Microsoft Intune Reviews

Microsoft Intune is a comprehensive solution for mobile application management and mobile device management, securing various endpoints like Windows, Android, and Apple devices. It excels in managing BYOD scenarios, employing work profiles to segregate personal and company data, and ensuring device configuration and compliance with company policies.

Intune provides a centralized management solution, although its suitability depends on specific needs and comparisons with alternatives like Jamf, Kandji, or ManageEngine. Overall, Intune is a sufficient solution for general use cases requiring essential device management and data security.

The Intune Analytics section is quite useful, especially for Windows upgrades on remote devices. We frequently utilize it to assess compliance and gather analytics on upgradable devices, including TPM and Secure Boot support, and memory capacity. This allows us to identify devices that meet the requirements for Windows 11 and proceed with deployment accordingly. It's particularly valuable for managing Windows 10 to Windows 11 upgrade scenarios.

Copilot for Microsoft 365 is a valuable tool that I use daily for creating proposals, summarizing Teams meetings, and generating content in Word and PowerPoint. It's even helpful in Outlook on occasion. Additionally, both Bing Enterprise and the standard Copilot in Edge are particularly useful when integrated with Customer Data Protection. This integration allows Copilot to securely access company data, including emails, presentations, and documents, to provide relevant recommendations and answers to queries.

Intune secures Bring Your Own Devices through network access management and work profiles, separating personal and company data. Additionally, it utilizes Defender for Endpoint for device security and facilitates deployment. Features like cloud app security, Microsoft Purview, and data loss prevention further enhance security and compliance, depending on the Microsoft 365 package, protecting both devices and data.

Privilege Access Management sits mostly on Entra ID and is deployed through Intune.

The primary challenge lies in managing employee devices, particularly differentiating between personal and corporate devices. Personal devices often face pushback against deploying security measures, while corporate-owned devices can be managed more securely and effectively. For instance, if a corporate device is lost or stolen, Intune enables remote wiping to protect company data.

Intune has helped in integrating Windows Update for Business to ensure machines are compliant. It provides functionality for workflow management on devices and separating company data from personal data. It is also used for deploying security and compliance capabilities depending on the Office 365 package used.

I find Microsoft Intune valuable primarily for its Windows management capabilities, along with its Android Enterprise and Apple device management for mobile devices. The mobile application management features enable BYOD support and work profiles on personal phones, enhancing security and control. Additionally, Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.

While Intune effectively handles basic functionalities such as device management, data separation, and updates, it may present challenges with update times and limited advanced features.

Intune is not the most user-friendly mobile device management platform available. Compared to Jamf, AirWatch, or VMware Workspace ONE, it is not as intuitive or easy to navigate. 

The primary challenge with Intune's enterprise application management feature is its focus on the Microsoft application stack. This limitation makes managing third-party applications difficult, as there is no centralized store or streamlined process for batch operations. Intune lacks the robust support for third-party applications.

Microsoft frequently changes its offerings, so features previously included in Intune might now require Intune Suite. For example, managing device certificates, once an Intune feature, now requires this separate package. Essentially, Microsoft releases new features but places them in Intune Suite, requiring an additional purchase for functionality we might expect in the standard Intune license. This ever-evolving strategy means staying current with Intune can become costly.

I have been using Microsoft Intune for almost five years.

Microsoft's product support can be inadequate, with slow response times and unsatisfactory resolutions impacting the overall user experience. This contrasts with Jamf's support, which is generally perceived as superior due to its responsiveness and effectiveness.

Microsoft Intune's costliness stems from licensing fees and the overhead associated with its management, user experience, and device remediation. While its licensing costs are high, the platform's limitations in manageability and user experience customization further contribute to the overall expense. Unlike Jamf, which offers greater flexibility and remedial capabilities, Intune's intrusive, yes or no approach limits user customization and potentially increases support needs. Therefore, determining Intune's true cost of ownership is subjective and depends on how these factors are measured.

I have evaluated Jamf, Kandji, ManageEngine, and VMWare Workspace ONE.

I would rate Microsoft Intune a six out of ten. Its management is not user-friendly, and device additions can take up to 24 hours to synchronize, unlike Jamf, which updates within 15 minutes. This delay is problematic for immediate remediation actions, such as removing harmful content or addressing device exposure, where a 24-hour wait is unacceptable.

It is advisable to prepare for the complexities of Intune and consider Jamf for better support and manageability if working alone. If you plan to use Microsoft Intune, be prepared for manageability and potential delays in changes and support responses.

We use Intune to connect university staff and faculty to secure resources on their computers quickly.  

Intune is a force multiplier coming directly from Active Directory. We had to engineer over some limitations of Active Directory, and Intune resolves that by addressing known trouble areas. It allows us to do things quicker and more efficiently. 

We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that. So far, using Intune has been easy and intuitive. Once everything is set up, our user base finds it much easier and more modern.

We've recently purchased Copilot licenses for Intune, but we've only had it for a week or two. It's a new deal for Syracuse, but it has been good so far. It moves quickly. You can see that it's constantly learning, and I love that. Today is the dumbest it will ever be. It's going to continue getting better and better. Even when we're wowed, we understand that more "wow" will come. 

It has some growing pains, but they are no different from anything new. We're implementing Intune on an individualized data set. So there's no way Copilot can know everything about every data set it's going to get, but it does grow pretty quickly, which is phenomenal. 

It would be awesome if Microsoft opened their API so we could filter more properties. If we have to do anything outside of Intune that requires a third-party solution to talk back to it, we're very limited in what we can do. Trust your people. We promise not to break your stuff. Open it up just a tiny bit wider.

We started using Microsoft Intune about a year and a half ago. We transitioned our fleet from Active Directory to Azure Active Directory. Then, we took that hybrid and shifted it into Intune for our MDM solution.

Intune is solidly reliable. Microsoft has some peaks and valleys that you need to get used to. Stability is essential when transitioning from on-prem to the cloud, where Microsoft manages your infrastructure. There have been a few drops in performance, but that's more growing pains from our rapid expression than an indicator of major problems.

Scalability is fantastic. 

I am a technician, so when I'm reaching out about problems I cannot solve myself, they tend not to be tier-one or tier-two problems. When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved. That is delightful because I have contacted support for other solutions. After trying several troubleshooting steps, I contacted them, and they asked me to restart something. I have gone beyond that point and tried to tell you where I am. 

Positive

We previously used Active Directory and spec ops for software deployment, with Active Directory handling computer and user management. Intune was a natural progression for MDM. For Mac users, we still use Jamf but plan to transition them to Intune as support for Apple products grows.

It is absolutely a positive investment. Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.

I am not involved in those discussions. We worked hard to acquire E5 licensing, and Microsoft collaborated well with the university to ensure everyone got what they needed.

We are a Dutch MSP delivering modern workplace solutions for all of our clients. We create tailor-made workspace environments for them.

It helps us to transform IT environments of our customers from on-premises to the cloud, focusing on both Azure and the modern workplace.

Windows Autopatch is the most valuable because it removes the burden of patch management. Intune's user experience is pretty smooth. The endpoint analytics works well if you know how to use it as a guess. Microsoft includes a little more added value by default. It's a great source of information. 

Intune should improve its software inventory to provide better metering of which software is used throughout the company. This is especially needed for reporting third-party software solutions.

I have been using Intune since 2017 or 2018.

Intune's stability is good and has improved a lot over the last year.

Scalability works well. It supports organizations with 200 endpoints and those with more than 15,000 endpoints.

I rate Microsoft support eight out of 10. Customer service is pretty good, partly because we have a contract with Microsoft. Transparency is good.

Positive

We used Active Directory group policies and ConfigMgr in the traditional way. However, most of our clients are already on Microsoft 365 Business Premium or the enterprise E3 or E5 stack, so it doesn't make much sense to use solutions from different vendors.

We are a reseller.

One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot. Even with the projects around it, they still gain cost benefits in the first year.

It's cost-effective because Intune is included in the E3 and E5 licenses. It's smart because it helps Microsoft sell the license.

I rate Microsoft Intune eight out of 10. There's always room for development.

My use case for Microsoft Intune is device management.

The best features in Microsoft Intune that I appreciate the most are the strong security, encryption, and operating system version.

Microsoft Intune can save a lot of time and resources. My estimate is that it saves approximately 50% of the time.

In Microsoft Intune, error messages are an area that has room for improvement.

Regarding error messages, I would like to see more detailed logs added. Additionally, the policy management was somewhat complex.

I have been using Microsoft Intune for about two months.

I would rate its stability as 8 over 10.

I would rate the scalability of Microsoft Intune as 9 over 10.

I would rate the technical support for Microsoft Intune as 8 over 10.

The deployment took some days. I did not have very large challenges implementing Microsoft Intune; they were small, and we resolved them shortly.

My thoughts on the pricing are that it is cost-efficient.

My advice for others looking to implement this product is to consider that Microsoft Intune is a scalable and cost-efficient solution. I would recommend it.

I primarily use Microsoft Intune for work, managing devices and user account management, mobile device configuration, policies, and general Microsoft Intune functionalities.

I use Microsoft Intune Suite's cloud PKI for certificate management.

My level of managing the PKI and helping with the complexity of certificate infrastructure is still at a beginner stage. I do not do a lot of that; I use it for work and have used it for the past few years, but I have not reached the stage where I have to deploy certificates, so I have not been able to use that feature yet.

I work with Microsoft Intune through 365; it is the cloud service.

I do not have the Advanced Endpoint Analytics feature enabled for myself with Microsoft Intune; I am currently on Microsoft Intune and do not see that feature.

The best features from Microsoft Intune are the ability to manage multiple devices and the ability to deploy multiple policies to devices across the system, which is a very impressive feature. Being able to manage other groups and tenants within the system are also impressive features in Microsoft Intune that I have learned.

I find Microsoft Intune very user-friendly.

Generally for the organization, Microsoft Intune has been a good investment for managing a lot of the company resources, saving a lot of money compared to using the on-premises version of the software.

I would say the interface and dashboard summarizing the devices' status and compliance could be improved. I think they could organize some of the dashboard information to be more compact and more insightful than the way it is right now.

What I think would make Microsoft Intune a 10, apart from the interface and dashboard I mentioned, is the other features within it.

I have been working with Microsoft Intune for three years.

Microsoft Intune is reliable; there has not been any downtime during my usage, so I think it is very reliable compared to what I actually use it for on a day-to-day basis.

It is easy to scale up Microsoft Intune when I need to expand the usage.

I have not used any different solution prior to adopting Microsoft Intune; I came on board about three years ago, learned the software, and since then, I have only used Microsoft Intune.

Microsoft Intune has Copilot integrated into it, but I do not use Copilot for any particular tasks.

There is no complexity in the deployment from Microsoft Intune.

Our main use case for Microsoft Intune is to manage some devices, and we haven't switched over to all of our devices yet. We've been testing it out for the last year to see how it manages devices, mainly tablets and some laptops. It's been a good experience and I have no complaints with it. It's not as easy as maybe some other products, but it is a lot more flexible. Overall, it's a very good product.

Microsoft Intune does help me save time in terms of management of various devices. We used to have five locations, and now we have three. I don't have to go to those locations to manage the devices at those locations. I can do it remotely, which is very helpful. It saves me a lot of time and trouble that I don't have to go to those locations to manage those devices.

We are using some of the advanced endpoint analytics in Microsoft Intune. For example, I can see what software is on each machine or device. I can see its usage, device specifications, all of that. So that's a good feature of it. We haven't really had to use it too much because we've just been trying to get our feet wet and make sure we understand what's going on and what it's doing over the past year.

The features I appreciate most about Microsoft Intune include the customization, where I can set up different profiles for different types of devices and configure those devices remotely and send it out to various devices. We have tablets in several locations and we can customize those tablets to do what we want at each location because each location is a little different. That makes it very useful.

It isn't easy to use. It's very complicated, but as long as you take the time to learn it, you can do just about anything you want with your device. It depends on your technical expertise. Anybody who's been a systems admin shouldn't have any problem with it. A casual user, the accidental techie, would have a problem with it; but it's not for those scenarios.

I have used Microsoft Intune for about a year.

I assess the stability and reliability of Microsoft Intune overall as very good. It's a Microsoft product; it's stable, it works efficiently, subject to Microsoft interruptions, which we personally haven't experienced any. It's a cloud product, so you are at the mercy of the cloud.

I expect Microsoft Intune to scale very efficiently with our growing needs. I haven't had any issues adding devices or laptops at this point, and we use Active Directory or Microsoft Entra. It integrates very efficiently with that. Of course, it's a Microsoft product, so it's been helpful. I have no complaints at this point.

I would rate Microsoft's support or customer service for Microsoft Intune an eight out of ten.

Positive

Prior to adopting Microsoft Intune, we were using Miradore Mobile Device Management for our mobile phones. We're trying to consolidate everything into one solution.

The main factors that led us to consider the change to Microsoft Intune include our use of many different software to manage various things, and we're trying to consolidate our software and consolidate where we have to go to do different things.

I had no problems deploying it. For me, it was pretty simple, and we don't have a large number of devices on it yet. We've just been evaluating it for the past year or so in terms of how it works with the devices. We also have Macs, and we only put it on one Mac, which was fine. Microsoft has increased its compatibility with Macs, so that's been helpful.

We did not purchase Microsoft Intune through the AWS Marketplace; we did that through a company called Insight, and it was part of our Microsoft subscription package and Azure package. They just added it in there.

We haven't had to pay for it; there has been no investment, just in terms of my time. If you're not a nonprofit, then you're going to pay whatever Microsoft is charging for it.

It does help me save time in terms of management of various devices. I don't have to go to different locations to manage the devices at those locations. 

Because of our nonprofit status, we get things at a significant discount, so we haven't had to spend anything for Intune at this point.

We haven't had any anomalies in endpoints with Microsoft Intune as of yet, but I imagine that will come up as we expand. We are in the process of opening a new museum, so a lot of our focus is purely on that at this point.

I would rate Microsoft Intune an eight out of ten.

Our primary use case for Microsoft Intune is endpoint management across our enterprise, particularly for Windows and mobile endpoints.

Intune simplifies compliance. The ability to manage software updates and policies on endpoints has helped us meet contract requirements.

We like Intune's mobile device management features. When we migrated from another solution to Intune, onboarding our mobile devices was straightforward. Intune is pretty transparent for the end user. They have a customer portal, and I've never had complaints about it. 

The enterprise application management feature allows us to identify systems outside our standard security baseline and limit their access to company resources until they are updated and approved.

The interface is not as modern as some competitors in terms of single pane of glass visibility across the entire landscape. It has a very Azure vibe and may not be as graphically appealing as other products.

I have used Intune for around two years.

There are no complaints about the stability. It works one hundred percent of the time.

There are no concerns about scalability, especially coming from an on-premises solution. We no longer need additional hardware and infrastructure.

I rate Microsoft support eight out of 10. We haven't needed support much, but what we've gotten has been good. 

Positive

Previously, we used MobileIron for mobile devices, which is our primary use case for Intune. We switched to Intune mainly because it was included in our standard E5 license, providing cost savings and managing everything under a single pane of glass.

The initial setup was straightforward with minimal support required from Intune's side.

No external integrator, reseller, or consultant was used. All implementation was handled in-house.

We have seen a small return from the native integration with our Microsoft systems and Intune's reporting. 

With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.

We evaluated Workspace ONE and Jamf for mobile management but stuck with Intune because it's included in our license.

I rate Microsoft Intune eight out of 10. It's a great solution, but there is room for it to become a more polished product.

We are managing different platforms including iOS, Android, and Windows using Microsoft Intune. We are not supporting Mac. For Mac, our organization uses JAMF Pro. 

We use Microsoft Intune for application deployment, creating compliance policies for organizational devices and BYOD devices, creating configuration profiles, managing users, and troubleshooting for end users' enrolled devices. I provide level two technical support for end users.

My favorite feature of Microsoft Intune is the dashboard. The dashboard is very simple and user-friendly. Any person, even without prior knowledge, can understand it easily by seeing the interface dashboard. Everything is available in one place. 

For example, if you go to devices, all platforms will be shown. When you select one platform, such as Windows, everything will be on the same page, including application deployment, configuration profiles, compliance policies, future updates, and enrollment types. Anyone can easily understand it when compared to the SCCM tool.

For platforms such as iOS, Android, and Windows, Microsoft Intune is very good. When it comes to Mac, everyone uses JAMF Pro for patching and upgrading. I suggest they can improve Mac-related features and platform-related features. We cannot manage servers in Microsoft Intune because it is completely cloud-based.

The main issue with Microsoft Intune is that for Windows, we can support only Windows 10 and 11 operating systems. We cannot deploy large application files. For that, our organization uses SCCM only. We also cannot manage older versions of devices from Microsoft Intune, such as Windows 7, Windows 8, and Windows 9, as it does not support them.

I have been using Microsoft Intune for the last three years.

Everything is good with Microsoft Intune. They are releasing many updates recently. Previously, we were using Company Portal for deployment. Now, they have introduced web-based enrollment. 

Without the Company Portal, a user can directly register the device by using the Outlook application. In the last two years, they have introduced many changes. The performance and everything is good with Microsoft Intune. For us, Microsoft Intune responds very well. They handle it and provide us with complete data without any issues. Follow-ups are also very good.

We mostly connect with Microsoft whenever we are unable to resolve issues. 

We can check with Microsoft subject matter experts. We log an incident and check with the Microsoft subject matter expert. Based on the priority of the incident, if we create a priority one incident, they try to get in touch within one to two hours. 

They assign one agent who connects with our architect. They try to help us with the root cause analysis of the issue. Mostly, it takes some time because they need to examine all the logs. Root cause analysis takes considerable time to find the exact solution. 

For Microsoft Intune support, I give an eight out of ten. While they are SMEs who can fix issues quickly, the cases we have raised with Microsoft take too much time, which affects end users and the organization.

Positive

One person is required for the deployment of Microsoft Intune, though it depends on the requirement.

When it comes to pricing, Microsoft Intune is very good compared to other tools such as Tanium, Ivanti, and JAMF. Those are very high-cost tools. 

Microsoft Intune is less costly when compared to them and provides many features and benefits. On a single E3 or E5 subscription, a user can enroll ten to 15 devices. A single user can enroll 15 devices. They can access company resources such as Outlook, Teams, and everything without any issues.

Copilot in Microsoft Intune was recently introduced. I am working as L2 L3 support. We are using Microsoft Copilot. We are testing Microsoft Copilot for troubleshooting issues in a non-real-time environment. We are testing it for normal cases, such as Microsoft blogs or when new issues arise for users. 

If a client asks to deploy multiple applications, then a team will be required. Our client is a US-based health sector company, and we are users of Microsoft Intune without any partners. 

I rate Microsoft Intune nine out of ten.