Microsoft Intune Reviews

I started using this solution in the summer of 2021. It was three years ago, and I remember it was to deploy new computers. I aimed to get a brand new laptop with the processing system entirely configured and ready to work with applications deployed.

I would say Autopilot is a feature I really like. It allows us to send a brand new computer directly to the user without needing to go through IT. This capability is powerful as it allows us to remove any compromised device remotely, whether it gets stolen or not. 

It's a great product to secure data, although it might be a bit more complicated with iOS devices when you're using your own device. It's nice for mobile devices, though smartphones might be less suitable compared to personal computers. This solution saves us a lot of time once it's implemented.

I would like to see better integration with Microsoft. There are a few things I can still do with Jamf that I am unable to do with Intune yet.

I have been using the solution for three years.

Stability issues almost never happen. The worst case I experienced was when Autopilot failed a couple of times, but that's the only issue I had.

I did not use any previous solutions except Jamf for Apple devices.

The initial setup was somewhat between easy and difficult. It took about a month to learn how to use it, initially in a small environment. During the first implementation in March, I did not like all the new features as they took time.

I used it twice. The first implementation took a long time, and there were two of us the second time.

I am sharing my experience between Intune and Jamf. Regarding the user experience, I'm not sure that users realize what Intune does for them. It automates tasks so that from their perspective, things happen automatically without understanding what is being done. 

I'm not sure about the name, but I had a personal plan because I started using it without training. It took a few weeks to learn how to use it properly. For application deployment, maintaining packages for updates is necessary. I advise using a testing environment and taking the time to understand how this will impact the infrastructure before putting Intune into production. 

Overall, I would rate this product seven out of ten.

Our primary use case is managing our devices and policies and having a consistent way to manage devices on the Windows side.

Implementing Microsoft Intune has provided a more streamlined and consistent method for device management across our multiple domains, effectively consolidating our administrative efforts.

The Microsoft Intune user experience is good. I would rate it eight out of ten.

Within Intune, managing policies and having a consistent way to manage devices is valuable.

Intune is a constantly evolving product, with Microsoft prioritizing its development over on-premise tools. While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility.

I have been using Microsoft Intune for at least seven years.

The Microsoft Intune stability is getting better, and I would rate it eight out of ten. A couple of years ago, the performance was not as good as it is now, but there are noticeable backend improvements.

Microsoft Intune's scalability has improved over the years.

Positive

We used Configuration Manager and are continuing to use it. The addition of Intune was due to Microsoft's direction.

I would rate Microsoft Intune eight out of ten. Nothing is perfect, but it's good.

We began using Copilot, but it is currently restricted to a select few. Due to its potential for increased productivity and improved user experience, we are advocating for its wider adoption.

Hybrid Cloud

Microsoft Azure

I support mobile technology for the Department of Homeland Security first responders nationwide, particularly in the weapons of mass destruction area. This diverse group includes first responders, firefighters, and police, explicitly located in high-risk urban areas like New York, including Northern New Jersey and Southern Connecticut, Chicago, San Francisco, and Washington D.C. Additionally, a mobile deployment group travels to major events like New Year's Eve in Times Square, Pro Bowls, Super Bowls, and World Series games, carrying chemical and biological detection devices with Microsoft Intune integrated into their mobile technologies.

Intune consolidates our endpoint and security management tools, providing a centralized solution for controlling security and ensuring compliance with the federal government, NIST, and ISO standards. This centralized control is crucial for maintaining a secure and compliant environment.

Endpoint analytics help proactively detect and remediate anomalies on endpoints. We receive alerts from various detection devices, including biological, radiological, and mobile platforms. A common challenge with Bluetooth or similar technologies is maintaining connectivity, whether it's Bluetooth or Wi-Fi. Additionally, we need to protect the Wi-Fi network itself. To address these security concerns, we often use proprietary connectivity protocols to ensure data integrity and prevent hacking, fraud, or unauthorized access.

Intune's Cloud PKI helps us manage our current and historical actions. We can easily access recurring tasks and look for common problems, which is an important attribute of using the cloud service.

For our benefit, Intune is very useful. However, the challenge is keeping it up to date and dealing with shift workers across different time zones. When deploying to the New York region, multiple fire and police departments use these devices. We maintain a database to track deployment status and device updates to ensure effective management. Devices unused for 90 days are suspended with the carrier to avoid higher fees for inactive devices. Although maintaining these devices can be challenging, we closely monitor them and collaborate with regional directors to ensure they are turned on at least every 90 days for automatic updates.

We use the privilege management feature exclusively for points of contact or location managers. Due to the group's diversity and the inclusion of shift workers, these individuals require specific access from an identity management perspective. We only permit access in these designated areas.

Intune saves costs for the federal government.

One reason my employer switched to Intune was the integration of Intune with Microsoft 365 and Microsoft Security.

We deploy applications and manage infrastructure based on specific needs, including lockdown services to prevent unauthorized app downloads. We utilize management controls for this purpose. Currently, it's a small environment consisting of approximately 20 major locations nationwide, with plans for future expansion. The management control feature is the most valuable.

Intune endpoint analytics can be challenging. However, factors like usage patterns, timeliness, and time of day can provide valuable insights. We must also consider help desk tiers, change management processes, and other relevant factors. We must prioritize user-friendly reporting over complex, jargon-filled explanations to present these analytics effectively to the federal mobility group and leaders countering weapons of mass destruction, who may need to be more technical experts.

I have been using Microsoft Intune for 18 months.

The technical support has been good. We have priority, given that we work with first responders.

Positive

Before I joined as a contractor consultant, the government used VMware. They changed vendors, and the new vendor convinced management that Microsoft Intune was superior to VMware. I disagreed, having done a lot of business with VMware over the years. I believe any VMware issues could be resolved with the proper account management and connections in production and development.

They believed Intune offered superior controls compared to VMware, but a thorough evaluation wasn't conducted. Instead of adhering to federal government regulations that mandate due diligence when switching technologies, they bypassed the process. They directly consulted the individual heading CWMD at the time, whose recommendation led to their employment and subsequent contract. Their justification for the switch to Microsoft Intune was based on their assertion that it would enable them to perform better. Typically, an in-depth evaluation is conducted before any transition, highlighting the differences to the federal government and justifying the necessity of the change. Cost-benefit analysis might be a factor, but not always the deciding one. Improved engineering, deployment models, and infrastructure management could all contribute to the rationale behind such a decision.

I would rate Microsoft Intune nine out of ten.

The user experience is a learning process, and it's improving. We primarily deal with shift workers who share devices, making identity management difficult and necessitating tighter security. For first responders, feedback and chemical and biological device management for alerts aren't the top priority. They focus on murders, robberies, thefts, fires, etc. Getting them to update their devices is challenging. We try to set it up so they only need to reconnect their devices every 90 days, but depending on the vulnerability, it might have to be done sooner.

Intune is a necessary tool, and we're currently undergoing a transformation with one vendor leaving and another coming in. This involves going through documentation, projects, upgrade requirements, and processes. MDM is only necessary due to the number of tools we have, including Sonim rugged mobile devices and Panasonic rugged desktops used in police cars, fire trucks, and other mobile settings. Dealing with Sonim is challenging because our contract is with the carriers, AT&T, Verizon, etc., not the federal government. Attestations and an executive order 14.28 about managing technology on these devices exist. Sonim is developed and manufactured in China, raising concerns about mobile technologies and managing them through third-party suppliers from non-friendly countries. All these factors contribute to the challenges in MDM.

For the most part, we use it to manage mobile devices. Most of the time, they are Windows devices. We manage them by deploying policies so that we can control the antivirus on them and enable BitLocker to encrypt internal drives. We can also control and maybe lock down some Windows settings to ensure that people are locked down and they can only access certain applications.

By implementing Intune, the biggest problem that we wanted to solve was the protection of company data. We wanted to ensure that if a phone or a laptop gets stolen, the company data does not fall into the wrong hands. Secondly, we wanted protection against any rogue employees who might resign or send company data to any of the competitors. So, for the most part, it was device security and governance. They ensure the protection of company data. That is the biggest problem that gets solved with Intune.

Mobile application management has been the best for mobile devices. It is the most efficient and most sought-after feature compared to full mobile device management. When it comes to personal devices, most people feel that the features and the policies are too invasive, and you are interfering with personal data. This is why mobile application management has been the best feature for cell phones. This is the feature that has been deployed the most.

Intune has supported us in terms of efficiency. It makes work easier and reduces internal IT admins' workload. Instead of an admin having to manually install an application on a device, the auto-deployment feature for the application has tremendously reduced the time that an IT admin spends on end-user devices.

Intune along with Defender 365 brings all endpoint and security management tools in one place. It is not only Intune on its own. You do have the Defender 365 component as well. However, for device management, Intune does bring it all together, and you can do at least 80% to 90% of your management from Intune.

It affects our IT and security operations positively. It allows for increased security and most definitely assists with efficiency and time management. It has saved about 30% of the time overall.

Intune is very easy. As long as you have the knowledge, it is very easy to navigate, and they are always improving. It just gets easier and easier as the months and years go by.

With Intune, we have better security, improved device management, and ease of policy management. We spend less time trying to configure devices. There is better time management, ease of access, ease of deployment, ease of patch management, etc.

I use Intune's Endpoint Privilege Management feature. It works quite well, and I am quite satisfied with it.

Intune affects the users positively. It allows the end users to request access when needed. It also reduces the time spent by IT administrators. They do not have to contact users to initiate remote support calls whenever something has to be installed. It definitely increases security and enables less reliance on internal IT support.

It saves costs. There is probably 20% to 50% cost savings. It all depends on the size of the client or business, but there are definitely cost savings.

Intune has most definitely helped to consolidate vendors. This consolidation of vendors has affected our security posture most positively. There are some security vendors out there that are still slightly better with certain features that Intune does not have yet, but in terms of consolidation, it reduced costs, which is definitely a positive.

Intune integrates pretty well with other security solutions in the IT environments that we have. I would rate it a ten out of ten for that.

The security features are most definitely valuable. If I have to give an example, the lockdown features that prevent employees from configuring anything or downloading company data are valuable. We get high-quality device protection, malware protection, and information protection at the same time.

For autopilot, there should be more granularity on the settings that they offer at this stage.

The licensing model that they have for Intune add-on products should also be better. For enterprise app management, as well as endpoint privilege management, currently, there is an add-on license that the customers have to pay for. Microsoft needs to improve its costing model for that so customers would be more interested in utilizing those features. They should not have to pay additional costs for that.

In terms of securing hybrid configurations, they are not 100% there yet. There is definitely room for improvement. Overall, I am about 80% satisfied when it comes to that.

I have been using Intune for at least six years now.

It is pretty stable. I would rate it an eight out of ten.

I would rate it an eight out of ten for scalability.

Our clients are small, medium, and enterprise businesses.

I would rate them a five out of ten. They used to be great, especially when you purchased premium support. However, over the last year or two, their support has definitely deteriorated, but that definitely does not affect my recommendation to use Microsoft products. I would definitely still utilize them because the support is not always poor. There are times when you do get excellent support.

Neutral

I do have experience with other vendors. It depends on which product we are referring to, but in terms of ease of use, I would definitely put Microsoft high up on the list. In terms of consolidated management, you can do everything in one place, whereas in other products, you might need three or four different products to accomplish the same thing.

Its deployment model depends on the client. We have all kinds of deployment models.

Its deployment is average in terms of complexity. It is highly client-dependent. If it is a new client, the deployment is very easy. If it is an existing client, it can be moderate to very complex.

The deployment duration is also client-dependent. It can take a couple of days or a couple of weeks.

It requires maintenance. It is not maintenance in the sense that you must do something to improve it. As new features come out, they change the policies. You must deploy the new set of policies as Microsoft recommends it, but it is not high maintenance. It requires occasional maintenance.

It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad.

I would definitely recommend Intune because of the improvement in efficiency and security posture and ease of management.

I would rate Intune an eight out of ten.

I am using Microsoft Intune for a trading company, Where I need to establish a secure administrative role for this product. We utilize Intune to manage Android, iOS, and Windows devices. We use it primarily to secure devices, deploy applications, and enforce security policies. Additionally, when employees leave the company, we can remotely wipe devices or applications, especially if personal devices are used for business purposes.

Microsoft Intune consolidates our endpoint and security management tools into one dashboard.

The user experience is generally positive. While specific changes can sometimes introduce minor issues, these are often related to device operating systems, particularly variations in Android labeling. Consequently, a small percentage of users have reported inconsistencies across different devices. Overall, however, the platform is effective, with 90 percent of users finding Intune a good user experience.

Our team manages most of the security measures we implement, specifically those related to conditional access. This involves deploying various conditional access policies, which I believe is a positive development. Intune has significantly enhanced its capabilities, allowing us to restrict and secure access to corporate data more effectively.

Enterprise application management is a valuable tool for managing non-corporate devices, commonly called Bring Your Own Device. By implementing this feature, companies can protect sensitive data from potential breaches. Intune offers a promising starting point for organizations seeking to adopt this strategy, as it enables control over infrastructure data.

In my experience with management products, Microsoft Intune is a reliable tool for most of our needs, providing a strong foundation for company-wide management. While initial configuration is required, Intune consistently delivers a positive experience for managing applications and devices once established.

Intune is excellent for managing applications from the outset. It allows for robust corporate data protection by implementing Mobile Application Management policies and conditional access, ensuring all data is secure quickly. This strong security foundation enables organizations to leverage Intune's additional benefits fully.

The ease of applying security policies to applications we deploy is the most valuable feature of Microsoft Intune.

Sometimes, the process is unsuccessful when we attempt to reset a device and wipe the data using Intune. This inconsistency requires improvement.

I have been using Microsoft Intune for almost seven years.

Support has been helpful in resolving some issues, but response times are inconsistent. Initial troubleshooting can be lengthy, especially for complex problems. While they sometimes guide us effectively, resolution speed varies widely depending on the issue's complexity. Support performance is inconsistent, with some instances of rapid assistance and others marked by excessive delays.

Positive

The initial deployment was complex because there were many steps, and I failed to get the full results. It took a week to complete, and one person was enough for the deployment.

Microsoft Intune is reasonably priced for large organizations that already have Microsoft Enterprise licenses, but it is less affordable for smaller businesses.

I would rate Microsoft Intune seven out of ten.

Because of all the training and information, it took me a couple of years to see the benefits of Microsoft Intune.

Managing deployed applications requires maintenance, but Intune, being cloud-based, does not necessitate such upkeep.

Public Cloud

I use Microsoft Intune to configure policies and manage devices.

We implemented Intune to manage devices for specific users and departments, including device ownership and access control.

I would rate the Intune user experience eight out of ten. About two years ago, I was a team leader with an apprentice. Before the apprentice arrived, we hired another employee who, on his first day, asked what Intune was. I was surprised he didn't know but was comfortable with it within a few days. In the last few years, Intune has been user-friendly.

Intune Suite provides robust security at the operating system level.

The enterprise application management feature is functioning well in its current state.

By leveraging cloud infrastructure instead of private systems, Intune has offered increased remote security and greater ease of access. While I still appreciate SCCM's capabilities, I am satisfied with Intune's performance.

I would rate Intune's ability to secure hybrid work and data on company devices as nine out of ten.

Due to the infrastructure being used, Intune has helped save a minimum of 30 percent of our cost.

It is important that Intune is integrated with Microsoft 365 and Microsoft Security for cloud and co-managed devices because integrating user accounts is easy.

Intune consolidates endpoint and security management tools into a single platform, but its exclusive focus on Microsoft devices necessitates supplementary solutions for Android and iOS. While Intune simplifies numerous tasks, it doesn't provide a comprehensive, all-in-one solution, requiring access to platforms like Azure or AD for specific functions. Although valuable, Intune's primary challenge in a corporate environment is the complexity arising from overlapping rights and processes across departments due to its extensive management capabilities. As a global admin, I would implement changes to address these complexities and streamline the management process.

Intune's role structure is overly complex, with too many layers creating unnecessary access hierarchies. While users can mitigate this by limiting active roles, I suggest streamlining the menu structure to improve usability. For instance, combining device lists for Autopilot and Intune would be beneficial, as these functions are closely related but currently separated. Redefining categories and consolidating menu paths would enhance navigation and make finding features easier. Essentially, I propose simplifying Intune's interface by better organizing its components.

I would like to see more tooltips, such as those brief descriptions that appear when you hover your mouse over something. For example, when you move your mouse over the "delete" button, a small box could pop up explaining that the object will be deleted but can be restored. This is especially important for grayed-out options. Users should be informed why they cannot perform certain actions, such as requiring a different role, object unavailability, or access through a different part of the system. Tooltips would significantly reduce the time I spend explaining these limitations to others.

Intune Suite's remote command functions could be improved for security. Internet connectivity is required for remote resets, and other actions are limited. I propose a potential solution involving automatic device lock after a specific period without check-in, allowing access only upon reconnecting to the internet. This would enable remote management functions without a constant internet connection. Additionally, the current unreliability of remote command execution, often requiring multiple attempts or restarts, is frustrating and needs addressing.

While the ability to deploy applications at startup is reliable, the policy-based application deployment method has not reached the same level of consistency. This inconsistency between the two methods is a key area for improvement, as reliable startup deployment is a benchmark for the desired level of reliability in policy-based installations.

Though reluctantly, we are utilizing Advanced Endpoint Analytics as application installs and compliance policy issues plague it. Comm client policy errors frequently skew statistics, providing an inaccurate representation of our day-to-day operations. These misleading metrics are largely due to other Intune component problems. While we can access analytics, we often manipulate data to exclude irrelevant demographics and metrics, such as application install failures, to produce more accurate reports. Similarly, device compliance statistics are unreliable indicators of fleet performance. While Advanced Endpoint Analytics offers potential utility, it primarily highlights underlying issues requiring resolution rather than providing actionable insights.

We can rectify endpoint anomalies. However, we overlook many others unless issues are exceptionally critical and high-priority. While Intune Analytics is a system component we utilize, its performance metrics are underwhelming. Conversely, our other ITSM infrastructure metrics are quite positive. Intune Analytics requires significant troubleshooting.

Intune is not as streamlined as SCCM but offers greater accessibility. While Intune is more assured, SCCM ultimately proved more efficient in terms of time spent.

I have been using Microsoft Intune for six years.

I would rate the stability of Microsoft Intune nine out of ten.

I would rate the scalability of Microsoft Intune nine out of ten.

The technical support is good.

Positive

I would rate Microsoft Intune seven out of ten.

We are working to expand Copilot's utility beyond its current primary use case of text-based summarization, which offers limited business value. While it aids productivity in meeting contexts, it does not significantly contribute to tasks that generate value. Consequently, we are investing resources in improving Copilot's capabilities without seeing commensurate returns.

Intune is an accessible system and one of the industry standards, so there's not a lot that you'll be left wanting.

Public Cloud

Microsoft Azure

We opted for Microsoft Intune for endpoint management within our Microsoft solution bundle.

Intune unifies our endpoint and security management tools.

Managing our devices in a single solution helps our IT security operations.

The user experience is good, especially for SIS Administration.

Intune provides 90 percent visibility and IT control across device platforms.

Intune helps us secure our hybrid work.

Our information security team has been quite satisfied with our organization's security posture since deploying Intune.

Microsoft's E3 and S3 subscriptions keep us within their ecosystem and enhance our IT productivity, eliminating the need for third-party solutions.

With the implementation of Intune the risk of security breaches has been decreased.

Intune's unified platform has saved our organization money by eliminating redundant costs, like extra licenses and the need for multiple solutions for the same tasks.

Intune helped us consolidate vendors. This consolidation has improved our security posture.

It is important for us that Intune integrates with Microsoft 365 and Microsoft Security for both cloud and commonly managed devices.

Intune's unified endpoint management platform is invaluable.

Microsoft Intune is not user-friendly to manage and has room for improvement.

The detection and prevention of end-user data leaks from mobile devices can be improved.

I have been using Microsoft Intune for nine months. 

The first level of remote support is inadequate. While the E5 license grants access to advanced support, I've encountered instances where the technical support team deflects responsibility. For example, a recent issue with Microsoft not syncing properly with the cloud was attributed to Windows and redirected to another team. Due to Microsoft's overall responsibility for their products, I believe since it all falls under the umbrella of Microsoft, they should deal with it.

Positive

Once we create our tenants, the migration and synchronization of the users to the cloud services is straightforward.

We deployed the solution in phases and it took around three months to complete. Three people from our end were involved in the deployment.

Our Microsoft partner helped with the deployment.

We evaluated IBM, Ivanti, and Workspace ONE but our management decided to move away from third-party platforms to simplify and save costs.

I would rate Microsoft Intune a nine out of ten. Intune is missing a single-pane-of-glass, requiring us to jump through multiple portals to manage all our devices.

We have 3,000 users.

Microsoft Intune is a top-notch solution and I recommend it.

Hybrid Cloud

Microsoft Azure

I use Microsoft Intune on corporate devices as well as bring your own devices. It is always within an enterprise environment. I deal with industries such as manufacturing and health.

Microsoft Intune provides a more secure way by offering MFA policy, conditional access policies, and R-back policies. I can set up all my GPO policies, and Microsoft is moving these features to Microsoft Intune.

I could not discuss all the areas that need improvement due to time constraints. However, there are definitely challenges that could be addressed.

I have been using Microsoft Intune for around five to six years.

I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate.

Neutral

I previously used Blackberry until it was discontinued, which led me to switch to Microsoft Intune.

The setup is not difficult. The deployment time depends on the project specifics.

I rate the return on investment for Microsoft Intune as seven out of ten.

The pricing and licensing depend on my company's budget. If the company can afford it, it is manageable.

Overall, I would rate Microsoft Intune as eight out of ten.

Other