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reviewer1388478 - PeerSpot reviewer
MDM Analyst at a government with 5,001-10,000 employees
Real User
Top 20
Nov 24, 2024
Significant cost savings with streamlined device management
Pros and Cons
  • "Intune's most valuable feature is its centralized management capability."
  • "Intune's most valuable feature is its centralized management capability."
  • "The time we have to wait to deploy policies has room for improvement."
  • "The time we have to wait to deploy policies has room for improvement."

What is our primary use case?

Our company has consistently used Microsoft products. As the mobile device administrator, I oversaw the transition from Workspace ONE to Microsoft Intune. This decision stemmed from a desire to reduce licensing costs by leveraging existing Microsoft licenses held by all employees, ultimately leading to significant financial savings.

How has it helped my organization?

Intune consolidates endpoint and security management tools into a single platform. This centralized approach allows for specialized roles while maintaining a shared understanding of the complete security solution.

Intune's overall user experience is good.

What is most valuable?

Intune's most valuable feature is its centralized management capability.

The enterprise application management system for mobile devices is effective for app discovery, deployment, and automatic updates. The automatic update feature functions well, eliminating the need for manual updates and individual prompts, which is convenient for both administrators and users.

Intune has made things easier for us because we are using Autopilot to build our laptops.

We've saved a lot of money by moving from Workspace ONE to Microsoft Intune for mobiles.

What needs improvement?

I've recently started using Microsoft Intune, specifically its mobile device management features. While both Intune and Workspace ONE offer similar functionality, I've noticed that Workspace ONE operates in real-time, whereas Intune has a noticeable delay when deploying policies or apps. The time we have to wait to deploy policies has room for improvement.

People using Intune for Windows deployment, etcetera, can get annoyed because of the Windows updates.

Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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For how long have I used the solution?

I have been using Microsoft Intune for three months because we've just moved over.

What do I think about the stability of the solution?

From a mobile perspective, Microsoft Intune has been stable.

What do I think about the scalability of the solution?

From a mobile perspective, Microsoft Intune is easily scalable.

How are customer service and support?

I have contacted technical support only once, and it was very helpful.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used VMware Workspace ONE previously. The decision to switch and save on costs was made by the higher-ups.

What other advice do I have?

I would rate Microsoft Intune nine out of ten.

I would definitely recommend Intune to a colleague. It provides a centralized platform for managing various devices, including laptops, desktops, and mobile devices, and seamlessly integrates with other Microsoft solutions like Azure and Active Directory.

We have a team that continuously works on solutions to make workflows smooth, like building laptops and ensuring deployments work smoothly.

Microsoft Intune is deployed across various departments and locations within our local government council. We have different physical sites and departments, and Intune is managed and implemented at the departmental level.

Our team is continuously developing solutions to streamline the laptop production workflow, including assembly, traffic management, and deployment. We also have a separate team dedicated to ensuring the process runs smoothly.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Karthik Ekambaram - PeerSpot reviewer
Director at a security firm with 1-10 employees
Real User
Top 5Leaderboard
Sep 24, 2024
Conditional Access policies provide secure access and it works very well with Microsoft products
Pros and Cons
  • "I am easily able to manage devices and assets, especially laptops and desktops."
  • "Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful."

What is our primary use case?

We are using Microsoft Intune for mobile device management (MDM) to provide context-aware access to the users. Mobile device management is what we predominantly use Microsoft Intune for.

How has it helped my organization?

Initially, the scope of Microsoft Intune was not too good because it could only manage certain endpoints such as laptops, desktops, and mobile devices. We initially had a problem with the servers, but they started supporting servers in the last three or four years, so now, it is good. It manages virtual machines and servers, both on-premises and in the cloud. It has improved and is still improving in a lot of areas. 

It provides group policies that we had in the early days of Active Directory. That is good when it comes to applying the policies to endpoints and servers from Microsoft Intune. Initially, we did not have all group policy settings inside Microsoft Intune, whereas now, we have patching and the ability to push the policies for antiviruses, etc. We can also handle mobile device management policies. Everything can be done via a single console. It is easily manageable, and we can have a single administrator to manage all the policies. We can have one or two administrators for backup. Traditionally, we had multiple administrators for each and every console. When you are a big Microsoft shop, it is easy to manage everything.

Microsoft Intune is good for a hybrid workplace. The conditional access policy is one thing that we can use for devices. For example, we can allow access to critical data only from corporate devices and not from personal devices even if someone is using the company account. We can go even more granular where someone can access the data but cannot download it to his or her personal device. Microsoft Intune is good for handling BYO devices.

It has had a good effect on our organization's attack surface. I would rate it an eight out of ten for that. We can implement rules for attack surface reduction. That is possible when devices are managed by Microsoft Intune. 

The IT productivity in our organization is far better. I would rate it nine out of ten for that.

What is most valuable?

Mobile device management is good. I am easily able to manage devices and assets, especially laptops and desktops. 

An important feature in Microsoft Intune is the Conditional Access policy, where I can provide specific access to a specific user based on geolocations, and there are multiple options inside it. Conditional Access is its best feature.

Its user experience is very good. I would rate it a nine out of ten for that.

What needs improvement?

For Windows machines, all the features are available within Microsoft Intune, but when it comes to Mac machines, it is still improving. It is not as good as Jamf. When it comes to customizable policies and other things in Mac machines, it is a little bit difficult. It is not as good as Jamf, but for Windows, Microsoft Intune is good if you have a good budget.

Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful. That is one area where they can improve.

When it comes to automatic updates, none of the vendors are doing it so well. The expectation right now is to have everything automated and automatically upgraded to the latest version of the software. The discovery capability of Intune is good because it is Microsoft. They can do discoveries based on their internal commands and other things and pull all the information into Intune. That is easy, but doing the upgrade of third-party software is a little difficult. It is evolving, but we cannot do the upgrades of all third-party applications. A financial or banking organization allows a limited set of applications to be used. For them, Microsoft Intune is better because when you have only 15 to 20 applications, you can easily upgrade them through an automated platform like this.

It is not similar to any of the PAM solutions. It is still in the starting phase. Other PAM solutions, such as CyberArk, can do remote session management. They can handle vaulting and other things. When it comes to EPM within Microsoft Intune, I do not know whether they are planning to go with the PAM or Privileged Access Management platform, but with the current solution, we can do user account management. We can do password rotations. We can add a new user, remove a user, and provide access to a particular resource for a user. All these steps are manageable and possible, but for Privileged Session Management and Access Management, it still needs improvement.

It is very important that the capabilities of the Intune Suite are integrated with Microsoft 365 and Microsoft Security for both cloud and co-managed devices. The integration with the M365 platform, especially with Microsoft Defender for Cloud, Cloud Apps, and Endpoints, plays a big role. Intune can discover and find out the devices. The integration is still happening. It is not yet over. There is room for improvement.

For how long have I used the solution?

I have been using Microsoft Intune for about seven years. I have been a customer for four years and then became a partner because I joined a new organization. This new organization is a partner of Microsoft. I have been with this organization for three years.

What do I think about the stability of the solution?

If there are any issues with Microsoft Azure Cloud, we may have issues or downtime, but they are rare. It is 99.99% available. Only if Microsoft Azure Cloud goes down, we have a problem. Otherwise, it is okay.

What do I think about the scalability of the solution?

There are no issues with scalability because it is a cloud solution. It is automatically scalable.

How are customer service and support?

If you are paying for support, you get good support. If you are not paying for support, you do not get support.

Technical support can be a bit of a problem when it comes to costs. They have a professional service and a normal service. With the normal service, it is difficult to find out answers from them because they are not experts. We only get experts with the professional service, so if we pay, we get support. This is something difficult for a small organization because they cannot always pay for support for every issue.

When you give a product, you should always provide good support. If you do not have technical people, what is the purpose of having a support team? It is useless. They should have at least one or two people who can technically help an organization.

Which solution did I use previously and why did I switch?

We use different tools. We use Jamf for Mac and Ansible for Linux machines. We have not yet fully switched to Microsoft Intune for Mac and Linux. Very few Mac machines are with Microsoft Intune. Most of our Mac machines are still with Jamf.

Companies that are using Microsoft products go for Microsoft Intune. However, when people have more Linux or Mac machines, they do not choose Microsoft Intune for their organization. We recommend a solution only after knowing the expectations and use cases of a client. Small companies do not prefer Intune because they can have JumpCloud. Small companies with less than 500 users can also go for Google Workspace. For companies that already have a Microsoft license such as E5 or O365, going for Microsoft Intune makes sense.

Microsoft Intune improves the security posture, but because of the budget and other constraints, organizations can start looking at other vendors.

How was the initial setup?

It is not complex when it comes to Windows machines. It is straightforward, but when it comes to the other operating systems, it is complex. It is not easy.

The number of people involved depends on the users. If you have 1,000 devices, for Windows machines, you do not need more than three or four people. However, for 1,000 Linux or Mac machines, you would need a ten-member team.

The maintenance is easy. You do not need extra people to manage Microsoft Intune because it is a cloud service.

What's my experience with pricing, setup cost, and licensing?

I am using E5 security and compliance. It has all the Intune options and security and compliance subscriptions, so I use the full suite of Intune except the EPM module. We have not yet started using the Endpoint Privilege Management module. It is a small add-on that we have to use. Other than that, we are using everything.

There are other tools that give a similar approach but are not as good as Microsoft Intune. In terms of cost, it is more expensive than other tools like JumpCloud, Google Workspace, etc. There are multiple tools like this. Only if you are a Microsoft shop, I would recommend going for Intune. Otherwise, use some other tool and manage the organization.

Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly. That would be a better option because not every organization needs conditional access or an antivirus solution. Some organizations that use Intune might use CrowdStrike, so they do not need Intune policies for antivirus. It would be better if they could bring more plans.

What other advice do I have?

I would advise to not look at the cost first. Instead of the cost, look at the features and then list down the use cases for your organization, and then go for the consolidation of the tools. Microsoft Intune can give you a lot of features, but whether it is suitable for your organization or not is the main question. List down the use cases and then assess Microsoft Intune because it can give a lot of features that you do not want, but you cannot omit them while buying it.

We are not using Advanced Endpoint Analytics because we have Sentinel and Chronicle SIEMs in our organization. We also use SDR platforms, so we are not using Microsoft Intune for any of the analytics. We are also not using Microsoft Intune Suite's Cloud PKI.

We started using Microsoft Copilot for a small organization. It has only been two months. We are building the use cases for that organization. They have purchased the licenses, but we are building the solution design and use cases for that particular organization. They want to automate most of the things, identify the non-compliant devices, and automate whatever they find non-compliant. Our aim is to identify non-compliant devices, do some automation, and block them from accessing any of the critical data inside the organization, but we do not know if Microsoft Copilot can do that.

Overall, I would rate Microsoft Intune a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Microsoft Intune
January 2026
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,733 professionals have used our research since 2012.
reviewer1563258 - PeerSpot reviewer
Senior Administrator at a tech vendor with 10,001+ employees
Real User
Top 20
Aug 12, 2025
Enterprise data protection strengthens with effective app management
Pros and Cons
  • "Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing."

    What is our primary use case?

    It depends on the use case and what the client is looking for in terms of requirements. They will share the requirements with us, and we will check the feasibility of the solutions and then propose which MDM will be best suited for the client. If they only ask for managing their barcode devices or POS devices, we can go with SOTI.

    When managing smartphones or applications, Microsoft Intune is a good solution.

    We are combining Microsoft Intune with SOTI, Workspace ONE, and Microsoft Intune.

    What is most valuable?

    Microsoft Intune is a tool designed for enterprise customers to protect enterprise data from leakage or sharing.

    The app protection policies and the application management part of Microsoft Intune are powerful.

    The main benefits Microsoft Intune provides to users are access to their corporate world. They can access their emails, applications, and content through OneDrive. These are the core functionalities. They can publish line of business applications with Microsoft Intune. If they have developed their in-house application, they can publish it. They can use additional features such as tunnels and other capabilities from Microsoft Intune.

    We use enterprise application management in Microsoft Intune. The security part of the application can be managed through enterprise application management. We can block cut, copy, paste, and sharing data from one app to any third-party application.

    Using Microsoft Intune Suite Cloud makes the management process much easier.

    What needs improvement?

    A potential area of improvement for Microsoft Intune is that the content management part needs enhancement. We have OneDrive, and the OneDrive integration is present, but other tools such as Workspace ONE have better features available, such as publishing internal repositories.

    Content management is one of the additional functions I would suggest Microsoft add to Microsoft Intune. The smart group feature would be beneficial because if you have only Microsoft Intune related access or Microsoft Intune admin access, you cannot create groups or users. Having functionality to create smart groups or virtual groups and adding users to those groups would be much better than the functionality available in Workspace ONE.

    For how long have I used the solution?

    We have been working with Microsoft Intune for around six years.

    What do I think about the stability of the solution?

    The stability of Microsoft Intune rates around 8.

    What do I think about the scalability of the solution?

    The ability of scaling or expanding the Microsoft Intune solution is very high. Being cloud-based, we can expand it at any moment.

    How are customer service and support?

    The support from Microsoft was previously good, but now it is very poor. I would give a rating around four, not more than that.

    The main issue with the support is the quality of work. They spend a week of time to resolve small issues, which is not acceptable.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    Currently, when we discuss competitors, Workspace ONE is one of them and a good competitor for Microsoft Intune.

    How was the initial setup?

    Setting up Microsoft Intune is easy, but if enterprise customers ask for additional functionality related to certificate publishing or line of business application publishing, then we need to deploy different connectors as well, which becomes more complex.

    Which other solutions did I evaluate?

    The choice of solution depends on client requirements. If they ask for an on-premise solution, then Microsoft Intune would not be suitable, and we would recommend another solution such as Workspace ONE or SOTI MobiControl. If the client is comfortable with a cloud solution, then we will recommend Microsoft Intune after understanding their requirements, management needs, and policy requirements.

    What other advice do I have?

    Microsoft Intune is a cloud-based solution with no on-premise option, available only on Azure cloud.

    We use Microsoft Intune Suite Cloud PKI as it is a cloud-based platform.

    We have Copilot integrated with Microsoft Intune, though I am not an SME for Copilot as there are different teams. I take care of Microsoft Intune and MDM related tasks.

    I am not using analytics in Microsoft Intune currently. I am using the Graph APIs for fetching data from the backend of Microsoft Intune.

    On a scale of 1-10, I rate Microsoft Intune a nine.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: Aug 12, 2025
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    PeerSpot user
    GauravMukherjee - PeerSpot reviewer
    IT Infra Lead at a tech consulting company with 10,001+ employees
    Real User
    Top 20
    Aug 19, 2024
    Easy to package applications and manage device updates through Intune

    What is our primary use case?

    We use endpoint management, both SCCM and Intune, so it is a hybrid model that we use in order to manage applications, patching, updates, and operating system deployment with Intune. We also use Autopilot for deployment.

    How has it helped my organization?

    Intune has been effective in managing various mobile devices. It would be Apple Business Manager for Apple devices, the iOS tray. It's easier to manage from Intune compared to Android. I've recently heard that Android devices will no longer be managed from Intune. The MDM part is moving away.

    Intune's app management feature for supporting business operations is very easy and seamless for an admin to package applications on Intune. It's also very easy to track logs on the end-user device to understand deployment or push failures. Application management works really seamlessly with Intune.

    Moreover, Intune has made it very easy to package and deploy LOB apps like MSI and MSI X applications available on the Microsoft Store. This is very helpful.

    Intune brings all of the endpoint and security management tools into one place. Microsoft has integrated all its cloud platforms, like Defender for Endpoint and Intune for endpoint management. We can easily manage the Defender part from the Defender portal for endpoints, and it's very easy to track vulnerabilities on the Defender portal as well. 

    It's just a matter of installing the Defender client on a device, and we can easily see all the scan results from that device on the portal. So it's very easy and simple, and the security information is all on the dashboard, ready to be presented to the client.

    Automatic updating can be challenging for apps not available on the Microsoft Store. We need to package and download those apps, and it's not just pushing them; we need to create scripts to uninstall previous versions. That's a caveat compared to SCCM, where we can integrate third-party tools to manage third-party applications. I hope they will soon integrate something like Patch My PC. Apart from that, it's good.

    We don't use the advanced endpoint analytics but, we use the basic features available on the dashboard. We have various data sources and get a lot of reports from there.

    We also don't use Intune PKI as of now because we manage PKI from our on-prem environment. But we have seen that BYO CA (Bring Your Own CA) is now available on Intune. We can bring our own CA to reduce the load on the on-prem infrastructure. That's one of the features we need to test.

    Overall, Intune provides a more secure and easily monitored environment, with live and native support, unlike other tools. For example, we might get data that is seven days old with other tools, but with Intune, we get data that's only eight hours old. This helps us understand what applications run on a particular machine and which operating system is installed. Intune has saved us time and provides valuable features.

    What is most valuable?

    The best features are application and update management. In the context of updates, it's very easy to manage device updates through Intune because they pull updates directly from the internet. We don't have to select and push updates as we do with SCCM. 

    For application management, we have many options for packaging applications. 

    The overall user experience of Microsoft Intune a ten out of ten. There are certain limitations, but I would still rate it ten out of ten compared to Jamf, Tanium, and BigFix. I find Intune far better and easier to use.

    I also tested the enterprise application management feature. The way we are packaging using Windows 32 apps and LOB apps. These are pretty simple to manage.

    We recently introduced Copilot on Microsoft 365 portal to help draft emails. We were highly dependent on Grammarly before, but Copilot has replaced it and saved us the licensing cost. That's one way we use Copilot.

    Copilot won't protect our environment. It's just an AI tool. Defender is responsible for protecting our environment. Copilot can answer our questions quickly, without needing to browse through Google or a browser. It's integrated into almost every application. We can click on it and ask our questions.

    Copilot has reduced the load of typing. We can just give it a brief instruction, like "draft an email to my manager regarding a new joiner," and it generates a draft. This saves us time and typing effort. We just need to proofread it.

    We've only seen Copilot so far. We haven't tested any other AI tools in Intune yet. Copilot is very useful, and it's a Microsoft product.

    What needs improvement?

    The challenge we experience is with Mac management. We find Intune not capable enough to handle Mac devices, configurations, or operating system deployments. However, it's easy to manage Windows devices. Mac itself has a lot of restrictions. Linux and Mac operating system compatibility need improvement. Also, they need to work on making GPO (Group Policy Objects) compatible.

    Microsoft needs to work on Autopilot and make it simpler at the end-user level.

    We also face challenges managing group policy. Many group policy objects that we can manage from on-prem Active Directory can't be managed through Intune. That's something Microsoft needs to work on, and I'm sure they will.

    For how long have I used the solution?

    I have been using it for more than four years. 

    What do I think about the stability of the solution?

    It is a stable solution. I would rate it a nine out of ten.

    What do I think about the scalability of the solution?

    Everyone in our organization uses this solution. But, for the project I am involved in, just 15 people use it. 

    We have medium to enterprise businesses as our clients. 

    I would rate the scalability an eight out of ten.

    How are customer service and support?

    The customer service and support are average. Sometimes I feel they don't even know about their product. 

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    I can compare it to Tanium. When I was doing a POC in place of Intune, we needed to compare other tools as well. Tanium is a good tool, but I can't find any other tool that can replace Intune with so many features.

    I like the user-friendliness of Intune's GUI and the fact that we get so many features under one roof has attracted our attention.

    How was the initial setup?

    The deployment of Intune depends on the environment in which it is being deployed. In our case, it was pretty simple because we didn't have much insight. However, depending on the requirements of a different environment, it can become complex.

    The deployment takes a couple of months would be a good estimate. You need to plan everything and then execute, and migration is involved.

    Intune works seamlessly with Microsoft Defender. With other security solutions, we see a lot of challenges. It depends on the complexity and scale of the environment. But it's really compatible with Defender and Intune integrates well with other security solutions.

    Intune requires maintenance. It requires internet access because we need to manage certificates, check on the DMF file, and clean up stale devices.

    What was our ROI?

    It has helped admins immensely in order to manage those endpoint devices. With other tools, the device needs to be on the office network or VPN. Intune removes this dependency. 

    We can manage devices through the internet, and we won't miss any devices that are offline.

    It has saved 60% of our time. I can't put an estimate on cost savings, but it has saved a huge cost because we don't have to manage infrastructure anymore.

    What's my experience with pricing, setup cost, and licensing?

    It's a little expensive, but it's worth having.

    What other advice do I have?

    Compared to other tools in the market, Intune is a good tool to go with. It's a little expensive, but it's really good because we have almost everything under the same umbrella. The features that Microsoft offers are not available in BigFix, Tanium, or Canvas. But it also depends on your budget.

    I would definitely recommend it. We get promoted features, and it's easy to use. The ease of use is really attractive for admins, especially compared to other tools.

    Overall, I would rate it a nine out of ten. 

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer2535702 - PeerSpot reviewer
    Mobility support engineer at a consultancy with 10,001+ employees
    Real User
    Top 20
    Aug 17, 2024
    We can implement a MAM policy and protect the devices without touching them
    Pros and Cons
    • "We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand."
    • "We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate. We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices."

    What is our primary use case?

    I work for a company that deploys all of its iOS and Android devices on Intune. It can manage company and personal mobile devices. We have 150,000 users.

    How has it helped my organization?

    It helps us secure hybrid work. Some users work on company devices at the company, and some use personal devices. We have set app configuration and protection policies in Intune.

    When customers travel, they carry their tablets or cell phones, so they need to access corporate resources, such as emails, chats, and files. Instead of carrying their laptops, they can easily access corporate services from their tablets or mobile phones. 

    Intune increases productivity by 80 to 85 percent. Since adding Intune, our budget has increased. We are trying a few new things, and corporate is doing data testing. We've also had to purchase more licenses. The budget has increased, but it's worth it. 

    What is most valuable?

    We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand. 

    Microsoft brings all my endpoint and security tools into one place. Intune and endpoint manager are there. We can control our devices at the maximum level. I'm fully satisfied with Intune. 

    With the application management feature, we can manage Google Play and publish applications from there. Per user requirements, we can deploy applications to Intune and to the user machines.

    What needs improvement?

    We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate.

    We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices.

    For how long have I used the solution?

    I have used Intune for more than two years.

    What do I think about the stability of the solution?

    I rate Intune 10 out of 10 for stability. We've had no issues.

    What do I think about the scalability of the solution?

    I rate Intune 10 out of 10 for scalability.

    How are customer service and support?

    I rate Microsoft support seven out of 10. When Microsoft support engineers can't resolve an issue, they refer it to the technical department, which will come back in a month. Then, you have to explain the entire issue from the start. 

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    Before Intune, we used IBM MaaS360. Intune is more flexible. With the IBM product, we had to contact their product team to make any changes. Intune is more customizable. 

    How was the initial setup?

    The deployment is a little complex. We previously had an on-premises data center, but we have migrated everything to the cloud in the past six months. Implementing Intune took months. We have two data centers: Bangalore and Kolkata. Migrating a lot of data was a lot of work. After deployment, it requires no maintenance.

    What's my experience with pricing, setup cost, and licensing?

    Intune isn't cheap, but it's fairly priced.

    Which other solutions did I evaluate?

    I tried the AWS but the user interface is not as good as Intune's.

    What other advice do I have?

    I rate Microsoft Intune eight out of 10. 

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Director at a tech services company with 11-50 employees
    Real User
    Top 20
    Aug 4, 2024
    Makes configuration and monitoring easy, and helps with security and compliance
    Pros and Cons
    • "It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users."
    • "We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune."

    How has it helped my organization?

    Microsoft Intune has improved our organization a lot. Previously, we had concerns about device security and compliance. We now do not have those concerns, and we also have productivity and efficiency. It enables remote work.

    It is very easy for us to pull the applications for security updates. Everything is done at the backend. It is very easy for us to configure for all the users because we are currently using Microsoft E5 and E3 licenses for all the users. We have created separate groups for all the users. We have more than 7,000 users across more than 60 countries. We have created separate groups for all the countries. After the onboarding is over, we add a user to a particular group and Intune. Once we enroll a user's PC, all the applications, security updates, and other things are pulled from the back end.

    It helps with security enhancement. We can remotely manage the devices. It helps with productivity. We can have reports. We can download all monthly reports and enable compliance policies. Its cost efficiency is also good.

    It is integrated with Microsoft 365. Everything is integrated in terms of security and endpoint solutions. Every feature is in one space or license, which is Microsoft 365. We only need to be concerned about the license because, under Microsoft 365, they have a lot of licenses. That is the only thing we need to focus on.

    It is very easy for me to monitor and configure everything. It is a one-time process. Once I have done all the work at the back end, it is very easy for me to configure everything. At times, requirements come from IT managers from some countries where they need to add some applications, policies, or VPN networks, and I take care of that from time to time. They usually come in the middle of every month.

    Nowadays, more and more companies are implementing Intune for their users. I see a lot of companies moving to endpoint management. It is a good move to integrate all the systems and bring them under one roof. You do not need to look for other solutions or third-party applications. Once you have the Microsoft enterprise license, it is a one-time process. You do not need to go to all the users to install everything and do the updates. It is not necessary. It requires only a one-time configuration. It is very useful for all companies. It is very user-friendly, and it is very easy to pull the data and reports on updates and applications. Everything is possible in Intune nowadays.

    Microsoft Intune is very useful for us because we do not need any extra people. It reduces the manpower required. Previously, for every country, we had to recruit more IT technicians for things like installation and user support. Nowadays, in a single window, I can do all the work in the back end. For example, in the case of a laptop theft, I can wipe the laptop remotely. It is a very useful tool.

    Microsoft Intune is a cloud platform. It is integrated with Azure. It protects and checks the identity at the backend. We can also configure some extra layers of protection, such as MFA or passwordless sign-ins. We can enforce all this for all the users. Our devices are more secure.

    Microsoft Intune is already integrated with all the things. We have created some alerts for all the users in the case of any unusual activity or travel activity. If they click on a malicious link, it is automatically detected. We have already configured all this in Office 365. The tickets are automatically generated in Jira. We have to verify with the IT managers of the representative countries whether these user activities are valid or not. According to that, we are taking some precautions and remediation such as blocking some users. Security-wise, it is very useful for us.

    What is most valuable?

    It is a one-time configuration. It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users. It is a one-time process. We do not need to spend a lot of time because all the setup is done in the initial phases. Its interface is a little bit complicated, but I know where to configure all the things in the portal. It is very easy for me. Before the user enrollment, I have a call with the IT managers of the respective countries and collect the requirements from their end. I configure all the groups accordingly. For example, we have some inbuilt applications that we need to allow for all the users. We also have some in-house applications. For every country, the policies are different. I can take care of all that.

    What needs improvement?

    We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

    It can be improved in terms of UI, user productivity, ease of use, performance, customization, and flexibility. It has all of these capabilities, but they can be better. Reporting, analytics, and integration with third-party solutions can also be better.

    For how long have I used the solution?

    I have been using Microsoft Intune since 2022.

    What do I think about the stability of the solution?

    It is a stable solution, but when a lot of users are facing the same issue, it can take us some time to find a solution. I would rate it a seven out of ten for stability.

    What do I think about the scalability of the solution?

    It is scalable. I would rate it a seven out of ten for scalability.

    How are customer service and support?

    We have premium support. If I am not able to find a solution for an issue at my end, I raise a ticket with them. I get a response or callback according to the priority level. They try to resolve the issue as soon as possible. I have faced some challenges on Saturdays and Sundays and at night time. 

    Their support is not always very fast. Sometimes, they take a day or two and they can also take one or two weeks. In a few cases, they took one month. If level 1 support is not able to resolve the issue, the ticket is moved to the next level. If level 2 is also not able to resolve the issue, they move to level 3. Their support needs some improvements.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We were not using any similar solution previously. We had some software for remote access and admin control.

    I have some experience with Meraki MDM. I am not very familiar with it. I worked with it only for a year. When I joined the organization, all the systems were in domains. It was very difficult to manage everything because one of the engineers had to go to the user systems and install whatever the users wanted. All the systems were protected with the administrator accounts. Nowadays, it is very easy for me to pull all the applications.

    For all the updates, we are using a separate third-party tool from Qualys. It is integrated with Azure. Every month, we initiate software updates. It is mandatory for all the users, and it is automatically done. Once I pull the updates, they automatically run in the backend on every user system.

    We are using a third-party solution for our servers. We have about 150 servers for application development, UAT, and production. We cannot use Intune for the servers. It is not effective for servers. That is why we are using a third-party application for servers.

    How was the initial setup?

    For the initial setup, we needed some help from the Microsoft team. As a new organization, we had to know all the features. We had different requirements for different countries in terms of applications and compliance.

    We had a session with Microsoft, and they explained all the processes in Intune and showed us how to configure and implement everything. We had done some PoCs. We started with a few users, and after everything worked fine, we started with small groups and implemented it for them.

    Its setup is easy, but we had requirements from IT managers regarding excluding some devices from the administrator level and allowing some users to directly install some applications. In such cases, we had to create separate groups for them.

    It was a long process. It took me around one month for each country. I had to set up a meeting with IT managers, discuss the license part, and tell them the main advantages and disadvantages. Convincing them was a bit difficult because their systems were connected with domains. Different users required different permissions. We cannot give global admin permissions to all IT managers. 

    What about the implementation team?

    We are a team of 20 people. We are the ones dealing with the global admin access. We take care of many things. For example, for application configuration or policy configuration, people need to raise a ticket with us. We schedule a meeting and take the requirements from them. We accordingly make the changes.

    We also have an operations and infrastructure team. Our company is a logistics and shipping company. Here in Dubai, I am working in the global hub. It is the group IT hub. We are developing all the on-premises applications here. We have more than 20 in-house applications.

    In terms of maintenance, I have not got any feedback. It is working very smoothly so far. I have not faced any challenges.

    What was our ROI?

    We have saved resources and time. We do not need that much manpower and time. It is a very effective solution.

    What's my experience with pricing, setup cost, and licensing?

    It is expensive. The cost depends on the license that we choose.

    The enterprise license is expensive. It is recommended only if the organization has the budget. It is not recommended for all companies because of the licensing part.

    What other advice do I have?

    We ensure that the selected solution integrates smoothly within our IT infrastructure, including Active Directory, Azure AD, cloud platforms, and network equipment. Compatibility and integration are the key factors in achieving seamless deployment and operational efficiency. We also need to consider the security and compliance requirements and plan for scalability and future growth.

    We just started using Microsoft Copilot in Intune. We have some testing going on. We assigned the license to some of our help desk IDs. We are using it for some meetings and documentation purposes. It will automatically capture the key points when we are in the meeting. We have tested only a few features in Copilot. We need to explore it more.

    I would recommend Microsoft Intune. It is a very useful product. It is very helpful to monitor the devices and implement compliance policies. You can also get monthly reports and alerts about user activities. Security-wise and configuration-wise, it is a very useful product.

    I would rate Microsoft Intune an eight out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior DevOps Engineer at a computer software company with 201-500 employees
    Real User
    Top 20
    Jul 30, 2024
    Is user-friendly, requires minimal administration, and helps secure our devices and data
    Pros and Cons
    • "The most valuable feature of Intune is the user-friendly portal for end users."
    • "One drawback of Intune is that we cannot find devices based on a user's region or location."

    What is our primary use case?

    We use Microsoft Intune to deploy applications, check Autopilot status, and deploy Autopilot applications. We also use it to manage user profiles, assess compliance, and define compliance and configuration profiles, among other Intune configurations.

    We implemented Intune to improve our compliance.

    How has it helped my organization?

    Intune consolidates all our endpoint and security management tools into a single platform. Intune allows us to securely manage Windows, macOS, iOS, Linux, and Android devices, both corporate-owned and personally owned, in one centralized location.

    The user-friendly enterprise application management system allows easy app discovery, deployment, and automatic updates without IT assistance.

    Microsoft Intune Suite is a great tool for MDM.

    We use Copilot whenever we encounter difficulties or receive error messages while working on a solution.

    Copilot is beneficial for environmental protection as it assists in finding solutions by providing necessary information.

    Copilot helped simplify our IT and security operations overall.

    Microsoft Intune has significantly improved how we manage our devices, applications, and security regulations.

    Intune enables us to easily manage and secure hybrid work environments, safeguarding company and personal device data.

    Intune's endpoint privilege management improves user productivity because we can create temporary privileged accounts.

    Endpoint privilege management, through its implementation of least privileged access, helps to reduce our organization's attack surface by limiting potential vulnerabilities related to security and authentication.

    Intune has improved our IT productivity. Auto patching has freed up their time because it requires no administrative support.

    Microsoft Intune has helped save us costs by consolidating multiple tools into Intune.

    Microsoft Intune Suite's integration with Microsoft 365 and Microsoft Security is great for both cloud and co-managed devices because we can use it to form a single dashboard for enabling and managing licenses and creating accounts. 

    What is most valuable?

    The most valuable feature of Intune is the user-friendly portal for end users.

    What needs improvement?

    One drawback of Intune is that we cannot find devices based on a user's region or location. As a global organization, having this ability would be helpful.

    For how long have I used the solution?

    I have been using Microsoft Intune for four years.

    What do I think about the stability of the solution?

    Intune is stable. We have not encountered any downtime.

    What do I think about the scalability of the solution?

    Intune scales to our needs.

    How are customer service and support?

    The prolonged response time from technical support for Intune is unacceptable, as this tool is critical to our organization's operations.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    We previously utilized Microsoft System Center Configuration Manager but transitioned to Intune due to its advanced capabilities and cloud-based architecture, enabling centralized management and accessibility.

    What was our ROI?

    Intune reduces the need for administrators, resulting in time and cost savings by eliminating the on-premises hardware and personnel.

    What other advice do I have?

    I would rate Microsoft Intune eight out of ten.

    We manage over 5,000 devices using Intune, which requires a team of two to three people for maintenance.

    Microsoft Intune is a good tool for large organizations. I recommend using the trial version and conducting a POC.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Microsoft Azure
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Senior Infrastructure Officer at a financial services firm with 501-1,000 employees
    Real User
    Top 20
    Jul 22, 2024
    We can consolidate our endpoints and security and manage it all from one place
    Pros and Cons
    • "Our bank's most valuable Intune features are centered around the dedicated device concept."
    • "I want more secure, reliable, and efficient security policies."

    What is our primary use case?

    I am working with a bank to configure backups for auto-billing devices. We have Samsung tablets used in branches with only customer accounts, where customers open accounts using these dedicated devices. We create custom policies for these devices using Microsoft Intune across multiple domains. Some devices are auto-pilot, some are dedicated tablets, and others are hybrid Azure AD joined devices managed by Configuration Manager. We are using Microsoft Intune in three domains to manage those devices.

    How has it helped my organization?

    Microsoft Intune consolidates our endpoint and security management tools into a single platform. We employ specific policies for autopilot devices tailored for global and US requirements, focusing on banking and government security. To address these concerns, we've implemented policies within the bank that restrict USB and Bluetooth access through the attack surface detection feature. This restricted app concept has been applied to autopilot laptops to enhance their security posture by blocking USB devices and preventing unauthorized research build-up.

    User experience is generally good when using open internet devices like 3G, 4G, or 5G, as banks often use restricted internet connections.

    Intune offers rapid benefits. Any policy, deployment, or change we implement is reflected within two to three minutes for all users. This is especially valuable for managing laptops. We can quickly implement a cleanup policy if user laptops are compromised or accessed without authorization. In the worst-case scenario of a computer being stolen, we can swiftly deploy a policy to secure the device's data within a minute.

    It offers rapid policy, deployment, and change implementation, with effects visible to users within minutes. Devices managed by SCCM can also benefit from Intune workloads and policies, providing a unified management approach. Intune and SCCM work together to address security concerns for hybrid Azure AD joined devices. Attack surface reduction policies can be implemented through either platform to protect devices from threats. Intune manages SCCM-enrolled and Intune-managed devices, offering comprehensive security and management capabilities.

    Intune has enhanced the productivity of our IT department. We can now establish Active Directory-related policies for public auto-enrollment devices in remote areas like Karachi and Islamabad. Not confined to specific cities, these devices can be managed through autopilot with AD-related policies created on Microsoft Intune. However, these devices are not always on-demand, so we track them using autopilot policies and create eighty policy replicas for each device. This approach is highly effective for managing our large-scale operations, as users often face challenges like requiring USB access while working remotely. We specifically tailor policies for our hundred audit users, who move frequently between locations.

    What is most valuable?

    Our bank's most valuable Intune features are centered around the dedicated device concept. We've implemented policies for tabs used by branch employees during account openings and deployed custom policies and applications on these devices using our Rapid Account Opening application. This dedicated device approach and tailored Intune features have yielded excellent results.

    What needs improvement?

    Microsoft Intune needs to improve its security policies. I want more secure, reliable, and efficient security policies.

    For how long have I used the solution?

    I have been using Microsoft Intune for five years.

    How are customer service and support?

    We have Microsoft Premium, which entitles us to Microsoft engineer support specifically for Intune. They respond very quickly. When we open a case on Microsoft and select a severity level, we always choose 'A' because we have a production environment. The engineers connect with us within 15 minutes and are highly capable.

    We have upgraded support with Microsoft engineers and direct connections with some of them. When we encounter issues related to Microsoft Intune, we directly contact these highly skilled engineers for immediate assistance. They collaborate with us to resolve problems and always require ticket creation to meet our KPIs. We open and close these tickets accordingly. While we manage a significant volume of tickets, our direct relationship with Microsoft engineers ensures efficient issue resolution and support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    In my previous role, I used IBM MaaS360. Microsoft Intune surpasses MaaS360 with its broader feature set, increased flexibility, and seamless integration with other Microsoft products like Entra for XDR and QRadar. Additionally, Intune offers a more user-friendly experience.

    How was the initial setup?

    The deployment time for Intune depends on the number of users. For example, an organization with 15 users can take 15 days to deploy. Organizations also using Active Directory and Office 365 Premium require additional deployments so that the total deployment time can reach 25 days.

    Intune deployment is straightforward and has a stable internet connection. Given our appropriate EMS E3 and F3 licenses, we anticipate no significant challenges as long as our internet connection remains reliable.

    What other advice do I have?

    I would rate Microsoft Intune nine out of ten.

    After the deployment, Intune requires no maintenance. As long as the internet connection is stable, Intune can ensure all policies work as intended.

    Microsoft Intune is the future. Using Intune, we can access other Microsoft tools like XDR through one portal. Pre-COVID users working remotely had to manage laptops not connected by a domain, and now all the devices and policies are managed through Intune.

    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
    Updated: January 2026
    Buyer's Guide
    Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.