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Network Manager at Broughton High School
Real User
Top 5
Jul 15, 2025
Manages devices effectively but has some deployment challenges
Pros and Cons
  • "I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating."
  • "I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune."

What is our primary use case?

Before working with Microsoft Intune, I was not using another solution for the same needs. I decided to give it a try with Microsoft Intune because it provides me with the ability to manage devices properly.

What is most valuable?

I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating.

What needs improvement?

They should improve Microsoft Intune to make this tool better and simpler. Less development and moving things around would be beneficial. There may be room for improvement on the feature side, particularly with some integrations.

For how long have I used the solution?

I have been using Microsoft Intune for six months.

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Microsoft Intune
March 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What do I think about the stability of the solution?

I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune.

What do I think about the scalability of the solution?

Microsoft Intune is adequately scalable for thousands of users in my environment.

How are customer service and support?

I have not contacted tech support yet.

Which solution did I use previously and why did I switch?

I was not using another solution before Microsoft Intune. I decided to implement it because it provides me with the ability to manage devices properly.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune has reasonable costs for me.

Which other solutions did I evaluate?

I am currently using Sophos MDR.

What other advice do I have?

My user experience with Microsoft Intune is acceptable, though it can be irritating at times. It still accomplishes its intended purpose.

My total rating for Microsoft Intune is seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 15, 2025
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reviewer2700354 - PeerSpot reviewer
Software Architect at a tech vendor with 1,001-5,000 employees
Real User
Top 20
May 5, 2025
Well integrated with no issues and good customer support
Pros and Cons
  • "It helps us manage user certificates."
  • "Once it is well integrated with the rest of the environment, it makes everything easy."
  • "It could offer more attributes for authentication."

What is our primary use case?

I use it for a lot of devices. We have a company app store and it helps.

What is most valuable?

I've never had issues with Intune. 

It helps us manage user certificates. 

It's well integrated so far.

We have not yet rolled out Co-Pilot for Intune in all areas. I did have access briefly, and it was good in multiple areas. 

What needs improvement?

It could offer more attributes for authentication. Sometimes, authentication can be challenging.

For how long have I used the solution?

I've been using the solution for a while. We started with 365 a few years back and then, after that, we adopted Intune.

What do I think about the stability of the solution?

I would assess the stability and reliability as good.

What do I think about the scalability of the solution?

I would assess the scalability as good.

How are customer service and support?

I haven't contacted support myself, however, I know they helped with our deployment. 

On a scale of one to ten, I would rate the support an eight.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had a different solution, and it was challenging to use. 

How was the initial setup?

I did not deploy the solution myself. We did a staged roll-out over multiple quarters. 

What was our ROI?

I have seen a return on investment from Microsoft Intune. Once it is well integrated with the rest of the environment, it makes everything easy.

What's my experience with pricing, setup cost, and licensing?

I don't really remember my experience with the pricing, setup costs, and licensing.

What other advice do I have?

On a scale of one to ten, I would rate the product eight out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Microsoft Intune
March 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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reviewer2595336 - PeerSpot reviewer
Manager, Enterprise IT Engineering at a healthcare company with 1,001-5,000 employees
Real User
Top 20
Nov 30, 2024
Provides a cloud deployment process where we don't have to touch the equipment
Pros and Cons
  • "Microsoft Intune's autopilot has been nice to have."
  • "Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest."
  • "Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities."
  • "Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement."

What is our primary use case?

A subset of our staff works remotely. We ship laptops directly to them from our vendor, and they complete the setup process using Microsoft Intune. This process has been working seamlessly.

How has it helped my organization?

Microsoft Intune has been a time saver and reduces the time and effort IT admins have to invest.

The user experience with Intune has generally improved since the retirement of the old Silverlight-based legacy portal.

What is most valuable?

Microsoft Intune's Autopilot has been nice to have. It provides a cloud deployment process where we don't even have to touch the equipment—it arrives provisioned and ready to go.

What needs improvement?

Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement.

For how long have I used the solution?

I have been using Microsoft Intune for about five years.

What do I think about the stability of the solution?

It is nice that we don't have to manage any local on-prem servers. Intune just runs itself.

What do I think about the scalability of the solution?

It's nice that we can provision a bunch of equipment almost immediately without any hands-on involvement.

How are customer service and support?

Microsoft support has significantly improved since we obtained the Enterprise Agreement. Previously, the support we received was not as satisfactory.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used SCCM to manage our devices but switched to Microsoft Intune to simplify cloud management when we transitioned to a remote workforce during the pandemic. We are pleased with the transition to Intune.

How was the initial setup?

The initial deployment went smoothly thanks to our Microsoft Enterprise Agreement, which provided access to support and Software Assurance Training hours. The documentation was clear, concise, and easy to implement.

What about the implementation team?

We implemented Microsoft Intune in-house.

What was our ROI?

Microsoft Intune's Autopatch feature has significantly reduced the time and effort required by IT administrators, resulting in a positive return on investment by streamlining patching processes and increasing efficiency.

What's my experience with pricing, setup cost, and licensing?

Intune is included with our F3 and E5 licenses. However, some suite features should be accessible without additional cost, a sentiment widely echoed online.

Which other solutions did I evaluate?

We evaluated several solutions, including ManageEngine and Meraki, before ultimately selecting Intune, which was conveniently included in our existing licensing agreement.

There were some aspects that were easier in some of the competitive solutions, but we would have had to pay extra. It wasn't included, so we decided to go with Intune. And overall, as the years progressed, Intune improved some of that functionality.

What other advice do I have?

I would rate Microsoft Intune an eight out of ten for scalability.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1388478 - PeerSpot reviewer
MDM Analyst at a government with 5,001-10,000 employees
Real User
Top 20
Nov 24, 2024
Significant cost savings with streamlined device management
Pros and Cons
  • "Intune's most valuable feature is its centralized management capability."
  • "Intune's most valuable feature is its centralized management capability."
  • "The time we have to wait to deploy policies has room for improvement."
  • "The time we have to wait to deploy policies has room for improvement."

What is our primary use case?

Our company has consistently used Microsoft products. As the mobile device administrator, I oversaw the transition from Workspace ONE to Microsoft Intune. This decision stemmed from a desire to reduce licensing costs by leveraging existing Microsoft licenses held by all employees, ultimately leading to significant financial savings.

How has it helped my organization?

Intune consolidates endpoint and security management tools into a single platform. This centralized approach allows for specialized roles while maintaining a shared understanding of the complete security solution.

Intune's overall user experience is good.

What is most valuable?

Intune's most valuable feature is its centralized management capability.

The enterprise application management system for mobile devices is effective for app discovery, deployment, and automatic updates. The automatic update feature functions well, eliminating the need for manual updates and individual prompts, which is convenient for both administrators and users.

Intune has made things easier for us because we are using Autopilot to build our laptops.

We've saved a lot of money by moving from Workspace ONE to Microsoft Intune for mobiles.

What needs improvement?

I've recently started using Microsoft Intune, specifically its mobile device management features. While both Intune and Workspace ONE offer similar functionality, I've noticed that Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps. The time we have to wait to deploy policies has room for improvement.

People using Intune for Windows deployment, etcetera, can get annoyed because of the Windows updates.

For how long have I used the solution?

I have been using Microsoft Intune for three months because we've just moved over.

What do I think about the stability of the solution?

From a mobile perspective, Microsoft Intune has been stable.

What do I think about the scalability of the solution?

From a mobile perspective, Microsoft Intune is easily scalable.

How are customer service and support?

I have contacted technical support only once, and it was very helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware Workspace ONE previously. The decision to switch and save on costs was made by the higher-ups.

What other advice do I have?

I would rate Microsoft Intune nine out of ten.

I would definitely recommend Intune to a colleague. It provides a centralized platform for managing various devices, including laptops, desktops, and mobile devices, and seamlessly integrates with other Microsoft solutions like Azure and Active Directory.

We have a team that continuously works on solutions to make workflows smooth, like building laptops and ensuring deployments work smoothly.

Microsoft Intune is deployed across various departments and locations within our local government council. We have different physical sites and departments, and Intune is managed and implemented at the departmental level.

Our team is continuously developing solutions to streamline the laptop production workflow, including assembly, traffic management, and deployment. We also have a separate team dedicated to ensuring the process runs smoothly.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Karthik Ekambaram - PeerSpot reviewer
Director at Scybers
Real User
Top 5Leaderboard
Sep 24, 2024
Conditional Access policies provide secure access and it works very well with Microsoft products
Pros and Cons
  • "I am easily able to manage devices and assets, especially laptops and desktops."
  • "Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."

What is our primary use case?

We are using Microsoft Intune for mobile device management (MDM) to provide context-aware access to the users. Mobile device management is what we predominantly use Microsoft Intune for.

How has it helped my organization?

Initially, the scope of Microsoft Intune was not too good because it could only manage certain endpoints such as laptops, desktops, and mobile devices. We initially had a problem with the servers, but they started supporting servers in the last three or four years, so now, it is good. It manages virtual machines and servers, both on-premises and in the cloud. It has improved and is still improving in a lot of areas. 

It provides group policies that we had in the early days of Active Directory. That is good when it comes to applying the policies to endpoints and servers from Microsoft Intune. Initially, we did not have all group policy settings inside Microsoft Intune, whereas now, we have patching and the ability to push the policies for antiviruses, etc. We can also handle mobile device management policies. Everything can be done via a single console. It is easily manageable, and we can have a single administrator to manage all the policies. We can have one or two administrators for backup. Traditionally, we had multiple administrators for each and every console. When you are a big Microsoft shop, it is easy to manage everything.

Microsoft Intune is good for a hybrid workplace. The conditional access policy is one thing that we can use for devices. For example, we can allow access to critical data only from corporate devices and not from personal devices even if someone is using the company account. We can go even more granular where someone can access the data but cannot download it to his or her personal device. Microsoft Intune is good for handling BYO devices.

It has had a good effect on our organization's attack surface. I would rate it an eight out of ten for that. We can implement rules for attack surface reduction. That is possible when devices are managed by Microsoft Intune. 

The IT productivity in our organization is far better. I would rate it nine out of ten for that.

What is most valuable?

Mobile device management is good. I am easily able to manage devices and assets, especially laptops and desktops. 

An important feature in Microsoft Intune is the Conditional Access policy, where I can provide specific access to a specific user based on geolocations, and there are multiple options inside it. Conditional Access is its best feature.

Its user experience is very good. I would rate it a nine out of ten for that.

What needs improvement?

For Windows machines, all the features are available within Microsoft Intune, but when it comes to Mac machines, it is still improving. It is not as good as Jamf. When it comes to customizable policies and other things in Mac machines, it is a little bit difficult. It is not as good as Jamf, but for Windows, Microsoft Intune is good if you have a good budget.

Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful. That is one area where they can improve.

When it comes to automatic updates, none of the vendors are doing it so well. The expectation right now is to have everything automated and automatically upgraded to the latest version of the software. The discovery capability of Intune is good because it is Microsoft. They can do discoveries based on their internal commands and other things and pull all the information into Intune. That is easy, but doing the upgrade of third-party software is a little difficult. It is evolving, but we cannot do the upgrades of all third-party applications. A financial or banking organization allows a limited set of applications to be used. For them, Microsoft Intune is better because when you have only 15 to 20 applications, you can easily upgrade them through an automated platform like this.

It is not similar to any of the PAM solutions. It is still in the starting phase. Other PAM solutions, such as CyberArk, can do remote session management. They can handle vaulting and other things. When it comes to EPM within Microsoft Intune, I do not know whether they are planning to go with the PAM or Privileged Access Management platform, but with the current solution, we can do user account management. We can do password rotations. We can add a new user, remove a user, and provide access to a particular resource for a user. All these steps are manageable and possible, but for Privileged Session Management and Access Management, it still needs improvement.

It is very important that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. The integration with the M365 platform, especially with Microsoft Defender for Cloud, Cloud Apps, and Endpoints, plays a big role. Intune can discover and find out the devices. The integration is still happening. It is not yet over. There is room for improvement.

For how long have I used the solution?

I have been using Microsoft Intune for about seven years. I have been a customer for four years and then became a partner because I joined a new organization. This new organization is a partner of Microsoft. I have been with this organization for three years.

What do I think about the stability of the solution?

If there are any issues with Microsoft Azure Cloud, we may have issues or downtime, but they are rare. It is 99.99% available. Only if Microsoft Azure Cloud goes down, we have a problem. Otherwise, it is okay.

What do I think about the scalability of the solution?

There are no issues with scalability because it is a cloud solution. It is automatically scalable.

How are customer service and support?

If you are paying for support, you get good support. If you are not paying for support, you do not get support.

Technical support can be a bit of a problem when it comes to costs. They have a professional service and a normal service. With the normal service, it is difficult to find out answers from them because they are not experts. We only get experts with the professional service, so if we pay, we get support. This is something difficult for a small organization because they cannot always pay for support for every issue.

When you give a product, you should always provide good support. If you do not have technical people, what is the purpose of having a support team? It is useless. They should have at least one or two people who can technically help an organization.

Which solution did I use previously and why did I switch?

We use different tools. We use Jamf for Mac and Ansible for Linux machines. We have not yet fully switched to Microsoft Intune for Mac and Linux. Very few Mac machines are with Microsoft Intune. Most of our Mac machines are still with Jamf.

Companies that are using Microsoft products go for Microsoft Intune. However, when people have more Linux or Mac machines, they do not choose Microsoft Intune for their organization. We recommend a solution only after knowing the expectations and use cases of a client. Small companies do not prefer Intune because they can have JumpCloud. Small companies with less than 500 users can also go for Google Workspace. For companies that already have a Microsoft license such as E5 or O365, going for Microsoft Intune makes sense.

Microsoft Intune improves the security posture, but because of the budget and other constraints, organizations can start looking at other vendors.

How was the initial setup?

It is not complex when it comes to Windows machines. It is straightforward, but when it comes to the other operating systems, it is complex. It is not easy.

The number of people involved depends on the users. If you have 1,000 devices, for Windows machines, you do not need more than three or four people. However, for 1,000 Linux or Mac machines, you would need a ten-member team.

The maintenance is easy. You do not need extra people to manage Microsoft Intune because it is a cloud service.

What's my experience with pricing, setup cost, and licensing?

I am using E5 security and compliance. It has all the Intune options and security and compliance subscriptions, so I use the full suite of Intune except the EPM module. We have not yet started using the Endpoint Privilege Management module. It is a small add-on that we have to use. Other than that, we are using everything.

There are other tools that give a similar approach but are not as good as Microsoft Intune. In terms of cost, it is more expensive than other tools like JumpCloud, Google Workspace, etc. There are multiple tools like this. Only if you are a Microsoft shop, I would recommend going for Intune. Otherwise, use some other tool and manage the organization.

Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly. That would be a better option because not every organization needs conditional access or an antivirus solution. Some organizations that use Intune might use CrowdStrike, so they do not need Intune policies for antivirus. It would be better if they could bring more plans.

What other advice do I have?

I would advise to not look at the cost first. Instead of the cost, look at the features and then list down the use cases for your organization, and then go for the consolidation of the tools. Microsoft Intune can give you a lot of features, but whether it is suitable for your organization or not is the main question. List down the use cases and then assess Microsoft Intune because it can give a lot of features that you do not want, but you cannot omit them while buying it.

We are not using Advanced Endpoint Analytics because we have Sentinel and Chronicle SIEMs in our organization. We also use SDR platforms, so we are not using Microsoft Intune for any of the analytics. We are also not using Microsoft Intune Suite's Cloud PKI.

We started using Microsoft Copilot for a small organization. It has only been two months. We are building the use cases for that organization. They have purchased the licenses, but we are building the solution design and use cases for that particular organization. They want to automate most of the things, identify the non-compliant devices, and automate whatever they find non-compliant. Our aim is to identify non-compliant devices, do some automation, and block them from accessing any of the critical data inside the organization, but we do not know if Microsoft Copilot can do that.

Overall, I would rate Microsoft Intune a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
End User Computing Architect at a consultancy with 10,001+ employees
Real User
Top 20
Apr 16, 2024
Simplifies IT and security operations and enrolling endpoints is a breeze
Pros and Cons
  • "A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves."
  • "The current Intune reporting functionality could benefit from some improvements."

What is our primary use case?

We use Intune to manage endpoints as a centralized enterprise solution. Instead of relying on Active Directory or an on-premise system, we directly manage employee devices using Microsoft Intune. Intune, a cloud-based SaaS product, simplifies endpoint management. From a user perspective, it's an improvement. Users no longer need to be on the office network. They can set up their devices anywhere with an internet connection, whether at home or another location.

Security is also enhanced. By using Intune as a mobile device management solution, we can implement security controls and restrictions on endpoints. Intune helps us achieve a balance between user experience and security.

How has it helped my organization?

Managing remote employee devices with Microsoft Intune is easy. Intune acts as a central platform for deploying controls, policies, and applications to our endpoints. It simplifies the delivery of these configurations to our remote workforce.

Intune simplifies our mobile application management. Once implemented across the organization, it will eliminate our reliance on on-premises solutions. Previously, managing endpoints required using our System Center Configuration Manager. Now, Microsoft offers a unified solution called Microsoft Endpoint Manager. Intune, a key component of this suite, allows for convenient device enrollment over the internet, streamlining endpoint organization.

Intune helps bring our endpoints and security management tools into one place.

Consolidating endpoints and security management tools simplifies IT and security operations. This unified approach offers a single solution or console for all tasks. Role-based access control ensures each administrator only sees and modifies what's relevant to their role. For example, the security team can access Intune solely for security-related functions, while the patch management team has its own set of permissions. This centralized management is significantly easier to handle than using multiple third-party tools. Intune provides a comprehensive solution where everyone can configure settings – security, endpoints, controls, etc. – within a single platform.

Intune offers endpoint visibility and IT control across various device platforms. It simplifies troubleshooting and device management compared to other solutions. Intune excels in providing a comprehensive solution. We can manage applications, security controls, and patching processes all within Intune. This eliminates the need to rely on three separate solutions. With Intune, everything is consolidated into a single platform, allowing for combined reporting and streamlined issue resolution.

Enrolling endpoints with Intune is a breeze! The overall user experience is excellent, easily a nine out of ten.

There are three critical features of Intune for maintaining our devices' security. Endpoint encryption ensures data on the device is scrambled even if it's lost or stolen. Intune supports BitLocker encryption for Windows devices and file-level encryption for Mac devices. Defender is a comprehensive security solution that helps protect devices from malware, viruses, and other threats. Compliance policies in Intune allow us to define security requirements for devices. These policies can enforce encryption, complex passwords, and other security settings. If a device doesn't meet the compliance policy, it can be restricted from accessing organizational resources. Intune can also send notifications to users or administrators when a device becomes non-compliant.

In the initial stages of migrating from our on-premises solution to Intune, we relied on device compliance policies. We configured these policies to require the latest antivirus signatures, specifically targeting developer devices. This ensured compliance and minimized the risk of non-compliance impacting their work. While compliance policies were initially used, we've since transitioned to Microsoft Defender, which now plays a major role in our device security strategy.

Intune's application deployment feature has significantly improved efficiency in our IT department. As one of its key functionalities, Intune allows deployment of a variety of applications with different extensions, such as .DXE or .MSI files. However, for applications requiring custom license scripts, batch files, or executables, Intune provides its own Windows app deployment toolkit. This toolkit facilitates the conversion of these files into a format compatible with the Intune app store and its update system.

The user interface is easy to navigate. Microsoft provides monthly updates that introduce new features. Previously, they provided pie chart visualizations for complaint and policy control status reports. These have been transitioned to standard chart formats. Overall, the UI continues to improve with each Microsoft update.

Company-owned devices are subject to a different set of policies. These policies may be very strict, restricting certain functionalities, or they may prioritize security above all else. On the other hand, for BYOD programs, we provide users with certain privileges for their mobile devices and laptops. We create a secure, isolated environment in a sandbox to manage the devices within that environment. Security is a major consideration for both BYOD and company-owned devices.

Intune has increased our IT productivity for patching and security by around 15 percent.

Microsoft Intune helps our organization reduce the risk of security breaches by eight percent by deploying zero-day patches in conjunction with Defender and Sentinel.

Intune has helped us consolidate vendors with the driver deployment and onboarding.

We manage configurations for Microsoft 365, co-managed devices, Azure, Defender security controls, and DLP controls within Intune. This centralized platform allows us to configure roughly 80 percent of these services and controls in a single location.

What is most valuable?

A valuable feature is user enrollment, where users can enroll their devices in their organizations themselves. This streamlines the process and saves IT time.

Another key benefit is zero-day productivity. During enrollment, the user has access to the applications and settings the organization needs them to have, making them ready to work immediately. Intune essentially pre-configures the device based on the user and organization during enrollment.

Finally, Intune offers easy patch management for various endpoints, including Windows 10, 11, and Macs. Deploying upgrades and monthly patches is significantly simpler compared to other solutions, both from Microsoft and third-party vendors.

What needs improvement?

The current Intune reporting functionality could benefit from some improvements. Specifically, a report that tracks patch deployment status would be valuable. Ideally, I'd like a report that provides device-level details on applications and controls deployed. However, it seems like other organizations might be more interested in control-centric reports, showing details like what control was deployed, the number of devices affected, and other relevant device data. Overall, reporting is the area where we're encountering the most challenges with Intune.

For how long have I used the solution?

I've been using Microsoft Intune as a comprehensive solution for the past six years. While I had some experience with it before 2019, it was limited to mobile device management. Since 2019, I've been managing the full Intune suite as an administrator, overseeing Windows endpoints, Mac endpoints, Android and iOS.

What do I think about the stability of the solution?

I would rate the stability of Microsoft Intune eight out of ten.

What do I think about the scalability of the solution?

Microsoft Intune excels in scalability, earning it a nine out of ten rating. It empowers organizations to migrate to the cloud and manage all their endpoints seamlessly. This includes a wide range of platforms like Windows, macOS, mobile devices, and even Linux. Intune simplifies endpoint management by offering a centralized solution for all these platforms.

How are customer service and support?

The response time and technical knowledge of the support team is not what it used to be.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used an on-premises solution, Microsoft Endpoint Manager, to manage our devices. The pandemic necessitated a shift to the cloud.

How was the initial setup?

The initial deployment of Intune can be complex because it is linked to Microsoft Entra, which itself is a complex product. This complexity depends on the desired outcome. Intune's deployment complexity hinges on whether users will enroll their devices themselves or if the IT team will enroll them and grant access. A proper pre-assessment is crucial to determine if Intune's complexity aligns with our desired outcome.

Our deployment took two months to complete because of the internal security approvals we required.

Three administrators were required for the deployment.

What's my experience with pricing, setup cost, and licensing?

The price for Intune is fair.

What other advice do I have?

I would rate Microsoft Intune eight out of ten. There are some improvements concerning the reports and there are other design-related concerns that we are looking at in Intune.

We don't have the tunnel option because we primarily work in a restricted computer environment. Our organization uses Microsoft Intune to manage applications within a dedicated sandbox environment. We perform frequent updates to ensure everything is current.

During the initial onboarding process, we encountered some challenges, and multiple teams were involved in resolving them. For example, users from India might experience issues like broken URLs or restricted access due to their ISPs. Similarly, in China, certain URLs might be blocked by some internet service providers. To address these issues, we initially involved additional administrators from each region on the administrative side. However, we've since transitioned to a centralized management structure with a core team of five to six members overseeing the entire organization.

We maintain a separate development Intune environment for User Acceptance Testing specific to the Asia Pacific region. Since our production environment is also located in Asia Pacific, we essentially have two Intune instances: one for development and one for production. We also have around 290,000 devices.

We have a team of five Intune administrators. The only maintenance required for Intune is the updates.

I recommend Microsoft Intune.

Based on the number of users and devices you're enrolling, I recommend having separate UAT and production Intune environments for larger deployments. For simpler environments, a single Intune license is sufficient to manage your devices and integrate with your Enterprise and Microsoft 365 solutions.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1563258 - PeerSpot reviewer
Senior Administrator at a tech vendor with 10,001+ employees
Real User
Top 20
Aug 12, 2025
Enterprise data protection strengthens with effective app management
Pros and Cons
  • "Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing."

    What is our primary use case?

    It depends on the use case and what the client is looking for in terms of requirements. They will share the requirements with us, and we will check the feasibility of the solutions and then propose which MDM will be best suited for the client. If they only ask for managing their barcode devices or POS devices, we can go with SOTI.

    When managing smartphones or applications, Microsoft Intune is a good solution.

    We are combining Microsoft Intune with SOTI, Workspace ONE, and Microsoft Intune.

    What is most valuable?

    Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing.

    The app protection policies and the application management part of Microsoft Intune are powerful.

    The main benefits Microsoft Intune provides to users are access to their corporate world. They can access their emails, applications, and content through OneDrive. These are the core functionalities. They can publish line of business applications with Microsoft Intune. If they have developed their in-house application, they can publish it. They can use additional features such as tunnels and other capabilities from Microsoft Intune.

    We use enterprise application management in Microsoft Intune. The security part of the application can be managed through enterprise application management. We can block cut, copy, paste, and sharing data from one app to any third-party application.

    Using Microsoft Intune Suite Cloud makes the management process much easier.

    What needs improvement?

    A potential area of improvement for Microsoft Intune is that the content management part needs enhancement. We have OneDrive, and the OneDrive integration is present, but other tools such as Workspace ONE have better features available, such as publishing internal repositories.

    Content management is one of the additional functions I would suggest Microsoft add to Microsoft Intune. The smart group feature would be beneficial because if you have only Microsoft Intune related access or Microsoft Intune admin access, you cannot create groups or users. Having functionality to create smart groups or virtual groups and adding users to those groups would be much better than the functionality available in Workspace ONE.

    For how long have I used the solution?

    We have been working with Microsoft Intune for around six years.

    What do I think about the stability of the solution?

    The stability of Microsoft Intune rates around 8.

    What do I think about the scalability of the solution?

    The ability of scaling or expanding the Microsoft Intune solution is very high. Being cloud-based, we can expand it at any moment.

    How are customer service and support?

    The support from Microsoft was previously good, but now it is very poor. I would give a rating around four, not more than that.

    The main issue with the support is the quality of work. They spend a week of time to resolve small issues, which is not acceptable.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    Currently, when we discuss competitors, Workspace ONE is one of them and a good competitor for Microsoft Intune.

    How was the initial setup?

    Setting up Microsoft Intune is easy, but if enterprise customers ask for additional functionality related to certificate publishing or line of business application publishing, then we need to deploy different connectors as well, which becomes more complex.

    Which other solutions did I evaluate?

    The choice of solution depends on client requirements. If they ask for an on-premise solution, then Microsoft Intune would not be suitable, and we would recommend another solution such as Workspace ONE or SOTI MobiControl. If the client is comfortable with a cloud solution, then we will recommend Microsoft Intune after understanding their requirements, management needs, and policy requirements.

    What other advice do I have?

    Microsoft Intune is a cloud-based solution with no on-premise option, available only on Azure cloud.

    We use Microsoft Intune Suite Cloud PKI as it is a cloud-based platform.

    We have Copilot integrated with Microsoft Intune, though I am not an SME for Copilot as there are different teams. I take care of Microsoft Intune and MDM related tasks.

    I am not using analytics in Microsoft Intune currently. I am using the Graph APIs for fetching data from the backend of Microsoft Intune.

    On a scale of 1-10, I rate Microsoft Intune a nine.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: Aug 12, 2025
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    PeerSpot user
    David Heighton - PeerSpot reviewer
    Senior Systems Engineer at CallTower Inc.
    Real User
    Top 20
    Nov 24, 2024
    Its security integration offers a view into different vulnerabilities and enables us to secure them more effectively
    Pros and Cons
    • "Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively."
    • "I rate Intune 10 out of 10."
    • "Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."
    • "Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial."

    What is our primary use case?

    Our primary use case for Intune has been securing our desktops. We now also use it to secure our servers, which started about a year ago.

    How has it helped my organization?

    Before, we used to reactively track down issues and fix security holes. Now, we're more proactive, stopping threats before they occur rather than reactively removing them afterward. This change helps stop the spreading of security issues.

    What is most valuable?

    Intune's integration with Defender and other security solutions is valuable because it offers a view into different security vulnerabilities and enables us to secure them more effectively. It's easy to use. There isn't a huge learning curve. It doesn't take long to get in and figure out where everything is. 

    The application management feature's automatic updates help a lot, especially when we need to push updated scripts and apps to our desktops. We can update quickly instead of getting everybody to download and install it. 

    What needs improvement?

    Intune's server management could be better. If it could incorporate more features from System Center into Intune's Configuration Manager, it would be beneficial.

    For how long have I used the solution?

    I've been using Microsoft Intune for about seven years.

    What do I think about the stability of the solution?

    There are no problems with Intune's stability. 

    What do I think about the scalability of the solution?

    Scalability is great. We've had no issues scaling it across different environments, managing multiple Office 365 tenants and servers with no problems.

    Which solution did I use previously and why did I switch?

    We used System Center Configuration Manager before moving to Intune. It's essentially an upgrade that allows us to manage both desktops and servers.

    How was the initial setup?

    The initial setup had some issues, primarily with understanding scattered documentation, but it was resolved without much difficulty.

    What about the implementation team?

    We deployed Intune in-house with our internal IT staff.

    What was our ROI?

    We are saving at least two or three hours a day since implementing Intune.

    What's my experience with pricing, setup cost, and licensing?

    I don't have any information on pricing, setup costs, or licensing.

    Which other solutions did I evaluate?

    We did not evaluate other options before choosing Intune.

    What other advice do I have?

    I rate Intune 10 out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2026
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.