Microsoft Intune Reviews

I have used Microsoft Intune for six months. I used it for MDM solution and MAM, but for the packaging, Autopilot configuration, compliance profiles, compliance policy creation and configuration profile creation, I worked for six months because we were moving assets from SCCM to Microsoft Intune. It was a migration project where I was part of the team. In that project, I worked on the packaging side where I was responsible for creating new packages that were already present on SCCM for laptops. The main use cases for Microsoft Intune are for compliance policy deployment and application deployment for laptops.

I assess the user experience of Microsoft Intune as good. It's cloud-based with no need for on-premise infrastructure. You can access it anywhere and start working on it. You will have the record of data in your hand anytime if you need it quickly. The benefits that Microsoft Intune brings depend on what you are using. It's directly integrated with Azure AD. If you are using on-premise Active Directory, there is a process to integrate easily and use those resources. This tool works beyond the boundary, which is why organizations use it.

What I appreciate about Microsoft Intune are the detection method and the supersedence option, dependencies we can add on, and multiple software we can install with a single package. That's a plus point inside the solution. It's directly integrated with Azure AD, and if you are using on-premise Active Directory, there is a process to integrate easily and use those resources.

I haven't worked extensively with Microsoft Intune to identify many areas for improvement. However, one thing I would suggest is that servers are not getting managed through Microsoft Intune. If that feature would be added, everything would be improved.

I have used Microsoft Intune for six months.

When it comes to the stability and reliability of Microsoft Intune, I don't hear about any downtimes, crashes, or performance issues because it's server-based and those are managed by Microsoft only.

We can discuss Microsoft solutions, Intune or SCCM.

When implementing Microsoft Intune in my environment, it was straightforward. It's not as complex as other tools. It's easy to learn things, and I could easily work on it.

I was part of a team working on a migration project where we were moving assets from SCCM to Microsoft Intune. I worked on the packaging side where I was responsible for creating new packages that were already present on SCCM for laptops.

Everything about ROI and measurable benefits in terms of time saving, cost saving, and resource saving depends on the organization and their requirements. Products get acquired based on requirements. If you have maximum servers, you will go with a solution that patches the software most frequently and is good with compliance. If you are going to manage only laptops and workstations, you should go with a solution that is easy and very low cost to manage.

I don't have any information about the pricing of Microsoft Intune.

Regarding the key differences between Microsoft Intune and JAMF or Ivanti products, there are many things increasing inside Ivanti now. They are working on the cloud part and coming up with new features. I haven't worked on the new features and updates, so I cannot share much experience on that part.

My advice to others considering Microsoft Intune for their organization depends on the infrastructure they have in place. Based on that, they can determine if Microsoft Intune will be best for them. If they are going to manage laptops and desktops only, it will be beneficial for them. They can apply MDM and MAM on those devices if there are few and remote devices. Laptop, iPad, mobiles, Android, iOS, everything can be managed through it. MacOS and Linux can also be managed. On a scale of 1-10, I rate Microsoft Intune a 7 out of 10.

Before working with Microsoft Intune, I was not using another solution for the same needs. I decided to give it a try with Microsoft Intune because it provides me with the ability to manage devices properly.

I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating.

They should improve Microsoft Intune to make this tool better and simpler. Less development and moving things around would be beneficial. There may be room for improvement on the feature side, particularly with some integrations.

I have been using Microsoft Intune for six months.

I assess the stability of the product as low. I have faced downtime crashes and performance issues with Microsoft Intune.

Microsoft Intune is adequately scalable for thousands of users in my environment.

I have not contacted tech support yet.

I was not using another solution before Microsoft Intune. I decided to implement it because it provides me with the ability to manage devices properly.

Microsoft Intune has reasonable costs for me.

I am currently using Sophos MDR.

My user experience with Microsoft Intune is acceptable, though it can be irritating at times. It still accomplishes its intended purpose.

My total rating for Microsoft Intune is seven out of ten.

Microsoft Intune has improved our organization a lot. Previously, we had concerns about device security and compliance. We now do not have those concerns, and we also have productivity and efficiency. It enables remote work.

It is very easy for us to pull the applications for security updates. Everything is done at the backend. It is very easy for us to configure for all the users because we are currently using Microsoft E5 and E3 licenses for all the users. We have created separate groups for all the users. We have more than 7,000 users across more than 60 countries. We have created separate groups for all the countries. After the onboarding is over, we add a user to a particular group and Intune. Once we enroll a user's PC, all the applications, security updates, and other things are pulled from the back end.

It helps with security enhancement. We can remotely manage the devices. It helps with productivity. We can have reports. We can download all monthly reports and enable compliance policies. Its cost efficiency is also good.

It is integrated with Microsoft 365. Everything is integrated in terms of security and endpoint solutions. Every feature is in one space or license, which is Microsoft 365. We only need to be concerned about the license because, under Microsoft 365, they have a lot of licenses. That is the only thing we need to focus on.

It is very easy for me to monitor and configure everything. It is a one-time process. Once I have done all the work at the back end, it is very easy for me to configure everything. At times, requirements come from IT managers from some countries where they need to add some applications, policies, or VPN networks, and I take care of that from time to time. They usually come in the middle of every month.

Nowadays, more and more companies are implementing Intune for their users. I see a lot of companies moving to endpoint management. It is a good move to integrate all the systems and bring them under one roof. You do not need to look for other solutions or third-party applications. Once you have the Microsoft enterprise license, it is a one-time process. You do not need to go to all the users to install everything and do the updates. It is not necessary. It requires only a one-time configuration. It is very useful for all companies. It is very user-friendly, and it is very easy to pull the data and reports on updates and applications. Everything is possible in Intune nowadays.

Microsoft Intune is very useful for us because we do not need any extra people. It reduces the manpower required. Previously, for every country, we had to recruit more IT technicians for things like installation and user support. Nowadays, in a single window, I can do all the work in the back end. For example, in the case of a laptop theft, I can wipe the laptop remotely. It is a very useful tool.

Microsoft Intune is a cloud platform. It is integrated with Azure. It protects and checks the identity at the backend. We can also configure some extra layers of protection, such as MFA or passwordless sign-ins. We can enforce all this for all the users. Our devices are more secure.

Microsoft Intune is already integrated with all the things. We have created some alerts for all the users in the case of any unusual activity or travel activity. If they click on a malicious link, it is automatically detected. We have already configured all this in Office 365. The tickets are automatically generated in Jira. We have to verify with the IT managers of the representative countries whether these user activities are valid or not. According to that, we are taking some precautions and remediation such as blocking some users. Security-wise, it is very useful for us.

It is a one-time configuration. It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users. It is a one-time process. We do not need to spend a lot of time because all the setup is done in the initial phases. Its interface is a little bit complicated, but I know where to configure all the things in the portal. It is very easy for me. Before the user enrollment, I have a call with the IT managers of the respective countries and collect the requirements from their end. I configure all the groups accordingly. For example, we have some inbuilt applications that we need to allow for all the users. We also have some in-house applications. For every country, the policies are different. I can take care of all that.

We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

It can be improved in terms of UI, user productivity, ease of use, performance, customization, and flexibility. It has all of these capabilities, but they can be better. Reporting, analytics, and integration with third-party solutions can also be better.

I have been using Microsoft Intune since 2022.

It is a stable solution, but when a lot of users are facing the same issue, it can take us some time to find a solution. I would rate it a seven out of ten for stability.

It is scalable. I would rate it a seven out of ten for scalability.

We have premium support. If I am not able to find a solution for an issue at my end, I raise a ticket with them. I get a response or callback according to the priority level. They try to resolve the issue as soon as possible. I have faced some challenges on Saturdays and Sundays and at night time. 

Their support is not always very fast. Sometimes, they take a day or two and they can also take one or two weeks. In a few cases, they took one month. If level 1 support is not able to resolve the issue, the ticket is moved to the next level. If level 2 is also not able to resolve the issue, they move to level 3. Their support needs some improvements.

Neutral

We were not using any similar solution previously. We had some software for remote access and admin control.

I have some experience with Meraki MDM. I am not very familiar with it. I worked with it only for a year. When I joined the organization, all the systems were in domains. It was very difficult to manage everything because one of the engineers had to go to the user systems and install whatever the users wanted. All the systems were protected with the administrator accounts. Nowadays, it is very easy for me to pull all the applications.

For all the updates, we are using a separate third-party tool from Qualys. It is integrated with Azure. Every month, we initiate software updates. It is mandatory for all the users, and it is automatically done. Once I pull the updates, they automatically run in the backend on every user system.

We are using a third-party solution for our servers. We have about 150 servers for application development, UAT, and production. We cannot use Intune for the servers. It is not effective for servers. That is why we are using a third-party application for servers.

For the initial setup, we needed some help from the Microsoft team. As a new organization, we had to know all the features. We had different requirements for different countries in terms of applications and compliance.

We had a session with Microsoft, and they explained all the processes in Intune and showed us how to configure and implement everything. We had done some PoCs. We started with a few users, and after everything worked fine, we started with small groups and implemented it for them.

Its setup is easy, but we had requirements from IT managers regarding excluding some devices from the administrator level and allowing some users to directly install some applications. In such cases, we had to create separate groups for them.

It was a long process. It took me around one month for each country. I had to set up a meeting with IT managers, discuss the license part, and tell them the main advantages and disadvantages. Convincing them was a bit difficult because their systems were connected with domains. Different users required different permissions. We cannot give global admin permissions to all IT managers. 

We are a team of 20 people. We are the ones dealing with the global admin access. We take care of many things. For example, for application configuration or policy configuration, people need to raise a ticket with us. We schedule a meeting and take the requirements from them. We accordingly make the changes.

We also have an operations and infrastructure team. Our company is a logistics and shipping company. Here in Dubai, I am working in the global hub. It is the group IT hub. We are developing all the on-premises applications here. We have more than 20 in-house applications.

In terms of maintenance, I have not got any feedback. It is working very smoothly so far. I have not faced any challenges.

We have saved resources and time. We do not need that much manpower and time. It is a very effective solution.

It is expensive. The cost depends on the license that we choose.

The enterprise license is expensive. It is recommended only if the organization has the budget. It is not recommended for all companies because of the licensing part.

We ensure that the selected solution integrates smoothly within our IT infrastructure, including Active Directory, Azure AD, cloud platforms, and network equipment. Compatibility and integration are the key factors in achieving seamless deployment and operational efficiency. We also need to consider the security and compliance requirements and plan for scalability and future growth.

We just started using Microsoft Copilot in Intune. We have some testing going on. We assigned the license to some of our help desk IDs. We are using it for some meetings and documentation purposes. It will automatically capture the key points when we are in the meeting. We have tested only a few features in Copilot. We need to explore it more.

I would recommend Microsoft Intune. It is a very useful product. It is very helpful to monitor the devices and implement compliance policies. You can also get monthly reports and alerts about user activities. Security-wise and configuration-wise, it is a very useful product.

I would rate Microsoft Intune an eight out of ten.

We use Microsoft Intune to deploy applications, check Autopilot status, and deploy Autopilot applications. We also use it to manage user profiles, assess compliance, and define compliance and configuration profiles, among other Intune configurations.

We implemented Intune to improve our compliance.

Intune consolidates all our endpoint and security management tools into a single platform. Intune allows us to securely manage Windows, macOS, iOS, Linux, and Android devices, both corporate-owned and personally owned, in one centralized location.

The user-friendly enterprise application management system allows easy app discovery, deployment, and automatic updates without IT assistance.

Microsoft Intune Suite is a great tool for MDM.

We use Copilot whenever we encounter difficulties or receive error messages while working on a solution.

Copilot is beneficial for environmental protection as it assists in finding solutions by providing necessary information.

Copilot helped simplify our IT and security operations overall.

Microsoft Intune has significantly improved how we manage our devices, applications, and security regulations.

Intune enables us to easily manage and secure hybrid work environments, safeguarding company and personal device data.

Intune's endpoint privilege management improves user productivity because we can create temporary privileged accounts.

Endpoint privilege management, through its implementation of least privileged access, helps to reduce our organization's attack surface by limiting potential vulnerabilities related to security and authentication.

Intune has improved our IT productivity. Auto patching has freed up their time because it requires no administrative support.

Microsoft Intune has helped save us costs by consolidating multiple tools into Intune.

Microsoft Intune Suite's integration with Microsoft 365 and Microsoft Security is great for both cloud and co-managed devices because we can use it to form a single dashboard for enabling and managing licenses and creating accounts. 

The most valuable feature of Intune is the user-friendly portal for end users.

One drawback of Intune is that we cannot find devices based on a user's region or location. As a global organization, having this ability would be helpful.

I have been using Microsoft Intune for four years.

Intune is stable. We have not encountered any downtime.

Intune scales to our needs.

The prolonged response time from technical support for Intune is unacceptable, as this tool is critical to our organization's operations.

Neutral

We previously utilized Microsoft System Center Configuration Manager but transitioned to Intune due to its advanced capabilities and cloud-based architecture, enabling centralized management and accessibility.

Intune reduces the need for administrators, resulting in time and cost savings by eliminating the on-premises hardware and personnel.

I would rate Microsoft Intune eight out of ten.

We manage over 5,000 devices using Intune, which requires a team of two to three people for maintenance.

Microsoft Intune is a good tool for large organizations. I recommend using the trial version and conducting a POC.

One prominent use case for Microsoft Intune revolves around the Active Directory, particularly focusing on user and device management, as well as mobile device enrollment. The primary objective in this scenario is to establish effective governance. This involves tasks such as pushing passwords and implementing policies seamlessly.

The most significant benefit lies in the ability to seamlessly handle personal devices, such as iPads, ensuring automatic compliance with comprehensive policies. The convenience of having robust support makes it easy for staff to manage device configurations independently, eliminating the need for external intervention.

It consolidates all endpoint and security management tools in a single location, significantly enhancing the employee experience. This is especially beneficial for executives or high-profile individuals who frequently change devices. The process is simplified – whether configuring a new iPad or downloading required applications, it's all streamlined. Executives and end-users can manage device enrollment independently without relying on support staff for tasks like setting up Outlook or other tools. The system allows for immediate enrollment and device tracking.

It offers comprehensive endpoint visibility and IT control across various device platforms. This proves highly beneficial for IT operation teams, providing details on the number of devices, their compliance status, and overall device status, including network access. The dedicated dashboard is a valuable tool, allowing users to proceed with applications and configure settings. Additionally, it assists in managing devices that may not have updated configurations promptly. For instance, in the case of a new iOS release, users receive reminders to update their devices, ensuring compliance with company policies and continued access to enterprise data.

Our experience with Intune in terms of user satisfaction is outstanding. If we were to quantify it on a scale from one to ten, I would confidently rate it around nine.

Intune plays a crucial role in securing hybrid work environments and safeguarding company data on both company-owned and BYOD devices. On a scale from one to ten, I would rate its effectiveness a nine.

The influence of Intune on our organization's security is substantial. Its impact is significant because I no longer need to be concerned about compliance or the enforcement of policies. With a single dashboard, I can efficiently handle all aspects related to compliance and security.

It has impacted IT productivity in our organization, and I would rate it around seven on a scale of one to ten. The flexibility of using Intune on multiple devices, including up to three or four, has been particularly beneficial. Whether I'm traveling or working remotely, I don't need to carry my laptop everywhere. I can efficiently manage emails and other tasks on my iPad, and if necessary, respond to emails, take calls, or update documents. Additionally, using my iPad for note-taking with OneNote is seamless – all notes captured on my iPad are automatically synchronized with my laptop. These features prove highly useful and convenient in various scenarios.

It has assisted our organization in cost savings, approximately ranging from twenty-five to thirty percent.

The system as a whole is immensely valuable, proving to be highly helpful and practical.

There has been a noticeable increase in productivity for both my organization and clients. The primary factor contributing to this enhancement is the user-friendly nature of the platform, coupled with effective technical support.

An area for improvement is the absence of seamless integration, particularly with external dashboards. Currently, to obtain an updated overview of devices not in compliance, we need to download the data, restricting visibility across other platforms like Power BI or third-party dashboards. This presents a challenge as we have to manually pull and manage the data, highlighting the need for enhanced integration with dashboard solutions.

I have been using it for three years.

I would rate its stability capabilities nine out of ten.

Its scalability is highly commendable, and I would give it a rating of nine out of ten.

The technical support is quite effective, and I would rate it at around nine out of ten.

Positive

The initial setup was quite straightforward.

It is deployed across various locations and departments.

Maintenance primarily involves administrative staff occasionally creating reports or extracting specific data. Apart from these tasks, there doesn't seem to be much ongoing maintenance required.

We have seen a return on investment by using it.

The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India. It takes time for people to recognize and appreciate the features offered. Convincing customers to adopt this solution can be challenging initially, but as they explore its capabilities over time, they acknowledge the value of the investment. If the pricing were more competitive, it would be easier for me to recommend it to customers as their preferred choice over other endpoint management solutions.

The integration of Intune Suite capabilities with Microsoft 365 and Microsoft Security is of utmost importance to us. This is the primary reason why I encourage both my customers and the IT department to leverage it. The combined benefits of Intune with Microsoft 365 are substantial.

I encourage my users to embrace new ways of working and explore how tools like Intune can enhance productivity. Instead of relying on traditional methods and seeking IT staff for assistance, it's essential to leverage technology for improved efficiency. Overall, I would rate it eight out of ten.

It depends on the use case and what the client is looking for in terms of requirements. They will share the requirements with us, and we will check the feasibility of the solutions and then propose which MDM will be best suited for the client. If they only ask for managing their barcode devices or POS devices, we can go with SOTI.

When managing smartphones or applications, Microsoft Intune is a good solution.

We are combining Microsoft Intune with SOTI, Workspace ONE, and Microsoft Intune.

Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing.

The app protection policies and the application management part of Microsoft Intune are powerful.

The main benefits Microsoft Intune provides to users are access to their corporate world. They can access their emails, applications, and content through OneDrive. These are the core functionalities. They can publish line of business applications with Microsoft Intune. If they have developed their in-house application, they can publish it. They can use additional features such as tunnels and other capabilities from Microsoft Intune.

We use enterprise application management in Microsoft Intune. The security part of the application can be managed through enterprise application management. We can block cut, copy, paste, and sharing data from one app to any third-party application.

Using Microsoft Intune Suite Cloud makes the management process much easier.

A potential area of improvement for Microsoft Intune is that the content management part needs enhancement. We have OneDrive, and the OneDrive integration is present, but other tools such as Workspace ONE have better features available, such as publishing internal repositories.

Content management is one of the additional functions I would suggest Microsoft add to Microsoft Intune. The smart group feature would be beneficial because if you have only Microsoft Intune related access or Microsoft Intune admin access, you cannot create groups or users. Having functionality to create smart groups or virtual groups and adding users to those groups would be much better than the functionality available in Workspace ONE.

We have been working with Microsoft Intune for around six years.

The stability of Microsoft Intune rates around 8.

The ability of scaling or expanding the Microsoft Intune solution is very high. Being cloud-based, we can expand it at any moment.

The support from Microsoft was previously good, but now it is very poor. I would give a rating around four, not more than that.

The main issue with the support is the quality of work. They spend a week of time to resolve small issues, which is not acceptable.

Currently, when we discuss competitors, Workspace ONE is one of them and a good competitor for Microsoft Intune.

Setting up Microsoft Intune is easy, but if enterprise customers ask for additional functionality related to certificate publishing or line of business application publishing, then we need to deploy different connectors as well, which becomes more complex.

The choice of solution depends on client requirements. If they ask for an on-premise solution, then Microsoft Intune would not be suitable, and we would recommend another solution such as Workspace ONE or SOTI MobiControl. If the client is comfortable with a cloud solution, then we will recommend Microsoft Intune after understanding their requirements, management needs, and policy requirements.

Microsoft Intune is a cloud-based solution with no on-premise option, available only on Azure cloud.

We use Microsoft Intune Suite Cloud PKI as it is a cloud-based platform.

We have Copilot integrated with Microsoft Intune, though I am not an SME for Copilot as there are different teams. I take care of Microsoft Intune and MDM related tasks.

I am not using analytics in Microsoft Intune currently. I am using the Graph APIs for fetching data from the backend of Microsoft Intune.

On a scale of 1-10, I rate Microsoft Intune a nine.

Microsoft Intune is a very good product from Microsoft, and it has been used to manage endpoint devices and their security. You can do everything in Microsoft Intune except third-party app patching, which Ivanti gives you the liberty to do. Normal Windows updates and everything can be done by Microsoft Intune. On Microsoft Intune, you have very limited options, but it is very dynamic. When discussing the packaging part, for example, if you want to deploy Chrome in your environment with settings that prevent users from opening incognito mode, you can do it through Ivanti by writing a couple of scripts. You can also do it with Microsoft Intune, but you have to change the package from EXE or MSI to .intunewin. That is a crucial part. Without changing it, you cannot deploy it, so that's a limitation from the Microsoft Intune side. It also gives us an opportunity to learn something extra, making it a good product.

The best part of Microsoft Intune is the speed of deployment. If you deploy an app on the Company Portal or by silent install, you will get the app on the client endpoint in no time. Ivanti takes time because it relies on policy sync. Microsoft Intune brings all endpoint and security management tools into one place. For app discovery, deployment, and automatic updating, it's reliable. I have not had extensive hands-on experience as of now because there are senior engineers inside the organization who handle that, but I have seen the feature and it's reliable.

Microsoft Intune should give us the feature to update third-party apps through the tool. When deploying applications such as Google Chrome, VLC, or other applications, we should be able to update them from the same platform.

I have been using Microsoft Intune for probably five years now.

My impressions of Microsoft Intune's stability are very positive. It's very stable because it provides the functionality to connect everything in one place for all Microsoft products.

Microsoft Intune is very scalable, and I'm satisfied with the features.

My teammates have reached out to support. From their experience, the support has been good.

Microsoft Intune has helped our organization save costs. For endpoint management and license management, Microsoft Intune provides alerts at the right time, allowing us to save costs. However, it's not making a significant impact on cost savings due to the business models of products being launched in the market.

Microsoft Intune is super easy to use and somewhat expensive, but users will learn a lot because every third organization in the world is using Microsoft Intune to manage their products. It's very much in demand in the market, while Ivanti is rare. On a scale of one to ten, I rate Microsoft Intune an eight out of ten.

I use it for a lot of devices. We have a company app store and it helps.

I've never had issues with Intune. 

It helps us manage user certificates. 

It's well integrated so far.

We have not yet rolled out Co-Pilot for Intune in all areas. I did have access briefly, and it was good in multiple areas. 

It could offer more attributes for authentication. Sometimes, authentication can be challenging.

I've been using the solution for a while. We started with 365 a few years back and then, after that, we adopted Intune.

I would assess the stability and reliability as good.

I would assess the scalability as good.

I haven't contacted support myself, however, I know they helped with our deployment. 

On a scale of one to ten, I would rate the support an eight.

Positive

We had a different solution, and it was challenging to use. 

I did not deploy the solution myself. We did a staged roll-out over multiple quarters. 

I have seen a return on investment from Microsoft Intune. Once it is well integrated with the rest of the environment, it makes everything easy.

I don't really remember my experience with the pricing, setup costs, and licensing.

On a scale of one to ten, I would rate the product eight out of ten.