Microsoft Intune Reviews

We use Microsoft Intune to manage all devices, including Windows devices, Android, and iOS. We have fully managed Android devices or dedicated Android devices, and RealWear glasses. 

Everything that we used to do with Microsoft System Center as an on-premise solution, we migrated to a cloud solution with Microsoft Intune. We are using Autopilot for device management, and for iOS, we use the ABM to include our devices in Microsoft Intune. We are using Microsoft Intune as our standard solution for managing devices.

We utilize Microsoft Copilot in Microsoft Intune and use autopilot to provide user flexibility in device provisioning without requiring IT team involvement. Users can install needed applications from the Company Portal independently. Our machine distributors perform pre-provisioning at the factory, which expedites the process for users.

Microsoft Intune effectively secures hybrid work environments. For data protection, we implement BitLocker.

Microsoft Intune has impacted IT productivity in our organization. The physical team has mixed feelings because they traditionally handled device provisioning, and now fewer people are needed for this task. However, enabling users to perform tasks independently without IT team intervention has improved overall productivity.

Microsoft Intune saves us time, though I cannot provide exact metrics since I don't track this specifically. It is more efficient to have one solution rather than having security parts spread across three, four, or five solutions. 

The user experience with Microsoft Intune is excellent because we can manage users and maintain security and policies anywhere they are. If users have a problem, they can factory reset and start the provisioning again without needing to return to the office. This provides flexibility and improves the experience for users.

The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options. We also encounter some information inaccuracies that require verification using PowerShell scripts and other tools. We maintain close communication with Microsoft through our support contract and consistently provide feedback to improve the solution.

I have used Microsoft Intune since the beginning of the pandemic in 2020. It has been five years.

We would rate Microsoft's support an eight out of ten.

While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation.

We migrated some devices from Soti MobiControl to Microsoft Intune. My manager has requested a comparison between these two tools. We currently use Microsoft Intune and plan to discontinue Soti Mobicontrol use, but we are conducting a final comparative analysis before making this transition.

Overall, I would rate Microsoft Intune as eight out of ten. While I greatly appreciate the solution, some information inconsistencies and issues still need to be addressed by Microsoft.

On-premises

My main use cases for Microsoft Intune are to manage devices, remotely wipe lost devices, and enforce device security.

Microsoft Intune has definitely reduced management burdens. It has helped us significantly. 

Microsoft Intune has changed my customers' abilities regarding app discovery, deployment, and automatic updating. They use it extensively.

The feature of remotely wiping devices in Microsoft Intune is what I prefer the most. When employees come and go, we can remotely wipe devices. This is what we primarily use it for.

In terms of the admin experience, it is straightforward, but the Windows enrollment experience could be improved. Sometimes, for enrollment, we have to reset devices and re-enroll them. Just configuring Windows, Azure, or Active Directory doesn't enroll the devices. We need easy enrollment for Windows.

Microsoft Intune can be improved by integrating Lighthouse and making it easier for partners to manage customer devices. They have remote help in Microsoft Intune, but they charge a license for it. For partners who manage thousands of devices, they should not charge, as it could be integrated with Lighthouse to provide remote support and better help customers.

It is at times slow. It takes time in the backend whenever we push out enterprise apps or reset devices.

I have been using Microsoft Intune for approximately five years.

Microsoft Intune meets my needs for scaling and is scalable.

It's good. We pay for premium support, so we receive good support.

Positive

We also experimented with Google's solution before choosing Microsoft Intune. The main difference was that Google only supports Chromebook and doesn't handle Windows, so we use Microsoft Intune for Windows.

The return on investment when using Microsoft Intune is good. It has been helpful for us and our customers. 

It's bundled with Business Premium and an E3 license, which is beneficial. If you have to pay extra, it's pricey, but with the bundled package, it's acceptable. They recently increased the Business Premium pricing, which we don't appreciate. The price increase and yearly commitment are causing some problems for us.

We considered TeamViewer. We went for Intune because it is included with our Business Premium licensing, so we don't have to pay extra for it.

I would rate Microsoft Intune an eight out of ten. To make Microsoft Intune a perfect ten, they could provide remote help for partners with Lighthouse, make it easier to enroll all devices, and make it faster.

Public Cloud

Microsoft Azure

We separate users on mobile phones from users on other spaces. 

I really appreciate the features in Microsoft Intune, including the Intune Suite Cloud PKI. 

The main benefits that Microsoft Intune provides for me include data safety.

My main pain point for Microsoft Intune is the contact part. Not all Android or iOS applications have access to integration, for example, contacts. 

Another area I would want to improve in Microsoft Intune is the pricing. 

I have been working with Microsoft Intune for four to five months as a new user.

I would rate the stability of Microsoft Intune as fairly stable.

I have no issues with the scalability and ability to expand Microsoft Intune.

I have never contacted technical support from Microsoft.

Positive

We solely work within the Microsoft environment. 

The setup of Intune is easy; however, getting used to it is not.

We purchased the solution directly from Microsoft. I find the price for Microsoft Intune too high, which represents an area for improvement in Microsoft's pricing model.

We did not compare the solution to any other vendor.

We are using SharePoint as object storage, and for file storage, we are using Azure for verification and authentication services. I would not be able to tell you more about what we are using on the back side, however, Microsoft Intune is being used.

I personally am not working with the integration of Copilot with Microsoft Intune.

I can recommend Microsoft Intune for everyone, whether they are small, mid-size, or enterprise-level companies.

On a scale of one to ten, I would rate Microsoft Intune an eight.

Intune is suitable for everyone. It's good for companies of all sizes. I'd recommend Intune to other users.

Public Cloud

Microsoft Azure

Currently, we use Intune for endpoint security and deployments. We're migrating from SCCM to Intune cloud-first technology. We use it to deploy applications, CSPs, and conditional access.

Previously, we used on-prem SCCM to deploy applications we built manually. After migrating to Intune, we automated and streamlined the process of deploying applications with Autopilot. I can do more with my day. I can manage more applications and ensure that they're updated without monitoring and manually starting that process all over again.

My director used to say that we need to have cattle, not pets. You need to care for and manage pets, but you only need to feed cattle and put them out to pasture. Once you deploy it, you just let them out to pasture, and they update themselves. It's streamlined and so easy.

I've been exploring the Intune Suite, which includes Security Copilot and enterprise application management. EAM is a godsend. I can manage my third-party applications without having to worry about it. I

I set up a proof of concept for the advanced analytics. It was very streamlined. I like the information I got from it. For example, when we were troubleshooting an application, it told me possible scenarios and commonalities between group one and group two and what could be the issue. It is great in that aspect, but we decided ultimately we didn't want to go with it.

We're still learning how Copilot fits into our environment and setting up a POC for Security Copilot. We're trialing Copilot for a subset of users to get a baseline of how we're gonna be using it. I use it to manage my day, meetings, teams, and chats. It keeps me organized.

There are challenges with Intune, specifically in reporting. Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive. You can connect to Azure, monitoring, and the workbooks, but it's not streamlined. 

The user experience is still a little difficult. In the first version of Intune, everything is all over the place. It wasn't organized, and things weren't categorized. They changed the name in six months, and we had to relearn everything. 

I have used Microsoft solutions for about 15 years.

I am very impressed with the stability of Microsoft Intune. There hasn't been an instance where things just weren't working. While there may be service alerts or outages, it doesn't significantly impact our operations.

I rate Microsoft support five out of 10. Customer service is inconsistent. Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.

Neutral

We looked at Tanium and Recast for servers and management but ultimately chose to stay with Intune.

The initial setup was made easier with online resources. After setting up some basic components and connections, everything was interconnected seamlessly.

We used a consultant for further development after it was configured. CDW was used to help refine the setup.

There is a return on investment, particularly with the Enterprise Application Management and the efficient deployment features of Intune. It has given me more time in my workday.

Experience with pricing and licensing was challenging. Understanding Microsoft's licensing costs can require certification, making it difficult to know exactly what is needed versus what is available.

I would rate Intune seven out of 10. As much as I sing Intune's praises, I would like more improvements, especially in the reporting. We need to standardize how we use the solution. For example, just in October, we had the update rings completely fleshed out. Then, I went on vacation, and when I came back in October, it had completely changed with new names and new scenes. There are lots of strategic hoops to jump through, but it's a solid solution.

Hybrid Cloud

From my previous experience and my current experience, I deploy Microsoft Intune for all the devices in the company. In my current company, Copilot is being used by all the users to do their work. I can also use automation tasks for Microsoft Intune. I combine the use of Microsoft Intune with Microsoft Purview, Sentinel, and Defender to maximize cybersecurity protection.

For the PKI, most of the products are now using the cloud. My daily task is managing and monitoring things on the Microsoft web page. We have not fully stopped using Sophos because some other office licenses will expire at the end of this year.

The most valuable features for Microsoft Intune are direct control over devices. I can set the policy for USB and data transferring for all company devices. This makes device management easier. It is user-friendly because most companies use Microsoft products, making the interface and features quite good, although the price is higher than other products.

It is much easier to deploy software updates and Windows updates globally because of the cloud base. Thus, I can manage from anywhere, making it quite convenient for me.

The areas that Microsoft Intune can upgrade include BYOD devices. I am currently facing issues with BYOD devices, receiving many alerts about software updates and corrupt files, although I have already whitelisted them. Microsoft Intune should update or upgrade their interface or system to reduce false positive alarms.

I have been working with Microsoft Intune for three to four years.

Initially, almost every day I would chat with technical support for the initial deployment to find solutions for problems, such as false positive alarms.

I give Microsoft Intune a seventy percent rating for scalability because it is much easier for me to manage the 500 or more devices in the company, deploying updates for software and Windows.

Almost every day during the initial deployment, I would chat with technical support for solutions.

They did not give me a suitable solution to solve the false positive alarms.

Negative

I used Sophos previously. We are still using both Sophos and Microsoft Intune since some other office licenses will expire at the end of this year. There are pros and cons between Sophos and Microsoft Intune, but my company chose Microsoft Intune because many users are familiar with Microsoft products.

The initial setup for Microsoft Intune is not so complicated, but the hardest part is creating and assigning policies and rules. We kept receiving false positive alarms during the deployment, requiring adjustments to create new rules for Microsoft Intune.

Both an internal team and vendor are involved because my company has offices in several other countries such as Cyprus, Jordan, and Dubai.

We considered using Microsoft Azure but chose AWS instead because of the price difference.

I already mentioned using Microsoft Purview, Entra ID, Sentinel, and Defender for maximizing cybersecurity with Microsoft Intune. My overall review rating for Microsoft Intune is seven out of ten.

Hybrid Cloud

Amazon Web Services (AWS)

My current organization uses device management, deployment of packages, and releasing updates to Windows, Linux, and Mac machines.

Microsoft Intune is being used in my organization.

Microsoft Intune helps when we are preparing devices, as it automatically registers them with Microsoft Intune and self-installs the Intune packages, allowing us to manage that device entirely through Microsoft Intune later.

For Windows, it is easy to deploy Microsoft Intune, but for Mac, it is somewhat difficult, and it is impossible for Linux.

I appreciate how Microsoft Intune deploys Windows-related policies, application deployment, and the application rules that we can create for Windows, which I have automated extensively. I am very satisfied that when any user comes into our organization and we provide the user ID and password, the setup will auto-complete with basic applications and security installed automatically, making the device ready within approximately ten to fifteen minutes. This reduces my manual workload to configure that device significantly.

Microsoft Intune saves me around eighty percent of the manual configuration time for devices.

There is room for improvement in Microsoft Intune regarding Linux and Mac compatibility because some limitations exist. For instance, if I want to install any third-party application on Mac, the process is very complex, requiring multiple deployments and creating an application deployment policy before the Mac rules deployment. It would be easier if, like Windows, it automatically rolled over to the devices without much intervention. Linux presents a major concern as our organization grows and our technical team considers moving to Linux systems for better stability for developers. We are thinking about how we can manage or mitigate the risk for our organization.

The main area of improvement in Microsoft Intune is compatibility. If everything works well, then pricing can be a negotiable point later on, especially if there are multiple users in a large organization. Features that help reduce manual tasks would be particularly helpful.

I have been using Microsoft Intune in my current organization for one and a half years.

I would rate Microsoft Intune's stability around eight out of ten because there are some glitches we face, and we have escalated them to the internal team, who are working on them.

I rate Microsoft Intune's scalability around ten. I have not faced any scalability issues thus far.

I have not connected to the support portal for Microsoft Intune-related issues until now, so I cannot provide a rating for that. I have done everything my own way, so I cannot comment on the support process. The support for Microsoft Office products has been very good, and I hope it remains the same for Microsoft Intune.

I have tried Jamf and forty-two Gears among other platforms. Due to limitations in Microsoft Intune, I cannot do a direct comparison because other platforms provide better services for Mac, Windows, and Linux while pricing is very high compared to Microsoft Intune. If Microsoft Intune provides basic features that can manage endpoints across all operating systems, that would be very helpful.

I need to regularly maintain the patching system in Microsoft Intune because there is no automated system to approve packages and deploy them to the machines. However, it is easy because I only need to create a Microsoft Intune Win package file and then upload it to the respective application that I want to deploy or update on all the devices. I upload that application, and it will do so automatically. I have to regularly maintain and monitor every device to ensure all applications are up to date with updated packages deployed to Microsoft Intune.

Microsoft Intune is moderate in pricing. It is not cheaper or expensive but meets the requirements we need.

I do not use the Enterprise Application Management feature in Microsoft Intune yet, but we are planning to implement it.

I am not using the Advanced Endpoint Analytics feature currently, but I am planning to add more features in a couple of months, as we are in discussions with vendors.

I recommend implementing Microsoft Intune, especially if your organization relies on a Windows environment, as it is easy to manage. However, if multiple operating systems are involved, I suggest using another platform offering better support for those environments based on their technicalities and features. I would rate this review an eight out of ten overall.

Public Cloud

Microsoft Azure

We do use Microsoft Intune internally in our company. We handle the distribution software, collect metrics for app usage, and create policies to make the device compliant for Microsoft Intune.

The features that we use very frequently include collecting information about the software installed and determining which software is allowed from our company or not. This is our main feature for now.

We have different departments in our company, and the configuration and distribution of Copilot is another team's responsibility. We use it, but we do not have any part of that process.

We handle the distribution software, collect metrics for app usage, and create policies to make the device compliant for Microsoft Intune.

The features that we use very frequently include collecting information about the software installed and determining which software is allowed from our company or not. This is our main feature for now.

The interface is easy, but it is not user-friendly when evaluating the overall user experience of Microsoft Intune.

The settings are confusing, and it is not always clear where I apply the configuration because we have to open various pages to see where we are applying the settings that we have configured.

We are using Microsoft Intune for about two years.

Microsoft Intune is acceptable and adapts well. I give it an eight regarding scalability.

The technical support of Microsoft Intune rates as an eight when rated from one to ten, where ten would be the best support.

We have addressed other questions and other possible customization, and it is satisfactory because our company also has support from Microsoft directly in our company. This makes it easy for us to ask questions and request features that can be useful in our company.

Positive

Before choosing Microsoft Intune, we did not evaluate other options other than BigFix.

The initial setup and deployment of Microsoft Intune is easy to participate in.

We actually used service technicians from Microsoft to deploy Microsoft Intune. We hired Microsoft technicians to do that.

The technical team from Microsoft are good technicians, and we can see that they are comfortable with the process.

Before choosing Microsoft Intune, we did not evaluate other options other than BigFix.

I am involved in solutions, and we have Microsoft Intune and BigFix in our company.

We are administrators and end users of this solution. However, it is not the priority application because our priority is BigFix.

We are separated into different areas in Microsoft Intune. We have many solutions in Microsoft Intune, but for now, we are only creating policies, managing devices, and installing software because other teams handle other configurations.

We are using Microsoft Copilot in Microsoft Intune. I cannot make any comments about whether Copilot in Microsoft Intune helped protect our environment because Copilot is another department's responsibility.

We had the BigFix platform before Microsoft Intune. We chose Microsoft Intune in the first place because most of our components and services are moving to Microsoft. Microsoft Intune is adding to all the services that we now have from Microsoft.

My overall review rating for Microsoft Intune is eight.

Our use case for Microsoft Intune is managing end-user endpoints, specifically Windows desktops. It is not limited to Windows desktops as it can also manage Mac OS desktops, laptops, and mobile devices for both Android and Apple iOS. 

In terms of needing Microsoft Intune to manage devices, first, there is a requirement that devices must be joined to an Azure domain, either hybrid joined or purely joined. 

From my perspective, purely joined is really the only viable way of setting up an environment. Once devices are joined to Azure, access to Microsoft group policy is no longer available. Because group policy is not accessible in Azure, another way to manage and control devices is necessary. This alternative method uses Microsoft Intune Windows profiles. 

When setting up devices using Microsoft Intune, Windows profiles can be established which perform most of the same functions that Microsoft Group Policy did in a local Windows Active Directory environment. Microsoft Intune can manage and control machines and install software. It allows for Windows provisioning on machines and enables autopilot deployment with pre-packaged installations. When a user receives the machine, sets it up, and turns it on, it connects to the domain and begins installing software, becoming ready within approximately half an hour, which represents a significant time savings for IT departments.

Companies using Microsoft Intune are much better at managing their endpoints with far more visibility. The endpoint inventory is far more accurate and up to date. The Windows versioning for the endpoints is much better, and Windows stays current. Companies not using Microsoft Intune still rely on manual or prior methods of updating and inventorying, which are subject to gaps and inaccurate information.

The Microsoft Intune management console provides visibility into the current status of machines and deployed software. It can automatically update components within its capability, primarily Microsoft products. Third-party software updates, such as VLC media player, are not within Microsoft Intune's update capabilities. Some companies, such as Adobe, have packaged their software to be updatable in Microsoft Intune, though this is more the exception than the rule. Installing software in Microsoft Intune can be challenging if it is not already prepackaged.

The stability and reliability of Microsoft Intune is good. Microsoft takes everything in, and if users stay with Microsoft, everything works together effectively.

Microsoft support for Microsoft Intune is good. In my own use of Microsoft Intune, I did not spend significant time with support because the Microsoft documentation was adequate for our needs.

In a prior environment, when setting up Microsoft Intune, we utilized a third party for assistance. They contacted Microsoft on several occasions, and their needs were answered sufficiently.

We have a couple of companies using other options besides Microsoft Intune. One company is using Avanti Neurons.

I rate the documentation for Microsoft Intune very highly, approximately nine or ten out of ten. One of our companies is beginning to provision and establish a Cloud PK to replace their legacy on-prem ADCS server. 

I used Microsoft Intune extensively in setting up, running, and managing it for several years. In my current role, I don't have hands-on management responsibility for Microsoft Intune as much as responsibility for ensuring it secures the environment from a cybersecurity perspective. 

From an IT infrastructure team perspective, the experience with Microsoft Intune is good, although somewhat complex to navigate initially. From an end-user perspective, the experience is good as long as the infrastructure team has done their due diligence in setting it up to remove any obstacles from the user's setup of their own machine. 

I rate Microsoft Intune a ten out of ten.