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reviewer1597719 - PeerSpot reviewer
Team Lead, Cybersecurity at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Improves productivity and is free with our license but it isn't very flexible
Pros and Cons
  • "We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use."
  • "At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images."

What is our primary use case?

We are using Intune for managing endpoint devices with zero-trust principles. The devices are not domain-connected because most people work from home. We do not trust these computers, so we use Intune to deploy and enforce policies related to updates, software installation, and management of admin users.

When we are using Microsoft products on mobile devices, we are using Intune to enforce policies on them.

Our usage is very simple. We are using Intune to manage devices that we do not trust. We are using Windows 365, and we install all applications only on these virtual PCs in the cloud. We do not have anything on endpoint devices. Not even a simple document can be downloaded there. We just have an access point to Windows 365 machines in the cloud. We are a financial company. There are not too many enterprise applications that we can use. We prefer to use zero trust. This means no there is no data on company devices at all. It is only on the cloud machines. It is easier to control one perimeter than 10,000 or 20,000 machines. We can reduce the attack surface in this way.

How has it helped my organization?

Intune increases the productivity of our IT team. 

There is a reduced cost of ownership and management. We do not need a lot of additional training. Administrators can share roles because its interface is similar to other Microsoft solutions. With one or two days of training, administrators can start working with it. There are a lot of Windows specialists in the market.

What is most valuable?

We work completely in a Microsoft environment. Its interface is similar to other Microsoft solutions that we are using such as Microsoft Defender. So far, for our administrators, it is easy to use. 

What needs improvement?

At the moment, we need more flexibility. We have some offices migrating to Windows 11 remotely. Sometimes, it is difficult to manage image installation because we have to collect some information before starting image deployment. Currently, Intune cannot collect the information needed for deploying new images.

Buyer's Guide
Microsoft Intune
May 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

For how long have I used the solution?

We have been using Microsoft Intune for three years. I also used it for two years in my previous work.

What do I think about the stability of the solution?

Intune is a stable product with no significant issues. We have standardized hardware. We do not have a wide variety of endpoints.

What do I think about the scalability of the solution?

Intune is quite scalable. We started with 3,000 machines, and we now manage 15,000 machines. Our endpoints will probably grow.

How are customer service and support?

I have not interacted with Microsoft technical support personally, but I was satisfied with their support in my previous company.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used any other solution in my current company.

How was the initial setup?

We are using the public cloud for access, but everything is closed. There is no public access to infrastructure. Access is only through the cloud. There is no VPN or any other way.

I was involved in the security assessment in the beginning. The initial setup was quite easy because we did not look for very complicated functions. We did face some issues with the multi-user mode but resolved them. It took us about a month.

It requires maintenance. You have to review regular policies and adjust policies when something changes in the environment or you deploy new applications. Its maintenance is mostly done in-house. Only in a very complicated situation, we involve a third-party consultant.

What about the implementation team?

We performed the deployment with the assistance of a third-party consulting company, not resellers. Three engineers from our team were involved.

What's my experience with pricing, setup cost, and licensing?

Cost is not my department, but the product is included in the E5 license that we already pay for every user, so no additional cost is incurred.

Which other solutions did I evaluate?

We have not evaluated other options because Microsoft Intune is included in our E5 licensing. I would prefer to use the VMware solution, but that is not possible because Intune is included with our existing license. Buying any other solution will result in additional costs.

What other advice do I have?

I recommend doing thorough homework and testing everything in a test environment. After ensuring that everything works fine, proceed with the final deployment.

It is not the best solution. It requires a bit more effort in management, but it works. It is not so flexible, but considering it is free for us, it is okay.

We are doing experiments with Copilot to see how we can use it. For some users, it is deployed, and we will be testing it actively. We are mainly using it to make emails, presentations, and documents better for the end users who will read them. We are an international company, and English is not the primary language for 99% of people. Copilot makes the documents more readable. We have not yet tested Copilot in Intune for security functions. We have SIEM and other security tools for insights. At the moment, we do not have a big need to start experimenting with Copilot in Intune. After we finish with the end-user use cases, we can switch focus on daily operations for IT teams.

Intune has not helped us consolidate vendors because we do the installation on the cloud. On endpoints, we have nothing.

I would rate Intune a seven out of ten because it is not so flexible.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Sathish Veerapandian - PeerSpot reviewer
DevSecOps CISO Architect(Feature Engineer 3)- CISO Cyber Security Dept at ING
Real User
Top 10
We can cover devices at several locations with a single cloud-based solution
Pros and Cons
  • "Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives."
  • "Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."

What is our primary use case?

Intune is a tool for managing configurations and policies for devices. It has additional benefits like monitoring and enforcing security measures. It helps us ensure that the devices we provide to our users are perfectly controlled so that data isn't leaking. For example, I can enable BitLocker to encrypt data on all employee devices. All laptops in the organization require antivirus software. Any laptops without antivirus are non-compliant, so I can block them in Intune

I can also use Intune to lock down specific activities on mobile devices. When people access their email, Microsoft Teams, or OneDrive on their mobile devices, I can enforce a policy that prevents them from copy-pasting data from the corporate email address mailbox to their phones. I can also block screenshots. 

We have nearly 100,000 users across multiple locations. That's one benefit of Intune. We can cover devices at several locations with a single cloud-based solution. 

The great part about Microsoft Intune is that we can target for Android/IOS/Windows devices with full control. We can also enroll Mac and Linux OS and enforce certain configurations and get compliance reporting. This provides us a key criteria for zero trust deployment model.

And now we have the option to integration of Ms Intune to MAC JAMF with API integration which makes the life simpler

And administrative Units helps a lot in scoping the device and providing the delegation to the required administrators which creates a very good RBAC management as well.

How has it helped my organization?

Intune is a cloud-based solution, so we avoid many of the headaches associated with on-prem maintenance like for example SCCM which was doing this job in the past and we need frequent patching and maintenance as well. Because Intune is a cloud-based solution whereas SCCM depends on on-premises technology to function, Intune has a simpler architecture with more options on MAM, reporting, security & MDM. We always get the latest security features and enhancements from Microsoft with the cloud-based solution Intune.

What is most valuable?

Intune allows you to create policies for managing mobile devices and mobile applications. Mobile application management targets and protects only the application. It will create a container for your application on the mobile device, securing the container and application. Mobile application management allows you to set limits on what employees do in specific applications that contain corporate data, such as Microsoft Outlook.

Intune device restriction policies enable me to enforce limitations on the device, like blocking the mobile camera or restricting the employees from using and inserting USB devices, including thumb drives and flash drives.

What needs improvement?

Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further. 

I select one device, and Intune tells me it's non-compliant. I click on it, and it tells me the antivirus service is not running. It should provide some additional information. When did the service stop? Did the service start in the first place? Intune's internal graph API should also be improved because that is where we can apply commands. 

For how long have I used the solution?

I've been using Intune for the last six years.

What do I think about the stability of the solution?

As stated the solution is very stable because there is 24/7 monitoring of the core component by Microsoft Monitoring Team. 

What do I think about the scalability of the solution?

Microsoft Intune can scale easily since it's a cloud-based solution and we need to procure only licenses per user and no need to worry about maintaining the backend core component because it's handled by Microsoft.

How are customer service and support?

I rate Microsoft's support a seven out of ten. Support is one area that requires massive improvement. In most cases, the frontline engineers collect the logs. After they review the logs, they will find the person who can help us fix the issue. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We previously used Microsoft System Center Configuration Manager, Microsoft's on-premise configuration management solution. We switched to Intune because we purchased an EMS E3 license that covers Outlook, Teams, Intune, etc. 

Ultimately, it comes down to costs. We don't need to spend money on SCCM licensing, and we get better cloud-based monitoring and reporting than SCCM. Most people prefer to move to Intune because they get some additional features included for free when they buy the EMS E3 license from Microsoft.

How was the initial setup?

Setting up Intune was initially complex because we need to migrate everything from SCCM to Intune. If you already have your policies and configurations worked out on-prem, it will be the same once you move to Intune, and you'll see a massive improvement in configuration, compliance, reporting, and mobile device management.

What was our ROI?

The return on investment is that I have a better way to secure my devices and make them compliant. 

What's my experience with pricing, setup cost, and licensing?

Intune's pricing is competitive. For example, the license of Blackberry's Enterprise Mobility Suite was costly, but Intune is affordable. It is included as an additional feature when you buy security enhancements for your organization. For example, let's say I have fifty users in my organization and all of them are using Microsoft cloud services, like Teams, Office 365, and OneDrive. 

In order to protect this, I'm going to buy the EMS E3, which includes security and also the option to utilize Microsoft Intune. I don't need to buy an additional license for software and device management. I can do all of this with the same license I bought for Microsoft security.

Which other solutions did I evaluate?

I see a significant gap between Microsoft Intune and products by other vendors. We were using SCCM on-premises, but Microsoft Intune added monitoring and security features, so we didn't see any suitable alternatives. 

What other advice do I have?

I rate Microsoft Intune a nine out of ten. Before deploying Intune, you must understand your current setup and security needs. If you're only looking for a security solution, you can deploy Microsoft Defender for Endpoint. However, Intune is ideal if you want a more comprehensive security solution that covers configuration and compliance management. You need to understand the gaps in your current solution and what you want to overcome. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
Microsoft Intune
May 2025
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Shrikant Pillay. - PeerSpot reviewer
Associate Director- Infrastructure Presales at Kyndryl
Reseller
Top 5
Streamlines device management, enhances security and improves productivity, making it a robust solution for modern enterprises
Pros and Cons
  • "There has been a noticeable increase in productivity for both my organization and clients."
  • "An area for improvement is the absence of seamless integration, particularly with external dashboards."

What is our primary use case?

One prominent use case for Microsoft Intune revolves around the Active Directory, particularly focusing on user and device management, as well as mobile device enrollment. The primary objective in this scenario is to establish effective governance. This involves tasks such as pushing passwords and implementing policies seamlessly.

How has it helped my organization?

The most significant benefit lies in the ability to seamlessly handle personal devices, such as iPads, ensuring automatic compliance with comprehensive policies. The convenience of having robust support makes it easy for staff to manage device configurations independently, eliminating the need for external intervention.

It consolidates all endpoint and security management tools in a single location, significantly enhancing the employee experience. This is especially beneficial for executives or high-profile individuals who frequently change devices. The process is simplified – whether configuring a new iPad or downloading required applications, it's all streamlined. Executives and end-users can manage device enrollment independently without relying on support staff for tasks like setting up Outlook or other tools. The system allows for immediate enrollment and device tracking.

It offers comprehensive endpoint visibility and IT control across various device platforms. This proves highly beneficial for IT operation teams, providing details on the number of devices, their compliance status, and overall device status, including network access. The dedicated dashboard is a valuable tool, allowing users to proceed with applications and configure settings. Additionally, it assists in managing devices that may not have updated configurations promptly. For instance, in the case of a new iOS release, users receive reminders to update their devices, ensuring compliance with company policies and continued access to enterprise data.

Our experience with Intune in terms of user satisfaction is outstanding. If we were to quantify it on a scale from one to ten, I would confidently rate it around nine.

Intune plays a crucial role in securing hybrid work environments and safeguarding company data on both company-owned and BYOD devices. On a scale from one to ten, I would rate its effectiveness a nine.

The influence of Intune on our organization's security is substantial. Its impact is significant because I no longer need to be concerned about compliance or the enforcement of policies. With a single dashboard, I can efficiently handle all aspects related to compliance and security.

It has impacted IT productivity in our organization, and I would rate it around seven on a scale of one to ten. The flexibility of using Intune on multiple devices, including up to three or four, has been particularly beneficial. Whether I'm traveling or working remotely, I don't need to carry my laptop everywhere. I can efficiently manage emails and other tasks on my iPad, and if necessary, respond to emails, take calls, or update documents. Additionally, using my iPad for note-taking with OneNote is seamless – all notes captured on my iPad are automatically synchronized with my laptop. These features prove highly useful and convenient in various scenarios.

It has assisted our organization in cost savings, approximately ranging from twenty-five to thirty percent.


What is most valuable?

The system as a whole is immensely valuable, proving to be highly helpful and practical.

There has been a noticeable increase in productivity for both my organization and clients. The primary factor contributing to this enhancement is the user-friendly nature of the platform, coupled with effective technical support.

What needs improvement?

An area for improvement is the absence of seamless integration, particularly with external dashboards. Currently, to obtain an updated overview of devices not in compliance, we need to download the data, restricting visibility across other platforms like Power BI or third-party dashboards. This presents a challenge as we have to manually pull and manage the data, highlighting the need for enhanced integration with dashboard solutions.

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

I would rate its stability capabilities nine out of ten.

What do I think about the scalability of the solution?

Its scalability is highly commendable, and I would give it a rating of nine out of ten.

How are customer service and support?

The technical support is quite effective, and I would rate it at around nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was quite straightforward.

What about the implementation team?

It is deployed across various locations and departments.

Maintenance primarily involves administrative staff occasionally creating reports or extracting specific data. Apart from these tasks, there doesn't seem to be much ongoing maintenance required.

What was our ROI?

We have seen a return on investment by using it.

What's my experience with pricing, setup cost, and licensing?

The cost is somewhat on the higher side, particularly when considering certain price points, especially in markets like India. It takes time for people to recognize and appreciate the features offered. Convincing customers to adopt this solution can be challenging initially, but as they explore its capabilities over time, they acknowledge the value of the investment. If the pricing were more competitive, it would be easier for me to recommend it to customers as their preferred choice over other endpoint management solutions.

What other advice do I have?

The integration of Intune Suite capabilities with Microsoft 365 and Microsoft Security is of utmost importance to us. This is the primary reason why I encourage both my customers and the IT department to leverage it. The combined benefits of Intune with Microsoft 365 are substantial.

I encourage my users to embrace new ways of working and explore how tools like Intune can enhance productivity. Instead of relying on traditional methods and seeking IT staff for assistance, it's essential to leverage technology for improved efficiency. Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Consolidates security features and provides comprehensive device monitoring
Pros and Cons
  • "These capabilities have made a significant impact in my work, providing a comprehensive view of all devices and features in a single platform."
  • "The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need."

What is our primary use case?

I primarily use Microsoft Intune for device monitoring, security, and cybersecurity. My role involves working with devices, monitoring, and enforcing security measures using Microsoft Defender, and synchronizing different security aspects. Microsoft Intune is utilized for tracking device locations, which is crucial for understanding where users are connecting from.

What is most valuable?

The most valuable features in Microsoft Intune for me are the security features, including Microsoft Defender. I use the device location tracking feature often to determine where users are connecting from. It is greatly beneficial to be able to look for devices, enroll them into groups, and apply management policies. The advanced endpoint analytics feature is effective in detecting potential threats and anomalies, allowing me to share graphical information for better communication and understanding. These capabilities have made a significant impact in my work, providing a comprehensive view of all devices and features in a single platform.

What needs improvement?

The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need. Stability could also be improved, as features tend to move, requiring additional effort to locate them again.

For how long have I used the solution?

I've been using Microsoft Intune for six years.

What was my experience with deployment of the solution?

I did not encounter any significant deployment issues. The process is straightforward and takes only a few hours.

What do I think about the stability of the solution?

Microsoft Intune is relatively stable, but I rate it a seven out of ten because features sometimes move, creating additional challenges.

What do I think about the scalability of the solution?

Microsoft Intune is quite scalable, and I rate the scalability aspect eight to nine out of ten, with no major problems encountered.

How are customer service and support?

Customer service and technical support are generally good, with an eight out of ten rating. Occasionally, it takes a while to receive responses from Microsoft, which could be improved.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used VMware's cloud solution before Microsoft Intune, but it lacked many features. It was not user-friendly and prone to mistakes, leading me to switch.

How was the initial setup?

The initial setup was easy, earning a nine out of ten for ease.

What about the implementation team?

We occasionally partnered with integrators from countries like Latvia for implementation.

What was our ROI?

Using Microsoft Intune helps save on management and security costs.

What's my experience with pricing, setup cost, and licensing?

Microsoft Intune is not particularly expensive, especially considering the security features. It costs approximately forty euros per user per month.

Which other solutions did I evaluate?

I previously evaluated VMware.

What other advice do I have?

I recommend Microsoft Intune because it consolidates many features into one place, making it an efficient solution. I rate the overall solution ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manager at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Makes remote updates easy and runs smoothly in the background
Pros and Cons
  • "The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."
  • "The user experience of Microsoft Intune is quite good because there's not much disturbance in the background; it's just running in the background."
  • "For additional functionality, I suggest that Microsoft could expand on asset management. Since the platform is there, they could develop it into a full-fledged asset management system."
  • "One thing that could be better in Microsoft Intune is the file size, as it is quite large at times."

What is our primary use case?

Our main use case for Microsoft Intune is patching. We use Microsoft Intune for patching, specifically Windows patching.

How has it helped my organization?

The user experience of Microsoft Intune is quite good because there's not much disturbance in the background; it's just running in the background.

What is most valuable?

The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it.

What needs improvement?

Based on my experience and my team's feedback, one thing that could be better in Microsoft Intune is the file size, as it is quite large at times. Sometimes the file size is too large. The space taken on some hard disks may be too large for the patches that run on them, as we're limiting all these local storage to encourage our users to store on OneDrive rather than on local drives.

For additional functionality, I suggest that Microsoft could expand on asset management. Since the platform is there, they could develop it into a full-fledged asset management system.

For how long have I used the solution?

I've been working with Microsoft Intune for around a year.

What do I think about the stability of the solution?

It's stable. I would rate the stability of Microsoft Intune a nine out of ten.

How are customer service and support?

Technical support from Microsoft is quite good, especially because we subscribe to the premium services.

How was the initial setup?

We are currently working with a hybrid deployment model. It's a hybrid because our Active Directory is still on-premises, but other services are online.

As for advanced Endpoint Analytics in the Microsoft Intune Suite, we are still working on it. We only completed the implementation for the basic functions at the end of last year. We are moving in stages.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the pricing of Microsoft Intune because I didn't buy it. My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products.

Which other solutions did I evaluate?

I haven't used different solutions similar to Microsoft Intune or made any comparisons with other products at the moment. In the past, the nearest solution would be BigFix, but you cannot compare it to Microsoft Intune because BigFix was an older system, and you needed more technical knowledge to run it. You needed to know how to do scripting and related tasks.

What other advice do I have?

If they could also make Microsoft Intune a full-fledged asset management system, it would be the best.

I would rate Microsoft Intune an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2520849 - PeerSpot reviewer
Cloud Engineer at a tech services company with 51-200 employees
Real User
It's cost-efficient and has the best capability for managing Windows-based devices and application
Pros and Cons
  • "The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data."
  • "We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product."

What is our primary use case?

We are a Microsoft vendor, not an Intune user. I have deployed Intune for several customers who use this product for business. Our clients use Intune for device management and data security, which gives them control over end-user devices.

Previously, we used a device manager and had a local Active Directory. However, most of our SME customers do not have a local Active Directory set up in their organization that allows them to control their devices. Intune does not require any local AD. It's a cloud application. We can directly join the user devices to the cloud, and the organization manages them. We have enterprise customers and also SMBs, but most of our clients have less than 100 users. 

How has it helped my organization?

One of my Indian clients previously had all their devices at the workplace. None of the devices were joined to an Active Directory, so they had to install applications on each device individually. With the help of Intune, we could push the applications to all the portal users simultaneously. 

We have to create a group, assign an application to it, and automatically install it on the user's devices. We also apply the company logo and desktop wallpaper via Intune, which a tech user can change. We can also find the exact location of the devices where the user is sitting.

We also have the option to enroll hybrid devices with Intune. We can enroll users'  devices and separate work and personal data. The devices on the local Active Directory can be joined to Intune. 

Privilege identity management helps. Let's say someone is a company administrator for five to ten days. We can create a dual administrator role for that user for seven days. I can create a PIM role and assign it to the user for seven days, after which the role will be deleted automatically. 

Intune provides routine management of user devices. Once the device is not enrolled in any domain or Active Directory, the IT person must delete every user device to change anything. Intune can work on all those things. That device can be updated and marked as non-compliant. If someone is using Windows 7 or a version of Windows that has been deprecated, we can restrict Windows 7's user ability to log in to the work environment. We can control all this over the admin panel.

If we scale 10 to 50 percent, where new customers manage all their devices. After enrolling all the devices, this work can be done with only one or two people, saving the organization money.

What is most valuable?

The best part of Intune is device control. If we need to block a user from opening something in their organization's system, we can do it from Intune. If we want to restrict the movement of an organization's data to prevent users from copying the data into Outlook, WhatsApp, or their personal Gmail, we can limit that via Intune. It secures all corporate data.

If they share the data with someone outside the organization, that external person cannot see it until an analyst provides them with access or creates a policy. 

The user experience is good. Users are happy that Intune is managing their work devices. In addition to Windows devices, we can control iOS and other mobile devices. There are good features for managing mobile devices. Work data is stored in different containers, making it easier for users to find their work data. 

In the case of application deployment, we have more services like application updates and patches that can be implemented from the Intune portal. We do not need to outsource these tasks to the device user.

What needs improvement?

We are currently unable to control aspects of group policy from Teams like we can for GPO. They are still not part of Intune. Microsoft is adding this, but it's currently in preview, and few GPO features have been added to the product. 

For how long have I used the solution?

I have worked on Intune for the last two years. 

What do I think about the stability of the solution?

Intune is a stable solution with a lot of capabilities. Most customers who are moving to Intune are also exploring the capabilities of the cloud. 

What do I think about the scalability of the solution?

I rate Intune seven out of 10 for scalability.

How are customer service and support?

I rate Microsoft support eight out of 10. Microsoft is good, but Intune support is delayed compared to other products. If I make a support ticket on the Intune portal, I get a reply after one or two days. For Exchange or SharePoint, I get a response after an hour, but Intune takes a minimum of a day. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

One product we can compare Intune with is Jamf Pro. Intune has limitations when managing Mac devices. You can enforce fewer policies because Apple has its own hardware and software. There are lots of limitations of control. Most of my clients use Intune for Windows and Android devices, but Jamf Pro if they have Mac devices.

How was the initial setup?

Deploying Intune is a little complex but not too complicated. At the time of deployment, there is much work to do to join a device to Intune. We have to create a new Windows profile and make users log into the enabled Windows profile. We need to configure all the Office applications and copy users from one to another. It takes 30 to 40 minutes on a single device. 

Intune requires some maintenance, but the customer performs the maintenance once we implement it. We support the customers with issues while they are enrolling the device.

What's my experience with pricing, setup cost, and licensing?

I rate Intune five out of 10 for pricing. It's expensive. 

What other advice do I have?

I rate Intune 10 out of 10. I recommend Intune to every organization that wants to secure user data and control endpoint devices. It can manage other platforms on the market. Google has device management software, but it doesn't have the same scope as Intune. 

It's cost-efficient and cheaper than the other device management and third-party applications available. Intune can control most things, especially Windows devices. Intune has the best compatibility with Microsoft Windows.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Alex Bazay - PeerSpot reviewer
CISO at a computer software company with 201-500 employees
MSP
Top 20
Streamlines operations and reduces administrative overhead and attack surface
Pros and Cons
  • "Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful."
  • "The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved."

What is our primary use case?

We use it for pretty much everything related to endpoint management. We use it for bring-your-own-devices and corporate-related devices such as laptops and tablets. We have various operating systems such as Windows, iOS, and Android.

How has it helped my organization?

Microsoft Intune is helping to streamline operations and minimize administrative overhead.

We are using the Enterprise Application Management features of Intune Suite. It is very well designed and very well suited for Microsoft-related applications. Third-party applications can require some workaround. They do not always organically fit into the solution, but, overall, it is a great option to have visibility into what the users are using and be able to set up some policies based on that. We can allow applications or deny applications. We can manage what users can onboard. Overall, it is a great solution. We can definitely simplify and streamline some security operations.

Microsoft Intune is great for securing hybrid work and protecting data on company and BYO devices. What is more important is that it is not a static product. It is not that the product is very well established and not moving anywhere. It is constantly evolving. Microsoft seems to be spending lots of resources trying to improve and bring new features. That is great.

We are starting with Intune's Endpoint Privilege Management feature. It definitely impacts productivity. It is great and definitely helps a lot. It helps minimize the attack surface because you do not have elevated privileges accounts available all the time. It helps mitigate or shrink the potential impact or potential entry points into the network.

Microsoft Intune has helped us to manage the accounts with elevated privileges. We are a managed service provider. We sometimes have big turnarounds on the help desk. By their job definition, many of them are supposed to have access to different clients and different sensitive areas. It helps us to mitigate and manage these accounts, and, as a result, to be more secure. We can make sure that those accounts are not being distributed very freely. We have control over their actions. We have control over what they are doing. We have full visibility and accountability.

What is most valuable?

Microsoft Intune is easy to use, and it is able to enforce policies towards multiple devices. It is able to bring multiple classes of devices into the same security posture. I found that very useful.

What needs improvement?

The interoperability or communication with a different platform can be better. It is a two-way street. It is not only about Microsoft. The other platforms also have to be willing to share some information, but that absolutely can be improved.

For how long have I used the solution?

I have been using Microsoft Intune for five to six years.

How are customer service and support?

It depends on the level of access you have. We are a managed service provider, so we do have access to Microsoft. Generally, it is okay if you are able to find the right parties to talk to. It can definitely be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not use any other solution previously.

What was our ROI?

First of all, we do not have to deploy any third-party privileged account management solution. That is one tangible benefit. An indirect benefit is that by protecting your environment and making it more secure, you are potentially avoiding any downtime. It is hard to quantify what that downtime cost could be.

If an account with elevated privileges is compromised, you need to perform a lot of work. You need to change the password, disable the account, and recreate another account, so 10% to 15% of the downtime definitely could have been avoided.

What's my experience with pricing, setup cost, and licensing?

We use Defender ATP and E5 licenses.

Which other solutions did I evaluate?

Intune was an organic choice because we are a Microsoft shop. We use everything that Microsoft can offer.

What other advice do I have?

Microsoft Intune is a great solution. If you have a Microsoft environment, it is definitely the way to go. It can help you to streamline operations and simplify a lot of things. If you go into a multi-cloud environment where you have AWS, GCP, or any other cloud workloads, it may be a little bit more complicated. If you are a Microsoft shop, it is the way to go.

In terms of user experience, for the end users, it is pretty much seamless. It is more on the administrative side. If you properly configure it, it is a relatively seamless experience.

We have just started working with Microsoft Copilot in Intune. It is a very fresh solution. It has just been released, so we are setting up use cases and working with Copilot. We have a Copilot for Teams. We have a Copilot for Microsoft Office that we are utilizing. We have started playing with Copilot for some security operations. It is yet to be determined how much value it can bring. Generally, it can help you analyze and optimize some workloads and events more efficiently, effectively, and quickly. There is great potential, but we will see how it is in real life.

I would rate Microsoft Intune an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Consultant(Microsoft intune) at a consultancy with 10,001+ employees
Real User
It solves many challenges we face in deploying and configuring devices
Pros and Cons
  • "Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features."
  • "Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved."

What is our primary use case?

I'm part of a break/fix team using Intune to support our clients. We support Android, iOS, Mac, and Windows devices and help customers with enrollment issues, Apple configuration problems, app deployment, and other issues. My clients are small-to-medium-sized.

How has it helped my organization?

Intune brings all endpoints and security management into one place. Through the same portal, we can manage policies and deploy apps. If we push apps through the portal, they can be deployed to all users. 

Intune makes it easier to manage devices, saving us time. It solves many challenges we face in deploying and configuring devices. When something breaks, we need to investigate, starting with the configuration. For example, the kiosks are Android-based devices. When we have issues, we need to check to ensure everything is configured correctly on the portal. 

What is most valuable?

Intune's security features for Apple iOS and Mac OS are helpful. We can check enrollment, manage public and private settings, and manage the organization's data using security key features. Like the MCM interface, the Intune portal is flexible and easy to understand.

The Cloud PKI feature helps us manage our complex certificate infrastructure across our cloud and on-prem Active Directories. We are using Copilot. The settings are controlled by Intune and SCCM, so Copilot works the same regardless of the product we use. It simplifies IT operations and helps us manage both. We can use AD Connect to integrate our on-prem Active Directory, connect with hybrid devices, and manage every device in the organization.

What needs improvement?

Intune could add more Linux security features and more integration with on-prem devices. The application deployments can also be improved. 

For how long have I used the solution?

I have used Intune for around two years.

What do I think about the stability of the solution?

I rate Intune nine out of 10 for stability. 

What do I think about the scalability of the solution?

I rate Intune nine out of 10 for scalability. 

How are customer service and support?

I rate Microsoft support nine out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use SCCM to manage users and patches. We can push all the patches using Microsoft releases patches where we can push in a one we're using a one group and meeting one group, and then we are pushing it through this patch management.

How was the initial setup?

Deploying Intune can take one to three days, depending on the configuration required. 

What's my experience with pricing, setup cost, and licensing?

I rate Intune seven out of 10 for pricing.

Which other solutions did I evaluate?


What other advice do I have?

I rate Microsoft Intune nine out of 10. I recommend Intune because it's more flexible, user-friendly, and has more security features. I work with Microsoft technologies like SCCM, Windows Server, and Intune. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft Intune Report and get advice and tips from experienced pros sharing their opinions.