Microsoft Intune Reviews

Microsoft Intune is a very good product from Microsoft, and it has been used to manage endpoint devices and their security. You can do everything in Microsoft Intune except third-party app patching, which Ivanti gives you the liberty to do. Normal Windows updates and everything can be done by Microsoft Intune. On Microsoft Intune, you have very limited options, but it is very dynamic. When discussing the packaging part, for example, if you want to deploy Chrome in your environment with settings that prevent users from opening incognito mode, you can do it through Ivanti by writing a couple of scripts. You can also do it with Microsoft Intune, but you have to change the package from EXE or MSI to .intunewin. That is a crucial part. Without changing it, you cannot deploy it, so that's a limitation from the Microsoft Intune side. It also gives us an opportunity to learn something extra, making it a good product.

The best part of Microsoft Intune is the speed of deployment. If you deploy an app on the Company Portal or by silent install, you will get the app on the client endpoint in no time. Ivanti takes time because it relies on policy sync. Microsoft Intune brings all endpoint and security management tools into one place. For app discovery, deployment, and automatic updating, it's reliable. I have not had extensive hands-on experience as of now because there are senior engineers inside the organization who handle that, but I have seen the feature and it's reliable.

Microsoft Intune should give us the feature to update third-party apps through the tool. When deploying applications such as Google Chrome, VLC, or other applications, we should be able to update them from the same platform.

I have been using Microsoft Intune for probably five years now.

My impressions of Microsoft Intune's stability are very positive. It's very stable because it provides the functionality to connect everything in one place for all Microsoft products.

Microsoft Intune is very scalable, and I'm satisfied with the features.

My teammates have reached out to support. From their experience, the support has been good.

Microsoft Intune has helped our organization save costs. For endpoint management and license management, Microsoft Intune provides alerts at the right time, allowing us to save costs. However, it's not making a significant impact on cost savings due to the business models of products being launched in the market.

Microsoft Intune is super easy to use and somewhat expensive, but users will learn a lot because every third organization in the world is using Microsoft Intune to manage their products. It's very much in demand in the market, while Ivanti is rare. On a scale of one to ten, I rate Microsoft Intune an eight out of ten.

On-premises

I use it for a lot of devices. We have a company app store and it helps.

I've never had issues with Intune. 

It helps us manage user certificates. 

It's well integrated so far.

We have not yet rolled out Co-Pilot for Intune in all areas. I did have access briefly, and it was good in multiple areas. 

It could offer more attributes for authentication. Sometimes, authentication can be challenging.

I've been using the solution for a while. We started with 365 a few years back and then, after that, we adopted Intune.

I would assess the stability and reliability as good.

I would assess the scalability as good.

I haven't contacted support myself, however, I know they helped with our deployment. 

On a scale of one to ten, I would rate the support an eight.

Positive

We had a different solution, and it was challenging to use. 

I did not deploy the solution myself. We did a staged roll-out over multiple quarters. 

I have seen a return on investment from Microsoft Intune. Once it is well integrated with the rest of the environment, it makes everything easy.

I don't really remember my experience with the pricing, setup costs, and licensing.

On a scale of one to ten, I would rate the product eight out of ten. 

Hybrid Cloud

Microsoft Azure

The primary use cases for Microsoft Intune are patching and mobile control.

The ability to deploy patches and automate software deployments to end-user devices is very useful. Managing the applications and compliance has been easier with over two thousand devices. The solution is easy to use and deploy, particularly for Microsoft-based devices.

The asset management component is not very granular. If it could provide information on devices, their composition, specifications, licensing, hardware expiry dates, software expiry, and inventory, it would be more robust. There is a need for better support for non-Microsoft assets, devices, and software applications, and integration with other tools, like Linux, is needed.

I have been working with Microsoft Intune for about six months.

I was not part of the initial deployment, but I have been involved in deploying Microsoft Intune to end-user devices, and it is very good. The deployment took about an hour.

The technical support by Microsoft is not so good. We have to manage many things by ourselves and do not receive responses in a timely manner.

Negative

We're using both Microsoft Intune and ManageEngine as a result of a merger. One company was using Microsoft Intune, and the other was using ManageEngine. We are deciding which one to focus on.

I rate Microsoft Intune overall as seven out of ten.

Public Cloud

Microsoft Azure

I primarily use Intune for troubleshooting user issues. For example, if a user raises a ticket stating that Teams is not working and they cannot connect to the corporate network, I check if they are in the appropriate group for certifications like Wi-Fi and PKI. If not, I add them to solve the issue. I am also involved in pushing apps like safety apps. My current project involves ensuring compliance with policies, BYOD, CYOD, Apple Business Manager, APNs, and Apple Push Notification certificates. Enrollment is another task I handle.

Having everything in one place is useful for our IT and security operations. We can remotely do anything in Intune. It protects data on managed devices. It is very effective.

Intune allows us to deploy managed apps directly from the Microsoft store by adding an additional layer of security, automatically reviewing apps before they are installed on end-user devices. For example, if a user needs an application and it is mandatory for them, it is silently and mandatorily downloaded from the company portal.

It is a cloud-based service. It is easy to use and offers privacy.

Intune helps the organization manage access to its internal apps, data, and resources. 

I am pretty new to this solution. At this time, I do not have any areas for improvement. I have heard about some downtime, but I am not in the local IT team.

I have one and a half months of experience in troubleshooting. Currently, I have two years of experience with Intune. I handle iOS and iPad tasks, including applications and small works.

I have not faced any issues. I have heard about downtime, but our local IT team manages downtime issues.

It is scalable and capable of growing with the business.

Microsoft has a portal with good resources. I have not interacted with their support.

Neutral

I have not used any other solution previously.

Its pricing seems reasonable.

I would rate Intune a nine out of ten.

Public Cloud

Microsoft Azure

I am using Microsoft Intune at my site, where my company, we have 450 clients, and we manage their accounts using Microsoft Intune. I have credentials from the company, and I'm managing them using these credentials. Under my supervision, there are one hundred and fifty devices.

Using Microsoft Intune, it has streamlined the process from manual to automated for managing users, applications, and data. This simplification allows us to handle everything from a single interface, eliminating the need for manual, one-by-one handling. This change has been significantly beneficial.

I particularly appreciate the administration and security features, which can be deployed easily. 

They are user-friendly, easy to understand, and convenient for managing user accounts. Deploying company policies for users is very efficient, and we can easily administer tasks, which is a positive aspect of Microsoft Intune. 

It's quite convenient and easy to manage, allowing us to handle multiple users and their applications without putting in much effort. This has improved our user management by enabling us to do so from one point, reducing the need for previous multiple software.

The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage.

I have been using Microsoft Intune for two years.

I would rate the stability of Microsoft Intune around seven and a half out of ten. While generally reliable, there are instances like the global incident with Microsoft where some time was required to resolve the issue.

I would rate the scalability as eight out of ten. Microsoft Intune effectively handles scaling as required by our organization.

I would give an eight out of ten for customer service. Microsoft support is generally helpful, although there was a delay during a significant incident affecting many clients.

Positive

We were using six different applications to manage data, policies, and users. Microsoft Intune has consolidated these into one platform, which is more effective, saves time and cost, and requires less storage.

The initial setup was fairly straightforward. It required staff training and a transition period of about 45 days to move from previous applications to Microsoft Intune.

I cannot provide specific details on costs or pricing since I do not directly deal with that aspect, however, the organization is satisfied with the pricing.

I would recommend Microsoft Intune because it's an all-in-one solution that simplifies task management across organizations. 

For overall value, I would rate it eight out of ten.

Public Cloud

Other

We use Intune specifically for device management and patching, as well as with Autopilot for device configuration and deployment.

Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem. This enhanced oversight has led to cost reductions, improved operational efficiency, and a deeper understanding of our IT environment.

Intune's most valuable features are its device management capabilities, particularly its centralized integration with other Microsoft stack components. 

Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution. Currently, we must utilize external resources to manage certain tasks across our environment. Furthermore, user functionality and feature sets could be enhanced, especially as we prepare to deploy Intune on Mac devices.  

I have been using Microsoft Intune for over a year.

The stability of Microsoft Intune is good.

Microsoft Intune is scalable.

We don't rely on Microsoft for support because, as their top partner, our team possesses extensive Microsoft expertise. Generally, issues are minor and resolved efficiently in-house.

Positive

We currently use Ivanti for some patching and third-party solutions, and Jamf to manage Macs due to limitations in Intune. However, since Intune is included in our Microsoft 365 E5 package, we are motivated to consolidate our toolset.

We have seen a return on investment from the device deployment aspect, with less hands-on touch required when deploying devices.

I rate Microsoft Intune eight out of ten.

I would rate the Intune user experience an eight out of ten.

We plan to implement Intune's advanced endpoint analytics feature next year to gain deeper insights into our environment. This will enhance our understanding of its performance and health.

Our organization is currently deploying Intune's public key infrastructure for cloud applications.

We use the solution for Autopilot. The company uses it for onboarding to Autopilot. We're using it mainly for mobile devices as SCCM cannot handle mobile devices. It works great for iOS, iPads and MacBooks. We do use it for Windows as well. 

If a user wants to purchase any application, they have to do it manually. However, we are now able to purchase the apps for the user and the user can access the apps without having to purchase themselves manually. When we use a VPN, we can utilize a protection policy where we can create rules around certain apps so that no data can be copied to an unmanaged device, for example. The device will be deactivated based on a threat to compliance. 

Intune allows us to deploy legacy policies and future policies for our devices. We can create policies for pushing Windows updates. 

The user experience is mainly for mobile devices, and it's very good for protecting personal devices. It helps us control company data, even on personal devices. Overall, the user experience is good. 

We are using Microsoft Copilot. We've very recently started using it. If you have a Copilot license, it can show policies for each device. It's a very useful feature. We're just starting to test it with our pilot groups. However, so far, it's given us the complete details of policies installed on individual devices. It will help us simplify our security operations. For now, we're working with our security and compliance teams to put it into place fully. 

If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared. 

The enterprise application management feature for app discovery deployment and automatic updating is very useful. If you want to use a managed application in Intune, it needs to be authorized in Azure. This is an extra protection that ensures only proper applications are used. 

Intune can reduce the manpower needed on the IT side. By pushing customized policies, we can manage everything via the cloud or on-prem, and everything is seamless as it offers hybrid endpoint management capabilities for all devices.

With Intune, we can now manage both Windows and iOS devices under one solution. It's saving us a lot of costs by streamlining the management platforms needed.  We've been able to consolidate vendors. Since everything is now with Microsoft, the enterprise cost is different. The licensing is very easy.

From SCCM, you can control the complete patches of the Windows device. Either it's a future update or a critical update. Otherwise, it's just a security update. However, when it comes to Intune, we have no option to defer the policy. We can defer for 60 days; however, apart from that policy, everything needs to be deployed from Intune.

If you wish to block any App Store application, there is no way to do so. I have no app-blocking policies. If any user installs an application, the complaint policy will check it. Eventually, the device will remove any non-compliant devices. However, it will take time. There is no rapid, pre-emptive way to block the application directly from the App Store.

Intune doesn't bring all of our security management into one place. Windows patching isn't very visible in Intune. 

We need to manually add in serial numbers of the hardware. It would be ideal if the solution could offer a seamless enrollment option.

We'd like to have more visibility on endpoint security, specifically around antivirus and disk encryption. You can configure the firewall, however, it would be ideal if there was a single portal where we could manage all security efforts - from encryption to antivirus to firewalls - anything related to the network.

I've been using the solution for almost six years. 

The stability of Intune is very good. We don't need to take care of the network or anything since it's not on-prem. It's completely stable in the cloud. 

We have about 50,000 Windows devices and 25,000 iOS devices using Intune.

We haven't faced any limitations when it comes to scalability.

We've very rarely had to reach out for support. We had to in June for an update across iOS applications; however, beyond that, our need for them is very rare. You do need to be at an enterprise level in order to get complete support from Microsoft. 

Neutral

Previous to Intune, we were supposed to use only the WatchGuard devices with Citrix since we did not have any SCCM setup. Citrix completely managed the devices. And even if any user wanted to access something from home, the user had to log in first, sign in to VPN, then sign in to any virtual machine related to Citrix, and only then could they use OneDrive or whatever. There was the added cost of getting virtual machines and then having everyone utilize some more bandwidth. Using Intune helped the company streamline access and reduce bandwidth.

We also had a different process for iOS versus Windows products. For iOS, we had people accessing via AirWatch. Intune allows us to have one single type of license for all devices. Plus, Azure's Microsoft Defender offers security. 

The initial setup is not complex. If you are simply setting it up for a mobile device, it's very easy. It will redirect users for conditional access to ensure compliance. How many people you need to deploy is based on scale. However, even with thousands of devices, you only need two or three people as they would need to set up the groups. 

The tool is easy to maintain. 

We've witnessed a very good ROI by consolidating all of our platforms under Windows. A single license can cover five devices. You can sign in and gain access to all sorts of Windows applications from 365 to Excel. 

The licensing is very reasonable. With a single enterprise or EMS license, you can manage the Teams-certified device, and you can manage Windows as well as mobile devices. You can use Azure and get security. You get everything with a single vendor, which helps save costs by 30% to 50%. 

I'm working as an Intune engineer. I'm an end-user.

By moving to Intune, companies can control more DLP. The data loss protection is all right there. Users gain more visibility with Intune. 

I'd rate the solution seven out of ten. 

Public Cloud

Microsoft Azure

We use Intune to deploy and control applications on mobile devices and to remote patch and wipe endpoints. We also use it for various other endpoint- related operations.

Intune provides centralized access to the complete environment. It has helped us secure hybrid work and secure company data on hybrid devices. 

It has improved the productivity of our infrastructure and application teams as well as our end users. Intune has helped us quite a bit. I havent' calculated the ROI, so I'm not sure how much it has saved us, but it has streamlined our application process and improved application availability. 

Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints. 

From a security perspective, we apply various password patches in application control, but we use a different product. Intune meets our expectations and requirements for device and application control, but it might not fulfill your needs for other purposes, such as security. 

It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device. It offers extensive visibility.

Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful. 

I have worked with Intune for three years.

I rate Intune nine out of 10 for stability. 

I rate Intune nine out of 10 for scalability.

I rate Microsoft support five out of 10. Unlike some other vendors, Microsoft support is not that efficient, but if you have implemented the solution correctly from the start, then you won't need support that much.

Neutral

Intune isn't an easy deployment.

We used a small Middle Eastern firm as a system integrator.

We evaluated Ivanti, but we decided to use Intune because it was available as a SaaS.ker 0

I rate Microsoft Intune eight out of 10. If you need endpoint management and control, Intune will be right for you, but I don't think It can meet your expectations if you need something else. For new users, I suggest having Intune implemented by a security or application architect. Otherwise, you may face problems later that you cannot troubleshoot.