Microsoft Intune Reviews

I work for a company that deploys all of its iOS and Android devices on Intune. It can manage company and personal mobile devices. We have 150,000 users.

It helps us secure hybrid work. Some users work on company devices at the company, and some use personal devices. We have set app configuration and protection policies in Intune.

When customers travel, they carry their tablets or cell phones, so they need to access corporate resources, such as emails, chats, and files. Instead of carrying their laptops, they can easily access corporate services from their tablets or mobile phones. 

Intune increases productivity by 80 to 85 percent. Since adding Intune, our budget has increased. We are trying a few new things, and corporate is doing data testing. We've also had to purchase more licenses. The budget has increased, but it's worth it. 

We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand. 

Microsoft brings all my endpoint and security tools into one place. Intune and endpoint manager are there. We can control our devices at the maximum level. I'm fully satisfied with Intune. 

With the application management feature, we can manage Google Play and publish applications from there. Per user requirements, we can deploy applications to Intune and to the user machines.

We had an APNS certificate set to expire last week. We tried to renew it two days before it expired. We logged in to the APNS portal but could not find that certificate.

We didn't know where it went. All the iOS devices stopped working. We contacted the Apple and Microsoft teams, and each blamed the other. This is something that Microsoft should take care of. Last week, we had so many escalations from high-profile users who couldn't access corporate data on their devices.

I have used Intune for more than two years.

I rate Intune 10 out of 10 for stability. We've had no issues.

I rate Intune 10 out of 10 for scalability.

I rate Microsoft support seven out of 10. When Microsoft support engineers can't resolve an issue, they refer it to the technical department, which will come back in a month. Then, you have to explain the entire issue from the start. 

Neutral

Before Intune, we used IBM MaaS360. Intune is more flexible. With the IBM product, we had to contact their product team to make any changes. Intune is more customizable. 

The deployment is a little complex. We previously had an on-premises data center, but we have migrated everything to the cloud in the past six months. Implementing Intune took months. We have two data centers: Bangalore and Kolkata. Migrating a lot of data was a lot of work. After deployment, it requires no maintenance.

Intune isn't cheap, but it's fairly priced.

I tried the AWS but the user interface is not as good as Intune's.

I rate Microsoft Intune eight out of 10. 

Public Cloud

I am working with a bank to configure backups for auto-billing devices. We have Samsung tablets used in branches with only customer accounts, where customers open accounts using these dedicated devices. We create custom policies for these devices using Microsoft Intune across multiple domains. Some devices are auto-pilot, some are dedicated tablets, and others are hybrid Azure AD joined devices managed by Configuration Manager. We are using Microsoft Intune in three domains to manage those devices.

Microsoft Intune consolidates our endpoint and security management tools into a single platform. We employ specific policies for autopilot devices tailored for global and US requirements, focusing on banking and government security. To address these concerns, we've implemented policies within the bank that restrict USB and Bluetooth access through the attack surface detection feature. This restricted app concept has been applied to autopilot laptops to enhance their security posture by blocking USB devices and preventing unauthorized research build-up.

User experience is generally good when using open internet devices like 3G, 4G, or 5G, as banks often use restricted internet connections.

Intune offers rapid benefits. Any policy, deployment, or change we implement is reflected within two to three minutes for all users. This is especially valuable for managing laptops. We can quickly implement a cleanup policy if user laptops are compromised or accessed without authorization. In the worst-case scenario of a computer being stolen, we can swiftly deploy a policy to secure the device's data within a minute.

It offers rapid policy, deployment, and change implementation, with effects visible to users within minutes. Devices managed by SCCM can also benefit from Intune workloads and policies, providing a unified management approach. Intune and SCCM work together to address security concerns for hybrid Azure AD joined devices. Attack surface reduction policies can be implemented through either platform to protect devices from threats. Intune manages SCCM-enrolled and Intune-managed devices, offering comprehensive security and management capabilities.

Intune has enhanced the productivity of our IT department. We can now establish Active Directory-related policies for public auto-enrollment devices in remote areas like Karachi and Islamabad. Not confined to specific cities, these devices can be managed through autopilot with AD-related policies created on Microsoft Intune. However, these devices are not always on-demand, so we track them using autopilot policies and create eighty policy replicas for each device. This approach is highly effective for managing our large-scale operations, as users often face challenges like requiring USB access while working remotely. We specifically tailor policies for our hundred audit users, who move frequently between locations.

Our bank's most valuable Intune features are centered around the dedicated device concept. We've implemented policies for tabs used by branch employees during account openings and deployed custom policies and applications on these devices using our Rapid Account Opening application. This dedicated device approach and tailored Intune features have yielded excellent results.

Microsoft Intune needs to improve its security policies. I want more secure, reliable, and efficient security policies.

I have been using Microsoft Intune for five years.

We have Microsoft Premium, which entitles us to Microsoft engineer support specifically for Intune. They respond very quickly. When we open a case on Microsoft and select a severity level, we always choose 'A' because we have a production environment. The engineers connect with us within 15 minutes and are highly capable.

We have upgraded support with Microsoft engineers and direct connections with some of them. When we encounter issues related to Microsoft Intune, we directly contact these highly skilled engineers for immediate assistance. They collaborate with us to resolve problems and always require ticket creation to meet our KPIs. We open and close these tickets accordingly. While we manage a significant volume of tickets, our direct relationship with Microsoft engineers ensures efficient issue resolution and support.

Positive

In my previous role, I used IBM MaaS360. Microsoft Intune surpasses MaaS360 with its broader feature set, increased flexibility, and seamless integration with other Microsoft products like Entra for XDR and QRadar. Additionally, Intune offers a more user-friendly experience.

The deployment time for Intune depends on the number of users. For example, an organization with 15 users can take 15 days to deploy. Organizations also using Active Directory and Office 365 Premium require additional deployments so that the total deployment time can reach 25 days.

Intune deployment is straightforward and has a stable internet connection. Given our appropriate EMS E3 and F3 licenses, we anticipate no significant challenges as long as our internet connection remains reliable.

I would rate Microsoft Intune nine out of ten.

After the deployment, Intune requires no maintenance. As long as the internet connection is stable, Intune can ensure all policies work as intended.

Microsoft Intune is the future. Using Intune, we can access other Microsoft tools like XDR through one portal. Pre-COVID users working remotely had to manage laptops not connected by a domain, and now all the devices and policies are managed through Intune.

My use case for Microsoft Intune is to deploy applications and enroll devices, pushing the apps to the devices.

Microsoft Intune brings all of our endpoint and security management tools into one place.

The integration of Microsoft Intune with Microsoft 365 and Microsoft security for cloud and co-managed devices is flawless.

Microsoft Intune works smoothly for discovery, deployment, and automatic updates.

Microsoft Intune helps simplify our IT and security operations as it takes less time, and it's easier to use than SCCM.

Microsoft Intune is flawless for securing hybrid work and protecting data on company and BYO devices.

We are using Microsoft Intune's endpoint privilege management feature. For enforcing least privilege access with Microsoft Intune, we use Entra ID. It restricts unauthorized access, requiring roles to be activated to proceed with necessary tasks, enhancing security.

Microsoft Intune has positively affected my IT productivity, as the decisions made at the enterprise level show it to be a more efficient way than SCCM.

In Microsoft Intune, everything is great. The interface is user-friendly, and the reporting tool works in real-time. Uploading the content is fine as well.

There is room for improvement in server patch management and allowing direct uploads of EXE applications instead of needing to convert them to Intune format, which would save time.

I have been using Microsoft Intune for more than one and a half years.

We have not experienced any issues. I would rate the stability of Microsoft Intune a nine out of ten. 

We have approximately 90,000 devices in our organization. We have multiple locations across various regions of the world. In our IT team, there are about ten people working with Intune, with plans to add more.

I would rate the technical support for Microsoft Intune an eight out of ten.

Positive

Previously, we were using MECM. The reason for the switch to Microsoft Intune is that the organization I work for has migrated to Intune. Microsoft Intune is far more efficient and faster than MECM. The deployment would take a lot of time in MECM; Intune is quite faster.

We are still using SCCM for cloud PKI as it hasn't been migrated.

Deploying Microsoft Intune in the cloud was complex as the previous work needed to be deleted and recreated, which wasted time.

Microsoft Intune saves about 10% to 15% of time. For example, deploying a 2 to 3 GB application at an enterprise level typically takes around one hour to one and a half hours, but with Microsoft Intune deployment, it gets completed in 30 to 40 minutes.

Microsoft Intune saves us around 10% to 15% in resources.

We are using Microsoft Copilot in Intune as an AI tool; it doesn't protect much, but it is handy for our users.

I would recommend Microsoft Intune to other users, especially those using MECM or SCCM, because Microsoft is ending support for older solutions.

Overall, I would rate Microsoft Intune an eight out of ten.

Public Cloud

I am using Microsoft Intune at my site, where my company, we have 450 clients, and we manage their accounts using Microsoft Intune. I have credentials from the company, and I'm managing them using these credentials. Under my supervision, there are one hundred and fifty devices.

Using Microsoft Intune, it has streamlined the process from manual to automated for managing users, applications, and data. This simplification allows us to handle everything from a single interface, eliminating the need for manual, one-by-one handling. This change has been significantly beneficial.

I particularly appreciate the administration and security features, which can be deployed easily. 

They are user-friendly, easy to understand, and convenient for managing user accounts. Deploying company policies for users is very efficient, and we can easily administer tasks, which is a positive aspect of Microsoft Intune. 

It's quite convenient and easy to manage, allowing us to handle multiple users and their applications without putting in much effort. This has improved our user management by enabling us to do so from one point, reducing the need for previous multiple software.

The security aspect could be more effective. We are using other applications to manage network devices and groups, so if Microsoft Intune could improve in this area, especially on a network level, it would be a real advantage.

I have been using Microsoft Intune for two years.

I would rate the stability of Microsoft Intune around seven and a half out of ten. While generally reliable, there are instances like the global incident with Microsoft where some time was required to resolve the issue.

I would rate the scalability as eight out of ten. Microsoft Intune effectively handles scaling as required by our organization.

I would give an eight out of ten for customer service. Microsoft support is generally helpful, although there was a delay during a significant incident affecting many clients.

Positive

We were using six different applications to manage data, policies, and users. Microsoft Intune has consolidated these into one platform, which is more effective, saves time and cost, and requires less storage.

The initial setup was fairly straightforward. It required staff training and a transition period of about 45 days to move from previous applications to Microsoft Intune.

I cannot provide specific details on costs or pricing since I do not directly deal with that aspect, however, the organization is satisfied with the pricing.

I would recommend Microsoft Intune because it's an all-in-one solution that simplifies task management across organizations. 

For overall value, I would rate it eight out of ten.

Public Cloud

Other

Our customers primarily use Microsoft Intune for core management tasks, often in conjunction with System Center Configuration Manager, especially for Apache-related matters. Intune is also crucial for mobile device management, policy deployment, and ensuring robust security, particularly when activating and deploying security features like Defender to endpoints.

Some of our customers implemented Microsoft Intune because of integration issues and old legacy operating systems.

We use Intune in on-premises, cloud, and hybrid environments.

Intune brings all of the endpoint and security management tools into one place. They have also integrated it with non-Microsoft operating systems, which is a huge plus.

Consolidating endpoint and security management tools into a single platform offers significant benefits for our IT and security operations teams. With centralized visibility, they can gain better control over their systems, identify potential vulnerabilities, and take proactive measures to protect customer data. This enhanced oversight empowers them to address security gaps effectively and ensure a more secure environment.

From the user perspective, the Intune experience is exceptional for those familiar with it. However, for those still learning the technology, it suggests that Intune is user-friendly and straightforward to comprehend.

Intune offers administrators enhanced visibility, control, and ease of management. Patching and updating devices is streamlined, while end users benefit from simplified onboarding, intuitive usage, and robust security features like conditional access.

Intune is essential for safeguarding data on company and BYOD devices, especially in hybrid environments.

Intune significantly enhances IT productivity within our customers' organizations. Before Intune, administrators often struggled with visibility and management, particularly for mobile devices and laptops. They wasted time searching for assets and deploying numerous tools to achieve visibility and enforce management policies. Intune streamlines this process by eliminating the need for hundreds of agents. Simply implementing Intune provides the necessary visibility and management capabilities.

Intune offers significant cost savings. By comparing its licensing model to third-party solutions, we can easily see the return on investment in terms of reduced business expenses. Intune can help businesses save between 35 and 45 percent.

Intune simplifies vendor management by providing visibility into end-of-life dates for most hardware, especially laptops. This makes it easier for administrators to monitor the support status of both software and hardware. By tracking updates and end-of-life information from various vendors, administrators can easily view this data in a consolidated summary.

Before implementing Intune, their security posture was significantly lacking, with most organizations scoring below 20 percent. However, after Intune deployment, especially for banks, compliance became a crucial factor. Intune’s recommendations on improving security scores, particularly Secure Scores, have been instrumental in boosting their ratings to between 75 and 85 percent.

The consolidation has impacted licensing costs due to centralized oversight and dashboards. This raises questions about whether we should continue with the current approach or explore alternative options like Microsoft or a more standardized solution. There is a significant cost advantage to vendor consolidation and visibility.

The core management feature in Intune is invaluable to us, especially considering the challenges we often face with System Center when pushing external updates. Intune has proven to be a game-changer for me in this regard.

Intune's privilege management feature, while beneficial, is less intuitive than other Intune features, making it challenging to use. To improve this, more demonstrations and technical sessions would be helpful.

If Microsoft offered a standard license trial that allowed customers to experience its capabilities, customers would be more likely to purchase Intune.

The technical support has room for improvement.

I have been using Microsoft Intune for six years.

I've never encountered any performance problems with Intune. The largest deployment I've undertaken was for ten thousand devices, and even then, I experienced no issues with the Intune platform.

Microsoft Intune is highly scalable.

We encountered an issue once, but unfortunately, we had to seek support on our own. Therefore, Intune support is particularly challenging.

Neutral

We use VMware, Citrix, and various other third-party tools for MDM. These tools include Qualys, GFI, Managed Engines, and others, each offering different functionalities and service levels.

Intune offers a more straightforward licensing process than other vendors. Additionally, its integration capabilities, especially with Microsoft products, are generally smoother and less problematic than many third-party solutions. This allows for a more direct and measurable path to success, enabling users to assess their progress even in the early stages of implementation. 

I have been familiar with Microsoft products for some time, making the initial deployment of Intune relatively straightforward. We begin with a customer immersion session, where we sit with the client to conduct a workshop. This workshop ensures they fully understand the Intune solution's capabilities and limitations. We then establish clear objectives and goals for successful deployment. Our engineers work closely with the customer on-site, deploying the solution and training designated champions to assist user adoption. Following this, we provide comprehensive training and a transition period for the entire organization.

The number of users in an organization determines the number of people needed for a deployment. For organizations with fewer than 500 users, a team of five to six people would suffice. However, organizations with more than 1000 users may require a team of ten.

I would rate Microsoft Intune eight out of ten.

Intune's low maintenance requirements make it a valuable asset for our clients. Once implemented, Intune typically requires minimal ongoing maintenance, ensuring a smooth and efficient experience.

The integration of Intune's capabilities with Microsoft 365 and security for both cloud and co-managed devices is crucial as we transition to the cloud. Intune's visibility into devices provides significant value, and neglecting this integration would be a disadvantage for administrators as cloud-based management becomes the norm. Therefore, incorporating Intune into your cloud migration and strategy is essential for effective device and mobile phone management.

I highly recommend Intune to others. Its visibility feature is imposing. With visibility comes control, and a quick demo can showcase the potential benefits. By highlighting the need for more visibility in their current setup, it's easier to convince them of Intune's value. This also simplifies discussions and makes the decision-making process smoother.

We use Intune to deploy and control applications on mobile devices and to remote patch and wipe endpoints. We also use it for various other endpoint- related operations.

Intune provides centralized access to the complete environment. It has helped us secure hybrid work and secure company data on hybrid devices. 

It has improved the productivity of our infrastructure and application teams as well as our end users. Intune has helped us quite a bit. I havent' calculated the ROI, so I'm not sure how much it has saved us, but it has streamlined our application process and improved application availability. 

Our main use is Intune's management of mobile devices, like Android or iPhone devices. The application performs quite well for both types. We successfully managed almost 3,000 endpoints. 

From a security perspective, we apply various password patches in application control, but we use a different product. Intune meets our expectations and requirements for device and application control, but it might not fulfill your needs for other purposes, such as security. 

It's quite a thorough solution that gives you a complete inventory of everything you have on your laptop or mobile device. It offers extensive visibility.

Intune could add more features that are relevant to the core application control functions. For example, it would be helpful if it had more control over the on-prem environment from the cloud platform. Greater Teams availability in the Saudi market would also be helpful. 

I have worked with Intune for three years.

I rate Intune nine out of 10 for stability. 

I rate Intune nine out of 10 for scalability.

I rate Microsoft support five out of 10. Unlike some other vendors, Microsoft support is not that efficient, but if you have implemented the solution correctly from the start, then you won't need support that much.

Neutral

Intune isn't an easy deployment.

We used a small Middle Eastern firm as a system integrator.

We evaluated Ivanti, but we decided to use Intune because it was available as a SaaS.ker 0

I rate Microsoft Intune eight out of 10. If you need endpoint management and control, Intune will be right for you, but I don't think It can meet your expectations if you need something else. For new users, I suggest having Intune implemented by a security or application architect. Otherwise, you may face problems later that you cannot troubleshoot.

In our organization, we use Microsoft Intune for enrolling our end user devices. We handle enrollment and de-enrollment and BitLocker recovery. We manage conditional access policies, configuration profiles, MDM, MAM, and managed endpoint devices such as Android phones, iOS devices, and tablet devices. 

We use Copilot in Microsoft Intune as it is premium-based with licensing. In our organization, we have over 1000 licenses for our end users. If there is any requirement from our end users, we check their approval from their manager and provide Microsoft Copilot licenses. 

We also manage and protect our apps through Microsoft Intune and have protection tools such as DLP, Netscope, and Zscaler. We utilize monitoring features in Microsoft Intune through conditional access policy.

The best features in Microsoft Intune that I appreciate most are its centralized features. There is no concern about managing end user devices. We enroll the user devices through Microsoft Intune and can manage them from anywhere. For instance, if I am in India, I can manage a user device that is available in the USA, Dubai, or any other country. 

I assess the user experience of Microsoft Intune as a very positive experience from our user end because it is user-friendly and manageable, resulting in great reviews from our users.

We use advanced endpoint analytics, which is very useful and protective. That is the benefit of advanced analytics. We use Microsoft Enterprise features. The Enterprise Application Management feature is very useful because we simply configure through policy and do not need to worry about any disturbance or further monitoring. We check the monitor or report sheet, and everything works perfectly and smoothly.

We could benefit from some AI features in Microsoft Intune, and it would be helpful to have some automation features available.

For macOS devices, we use the Jamf portal. I understand that the Jamf portal and server are more secure than Microsoft Intune for macOS. It would be beneficial if there were ways to improve and make it more user-friendly for managing macOS devices.

I have approximately 1.5 years of experience managing and supporting Microsoft Intune.

I would rate it a ten out of ten for stability.

For scalability, I would rate it a nine out of ten.

We are using it at multiple locations. In India, we have about seven offices, and we have multiple offices in UAE and the USA.

Approximately, we have 10,000 users, but at my location, I manage and support about 1,000 users.

Their technical support deserves a rating of ten out of ten.

Positive

It's not complex. It's very user-friendly. It generally takes 24 to 48 hours.

It's a hybrid environment. We use the cloud and on-prem environments.

It doesn't require any maintenance from our side.

It's cheap. It's not expensive. 

As compared to other products, Microsoft Intune is more secure, reliable, and user-friendly. 

I would rate Microsoft Intune a ten out of ten.

We use Microsoft Intune for managing devices, deploying applications, and asset management.

Recently, the remote help feature, which is an add-on, has been very useful. Although a detailed device diagnostic feature is missing in Intune, the basic one is available. The major advantage is configuring devices on all platforms—Windows, Mac, and all other devices—on one platform, which has allowed us to consolidate from two platforms, SCCM and JAMF, to just Intune. The efficiency of compliance management and managing updates and patches has improved significantly. The ability to manage devices over the cloud is a big benefit, as devices now receive updates regardless of location.

A detailed device diagnostic feature is missing. Also, operating system deployment and imaging are missing. There should be a feature to run detailed diagnostics on devices to identify issues.

We have been using Microsoft Intune for about one year.

The deployment is straightforward, but it can be complex if the person is not technically skilled. With the right knowledge, one person can manage the process, but multiple systems are involved, and comprehensive technical knowledge is necessary.

I find the stability of Microsoft Intune to be excellent, and I would rate it a nine out of ten.

The scalability of Microsoft Intune is good, and I would rate it an eight out of ten.

We haven't directly contacted Microsoft support for Intune, but we have a vendor for support. As it is a Microsoft-support product, it typically suggests good support.

Positive

We previously used SCCM for Microsoft and JAMF for Apple devices. We switched because Microsoft Intune integrates with our existing Microsoft campus license, allowing us to consolidate everything on one platform, data in one place, and on the Microsoft cloud. This integration eliminates the need for separate platforms.

The initial setup was straightforward, but at the beginning, it required technical capability and knowledge of multiple systems. One person with the necessary technical knowledge could handle the deployment.

One person can manage deployment if they have comprehensive technical knowledge. Multiple systems are involved, so familiarity with system administration and multi-system awareness is required.

Productivity increased by fifty percent, and cost savings were achieved by not renewing the JAMF license. We already had a campus license, so we didn't have to buy a new one.

As we already had the Microsoft campus license, we did not purchase anything new. There were no new setup costs, and cost savings from not renewing the JAMF license were realized.

We evaluated solutions including ManageEngine, which we used for a few months before switching to Intune due to cost benefits.

Integration is a key benefit of Microsoft Intune, especially for organizations already using Microsoft systems. Everything being on one cloud, with integrated data, makes it a comprehensive solution. I rate Microsoft Intune nine out of ten overall.

Public Cloud

Other