularly for mobile devices and laptops. They wasted time searching for assets and deploying numerous tools to achieve visibility and enforce management policies. Intune streamlines this process by eliminating the need for hundreds of agents. Simply implementing Intune provides the necessary visibility and management capabilities.

Intune offers significant cost savings. By comparing its licensing model to third-party solutions, we can easily see the return on investment in terms of reduced business expenses. Intune can help businesses save between 35 and 45 percent.

Intune simplifies vendor management by providing visibility into end-of-life dates for most hardware, especially laptops. This makes it easier for administrators to monitor the support status of both software and hardware. By tracking updates and end-of-life information from various vendors, administrators can easily view this data in a consolidated summary.

Before implementing Intune, their security posture was significantly lacking, with most organizations scoring below 20 percent. However, after Intune deployment, especially for banks, compliance became a crucial factor. Intune’s recommendations on improving security scores, particularly Secure Scores, have been instrumental in boosting their ratings to between 75 and 85 percent.

The consolidation has impacted licensing costs due to centralized oversight and dashboards. This raises questions about whether we should continue with the current approach or explore alternative options like Microsoft or a more standardized solution. There is a significant cost advantage to vendor consolidation and visibility.

The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates. Intune has proven to be a game-changer for me in this regard.

Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use. To improve this, more demonstrations and technical sessions would be helpful.

If Microsoft offered a standard license trial that allowed customers to experience its capabilities, customers would be more likely to purchase Intune.

The technical support has room for improvement.

I have been using Microsoft Intune for six years.

I've never encountered any performance problems with Intune. The largest deployment I've undertaken was for ten thousand devices, and even then, I experienced no issues with the Intune platform.

Microsoft Intune is highly scalable.

We encountered an issue once, but unfortunately, we had to seek support on our own. Therefore, Intune support is particularly challenging.

Neutral

We use VMware, Citrix, and various other third-party tools for MDM. These tools include Qualys, GFI, Managed Engines, and others, each offering different functionalities and service levels.

Intune offers a more straightforward licensing process than other vendors. Additionally, its integration capabilities, especially with Microsoft products, are generally smoother and less problematic than many third-party solutions. This allows for a more direct and measurable path to success, enabling users to assess their progress even in the early stages of implementation. 

I have been familiar with Microsoft products for some time, making the initial deployment of Intune relatively straightforward. We begin with a customer immersion session, where we sit with the client to conduct a workshop. This workshop ensures they fully understand the Intune solution's capabilities and limitations. We then establish clear objectives and goals for successful deployment. Our engineers work closely with the customer on-site, deploying the solution and training designated champions to assist user adoption. Following this, we provide comprehensive training and a transition period for the entire organization.

The number of users in an organization determines the number of people needed for a deployment. For organizations with fewer than 500 users, a team of five to six people would suffice. However, organizations with more than 1000 users may require a team of ten.

I would rate Microsoft Intune eight out of ten.

Intune's low maintenance requirements make it a valuable asset for our clients. Once implemented, Intune typically requires minimal ongoing maintenance, ensuring a smooth and efficient experience.

The integration of Intune's capabilities with Microsoft 365 and security for both cloud and co-managed devices is crucial as we transition to the cloud. Intune's visibility into devices provides significant value, and neglecting this integration would be a disadvantage for administrators as cloud-based management becomes the norm. Therefore, incorporating Intune into your cloud migration and strategy is essential for effective device and mobile phone management.

I highly recommend Intune to others. Its visibility feature is imposing. With visibility comes control, and a quick demo can showcase the potential benefits. By highlighting the need for more visibility in their current setup, it's easier to convince them of Intune's value. This also simplifies discussions and makes the decision-making process smoother.