Microsoft Intune Reviews

We use Microsoft Intune to manage mobile devices and distribute software. It helps us securely manage multiple vendors and operating systems.

Intune makes our organization more secure and flexible. We can onboard new employees faster and more securely. We are a governmental organization with strict regulations, and Intune helps us comply with those requirements.

The most valuable feature for us is mobile device management because it allows us to use multiple vendors and operating systems securely. I don't use Intune directly. My teams have used it, and I don't get any complaints about the user experience. 

Intune Suite's enterprise application management has made my life a little more difficult because now I know the kind of applications circulating in my organization. On the other hand, we started a program to fix the problem, and Intune helps us by providing us with insights.

Copilot helps because you can use the prompt to ask questions about the Intune-managed environment. That shortens the time we spend on reporting and that kind of stuff. Our analysis will be more efficient.

We would like to see the ability to use multiple personas on a device, similar to Samsung Knox, included in future updates.

I have used Intune for the two years I have worked for my company, but the company has been using it for longer. 

Intune's scalability is excellent. We are not a large company—only around 2,000 employees— and Intune handles our needs well.

Customer service used to be better, but as we are nearing the end of the contract, the focus on investing in us as a customer has diminished. It is what one would expect in such a situation.

Positive

Deploying Intune was difficult for me, but we have a deployment manager who handles it. 

We used multiple consultants, including Capgemini and KPN. Our experience with Capgemini has been positive due to a long-term relationship.

It is hard to quantify the ROI in hard metrics, but using Intune allows faster onboarding, increased flexibility, and more insight into device and software usage.

We are a governmental organization, so we can get discounts. Considering our environment, we get good value. 

I rate Microsoft Intune eight out of 10. Microsoft Intune fits well into our architecture, and they are developing new features like Copilot. It has contributed to the seamless integration with our existing setup.

Microsoft Intune serves as our central platform for device management, ensuring timely patching and secure access through conditional controls.

We leverage Intune to automate device onboarding, ensure patch deployment and device compliance, and generate compliance reports. We prioritize patching devices identified as non-compliant through these reports.

Microsoft Intune has played a crucial role in enabling remote work for our facilities under our BYOD policy. It has been essential for our success.

Consolidating all our endpoint security management tools into a single platform significantly improves our IT and security operations. This streamlined approach provides us with the advantage of using only one reporting stack, and it yields synergies that surpass the capabilities of individual solutions from separate vendors.

Integrating Intune with other Microsoft services has streamlined authentication through single sign-on. We're now transitioning to passwordless authentication for enhanced security and convenience within our unified environment.

Last week, for example, someone traveling to China had their laptop stolen. Fortunately, thanks to Intune, we were able to remotely wipe the device, protecting their data.

The incident reporting and analytics tools enable us to monitor our devices' compliance status near-continuously. As licensed customs brokers subject to Department of Homeland Security inspections, this allows us to generate reports quickly and efficiently, reducing inspection time from thirty minutes to three to four minutes.

Intune gives us full visibility into our devices and IT control across all platforms. This has significantly streamlined our management process. Previously, two people in our ten-person department spent their entire time monitoring platforms and fixing issues. Now, only one person devotes 75 percent of their time to these tasks. This means we're accomplishing more with fewer people and less time overall.

It's great, but the issue with any platform like it is the delay between deploying something and it rolling out remotely. However, it's probably the best option available in terms of keeping us informed about what's happening outside our server room or hosting environment.

Microsoft Intune has been instrumental in securing our hybrid work environment and protecting data on company-owned devices (BYOD). Before Intune, if someone lost their phone, wiping it meant erasing all their personal data - photos, documents, everything. Today, with Intune, we can selectively remove only our applications and data. This allows users to recover a lost phone and restore their personal information. Intune empowers us to be more proactive, eliminating the worry of accidentally wiping a misplaced device.

Microsoft Security Signals has become an invaluable addition because it provides centralized reporting capabilities. This one-pane-of-glass view empowers us to easily communicate our security posture internally to management and externally to regulatory agencies and auditors.

I'm impressed with the Intune endpoint privilege management feature. It's allowed us to reduce even the admin team's permissions significantly. Now, they typically lack access to most things, but the system elevates their privileges just in time for them to complete specific tasks and then demotes them again afterward. This least-privilege approach has been fantastic, and the built-in integration across the entire Microsoft stack is a major advantage. It saves us the hassle of purchasing and integrating a separate solution – it's simply there and works seamlessly.

Implementing least privilege access through Endpoint Privilege Management has significantly improved our organization's attack surface. For example, our Microsoft Secure Score was around 60 percent before adopting the solution, and it's now up to 98 percent. This reduction in the attack surface has also enabled us to implement various remediation measures and establish context-based security. For instance, even if users enter the correct password and complete two-factor authentication, we can require additional authentication if they log in from an unfamiliar location, such as a new country or state. This multi-layered approach provides us with an enhanced sense of security.

Intune has helped reduce the risk of security breaches in our organization.

We had another deployment solution for Apple iOS and Mac devices. Additionally, we also managed a few Linux boxes with an unsupported management architecture. We were able to migrate all of those devices to Intune.

Intune has helped consolidate vendors. 

The integration with macOS and mobile devices specifically iOS, iPhones, and iPads was challenging in the past, requiring separate solutions and manual processes. Fortunately, now everything is streamlined into a single, unified platform.

I would like some integration with the Microsoft reporting platform Power BI.

I have been using Microsoft Intune for five years.

Microsoft Intune is stable.

The scalability is good.

We used System Center Configuration Management, and we did it all on-prem. When Covid hit we switched to Intune.

Microsoft documentation has traditionally been criticized for its complexity and search difficulty. While some improvements have been made, many users still rely on online forums and YouTube videos for basic setup and troubleshooting. As a result, the onboarding experience can feel less polished compared to competitors like Malwarebytes, which offer more hand-holding during installation and configuration. Unfortunately, navigating Microsoft products often requires independent research and trial and error, which can be a barrier for new users.

Consolidating vendors has lowered our licensing costs. However, some features included in Microsoft's Intune might be 50 percent more expensive if purchased separately from another vendor. Specifically, if we consider upgrading Azure Active Directory or Entra to the P2 level, adding Intune capabilities, and acquiring the full Intune suite, Microsoft offers a significantly lower per-user cost compared to external vendors. With Microsoft, it's just a couple of dollars per user, while external vendors typically charge $10-$14 per user for similar functionality.

I would rate the price a four out of ten with ten being the most expensive.

We evaluated several options, primarily security solutions like Malwarebytes and Sophos, which offer remote management capabilities. Ultimately, we opted for Intune.

This is a case where remote management was initially implemented as an afterthought, primarily driven by anti-phishing and anti-malware threat response needs. Subsequently, it became the sole platform for endpoint management, despite limitations in its functionality and granularity compared to solutions like Intune.

I rate Microsoft Intune an eight out of ten.

I'm conflicted about consolidating our vendors. On the one hand, it would simplify things considerably, which is appealing. However, I worry about relying solely on one supplier, preferring a layered approach with multiple vendors. Ideally, we'd maintain a multi-vendor setup, but the current complexity makes it challenging. There are currently vulnerabilities related to Microsoft's primary factor authentication, including several unpatched zero-day exploits. These represent ongoing security concerns.

It's crucial for our organization that the Intune suite integrates seamlessly with Microsoft 365 and Microsoft Security, both for cloud-based and co-managed devices. This is especially important considering the recent trend of moving data back on-premises. We believe a hybrid environment offers the best of both worlds, but many tools are cloud-only, making them incompatible with our on-premises servers or unable to manage them effectively. Thankfully, the Intune suite has addressed this gap, providing us with much-needed flexibility and functionality.

We use Microsoft Intune for mobile device management, which includes both endpoint and mobile devices.

The feature I find most valuable in Microsoft Intune is being able to configure policies and push them directly to mobile phones.

Being able to remotely wipe mobile phones in case they are stolen or misplaced is very important for us.

We're hoping we'll be able to deploy patches quickly once fully deployed. 

It's a cloud solution and you can easily scale. 

Currently, I have not seen any areas I want to improve in Microsoft Intune. We haven't gone far into using it. We still rely mostly on SCCM. We are trying to transition mobile device management and endpoint management from SCCM to Microsoft Intune, so we are still in the process of doing that. I haven't actually explored all the functionality of Microsoft Intune. Probably when we do that, I will have more to say about it.

A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices.

I have been using Microsoft Intune for probably three years.

Microsoft Intune has been stable and reliable.

It is a cloud solution, and you can easily scale as your needs grow.

Whenever we have had challenges, we were able to get Microsoft support on time. Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well. Some technicians are good and give you the best support you can get, but some of them are not there yet.

Neutral

It has always been Microsoft solutions prior to adopting Microsoft Intune.

Microsoft Intune is deployed on the Azure cloud. I wasn't part of the deployment as it was already in use when I came to the company. 

The question about return on investment with Microsoft Intune would probably be for the Solutions Manager, as they manage all the solutions and would understand if there has been a return on investment. I don't have any access to numbers around that. Once we're done fully migrating, I'll have a better sense of ROI in terms of time savings.

We're not using CoPilot and INtune. The Copilot we use currently is just for Office 365.

I am also not currently using Enterprise Application Management in Microsoft Intune.

Advanced endpoint analytics is tied to Defender for Endpoint.

Once we are done fully migrating to Microsoft Intune, I will compare that with what we currently do with SCCM. Currently, with our Microsoft Intune, it is limited in the sense that it focuses more on mobile device management and less on other endpoint management. Once we have fully transitioned into endpoint management, I can compare and see how it helps in terms of patch management and deployment.

On a scale of one to ten, I rate Microsoft Intune an eight out of ten.

We use Microsoft Intune for our mobile devices, including tablets and mobiles, across both iOS and Android. Our intention is to eventually use Intune to manage our laptop estate as well.

The integration into Azure stack and M365 stack is highly powerful. Additionally, no longer having to pay for a third-party MDM solution is a significant benefit. We also appreciate the conditional access rules and the basic Azure/M365 security scoring, which offer centralized control and the ability to manage policies from one point.

I would like more clarity on how Intune is migrating control from Active Directory group policies, especially as we move over to Windows 11. It seems inefficient to manage some settings in Active Directory and others in Intune.

I have used the solution for approximately just under two years.

I would rate the stability of Intune as a 10. We have not experienced downtime, bugs, or glitches. The only issues we encountered were during the initial setup.

I would rate the scalability of Intune as a 10. You can scale as much as needed based on the size of your tenants.

We use a third party for support instead of Microsoft directly. Our value-added reseller, who specializes in Intune, is excellent, and I rate them as a 10.

Positive

We previously used BlackBerry UEM. We switched to Microsoft Intune to bring our system under Microsoft and achieve more seamless integration. The cost is included in our licensing, eliminating the need for separate servers and complex configurations.

I have been in the IT field for 30 years, and the initial setup made me scratch my head, so we brought in a third party to help. The deployment stretched over several weeks.

We engaged a third party to help with the implementation.

Financially, we saved four to £5,000 a year on MDM licensing after switching from BlackBerry. The one-touch commissioning has also saved significant time by simplifying device configuration and maintenance.

We saved on licensing costs as Microsoft Intune is included in our existing licensing deal.

BlackBerry UEM

I recommend Intune but only once your M365 configuration is established to support it and after completing your Exchange Online migration. I rate the overall solution as a 10.

I have been working with Microsoft Intune for the last seven years. Before that, I worked on competitive platforms like MobileIron and Citrix Endpoint Management. These are MDM platforms, and when compared to them, Intune is one of the best solutions from Microsoft. I currently play a role as a Microsoft Intune architect, designing and implementing solutions for customers, managing iOS devices, and Android devices, and now it's growing in managing Windows devices. Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions.

Windows Autopilot is one of the best features. It offers security and helps us know which device a user is using before it is enrolled. 

Autopilot has various features, making it easy to manage Windows devices. In the migration of existing SCCM devices to Microsoft Intune, we use Group Policy Analytics, which simplifies copying existing policies to Intune and reduces migration time significantly. 

Comparing iOS devices, DEP is an exceptional solution integrated with Microsoft Intune. It allows for better visibility and actions on devices. 

The Volume Purchase Program (VPP) from Apple is also beneficial as it reserves licenses for specific applications, which we can integrate with Intune.

In terms of improvements, regarding Windows devices, Microsoft needs to enhance options for copying existing policies to Intune. 

Some configurations are not available with Intune and exist in group policy, so they should be added to Intune immediately. Most customers are migrating from on-premise to cloud, and this should be a priority. 

The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency.

I have been working with Microsoft Intune for the last seven years.

When a particular device issue is not resolved, I report it to Microsoft, who will take it over and add it in the next quality or feature updates. It will take time, but it will definitely be resolved.

Positive

I previously used MobileIron, a notable solution in the market. At that time, Microsoft Intune was not an option. MobileIron was one of the best solutions despite its high cost for users. Microsoft Intune is cost-effective, and integrating it with other Microsoft services, like Windows 10 and 11, is beneficial. I have also worked on Citrix Endpoint Management.

The redeployment of Intune is quite simple. Level four support is managed by Microsoft. Previously, with on-premise solutions, disaster recovery was essential. Microsoft Intune cloud environments should develop their own disaster recovery solutions.

Overall, Microsoft Intune covers more than seventy percent of the market. I have worked on numerous projects within a consulting company, most of which involved Microsoft Intune. It is one of the leading products for MDM solutions.

PKI is typically managed by a separate team, though on-premise PKI is fine. Microsoft provides solutions like SCEP for certificate distribution, which another team can manage. Certificate distribution and authentication, such as MFA, can be defined on the Internet with SCEP to distribute certificates to end users. For example, WiFi authentication can use certificate-based methods. My overall product rating is nine out of out.

We opted for Microsoft Intune for endpoint management within our Microsoft solution bundle.

Intune unifies our endpoint and security management tools.

Managing our devices in a single solution helps our IT security operations.

The user experience is good, especially for SIS Administration.

Intune provides 90 percent visibility and IT control across device platforms.

Intune helps us secure our hybrid work.

Our information security team has been quite satisfied with our organization's security posture since deploying Intune.

Microsoft's E3 and S3 subscriptions keep us within their ecosystem and enhance our IT productivity, eliminating the need for third-party solutions.

With the implementation of Intune the risk of security breaches has been decreased.

Intune's unified platform has saved our organization money by eliminating redundant costs, like extra licenses and the need for multiple solutions for the same tasks.

Intune helped us consolidate vendors. This consolidation has improved our security posture.

It is important for us that Intune integrates with Microsoft 365 and Microsoft Security for both cloud and commonly managed devices.

Intune's unified endpoint management platform is invaluable.

Microsoft Intune is not user-friendly to manage and has room for improvement.

The detection and prevention of end-user data leaks from mobile devices can be improved.

I have been using Microsoft Intune for nine months. 

The first level of remote support is inadequate. While the E5 license grants access to advanced support, I've encountered instances where the technical support team deflects responsibility. For example, a recent issue with Microsoft not syncing properly with the cloud was attributed to Windows and redirected to another team. Due to Microsoft's overall responsibility for their products, I believe since it all falls under the umbrella of Microsoft, they should deal with it.

Positive

Once we create our tenants, the migration and synchronization of the users to the cloud services is straightforward.

We deployed the solution in phases and it took around three months to complete. Three people from our end were involved in the deployment.

Our Microsoft partner helped with the deployment.

We evaluated IBM, Ivanti, and Workspace ONE but our management decided to move away from third-party platforms to simplify and save costs.

I would rate Microsoft Intune a nine out of ten. Intune is missing a single-pane-of-glass, requiring us to jump through multiple portals to manage all our devices.

We have 3,000 users.

Microsoft Intune is a top-notch solution and I recommend it.

I use Microsoft Intune to Autopilot our devices and manage various configuration policies mainly on Windows PCs. It helps in efficiently deploying company configurations remotely.

Intune has streamlined our onboarding process. Most of our workforce is remote, and there typically isn't an office where they can pick up the devices. It's easy to ship them to any address and configure them remotely. 

The Autopilot feature is the most valuable because it saves significant time on managing devices. We can ship devices globally, and users can set them up on their own. It's convenient.

The user experience is pretty solid. We've gotten great feedback on the onboarding process and replacing devices. Every employee on the Windows PC has gone through Intune's Autopilot process.

Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances.

I have used Microsoft Intune for about four years.

Microsoft Intune is very stable. I cannot recall any significant service outages in the last few years.

Microsoft Intune is scalable and handles our workload efficiently. Although our organization is not very large, we foresee continuing with Intune as it supports scalability effectively.

We do not utilize Microsoft customer service and technical support since it is generally a waste of time.

We used SCCM before, and now we are in a hybrid state, co-managing with SCCM and Microsoft Intune. The primary reason for the switch was the convenience of joining devices to our environment over the Internet.

 Microsoft Intune's initial setup was straightforward. It took some effort to configure it to a finalized version. Like every other piece of technology, it's constantly undergoing configuration changes. From an out-of-the-box perspective, it's super-easy to set up, but, you know, you have to continue iterating on it over time.

The implementation was primarily conducted by my team, especially my endpoint administrator on the Windows side.

Factoring in the setup time, we've saved about 1,000 hours in the last couple of years.

We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented.

I rate Microsoft Intune eight out of 10. Offering the same features for MacOS would make it a 10.

We use Microsoft Intune to enroll devices in our environment, install software, and monitor security patches.

In the past, our cumbersome OSD installation model using images made it difficult for IT to track installations and required users to visit the help desk for reinstallation. However, with Intune, employees can now conveniently manage installations themselves.

I have no complaints about the Intune user experience.

I appreciate Intune's Autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly.

I would like to see Intune improve its handling of hybrid domain joins. We continue to experience issues with machines losing their hybrid domain join status.

I have been using Microsoft Intune for several years now.

Intune's stability has been generally good, although recent issues caused devices to stop checking in and become unmanageable. We hope this is resolved before we begin redeployment.

Intune's scalability appears satisfactory, as we have not experienced any scaling issues.

Support has become more challenging to navigate over the past couple of years. It takes some effort to engage the right level of support, but once the right person is contacted, support works well.

Neutral

Before Intune, we used the OSD image approach. We switched to Intune for end-user ease of use and to lessen the burden on support teams.

The initial setup was fairly straightforward.

We did the implementation in-house ourselves.

We did not evaluate other solutions because Intune was included with our Microsoft 365 solution.

Overall, I like Intune as a solution and would rate it nine out of ten. The rating isn't a ten because we haven't enrolled our entire environment in it yet, but so far, it looks promising. It might reach a ten at some point.

We have over 50,000 employees and 75,000 machines.